DELL Command Monitor in Configuration Manager Installation Guide

DELL Command Monitor in Configuration Manager

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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Introduction to Dell Command | Monitor 10.8

This guide provides instructions on how to install Dell Command | Monitor on Dell enterprise client systems and Dell IoT Gateway systems and Embedded PCs. For more information about supported systems, see the Release notes available at dell.com/ support.
NOTE: Dell Command | Monitor was formerly Dell OpenManage Client Instrumentation (OMCI). After the OMCI version 8.2.1, OMCI was rebranded as Dell Command | Monitor.

Topics

• Supported Windows operating systems
• Downloading Dell Command | Monitor

Supported Windows operating systems

• Windows 11 21H2 – 22000
• Windows 10 19H1 – 18362
• Windows 10 19H2 – 18363
• Windows 10 20H1 – 19041
• Windows 10
• Windows 10 Pro
• Windows 10 Redstone 1 – 14393
• Windows 10 Redstone 2 – 15063
• Windows 10 Redstone 3 – 16299
• Windows 10 Redstone 5 – 17763
• Windows 10 Redstone 6 – 18317
• Windows 10 IoT Enterprise LTSB 2016 (64-bit) editions

NOTE: Windows 10 IoT Enterprise LTSB 2016 is supported only on Dell IoT Gateway systems and for Dell Embedded PCs.

Supported Linux operating systems

• Red Hat Enterprise Linux (RHEL) 8.0 (64-bit)
• Red Hat Enterprise Linux (RHEL) 7.0 (64-bit)
• Ubuntu Desktop 16.04 (64-bit)
• Ubuntu Desktop 18.04 (64-bit)
• Ubuntu Server 18.04 (64-bit)
• Ubuntu Desktop 20.04 (64-bit)

Downloading Dell Command | Monitor

1. Go to dell.com/support.

2. Click the Support tab, and under the Support by Product option, click Drivers & Downloads.

3. Enter the Service Tag or Express Service Code and click Submit.
   If you do not know the service tag, then click Detect My Product and follow the instructions on the screen.
   The Product Support page for your system type is displayed.

4. Click Drivers & downloads.

5. Expand the Systems Management category, and click the Download option for the Dell Command | Monitor file.

6. Click Save to complete the download.

System requirements for Dell Command

• This section provides information about the hardware requirements of Dell Command | Monitor.

Hardware requirements

• Supported enterprise client system with SMBIOS 2.3 or later
• Supported systems that are compatible with WMI-ACPI-compliant BIOS
• NOTE: For more information about the hardware requirements, see Supported Platforms.

Prerequisites for Dell Command | Monitor 10.8

• Before installing Dell Command | Monitor, ensure that your system meets the following requirements.

Topics

• Prerequisites for systems running on Windows
• Prerequisites for systems running on Linux

Prerequisites for systems running on Windows

• Systems must be compatible with a WMI-ACPI-compliant BIOS. If a system does not have a WMI-ACPI compliant BIOS over which to install Dell Command | Monitor, update the BIOS with a compatible version. For more information, see the Dell Command | Monitor Release Notes.
• The target system is a Dell-manufactured system with System Management Basic Input Output System (SMBIOS) 2.3 or later. Otherwise, the Dell Command | Monitor installer exits without installing.

NOTE: To view the SMBIOS version of the system, choose any one of the following methods:

• Go to Start > Run, and run the msinfo32.exe file. Check for the SMBIOS version on the System Summary page.
• Run the following commands:

• The system is running a supported Windows operating system. For more information, on supported Windows operating systems, see Supported operating systems.
• NET Framework 4.6.1 or later is installed.
• You have administrative privileges on the client system. This means that you must be authenticated on the client system as a user who is a member of the Administrators group, typically the Administrator.
• Microsoft Visual C++ Redistributable for Visual Studio 2019.

Prerequisites for systems running on Linux

• The system is a Dell-manufactured system with System Management Basic Input Output System (SMBIOS) 2.3 or later.

NOTE: To view the SMBIOS version of the system running Ubuntu Desktop, run the following command:

• The system is running on a supported Linux operating system. For more information, on supported Linux operating systems, see Supported operating systems.
• Open Management Infrastructure (OMI) 1.6.8-0.ssl_100 is installed for Ubuntu Desktop 16.04 (64-bit) or Red Hat Enterprise Linux 7.0; and Open Management Infrastructure (OMI) 1.6.8-0.ssl_110 is installed for Ubuntu Server/Desktop 18.04, Ubuntu Desktop 20.04, and RHEL-8.
• The HAPI client-side shared libraries are installed with the respective version.
• libxml2 should be installed.
• You have root access to the target system. This means that you must be authenticated on the target system as a user who is a member of the root user group.

Prerequisites for Dell Edge Gateway systems

• Active Dell EDM subscription. Go to cloudclientmanager.com and click Trial and Licensing for more details on subscriptions.
• EDM agent must be installed to discover the features offered by Dell Command | Monitor.

NOTE: You must install Dell Command | Monitor before installing the EDM agent for EDM to manage the parameters exposed by Dell Command | Monitor. If Dell Command | Monitor is installed after the EDM agent, these parameters are not displayed on the EDM server portal until the EDM agent performs the next periodic check-in, or EDM is restarted.

Installing Dell Command | Monitor 10.8 for systems running on Windows

• You can install Dell Command | Monitor using one of the following methods:
• Using the Graphical User Interface, also known as the Dell Command | Monitor installation wizard
• Using Command Line Interface (CLI) for Silent Installation
• NOTE: The Dell Command | Monitor installation file is available as a Dell Update Package (DUP) at dell.com/support. For more information, see Downloading Dell Command | Monitor.
• NOTE: The Dell Command | Monitor installation file is available as a Dell Update Package (DUP) at dell.com/support.

User interface Installation

• You can install Dell Command | Monitor using a DUP, or MSI file extracted from the DUP. The Dell Command | Monitor installation wizard allows you to install the default package or perform a custom installation of specific components that are required for a particular environment.

Silent or CLI Installation

• You can install Dell Command | Monitor using a software distribution tool such as Microsoft System Center Configuration Manager (SCCM), with no end-user interaction.
• You can use the MSI file or DUP to deploy Dell Command | Monitor to client systems on a network by using a login script or Windows system policies.
• In the default installation mode, Dell Command | Monitor installs the Windows Management Instrumentation (WMI) provider, two services, and a driver. WMI uses the Communication port (COM) as the communication interface with providers. The services that are installed with Dell
• Command | Monitor provides access to the system for events and data retrieval. The driver that is installed with Dell Command | Monitor enables secure communication with the BIOS and other low-level system resources.

NOTE: Dell Command | Monitor does not support any type of remote access. Remote access to Dell Command | Monitor is achieved using the remote-access protocols that are supported by WMI.
NOTE: Input driver is installed to enable the configuration of GPIO pins using Dell Command | Monitor on Dell Embedded Box PC 3000/5000 devices

Topics

• Installing Dell Command | Monitor using Dell Update Package
• Installing Dell Command | Monitor using the MSI file
• Installing Dell Command | Monitor in CLI or silent mode

Installing Dell Command | Monitor using Dell Update Package

Perform the following steps to install Dell Command | Monitor locally using the DUP.

1. Double-click the Dell Command | Monitor Update Package you downloaded from dell.com/support.
   The User Account Control (UAC) screen is displayed.

2. Double-click the Dell Command | Monitor Update Package.
   The User Account Control (UAC) screen is displayed.

3. Click Yes.
   The Update Package screen is displayed.

4. Click Install.
   The Welcome to the InstallShield Wizard for Dell Command | Monitor screen is displayed.

5. Click Next. The License Agreement screen is displayed.

6. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
   The Improvement Program Consent screen is displayed.

7. Read the Improvement Program Consent, select the appropriate option based on the preferences to participate in the program, and then click Next.
   NOTE: Improvement Program is available for DCM 10.8 x 64-bit version only.

8. Click Next.
   The Ready to Install the Program screen is displayed. If the Setup Type is Custom, then the Custom Setup screen is displayed, allowing you to select specific program features and the directory in which you want to install Dell Command | Monitor. Click Next.

9. Click Install.
   The installation starts. The time taken for the installation to complete depends on the options that are selected and the system hardware.

10. In the InstallShield Wizard Completed, click Finish.
    The Dell Command | Monitor screen is displayed.

11. Click Close to complete the installation and exit the installation screen.

Installing Dell Command | Monitor using the MSI file

• You can perform a local installation using the MSI. Download the Dell Command | Monitor DUP from dell.com/support to your local directory and extract the MSI file from the DUP.
• You can also get the installation file from your service provider and extract the MSI file.
• The installation file contains the components for English, French, German, Italian, Spanish, Simplified Chinese, Japanese, Chinese Hong Kong, Traditional Chinese, and Dutch languages.

NOTE: You must have Administrator privileges before running the MSI file.

1. Open the Command Line Interface with administrator privileges, and browse the file location. Run Command_Monitor_x86.msi or Command_Monitor_x64.msi file.
   The Welcome to the InstallShield Wizard for Dell Command | Monitor screen is displayed.

2. Click Next.
   The License Agreement screen is displayed.

3. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.

4. Read the Improvement Program Consent, select the appropriate option based on the preferences to participate in the program, and then click Next.
   NOTE: Improvement Program is available for DCM 10.8 x 64-bit version only.

5. Click Next.
   The Ready to Install the Program screen is displayed. If the Setup Type is Custom, then the Custom Setup screen is displayed, allowing you to select specific program features and the directory in which you want to install Dell Command | Monitor. Click Next.

6. Click Install.
   The installation starts. The time taken for the installation to complete depends on the options that are selected and the system hardware.

7. In the InstallShield Wizard Completed, click Finish.
   The Dell Command | Monitor screen is displayed.

8. Click Close to complete the installation and exit the installation screen.

Installing Dell Command | Monitor in CLI or silent mode

You can perform a silent or CLI installation of Dell Command | Monitor using a DUP or MSI file.

Table 1. Commands for installation

mode using the default settings, run the DUP file with the /S option. This installs Dell Command | Monitor to the default directory and in the default supported operating system language. For 32-bit systems, type: Systems-

Management_Application_XXXXXWIN32_.EXE /s

For 64-bit systems, type: Systems-

Management_Application_XXXXXWIN32_.EXE /s

| Only users with Administrator privileges can install or uninstall Dell Command | Monitor.
Silent or unattended installation| For 32-bit systems, type: msiexec/i Command_Monitor_x86.msi /qn For 64-bit systems, type: msiexec/i Command_Monitor_x64.msi/qn| For 32–bit Windows, use