NAPOLEON Astound 50 Built-In Electric Fireplace User Manual
- September 13, 2024
- Napoleon
Table of Contents
Astound 50 Built-In Electric Fireplace
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Product Information
Specifications:
- Manufacturer: Napoleon
- Model: Electric Appliance
- Warranty: 10.0 years
- Quality Management System: ISO 9001 : 2015
- Components: Superior quality materials
- Warranty Coverage: Electrical components and wearable
parts
Product Usage Instructions:
Installation:
-
Ensure the appliance is placed on a stable and flat
surface. -
Follow the installation guidelines provided in the user manual
for proper setup. -
If unsure, contact a qualified installer or service agency for
assistance.
Operation:
-
Before use, read the user manual thoroughly to understand the
appliance features. -
Plug the appliance into a suitable power outlet according to
the electrical requirements. -
Use the remote control or switches to operate the appliance as
intended.
Maintenance:
-
Regularly clean the appliance using a soft, damp cloth to
remove dust and debris. -
Do not attempt to repair or replace components yourself;
contact an authorized service provider for any maintenance
needs. -
Keep the appliance away from water or moisture to prevent
damage.
Frequently Asked Questions (FAQ):
Q: What parts are covered under the standard warranty?
A: Electrical components and wearable parts are covered,
including fan/heaters, motors, switches, nylon bearing components,
remote controls, and LED lights.
Q: Are light bulbs and fuses covered under the warranty?
A: No, light bulbs and fuses are not covered by the
warranty.
Q: Can I perform repairs myself if needed?
A: It is recommended to contact an authorized installer or
service agency for any repairs to ensure safety and compliance with
the warranty terms.
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EN 10.0 warranty
Napoleon electric appliances are manufactured under the strict Standard of the
world recognized ISO 9001 : 2015 Quality Management System.
Napoleon products are designed with superior components and materials and
assembled by trained craftsmen who take great pride in their work. Once
assembled, the complete appliance is thoroughly inspected by a qualified and
authorized installer, service agency, or supplier before packing to ensure
that you, the customer, receive the quality product that you
expect from Napoleon.
Napoleon Electric Appliance Standard Warranty
Electrical components and wearable parts are covered and Napoleon will provide
replacement parts free of charge during the first year of standard warranty.
This covers: fan/heaters, motors, switches, nylon bearing components, remote
controls, and LED lights. Light bulbs and fuses are NOT covered by the
warranty. Any labour related to warranty repair is not covered. Construction
of models vary. Warranty applies only to components included with your
specific appliance.
Conditions and Limitations
Napoleon warrants its products against manufacturing defects to the original
purchaser only. Registering your warranty is not necessary. Simply provide
your proof of purchase along with the model and serial number to make a
warranty claim. Provided that the purchase was made through an authorized
Napoleon dealer, your appliance is subject to the following conditions and
limitations: Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever
by any of our representatives. Installation must be done in accordance with
the installation instructions included with the product and all local and
national building and fire codes. This standard warranty does not cover
damages caused by misuse, lack of maintenance, accident, alterations, abuse,
or neglect and parts installed from other manufacturers will nullify this
warranty. This standard warranty further does not cover any scratches, dents,
corrosion, or discolouring caused by excessive heat, abrasive and chemical
cleaners, nor chipping on porcelain enamel parts, mechanical breakage of
PHAZERTM logs. In the first year only, this warranty extends to the repair or
replacement of warranted parts which are defective in material or workmanship,
provided that the product has been operated in accordance with the operation
instructions and under normal conditions. Napoleon will not be responsible for
installation, labour, or any other expenses related to the reinstallation of a
warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the Standard Warranty, Napoleon
responsibility under this warranty is defined as above, and it shall not in
any event extend to any incidental, consequential, or indirect damages. This
warranty defines the obligations and liability of Napoleon with respect to the
Napoleon electric appliance and any other warranties expressed or implied with
respect to this product; its components or accessories are excluded. Napoleon
neither assumes, nor authorizes any third party to assume, on its behalf, any
other liabilities with respect to the sale of this product. Any damages to
appliance, brass trim or other component due to water, weather damage, long
periods of dampness, condensation, damaging chemicals, or cleaners will not be
the responsibility of Napoleon. Napoleon reserves the right to have its
representative inspect any product or part thereof prior to honouring any
warranty claim. All parts replaced under the Standard Warranty Policy are
subject to a single claim. All parts replaced under the warranty will be
covered for a period of 90 days from the date of their installation. The
manufacturer may require that defective parts or products be returned or that
digital pictures be provided to support the claim. Returned products are to be
shipped prepaid to the manufacturer for investigation. If a product is found
to be defective, the manufacturer will repair or replace such defect. Before
shipping your appliance or defective components, your dealer must obtain an
authorization number. Any merchandise shipped without authorization will be
refused and returned to sender. Shipping costs are not covered under this
warranty. Additional service fees may apply if you are seeking warranty
service from a dealer.
All specifications and designed are subject to change without prior notice due
to on-going product improvements. Napoleon is a registered trademark of Wolf
Steel Ltd.
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W415-1987 / E / 02.21.23
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