CEMC CCFiber BusinessIQ App User Guide

CEMC CCFiber BusinessIQ App

Product Specifications

• Product Name : CCFiber BusinessIQ App
• Integrated networking and security solution
• Four custom networks built-in
• Branded customer portal feature
• Network resilience in case of outage

Product Usage Instructions

Setting Up CCFiber BusinessIQ App
To set up the CCFiber BusinessIQ App, follow the steps below:

1. Download the BusinessIQ app from the provided link: www.CumberlandConnect.org/BusinessPro
2. Install the app on your device
3. Follow the on-screen instructions to set up the app

Network Set Up
The BusinessPro solution offers integrated networking with four custom networks. To set up your networks:

1. Tap on ‘Networks’ within the app to view available networks
2. Run a bandwidth test to check network performance
3. Access security settings and more from the Networks section

Customer Portal Set Up
Create a branded customer portal for free and secure Wi-Fi access for your customers by following these steps:

1. Add your business logo, colors, and an image to personalize the portal
2. Customers need to enter their name and email address to connect

Network Resilience
Ensure network resilience by setting up a hotspot in case of an outage. This feature helps maintain connectivity during disruptions.

Network Access Hours
You can control Wi-Fi access hours for customers by specifying days, hours, and setting time limits. This feature allows you to manage customer access effectively.

Frequently Asked Questions (FAQ)

How can I access additional information and support for the CCFiber BusinessIQ App?
For more information, how-to videos, and FAQs, visit www.CumberlandConnect.org/BusinessPro or contact customer support at 800-987-2362.

Setting Up the CCFiber BusinessIQ App

• Download CCFiber BusinessIQ from the Apple App Store or Google Play Store and install on your mobile device.
• Tap Let’s Get Started.
• Tap Sign Up at the bottom of the screen.
• Complete the registration form. Remember to use a strong password.
• Accept the Terms and Conditions. Tap Sign Up.
• Locate your main GigaSpire system. With the app, scan the QR code located on the bottom of the GigaSpire system.
• Once the scan is complete, enter the Network Name (SSID) for the business and enter a secure password.
• Click Next to complete the process.

Network Set Up

BusinessPro delivers an integrated networking and security solution with four custom networks built in. Tap Networks to view networks, run a bandwidth test, view security and more.

Network Set Up for Business, Staff and Point-of-Sale

• Tap Network from the Home screen.
• Tap the plus sign.
• Select the desired network.
• Enter the Network Name (SSID) such as “Business Network” or “Staff Network”.
• Enter a secure Wi-Fi Password.
• To share the network, tap Share Network.
  Tap Share via Text for additional sharing options such as email.

Point-of-Sale Network

• The Point-of-Sale (POS) network does not broadcast the SSID by default.
• Click Edit and toggle broadcasting on to temporarily broadcast the SSID to connect POS devices via Wi-Fi. Toggle off broadcasting when finished.
• Tap Connect Device via WPS to connect the POS device via Wi-Fi Protected Setup (if enabled on the device).

Customer Portal Set Up

• Create a branded customer portal to provide free and secure Wi-Fi access.
  • Tap Networks.
  • Tap Customer Portal in the Shortcuts.
  • Tap the toggle to enable the Customer Portal.
• You may brand your customer portal with your business logo, colors, and an image.
  • Tap Page Content.
  • Enter the Network Name (SSID) your customers will see such as “Frankie’s Café Wi-Fi”.
  • Enter the Page Heading such as “Welcome to Frankie’s”.
  • Upload a cover photo (PNG or JPEG).
  • Add the URL to the terms of service for using the hotspot.
  • Enter Button Text such as Connect.
  • Click Save.
  • Tap Preview Customer Portal for a preview and edit as needed.
  • Tap Branding.
  • Upload your logo (PNG or JPEG).
  • Enter or select colors.
  • Tap Save.
  • Tap Preview Customer Portal for a preview and edit as needed.
  • View Network Access Hours instructions on back panel.
  • Tap Customer Portal Visitors to edit how often your customers must enter their name and email address to connect.

Network Resilience

• To enable Network Resilience, tap Network, then tap the Network Resilience shortcut.

• Tap the toggle next to Network Resilience to enable it.

• Tap Select Failover Device SSID and select the hotspot name of the cellular backup device.
  NOTE: The hotspot must be on and discoverable.

• Enter the hotspot Password.

• Tap Connect to Hotspot.

• You will be notified when the connection is successful.

• Select which business-critical networks will connect to the hotspot in the event of an outage.

Network Access Hours

You may set hours/days that Wi-Fi access is available to customers and add time limits for length of access.

• Select My Network.
• Select the Customer Portal.
• Under Options, select Network Access Hours.
• Tap Every day to set a Start Time and End Time for all days of the week.
• Tap Custom to create custom start and end times for each day of the week. Click on each day to edit the network access hours.
• Click on a specific day to add a time limit such as 30 minutes.

Download the BusinessIQ app:

Visit www.CumberlandConnect.org/BusinessPro for additional information, how-to videos and FAQs.

ABOUT COMPANY

• 800-987-2362
• www.CumberlandConnect.org

References

• Home - Cumberland Connect

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