Shenzhen G21 Pro True Wireless Stereo Earphones User Guide

Shenzhen G21 Pro True Wireless Stereo Earphones

Table of Product Contents

Product Specification

• Bluetooth Version:5.4
• Support:HFP/A2DP/AVRCP
• Charging Port:Type-
• Battery life:8 hours for earbuds / 28 hours for charging case (actual battery life varies with song type and volume requirements)
• Charging time:1.5 hours for earbuds / 1.5 hours for charging case
• Transmission range:15 meters (without obstacles)

Introduction

How do I pair two earbuds with my phone?

• Please make sure both the earbuds and the charging case are fully charged before first use.

• Step1

Take both earbuds out of the charging case and both earbuds will power on and start pairing automatically. If the earbuds are not connected to your device for more than 5 minutes, the earbuds will automatically turn off. Press the MFB button for about 3 seconds to manually turn on the earbuds when prompted to “Power on”. The indicator light of one earbud will flash blue alternately, and the indicator light of the other earbud will slowly flash blue when paired successfully

Step2

Enable the Bluetooth pairing mode on your phone device, search, and select “G21 Pro” to connect. (You should hear a voice prompt “connected” when wearing earbuds. )

• If the indicator light of the bud is off,it means the phone is connected
• Automatic connectionBy default, the earbuds will connect the last paired phone automatically when powered on.

Prompt

1. If you have any problem pairing the two earbuds with your phone, put the earbuds back in the charging case and repeat the above steps.
2. These earbuds can be used not only together, but also individually If you want to use a single ear bud, just take one earbud out of the case and connect it to your phone. or when using two earbuds, manually turn off one earbud or put one back in the charging case and you’ll be able to use the other one ear bud alone.

Functions

Telephone Communication

• Answer call: tap once
• Hang up: press and hold the key for 2s
• Refuse incoming calls: press and hold the key for 2s

For Music

• Play/pause: tap twice
• Previous track press and hold “L” for 2s
• Next track quickly tap for three times
• Activate Siri: quickly tap for three times
• Turn down the volume: single tap on the left earbud
• Turn the volume: single tap on the right earbud

Charging

Earbuds Charging

• The earbuds will only be charged when you place them in the charging slots correctly.(You can charge the charging case and the earbuds at the same time, or you can charge the charging case first and then the earbuds.)
• The indicator light will show blue while charging.
• The charging case will stop charging automatically and the indicator light on earbuds will go out when fully charged.
• When the earbuds are charging in the charging case, the digital display bar of the case will keep flashing and once fully charged, it will black out

Case Charging

There is a Type-C usb charging cable in the package, please use it to charge the case directly. During charging, the digital display will flash and display the battery level in real time. When fully charged, the number shows 100.

Charging Alerts

• After using it for a long period of time, due to the oxidation of the magnet connector, the earbuds might not be charged or even turned on.
• You can fix this problem by cleaning the magnet connectors on the earbuds and charging case with an alcohol wipe
• Put the earbuds in the charging case, the earbuds will turn off immediately and the charging case will start to charging automatically. The earbuds will connect the last paired phone automatically.

Storage and Maintenance

• If the earbuds have not been used for more than 3 months, we recommend that you charge them.
• Please use a charger approved by the FCC (Federal Communications Commission).
• Do not disassemble the earbuds.
• Children aged 12 and under require adult supervision.
• Do not expose the earbuds to high or low temperatures, and do not use the earbuds during a thunderstorm.
• Avoid free fall or violent shock to the device. Keep the device away from sources of fire and do not place the device in water.

FAQ

• Q: Why don’t these earbuds pair with my phone?
• A: Make sure the earbuds are fully charged and powered on. Make sure your phone’s Bluetooth is enabled If there is no problem with the two points stated above, turn off the powered-on earbuds after 5 continuous and quick clicks. Put them back into the charging case and close the lip, wait for 1 minute, then open the charging case and reconnect the earbuds to the phone.
• Q: Why does the music cut in or out?
• A: First, keep the earbuds no more than 15m away from your phone (no obstacles). If the distance is less than 15m, follow these steps:
  • Put the earbuds back into the case close the lid, and manually click “forget the G21 Pro” on your phone.
  • After 10 seconds, open the charging case and reconnect these earbuds with your phone
• Q: Why the earbuds still won’t be charged or disconnected from the phone after I put them in the case and close the lid?
• A: Make sure the charging case is not in a low battery state. If the charging case is in a low battery state, the earbuds will neither be charged nor disconnected. In this case, please use a type-c charging cable to fully charge the case.
• Q: Are these earbuds sweat-and water-resistant?
• A: These earbuds are sweatproof and slightly waterproof. For electronic devices, we do not recommend that you submerge the earbuds in water. For more detailed product FAQs, please contact our customer service.

Activation & Warranty

Permanent replacement of damaged, defective items or missing components. Please activate via the email below within 30 days. earbudsvip26@gmail.com

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment

RF warning for Portable devices:
The device has been evaluated to meet general RF exposure requirements. The device can be used in portable exposure condition without restriction.

FCC ID : WTD-G21PRO

IC STATEMENT
This device contains license-exempt transmitters)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device

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