FAQs Why does my washer make loud banging noises while it is filling with water? User Manual

FAQs Why does my washer make loud banging noises while it is filling with

water?

TROUBLESHOOTING

Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.

FAQs

Why does my washer make loud banging noises while it is filling with water?

This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called a water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.

Why is there so little water in my washer? How can it clean the clothes?
HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.

When I press a button, why does my washer beep and then nothing happens?
The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the button that has Control Lock on or under it for 3 seconds.

Where should I pour the powdered laundry products when doing my laundry?
If you are using powdered laundry detergent, load it in the main detergent dispenser after removing the liquid detergent insert. Powdered laundry agents or powdered color-safe bleach should be put directly into the drum. These products can be put in the empty drum before loading or on top of the laundry after loading the washer.

Error Messages

IE

INLET ERROR

| Water supply faucets are not fully open.

•   Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

•   Make sure that the hoses are not kinked, pinched or crushed behind or under the washer. Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

•   Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

•   Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted.

•   Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt.

•   If flow is too low, contact a plumber to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

•   The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip falsely and prevent the washer from filling.

UE

UNBALANCE ERROR

| The load is too small.

•   Add additional items to allow the washer to balance the load.

Heavy articles are mixed with lighter items.

•   Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.

The load is out of balance.

•   Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.

dE , dE1 , dEz , dE4

DOOR OPEN ERROR

| The door is not secured.

•   Close and secure the door. If the message keeps appearing, unplug the power cord and call for service.

OE

WATER OUTLET ERROR

| Drain hose is kinked, pinched, or clogged.

•   Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.

•   Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

tE

TEMPERATURE SENSOR ERROR

| Control error.

•   Unplug the washer and wait 60 minutes. Reconnect power and try again.

•   If the error code is still displayed, call for service

FE

OVERFLOW ERROR

| Water level is too high due to a faulty water valve.

•   Close the water faucets, unplug the washer, and call for service.

PE

PRESSURE SENSOR ERROR

| The water level sensor is not working correctly.

•   Close the water faucets, unplug the washer, and call for service.

LE

MOTOR LOCKED ERROR

| A motor error has occurred.

•   Allow the washer to stand for 30 minutes and then restart the cycle.

•   If the error code is still displayed, call for service.

FF

FROZEN ERROR

| Inlet hose, drain hose or drain pump is frozen.

•   See Care in Cold Climates.

CL

CONTROL LOCK FUNCTION

| The Control Lock function is on to prevent anyone from changing cycles or operating the washer.

•   Turn off the Control Lock function in the control panel. See Control Lock under Options and Extra Functions.

tcL

TUB CLEAN ALARM

| It is time to run the Tub Clean cycle.

•   This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run to clean the washer drum.

vs

VIBRATION SENSOR ERROR

| Vibration sensor malfunctions.

•   Call for service.

dHE

DRY ERROR

| Dryer function not working (on washer/dryer combination models).

•   Call for service.

•   Normal operation

Spraying or hissing| Water spraying or circulating during the cycle

•   Normal operation

Humming or Gurgling| Drain pump is pumping water from the washer at times during a cycle.

•   Normal operation

Water sloshing| A liquid in the balance ring around the pulsator helps the basket spin smoothly.

•   Normal operation

Water being added after the washer has already begun to operate| The washer adapts to the load size and type to add more water to the cycle as needed.

•   Normal operation

The wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the load.

•   Normal operation

The washer may be diluting laundry additives to add to the wash load.

•   Normal operation

Rattling and clanking noise| Foreign objects, such as keys, coins, or safety pins may be in drum or pump.

•   Stop the washer, check the drum and the drain filter for foreign objects.

•   If noise continues after the washer is restarted, call for service.

Thumping sound| Heavy wash loads may produce a thumping sound.

•   This is normal, but if the sound continues, the washer is probably out of balance. Stop and redistribute wash load.

Wash load may be out of balance.

•   Pause the cycle and redistribute the load after the door unlocks.

Vibrating noise| Packaging materials were not removed.

•   See Unpacking and Removing Shipping Material in INSTALLATION.

Wash load may be unevenly distributed in the drum.

•   Pause the cycle and redistribute the load after the door unlocks.

Not all leveling feet are resting firmly and evenly on the floor.

•   See Leveling the Washer in INSTALLATION.

Floor is not rigid enough.

•   Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.

Squeaking noise| Packaging materials were not removed.

•   See Unpacking and Removing shipping Material in INSTALLATION.

Banging noise when the washer is filling with water. (Water hammer)| Plumbing in the home moves or flexes when the water valves in the washer shut off.

•   Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results.

Household water supply pressure is very high.

•   Adjust household water supply regulator to a lower pressure or contact a plumber.

Operation

•   Check hoses and connectors for leaks, cracks, and splits.

•   Check and tighten hose connections.

House drain pipes are clogged.

•   The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.

•   Contact a plumber to repair drain pipe.

Drain hose has come out of the drain connector or is not inserted far enough.

•   Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.

•   For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1 – 2 inches past the flange.

Oversudsing of detergent

•   Oversudsing may create leaks, and may be caused by the type and amount of detergent used. HE (High-Efficiency) detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.

•   Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft.

•   Never use more than the maximum amount recommended by the detergent manufacturer.

Excessive sudsing| Too much detergent or incorrect detergent

•   HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High- Efficiency) logo.

•   For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent residue continues to be an issue, add an extra rinse.

Washer will not turn on.| Power cord is not properly plugged in.

•   Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

•   Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified election.

Wash cycle time is longer than usual.| The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.

•   This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.

clogged from incorrect filling.**

•   Make sure that detergent and additives are put into the correct dispenser compartments.

•   For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.

Too much detergent used.

•   Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.

NOTE

•   Always use as little detergent as possible. HE (High-Efficiency) washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in the washer.

Insufficient water supply

•   Make sure that both hot and cold water faucets are turned on all the way.

Normal residue

•   It is normal for a small amount of detergent to remain in the dispenser. If this residue builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning instructions.

Washer will not operate.| Control panel has powered off due to inactivity.

•   This is normal. Press the Power button to turn on the washer.

Washer is unplugged.

•   Make sure that the power cord is plugged securely into an electrical outlet.

Water supply is turned off.

•   Turn both hot and cold faucets fully on.

Controls are not set properly.

•   Make sure that the cycle was set correctly, close the door and press the Start/Pause

button to start the wash cycle.

Door is open.

•   Close the door and make sure that nothing is caught under the door preventing it from closing completely.

Circuit breaker/fuse is tripped/blown.

•   Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.

Start/Pause button was not pressed after the cycle was set.

•   Press the Power button then reselect the desired cycle and press the Start/Pause button. If the Start/Pause button is not pressed within a certain time, the washer will be turned off. (The time varies by model, from 4 to 60 minutes.).

Extremely low water pressure.

•   Check another faucet in the house to make sure that household water pressure is adequate.

Washer is too cold.

•   If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.

•   Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE.

Inlet hoses may be kinked.

•   Check that inlet hoses are not kinked or clogged.

Energy efficiency

•   This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer.

Insufficient water supply

•   Make sure that both hot and cold water faucets are turned on all the way.

Washer door is open.

•   Close the door and make sure that nothing is caught under the door preventing it from closing completely.

Water level is too low.

•   The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.

Water in the washer does not drain or drains slowly.| Drain hose is kinked, pinched, or clogged.

•   Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.

•   Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Performance

•   Always remove items from the washer as soon as the cycle is complete.

Washer is overloaded.

•   The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.

Hot and cold water inlet hoses are reversed.

•   Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.

Staining| Bleach or softener dispensed too soon.

•   Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense immediately. Always measure bleach, and never use more than 1 cup.

Bleach or softener was added directly to the wash load in the drum.

•   Always use the dispensers to ensure that laundry products are properly dispensed at the right time in the cycle.

Washer was not unloaded promptly.

•   Always remove items from the washer as soon as possible after the cycle is completed.

Clothes were not properly sorted.

•   Always wash dark colors separately from light colors and whites to prevent discoloration.

•   Never wash heavily soiled items with lightly soiled items.

•   Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil

feature to boost the cleaning power of the selected cycle.

Previously set stains.

•   Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.

Musty or mildewy odor in the washer| Incorrect or too much detergent has been used.

•   Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s instructions.

Inside of the drum was not cleaned properly.

•   Run the Tub Clean cycle regularly.

Odor

machine.**

•   This odor is normal for new rubber and will disappear after the machine has been run a few times.

If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.

•   Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.

Odors can occur if foreign substances are left in the drainage pump filter.

•   Be sure to clean the drainage pump filter regularly.

Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine).

•   When installing the drainage hose, be sure that it doesn’t become kinked or blocked.

Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only)

•   This is not a malfunction.

A particular odor can occur from drying wet clothes with hot air. (Dryer model only)

•   The odor will disappear after a short while.

Wi-Fi

password for the Wi-Fi network was entered incorrectly.**

•   Delete your home Wi-Fi network and begin the connection process again.

Mobile data for your smartphone is turned on.

•   Turn off the Mobile data on your smartphone before connecting the appliance.

The wireless network name (SSID) is set incorrectly.

•   The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

•   Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

•   If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and  install a Wi-Fi repeater.

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