WISeNeT TNO-6322ER ATEX-rated IP Camera User Manual
- June 3, 2024
- WISeNeT
Table of Contents
TNO-6322ER ATEX-rated IP Camera
NETWORK CAMERA
User Manual
TNO-6322ER
Network Camera User Manual
Copyright ©2021 Hanwha Techwin Co., Ltd. All rights reserved.
Trademark Each of trademarks herein is registered. The name of this product
and other trademarks mentioned in this manual are the registered trademark of
their respective company.
Restriction Copyright of this document is reserved. Under no circumstances,
this document shall be reproduced, distributed or changed, partially or
wholly, without formal authorization.
Disclaimer Hanwha Techwin makes the best to verify the integrity and
correctness of the contents in this document, but no formal guarantee shall be
provided. Use of this document and the subsequent results shall be entirely on
the user’s own responsibility. Hanwha Techwin reserves the right to change the
contents of this document without prior notice. Design and specifications are
subject to change without prior notice. The initial administrator ID
is”admin”and the password should be set when logging in for the first time.
Please change your password every three months to safely protect personal
information and to prevent the damage of the information theft. Please, take
note that it’s a user’s responsibility for the security and any other problems
caused by mismanaging a password.
overview
IMPORTANT SAFETY INSTRUCTIONS
1. Before installation, read all manuals thoroughly and proceed with the installation according to the directions.
2. When connecting a power cable or signal line, check the external connection port first. Incorrectly connecting the power supply may cause fire, electric shock or damage to the product.
3. If you notice any unusual smells or smoke coming from the unit, stop using the product. If this occurs, immediately disconnect the power source and contact the service center. Continued use may cause fire or electrical shock.
4. Do not disassemble while the power is on.
5. Before the power is supplied, confirm that all power cords have been properly connected. An insecure connection may result in fire.
6. If needed, you can disassemble the system after the power has been shut off for 30 minutes. If the system has been in a high or low temperature environment, you may be injured by high heat or low chill of the surface.
7. Before turning the power on, confirm that the power supply supports 24Vac/6A 50/60Hz. Power in excess of the rated voltage may cause a fire.
8. Lightning or thunder may cause damage to the device. When installing the product, consider taking measures that will minimize damage to the product in the event of lightning.
9. When the system is installed, it should be tightly anchored on a floor that can sufficiently sustain its weight against any strong wind. The fixing method and material used must be able to sustain at least 4 times the system’s weight.
10. Do not attach anything to the system.
11. When installing in a dangerous environment, remove the equipment from the power supply to reduce the possibility of ignition.
12. Install explosion-proof seal fitting at the cable entry.
13. During the assembly, fasten the bolt with a proper amount of torque
.
14. Do not install near a heater or motor. Install the system in a place with good ventilation.
15. Technical support should be provided by authorized technical engineers.
16. Do not install the product in a location that is humid, or where the product will be exposed to dust or soot.
17. Do not drop objects on the product, or apply strong impact to it. Keep away from locations where there is excessive vibration or magnetic interference.
18. Do not install on environment where temperature would exceed its operating temperature. The equipment is certified for use in ambient temperatures from -40°C to 60°C (Start up should be done at above -30°C)
19. Keep out of direct sunlight, and away from heat radiation sources.
20. If you want to relocate a product that has already been installed, be
sure to turn off the power and then move or reinstall it. Failure to turn off
the power may result in fire or electric shock.
21. Install the product in a location with good ventilation. When connecting
a power cable or signal line, check the external connection port first.
22. The rubber part of the camera wiper is expendable. Replace with a new one
if performance is degraded.
23. Before cleaning the system, disconnect it from the power supply. 24. This
device has been verified using STP cable. The use of appropriate GND grounding
and
STP cable is recommended to effectively protect your product and property from
transient voltage, thunderstroke, communication interruption. 25. Please use
adequate equipment when handling heavy products to prevent any risk of injury.
26. For stable installation, you must use the provided accessories. If you use
any other accessories not provided by us, the features/performance/safety of
the product cannot be guaranteed. 27. Periodically remove dirt on the surface
of the product to prevent increase in surface temperature of the product.
CAUTION
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude to constitute a risk
of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the
user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying the product.
English _3
! OVERVIEW
overview
CONTENTS
OVERVIEW
3
3 Important Safety Instructions 5 Recommended PC Specifications 5 NAS recommended specs 6 What’s Included 7 At a Glance 8 Installation 10 Connecting with other Device
NETWORK CONNECTION AND SETUP
12
12 Connecting the Camera Directly to Local Area Networking
12 Connecting the Camera Directly to a DHCP Based DSL/Cable Modem
13 Using Device Manager 13 Automatically searching camera 13 Configuring IP
address 14 Manually registering camera 14 Automatically configuring IP 15 Port
Range Forward (Port Mapping) Setup 16 Connecting to the Camera from a Shared
Local PC 16 Connecting to the Camera from a Remote
PC via the Internet
WEB VIEWER
17
17 Connecting to the Camera 18 Password setting 18 Login 18 Camera Web Viewer Setup
APPENDIX
19
19 Troubleshooting
4_ overview
! OVERVIEW
RECOMMENDED PC SPECIFICATIONS
~ CPU : Intel(R) Core(TM) i7 3.4 GHz or higher ~ RAM : 8G or higher ~
Recommended browser: Chrome ~ Supported browsers: Chrome, Safari, Firefox, MS
Edge(chromium based) ~ Supported OS : Windows, Mac, Linux, Android, iOS,
Chrome ~ Verification environment:
– Windows 10: Google Chrome version 80 or later, Firefox version 72 or later,
MS Edge version 83 or later – Mac 10.13/14: Safari version 11.0.1 or later The
video play performance of the web viewer depends on the performance of the
user’s CPU and GPU.
Before installing or while using this product, please visit the website of
Hanwha Techwin, http://www.hanwhasecurity. com, to confirm the latest S/W
version, then download and update it if necessary.
To enhance security, it is recommended to configure a password with various
combinations of special characters, numbers, upper cases, and lower cases.
NAS RECOMMENDED SPECS
~ Recommended capacity : 200GB or higher is recommended. ~ For this camera,
you are recommended to use a NAS with the following manufacturer’s specs.
Recommended products : QNAP NAS, Synology NAS
English _5
overview
WHAT’S INCLUDED
Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)
Appearance
Item Name
Quantity
Description
Fixed explosion-proof camera
1
–
Quick Guide (Optional)
1
Sun shield
1
Blocks direct sunlight
Wrench Bolt (M6x8)
2
Spring washer (M6)
2
Sun shield is fixed on the camera
Flat washer (M6)
2
Wrench Bolt (M8X15)
Hexagonal headed nut to fix wall bracket (M8)
4 Used for assembling camera body and option bracket 4 Used for assembling camera body and option bracket
RJ45 waterproof accessory
1
Used to install in humid places
Appearance
Item Name
Quantity
Options (not included)
Wall bracket (SBE-100WM)
Description Used to install a camera on the wall
Corner bracket (SBE-100KM)
Used to install a wall bracket on a corner of the wall
Pole bracket (SBE-100PM)
Used to install a wall bracket on a pole
6_ overview
AT A GLANCE
Appearance
a
b
d c
f
e
Item
a WIPER b SUNSHIELD c HOUSING ASSY d CABLE ENTRY e ANGLE BRACKET f EARTH
WIRING
Description Wiping out water or dust from camera window. Protection of sunlight and unwanted reflection. Camera module and wiper system and IR LED contained in CASE BODY. Install the Ex Equipment Cable Grands or Ex Components Angle adjuster and bracket mounting Connect to external ground.
English _7
! OVERVIEW
overview
INSTALLATION
Precautions before installation
Ensure you read out the following instructions before installing the camera:
~ Install the system based on the following directions. If you want to install
using a different method, you should confirm the safety recommendations by
making a request to the manufacturer in advance.
~ The gross weight of the system is 10.5 kg. Be careful when lifting the
system, and put on proper anti-slip gloves.
~ It must be installed on the area (ceiling or wall) that can withstand 4
times the weight of the camera including the installation bracket.
~ Stuck-in or peeled-off cables can cause damage to the product or a fire. ~
For safety purposes, keep anyone else away from the installation site.
And put aside personal belongings from the site, just in case.
Installing Sunshield
Assembling the Sunshield on the base housing with 2 x screw bolt.
How to install seal fitting in the cable entry
1. Install the conduit seal system according to the IEC/EN60079-14 standard.
2. Check items that are installed together with screws, conduit sealing
parts, etc.
3. After connecting screws to the cable entry, tightly connect the seal
fitting with an explosion-proof nipple.
4. Pass cables that are connected to the outside through the seal fitting.
Conduit sealing parts should obtain IECEx/ATEX certification.
J ` To install this device, install the Ex Equipment Cable Grands or Ex
Components according to IEC 60079-14 / EN 60079-14. The main cable should be
connected to a junction box or indirect input terminal box at a distance of at
least 3m in length.
Installing Wall Bracket
Screws (M8)5x (Flat washer & Spring washer(M8))
Wall Bracket
1. Use wall mount bracket that can bear at least 4 times the weight of the unit. 2. Secure the unit to the wall mount bracket (secure the vertical place) using 5-M8 screws and washers 3. Apply a generous amount of thread locking compound (Loctite 270 (not included))
8_ overview
Installing Device with Wall / Pole bracket
Screws (M12)4x (Flat washer & Spring washer(M12))
Pole bracket
Wall Bracket
1. Assembling the pole bracket side the wall bracket with 4-M12 screws and
washers 2. Apply a generous amount of thread locking compound (Loctite 270
(not included))
Installing Device with Corner Bracket
Screws (M12)4x (Flat washer & Spring washer(M12))
Corner bracket
Wall Bracket
1. Assembling the corner bracket side the wall bracket with 4-M12 screws and
washers 2. Apply a generous amount of thread locking compound (Loctite 270
(not included))
Earth wiring Connection
1. The external equipotential connections must be set up through the eyelet
on the outside of the product. And the eyelet must be less them 4.
2. Tighten with M6 screw and washer. 3. Insert the earth cable into the cable
terminal. 4. Clamping the terminal using cable clamper tool. 5. Connecting
earth cable to external earth bar.
J Do not disassemble the device during operation. The power should be turned off 30 minutes before disassembling for maintenance. A ground wire is not
included in the accessories. The size of a ground wire should be at least
18AWG
English _9
! INSTALLATION & CONNECTION
installation & connection
CONNECTING WITH OTHER DEVICE
Ethernet External cables
Ethernet Connection
Connect the Ethernet cable to the local network or to the Internet.
Power Supply
Connect the power supply line with the camera power supply terminal using a
screwdriver.
J ` Be sure to connect the AC24V power supply (non-polar) while the power is
shut off.
AC24V power supply wire specification
Wire Type (AWG) Cable Length (Max.)
22
20
18
34 m
55 m
88 m
Network Cable Specification
Item Connector Ethernet
Cable Max Distance
Contents RJ45
10/100Base-T UTP Category 5e
100 m
Remark 10/100 Mbps
Electrical Resistance of Copper Wire at [20°C (68°F)]
Copper Wire Gauge (AWG)
24(0.22mm2)
22(0.33mm2)
20(0.52mm2)
18(0.83mm2)
Resistance (/m)
0.078
0.050
0.030
0.018
Drop Voltage (V/m)
0.028
0.018
0.011
0.006
Recommended Distance (m)
Less than 20
Less than 30
Less than 30
Less than 30
` As shown in the table above, you may encounter a voltage-sag depending on the wire length. If you use an excessively long wire for camera connection, the camera may not work properly. – Camera Operating Voltage: AC 24V±10% – Voltage drop measurements on the chart above may vary depending on the type and manufacture of the copper cable.
How to connect external cables for each model
Connect external cables by referring the table below.
J ` Connect alarm input/output cables for each terminals one by one.
Label print
GND / GRN
ALARM COM / BRN
ALARM OUT / YEL ALARM IN / ORG WAS COM / BLU WAS NO / PUP WAS NC / WHT
AC 24V_A AC 24V_B
MIC IN SPK-OUT
COLOR
GREEN
BROWN
YELLOW ORANGE
BLUE PURPLE WHITE
RED BLACK RED YELLOW
Description
A common terminal to connect external Alarm signal (GND)
A common terminal to connect Alarm output signal (COM)
A terminal to connect Alarm output signal A terminal to connect external Alarm
signal A common terminal to connect Washer Pump (COM) A terminal to connect
Washer Pump (NO) A terminal to connect Washer Pump (NC) A terminal for 24Vac
power supply input (A) A terminal for 24Vac power supply input (B)
Microphone input port Speaker output port
Remarks (Length)
3 m
10_ installation & connection
! INSTALLATION & CONNECTION
How to connect the RJ45 waterproof cable to a LAN cable
1. Insert it through the arrow direction.
2. Connect the LAN connector (male) to the cable.
How to interconnect Washer pump
It is recommended that the camera use the following washer pump.
~ Honeywell EXWJ400-10A Refer to the washer pump manual for details on
connection of washer pump and usage.
3. Connect the RJ45 modular jack (female) to the RJ45 connector (male).
J ` Please, keep each of the parts separated.
RJ45 connector (male)
RJ45 modular jack (female) Rubber ring
4. Assemble by rotating the RJ45 modular jack (female) and the RJ45 protection cover clockwise (Follow the arrow).
RJ45 connector protection cover
Back cover
5. Assemble by rotating RJ45 protection cover and back cover clockwise
(Follow the arrow). When the back cover is assembled, the cable waterproof
gasket is tightly attached to the cable to make it waterproof.
J ` You must fully assemble it to rotate the back cover up to the end of the
screw thread of the RJ45 connector.
Rubber ring
Cable waterproof gasket
English _11
network connection and setup
You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN
1. Launch an Internet browser on the local PC. 2. Enter the IP address of the
camera in the address bar of the browser.
CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM
Camera
DSL/Cable Modem
INTERNET
External Remote PC
DDNS Server (Data Center, KOREA)
Camera Camera
INTERNET
External Remote PC
Local PC
DDNS Server (Data Center, KOREA)
M A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator. By factory default, the IP address will be assigned from the DHCP server
automatically. If there is no DHCP server available, the IP address will be
set to 192.168.1.100. To change the IP address, use the Device Manager. For
further details on Device Manager use, refer to “Using Device Manager”. (Page
13)
1. Connect the user PC directly with the network camera. 2. Run the Device
Manager and change the IP address of the camera so that you can use the web
browser
on your desktop to connect to the camera. 3. Use the Internet browser to
connect to the web viewer. 4. Move to [Setup] page. 5. Move to [Network]
[DDNS] and configure the DDNS settings. 6. Move to [Basic] [IP & Port], and
set the IP type to [DHCP]. 7. Connect the camera, which was removed from your
PC, directly to the modem. 8. Restart the camera.
M For information on how to set DDNS, refer to the online help of Web Viewer. For information on how to set the IP format, refer to the online
help of Web Viewer.
12_ network connection and setup
! NETWORK CONNECTION AND SETUP
USING DEVICE MANAGER
M Device manager program can be downloaded from <Technical Support>-<Online Tool> menu at Hanwha Techwin website (http://www.hanwha-security.com). More
instructions of Device Manager can be found at
AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is
installed, you can find network camera by using search function.
1. Click
~ Check MAC address at the sticker attached to the camera.
CONFIGURING IP ADDRESS
If you want to change camera network setting,
Configuring Static IP
Manually insert and configure IP address & port information. 1. Click the
camera from the list that you want the change the
IP setting. 2. Click
If using a Broadband Router
~ IP Address : Enter an address falling in the IP range provided by the
Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
~ Subnet Mask : The
~ Gateway : The
M The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router. For more information about port forwarding of the broadband router, refer to
“Port Range Forward (Port Mapping) Setup”. (Page 15)
If the Broadband Router has more than one camera connected Configure the IP related settings and the Port related settings distinctly with each other. ex)
Category
Camera #1
Camera #2
IP related settings
IP Address Subnet Mask Gateway
192.168.1.100 255.255.255.0 192.168.1.1
192.168.1.101 255.255.255.0 192.168.1.1
Port related settings
HTTP Port RTSP Port
8080 554
8081 555
M ` If the
5. Click [Apply] Button. 6. If the success message is displayed, click [OK].
English _13
network connection and setup
Configuring Dynamic IP
Receive IP address from DHCP ~ Example of the Dynamic IP environment
– If a Broadband Router, with cameras connected, is assigned an IP address by
the DHCP server – If connecting the camera directly to modem using the DHCP
protocols – If IPs are assigned by the internal DHCP server via the LAN
1. Click the camera from the list that you want to change the IP setting.
2. Click
AUTOMATICALLY CONFIGURING IP
1. Click the camera from the list that you want to automatically
configure the IP.
TNO-6322ER
2. Click < + > at the main page of device manager. ~ Equipment Setting menu appears.
3. At the menu, click
4. Click [Close] button.
MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be
registered remotely by manually inserting IP information, if the camera is
connected to external network.
1. Click
2. Insert the range of IP address that you search. 3. Select the
and insert HTTP port, ID, and password. 4. Click [Register] button. 5. Check
if camera is registered.
~ Check MAC address at the sticker attached to the camera.
14_ network connection and setup
! NETWORK CONNECTION AND SETUP
PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set
the port range forwarding on the Broadband Router so that a remote PC can
access the camera in it.
Manual Port Range Forwarding
1. From the Setup menu of the Broadband Router, select <Applications &
Gaming> –
2. Select
3. When done, click [Save Settings]. Your settings will be saved.
M Port forwarding setting is an example of setting CISCO IP router. The
settings may differ depending on the connected Broadband Router model. For
more information, refer to the user manual of the applicable router.
Setting up Port Range Forward for several network cameras
~ You can set a rule of Port Forwarding on the Broadband Router device through
its configuration web page. ~ A user can change each port using the camera
setting screen.
When Camera1 and Camera2 are connected to a router :
User
Internet
Broadband Router
Start
End
Protocol
IP Address
3000 3000 TCP/UDP 192.168.1.100
3001 3001 TCP/UDP 192.168.1.101
8080 8080 TCP/UDP 192.168.1.100
8081 8081 TCP/UDP 192.168.1.101
Camera1 (192.168.1.100)
HTTP port
8080
RTSP port
3000
Camera2 (192.168.1.101)
HTTP port
8081
RTSP port
3001
M ` Port forwarding can be done without additional router setup if the router
supports the UPnP (Universal Plug and Play) function. After connecting the
network camera, select the checkbox from the menu
English _15
network connection and setup
CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC
1. Run device manager. It will scan for connected cameras and display them as
a list.
2. Double-click a camera to access. The Internet browser starts and connects
to the camera.
M Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser. CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET On a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access cameras within a Broadband Router’s network by using the camera’s DDNS URL. 1\. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router. 2\. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID M To use Wisenet DDNS, sign up at the Wisenet DDNS homepage (http://ddns
.hanwha-security.com) and register the product at [My DDNS]>[Register
Product].
16_ network connection and setup
! WEB VIEWER
web viewer
CONNECTING TO THE CAMERA
Normally, you would
1. Launch the Internet browser. 2. Type the IP address of the camera in the
address bar.
ex) ~ IP address (IPv4) : 192.168.1.100 ; http://192.168.1.100 – the Login
dialog should appear. ~ IP address (IPv6) : 2001:230:abcd:
ffff:0000:0000:ffff:1111 ; http://[2001:230:abcd:ffff:0000:0000:ffff:1111] –
the Login dialog should appear.
If the HTTP port is other than 80
1. Launch the Internet browser. 2. Type the IP address and HTTP port number
of the camera in the address bar.
ex) IP address : 192.168.1.100:HTTP Port number(8080) ;
http://192.168.1.100:8080 – the Login dialog should appear.
Using URL
1. Launch the Internet browser. 2. Type the DDNS URL of the camera in the
address bar.
ex) URL address : http://ddns.hanwha-security.com/ID – the Login dialog should
appear.
J ` Network connection is disabled in the LAN only environment.
Connecting via UPnP
1. Run the client or operating system in support of the UPnP protocol. 2.
Click the camera name for search.
In the Windows operating system, click the camera name searched from the
network menu. – The login window is displayed.
Connecting via Bonjour
1. Run the client or operating system in support of the Bonjour protocol. 2.
Click the camera name for search.
In the Mac operating system, click the camera name searched from the Bonjour
tab of Safari. – The login window is displayed.
To check the DDNS address
If the camera is connected directly to a DHCP-based cable modem or DSL modem,
the IP address will change each time it tries to connect to the ISP (the
company you subscribed to). If this is the case, you will not be informed of
the IP address changed by DDNS. Once you register a dynamic IP-based device
with the DDNS server, you can easily check the changed IP when you try to
access the device. To register your device to the
English _17
web viewer
PASSWORD SETTING
When you access the product for the first time, you must register the login
password.
J For a new password with 8 to 9 digits, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 to 15 digits, you must use at least 2 types of those mentioned. – Special characters that are allowed. : ~!@#$%^*()_-+=|{}[].?/ For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords. If you lost your password,
you can press the [RESET] button to initialize the product. So, don’t lose
your password by using a memo pad or memorizing it.
LOGIN
Whenever you access the camera, the login window appears.Enter the User ID and
password to access the camera.
1. Enter “admin” in the
2. Enter the password in the
If you have logged in successfully, you will the Live Viewer screen.
J When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted. M You will experience the best video quality if the screen size is 100%.
Reducing the ratio may cut the image on the borders.
CAMERA WEB VIEWER SETUP
1. Click the [Setup ( )] icon. 2. The Settings window appears. 3. You can
configure settings for the camera’s basic information, video, audio, network,
event, analysis, and
system over the network. 4. Click <Help ( )> to view detailed descriptions of
each function.
18_ web viewer
! APPENDIX
appendix
TROUBLESHOOTING
PROBLEM
SOLUTION
When an Windows 10 user accesses the web viewer through Chrome or Firefox, the sound volume of microphone changes periodically.
~ This is what happens when microphone driver has been set to Realtek driver. Install the High Definition Audio device (Windows Default Driver) or the third party driver as the microphone driver.
No video is displayed when accessing the plug-in free webviewer on Safari via HTTPS.
~ On the authentication popup window prompted when initially accessing https,
click “View Authentication Certificate” and select the “Always trust when
connecting to the designated webviewer IP” check box.
~ If the webviewer continues failing to display a video after you select
“Next” on the message window below, press the command key + Q to exit the
Safari browser, access again and follow the procedures stated above.
I can’t access the camera from a web browser.
~ Check to make sure that the camera’s Network settings are appropriate.
~ Check to make sure that all network cables have been connected properly.
~ If connected using DHCP, verify that the camera is able to acquire dynamic
IP addresses without any problem.
~ If the camera is connected to a Broadband Router, verify that port
forwarding is properly configured.
Viewer got disconnected during monitoring.
~ Connected Viewers become disconnected upon any change to camera or network
configurations.
~ Check all network connections.
The camera connected to the network is not detected in the Device Manager ~ Turn off the firewall settings on your PC and then search the camera again. program.
Images overlap.
~ Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
~ If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
Voice is not recorded even though audio input settings are configured.
~ You must enable the
PROBLEM
SOLUTION
~ Verify the settings in the following sequence:
A. Check <Data & Time> settings. B. The
No signal is found at the Alarm Output port even when an intelligent video ~ Check alarm output port settings. analysis event is generated.
Cannot record in the NAS.
~ Confirm that the information registered in the NAS is correct.
It reports that NAS setting has failed.
~ Confirm that the IP address of the NAS is valid.
~ Confirm that the ID/password of the NAS is valid.
~ Confirm that you can access the folder designated as the default folder
using the ID of the NAS.
~ Confirm that the NAS SMB/CIFS items are unchecked.
~ Confirm that the NAS IP address and the camera IP address are in the same
format. ex) The NAS & camera subnet mask initial value is 255.255.255.0. If
the IP address is 192.168.20.32 then the NAS IP address should be in the range
of 192.168.20.1~192.168.20.255.
~ Check whether you tried to access as another user without formatting the
default folder saved or used.
~ Confirm that you used recommended NAS equipment.
English _19
Any changes or modifications in construction of this device which are not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment. This device complies with part 15
of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation. This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Hanwha Techwin cares for the environment at all product manufacturing stages,
and is taking measures to provide customers with more environmentally friendly
products. The Eco mark represents Hanwha Techwin’s devotion to creating
environmentally friendly products, and indicates that the product satisfies
the EU RoHS Directive.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate
collection systems) This marking on the product, accessories or literature
indicates that the product and its electronic accessories (e.g. charger,
headset, USB cable) should not be disposed of with other household waste at
the end of their working life. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, please separate these items
from other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources. Household users should contact either
the retailer where they purchased this product, or their local government
office, for details of where and how they can take these items for
environmentally safe recycling. Business users should contact their supplier
and check the terms and conditions of the purchase contract. This product and
its electronic accessories should not be mixed with other commercial wastes
for disposal.
Correct disposal of batteries in this product (Applicable in the European
Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries
in this product should not be disposed of with other household waste at the
end of their working life. Where marked, the chemical symbols Hg, Cd or Pb
indicate that the battery contains mercury, cadmium or lead above the
reference levels in EC Directive 2006/66. If batteries are not properly
disposed of, these substances can cause harm to human health or the
environment. To protect natural resources and to promote material reuse,
please separate batteries from other types of waste and recycle them through
your local, free battery return system.
References
- Wisenet DDNS - New name of SamsungiPOLiS!
- ddns.hanwha-security.com/ID
- Hanwha Vision - Global Vision Solution Provider
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