WiseNeT ANE-L Series 2MP Turret Camera User Manual

WiseNeT ANE-L Series 2MP Turret Camera

Copyright
©2022 Hanwha Techwin Co., Ltd. All rights reserved.

Trademark
Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.

Restriction
Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.

Disclaimer
Hanwha Techwin makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility. Hanwha Techwin reserves the right to change the contents of this document without prior notice.

• Design and specifications are subject to change without prior notice.
• The initial administrator ID is “admin” and the password should be set when logging in for the first time. Please change your password every three months to safely protect personal information and to prevent the damage of the information theft. Please, take note that it’s a user’s responsibility for the security and any other problems caused by mismanaging a password.

overview

IMPORTANT SAFETY INSTRUCTIONS

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth. (Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)
7. Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for the replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/ accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lighting storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. This product is intended to be supplied by a Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE(48V), 0.14A. (ANE-L6012R)
16. This product is intended to be supplied by a Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE(48V), 0.16A. (ANE-L7012R)
17.  This product is intended to be supplied by isolation power.
18.  If you use excessive force when installing the product, the camera may be damaged and malfunction.  If you forcibly install the product using non-compliant tools, the product may be damaged.
19. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.
20. When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.
21. If you install/disassemble the product in a manner that has not been recommended, the production functions/performance may not be guaranteed. Install the product by referring to “Installation & connection” in the user manual.
22. Installing or using the product in water can cause serious damage to the product.
23. Although a rapid change in temperature could cause frost inside the glass, there will be no problem with the video.

WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENINGS ON THE EQUIPMENT. Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus. To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

CAUTION

• RISK OF ELECTRIC SHOCK. DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK. DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

EXPLANATION OF GRAPHICAL SYMBOLS

• The lightning flash with the arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
• The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

Class construction
An apparatus with CLASS construction shall be connected to a MAINS socket outlet with a
protective earthing connection.

Battery
Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like. The battery cannot be replaced.

Disconnection Device
Disconnect the main plug from the apparatus, if it’s defected. And please call a repair man in your location. When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.

CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

ATTENTION
IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS. These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so. Please use the input power with just one camera and other devices must not be connected. When a new product box is opened (or during the initial use of the product), moisture might build up on the glass of the camera. The built-up moisture disappears naturally within a few hours after powered on. The ITE is to be connected only to PoE networks without routing to the outside plant. The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE 802.3af shall be a UL Listed device with the output evaluated as a Limited Power Source as defined in UL60950-1 or PS2 as defined in UL62368-1. Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102. As such, associated Ethernet wiring shall be limited to inside the building.

Please read the following recommended safety precautions carefully.

• Do not place this apparatus on an uneven surface.
• Do not install on a surface where it is exposed to direct sunlight, near heating equipment or heavy cold area.
• Do not place this apparatus near conductive material.
• Do not attempt to service this apparatus yourself.
• Do not place a glass of water on the product.
• Do not install near any magnetic sources.
• Do not block any ventilation openings.
• Do not place heavy items on the product.
• Please wear protective gloves when installing/removing the camera.

The high temperature of the product surface may cause a burn. The user’s Manual is a guide book for how to use the products. The meaning of the symbols are shown below.

• Reference : In case of providing information for helping of product’s usages
• Notice : If there’s any possibility to occur any damages for the goods and humans caused by not following the instruction

Risk Group 1

WARNING IR emitted from this product.

Do not stare at operating lamp.

Product tested against IEC 62471

Please read this manual for safety before using of goods and keep it in a safe place.

We do not guarantee the quality of third-party products (e.g. lenses, accessories) that you separately purchase. In particular installation environments, there might be interference in radio communications. When the interference of electromagnetic waves occurs between the product and radio communication device, it is recommended to keep a certain distance between the two or change the direction of the receiving antenna.

WARNING
To Prevent damage that may be caused by IR LED, don’t stare at the operating lamp. For the below models only.

• ANE-L6012R
• ANE-L7012R

Risk Group 1

WARNING IR emitted from this product. Do not stare at operating lamp. Product tested against IEC 624

RECOMMENDED PC SPECIFICATIONS

• CPU : Intel(R) Core(TM) i7 3.4 GHz or higher
• RAM : 8G or higher
• Recommended browser: Chrome
• Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium based) ~ Supported OS : Windows, Mac, Linux, Android, iOS, Chrome
• Verification environment
  • Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later
  • Mac 10.13/14: Safari version 11.0.1 or later
  • The video play performance of the web viewer depends on the performance of the user’s CPU and GPU.

RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS

• Recommended capacity : 16GB ~ 512GB(MLC or 3D TLC type required) ~ Recommended Manufacturers : SanDisk, Transcend, Samsung
• Product Type : High endurance, Pro endurance
• The compatibility varies depending on the card manufacturers and types.

NAS RECOMMENDED SPECS (ANE-L7012R MODEL ONLY)

• For this camera, you are recommended to use a NAS with the following manufacturer’s specs.
• Recommended Product : QNAP, Synology

WHAT’S INCLUDED

Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)

• Use installation screws of at least M4, L30 for the installation of this product.

Optional Accessories for Installation
For your easier installation, you can purchase appropriate optional accessories available.

AT A GLANCE

Appearance

direction has been adjusted.

Components

a

|

Reset Button

| The button restores all camera settings to the factory default. Press and hold for about 5 seconds to reboot the system.

J If you reset the camera, the network settings will be adjusted so that DHCP can be enabled. If there is no DHCP server in the network, you must run the Device Manager program to change the basic network settings such as IP address, Subnet mask, Gateway, etc., before you can connect to the network.

b| Micro SD Card slot| Compartment for the Micro SD memory card.
c| Inside cover| Protective cover for the main body.
d| PoE Connector| Connects to the network and supplies power through Ethernet cable.

installation & connection

INSTALLATION

• This camera is waterproof and in compliance with the IP67 spec, but the jack connected to the external cable is not. You are
  recommended installing this product below the edge of the eaves to prevent the cable from being externally exposed.

Precautions before installation
Ensure you read out the following instructions before installing the camera:

• It must be installed on the area (ceiling or wall) that can withstand 5 times the weight of the camera including the installation bracket.

• Stuck-in or peeled-off cables can cause damage to the product or a fire.

• For safety purposes, keep anyone else away from the installation site.
  And put aside personal belongings from the site, just in case.

• If the product is installed with excessive force, it may cause damage to the camera due to malfunction. Forcing assembly using non-compliant tools may damage the product.

Disassembling

1. Hold the camera body with both hands as illustrated and use thumbs to rotate the groove of the base anticlockwise to unlock the middle cover.
2. Remove the middle cover by lifting it.

Installation

1. Consider the direction to be monitored, attach the template, and drill holes by following the template. ` Set the < > mark printed on the template to face the direction of camera monitoring.
2. Coect the camera internal terminal with the corresponding cable.
3. Using 2 tapping screws, fix the camera at 2 holes drilled with a template.
4. Remove all protective films from the camera windows.
5. Unfasten the inner cover bracket until loose.
6. Adjust the lens in a desired direction by referring to the “Adjusting the monitoring direction for the camera” section. (page 11)
7. Push the colored camera part upward in the direction of the arrow, and tighten the screws in the direction perpendicular to the ceiling.
   • Don’t install the screws at an angle
8. Put the middle cover back and rotate it clockwise until it is firmly in place.
   • Align the insert mark on the camera body and the interlock mark on the middle cover to assemble
   • When connecting the cable through the side, remove the wiring hole cover first before doing so.

How to connect the RJ45 waterproof cable to a LAN cable

1. Insert it through the arrow direction.
2. Connect the LAN connector (male) to the cable.
3. Connect the RJ45 modular jack (female) to the RJ45 connector (male).
   • Please, keep each of the parts separated.
4. Assemble by rotating the RJ45 modular jack (female) and the RJ45 protection cover clockwise (Follow the arrow).
5. Assemble by rotating RJ45 protection cover and back cover clockwise (Follow the arrow). When the back cover is assembled, the cable waterproof gasket is tightly attached to the cable to make it waterproof.
   • You must fully assemble it to rotate the back cover up to the end of the screw thread of the RJ45 connector.

Outdoor installation
When you install it outside of the building, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.

1. Connect the PoE cable.
2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.
   • If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
   • Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.

Adjusting the monitoring direction for the camera

• Adjusting the monitoring direction
  You can adjust the camera direction only when the camera is fixed on the ceiling. Where, rotating the camera unit to the left or right is called Pan, adjusting the tilt is called Tilt, and turning the lens on its axis is called Rotation.

  • The effective range of pan is a total of 350 degrees.
  • The effective range of rotation is a total of 360 degrees.
  • The effective range of tilt is a total of 75 degrees.

Methods of adjustment

• * After installing the camera in consideration of the direction to monitor, adjust Pan, Rotation, and Tilt angles.

INSERTING/REMOVING A MICRO SD MEMORY CARD

• Disconnect the power cable from the camera before inserting the Micro SD memory card.
• Do not insert the Micro SD memory card while it’s upside down by force. Otherwise, it may damage the Micro SD memory card.
• When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended.
• Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.

Inserting a Micro SD Memory Card

1. Remove the middle cover and unfasten screws on the inside cover bracket.
2. Rotate it 90° so that the SD cover faces the front, as shown in the picture.
3. Completely tilt the camera towards the back.
4. Use the L wrench provided as a tool to release the SD cover.
5. Slide in the Micro SD card following the direction shown in the picture.

Removing a Micro SD Memory Card
Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot.

• Before removing the Micro SD card, in <Setup ( )>--, set the device to and press the [Apply] button and turn the camera off.
• If you turn off the camera or remove the Micro SD memory card that contains data from the product, the data may be lost or damaged.

POWERING AND NETWORKING

Connect the PoE device and camera’s PoE connectors.

• Connect to a PoE (Power over Ethernet) enabled router’s PoE connector.
• Use PoE (Power over Ethernet) that is compliant with the IEEE802.3af protocols.
• If you want to connect an external device, you must turn off the external device before proceeding.

Network Cable Specification

• If you use a cable other than Category 5e standards, 100m of transmission distance is not guaranteed.

network connection and setup

You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN

1. Launch an Internet browser on the local PC.
2. Enter the IP address of the camera in the address bar of the browser.
   • A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator.
   • By factory default, the IP address will be assigned from the DHCP server automatically. If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the Device Manager. For further details on Device Manager use, refer to “Using Device Manager”. (Page 15)

CONNECTING THE CAMERA DIRECTLY TO A DHCP-BASED DSL/CABLE MODEM

1. Connect the user PC directly with the network camera.
2. Run the Device Manager and change the IP address of the camera so that you can use the web browser on your desktop to connect to the camera.
3. Use the Internet browser to connect to the web viewer.
4. Move to [Setup] page.
5. Move to [Network] – [DDNS] and configure the DDNS settings.
6. Move to [Basic] – [IP & Port], and set the IP type to [DHCP].
7. Connect the camera, which was removed from your PC, directly to the modem.
8. Restart the camera.
   • For information on how to set DDNS, refer to the online help of Web Viewer.
   • For information on how to set the IP format, refer to the online help of Web Viewer.

USING DEVICE MANAGER

• Device manager program can be downloaded from - menu at Hanwha Techwin website (http://www.hanwha-security.com).
• More instructions of Device Manager can be found at menu of the main page.

AUTOMATICALLY SEARCHING CAMERA

If a camera is connected to the same network of the PC where device manager is installed, you can find network camera by using search function.

1. Click at the main page of device manager.
2. Check the camera from the list.
   • Check MAC address at the sticker attached to the camera.

CONFIGURING IP ADDRESS

If you want to change camera network setting, sign must be displayed at . Click at the main page to log in.

Configuring Static IP
Manually insert and configure IP address & port information.

1. Click the camera from the list that you want the change the IP setting.
2. Click at the main page of device manager.
3. Select .
   • IP information of the camera will be displayed as previously set.
4. Fill in IP & Port related categories. If not using a Broadband Router For setting , , and , contact your network administrator.
   • HTTP Port : Used to access the camera using the Internet browser, defaulted to 80.
   • RTSP Port: A port that controls real-time streaming. The initial value is 554.

If using a Broadband Router

• IP Address : Enter an address falling in the IP range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
• Subnet Mask : The of the Broadband Router will be the of the camera.
• Gateway : The of the Broadband Router will be the of the camera.
  • The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.
  • For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”. (Page 17) If the Broadband Router has more than one camera connected Configure the IP-related settings and the Port-related settings distinctly with each other.
    Category| Camera #1| Camera #2
    ---|---|---

IP related settings

| IP Address Subnet Mask Gateway| 192.168.1.100

255.255.255.0

192.168.1.1

| 192.168.1.101

255.255.255.0

192.168.1.1

Port related settings

| HTTP Port RTSP Port| 8080

554

| 8081

555

  * If the <HTTP Port> is set other than 80, you must provide the <Port> number in the address bar of the Internet browser before you can access the camera. ex) http://IP Address : HTTP Port http://192.168.1.100:8080

• Click [Apply] Button.
• If the success message is displayed, click [OK].

Configuring Dynamic IP
Receive IP address from DHCP

• Example of the Dynamic IP environment
  • If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
  • If connecting the camera directly to modem using the DHCP protocols
  • If IPs are assigned by the internal DHCP server via the LAN

1. Click the camera from the list that you want to change the IP setting.
2. Click at the main page of device manager.
3. Select <Obtain an IP address automatically (DHCP)>.
4. Click [Apply] button.
5. If the success message is displayed, click [OK].

MANUALLY REGISTERING CAMERA

If the camera cannot be found using search function, the camera can be registered remotely by manually inserting IP information, if the camera is connected to external network.

1. Click – at the main page of device manager.
2. Insert the range of IP address that you search.
3. Select the of the camera that you register, and insert HTTP port, ID, and password.
4. Click [Register] button.
5. Check if camera is registered.
   • Check MAC address at the sticker attached to the camera.

AUTOMATICALLY CONFIGURING IP

1. Click the camera from the list that you want to automatically configure the IP.
2. Click < + > at the main page of device manager.
   • Equipment Setting menu appears.
3. At the menu, click .
4. Click [Close] button.

PORT RANGE FORWARD (PORT MAPPING) SETUP

If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.

Manual Port Range Forwarding

1. From the Setup menu of the Broadband Router, select <Applications & Gaming> – . For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.
2. Select and for each connected camera to the Broadband Router. The number of each port to be configured to the IP router should be set according to the port number designated in – – <IP & Port> on the camera web viewer.
3. When done, click [Save Settings]. Your settings will be saved.
   • Port forwarding setting is an example of setting CISCO IP router.
   • The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.

Setting up Port Range Forward for several network cameras

• You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page.
• A user can change each port using the camera setting screen.

When Camera1 and Camera2 are connected to a router :

• Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu in in “Settings -> Network -> DDNS”.

CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC

1. Run device manager. It will scan for connected cameras and display them as a list.

2. Double-click a camera to access.
   The Internet browser starts and connects to the camera.

   • Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.

CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET
On a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access cameras within a Broadband Router’s network by using the camera’s DDNS URL.

1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the
3. IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID
   • To use Wisenet DDNS, sign up at the Wisenet DDNS homepage (http://ddns.hanwha-security.com) and register the product at [My DDNS]>[Register Product].

web viewer

CONNECTING TO THE CAMERA

Normally, you would

1. Launch the Internet browser.
2. Type the IP address of the camera in the address bar. ex) • IP address (IPv4) : 192.168.1.100 ; http://192.168.1.100
   • the Login dialog should appear.
   • IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111 ; http://[2001:230:abcd:ffff:0000:0000:ffff:1111] – the Login dialog should appear. If the HTTP port is other than 80
   1. Launch the Internet browser.
   2. Type the IP address and HTTP port number of the camera in the address bar. ex) IP address : 192.168.1.100:HTTP Port number(8080) ; http://192.168.1.100:8080 – the Login dialog should appear.

Using URL

1. Launch the Internet browser.
2. Type the DDNS URL of the camera in the address bar. ex) URL address : http://ddns.hanwha-security.com/ID
   • the Login dialog should appear.
   • Network connection is disabled in the LAN only environment.

Connecting via UPnP

1. Run the client or operating system in support of the UPnP protocol.
2. Click the camera name for search. In the Windows operating system, click the camera name searched from the network menu.
   • The login window is displayed.

Connecting via Bonjour

1. Run the client or operating system in support of the Bonjour protocol.

2. Click the camera name for search.
   In the Mac operating system, click the camera name searched from the Bonjour tab of Safari.

   • The login window is displayed.

To check the DDNS address
If the camera is connected directly to the DHCP cable modem, DSL modem, the IP address of your network will be changed each time you try to connect to the ISP (Internet Service Provider) server. If this is the case, you will not be informed of the IP address changed by DDNS. Once you register a dynamic IP- based device with the DDNS server, you can easily check the changed IP when you try to access the device. To register your device to the server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer’s – to , as well as providing that had been used for DDNS registration.

PASSWORD SETTING
When you access the product for the first time, you must register the login password.

• For a new password with 8 to 9 digits, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 to 15 digits, you must use at least 2 types of those mentioned.
  • Special characters that are allowed.
• Space is not allowed for password.
• For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords.
• If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a memo pad or memorizing it.

LOGIN
Whenever you access the camera, the login window appears. Enter the User ID and password to access the camera.

1. Enter “admin” in the input box. The administrator’s ID, “admin,” can be changed in the Web Viewer.
2. Enter the password in the input field.
3. Click [Sign in].

If you have logged in successfully, you will the Live Viewer screen.

• When you access the camera web viewer, pay special attention to security by checking whether the image data is encrypted.
• You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.

CAMERA WEB VIEWER SETUP

1. Click the [Setup ( )] icon.
2. The Settings window appears.
3. You can configure settings for the camera’s basic information, video, network, event, analysis, and system over the network.
4. Click <Help ( )> to view detailed descriptions of each function.

TROUBLESHOOTING

No video is displayed when accessing the plug-in free webviewer on Safari via HTTPS.

| • On the authentication popup window prompted when initially accessing https, click “View Authentication Certificate” and select the “Always trust when connecting to the designated webviewer IP” check box.

• If the webviewer continues failing to display a video after you select “Next” on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.

I can’t access the camera from a web browser.

| • Check to make sure that the camera’s Network settings are appropriate.

• Check to make sure that all network cables have been connected properly.

• If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem.

• If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.

Viewer got disconnected during monitoring.

| • Connected Viewers become disconnected upon any change to camera or network configurations.

• Check all network connections.

No video is displayed when I newly access the webviewer or connect streaming to the client.

| • The maximum number of profiles available is 3.

The connection may be lost if you use 4 or more of profiles.

Example) If you access MJPEG, H.264 and H.265 and then access with a different profile, the connection will be lost.

The camera connected to the network is not detected in the Device Manager program.|

• Turn off the firewall settings on your PC and then search the camera again.

Images overlap.

| • Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.

No image appears.

| • If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
PROBLEM| SOLUTION
---|---