MERCEDES-BENZ T907 0567 13 Pre Owned Instructions
- September 27, 2024
- Mercedes-Benz
Table of Contents
- T907 0567 13 Pre Owned
- Product Information
- Specifications:
- Product Usage Instructions:
- Welcome to the world of Mercedes-Benz
- Vehicle Differences:
- Documents:
- Q: Where can I find more information about Mercedes-Benz
- Observe environmental notes.
- Condition of charge dis- play for high-voltage battery
- Select one of the following menu items in the Digital Operator’s Manual:
- Make sure that the tire pressures are correct.
- Do not carry any unnecessary weight (e.g. roof luggage racks once you no
- Monitor energy consumption.
- Adhere to the service intervals. A regularly serviced vehicle will
- Always have maintenance work carried out at a qualified specialist workshop.
- Drive carefully and maintain a suitable distance from the vehicle in front.
- Avoid frequent, sudden acceleration and braking.
- Drive in a way that conserves energy. Pay attention to the ECO display for
- Dispose of defective high-voltage batteries at a qualified specialist
- Use recycled reconditioned components and parts from MercedesBenz AG.
- Always have conversions or changes to the vehicle carried out at a qualified
- Always have the prescribed service and maintenance work or any required
- Never tamper with the wiring and electronic component parts or their
- You should have all work on electrical and electronic components carried out
- Never make any modifications to the high-voltage on-board electrical system.
- Do not switch on or use the vehicle if its high-voltage on-board electrical
- Never touch damaged components of the high-voltage on-board electrical
- After an accident, do not touch any components of the high-voltage on-board
- After an accident, have the vehicle transported away.
- Have the components of the high-voltage on-board electrical system checked
- For safety reasons, we recommend that you use and connect only products
- Stow all objects in the vehicle securely so that they cannot get into the
- Make sure that there is always sufficient clearance for the pedals.
- Always install the floor mats securely and as prescribed.
- Do not use loose floor mats and do not place floor mats on top of one
- Put the seat in the correct position.
- Fasten seat belts correctly. Pregnant women must take particular care to
- Observe the following information.
- Always ensure that all vehicle occupants have their seat belts fastened
- Always secure persons under 5 ft (1.50 m) tall in a suitable restraint
- Always engage the seat belt tongue 1 of the seat belt into the seat belt
- To adjust the seat belt height: press button 3 on the seat belt outlet and
- To engage the seat belt outlet: release button 3 and ensure that the seat
- Adjust the seat properly before beginning your journey.
- Always ensure that the seat backrest is in an almost vertical position and
- Before starting the journey, make sure that there are no objects around the
- Always stow and secure objects correctly.
- Before commencing your journey, make sure that no objects are stowed in the
- Use only protective covers approved by Mercedes-Benz for the seat in
- Never leave animals in the vehicle unattended.
- Always correctly secure animals while driving, e.g. using a suitable animal
- Never alter the parts of the restraint system.
- Never tamper with the wiring or any electronic component parts or their
- Never modify the seat belt system, for example the seat belt, seat belt
- Make sure that the seat belts are undamaged, not worn and clean.
- Always have the seat belts checked immediately after an accident at a
- Never place objects (e.g. cushions) under or behind the child restraint
- Use child restraint systems only with the original cover designed for them.
- Always replace damaged covers with genuine covers.
- Always comply with the manufacturer’s installation instructions for the
- Always fit child restraint systems correctly, even if they are transported
- Never modify a child restraint system.
- Only affix accessories which have been specially approved for this child
- Always immediately replace child restraint systems that have been damaged or
- Have the securing systems for the child restraint systems checked at a
- Always make sure that the child restraint system is not exposed to direct
- Cover the child restraint system with a blanket, for example.
- If the child restraint system has been exposed to direct sunlight, allow it
- Never leave children unattended in the vehicle.
- Never leave persons, particularly children, unattended in the vehicle.
- Never leave children unattended in the vehicle.
- When leaving the vehicle, always take the key with you and lock the vehicle.
- Keep the key out of reach of children.
- Do not wedge the child restraint system between the roof and the seat
- Adjust the vehicle head restraints so that the child restraint system is not
- Never place objects (e.g. cushions) under or behind the child restraint
- Set the front passenger seat as far back as possible and move the seat into
- Fully retract the seat cushion length adjustment.
- Set the seat cushion inclination in such a way that the front edge of the
- Set the seat backrest to the most vertical position possible.
- Stop the vehicle immediately in accordance with the traffic conditions.
- Activate the special seat belt retractor again and correctly secure the
- When installing a child restraint system, always observe the manufacturer’s
- Pull the seat belt smoothly from the seat belt outlet.
- Engage the seat belt tongue in the seat belt buckle.
- Extend the seat belt fully and then allow the inertia reel to retract the
- Push the child restraint system down until the seat belt is tight.
- Press the release button of the seat belt buckle.
- Hold the seat belt tongue and guide it back to the seat belt outlet.
- If necessary, adjust the seat belt outlet and the front passenger seat as
- Install the child restraint system. The entire base of the child restraint
- Always make sure that the shoulder belt strap is correctly routed from the
- Never leave children unattended in the vehicle.
- When leaving the vehicle, always take the SmartKey with you and lock the
- Keep the SmartKey out of the reach of children.
- To switch between settings: press and hold the % and & buttons at the same
- To unlock the vehicle centrally when the unlocking function is selected for
- Press and hold the & button on the SmartKey.
- With the & button held down, immediately press the % button on the SmartKey
- Press any button on the SmartKey.
- Press release button 2. Emergency key 1 is pushed slightly out.
- Pull mechanical key 1 out completely.
- If batteries are swallowed or otherwise enter the body, seek immediate
- Check the battery with the indicator lamp and replace if necessary (/ page
- Use the mechanical key to unlock and lock the vehicle (/ page 40).
- Have the key checked at a qualified specialist workshop.
- Press release button 2 down fully and slide cover 1 forward.
- Remove battery compartment 3 and remove the discharged battery.
- Insert the new battery into battery compartment 3. Observe the positive pole
- Insert battery compartment 3.
- Replace cover 1 so that it engages.
- Slide the emergency key in completely until it engages (/ page 40).
- To unlock and open the front door: pull door handle 2. Safety pin 1 pops up
- To unlock and open the rear door: pull opening lever 1 and open the rear
- To close: pull the rear door closed by the door handle.
- To lock: slide latch 2 back. The & symbol is visible.
- Keep the SmartKey out of the reach of children.
- Never leave children unattended in the vehicle.
- When leaving the vehicle, always take the SmartKey with you and lock the
- To unlock: with the doors closed, press button 1.
- To lock: with the doors closed, press button 2.
- Never leave children unattended in the vehicle.
- When leaving the vehicle, always take the SmartKey with you and lock the
- Keep the SmartKey out of the reach of children.
- Never leave animals in the vehicle unattended.
- Always secure animals properly, e.g. with a suitable animal transport box.
- To unlock: turn the mechanical key counterclockwise to position 1.
- To lock: turn the mechanical key clockwise to position 1.
- Only open the sliding door when traffic conditions permit.
- When getting into and out of the vehicle, use the grab handles 1 and steps.
- Pull safety pin 3 upwards manually or use the central locking button to
- Press in the button 1 and pull the door 2 handle.
- Push back the sliding door fully using the door handle 2 until it engages.
- Check the sliding door catch.
- Press in the button 1 and pull the door 2 handle.
- Slide the sliding door firmly forwards using the door handle 2 until it
- Push safety pin 3 downwards manually or use the central locking button to
- To stop automatic operation: briefly press button 1 or 2. The sliding door
- To lock: push the locking pin 3 down manually or use the central locking
- To unlock: pull locking pin 4 up manually or use the central locking button
- To open: briefly press button 1, 2 or 3. The sliding door will open
- To close: briefly press button 1, 2 or 3. The sliding door will close
- To unlock: briefly press the 5 or 4 button on the key.
- To open: press and hold the 5 or 4 button on the key for longer than 0.5
- To close: press and hold the 5 or 4 button on the key for longer than
- To interrupt automatic operation: briefly press the 5 or 4 button on the
- Turn the emergency key 180° counter-clockwise. The “AUTO” position will be
- Adjust the sliding door (/ page 48).
- Open or close the sliding door with the outside or inside door handle.
- Press button 1 or pull outside door handle 2. The sliding door will open or
- Press button 1 again or pull outside door handle 2. The sliding door will
- Insert the emergency key into opening 1 of disconnect switch 2 in the “AUTO”
- Turn the emergency key 180° clockwise. The “MAN” position will be set.
- Open or close the sliding door with the outside or inside door handle.
- Only open a rear-end door when the traf-
- Swing the rear-end door out to the side until it engages.
- Only open a rear-end door when the traf-
- Open the rear-end door approximately 45°. # Pull and hold the door retainer
- Only open a rear-end door when the traf-
- Before every journey, close the partition sliding door and ensure that it is
- To open: turn the key to the left 3 from the cab or push the lever to the
- Push the sliding door as far as it will go to the right 2 from the cab or to
- To close: push the sliding door to the left 1 from the cab or to the right 2
- To open manually: press and hold button 1 or 2.
- To close manually: pull and hold button 1 or 2.
- To open completely: briefly press button 1 or 2 beyond the pressure point.
- To close completely: briefly pull button 1 or 2 beyond the pressure point.
- To interrupt automatic operation: briefly press or pull button 1 or 2 again.
- During the closing process, make sure that no body parts are in the closing
- To stop the closing process, release the button or press the button again to
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
- Observe notes on material damage.
- Do not install accessory parts such as audio systems in these areas.
- Do not carry out repairs or welding.
- Have accessories retrofitted at a qualified specialist workshop.
- Have the vehicle checked and repaired immediately at a qualified specialist
- If driving safety is impaired during the rest of the journey, stop
- Check the charge level of the battery.
- If the charge level is low, charge the battery.
- Observe the instructions in these operating instructions on proper operation
- Only buckle the seat belts as intended.
- Keep the SmartKey away from strong magnetic fields.
- Pull handle 1. # Swing the rear-end door out to the side until it
- Ensure that the right rear-end door is open and engaged.
- Pull release handle 1 in the direction of the arrow.
- Make sure that there is sufficient clearance when opening the rear-end
T907 0567 13 Pre Owned
“`html
Product Information
Specifications:
- Model: eSprinter
- Order No.: T907 0567 13
- Part No.: 907 584 46 14
- Edition: C-2024
Product Usage Instructions:
Welcome to the world of Mercedes-Benz
Before you start driving, read the Operator’s Manual carefully
to familiarize yourself with the vehicle for your safety and to
ensure a longer operating lifespan. Failure to follow the
instructions may result in vehicle damage or injuries.
Vehicle Differences:
The standard equipment and product description of your vehicle
may vary based on model, order, national version, and availability.
Mercedes-Benz may introduce changes in design, equipment, and
technical features. Your vehicle may differ from the descriptions
and illustrations.
Documents:
The following documents are integral parts of the vehicle:
- Digital Operator’s Manual
- Printed Operator’s Manual
- Service booklet
- Equipment-dependent supplements
Always keep these documents in the vehicle and pass them on to the
new owner if you sell the vehicle.
FAQ:
Q: Where can I find more information about Mercedes-Benz
vehicles?
A: You can find further information about Mercedes-Benz vehicles
and MercedesBenz AG on the following websites:
-
https://www.mbusa.com (USA
only) -
https://www.mercedes-benz.ca
(Canada only)
“`
The new eSprinter
Your Operator’s Manuals
Digital in the vehicle Discover the Operator’s Manual in the multimedia system
under “Vehicle”. Begin with Quick Start, discover highlights and useful tips.
Vehicle document wallet in the vehicle Here you can find information on
operation, service work and the warranty for your vehicle in printed form.
É9075844614zËÍ
9075844614
Order no. T907 0567 13 Part no. 907 584 46 14 Edition C-2024
The new eSprinter
Operator’s Manual
Front passenger air bag warning
Air bag warning sticker for USA and Canada & WARNING Risk of injury or fatal
injuries if
the front passenger air bag is enabled If the front passenger air bag is
enabled, a child on the front passenger seat may be struck by the front
passenger air bag in the event of an accident. # NEVER use a rearward-facing
child
restraint system on a seat with an ENABLED FRONT AIR BAG. This can result in
the DEATH of or SERIOUS INJURY to the CHILD. Observe the chapter entitled
“Children in the vehicle”.
Publication details Internet Further information about Mercedes-Benz vehicles
and about MercedesBenz AG can be found on the following websites: https://www
.mercedes-benz.com https://www.mbusa.com (USA only) https://www.mercedes-
benz.ca (Canada only)
Editorial team © Mercedes-Benz Vans, LLC © MercedesBenz AG: Not to be
reprinted, translated or otherwise reproduced, in whole or in part, without
written permission from MercedesBenz AG.
Vehicle manufacturer MercedesBenz AG Mercedesstraße 120 70372 Stuttgart
Germany
Vehicle dealer Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs,
GA 30328 https://www.mbusa.com (USA only) http://www.mbsprinterusa.com
Customer Assistance Center:
1-877-762-8267 Mercedes-Benz Canada,
Inc. 2680 Matheson Blvd E, Suite 400 Mississauga, ON L4W 0A5 https://www
.mercedes-benz.ca (Canada only) Customer Assistance Center:
1-800-387-0100 Mercedes-Benz USA, LLC
and Mercedes-Benz Canada, Inc. are MercedesBenz Group AG enterprises. Canada
only: “Authorized Sprinter Dealer” is defined as an authorized Mercedes-Benz
Sprinter Dealer.
As at 09.06.23
Welcome to the world of Mercedes-Benz
Before you first drive off, read this Operator’s Manual carefully and
familiarize yourself with your vehicle. For your own safety and a longer
operating lifespan, follow the instructions and warning notices in this
Operator’s Manual. Disregarding them may result in damage to the vehicle or
environment or in injuries to people.
Vehicle damage caused by failure to observe the instructions is not covered by
the New Vehicle Limited Warranty.
The standard equipment and product description of your vehicle may vary,
depending on the following factors:
R Model
R Order
R National version
R Availability
Mercedes-Benz reserves the right to introduce changes in:
R Design
R Equipment
R Technical features
Your vehicle may therefore differ, in individual cases, from that shown in the
descriptions and illustrations.
The following documents are integral parts of the vehicle:
R Digital Operator’s Manual
R Printed Operator’s Manual
R Service booklet
R Equipment-dependent supplements
Always keep these documents in the vehicle. If you sell the vehicle, always
pass all documents on to the new owner.
Mercedes-Benz Vans, LLC
Mercedes-Benz Canada, Inc.
A Mercedes-Benz Group AG Company
2 Contents
Symbols ………………………………………………. 4
At a glance …………………………………………… 6 Cockpit ……………………………………………….. 6 Instrument
cluster …………………………………. 7 Overhead control panel ………………………….. 8 Door operating
unit ……………………………… 10 Emergencies and breakdowns ……………….. 12
Opening and closing …………………………….. 39 SmartKey …………………………………………… 39 Doors ……………………………………………….. 41 Sliding door ……………………………………….. 45 Electric sliding door ……………………………… 46 Rear-end doors …………………………………… 49 Partition sliding door ……………………………. 51 Side window ………………………………………. 52 Anti-theft prevention ……………………………. 53
Digital Operator’s Manual ……………………… 13 Calling up the Digital Operator’s
Manual ….. 13
General notes …………………………………….. 14 Environmental protection ……………………… 14
Mercedes-Benz Genuine Parts ……………….. 14 Attachments, add-on equipment,
installations and conversions ………………………… 15 Operator’s Manual ………………………………. 16
Service and vehicle operation ………………… 16 Operating safety ………………………………….. 17
Declarations of conformity and notes on driving in different countries
………………….. 19 Diagnostics connection ………………………… 19 Qualified specialist
workshop ………………… 20 Vehicle registration ……………………………… 20 Correct use of the
vehicle …………………….. 20 Multi-purpose vehicle …………………………… 20 Notes for persons
with electronic medical aids ……………………………………………… 21 Problems with your vehicle
……………………. 21 “Reporting safety defects” …………………….. 22 Limited Warranty
…………………………………. 22 QR codes for rescue card ……………………… 22 Data storage
………………………………………. 22 Copyright …………………………………………… 25
Occupant safety ………………………………….. 27 Brief overview of most important points …..
27 Information on the automatic functions of the restraint system ………………………….
30 Purpose and function of the restraint system ………………………………………………. 30 Seat
belts ………………………………………….. 34 Airbags ……………………………………………… 34
Children in the vehicle ………………………….. 35 Brief overview of most important
points ….. 35 Important safety notes …………………………. 35 Securing the child
restraint system …………. 37
Seats and stowage ………………………………. 56 Notes on the correct driver’s seat position
…………………………………………………… 56 Notes on grab handles …………………………. 56 Seats
………………………………………………… 56 Steering wheel ……………………………………. 64 Stowage areas
……………………………………. 65 Information about the bottle holder ………… 66 Cup holders
……………………………………….. 66 Ashtray and cigarette lighter ………………….. 66 Sockets
……………………………………………… 67 Wirelessly charging the mobile phone and coupling with
the exterior antenna ……. 68 Installing and removing the floor mats …….. 69
Light and vision …………………………………… 71 Lighting ……………………………………………… 71 Adjusting
the interior lighting …………………. 75 Changing bulbs …………………………………… 77 Windshield
wipers ……………………………….. 81 Mirrors ………………………………………………. 83
Climate control …………………………………… 86 Overview of climate control systems ……….. 86
Operating climate control systems …………. 88 Operating air vents ……………………………….
91 Operating cargo compartment ventilation …………………………………………………… 91 Pre-entry
climate control ………………………. 92
Driving and parking ……………………………… 94 Driving ………………………………………………. 94 Drive
programs …………………………………. 104 Transmission …………………………………….. 104 Charging the
high-voltage battery …………. 106 Parking ……………………………………………. 115 Driving and
driving safety systems ………… 118 Trailer operation ………………………………… 131
Contents 3
Instrument cluster and on-board computer ……………………………………………….. 137 Overview of
the instrument cluster ……….. 137 Function of the power availability display ..
137 Overview of the buttons on the steering wheel ………………………………………………. 138
Overview and operation of the on-board computer …………………………………………. 138 Overview
of instrument cluster display …… 139 Function of the charge level display ……….
140 Display of the available power ……………… 140 Adjusting the instrument
lighting ………….. 141 Menus and submenus ………………………… 141
Mercedes me ……………………………………. 144 Mercedes me calls …………………………….. 144 Mercedes
me connect ……………………….. 146 Mercedes me and apps ………………………. 147
MBUX multimedia system ……………………. 149 Overview and operation ………………………. 149
System settings ………………………………… 154 Navigation ………………………………………… 157 Overview of
Smartphone Integration ……… 162 Web browser overview ……………………….. 163 Sound
settings ………………………………….. 163
Transporting ……………………………………… 164 Notes on loading guidelines …………………. 164
Notes on distributing the load within the vehicle …………………………………………….. 164
Securing loads ………………………………….. 165 Carrier systems …………………………………. 166 Placing
a load on the wheel arch ………….. 167
Maintenance and care ………………………… 168 ASSYST PLUS service interval display …….
168 Calibrating the high-voltage battery ………. 168 Engine compartment
………………………….. 171 Cleaning and care ……………………………… 174
Wheels and tires ……………………………….. 190 Information on noise or unusual driving
characteristics ………………………………….. 190 Notes on regularly inspecting wheels and
tires ………………………………………….. 190 Information on driving with summer tires
………………………………………………… 190 Information on M+S tires …………………….. 191 Notes on snow
chains ………………………… 191 Tire pressure …………………………………….. 192 Loading the vehicle
……………………………. 197 Tire labeling ……………………………………… 200 Information on definitions
(tires and loading) ……………………………………………. 203 Changing a wheel ………………………………. 205
Spare wheel ……………………………………… 211
Technical data …………………………………… 216 Information on the technical data …………. 216
On-board electronics ………………………….. 216 Radio regulations ………………………………. 217
Vehicle identification plate, vehicle identification number (VIN) and engine
number ………………………………………………….. 218 Operating fluids and capacities ……………. 219
Vehicle data ……………………………………… 222 Trailer hitch ………………………………………. 223 Cargo tie-
down points and carrier systems ……………………………………………….. 225
Display messages and warning and indicator lamps ………………………………………. 227 Display
messages ………………………………. 227 Indicator and warning lamps ………………… 245
Index ………………………………………………. 254
Breakdown assistance ………………………… 179 Emergency ……………………………………….. 179 Emergency Call System ………………………. 179 Flat tire ……………………………………………. 181 Battery …………………………………………….. 181 Towing or tow-starting ………………………… 183 Electrical fuses ………………………………….. 186 Vehicle tool kit ………………………………….. 187 Hydraulic jack …………………………………… 188
4 Symbols
In these Operating Instructions, you will find the following symbols:
& WARNING Danger due to failure to observe the warning notices
Warning notices draw your attention to hazards that may endanger your health
or life, or the health or life of others. # Observe the warning notices.
+ ENVIRONMENTAL NOTE Environmental
damage due to failure to observe environmental notes
Environmental notes include information on environmentally responsible
behavior or environmentally responsible disposal.
Observe environmental notes.
- NOTE Damage to property due to failure to observe notes on material damage
Notes on material damage inform you of risks which may lead to your vehicle being damaged.Observe notes on material damage.
% These symbols indicate useful instructions or further information that could be helpful to you.
Instructions
(/
Further information on a topic
page)
Display Messages on the display
4 Highest menu level to be selected in the multimedia/audio system
5
Corresponding submenus to be selected
in the multimedia/audio system
Indicates a cause
6 At a glance Cockpit
1 Combination switch
D Climate control system
86
Turn signal indicators
72 E Cup holder
65
High beam
72 F 230 V socket
Windshield wipers
81 G Key slot for KEYLESS-START
97
Rear window wiper
81 H 12 V socket
67
2 Steering-wheel buttons
138 I USB port
65
3 DIRECT SELECT lever
104 J Opens and closes the electric
46
4 Inside rear-view mirror
Digital inside rear-view mirror
85 sliding door 84 K Start/stop button
97
5 Overhead control panel 6 Tachograph
75 L Right-hand switch panel
Activates/deactivates cargo
91
compartment ventilation
7 Sun visor
M Opens the hood
171
8 Front passenger window lifter
52 N Light switch
71
9 Central locking system
42 Headlamp range adjuster
72
A Stowage compartment cover
187 O Adjusts the driver’s seat
59
B MBUX multimedia system display
C MBUX multimedia system control elements
P Seat heating Central locking system
Q Driver’s window lifter
64
42
53
At a glance Instrument cluster 7
Instrument cluster (example) % The functions of the existing indicator and
warning lamps depend on the equipment.
1 Speedometer
137 E é Regenerative brake sys-
95
2 ÷ ESP® 3 · Distance warning
246 tem
252
F ! Electric parking brake (yellow)
246
4 ü Seat belt not fastened
251 G K Tachograph
5 #! Turn signal light
72 H 6 Restraint system
246
6 Display of indicator and warning lamps
I Ð Power steering malfunc-
252
tion
õ Operational readiness of drive system
Condition of charge dis- play for high-voltage battery
97 J K High beam
140 K L Low beam L T Side lights
72
71
71
7 Power availability display
8 Ó Reduced power
9 c Parking brake applied (red)
137 M Ý High-voltage battery
252 reserve 246 N N Fog light
O R Rear fog light
252
71
71
A b Brake malfunction
246 P h Tire pressure monitoring
253
B # Electrical malfunction
235 system
C Maximum available output of
140 Q ! ABS malfunction
246
the drive system
R å ESP® deactivated
246
D Ú System error
252
8 At a glance Overhead control panel
1 me button for service or infor-
144 7 p Switches the right-hand
mation calls (breakdown assis-
reading light on/off
tance call)
8 Ë Switches the tow-away
54
2 Ì Activates/deactivates
55 alarm on/off
interior protection
9 ATA indicator lamp
53
3 p Switches the left-hand reading light on/off
A G SOS emergency call but-
144
ton cover
4 | Switches automatic light control on/off
B Glasses compartment
5 c Switches the front interior lighting on/off
6 w Switches rear interior lighting on/off (unassigned, depending on equipment)
At a glance Overhead control panel 9
Version 2 of the overhead control panel 1 Sun visors
2 p Switches the left-hand reading light on/off
3 | Switches automatic light control on/off
4 c Switches the front interior lighting on/off
5 w Switches rear interior lighting on/off (unassigned, depending on
equipment)
6 p Switches the right-hand reading light on/off
10 At a glance Door operating unit
Door operating unit of vehicles with electrically adjustable seat
1 Adjusts the outside mirrors
83 5 p123 Operates the mem-
61
2 %& Unlocks/locks the
43 ory function
central locking system
6 Opens the door
41
3 @ Switches seat heating
64 7 W Opens/closes the right-
52
on/off
hand side window
4 Adjusts the front seats electron-
59 8 W Opens/closes the left-
52
ically
hand side window
At a glance Door operating unit 11
Door operating unit of vehicles without electrically adjustable seat
1 Adjusts the outside mirrors
83 4 Opens the door
41
2 @ Switches seat heating
64 5 W Opens/closes the right-
52
on/off
hand side window
3 %& Unlocks/locks the
43 6 W Opens/closes the left-
52
central locking system
hand side window
12 At a glance Emergencies and breakdowns
1 Checking and topping up oper-
219 8 Information label for tire pres-
192
ating fluids
sure
High-voltage disconnect device
94 9 Warning triangle and emergency
2 Buttons for the SOS emergency call system and Mercedes me
180 medical kit Safety vest
179
connect
3 High-voltage disconnect device at the front in the engine com-
First-aid kit (soft-sided) 94 A Flat tire
179
181
partment
Further emergency and break-
4 Hazard warning light system
73 down devices:
5 Vehicle tool kit
207 Spare wheel
211
6 Jack
188
7 QR code for accessing the res-
22
cue card below the lock strikers
of the doors on both driver’s
and front passenger sides
Digital Operator’s Manual 13
Calling up the Digital Operator’s Manual
Multimedia system:
4 © 5 Settings 5 Info 5 Operator’s Manual 5 Open Digital Operator’s Manual
The Digital Operator’s Manual describes the functions and operation of the
vehicle and the multimedia system.
Select one of the following menu items in the Digital Operator’s Manual:
R Quick start: here are the first steps towards adjusting your seat (driver’s
side).
R Tips: information is provided here to prepare you for certain everyday
situations with your vehicle.
R Messages: receive additional information about the messages in the driver
display.
R Language: select the language for the Digital Operator’s Manual.
You can search for keywords using the search field Search in order to find
quick answers to questions regarding operation of the vehicle.
MBUX Voice Assistant: call up via the voice control system
Global search: call up search results for contents of the Digital Operator’s
Manual in the Home Screen
% The Digital Operator’s Manual is deactivated for safety reasons while
driving.
1 Back 2 Contents section 3 Menu 4 Search
Some sections in the Digital Operator’s Manual, suchas warning notes, can be
expanded and collapsed.
Additional methods of calling up the Digital Operator’s Manual:
Driver display: call up brief information as display messages in the driver
display. Pressing Õ will relay brief information in the central display.
14 General notes
Environmental protection
+ ENVIRONMENTAL NOTE Environmental
damage due to operating conditions and personal driving style
Operate your vehicle in an environmentally responsible manner to help protect
the environment. Please observe the following recommendations on operating
conditions and personal driving style.
Operating conditions:
Make sure that the tire pressures are correct.
Do not carry any unnecessary weight (e.g. roof luggage racks once you no
longer need them).
Monitor energy consumption.
Adhere to the service intervals. A regularly serviced vehicle will
contribute to environmental protection.
Always have maintenance work carried out at a qualified specialist workshop.
Personal driving style:
Drive carefully and maintain a suitable distance from the vehicle in front.
Avoid frequent, sudden acceleration and braking.
Drive in a way that conserves energy. Pay attention to the ECO display for
an economical driving style.
+ ENVIRONMENTAL NOTE Environmental
pollution caused by irresponsible disposal of the high-voltage battery
A high-voltage battery contains materials which are harmful to the
environment.
Dispose of defective high-voltage batteries at a qualified specialist
workshop.
Environmental issues and recommendations It is recommended that you re-use or
recycle materials instead of simply disposing of them.
The relevant environmental guidelines and regulations serve to protect the
environment and should be followed carefully.
Mercedes-Benz Genuine Parts
+ ENVIRONMENTAL NOTE Environmental
damage due to not using recycled reconditioned components
MercedesBenz AG offers recycled reconditioned components and parts with the
same quality as new parts. The same entitlement from the Limited Warranty is
valid as for new parts.
Use recycled reconditioned components and parts from MercedesBenz AG.
- NOTE Impairment of the operating efficiency of the restraint systems due to the installation of accessory parts or due to repairs or welding
Air bags and seat belt tensioners as well as control units and sensors for the restraint systems may be installed in the following areas of your vehicle:
R Door frame
R Roof frame
R Doors
R Door pillars
R Sill
R Seats
R Cockpit
R Instrument cluster
R Center consoleDo not install accessory parts such as audio systems in these areas.
Do not carry out repairs or welding.
Have accessories retrofitted at a qualified specialist workshop.
If you use parts, tires, wheels or safety-relevant accessories that have not been approved by Mercedes-Benz, the operating safety of the vehicle may be jeopardized. Safety-relevant systems such as the brake system may malfunction. Only use Mercedes-Benz Genuine Parts or parts of equal quality. Only use tires, wheels and accessory parts that are approved for your vehicle model.
Mercedes-Benz tests original parts, conversion parts and accessory parts that have been approved for your vehicle model for reliability, safety and suitability. Despite ongoing market research, we are unable to assess other parts. We
General notes 15
therefore accept no responsibility for the use of such parts in Mercedes-Benz
vehicles, even if they have been officially approved or independently approved
by a testing center.
In some other countries, certain parts are officially approved for
installation or modification only if they comply with legal requirements. All
MercedesBenz Genuine Parts satisfy these requirements. Make sure that all
parts are suitable for your vehicle.
Always specify the vehicle identification number (VIN) and the engine number
when ordering Mercedes-Benz Genuine Parts (/ page 218).
Attachments, add-on equipment, installations and conversions
Notes on body/equipment mounting directives For safety reasons, have add-on
equipment produced and installed in accordance with the valid Mercedes-Benz
body/equipment mounting directives. These body/equipment mounting directives
ensure that the chassis and add-on equipment form one unit and that the
greatest possible level of operational and driving safety is achieved.
Both vehicle manufacturers and body manufacturers must always ensure that the
products they manufacture come into circulation only in a safe state and do
not pose any risks to people. Otherwise, there may be consequences under
civil, criminal or public law. All manufacturers are responsible for the
products that they have manufactured. Manufacturers of attachments, add-on
equipment, installations and conversions must guarantee compliance with
Directive 2001/95/EC on general product safety.
The body manufacturer must also ensure compliance with standards concerning
operational reliability (in accordance with ISO 26262) and cyber security (in
accordance with ISO 21434 and UN R155).
Mercedes-Benz recommends the following procedure for safety reasons:
R Do not make any other changes to the vehicle.
R Obtain approval from the dealer named on the inside title page in the event
of deviations from the approved body/equipment mounting directives.
Acceptance tests performed by public test bodies or official approvals do not
rule out safety risks.
Observe the information about Mercedes-Benz Genuine Parts (/ page 14).
% You can obtain further information at a qualified specialist workshop.
% You can find further information on requesting a check for compatibility
with the basic vehicle in the body/equipment mounting directives.
% Structural changes to high-voltage components, high-voltage lines and
equipotential bonding lines are not permitted.
% If work is carried out on a vehicle with an electric drive, the country-
specific requirements concerning statutory occupational safety and accident
prevention regulations must be observed.
& WARNING Risk of accident and injury in the event of improper conversions or
changes to the vehicle
Conversions or changes to the vehicle can prevent systems or components from
functioning properly and/or jeopardize the vehicle’s operational safety.
Always have conversions or changes to the vehicle carried out at a qualified
workshop.
If you intend to make changes to your vehicle, Mercedes-Benz strongly
recommends that you contact the dealer. They will give you all the information
you need. There may be a charge for this service.
If body manufacturers and dealers make modifications that affect the final
inspection of the engine, vehicle or equipment, they must accept sole
responsibility for the vehicle. This also applies to marking and documenting
the vehicle parts affected by the changes that they make.
You are responsible for ensuring and providing evidence that the following
conditions are met:
R The vehicle complies with all relevant standards and regulations that are
affected by the modification.
R The modified vehicle still meets vehicle safety standards and emissions laws
and regulations.
R The modification does not impair the safety of the vehicle.
16 General notes
Mercedes-Benz is not responsible for the final inspection, product liability
or warranty claims resulting from modification. This applies to the following
points:
R The modified components or systems
R The resultant violation of emissions laws and regulations or vehicle safety
standards
R All consequences resulting from the modified, less safe or even faulty
vehicle
Mercedes-Benz accepts no responsibility as final manufacturer or for the
resultant product liability.
Notes on the cargo floor The factory equips the vehicle with a wooden or
plastic cargo floor; this is an integral part of the vehicle structure. If you
have the cargo floor removed, the vehicle body may be damaged. Load securing
will then be impaired and the maximum loading capacity of the tie-down points
will no longer be guaranteed. Therefore, do not have the cargo floor removed.
Notes on the partition Without a partition, vehicles that are approved as
commercial vehicles (N1, N2) do not fulfill ISO 27956, which describes the
equipment for properly securing a load in delivery vehicles. If the vehicle is
used to transport goods, retrofitting the partition is strongly recommended,
as properly securing the load in vehicles without a partition will always be
complex.
Operator’s Manual
This Operator’s Manual describes all models, as well as standard and optional
equipment of your vehicle that was available at the time of going to press.
Country-specific differences are possible. Note that your vehicle may not be
equipped with all the functions described. This is also the case for systems
and functions relevant to safety. Therefore, your vehicle’s equipment may
differ from that in the descriptions and illustrations.
The original purchase agreement for your vehicle contains a list of all the
systems in your vehicle.
Should you have any questions concerning equipment and operation, consult an
authorized Mercedes-Benz Center.
% Please bear in mind that all the speed values stated in this Operator’s
Manual are approximate and are subject to a certain tolerance.
The Operator’s Manual and Service Booklet are important documents and should
be kept in the vehicle.
Note on vehicles that are equipped by body manufacturers Always observe the
body manufacturer’s operating instructions. You could otherwise fail to
recognize dangers.
Service and vehicle operation
Warranty
The limited warranty for your vehicle is in accordance with the warranty terms
and conditions in the Service and Warranty Information booklet.
Your Mercedes-Benz will replace and repair all factory-installed parts in
accordance with the terms of the following warranty terms and conditions:
R New Vehicle Limited Warranty R State Warranty Enforcement Laws (“Lemon
Laws”)
Replacement parts and accessories are covered by the Mercedes-Benz Parts and
Accessories Warranties. These are available at any Mercedes-Benz. % Should you
lose your Service and Warranty
Information booklet, have an Mercedes-Benz arrange for a replacement. The new
Service and Warranty Information booklet will be posted to you.
Vehicle operation outside the USA or Canada
If you drive your vehicle abroad, service points or replacement parts may not
be available immediately. Certain Mercedes-Benz models are available in Europe
through the European Delivery Program. Please consult a MercedesBenz service
center for further information, or write to one of the following addresses: In
the USA: Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA
30328 In Canada: Mercedes-Benz Canada, Inc. 2680 Matheson Blvd E, Suite 400
Mississauga, ON L4W 0A5
General notes 17
Maintenance
Your customer service advisor will record every service for you in the Service
and Warranty Information booklet.
Roadside Assistance
Roadside Assistance offers technical help in the event of a breakdown. Your
calls to the toll-free Roadside Assistance Hotline are answered by our agents
24 hours a day, 365 days a year.
1-877-762-8267 (USA)
1-800-387-0100 (Canada)
You can find further information in the Roadside Assistance brochure (USA) or
the “Roadside Assistance” section in the Service and Warranty Information
booklet (Canada). You will find both in the vehicle document wallet.
Change of address or change of ownership
In the event of a change of address, please send us the “Notification of
Address Change” in the Service and Warranty Information booklet, or simply
call the Customer Assistance Center (USA) on the hotline number
1-877-762-8267 or Customer Service
(Canada) on 1-800-387-0100. This will
give us the opportunity to get in touch with you as soon as possible when
necessary.
If you sell your Mercedes, please leave the entire literature in the vehicle
so that it is available to the next owner. If you have purchased a used
vehicle, please send us the “Notice of Purchase of Used Car” in the Service
and Warranty Information booklet or call the Customer Assistance Center (USA)
on the hotline number 1-877-762-8267 or
Customer Service (Canada) on
1-800-387-0100.
Possible danger due to substances hazardous to health
In compliance with Proposition 65 (“Prop65”), the following detachable label
has been added to each vehicle sold in California:
Operating safety
& WARNING Risk of accident due to malfunctions or system failures
If you do not have the prescribed service/ maintenance work or any required
repairs carried out, this could result in malfunctions or system failures.
Always have the prescribed service and maintenance work or any required
repairs carried out in a qualified specialist workshop.
& WARNING Risk of accident or injury due to incorrect modifications on
electronic component parts
Modification of electronic components, their software or wiring could impair
their function and/or the function of other networked component parts or
safety-relevant systems.
This can endanger the operating safety of the vehicle.
Never tamper with the wiring and electronic component parts or their
software.
You should have all work on electrical and electronic components carried out
at a qualified specialist workshop.
Please observe the “Vehicle electronics” section in the “Technical data”.
18 General notes
- NOTE Damage to the vehicle caused by driving too fast and by blows to the underbody and chassis parts
The vehicle can be damaged in the following cases in particular:
R The underside of the vehicle makes contact with the ground, e.g. on a high curb or an unpaved road.
R The vehicle drives too quickly over an obstacle, e.g. a curb, a speed bump or a pothole.
R A heavy object hits the underbody or chassis components.
In these or similar situations, the vehicle body, the underbody, chassis components, wheels or tires and parts of the high-voltage battery could be damaged even if this is not visible. Components that have been damaged in this way can fail unexpectedly or, in the event of an accident, may not absorb the loads that arise as intended.Have the vehicle checked and repaired immediately at a qualified specialist
workshop.
orIf driving safety is impaired during the rest of the journey, stop
immediately paying attention to the traffic situation and notify a qualified specialist workshop.
An electric vehicle has an electric motor. The electric motor’s power supply is provided by the highvoltage on-board electrical system.
& DANGER Risk of death and fire due to modified and/or damaged components of the high-voltage on-board electrical system
The vehicle’s high-voltage on-board electrical system is under high voltage. If you modify component parts in the vehicle’s high-voltage on-board electrical system or touch damaged component parts, you may be electrocuted. In addition, modified and/or damaged components may cause a fire.
In the event of an accident or impact to the underbody, components of the high-voltage electrical system may be damaged although the damage is not visible.
Never make any modifications to the high-voltage on-board electrical system.
Do not switch on or use the vehicle if its high-voltage on-board electrical
system components have been modified or damaged.
Never touch damaged components of the high-voltage on-board electrical
system.
After an accident, do not touch any components of the high-voltage on-board
electrical system.
After an accident, have the vehicle transported away.
Have the components of the high-voltage on-board electrical system checked
at a qualified specialist workshop and replaced if necessary.
The components of the vehicle’s high-voltage onboard electrical system are
marked with yellow warning stickers. The cables of the vehicle’s highvoltage
on-board electrical system are orange.
Example High-voltage components that may become very hot are marked with
separate warning labels:
Example Vehicles with an electric motor generate significantly less noise than
vehicles with internal combustion engines. As a result, your vehicle may not
be heard by other road users in certain situations.
General notes 19
This can occur, for example, when you are parking and your vehicle cannot be
seen by other road users. In order to allow for the possibility that other
road users may behave incorrectly, adopt a particularly anticipatory driving
style. The vehicle is additionally equipped with a sound generator, which
serves as an Acoustic Vehicle Alerting System (AVAS) (/ page 94). This safety
system is prescribed by law. The outside sound produced by the sound generator
(AVAS) can be heard in the passenger compartment at low speeds and it is not a
malfunction.
Declarations of conformity and notes on driving in different countries
Country-specific information for regulatory radio components
Notes when crossing national borders You must observe the regulatory
provisions concerning radio for the country in which you are currently driving
when operating the vehicle.
USA: “The wireless devices of this vehicle comply with Part 15 of the FCC
Rules. Operation is subject to the following two conditions: 1) These devices
may not cause harmful interference, and 2) These devices must accept any
interference received, including interference that may cause undesired
operation.Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.” Canada: “The wireless devices of this vehicle comply with Industry
Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) These devices may not cause interference, and (2) These
devices must accept any interference, including interference that may cause
undesired operation of the device”. USA: “Wireless charging system for mobile
devices (Model: WMI3.5 Wireless Mobile Interface): This Device complies with
Part 18 of the FCC Rules.” The name and address of the responsible party is:
Molex CVS Mizarstraße 3 12529 Schönefeld Germany
Diagnostics connection
The diagnostics connection is a technical interface in the vehicle. It is
used, for example, during repair and maintenance work or for issuing readouts
of vehicle data in a specialist workshop. Diagnostic devices should therefore
be connected only in a qualified specialist workshop.
& WARNING Risk of accident due to connecting devices to the diagnostics
connection
If you connect devices to the diagnostics connection of the vehicle, the
function of vehicle systems and operating safety may be impaired.
For safety reasons, we recommend that you use and connect only products
approved by an authorized MercedesBenz Service Center.
& WARNING Risk of accident due to objects in the driver’s footwell
Objects in the driver’s footwell may impede pedal travel or block a depressed
pedal.
This will jeopardize the operating and road safety of the vehicle.
Stow all objects in the vehicle securely so that they cannot get into the
driver’s footwell.
Make sure that there is always sufficient clearance for the pedals.
Always install the floor mats securely and as prescribed.
Do not use loose floor mats and do not place floor mats on top of one
another.
- NOTE Battery discharging from using devices connected to the diagnostics connection
Using devices at the diagnostics connection drains the battery.Check the charge level of the battery.
If the charge level is low, charge the battery.
20 General notes
In the following cases, your vehicle may not be registered to you yet:
R you did not purchase your vehicle at an authorized specialist dealer.
R your vehicle has not yet been inspected at a Mercedes-Benz Service Center.
It is advisable to register your vehicle with a Mercedes-Benz Service Center.
Inform Mercedes-Benz as soon as possible about any change in address or
vehicle ownership.
You can do this at a Mercedes-Benz Service Center, for example.
The connection and use of another device on the diagnostics connection can
have the following effects: R Malfunctions in the vehicle system R Permanent
damage to vehicle components
Please refer to the warranty terms and conditions regarding this.
Qualified specialist workshop A qualified specialist workshop has the
necessary special skills, tools and qualifications to correctly carry out any
necessary work on your vehicle. This particularly applies to work relevant to
safety. Always have the following work on the vehicle carried out at a
qualified specialist workshop: R Safety-relevant works R Service and
maintenance work R Repair work R Modifications as well as installations and
con-
versions R Work on electronic components R Work on high-voltage components
Mercedes-Benz recommends that you use an Mercedes-Benz for this purpose.
Vehicle registration Mercedes-Benz may ask its service centers to carry out
technical inspections on certain vehicles. The quality or safety of the
vehicles is improved as a result of the inspection. Mercedes-Benz can only
inform you about vehicle checks if itMercedes-Benz has your registration data.
Correct use of the vehicle
If you remove warning stickers, you or others may fail to recognize the
dangers. Leave warning stickers in position.
Observe the following information in particular when operating the vehicle:
R Safety notes in these operating instructions R Technical data for the
vehicle R Traffic rules and regulations of the country in
which you are currently located R Laws pertaining to motor vehicles and safety
standards of the country in which you are currently located R Radio
regulations of the country in which you are currently located
Multi-purpose vehicle
& WARNING Risk of accident when the center of gravity is too high
The vehicle may start to skid and rollover in the event of sudden steering
maneuvers and/or when the vehicle’s speed is not adapted to the road
conditions. # Always adapt your speed and driving
style to the vehicle’s driving characteristics and to the prevailing road and
weather conditions.
General notes 21
USA
Canada Utility vehicles have a significantly higher rollover rate than other
types of vehicles. Unsafe operation of the vehicle can result in an accident
or rollover, as well as serious or even fatal injuries. In a rollover crash,
an unbelted person is significantly more likely to die than a person wearing a
seat belt. You and all vehicle occupants should always wear seat belts.
Notes for persons with electronic medical aids Despite meticulous development
of their vehicle systems, Mercedes-Benz AG cannot completely rule out the
interaction of vehicle systems with electronic medical aids, suchas cardiac
pacemakers. In addition, there are components built into the vehicle that,
regardless of the operating status of your vehicle, can generate magnetic
fields on a par with permanent magnets. These fields can be found, forexample,
in the area around the multimedia and sound system or also in the seating
area, depending on the vehicle equipment. It is therefore possible for the
following to occur in isolated cases, depending on the aids used: R medical
aids malfunctioning R adverse health effects
Observe the notes and warnings of the manufacturer of the medical aids; if in
doubt, contact the device manufacturer and/or your doctor. If there is
continuing uncertainty concerning the possibility of medical aids
malfunctioning,Mercedes-Benz AG recommends using only few electrical vehicle
systems and/or maintaining a distance from the components.
When charging the high-voltage battery, keep a distance of at least an arm’s
length between the medical aid and the following components:
R the power supply equipment This includes charging stations in the form of a
wallbox or a public charging point, forexample.
R vehicle components carrying live voltage This includes the charging cable
and the charging control box, forexample.
Have repairs and maintenance work in close proximity to the following
components carried out only by a qualified specialist workshop:
R vehicle components carrying live voltage R transmission aerials R multimedia
system and sound system
If you have any queries or suggestions, consult a qualified specialist
workshop.
Problems with your vehicle
If you experience a problem with your vehicle, particularly one that you
believe may affect vehicle safety, please contact a Mercedes-Benz to have the
problem diagnosed and rectified. If the problem is not resolved to your
satisfaction there, please contact a Mercedes-Benz again or write to one of
the following addresses. In the USA: Mercedes-Benz USA, LLC Customer
Assistance Center One Mercedes-Benz Drive Sandy Springs, GA 30328 In Canada:
Mercedes-Benz Canada, Inc. Customer Assistance Center 2680 Matheson Blvd E,
Suite 400 Mississauga, Ontario L4W 0A5
22 General notes
“Reporting safety defects”
For USA only: The following text is published as required of manufacturers
under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act of 1966″.
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mercedes-Benz Vans, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or Mercedes-Benz Vans, LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:
1-800-424-9153) ; go to
https://www.safercar.gov; or write to: Administrator, NHTSA, 400 Seventh
Street, SW., Washington, DC 20590, USA.
You can find more information on vehicle safety on https://www.safercar.gov
For Canada only: The following text is published as required of manufacturers
under subsection 18.4 (4) of the Motor Vehicle Safety Regulations.
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport Canada in
addition to notifying Mercedes-Benz Canada Inc.
If Transport Canada received similar complaints, it may open an investigation,
and if it finds that a safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However, Transport Canada cannot become
involved in individual problems between you, your dealer, or Mercedes-Benz
Canada Inc.
To contact Transport Canada, you may call the Defect Investigations and
Recalls Division toll-free in Canada at
1-800-333-0510 or
819-994-3328 in the Gatineau-Ottawa
area or internationally; may also go to the following websites for more
information:
R English: www.tc.gc.ca/recalls
R French: www.tc.gc.ca/rappels
Limited Warranty
- NOTE Damage to the vehicle arising from violation of these operating instructions.
Damage to the vehicle can arise from violation of these operating instructions.
Such damage is not covered by either the Limited Warranty or the new or used- vehicle warranty.Observe the instructions in these operating instructions on proper operation
of your vehicle as well as regarding possible vehicle damage.
QR codes for rescue card
The QR code stickers are affixed to the B-pillar on the driver’s and front passenger side. In the event of an accident, emergency services can use the QR code to quickly determine the corresponding rescue card for your vehicle. The current rescue card contains the most important information about your vehicle in a compact form, e.g. the routing of the electric lines.
Further information is available at: https://rk.mbqr.com/de/#rescue-sticker
Data storage
Data processing in the vehicle
Electronic control units Electronic control units are installed in your vehicle. Control units process data they receive from vehicle sensors, forexample, generate themselves or exchange between themselves. Some control units are required for the safe operation of your vehicle. For example, some assist you when driving, suchas driver assistance systems, while others enable functions serving comfort or infotainment.
The following provides you with general information regarding data processing in the vehicle. Additional information regarding which data in your vehicle is collected, saved and transmitted to third parties and for what purpose can be found in the information directly related to the functional characteristics in question in the respective Operator’s Manual. This information is available both online and digitally, depending on the vehicle’s equipment.
General notes 23
Personal data A unique vehicle identification number identifies every vehicle.
Depending on the country, this vehicle identification number can be used by,
forexample, governmental authorities to determine the owner’s identity. There
are other possibilities for using data collected from the vehicle to identify
the owner or driver, suchas the license plate number.
Therefore, data generated or processed by control units may be attributable to
a person or, under certain conditions, become attributable to a person.
Depending on which vehicle data are available, it may be possible to make
inferences about, forexample, your driving behaviour, location, route or use
patterns.
Legal requirements regarding the disclosure of data If legally required to do
so, manufacturers are legally obliged on a case-by-case basis to provide data
stored by the manufacturer to governmental entities, upon request and to the
extent required. Forexample, this may come into effect during the
investigation of a criminal offense.
Governmental entities are themselves authorised to read out data from the
vehicle in individual cases and within the applicable legal framework.
Following an accident, information that can help with an investigation can be
taken from the air bag control unit, forexample.
Operational data in the vehicle Data processed by control units for operation
of the vehicle.
This includes the following data, forexample:
R Vehicle status information suchas the speed, longitudinal acceleration,
lateral acceleration, number of wheel revolutions or the fastened seat belts
display
R Ambient conditions, suchas temperature, rain sensor or distance sensor
Generally, these are short-term data and will not be stored beyond the period
of operation, and is processed only within the vehicle itself. Control units,
forexample vehicle keys, often contain data memories. Their use permits the
temporary or permanent documentation of technical information regarding the
vehicle’s operating state, component loads, maintenance requirements and
technical events or malfunctions.
Depending on the technical equipment, the following data are stored:
R Operating status of system components, suchas fill levels, tire pressure or
battery status
R Malfunctions or defects in important system components, suchas lights or
brakes
R System reactions in special driving situations, suchas air bag deployment or
the intervention of stability control systems
R Information on events leading to vehicle damage
R State of charge for the high-voltage battery, estimated range
In certain cases, storing data that would have otherwise been temporary may be
required. This may be the case if the vehicle has detected a malfunction,
forexample.
If you use services suchas repair services and maintenance work, stored
operational data and the vehicle identification number can be read out and
used as required. They can be read out from the vehicle by service network
employees, suchas those working for workshops, manufacturers or third parties
(e.g. breakdown services). The same applies for warranty claims and quality
assurance measures.
In general, the readout is performed via the legally prescribed port for the
diagnostics connection in the vehicle. The operating data read out documents
the vehicle’s or individual components’ technical condition and help to
diagnose faults, ensure compliance with warranty obligations and bring about
improvements in quality. To that end, this data, and in particular information
pertaining to component loads, technical events, malfunctions and other faults
may be transmitted along with the vehicle identification number to the
manufacturer. Furthermore, the manufacturer is subject to product liability.
For this reason, the manufacturer also uses operational data from the vehicle,
forexample, for recalls. These data can also be used to examine the customer’s
warranty and legal guarantee claims.
Fault memories in the vehicle can be reset by a service outlet or at your
request as part of repair or maintenance work.
Functions serving comfort and infotainment You can store the vehicle’s
settings for comfort and customisations, and can change or reset them at any
time.
24 General notes
Depending on the vehicle equipment, this includes the following settings,
forexample:
R Seat and steering wheel positions
R Suspension tuning and climate control settings
R Customisation settings, suchas interior lighting
Depending on the selected equipment, you can import data into vehicle
infotainment functions yourself.
Depending on the vehicle equipment, this includes the following data,
forexample:
R Multimedia data, suchas music, films or photos for playback in an integrated
multimedia system
R address book data for use in connection with an integrated hands-free system
or an integrated navigation system
R entered navigation destinations
R data for the use of Internet services
These data for functions serving comfort and infotainment may be saved locally
in the vehicle or on a device connected to the vehicle, suchas a smartphone,
USB flash drive or MP3 player. Data that you have entered yourself can be
deleted at any time.
These data are transmitted only from the vehicle to third parties at your
request. This applies in particular when using online services from your own
selected settings.
Smartphone integration (e.g. Android Auto or Apple CarPlay®) If your vehicle
is equipped accordingly, you can connect your smartphone or another mobile end
device to the vehicle. You can then control them through the control elements
integrated into the vehicle. Images and audio from the smartphone can be
relayed through the multimedia system. Certain information is simultaneously
transferred to your smartphone. Depending on the type of integration,
thisincludes position data, day/night mode and other general vehicle statuses.
For more information, please consult the Operator’s Manual for the vehicle or
in the infotainment system.
This integration allows the use of selected smartphone apps, suchas navigation
or music player apps. There is no further interaction between the smartphone
and the vehicle; in particular effective access to vehicle data. The type of
additional data processing is determined by the provider of the app being
used. Permissible settings, if any, will
depend on the specific app and your smartphone’s operating system.
Online services
Wireless network connection If your vehicle has a wireless network connection,
data can be exchanged between your vehicle and other systems. The wireless
network connection is made possible by the vehicle’s own transmitter and
receiver or by a mobile end device that you have brought into the vehicle,
forexample, a smartphone. Online functions can be used via this wireless
network connection. This includes online services and applications/apps
provided to you by the manufacturer or by other providers.
Manufacturer’s own services Regarding the manufacturer’s online services, the
individual functions are described by the manufacturer in a suitable place,
forexample, in the Operator’s Manual or on the manufacturer’s website, where
the relevant data protection information is also given. Personal
identification data may be used to provide online services. Data is exchanged
via a secure connection, e.g. the manufacturer’s designated IT systems. Any
personal data which are collected, processed and used, other than for the
provision of services, is done so exclusively on the basis of legal
permission. This is the case, forexample, for a legally prescribed emergency
call system, a contractual agreement or when consent has been given.
You can have services and functions, some of which are subject to a fee,
activated or deactivated. This excludes legally prescribed functions and
services, suchas an emergency call system.
Services of third parties If you use online services from other providers
(third parties), these services are the responsibility of the provider in
question and subject to that provider’s data protection conditions and terms
of use. As a general rule, the manufacturer has no influence on the content
exchanged.
For this reason, when services are provided by third parties, please ask the
service provider in question for information about the type, extent and
purpose of the collection and use of personal data.
Onboard Logic Unit (OLU) The Onboard Logic Unit (OLU) is available to
commercial customers.
It contains control units, including antennas for connection via wireless
networks, that permit the
General notes 25
exchange of data between your vehicle and other systems. The control units can
be used in conjunction with service provided by a third party. Under
certaincircumstances, these services may alter the basic configuration of the
vehicle and could affect the performance of certain vehicle functions.
For further information about specific services, read the Operator’s Manual of
the third-party provider. For further information about the Onboard Logic
Unit, consult an authorized Mercedes-Benz Center.
If you, yourself, do not own and are not responsible for the vehicle, you may
notknow the current status of the Onboard Logic Unit. For further information
concerning the services which are currently active, including any data which
may be being processed as defined by the GDPR, please contact the person
responsible for the vehicle.
Data protection rights
Depending on the country, the equipment and functions of your vehicle, and the
services and service offerings used, you are entitled to different data
protection rights. Further information on data protection and your data
protection rights can either be found on the manufacturer’s website or you
will receive this information as part of the various services and service
offers. There, you will also find the contact information for the manufacturer
and its data protection officer.
At a workshop, for example, with the support of a specialist and possibly for
a fee, you can have data read out which is stored only locally in the vehicle.
Event Data Recorders
USA only:
This vehicle is equipped with an event data recorder (EDR). The main purpose
of an EDR is to record, in certain crash or near crash-like situations, such
as an air bag deployment or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed. The EDR is designed to record
data related to vehicle dynamics and safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as:
R How various systems in your vehicle were operating;
R Whether or not the driver and passenger safety belts were buckled/fastened;
R How far (if at all) the driver was depressing the accelerator and/or brake
pedal; and,
R How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in
which crashes and injuries occur. NOTE: EDR data are recorded by your vehicle
only if a non-trivial crash situation occurs; no data are recorded by the EDR
under normal driving conditions and no personal data (e.g., name, gender, age,
and crash location) are recorded. However, other parties, such as law
enforcement could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
Access to the vehicle and/or the EDR is needed to read data that is recorded
by an EDR, and special equipment is required. In addition to the vehicle
manufacturer, other parties that have the special equipment, such as law
enforcement, can read the information by accessing the vehicle or the EDR.
EDR data may be used in civil and criminal matters as a tool in accident
reconstruction, accident claims, and vehicle safety. Since the Crash Data
Retrieval CDR tool that is used to extract data from the EDR is commercially
available, Mercedes-Benz Vans, LLC (,,MBV”) expressly disclaims any and all
liability arising from the extraction of this information by unauthorized
Mercedes-Benz personnel.
MBV will not share EDR data with others without the consent of the vehicle
owners or, if the vehicle is leased, without the consent of the lessee.
Exceptions to this representation include responses to subpoenas by law
enforcement; by federal, state or local government; in connection with or
arising out of litigation involving MBV or its subsidiaries and affiliates;
or, as required by law.
Warning: The EDR is a component of the Restraint System Module. Tampering
with, altering, modifying or removing the EDR component may result in a
malfunction of the Restraint System Module and other systems.
State laws or regulations regarding EDRs that conflict with federal regulation
are pre-empted. This means that in the event of such conflict, the federal
regulation governs. As of February 2013, 13 states have enacted laws relating
to EDRs.
Copyright
Free and open source software
Information on licenses for free and open-source software used in your vehicle
can be found on the
26 General notes
data storage medium in your vehicle document wallet and with latest updates on
the following website: https://www.mercedes-benz.com/opensource
Registered trademarks
R Bluetooth® is a registered trademark of Bluetooth SIG Inc.
R DTSTM is a registered trademark of DTS, Inc. R Dolby® and MLPTM are
registered trademarks
of DOLBY Laboratories. R ESP® and PRE-SAFE® are registered trade-
marks of MercedesBenz Group AG. R HomeLink® is a registered trademark of Gen-
tex Corporation. R iPod® and iTunes® are registered trademarks
of Apple Inc. R Burmester® is a registered trademark of
Burmester Audiosysteme GmbH. R Microsoft® and Windows Media® are regis-
tered trademarks of Microsoft Corporation. R SiriusXM® is a registered
trademark of Sirius
XM Radio Inc. R HD RadioTM is a registered trademark of iBiq-
uity Digital Corporation. R Gracenote® is a registered trademark of
Gracenote, Inc. R ZAGAT Survey® and related brands are regis-
tered trademarks of Zagat Survey, LLC.
Occupant safety Brief overview of most important points 27
Brief overview of most important points
Basic information
Make sure that the following prerequisites in particular have been met, so
that the components of the restraint system are able to provide the intended
level of protection:
R Sit correctly (/ page 27).
R Fasten the seat belt correctly (/ page 28).
– Function of the ü seat belt warning lamp (/ page 29).
R The 6 restraint system warning lamp has not gone out after the self-test (/
page 29).
For clear understanding The chapter “Occupant safety” includes information on
equipment, functions and behaviors that contribute directly to safety of
vehicle occupants.
The information is structured as follows:
R The most important information in brief: in this chapter, you are provided
with an overview of the relationship between the restraint system and the
correct behavior of all vehicle occupants.
R Specific information: in further sections of the chapter “Occupant safety”,
you can find specific information on the equipment and functions of the
restraint system.
R Keyword directory: you can also find certain subjects in this Operator’s
Manual using the keyword directory.
Information on the following subjects, amongothers, is not provided in the
chapter “Occupant safety”:
R Children in the vehicle (/ page 35)
R Driving and driving safety systems (/ page 118)
R Stowage areas (/ page 164)
Defining generic terms clearly
In this Operator’s Manual, the following generic terms are used:
R Occupant safety: comprises the components and system functions which help to
minimize, as much as possible, the stresses on and consequences for vehicle
occupants during an accident.
R Restraint system: comprises those components which, along with the vehicle
structure, help prevent vehicle occupants from potentially
coming into contact with parts of the vehicle interior. The seat belts and air
bags, for example, are components of the restraint system.
R Child restraint system: you can find all information on this subject in the
chapter “Children in the vehicle” (/ page 35).
Be diligent For the components of the restraint system to provide the intended
level of protection, it is essential that you are seated correctly and that
the seat belt is correctly secured.
Bear in mind that negligence when adjusting your sitting position and
fastening the seat belt can have serious consequences. Be diligent and make
sure before starting every journey that all vehicle occupants are sitting
correctly and have fastened their seat belts properly.
Information on the correct seat position
The seat position must be correct in order for the components of the restraint
system to provide the intended level of protection.
The seat position influences both the protection provided by the seat belt and
the additional protection provided by the air bag.
A correct seat position in which the seat is nearly perfectly upright and a
correctly fastened seat belt reduce the risks posed by the air bag when it is
deployed.
& WARNING Risk of injury or death due to an incorrect seat position
If you deviate from the correct seat position, the air bag cannot provide its
intended protective function.
Each vehicle occupant must make sure of the following.
Put the seat in the correct position.
Fasten seat belts correctly. Pregnant women must take particular care to
ensure that the lap belt never lies across the abdomen.
Observe the following information.
In order for the restraint system to provide the intended level of protection,
observe the following information:
R Before starting your journey, adjust your seat correctly (/ page 56).
28 Occupant safety Brief overview of most important points
When doing so, make sure you are able to fasten your seat belt correctly. The
shoulder belt strap must be routed forward from the seat belt outlet over the
center of your shoulder.
R Keep your distance from the air bags, especially the front air bags. Set the
driver’s seat and co-driver seat as far back as possible while making sure the
seat belt is fastened correctly.
R Make sure there are no people, animals or objects between the vehicle
occupants and an air bag.
R If you are the driver, observe the following information on the correct
position of the driver’s seat (/ page 56).
Hold the steering wheel only by the steering wheel rim. This allows the
driver’s air bag to fully deploy.
R Assume a nearly upright sitting posture, with your buttocks positioned as
far back as possible in the gap between the seat cushion and the seat
backrest.
Your back must lie as flatly and as firmly as possible against the seat
backrest.
R While driving, do not lean forward and do not lean against the door or side
window. You may otherwise be in the deployment area of the air bags.
R Sit with their feet resting on the floor, if possible. Your thighs are
slightly supported by the seat cushion.
Do not put your feet on the cockpit, for example. Your feet may otherwise be
in the deployment area of the air bag.
R Fasten the seat belt correctly.
Notes on wearing the seat belt correctly
Always fasten your seat belt correctly before starting a journey. Only a seat
belt that is worn correctly can provide the intended level of protection.
& WARNING Risk of injury or death due to incorrectly fastened seat belt
If the seat belt is not worn correctly, it cannot perform its intended
protective function.
In addition, an incorrectly fastened seat belt can also cause injuries, for
example, in the event of an accident or when braking or changing direction
suddenly.
Always ensure that all vehicle occupants have their seat belts fastened
correctly and are sitting properly.
& WARNING Risk of injury or death when additional restraint systems are not
used for persons with a smaller stature
Persons under 5 ft (1.50 m ) tall cannot wear the seat belt correctly without
a suitable additional restraint system.
Always secure persons under 5 ft (1.50 m) tall in a suitable restraint
system.
Each vehicle occupant must observe the following notes in particular:
R The seat belt must not be twisted.
R The shoulder belt strap must be routed forward from the seat belt outlet
over the center of your shoulder.
R The shoulder belt strap should neither touch your neck nor be routed under
your arm or behind your back.
R The lap belt must be routed as low down across the hips as possible.
In addition, push the lap belt down as far as possible across your hips and
pull tight with the shoulder belt strap. Never route the lap belt across your
abdomen.
Pregnant women must also take particular care with this.
R After being tightened, the shoulder belt strap and lap belt must fit snugly
against the body.
R Avoid wearing bulky clothing, e.g. a winter coat.
R Never route the seat belt across sharp, pointed, abrasive or fragile
objects.
R Only one person should use each seat belt at any one time.
R Never secure objects with a seat belt if the seat belt is being used by one
of the vehicle’s occupants.
Also ensure that no objects, e.g. a cushion, are ever placed between a person
and the seat.
Fastening and adjusting seat belts
If the seat belt is pulled quickly or sharply, the seat belt retractor locks.
The seat belt strap cannot be pulled out any further.
Occupant safety Brief overview of most important points 29
Always engage the seat belt tongue 1 of the seat belt into the seat belt
buckle 2 of the corresponding seat.
To adjust the seat belt height: press button 3 on the seat belt outlet and
slide the seat belt outlet to the desired position.
To engage the seat belt outlet: release button 3 and ensure that the seat
belt outlet engages.
- NOTE Deployment of components of the restraint system when the front passenger seat is unoccupied and a seat belt is buckled
When the front passenger seat is unoccupied and the seat belt tongue of the seat belt is engaged in the seat belt buckle, components of the restraint system may deploy unnecessarily on the front passenger side, e.g. the Emergency Tensioning Device.Only buckle the seat belts as intended.
% Observe the information on the special seat belt retractor of the seat belt (/ page 37).
Function of the restraint system warning lamp
When the vehicle is switched on, a self-test is performed, during which the restraint system warning lamp 6 lights up. It goes out no later than a few seconds after the vehicle is started. The components of the restraint system are then functional.
A malfunction has occurred in the restraint system in the following cases: R
The restraint system warning lamp 6 does
not light up or lights up continuously when the vehicle is switched on. R The
restraint system warning lamp 6 lights up continuously or repeatedly during a
journey.
If components of the restraint system have been deployed, the restraint system
warning lamp 6 lights up continuously.
& WARNING Risk of injury due to malfunctions in the restraint system
Components in the restraint system may be activated unintentionally or not
deploy as planned in an accident. # Have the restraint system checked and
repaired immediately at a qualified specialist workshop.
If the restraint system is malfunctioning, the automatic high-voltage
emergency shutoff may not function.
& DANGER Risk of fatal injuries due to malfunctions of the automatic high-
voltage emergency shutoff
In the event of an accident, the high-voltage on-board electrical system may
not be deactivated as intended. You may be electrocuted if you touch the
damaged component parts of the high-voltage onboard electrical system. # Have
the automatic high-voltage emer-
gency shutoff checked and repaired immediately at a qualified specialist
workshop. # After an accident, switch off the vehicle immediately.
Mercedes-Benz recommends that you have the vehicle towed to a qualified
specialist workshop.
Function of the seat belt warning lamp
The ü seat belt warning lamp in the instrument cluster display reminds you
that all vehicle occupants must fasten their seat belts correctly. The ü seat
belt warning lamp lights up for six seconds each time the vehicle is switched
on. A warning tone may also sound.
30 Occupant safety Information on the automatic functions of the restraint system
After the vehicle is started, the seat belt warning goes out as soon as the
driver’s and the front passenger’s seat belts are fastened. While driving, the
seat belt warning lights up in the following cases: R if the vehicle’s speed
is higher than 15 mph
(25 km/h) and the driver’s or front passenger’s seat belt is not fastened R if
the driver or front passenger unfastens their seat belt during the journey
Information on the child restraint system
When installing a child restraint system, observe the notes in “Children in
the vehicle” (/ page 35).
Notes on the child restraint system on the front passenger seat
& WARNING Risk of injury or fatal injuries if the front passenger air bag is
enabled
If the front passenger air bag is enabled, a child on the front passenger seat
may be struck by the front passenger air bag in the event of an accident. #
NEVER use a rearward-facing child
restraint system on a seat with an ENABLED FRONT AIR BAG. This can result in
the DEATH of or SERIOUS INJURY to the CHILD.
Also pay particular attention to the notes on rearward-facing or forward-
facing child restraint systems on the front passenger seat (/ page 37).
Information on the automatic functions of the restraint system
Overview of the automatic measures after an accident
Depending on the type and severity of the accident, and depending on the
vehicle’s equipment, the following measures can be implemented, for example: R
automatic braking (post-collision brake) R activating the hazard warning
lights R triggering an automatic emergency call
(/ page 179) R switching off the drive system and high-voltage
on-board electrical system
R unlocking the vehicle doors R lowering the front side windows R switching on
the interior lighting
Function of the post-collision brake after an accident
Function of the post-collision brake Depending on the accident situation, the
post-collision brake can minimize the severity of a further collision or even
avoid it. If an accident has been detected, the post-collision brake can
implement automatic braking. When the vehicle has come to a standstill, the
electric parking brake is automatically applied. The driver can cancel
automatic braking by taking the following actions: R braking more strongly
than automatic braking R fully depressing the accelerator pedal with
force
Purpose and function of the restraint system
Overview of deployment situations (restraint system)
Make sure that the following prerequisites in particular have been met, so
that the components of the restraint system are able to provide the intended
level of protection: R Sit correctly (/ page 27). R Fasten the seat belt
correctly (/ page 28).
– Function of the seat belt warning lamp (/ page 29) .
R The 6 restraint system warning lamp is not on after the self-test (/ page
29).
Depending on the detected deployment situation, the components of the
restraint system can be activated or deployed independently of one another: R
Emergency Tensioning Device: frontal impact,
rear impact, side impact, overturning, rollover R Driver’s air bag, front
passenger air bag: frontal
impact R Side air bag: side impact R Window air bag: side impact, overturning,
roll-
over, frontal impact
The installation location of an air bag is identified by the symbol AIRBAG (/
page 34).
Occupant safety Purpose and function of the restraint system 31
Observe the information on the function of the restraint system (/ page 31).
Information on how the restraint system works
How the restraint system functions depends on the severity of the impact
detected and the apparent type of accident.
For more information about types of accidents, see “Overview of deployment
situations” (/ page 30).
The activation thresholds for the components of the restraint system are
determined based on the evaluation of the sensor values measured at various
points in the vehicle. This process is pre-emptive in nature. The
triggering/deployment of the components of the restraint system must take
place in good time at the start of the collision.
Factors that can be seen and measured only after a collision has occurred do
not play a decisive role in the deployment of an air bag, nor do they provide
an indication of air bag deployment.
The vehicle may be deformed significantly without an air bag being deployed.
This is the case if only parts that are relatively easily deformed are
affected and the rate of vehicle deceleration is not high. Conversely, an air
bag may be deployed even though the vehicle suffers only minor deformation. If
very rigid vehicle parts, such as longitudinal members, are hit, the vehicle
deceleration may be high enough for this to happen.
Depending on the apparent type of accident and the detected deployment
situation, Emergency Tensioning Devices and/or air bags supplement the
protection offered by a correctly worn seat belt.
Vehicles with a front passenger bench seat: the Emergency Tensioning Device on
the front passenger seat is triggered whether or not the seat belt tongue is
engaged in the seat belt buckle.
When enabled, an air bag can provide additional protection for the respective
vehicle occupant.
Possible protection per air bag:
R Driver’s air bag, front passenger air bag: head and ribcage
R Window curtain air bag: head
R Side impact air bag: ribcage and pelvis
However, no system available today can completely eliminate injuries and
fatalities in every accident situation. In particular, the seat belt and air
bag generally do not protect against objects penetrat-
ing the vehicle from the outside. It is also not possible to completely rule
out the risk of injury caused by the air bag deploying.
Mercedes-Benz recommends that you have the vehicle towed to a qualified
specialist workshop after an accident. Take this into account, particularly if
a Emergency Tensioning Device is triggered or an air bag deployed.
If the Emergency Tensioning Devices are triggered or an air bag is deployed,
you will hear a bang, and a small amount of powder may also be released:
R The bang will not generally affect your hearing.
R In general, the powder released is not hazardous to health but may cause
short-term breathing difficulties to persons suffering from asthma or other
pulmonary conditions.
Provided it is safe to do so, leave the vehicle immediately or open the window
in order to prevent breathing difficulties.
Air bags and pyrotechnic Emergency Tensioning Devices contain perchlorate
material, which may require special handling or environmental protection
measures. National guidelines regarding waste disposal must be observed. In
California see https://dtsc.ca.gov/. You can use the search function to find
information on perchlorate, for example.
Information on the limited protection provided by the restraint system
Risk due to incorrect behavior by vehicle occupants
Every vehicle occupant must make sure of the following in particular:
R They observe the information on the correct seat position (/ page 27).
R There are no heavy, sharp-edged or fragile objects in the pockets of their
clothing. Store such objects in a suitable place.
& WARNING Risk of injury or death due to an incorrect seat position
The seat belt does not offer the intended level of protection if you have not
moved the seat backrest to an almost vertical position.
In particular, you could slip beneath the seatbelt and become injured.
Adjust the seat properly before beginning your journey.
32 Occupant safety Purpose and function of the restraint system
Always ensure that the seat backrest is in an almost vertical position and
that the shoulder belt is routed across the center of your shoulder.
Risk due to objects in the vehicle interior
Every vehicle occupant must make sure of the following in particular:
R They observe the information on the correct seat position (/ page 27).
R There are no objects between the seat, door and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers, hanging on the grab handles or
coat hooks.
R There are no heavy, sharp-edged or fragile objects in the pockets of your
clothing. Store such objects in a suitable place.
& WARNING Risk of injury or death due to blocked seat belt buckle or seat belt
anchorage
Objects next to the front seat that block the seat belt buckle or the moving
seat belt anchorage on the front seat impair the function of the Emergency
Tensioning Devices.
Before starting the journey, make sure that there are no objects around the
seat belt buckle or between the front seat and door.
& WARNING Risk of injury from objects in the deployment area of an airbag
Objects in the deployment area of an airbag can hinder or prevent the correct
deployment of the airbag.
The airbag may then deploy in an uncontrolled manner and may even cause
additional injuries to the vehicle occupants by deploying. This may be the
case in particular if the airbag is integrated into the seat.
Always stow and secure objects correctly.
Before commencing your journey, make sure that no objects are stowed in the
deployment area of an airbag.
The installation location of an air bag is identified by the AIRBAG symbol (/
page 34).
Risk due to installation of accessories Do not attach accessories such as
mobile navigation devices, mobile phones or cup holders within the deployment
area of an air bag, e.g. on the cockpit, on the door, on the side window or on
the side trim.
In addition, no connecting cables, tensioning straps or retaining straps may
be routed or attached to the vehicle within the deployment area of an air bag.
Always comply with the accessory manufacturer’s installation instructions and,
in particular, the notes on suitable places for installation.
& WARNING Risk of injury or death due to unsuitable protective covers
Unsuitable protective covers mean that air bags can no longer protect vehicle
occupants as they are designed to do.
Use only protective covers approved by Mercedes-Benz for the seat in
question.
Risk due to pets in the vehicle interior
& WARNING Risk of accident and injury due to animals left unsecured or
unattended in the vehicle
If you leave animals in the vehicle unattended or unsecured, they could
possibly press buttons or switches.
An animal may:
R Activate vehicle equipment and become trapped, for example
R Switch systems on or off and endanger other road users
Unsecured animals may be thrown around in the vehicle in the event of an
accident or sudden steering and braking maneuvers and injure vehicle occupants
in the process.
Never leave animals in the vehicle unattended.
Always correctly secure animals while driving, e.g. using a suitable animal
carrier.
Occupant safety Purpose and function of the restraint system 33
Risk due to modification, damage or wear to the components of the restraint
system
& WARNING Risk of injury or death due to modifications to the restraint system
Vehicle occupants may no longer be protected as intended if alterations are
made to the restraint system.
Never alter the parts of the restraint system.
Never tamper with the wiring or any electronic component parts or their
software.
If it is necessary to adjust the vehicle to accommodate a person with physical
disabilities, contact an authorized Mercedes-Benz Center for details.
USA only: for further information contact our Customer Assistance Center at
1-800-FOR-MERCedes (18003676372).
& WARNING Risk of injury or death due to damaged or modified seat belts
Seat belts cannot provide protection in the following situations:
R The seat belt is damaged, has been modified, is extremely dirty, bleached or
dyed
R The seat belt buckle is damaged or extremely dirty
R Modifications have been made to the Emergency Tensioning Device, seat belt
anchorage or seat belt retractor
Seat belts may sustain non-visible damage in an accident, e.g. due to glass
splinters.
Modified or damaged seat belts could tear or fail in the event of an accident,
for example.
Modified Emergency Tensioning Devices could accidentally trigger or fail to
function as intended.
Never modify the seat belt system, for example the seat belt, seat belt
buckle, Emergency Tensioning Device, seat belt anchorage and seat belt retractor.
Make sure that the seat belts are undamaged, not worn and clean.
Always have the seat belts checked immediately after an accident at a
qualified specialist workshop.
Only use seat belts which have been approved for your vehicle by Mercedes-
Benz.
& WARNING Risk of injury due to modifications to the cover of an airbag
If you change the cover of an airbag or attach objects, e.g. even stickers, to
it, the airbag may no longer function as intended. # Never modify the cover of
an airbag. # Do not attach any objects to the cover.
The installation location of an air bag is identified by the air bag symbol (/
page 34).
& WARNING Risk of injury due to malfunctioning sensors in the door
The function of the airbags can be impaired due to modifications or incorrect
work performed on the doors or door trim, or if the doors are damaged. # Never
modify the doors or parts of the
doors. # Always have work on the doors or door
trim carried out at a qualified specialist workshop.
Risk due to components of the restraint system that have already been deployed
Mercedes-Benz recommends that you have the vehicle towed to a qualified
specialist workshop after an accident.
& WARNING Risk of burns from hot air bag components
The air bag parts are hot after an air bag has been deployed. # Do not touch
the air bag parts. # Have a deployed air bag replaced at a
qualified specialist workshop as soon as possible.
& WARNING Risk of injury due to deployed airbag
A deployed airbag no longer offers any protection. # Have the vehicle towed to
a qualified
specialist workshop in order to have the deployed airbag replaced.
Have deployed air bags replaced immediately.
34 Occupant safety
& WARNING Risk of injury or death from deployed pyrotechnic Emergency
Tensioning Devices
Pyrotechnic Emergency Tensioning Devices that have been deployed are no longer
operational and are unable to perform their intended protective function. #
Therefore, have deployed pyrotechnic
Emergency Tensioning Devices immediately replaced at a qualified specialist
workshop.
Seat belts Unfastening the seat belts # Press the release button on the seat
belt
buckle and guide the seat belt back with the seat belt tongue.
- NOTE Damage caused by trapping the seat belt
If an unused seat belt is not fully retracted, it may become trapped in the door or in the seat mechanism. # Always ensure that an unused seat belt is
fully retracted.
Airbags Overview of air bags
1 Driver’s air bag 2 Window curtain air bag 3 Co-driver air bag 4 Side impact air bag The installation location of an air bag is identified by the AIRBAG symbol. Observe the information in “Overview of deployment situations” (/ page 30).
Children in the vehicle Brief overview of most important points 35
Brief overview of most important points
Carrying children safely in the vehicle
Always observe the following when carrying children: R Never leave children
unattended in the vehicle
(/ page 35). R Secure children of less than 5 ft (1.50 m) in
height or under 12 years of age properly in the appropriate seat with a
suitable and approved child restraint system and secure infants in a rear-
facing child restraint system. R Observe the child restraint system
manufacturer’s installation instructions.
Front passenger seat
Attachment system: 7 Seat belt on vehicle seat (/ page 38)
Important safety notes
Basic information
Be diligent Bear in mind that negligence when securing a child in the child
restraint system can have serious consequences. Always be diligent and secure
a child carefully before each journey. Infants and children must never travel
sitting on the lap of a vehicle occupant. To improve protection for children
under 12 years of age or less than 5 ft (1.50 m) in height, Mercedes-Benz
recommends that you make sure you observe the following information: R Always
secure the child in a child restraint sys-
tem suitable for this Mercedes-Benz vehicle. R The child restraint system must
be appropriate
to the age, weight and size of the child. R The vehicle seat must be suitable
for the child
restraint system to be installed:
The generic term child restraint system
The generic term child restraint system is used in this Operator’s Manual. A
child restraint system can be e.g.: R an infant carrier R a rear-facing child
seat
R a front-facing child seat R a child booster seat Mercedes-Benz recom-
mends using a child booster seat with a seat backrest and seat belt guide
Observe laws and regulations Always observe the legal requirements when using
a child restraint system in the vehicle.
Securing systems for child restraint systems in the vehicle
Only use the following securing systems for child restraint systems:
R the seat belt system of the vehicle
A booster seat may be necessary to achieve proper seat belt positioning for
children over 40 lbs (18 kg) in weight or until they reach a height where a
three-point seat belt can be installed properly without a booster seat.
Mercedes-Benz recommends a child booster seat with a backrest and seat belt
guides.
Observe standards for child restraint systems
All child restraint systems must meet the following standards:
R U.S. Federal Motor Vehicle Safety Standards 213
R Canadian Motor Vehicle Safety Standards 213
Confirmation that the child restraint system complies with the standards can
be found on an information label on the child restraint system. This
confirmation can also be found in the installation instructions that are
included with the child restraint system.
Important warning notices
Always secure a child restraint system correctly
& WARNING Risk of injury or death due to incorrect installation of the child
restraint system
The child can then not be protected or restrained as intended. # Be sure to
comply with the manufactur-
er’s installation instructions for the child restraint system and its correct
use. # Make sure that the entire base of the child restraint system always
rests on the sitting surface of the seat.
36 Children in the vehicle Important safety notes
Never place objects (e.g. cushions) under or behind the child restraint
system.
Use child restraint systems only with the original cover designed for them.
Always replace damaged covers with genuine covers.
R Always observe the vehicle-specific information.
– Securing a child restraint system with the seat belt (/ page 38).
R Observe the warning labels in the vehicle interior and on the child
restraint system.
& WARNING Risk of injury or death due to unsecured child restraint systems in
the vehicle
If the child restraint system is incorrectly mounted or unsecured, it may come
loose.
The child can then not be protected or restrained as intended.
Unused child restraint systems could be flung around and hit vehicle
occupants.
Always comply with the manufacturer’s installation instructions for the
child restraint system and its correct use.
Always fit child restraint systems correctly, even if they are transported
in the vehicle unused.
Do not modify the child restraint system
& WARNING Risk of injury due to modifications to the child restraint system
The child restraint system can no longer function properly. This poses an
increased risk of injury.
Never modify a child restraint system.
Only affix accessories which have been specially approved for this child
restraint system by the child restraint system’s manufacturer.
Only use child restraint systems which are in proper working condition
& WARNING Risk of injury or death caused by the use of damaged child restraint
systems
Child restraint systems or their retaining systems that have been subjected to
stress in an accident may not be able to perform their intended protective
function.
It may be the case that the child cannot be properly restrained.
Always immediately replace child restraint systems that have been damaged or
involved in an accident.
Have the securing systems for the child restraint systems checked at a
qualified specialist workshop before installing a child restraint system
again.
Avoid direct sunlight
& WARNING Risk of burns when the child seat is exposed to direct sunlight
If the child restraint system is exposed to direct sunlight or heat, parts
could heat up excessively.
Children could suffer burns from these parts, particularly the metallic parts
of the child restraint system.
Always make sure that the child restraint system is not exposed to direct
sunlight.
Cover the child restraint system with a blanket, for example.
If the child restraint system has been exposed to direct sunlight, allow it
to cool before securing a child into it.
Never leave children unattended in the vehicle.
Observe when stopping or parking
& WARNING Risk of fatal injury due to exposure to extreme heat or cold in the
vehicle
If persons, particularly children, are subjected to prolonged exposure to
intense heat or cold, there is a risk of severe injury or even death.
Never leave persons, particularly children, unattended in the vehicle.
Children in the vehicle 37
& WARNING Risk of accident and injury due to children left unattended in the
vehicle
If you leave children unattended in the vehicle, they could, in particular: R
open doors, thereby endangering other
persons or road users. R get out and be struck by oncoming traffic. R operate
vehicle equipment and become
trapped, for example.
In addition, the children could also set the vehicle in motion by, for
example: R releasing the parking brake. R changing the gearbox position. R
starting the vehicle.
Never leave children unattended in the vehicle.
When leaving the vehicle, always take the key with you and lock the vehicle.
Keep the key out of reach of children.
Notes on rearward-facing child restraint systems on the front passenger seat
The front passenger air bag cannot be deactivated. Never install a rearward-
facing child restraint system on the front passenger seat. Observe the
manufacturer’s installation and operating instructions for the child restraint
system.
Securing the child restraint system
Adjusting the seat correctly
7 Depending on the vehicle equipment, always observe the following when
installing a beltsecured child restraint system on the front passenger seat: #
When using a front-facing child restraint sys-
tem with integrated child seat belt: remove the head restraint from the
respective seat, if possible. After the child restraint system has been
removed, immediately replace the head restraint and adjust correctly. # The
backrest of the front-facing child restraint system must, as far as possible,
be resting against the seat backrest of the front passenger seat.
Do not wedge the child restraint system between the roof and the seat
surface and/or install it facing the wrong direction.
Adjust the vehicle head restraints so that the child restraint system is not
put under strain by the head restraint.
Never place objects (e.g. cushions) under or behind the child restraint
system.
Set the front passenger seat as far back as possible and move the seat into
the highest position possible. Always make sure that the shoulder belt strap is correctly routed from the seat belt outlet of the vehicle to the shoulder belt guide on the child restraint system. The shoulder belt strap must be routed forwards from the seat belt outlet and, where possible, downwards to the child restraint system.
Fully retract the seat cushion length adjustment.
Set the seat cushion inclination in such a way that the front edge of the
seat cushion is in the highest position and the rear edge of the seat cushion is in the lowest position.
Set the seat backrest to the most vertical position possible.
Activating or deactivating the special seat belt retractor
& WARNING Risk of injury or death if a seat belt is unfastened while the
vehicle is in motion
If the seat belt is released while the vehicle is in motion, the special seat
belt retractor is deactivated and the child restraint system is no longer
correctly secured. The seat belt is drawn in slightly by the inertia reel and
cannot be immediately closed again.
Stop the vehicle immediately in accordance with the traffic conditions.
Activate the special seat belt retractor again and correctly secure the
child restraint system.
When activated, the special seat belt retractor ensures that the seat belts of
the front passenger seat do not slacken once the child restraint system is
secured.
38 Children in the vehicle
The seat belts on the following seats are equipped with a special seat belt
retractor:
R Front passenger seat
Installing a child restraint system
When installing a child restraint system, always observe the manufacturer’s
installation and operating instructions for the child restraint system used, as well as the notes in this Operator’s Manual.
Pull the seat belt smoothly from the seat belt outlet.
Engage the seat belt tongue in the seat belt buckle.
Activating the special seat belt retractor
Extend the seat belt fully and then allow the inertia reel to retract the
belt. When the special seat belt retractor is activated, you should hear a ratcheting sound.
Push the child restraint system down until the seat belt is tight.
Deactivating the special seat belt retractor
Press the release button of the seat belt buckle.
Hold the seat belt tongue and guide it back to the seat belt outlet.
If necessary, adjust the seat belt outlet and the front passenger seat as
appropriate.
Securing the child restraint system with the seat belt
The seat belts on the following seats are equipped with a child seat safety
feature:
R Front passenger seat
When enabled, the child seat safety feature ensures that the seat belts of the
front passenger seat do not slacken once the child restraint system is
secured.
Install the child restraint system. The entire base of the child restraint
system must always rest on the sitting surface of the seat.
Always make sure that the shoulder belt strap is correctly routed from the
seat belt outlet of the vehicle to the shoulder belt guide on the child restraint system. The shoulder belt strap must be routed forwards from the seat belt outlet and, where possible, downwards to the child restraint system.
Opening and closing 39
SmartKey
Notes on radio connections of the key
& DANGER Risk of fatal injury to persons with medical devices due to
electromagnetic radiation when using the start/stop button
Persons with medical devices, e.g. pacemakers or defibrillators: There is a
radio connection between the key and the vehicle. The function of a medical
device can be impaired. # Before operating the vehicle, consult
your doctor or the manufacturer of the medical device about any possible
effects from such systems.
Detection range of the KEYLESS-START function antenna
In addition, the children could also set the vehicle in motion, for example by: R releasing the parking brake. R changing gear. R starting the vehicle.
Never leave children unattended in the vehicle.
When leaving the vehicle, always take the SmartKey with you and lock the
vehicle.
Keep the SmartKey out of the reach of children.
- NOTE Damage to the SmartKey caused by magnetic fields
Keep the SmartKey away from strong magnetic fields.
1 Position of the key holder when the detection range of the antenna is
reduced
Overview of SmartKey functions
& WARNING Risk of accident and injury if children are left unattended in the
vehicle
If children are left unattended in the vehicle, they could in particular: R
open doors, thereby endangering other
persons or road users. R get out and be struck by oncoming traffic. R operate
vehicle equipment and become
trapped, for example.
1 To lock 2 Battery indicator light 3 To unlock 4 To unlock the cargo
compartment (sliding
doors and rear-end doors)/to unlock and open/close the electric sliding doors
5 Emergency key
The SmartKey’s factory setting enables you to centrally lock and unlock the
following components:
R The driver’s and front passenger door
R The sliding doors
R The rear-end doors
% If you do not open the vehicle within approximately 40 seconds of unlocking
it, the vehicle will lock again and anti-theft protection will be armed again.
40 Opening and closing
Do not keep the SmartKey together with electronic devices or metallic objects.
This can affect the SmartKey’s functionality. % If the indicator lamp does not
light up when
you press the % or & button, the battery is discharged. Replace the SmartKey
battery (/ page 40).
Activating/deactivating the acoustic locking verification signal
Multimedia system: 4 © 5 Settings 5 Vehicle 5 Open/Close # Switch the Acoustic
Lock on or off.
% The SmartKey function will automatically be activated when the vehicle is
started with the SmartKey in the gearshift console slot (/ page 97).
Removing and inserting the mechanical key
Removing
Changing the unlocking settings
The key has the following adjustable unlocking functions:
R unlock the vehicle centrally
R unlock the driver’s door (vehicles without partition or with cab)
R unlock the driver’s door and front passenger door (vehicles with partition)
To switch between settings: press and hold the % and & buttons at the same
time for approximately six seconds until the indicator lamp flashes twice.
To unlock the vehicle centrally when the unlocking function is selected for
the driver’s door or the driver’s and front passenger door: press the % button
a second time.
Reducing the energy consumption of the SmartKey
Deactivating SmartKey function If you do not use the vehicle or a SmartKey for
an extended period of time, you can also deactivate the function of the
SmartKey to reduce its energy consumption.
Press and hold the & button on the SmartKey.
With the & button held down, immediately press the % button on the SmartKey
twice in quick succession. The SmartKey’s indicator light will light up once
briefly and once for a long time.
Deactivating SmartKey function
Press any button on the SmartKey.
Press release button 2. Emergency key 1 is pushed slightly out.
Pull mechanical key 1 out completely.
Inserting # Press release button 2. # Slide the mechanical key 1 in completely
until it engages.
Replacing the key battery
& DANGER Risk of fatal injury due to swallowing batteries
Batteries contain toxic and corrosive substances. If batteries are swallowed
or otherwise enter the body, severe internal burns can occur within two hours.
There is a risk of fatal injury! # Keep the batteries out of the reach of
children. # If the lid and/or the battery compart-
ment do not close securely, stop using the key and keep it away from children.
If batteries are swallowed or otherwise enter the body, seek immediate
medical attention.
Opening and closing 41
+ ENVIRONMENTAL NOTE Environmental
damage due to improper disposal of batteries
Batteries contain pollutants. It is illegal to dispose of them with the
household rubbish.
Dispose of batteries in an environmentally responsible manner. Take discharged
batteries to a qualified specialist workshop or to a collection point for used
batteries.
Requirements: R One CR 2032 3 V cell battery
Mercedes-Benz recommends that you have the battery replaced by a qualified
specialist workshop. # Removing the emergency key (/ page 40).
Rectifying problems with the key
You can no longer lock or unlock the vehicle Possible causes: R The key
battery is weak or discharged. R There is interference from a powerful radio
sig-
nal source. R The key is faulty.
Check the battery with the indicator lamp and replace if necessary (/ page
40).
Use the mechanical key to unlock and lock the vehicle (/ page 40).
Have the key checked at a qualified specialist workshop.
You have lost a key # Have the key deactivated at a qualified special-
ist workshop. # If necessary, have the mechanical locks
replaced.
Doors Unlocking and opening the door from inside
Example image
Press release button 2 down fully and slide cover 1 forward.
Remove battery compartment 3 and remove the discharged battery.
Insert the new battery into battery compartment 3. Observe the positive pole
marking in the battery compartment and on the battery.
Insert battery compartment 3.
Replace cover 1 so that it engages.
Slide the emergency key in completely until it engages (/ page 40).
To unlock and open the front door: pull door handle 2. Safety pin 1 pops up
when the door is unlocked.
42 Opening and closing
The % symbol indicates that the rear door is unlocked.
To unlock and open the rear door: pull opening lever 1 and open the rear
door. When the door unlocks, latch 2 moves forward.
The % symbol is visible.
To close: pull the rear door closed by the door handle.
To lock: slide latch 2 back. The & symbol is visible.
Keep the SmartKey out of the reach of children.
& WARNING Risk of fatal injury due to exposure to extreme heat or cold in the
vehicle
If persons, particularly children, are subjected to prolonged exposure to
intense heat or cold, there is a risk of severe injury or even death. # Never
leave persons, particularly chil-
dren, unattended in the vehicle.
You can use the central locking buttons to centrally lock and unlock the
entire vehicle from the inside. The central locking buttons are located in the
driver’s and front passenger door.
Centrally locking and unlocking the door from the inside
& WARNING Risk of accident and injury if children are left unattended in the
vehicle
If children are left unattended in the vehicle, they could in particular: R
open doors, thereby endangering other
persons or road users. R get out and be struck by oncoming traffic. R operate
vehicle equipment and become
trapped, for example.
In addition, the children could also set the vehicle in motion, for example
by: R releasing the parking brake. R changing gear. R starting the vehicle.
Never leave children unattended in the vehicle.
When leaving the vehicle, always take the SmartKey with you and lock the
vehicle.
Central locking buttons (vehicles with electrically adjustable front seats)
Central locking buttons (vehicles with manually adjustable front seats)
Opening and closing 43
To unlock: with the doors closed, press button 1.
To lock: with the doors closed, press button 2.
Activating/deactivating the automatic locking mechanism
Requirements: R The power supply or the vehicle has been
switched on. R The doors are closed.
When the automatic locking mechanism is activated and the vehicle is traveling
at a speed above 9 mph (15 km/h), the vehicle is locked automatically.
If the vehicle is being tow-started, push-started or tested on a roller
dynamometer, there is a risk of being locked out when the function is
activated. # To activate: press and hold button 2 until you
hear a tone. # To deactivate: press and hold button 1 until
you hear a tone.
Activating or deactivating the automatic locking function via the multimedia
system
Multimedia system: 4 © 5 Settings 5 Vehicle 5 Open/Close % The vehicle is
locked automatically when the
vehicle is switched on and the wheels are turning faster than walking pace. #
Activate or deactivate Automatic Door Lock.
In the following situations there is a risk of being locked out when the
function is activated: R The vehicle is being towed or pushed. R If the
vehicle is being tested on a roller dyna-
mometer.
Central locking buttons (vehicles with electrically adjustable front seats)
Automatic locking after closing the last door
& WARNING Risk of fatal injury due to exposure to extreme heat or cold in the
vehicle
If persons, particularly children, are subjected to prolonged exposure to
intense heat or cold, there is a risk of severe injury or even death. # Never
leave persons, particularly chil-
dren, unattended in the vehicle.
& WARNING Risk of accident and injury if children are left unattended in the
vehicle
If children are left unattended in the vehicle, they could in particular: R
open doors, thereby endangering other
persons or road users. R get out and be struck by oncoming traffic. R operate
vehicle equipment and become
trapped, for example.
Central locking buttons (vehicles with manually adjustable front seats)
44 Opening and closing
In addition, the children could also set the vehicle in motion, for example
by:
R releasing the parking brake.
R changing gear.
R starting the vehicle.
Never leave children unattended in the vehicle.
When leaving the vehicle, always take the SmartKey with you and lock the
vehicle.
Keep the SmartKey out of the reach of children.
& WARNING Accident and risk of injury with unsecured or unattended animals in
parked vehicle
If you leave animals in the vehicle unattended or unsecured, they could
possiblypress buttons or switches.
An animal may:
R Activate vehicle equipment and become trapped, for example.
R Switch systems on or off and endanger other road users
Never leave animals in the vehicle unattended.
Always secure animals properly, e.g. with a suitable animal transport box.
After leaving the vehicle and closing the last door, the vehicle is
automatically locked. This also applies if the SmartKey is still in the
vehicle.
There is a danger of locking oneself out. The vehicle can only be opened again
with a SmartKey for the vehicle.
R Always carry the SmartKey for the vehicle with you when leaving the vehicle.
% If the vehicle is locked and the only available SmartKey is in the vehicle,
notify a qualified specialist workshop.
Warning notice, depending on the equipment on the driver’s door, the partition
wall, the sliding door or the Speed Delivery Door
Unlocking and locking the driver’s door with the mechanical key % If you want
to lock the vehicle completely with
the mechanical key, press the button for the locking mechanism from inside
first with the driver’s door open. Then lock the driver’s door with the
mechanical key.
To unlock: turn the mechanical key counterclockwise to position 1.
To lock: turn the mechanical key clockwise to position 1.
% Right-hand drive vehicles: turn the mechanical key in the opposite direction
for each case.
Using the grab handles when getting into and out of the vehicle The entrances
may be equipped with grab handles and steps. The grab handles to enter and
exit the vehicle are at the front door and the sliding door.
Opening and closing 45
% To avoid risks:
R When getting into and out of the vehicle, always use the grab handles and
steps. These are specifically designed to withstand such loads.
R Keep steps and entrances free from dirt, e.g. mud, clay, snow and ice.
Only open the sliding door when traffic conditions permit.
To unlock
When getting into and out of the vehicle, use the grab handles 1 and steps.
% The grab handles on the sliding door are provided as an easy entry and exit feature and can hold up to a maximum of 176 lbs (80 kg). Do not use the grab handle on the sliding door to secure a load (lashing). Do not secure any objects to the easy entry and exit features.
Pull safety pin 3 upwards manually or use the central locking button to
unlock the sliding door (/ page 42).
Opening
Sliding door
Opening and closing the sliding door
& WARNING Risk of becoming trapped due to an open sliding door which is not
engaged in place
On an incline, the sliding door can move by itself. This can cause you or
other people to become trapped. # Always make sure that the open sliding
door is engaged. To do so, open the sliding door to the stop.
& WARNING Risk of becoming trapped due to sliding door opening towards the
rear
When you open the sliding door, the sliding door could hit other people as it
moves towards the rear of the vehicle.
% Your vehicle may be equipped with a long sliding door with an intermediate catch. You can also lock the sliding door in place around halfway when opening and closing. This means you do not always have to open the door fully when getting in or out. The sliding door is not fully engaged when in the intermediate catch position.
Press in the button 1 and pull the door 2 handle.
Push back the sliding door fully using the door handle 2 until it engages.
Check the sliding door catch.
46 Opening and closing
Closing
Press in the button 1 and pull the door 2 handle.
Slide the sliding door firmly forwards using the door handle 2 until it
closes.
To lock
Push safety pin 3 downwards manually or use the central locking button to
lock the sliding door (/ page 42).
Opening/closing the electric sliding door with the button
& WARNING Risk of becoming trapped due to sliding door opening towards the
rear
When you open the sliding door, the sliding door could hit other people as it
moves towards the rear of the vehicle. # Only open the sliding door when
traffic
conditions permit.
Notes on electrical closing assist
If your vehicle is fitted with electrical closing assist, you will require
less force to close the sliding door.
Electric sliding door
Function of the electric sliding door
Your vehicle may be equipped with an electric sliding door on the left and/or
right-hand side.
You can operate the electric sliding door in the following ways:
R by pressing the sliding door buttons on the center console
R by pressing the sliding door button on the door sill (B-pillar)
R using the door handle (inside or outside)
R using the key
If the electric sliding door is obstructed while opening, it will move a few
centimeters in the opposite direction and then stop.
If the sliding door is obstructed during the closing procedure, it will open
fully again.
If the electric motor of the sliding door is in danger of overheating, e.g.
due to frequent opening and closing within a short period, the sliding door
will open fully. The sliding door will then be locked in place. The sliding
door will be operational again after approximately 30 seconds.
If there has been a malfunction or the battery has been disconnected, you can
use the release catch to disconnect the sliding door from the electric motor.
You will then be able to open or close the door manually (/ page 48).
& WARNING Risk of injury despite the object detection function
The object detection function does not react to soft, light and thin objects,
such as fingers. The object detection function cannot prevent someone from
becoming trapped in these situations. # When opening and closing the electric
sliding door, make sure that no parts of the body are within the operating
range of the sliding door. # If someone becomes trapped, press the button
again to stop the sliding door. Object detection: If an object obstructs the
sliding door as it closes, the sliding door will be stopped. Object detection
is only an aid. It is not a substitute for your attentiveness.
1 Opens and closes the sliding door on the left side of the vehicle
2 Opens and closes the sliding door on the right side of the vehicle
Opening and closing 47
In vehicles with a partition, button 3 is located on the partition next to the door entrance at the height of the inside door handle.
To stop automatic operation: briefly press button 1 or 2. The sliding door
will stop moving.
To lock: push the locking pin 3 down manually or use the central locking
button to lock the sliding door (/ page 42).
% When you stop automatic operation during opening, the door will close when
you press the button again.
% In unfavorable operating conditions, e.g. frost or ice, or if the vehicle is
very dirty, you can press and hold the corresponding button. The electric
sliding door will then move with increased force. Note that, in such
circumstances, the object detection function is less sensitive. To stop the
movement, release the button.
To unlock: pull locking pin 4 up manually or use the central locking button
to unlock the sliding door (/ page 42).
To open: briefly press button 1, 2 or 3. The sliding door will open
automatically.
When you open the door using button 1 or 2, you will hear two acoustic
signals.
The indicator lamp at the top of button 1 or 2 will flash, and button 3 will
flash.
When the sliding door is completely open, the indicator lamp at the top of
button 1 or 2 will light up.
To close: briefly press button 1, 2 or 3. The sliding door will close
automatically.
When you close the door using button 1 or 2, you will also hear two acoustic
signals.
The indicator lamp at the top of button 1 or 2 will flash, and button 3 will
flash.
When the sliding door is completely closed, the indicator lamp at the top of
button 1 or 2 will go out.
Opening/closing the electric sliding door with the key
To unlock: briefly press the 5 or 4 button on the key.
To open: press and hold the 5 or 4 button on the key for longer than 0.5
seconds. You will hear two acoustic signals and the sliding door will open automatically.
To close: press and hold the 5 or 4 button on the key for longer than
0.5seconds. You will hear two acoustic signals and the sliding door will close automatically.
To interrupt automatic operation: briefly press the 5 or 4 button on the
key. The sliding door stops moving.
% When you stop automatic operation upon opening the door, the door closes
when you press the button again.
48 Opening and closing
Opening/closing the electric sliding door with the door handle
Establishing the connection between the sliding door and electric motor #
Insert the emergency key into opening 1 of
disconnect switch 2 in the “MAN” position.
Turn the emergency key 180° counter-clockwise. The “AUTO” position will be
set.
Adjust the sliding door (/ page 48).
Unlocking # Pull locking pin 3 up manually or use the cen-
tral locking button to unlock the sliding door (/ page 42). # Press release
button 1.
Open or close the sliding door with the outside or inside door handle.
Establishing the connection between the sliding door and electric motor # Turn
disconnect switch 2 180° counter-
clockwise. The “AUTO” position will be set. # Adjust the sliding door (/ page
48). # If it is not possible to rectify the malfunction, visit a qualified
specialist workshop.
Resetting the electric sliding door
Press button 1 or pull outside door handle 2. The sliding door will open or
close.
Press button 1 again or pull outside door handle 2. The sliding door will
stop moving.
Unlocking the electric sliding door manually
Disconnecting the sliding door from the electric motor
Insert the emergency key into opening 1 of disconnect switch 2 in the “AUTO”
position.
Turn the emergency key 180° clockwise. The “MAN” position will be set.
Open or close the sliding door with the outside or inside door handle.
Sliding door buttons on the center console
Opening and closing 49
Sliding door button on the door frame (B-pillar)
You must reset the sliding door if there has been a malfunction or a voltage
supply interruption. # If the sliding door is open: press button 1 or
2 on the center console or sliding door button 3 on the door frame (B-pillar)
and hold it until the door is closed. or # Close the sliding door with the
door handle (/ page 48). # Then briefly press button 1 or 2 on the center
console or sliding door button 3 on the door frame (B-pillar) once, or pull
the door handle (/ page 48) to open the sliding door completely. The sliding
door will be operational.
Rear-end doors
Opening and closing the rear-end doors from outside
& WARNING Risk of injury due to the rearend door swinging open
When you open a rear-end door, the following can occur:
R You or another person can be injured. R A person may be struck by oncoming
traf-
fic.
This is particularly the case if you open the rear-end door more than 90° or
if it opens in an uncontrolled manner. Even rear-end doors which are properly
closed can swing open when the vehicle parked is on an incline or it is windy.
Only open a rear-end door when the traf-
fic conditions and surroundings permit. # Always make sure that the rear-end
doors are properly closed.
- NOTE Damage to the rear-end doors due to objects obstructing their range of movement
When the rear-end doors are opened, any objects obstructing the range of movement of the rear-end doors can be damaged as well as the vehicle. # Make sure that there is sufficient clear-
ance when opening the rear-end doors. Opening the right rear-end doorPull handle 1. # Swing the rear-end door out to the side until it
engages. Opening the left rear-end door
Ensure that the right rear-end door is open and engaged.
Pull release handle 1 in the direction of the arrow.
50 Opening and closing
Swing the rear-end door out to the side until it engages.
Opening the rear-end doors fully # Open the respective rear-end door beyond
the
first detent (90°). # Open the rear-end door fully.
The rear-end door will be retained in the stop position.
Closing the rear-end doors from outside # Close the left rear-end door firmly
from out-
side. # Close the right rear-end door firmly from out-
side.
Opening rear-end doors with door retainer more than 90°
& WARNING Risk of injury due to the rearend door swinging open
When you open a rear-end door, the following can occur: R You or another
person can be injured. R A person may be struck by oncoming traf-
fic.
This is particularly the case if you open the rear-end door more than 90° or
if it opens in an uncontrolled manner. Even rear-end doors which are properly
closed can swing open when the vehicle parked is on an incline or it is windy.
Only open a rear-end door when the traf-
fic conditions and surroundings permit. # Always make sure that the rear-end
doors are properly closed.
- NOTE Damage to the rear-end doors due to objects obstructing their range of movement
When the rear-end doors are opened, any objects obstructing the range of movement of the rear-end doors can be damaged as well as the vehicle. # Make sure that there is sufficient clear-
ance when opening the rear-end doors.
Open the rear-end door approximately 45°. # Pull and hold the door retainer
in the direction
of the arrow. # Open the rear-end door at an angle greater
than 90° so that the door retainer is no longer locked in place. # Release the
door check and open the tailgate to the steering limit.
Opening/closing the rear-end doors from the inside
& WARNING Risk of injury due to the rearend door swinging open
When you open a rear-end door, the following can occur:
R You or another person can be injured. R A person may be struck by oncoming
traf-
fic.
This is particularly the case if you open the rear-end door more than 90° or
if it opens in an uncontrolled manner. Even rear-end doors which are properly
closed can swing open when the vehicle parked is on an incline or it is windy.
Only open a rear-end door when the traf-
fic conditions and surroundings permit. # Always make sure that the rear-end
doors are properly closed.
Opening and closing 51
- NOTE Damage to the rear-end doors due to objects obstructing their range of movement
When the rear-end doors are opened, any objects obstructing the range of movement of the rear-end doors can be damaged as well as the vehicle.Make sure that there is sufficient clearance when opening the rear-end
doors.
Before every journey, close the partition sliding door and ensure that it is
engaged.
Partition from the cab
The % symbol indicates that the rear-end door is unlocked. # To unlock: slide
latch 2 to the left.
The % symbol is visible. # To open: pull opening lever 1 and open the
rear-end door. Swing the rear-end door to the side until it engages. # To
close: make sure that the left rear-end door is closed. Pull the rear right
door firmly to by the door handle. # To lock: slide latch 2 to the right. The
& symbol is visible.
Partition sliding door Opening and closing the partition sliding door
& WARNING Risk of becoming trapped if the partition sliding door is not
engaged
The partition sliding door may move on its own while the vehicle is in motion.
This can cause you or other people to become trapped.
Partition from the cargo compartment
To open: turn the key to the left 3 from the cab or push the lever to the
right 3 from the cargo compartment. The sliding door will be unlocked.
Push the sliding door as far as it will go to the right 2 from the cab or to
the left 1 from the cargo compartment.
To close: push the sliding door to the left 1 from the cab or to the right 2
from the cargo compartment until it engages. You can lock the sliding door from the cab with the key.
52 Opening and closing
Side window
Opening and closing the side windows
& WARNING Risk of entrapment when opening a side window
When opening a side window, parts of the body could be drawn in or become
trapped between the side window and window frame. # When opening, make sure
that nobody is
touching the side window. # If someone is trapped, release the button
immediately or pull it in order to close the side window again.
& WARNING Risk of becoming trapped when closing a side window
When closing a side window, body parts could be trapped in the closing area in
the process. # When closing, make sure that no body
parts are in the closing area. # If someone is trapped, release the button
immediately or press the button in order to reopen the side window.
& WARNING Risk of becoming trapped when children operate the side windows
Children could become trapped if they operate the side windows, particularly
when unattended. # Activate the child safety lock for the rear
passenger compartment side windows. # When leaving the vehicle, always take
the
SmartKey with you and lock the vehicle. # Never leave children unattended in
the
vehicle.
& WARNING Risk of fatal injury due to exposure to extreme heat or cold in the
vehicle
If persons, particularly children, are subjected to prolonged exposure to
intense heat or cold, there is a risk of severe injury or even death. # Never
leave persons, particularly chil-
dren, unattended in the vehicle.
To open manually: press and hold button 1 or 2.
To close manually: pull and hold button 1 or 2.
The windows in the front doors can also be operated automatically.
To open completely: briefly press button 1 or 2 beyond the pressure point.
Automatic operation will start.
To close completely: briefly pull button 1 or 2 beyond the pressure point.
Automatic operation will start.
To interrupt automatic operation: briefly press or pull button 1 or 2 again.
% If an object blocks a side window during the automatic closing process, the
side window will open again automatically. The automatic reversing function is
only an aid and is not a substitute for your attentiveness.
% If automatic operation of the side window does not work, there will also be
no automatic reversing function.
Automatic reversing function of the side windows If an object blocks a side
window during the closing process, the side window will open again
automatically. The automatic reversing function is only an aid and is not a
substitute for your attentiveness.
During the closing process, make sure that no body parts are in the closing
area.
Opening and closing 53
& WARNING Risk of becoming trapped despite there being reversing protection on
the side window
The reversing function will not react: R to soft, light and thin objects, e.g.
fingers R over the last ã in (4 mm) of the closing
path R during resetting R when the side window is closed again man-
ually immediately after automatic reversing
The reversing function cannot prevent someone from becoming trapped in these
situations. # During the closing process, make sure
that no body parts are in the closing area. # If someone becomes trapped,
press the W button to open the side window again.
Adjusting the side windows
The side windows must be readjusted after a malfunction or a voltage supply
interruption. # Switch on the power supply (/ page 96). # Push both buttons on
the power window and
hold for approximately one second after the side window has closed.
Rectifying problems with the side windows
A side window cannot be closed and you cannot see the cause # Check to see if
there are any objects in the
window guide.
& WARNING Risk of becoming trapped or fatally injured if reversing protection
is not activated
If you close a side window again immediately after it has been blocked, the
side window will close with increased or maximum force. The reversing function
is then not active and body parts may become trapped. # Make sure that no
parts of the body are
in the closing area.
To stop the closing process, release the button or press the button again to
reopen the side window.
If a side window is obstructed during closing and reopens again slightly, you
can proceed as follows: # Immediately after the window is obstructed,
pull the corresponding button again until the side window has closed. Then
pull and hold the button for another second. The side window will be closed
with increased force.
If the side window is obstructed again and reopens slightly, you can proceed
as follows: # Repeat the previous step.
The side window will be closed without the automatic reversing function. # If
a side window is obstructed again during closing and reopens again slightly,
consult a qualified specialist workshop.
Anti-theft prevention
Function of immobilizer
The immobilizer prevents your vehicle from being started without the correct
key. The immobilizer is automatically activated when the vehicle is switched
off, and deactivated when the vehicle is switched on. When leaving the
vehicle, always take the key with you and lock the vehicle. If the key is left
inside the vehicle, anyone can start the vehicle. % In the event the engine
does not start despite
the vehicle’s starter battery having sufficient charge, the immobilizer is
faulty. Contact a qualified specialist workshop or call
1-800-367-6372 (in the USA) or
1-800-387-0100 (in Canada).
ATA (Anti-Theft Alarm system)
Function of ATA (Anti-Theft Alarm system)
If the ATA system is armed, a visual and audible alarm is triggered in the
following situations:
R a side door is opened R the rear-end door is opened R the hood is opened
54 Opening and closing
R the interior protection is triggered (/ page 55)
R the tow-away alarm is triggered (/ page 54)
The alarm will not be deactivated, even if the door which was opened to
trigger the alarm is immediately closed again, f
References
- Map Feedback
- Mercedes-Benz Brand Experience
- Mercedes me | Connect your car | Mercedes-Benz
- Défauts et rappels des véhicules, des pneus et des sièges d’auto pour enfant
- dtsc.ca.gov/
- Mercedes-Benz Operating Fluids
- Luxury Cars - Sedans, SUVs, Coupes & Wagons | Mercedes-Benz USA
- Luxury Cars - Sedans, SUVs, Coupes & Wagons | Mercedes-Benz Canada
- Mercedes-Benz Brand Experience
- Free and Open Source Software
- Safer Car Vehicle Safety, Ratings and Recalls | NHTSA
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