Bissell 3999F, 4000F Cross Wave OmniForce Edge Professional Instruction Manual

3999F, 4000F Cross Wave OmniForce Edge Professional

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Specifications:

• Models: 3999F, 4000F
• All-in-One Multi-Surface Cleaner

Product Usage Instructions:

1. Get Ready

Assemble and charge the machine as per page 5 of the manual. If
dry cleaning, you can remove the strainer for increased tank
capacity (page 6). For wet cleaning, fill the clean water tank
(page 7).

2. Choose Your Cleaning Mode

Press (C) to power on the machine. Choose the cleaning mode
using (B) and view the selection on (D).

• Power Vac Mode: Great for cleaning dry debris
  on hard floors and area rugs.

• Power Mop Mode: Efficiently cleans wet and dry
  messes together.

3. Start Cleaning

Recline the machine with your foot to start the brush roll. For
extra fluid and suction, use Turbo Mode (A). Utilize ZeroGapTM Edge
Cleaning (E) on the right side of the foot for dry and wet cleaning
against walls and baseboards.

Cleaning Tips:

Caution: Read operator’s manual. Always turn
the unit off prior to charging. Do not mix batteries with general
household waste.

Important Safety Instructions:

READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE. Basic
precautions should be observed to avoid risks of fire, electric
shock, or injury. Some key points include keeping the appliance
away from water, avoiding use near flammable substances, and
unplugging before cleaning or servicing.

FAQ:

Q: Can I use the cleaner on all types of surfaces?

A: Yes, the cleaner is designed for multi-surface use including
hard floors, area rugs, and carpets.

Q: How do I clean the brush roll of the machine?

A: Refer to the operator’s manual for instructions on how to
clean and maintain the brush roll of the cleaner.

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CrossWave® OmniForceTM EDGE

A B

ALL-IN- ONE MULTI-SURFACE CLEANER

C

MODELS 3999F, 4000F

QUICK START GUIDE
1. Get Ready
Assemble and charge machine (pg 5). If dry cleaning, strainer could be removed for increased tank capacity (pg 6). If wet cleaning, fill the clean water tank (pg 7).
D
2. Choose Your Cleaning Mode
Press (C) to power on. Choose mode with (B). View selection on (D).

Power Vac Mode
Great for dry debris on hard floors and area rugs.

Power Mop Mode
Efficiently clean wet and dry messes together.

3. Start Cleaning
Recline machine with your foot to start brush roll. For extra E fluid and suction, use Turbo Mode (A). For dry and wet cleaning against walls and baseboards, use ZeroGapTM Edge Cleaning (E), located on the right side of the foot.

CLEANING TIPS
· For best results, use on hard floors and large/heavy area rugs. Follow manufacturer’s instructions for small/lightweight rugs.
· If planning to store for over 6 months, ensure the battery is fully charged before storage. Scan the QR code for product video.

SYMBOL EXPLANATION Caution.
Read operator’s manual.
Risk of fire.
Risk of electric shock.
For indoor use only.
Use only BISSELL® cleaning formulas intended for use with this machine. Protection against moving parts.
Risk of automatic start-up.
Always turn unit off prior to charging.
Detachable power supply unit. This symbol means to recycle. Do not mix batteries with general household waste. Recycle used batteries at your nearest recycling center. Allow parts to dry.
Use warm water, temperature up to 60°C.

SYMBOL

EXPLANATION
Check the manufacturer’s tag before cleaning textile. “W” on the tag as shown means you can use your cleaner.
Lock.

Do not freeze.

Direct current. Suitable for use by children at least 8 years old.

Recycle Li-Ion battery.

Corrugated Recycles.

Warning: Slippery surface.

Clean out cycle. Automatic self-cleaning cycle after use.

Do not expose to rain.

This symbol on the product and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take this product to designated collection points. Please contact your local authority for further details of your nearest designated collection point.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE. When using an electrical appliance, basic precautions should be observed, including the following:

WARNING · Do not pull or carry by cord, use cord as a handle, close door TO REDUCE THE on cord, or pull cord around sharp edges or corners. Do not run

RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

appliance over cord. Keep cord away from heated surfaces.

· This appliance is not intended for use by persons (including

· Do not unplug charger by pulling on cord. To unplug, grasp the

children) with reduced physical, sensory or mental capabilities, or plug, not the cord.

lack of experience and knowledge, unless they have been given · Do not handle charger plug or appliance with wet hands.

supervision or instruction concerning use of the appliance by a · Do not put any object into openings. Do not use with any opening

person responsible for their safety.

blocked; keep openings free of dust, lint, hair, and anything that

· Children should be supervised to ensure that they do not play with may reduce air flow.

the appliance.

· Keep hair, loose clothing, fingers, and all parts of body away from

· Floor slippery when wet.

openings and moving parts of the appliance and its accessories.

· The appliance has to be unplugged after use and before carrying · Turn OFF all controls before plugging or unplugging charger.

out user maintenance on the appliance.

· Use extra care when cleaning on stairs.

· Unplug the charger from electrical socket when not in use, before · Do not use to pick up flammable or combustible materials (lighter

cleaning maintaining or servicing the appliance.

fluid, gasoline, kerosene, etc.) or use in areas where they may be

· Read all instructions before using your appliance.

present.

· If the battery charger is damaged, it must not be used until it has · Do not pick up anything that is burning or smoking, such as

been repaired.

cigarettes, matches, or hot ashes.

· Use indoors only.

· Do not use without filters in place.

· Use only cleaning products intended for use with this appliance to · Risk of injury from moving parts. brush may start unexpectedly.

prevent internal component damage. See the Cleaning Formulas Unplug before cleaning or servicing.

section of this guide.

· Do not turn your appliance ON until you are familiar with all

· Do not allow to be used as a toy. Close attention is necessary when instructions and operating procedures.

used by or near children.

· Do not use appliance in an enclosed space filled with vapors

· Do not use for any purpose other than described in this user guide. given off by oil-based paint, paint thinner, some moth-proofing

Use only manufacturer’s recommended attachments.

substances, flammable dust, or other explosive or toxic vapors.

· If the charger supply cable is damaged, it must be replaced by

· Do not use to pick up toxic material (chlorine bleach, ammonia,

the manufacturer, its service agent or similarly qualified person in drain cleaner, etc.)

order to avoid a hazard.

· Plastic film can be dangerous. To avoid danger of suffocation, keep

away from children.

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· This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
· CAUTION: Only allow children at least 8 years old to use the battery charger. Give sufficient instruction so that the child is able to use the battery charger in a safe way and explain that it is not a toy and must not be played with. Instruct the child not to try and recharge non-rechargeable batteries because of the danger of eruption.
· Recycle batteries, do not mix with household waste. · The appliance is only to be used with the power supply unit
provided with the appliance. · For the purposes of recharging the battery, only use the
detachable supply unit provided with this appliance. · Unplug charger from electrical socket when not in use, before
cleaning, maintaining or servicing the appliance, and if your appliance has an accessory tool with a moving brush, before connecting or disconnecting the tool. · This appliance must only be supplied at safety extra low voltage corresponding to the marking on the appliance.

· If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water; do not attempt to operate it and have it repaired at an authorised service center.
· Liquid must not be directed toward equipment containing electrical components.
· Use only the type and amount of liquids specified under the operations section of this guide.
· Do not use non-rechargeable batteries. · This appliance contains lithium ion type batteries that are non-
replaceable. · Do not charge with damaged charger or plug. If appliance is not
working as it should, has been dropped, damaged, left outdoors or dropped into water, have it repaired by a qualified technician. · Recharge appliance only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack. · Do not expose battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion. · Do not incinerate the appliance even if it is severely damaged. The batteries can explode in a fire. · Unplug before connecting to docking station. · Use only with charger SIL, Model SSC-297100AU

SAVE THESE INSTRUCTIONS
ORIGINAL INSTRUCTIONS. FOR OPERATION ON A 220-240 VOLT A.C. 50-60 HZ POWER SUPPLY ONLY. THIS MODEL IS FOR HOUSEHOLD USE ONLY.
IMPORTANT INFORMATION
· To reduce the risk of a leaking condition, do not store where freezing may occur. Damage to internal components may result. · Keep appliance on a level surface. · If your appliance has a motorised Brush Roll, do not leave machine running in the same spot without the handle fully upright. · Plastic tanks are not dishwasher safe. Do not put tanks in dishwasher.

Table of Contents
Product Overview……………………………………………….. 4 Assembly & Charging the Battery ……………………. 5 Power Vac Mode …………………………………………………. 6 Power Mop Mode ………………………………………………… 7

After-Cleaning Care ………………………………………….. 10 Troubleshooting …………………………………………………..11 Limited Warranty………………………………………………..12

TOOLS INCLUDED IN BOX WILL DIFFER BY MODEL
To see what’s included with your purchase, check the “Carton Contents” list on the top flap of the box.

Handle & Body

3-in-1 Docking Station

Trial Formula(s)

Extra Brush Roll (select models)
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Product Overview

Product Overview

1. Turbo Mode Button

2. Cleaning Mode Button

3. Power On/Off Button

1

4. Clean-Out Cycle Button

2

5. Display

3

6. Dirty Tank

7. Brush Roll Window

8. Clean Water Tank

9. ZeroGapTM Edge Cleaning Technology

4

5
6 7

8 9

Display
Note: When machine is docked, screen will be flipped.
1. Dirty Tank Full 2. Error Indicator 3. Charging 4. Low Battery 5. Battery % Remaining 6. Clog Detected 7. Suction Level 8. Fluid Level 9. Brush Roll Stuck 10. Clean-Out Cycle Indicator 11. Clean Tank Empty

1 3

4

5

6

7

2 8

9

10

11

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Assembly & Charging the Battery
Note: To activate, make sure machine is fully charged before first use. If machine has been in storage for over 6 months, charge fully before using.

1. Firmly insert handle into

2. Plug the charger into a wall 3. Place machine on tray and

body of machine until it clicks. outlet.

ensure charging icon is lit up.

4. Let charge for 4 hours or until battery reaches 100% charge.

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Power Vac Mode

1. Press power button to turn machine on. Machine will start in dry cleaning mode.

2. Recline the machine to start brush roll spinning. Move back and forth to clean floors.

1.5 sec

For larger messes and area rugs, switch to Turbo Mode for additional suction.

3. Return machine to upright position to stop.
Note: When powering off or returning upright, machine runs for 1.5 secs to remove debris. Wait for it to finish powering down before moving.

Emptying the Dirty Tank

1. Press button on top of dirty tank and pull out. Remove top of tank by grabbing lid in recessed area on sides of filter.

2. Remove debris from mesh screen of lid.

3. Pull the strainer tab up and empty debris.

4. Empty tank into trash can. 6 global.BISSELL.com

5. Replace strainer and return lid to dirty tank.

6. Insert bottom of tank first. Tilt tank towards machine until it clicks into place.

Power Mop Mode
This machine is compatible with BISSELL® CrossWave® cleaning solutions*. Always use genuine BISSELL cleaning solutions in your machine. Other cleaning solutions may harm the machine.
When using both modes in one cleaning session, start with Power Vac Mode for dry cleaning and then switch to Power Mop Mode since parts need to dry for 24 hours after use.

1. Choose your formula.* Scan the QR code with your smartphone camera or visit global.BISSELL.com for formulas.

2. Remove clean water tank by pressing latch and tilting tank backward. Open cap on top of tank.

3. Fill with warm (60°C MAX) tap water to fill line. Do not use boiling water. Do not heat water in microwave.
Add cleaning solution to formula fill line.

4. Close cap until it clicks before installing in the unit. Reinsert bottom of tank and tilt tank toward machine until it clicks.

5. Press power button to turn machine on. Recline machine to begin cleaning. Return to upright position to stop.

6. Press cleaning mode button to switch to Power Mop mode. Wait 10-15 seconds to allow machine to fully wet brush roll.

7. For best results, move machine forward to wet floor and backward to extract water.

8. For larger messes and area rugs, switch to Turbo Mode for additional cleaning fluid and suction.

9. When clean water is empty, machine will beep and show
and revert to dry cleaning mode. If dirty tank is full, machine will beep and show .

*Compatible BISSELL cleaning solutions include: Hard Floor Sanitise, Multi-Surface, Wood Floor, Multi-Surface Pet (Ambipur)

CONTINUED ON NEXT PAGE global.BISSELL.com 7

Power Mop Mode (continued) Emptying the Dirty Tank

1. Press button on top of dirty tank and pull out.

2. Remove top of tank by grabbing lid in recessed area on either side of filter.

3. Remove debris from mesh screen of lid.

4. Pull strainer tab up and out 5. Pour out dirty water and of tank to separate debris from rinse tank and tank lid. dirty water. Dispose of debris.

6. Replace strainer and return lid to dirty tank.

7. Insert bottom of tank first. Tilt tank towards machine until it clicks into place.

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Power Mop Mode (continued)
Using the Clean-Out Cycle
For use after wet cleaning only.

1. Empty dirty tank. Ensure solution in clean water tank reaches the Clean- Out Cycle line.

2. Plug the charger into a wall 3. Place the machine on the

outlet.

3-in-1 Docking Station.

4. Push Clean-Out Cycle button on top of handle to start the cycle.

5. Display will reach 100% when the cycle is over.

6. To release brush roll window, press button on window and rotate window towards you.

7. Pull brush roll tab to remove. 8. Place brush roll in brush holder on dock to dry.
Note: If brush roll is still dirty, it can be hand washed with mild detergent and place in brush roll holder on charging tray to dry. For best results, replace brush roll every 3 months.
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After-Cleaning Care
Important: Filter must be cleaned and dried after every use to maximise suction and performance. Replace filter every 3 months.

1. Empty and rinse dirty tank and tank lid (pg 8). Remove filter from top of tank by grabbing tabs on filter and lifting up. Remove any debris from under filter.

2. Wash filter and screen with warm water and mild detergent. Rinse bottom of tank cover. Rinse all debris from dirty tank cover.

3. Press button to release brush roll window. Pull brush roll tab to remove.

4. Hand wash brush roll and window with water and mild detergent.

5. Remove machine from dock to wipe out tray. Do not rinse tray under faucet to avoid water entering charging plug.

6. Leave all parts out to dry for 24 hours before reassembling.

7. Replace lid and strainer on dirty tank, the filter at the top. Insert bottom of tank into machine first. Tilt tank towards machine until it clicks into place.

8. Insert right side of brush roll first and rotate downward until tab on left side of brush is locked in place.

9. Reinstall window by lining up tabs on bottom edges of foot and rotating towards machine. Press down until window clicks into place.

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Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing below, visit global.BISSELL.com.

Problem
Streaking or loss of suction power
Leaking
Clean-Out Cycle not working Brush roll not spinning

Possible Cause

Remedies

Brush roll window is not latched.

Reinstall brush roll window.

Debris channel in foot is clogged.

Clean channel with a paper towel.

Filter is clogged and/or is wet.

Remove debris clogging the screen, then clean and dry filter.

Mesh screen in dirt tank is clogged.

Remove debris from mesh screen and empty tank.

Filter is clogged.

Remove filter and remove any debris from filter screen or underneath the filter.

Filter is wet.

Check screen and paper pleats for moisture. Allow to dry for 24 hours before reinstalling.

Brush roll is wet and dirty.

Clean and dry brush roll.

Clean water tank or lid is damaged.

Remove tank from machine and inspect for damage on tank and/or lid. If damage is found, contact BISSELL Consumer Care.

Dirty tank is damaged.

Remove tank from machine and inspect for damage. If damage is found, contact BISSELL Consumer Care.

Dirty tank is full.

Empty tank.

Machine is not on storage tray. Place machine on storage tray.

Clean tank low.

Refill tank.

Dirty tank is full.

Empty tank before starting the Clean-Out Cycle.

Hair stuck on end of brush roll or by brush roll tab.

Remove brush roll from machine and clean any hair from the end of the brush roll and from foot. Rotate the small section of the brush roll clockwise to remove and clean any hair from brush tab. Rotate counter-clockwise to reinstall.

Error Code E1
E2 E3 E4

Possible Cause System clog
Brush roll stuck Fan error Battery communication error

Remedies
Remove brush roll window and brush roll to check for clogs. Inspect dirty tank inlet for clogs. Clean the filter. Remove debris from the dirty tank screen.
Remove brush roll window and brush roll to check for debris in foot. Remove any accumulated hair from brush roll.
Contact BISSELL Consumer Care.
Contact BISSELL Consumer Care.

The battery is to be disposed of safely. See global.BISSELL.com/batteryrecycling for battery removal instructions.

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Limited Warranty

This limited warranty is provided by BISSELL® International Trading Company B.V. (“BISSELL”) and applies in Australia and New Zealand. It gives you specific rights. It is offered as an additional benefit to your rights under law. You also have other rights under The Australian Consumer Law or New Zealand Consumer Laws, whichever applies to you. You can find out about your legal rights and remedies by contacting your local consumer advice service. Nothing in this warranty will replace or lessen any of your legal rights or remedies. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care or contact your local distributor.
This warranty is given to the current owner of the product with the original sales receipt. The original sales receipt must include the product(s) purchased, the date purchased, and which country it was purchased from new. You must be able to evidence the date of purchase and show the product was purchased in Australia or New Zealand to submit a claim under this warranty. You will receive the warranty that is applicable to the country where your product was originally purchased, as shown on the original sales receipt. If you use the product outside of the country where it was purchased, your warranty may be void in BISSELL’s sole discretion. It may be necessary to obtain some of your personal information, such as a mailing address, to fulfill the terms of this warranty. Any personal data will be handled pursuant to BISSELL’s Privacy Policy, which can be found at global.BISSELL.com/privacy- policy.
Limited 2-, or 3-Year Warranty (varies by model)
Model 3999F: Limited 2-Year Warranty
Model 4000F: Limited 3-Year Warranty
Limited Two-Year Warranty For the specified duration above from the date of purchase by the original purchaser, subject to the EXCEPTIONS AND EXCLUSIONS identified below, BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL’s option, free of charge, any defective or malfunctioning part or product.
BISSELL recommends that the original packaging and original proof of purchase with the date of purchase and country where purchased be kept for the duration of the warranty period in case you want to redeem the warranty during the warranty period. Keeping the original packaging will assist with any necessary re-packaging and transportation but is not a condition of the warranty.
If your product is replaced by BISSELL under this warranty, then the new item will benefit from the remainder of the term of this warranty (calculated from the date of the original purchase). The period of this warranty shall not be extended whether or not your product is repaired or replaced.
Conditions of Warranty This warranty applies to products used for personal domestic use and not commercial or hire purposes. Consumable components and attachments such as filters, belts, shells, water tanks, scraping strips, brushes, and mop pads, which must be replaced or serviced by the user from time to time, are not covered by this warranty.
This warranty does not apply to any defect arising from fair wear and tear, including but not limited to the battery discharging time shortening due to the aging or use. Damage or malfunction caused by the user or any third party whether as a result of accident, negligence, abuse, neglect, or any other use not in accordance with the user guide is not

covered by this warranty. An unauthorised repair (or attempted repair) may void this warranty whether or not damage has been caused by that repair/attempt. Removing or tampering with the Product Rating Label on the product or rendering it illegible will void this warranty.
Except as set out below, BISSELL and its distributors are not liable for any loss or damage that is not foreseeable or for incidental or consequential damages of any nature associated with the use of this product including without limitation loss of profit, loss of business, business interruption, loss of opportunity, distress, inconvenience, or disappointment. Except as set out below, BISSELL’s liability will not exceed the purchase price of the product.
BISSELL does not exclude or limit in any way its liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) or for any other matter which cannot be excluded or limited under law.
To make a claim under this warranty contact BISSELL Australia PTY LTD (details below). Contact BISSELL prior to returning any goods. Where agreed, BISSELL will reimburse reasonable postage / handling costs (if any) for returning goods to BISSELL. To claim expenses incurred in making a claim under this warranty please provide BISSELL with a copy of the receipt of the expenses by email or post.
For Australian Consumers Only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Important Notes Please keep your original sales receipt. It provides proof of the date of purchase and where it was purchased in the event of a warranty claim. See warranty for details.
Please note that using your BISSELL machine outside of its country of original purchase and/or use with a power converter may damage your BISSELL machine and damage caused by mismatched power voltage will not be covered by your warranty.
Please note that putting vinegar, bleach, dish soap, detergent, homemade soap, and other non-BISSELL products in your BISSELL machine may damage your BISSELL machine. Damage caused by using non-BISSELL products in your machine will not be covered by your warranty.
Consumer Care If your BISSELL product should require service or to claim under our limited guarantee, please contact us.
Australia Telephone: 1300 247 735 Website: BISSELL.com.au Address: 789 Springvale Road, Mulgrave, Victoria 3170 Email: consumercareau@bissell.com
New Zealand Telephone: 0800 247 735 Website: BISSELL.co.nz Address: 789 Springvale Road, Mulgrave, Victoria 3170 Email: consumercarenz@bissell.com

©2024 BISSELL Inc. All rights reserved.

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