ALARM COM Connected Car Car Integrated Security Instructions
- September 21, 2024
- ALARM COM
Table of Contents
ALARM COM Connected Car Car Integrated Security
Frequently Asked Questions
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Can a standalone Connected Car account be created?
Yes. When creating a customer account, select Standalone (Access Control, Video, Cellular Sensor and/or Connected Car) to create an account that only includes the Connected Car solution. -
How many Car Connectors can be added to a customer account?
Up to five Car Connectors can be used simultaneously on a single customer account. -
Does the Car Connector need to be deleted and re-added when installed in a new vehicle?
No. The new car should detect the Car Connector once it is plugged in and the ignition is started. Once calibration is complete after the first trip or so, the device name should update automatically to the make and model of the new car. -
Are previously recorded trips deleted if a Car Connector is moved from one vehicle to another?
No. As long as the Car Connector is not deleted from the customer’s account, trips are not deleted when the Car Connector is moved from one vehicle to another. -
What if the device obstructs normal driving operation when plugged in?
The Car Connector can be connected to an OBD-II extension cable for installation in a better location in the vehicle. Never use the device in a way that could potentially interfere with your ability to safely operate the vehicle. -
Why is the fuel level not displaying for the vehicle?
Reading of the fuel level is not supported on the vehicle. The fuel level can only be displayed when the vehicle reports a value through the OBD-II port and the Car Connector is able to read it. -
What is the Hibernating status?
If your car’s engine has been off for a week, the Car Connector will enter a deep sleep mode to prevent draining the car’s battery. The Car Connector will stop communicating information until the engine is started again. -
Why didn’t the customer get a notification when the low fuel indicator on the vehicle dashboard turned on?
The low fuel notification is sent when the fuel level drops below the user- defined threshold in the Car Settings page in the customer app that may be different from when the vehicle reports low fuel. -
When will the customer get notifications for excessive speed, sudden acceleration, or hard braking?
Thresholds for these alerts can be configured by going to the Car Settings page in the customer app. -
How accurate is the Car Connector’s location?
The Car Connector uses integrated GPS, which allows for accuracy of around 2 meters. GPS signals are more accurate when the Car Connector has a clear and unobstructed view of the sky and will be degraded by some factors (e.g., proximity to tall structures, driving under a tunnel, etc). -
Does the Car Connector support hybrids and electric vehicles?
The ADC-CC100 device supports hybrids and EVs that have an OBD-II port.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>