Shell Recharge App User Guide
- September 14, 2024
- Shell
Table of Contents
Recharge App
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Specifications:
- Product: Shell Recharge App
- Developer: Shell EV Charging Solutions B.V.
- Operating Countries: United Kingdom
- Contact: customerservice@shellrecharge.com | +44 (0)20 3868
1036
Product Information:
The Shell Recharge App is a mobile application developed by
Shell EV Charging Solutions B.V. for users to access and utilize
Shell Recharge EV chargers. The app allows users to locate, pay
for, and optimize their charging experience.
Usage Instructions:
Charging:
When using the Shell Recharge App to access an EV charger,
ensure that you are aware of the fees applicable to your usage.
Payment is required for all non-free EV chargers within the Shell
Recharge Network.
Account Deletion:
If you wish to delete your account, navigate to the ‘Delete
Account’ option in your account settings. Please note that certain
personal data may be retained for legitimate business purposes or
legal obligations.
Optimization:
The Shell Recharge App may collect statistical data related to
your usage to improve performance and functionality. This data does
not qualify as personal data and is used to enhance the app’s
accessibility, privacy, security, and IT infrastructure
efficiency.
Your Systems:
Ensure you have a mobile device that meets the requirements
outlined in the provided Documentation, including user manuals,
product descriptions, and specifications, at your own expense.
Support Services:
Shell EV Charging Solutions will make commercially reasonable
efforts to ensure the app is available without significant
interruptions or deviations from its Documentation. Any material
Errors will be addressed promptly to restore intended
functionality.
Updates:
The app may receive automatic updates for performance
improvements, enhanced functionality, system changes, or security
enhancements. It is recommended to install these updates to
continue using the app effectively.
FAQ:
Q: How can I contact Shell Recharge App support?
A: You can reach out to Shell Recharge customer service at
customerservice@shellrecharge.com or call +44 (0)20 3868 1036 for
any app-related support or queries.
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Shell Recharge App Terms of Use
June 2024
Welcome to the Shell Recharge App! We are excited to have You onboard as a user. Before You start using the Shell Recharge App, we want to make sure You understand these terms of use. These terms of use outline important information about Your rights and responsibilities as a user, as well as Our rights and responsibilities as the provider. By using the Shell Recharge App, You are agreeing to these terms of use, so please take a moment to read them carefully. If You have any questions or concerns, please do not hesitate to contact Us.
These Shell Recharge App Terms of Use (the “Agreement”) form an agreement
between Shell EV Charging Solutions B.V., with its registered office at
Rigakade 20 1013 BC Amsterdam and registered under number
32158064 trading under the name Shell Recharge Solutions (“SRS”, “Our”, “Us”,
or “We”) and you (“You”, “Your,”, or “Yours”) (each, a “Party” and together
the “Parties”). The effective date of this Agreement is the date You accept
these terms in accordance with Section 1 (Your Acceptance) (the “Effective
Date”). This Agreement governs Your use of the Shell Recharge mobile and web
application (the “Shell Recharge App”). If You do not wish to be legally bound
by this Agreement, then please do not access or use the Shell Recharge App.
Your Acceptance.
1.1. This Agreement. By accessing or using the Shell Recharge App, You acknowledge that You have read this Agreement and agree to be legally bound by it. We may also confirm Your agreement to be bound by this Agreement by asking You to click an “I accept” or similar button when You access or download the Shell Recharge App, including when You register as a driver with Us. You must be at least 18 years or older to access or use the Shell Recharge App. Do not access or use Shell Recharge App unless You are at least 18 years of age. If You are 18 years or older but have not reached the age of majority in Your jurisdiction, then by accessing or using the Shell Recharge App, You agree that Your parent or guardian has reviewed and agrees to be bound by this Agreement.
1.2. Our Privacy Practices. We process personal data through the Shell Recharge App in accordance with Our privacy policy as provided here: https://shellrecharge.com/en-gb/privacypolicy.
1.3. Credit Checking. Prior to delivery of services and throughout the performance of this Agreement, We may carry out credit checks where necessary to help Us confirm Your identity and decide whether to provide you with EV charging services. Shell reserves the right to refuse to provide You with the EV charging services, if you do not pass Our credit scoring even if you are already an existing customer. This information may also be used for debt tracing and the prevention of money laundering as well as the management of Your account.
Shell EV Charging Solutions UK Ltd. 10 York Road London SE1 7ND, London The United Kingdom
customerservice@shellrecharge.com +44 (0)20 3868 1036 www.shellrecharge.com
Company Number: 10296832 VAT: 248 1696 76 Bank: GB75FTSB40625220022183
The Shell Recharge App.
2.1. EV Charging Information. The Shell Recharge App may provide You with information that assists You with Your EV driving experience (collectively, “EV Charging Information”) including: (i) location services to find the closest EV charger to You; (ii) Your invoice information; (iii) Your payment details; (iv) Your charging history; and (v) means to save Your favorite charging locations. The EV charging Information is being provided to You for informational purposes only and is not to be relied on for any purposes.
2.2. Charging
2.2.1. Shell Recharge Network. Unless You are accessing a free EV charger, You are required to pay all fees applicable to Your use of any Shell Recharge EV chargers (each, a “Shell Recharge Charger”).
2.2.2. EV Roaming Network. The Shell Recharge App may provide You with an
option to initiate EV charging and pay for charging stations from certain
third-party EV charging providers (each, a “Roaming Charger”) even if You are
only an SRS customer. If this option is provided to You through the Shell
Recharge App, then You can use the Shell Recharge App to initiate and process
charging the same way You do with a Shell Recharge Charger. Please be aware
that although We offer You the ability to use the Shell Recharge App to
initiate and process charging for Roaming Chargers, SRS does not own or
operate Roaming Chargers. Accordingly, SRS is unable to provide You with
troubleshooting or support for Roaming Chargers.
2.3. Payment. When confirming payment, You agree to pay using the payment
methods indicated and grant authorization to Us and/or the applicable third
party payment-processor to charge or otherwise implement Your selected payment
methods. The Shell Recharge App and/or the applicable third-party payment
processor shall charge, and You shall be responsible for, all taxes, tariffs,
levies, or duties applicable to Your payment. Unless otherwise expressly
indicated at the time of purchase, all transactions listed through the Shell
Recharge App are denominated in Euro. You are responsible for: (a) the
accuracy of all credit and debit card information or other payment method
information that You provide to Us; and (b) maintaining the confidentiality
and security of Your account information, including without limitation with
respect to payment methods. You should not disclose Your payment information
to anyone.
2.4. Registered Users. Certain portions of the Shell Recharge App are only available to users who have completed the registration process to become a registered user (each, a “Registered User”). Depending on the portions of the Shell Recharge App that You wish to access and use, You may be required to complete additional registration requirements, meet applicable certification criteria, and agree to certain other terms and conditions with Us or Our service providers. If You are a Registered User, then We will treat anyone who uses Your username and password as “You” and We will hold You responsible for the activities of anyone using Your username and password. We recommend that You keep Your username and password in strict confidence, and that You do not share this information with anyone who might “pretend” to be You with respect to the use of the Shell Recharge App. Please notify Us immediately if You suspect that someone is using Your username and/or password inappropriately.
Shell EV Charging Solutions UK Ltd. 10 York Road London SE1 7ND, London The United Kingdom
customerservice@shellrecharge.com +44 (0)20 3868 1036 www.shellrecharge.com
Company Number: 10296832 VAT: 248 1696 76 Bank: GB75FTSB40625220022183
2.5. Account deletion. Registered Users can delete their account at any time
accessing the `Delete Account’ option in Your account settings. Once You have
deleted Your account, You will no longer have access to the Shell Recharge
App. Be aware that We may retain certain personal data for legitimate business
purposes or to comply with legal or regulatory obligations, in accordance with
Our privacy policy.
2.6. Links to Third Party Platforms and Services. The Shell Recharge App may
contain links or references to third party platforms and services (including
Roaming Chargers). We have no control over these other platforms and services
or their content and do not assume responsibility or liability for any
content, opinions, or material available on them. We do not endorse the
content of any third-party platform, nor do We warrant that a third-party
platform will be free of computer viruses or other harmful code that can
impact Your computer or other web-access device. If You link to any third-
party platform through the Shell Recharge App, please be aware that You are
doing so at Your own risk. We encourage You to review any third-party
platform’s terms of use and privacy policy as those, and not this Agreement
and privacy policy, are applicable to Your use of their platform and any
information that such platform collects.
2.7. Optimization. SRS may collect, generate from any dataset or source,
compile, analyze, and otherwise use (a) statistical data related to Your use
of the Shell Recharge App, and (b) other data which does not qualify as
personal data. SRS uses this data in order to improve and optimize the
performance and core functionality of accessibility, privacy, security and/or
IT infrastructure efficiency of the Shell Recharge App.
2.8. Your Systems. You shall, at Your sole expense, obtain a mobile device
that conforms to the requirements of any written, printed, or electronically
SRS-provided: (i) user manuals and training materials; (ii) product
descriptions; and (iii) specifications (collectively, “Documentation”).
2.9. Support Services. During the Term, SRS shall use commercially reasonable
efforts to make the Shell Recharge App available to You without significant
interruption or material deviations of the Shell Recharge App from its
applicable Documentation (each, an “Error”). If the Shell Recharge App
experiences material Errors that are not due to scheduled downtime or as a
result of events beyond SRS’ control, then SRS shall use commercially
reasonable efforts to restore the intended functionality.
2.10. Updates. From time to time, We may automatically update the Shell
Recharge App to improve performance, enhance functionality, reflect changes to
the operating system or address security issues. Alternatively, We may ask You
to update the Shell Recharge Apps for these reasons. If You choose not to
install such updates or if You opt out of automatic updates, You may not be
able to continue using the Shell Recharge App or be deprived of certain
functionality.
3. Grant of Rights to You.
3.1. Grant of Rights to Use the Shell Recharge App. SRS, under its
Intellectual Property Rights, hereby grants to You during the Term, a limited,
non-exclusive, non-transferrable, and nonsublicensable license to access and
use the Shell Recharge App as it is made available to You solely for Your
personal use.
Shell EV Charging Solutions UK Ltd. 10 York Road London SE1 7ND, London The United Kingdom
customerservice@shellrecharge.com +44 (0)20 3868 1036 www.shellrecharge.com
Company Number: 10296832 VAT: 248 1696 76 Bank: GB75FTSB40625220022183
3.2. No Implied Rights. Nothing in this Agreement shall be construed as
granting You any rights other than those expressly provided herein. Any rights
granted to You under this Agreement must be expressly provided herein, and
there shall be no implied rights pursuant to this Agreement, based on any
course of conduct or other construction or interpretation thereof. All rights
and licenses not expressly granted to You herein are expressly reserved by
SRS.
4. Ownership. Other than those rights expressly granted to You under this
Agreement, SRS, and its subcontractors, service providers, and licensors (as
the case may be) retain all right, title, and interest in and to: (i) the
Shell Recharge App and its components, including all intellectual property
rights embodied therein; (ii) SRS confidential information; and (iii) any
improvements or modifications thereto.
5. Code of Conduct; Revocation or Suspension of Use Privileges. By accessing
or using the Shell Recharge App, You agree to comply with this Agreement, and
to follow Our Code of Conduct, which is set out below. Under this Code of
Conduct, You shall not:
Use the Shell Recharge App for purposes that are unlawful, obscene, harmful,
hateful, invasive of the privacy of others, objectionable, or otherwise
prohibited by this Agreement;
Use the Shell Recharge App in a manner that could disable, overburden, or
impair the Shell Recharge App or interfere with another party’s use and
enjoyment of the Shell Recharge App and services, such as through sending
“spam”;
Seek to obtain access to the Shell Recharge App, materials, accounts, or
information through hacking, data harvesting, data mining, or through other
means We have not intentionally made available to You through the Shell
Recharge App; or
Infringe SRS’s or any third-party’s copyright, patent, trademark, trade
secret, or other proprietary rights or rights of publicity or privacy.
We reserve the right at any time to terminate or suspend Your use of some or
all of the Shell Recharge App immediately without notice if You engage in
activities that We conclude, in Our sole discretion, breach Our Code of
Conduct or otherwise violate this Agreement or Our privacy policy.
6. Your Representations and Warranties. You represent and warrant to SRS
that: (i) You shall not upload any virus or malicious code to the Shell
Recharge App; (ii) You have the full power and authority to enter into this
Agreement and to carry out Your obligations herein; and (iii) You own all
right, title, and interest in and to Your data necessary to permit the access,
use, and processing of Your data in accordance with this Agreement.
7. Warranty Disclaimer. SRS disclaims all representations and warranties with
respect to the Shell Recharge App, whether express or implied. The Shell
Recharge App and all SRS performance obligations and all performance
obligations of SRS’s subcontractors, service providers, and licensors are
provided “as is” without warranty of any kind. SRS does not represent or
warrant that: (i) the Shell Recharge App or other performance obligations will
meet Your requirements or result in any desired outcome, or (ii) the Shell
Recharge App’s operation or the delivery of services will be uninterrupted or
error-free. To the fullest extent permitted by law, SRS hereby disclaims (for
itself, and its subcontractors, service providers, and licensors) all other
representations and warranties, whether express or implied, oral or written,
with respect to the Shell Recharge App and other performance obligations under
this Agreement, including without limitation, all implied warranties of title,
non-infringement, quiet enjoyment, accuracy, integration, merchantability or
fitness for any particular purpose, and all warranties arising from any course
of dealing, course of performance or usage of trade.
Shell EV Charging Solutions UK Ltd. 10 York Road London SE1 7ND, London The United Kingdom
customerservice@shellrecharge.com +44 (0)20 3868 1036 www.shellrecharge.com
Company Number: 10296832 VAT: 248 1696 76 Bank: GB75FTSB40625220022183
8. Limitation of liability. In no event shall SRS be held liable for any direct, indirect, incidental, special, or consequential damages of any kind or nature whatsoever, including without limitation, loss of profits or other economic loss, even if SRS has been advised of the possibility of such damages. In no event shall SRS’s total aggregate liability to You for any claims or damages arising out of this Agreement exceed one hundred Euro (EUR 100.00). We do not exclude or limit in any way Our liability to You where it would be unlawful to do so.
9. Term and Termination.
9.1. Term. Unless earlier terminated pursuant to this Section 9 (Term and Termination), Your access to the Shell Recharge App shall come into force and effect upon Your acceptance of this Agreement and shall continue until terminated in accordance with Section 9.2 (Termination by Us) or Section 9.3 (Termination by You) (the “Term”).
9.2. Termination by Us. We may terminate or suspend Your access to the Shell Recharge App if (i) We believe You, or Your use of the Shell Recharge App violate this Agreement; or (ii) We decide for whatever reason that the Shell Recharge App will be decommissioned. We will notify You that Your account has been terminated or suspended, unless You’ve repeatedly violated this Agreement or We have legal or regulatory reasons preventing Us from notifying You.
9.3. Termination by You. You may terminate Your access to the Shell Recharge App by ceasing use of the Shell Recharge App or terminating Your account as a Registered User.
9.4. Effect of Termination. Upon termination or expiration of Your account or access to the Shell Recharge App for any reason, Your rights to the Shell Recharge App shall immediately terminate and You shall immediately stop accessing or otherwise using the Shell Recharge App. This Agreement will be terminated after Your account is terminated, Your access to the Shell Recharge App is terminated, or Your use of the Shell Recharge App ends. The provisions of this Agreement which by their nature are intended to survive expiration or termination of the Agreement shall survive.
10. Modifications to this Agreement. We may modify this Agreement from time to time at Our discretion. If We modify this Agreement, then such modifications shall take effect proactively, upon Your subsequent access to the Shell Recharge App.
11. General.
11.1.
Governing Law; Exclusive Jurisdiction. This Agreement shall be governed and construed in all respects in accordance with the laws of the Netherlands without regard to any conflict of laws principles. The exclusive venue and jurisdiction for any action or proceeding arising out of this Agreement shall be the competent court of Amsterdam, without prejudice to any other mandatory consumer protection regulation prevailing in Your country of residence.
11.2. Independent Contractors. The Parties are independent contractors, and no agency, partnership, joint venture, or employer-employee relationship is intended or created by this Agreement. Neither Party shall have the power to obligate or bind the other Party.
11.3. Assignment. This Agreement is not assignable by You. SRS reserves the right to assign the rights and obligations under this Agreement for any reason and in SRS’s sole discretion.
Shell EV Charging Solutions UK Ltd. 10 York Road London SE1 7ND, London The United Kingdom
customerservice@shellrecharge.com +44 (0)20 3868 1036 www.shellrecharge.com
Company Number: 10296832 VAT: 248 1696 76 Bank: GB75FTSB40625220022183
11.4.
11.5. 11.6.
Severability; Waiver; Headings. Any provision of this Agreement determined to
be unenforceable or invalid by applicable law or court decision shall not
render this Agreement unenforceable or invalid as a whole and, in such event,
such provision shall be changed and interpreted so as to best accomplish its
objectives within the limits of applicable law or court decision. SRS’s
failure to require Your performance of any obligation herein shall not affect
the full right to require such performance at any time thereafter. SRS’s
waiver of Your breach of any obligation under this Agreement shall not be
taken or held to be a waiver of the obligation itself or of any past or
subsequent breaches of the same obligation. Headings used in this Agreement
are for reference purposes only and in no way define, limit, construe, or
describe the scope or extent of such section or in any way affect this
Agreement.
Subcontracting. SRS shall be entitled to use subcontractors in the performance
of SRS’s obligations under this Agreement; provided, however that if SRS
engages subcontractors, then SRS shall remain liable for all obligations under
this Agreement as though no such subcontracting had occurred.
Entire Agreement; Precedence. This Agreement and the privacy policy set forth
the entire understanding and agreement of the Parties and supersedes any and
all oral or written agreements or understandings between the Parties as to the
subject matter of this Agreement. In the event of a conflict or inconsistency
between this Agreement and the Privacy Policy, the privacy policy shall
control and such conflict and/or inconsistency shall be resolved in favor of
the privacy policy. Neither Party is relying on any warranties,
representations, assurances, or inducements not expressly set forth herein.
Shell EV Charging Solutions UK Ltd. 10 York Road London SE1 7ND, London The United Kingdom
customerservice@shellrecharge.com +44 (0)20 3868 1036 www.shellrecharge.com
Company Number: 10296832 VAT: 248 1696 76 Bank: GB75FTSB40625220022183