NEO 380 IP Outdoor Beam Moving Head User Manual

August 31, 2024
NEO

380 IP Outdoor Beam Moving Head

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NEO 380 IP OUTDOOR BEAM MOVING HEAD

Specifications

  • Control: Philips MSD Platinum Flex 300S Lamp

  • Physical Dimensions: 635mm x 127mm x 411.5mm x 548.39mm

  • Temperature Range: Maximum ambient temperature, maximum
    temperature of external surface

  • Effects & Functions: Head Module, Frost Module, Framing
    Blade System, Light Module, Lamp-Holder Assembly, Pan & Tilt
    Frame, Base Module

Product Usage Instructions

Safety Instructions

For your own safety, read and understand the manual before
installation or operation. Follow safety precautions for electrical
shock and burn hazards.

Fixture Overview

Dimension

Refer to the provided dimensions for proper installation.

Fixture Components

The fixture includes head module, frost module, framing blade
system, light module, lamp-holder assembly, pan & tilt frame,
and base module.

Accessories

  • User Manual: 1
  • Clamps: 2
  • Safety Cable: 1
  • 3-Pins Signal Line: 1
  • Power Cable: 1

Packing and Shipping

Protection Lock

Pan and tilt locks ensure safe transportation. Follow
instructions for unpacking and repacking after use.

Unpacking

Check for damage upon delivery. Properly unpack the fixture from
flight case or cardboard box.

Packing After Use

  1. Switch off and cool the fixture before packing.
  2. Lock pan and tilt.
  3. Properly pack in flight case or cardboard box.

Installation

Clamps Installation

The fixture can be placed on the stage or mounted on the truss
facing any direction.

FAQ

Q: What should I do if the fixture is damaged during

delivery?

A: Notify the shipper and manufacturer to file a damage
insurance claim. Provide photographic evidence of the damage.

Q: How should I pack the fixture after use?

A: Switch off and cool down the fixture before packing. Lock pan
and tilt. Wrap the fixture in plastic bags and pack it along with
accessories in either the flight case or cardboard box as
instructed.

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NEO 380 IP
OUTDOOR BEAM MOVING HEAD
USER MANUAL | MANUAL DE USUARIO PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE USE
POR FAVOR LEA LAS INSTRUCCIONES ANTES DE USAR
P. 1 Versión Español | Tecshow NEBULA PAR 162 II

1. OVERVIEW

NEO 380 IP
OUTDOOR BEAM MOVING HEAD
PHILIPS MSD PLATINUM FLEX 300S LAMP
NEO 380 IP is an outdoor beam moving head powered by a Philips MSD Platinum Flex 300S lamp. The units offers a 2º beam angle and features a color wheel with 14 gobos + open, divided color and rainbow effect. The units adds to its functions 12 fixed gobos with varaible speed and a 8 faces and 16 faces prisms with independent control. NEO 380 IP is designed to withstand the most extreme weather conditions, without losing performance or versatility offering a grade IP66 protection rate.
Specifications
Source & Optics · Light Source: Philips MSD Platinum Flex 300S Lamp · Color temperature: 7200K · Beam angle: 2°
Photometric Data · Luminous Flux: 12.000 lm.

· Strobe effect: Pulse, Randmon 1-25Hz, Pulse with adjusted speed, synchronous and asynchronous8-facet rotating prism.
· 8-facet linear prism · Gobo Shake · Frost filter · Motorized focus · Dimmer: 0-100% 16 bit. · Strobe effect: Hi-Speed, Pulse, Random 1-25Hz,
Pulse with variable speed. · Synchronous and asynchronous.
Control
· DMX channels: 16/19/22 · Software update via DMX · Temp. indicator from base, arm and lamp.
Physical
· Full color LCD graphic display · DMX connectors: 3 XLR connectors (XLR-3 In and Out) · Power supply connectors: AC Power 4.92 ft. · Dimensions: 630x400x280 mm. / 24.8×15.7×11 in. · Weight: 24 Kg. / 52.9 Lbs.

Movement · Pan: 540º · Tilt: 270º

Temperature Range
· Functions: -25°C – +45°C · Storage: -40°C – +60°C · Advanced cooling system monitored from unit board.

Effects & Functions
· Color wheel: 14 gobos + open · Static gobo wheel: 12 gobos + open, variable
speed. · 8-facet prism and 16 facet prism with independent
effect control combinable with each other. · Motorized iris. · Dimmer: Full range 0-100%

P. 2 English Version | NEO 380 IP

2. SAFETY INSTRUCTIONS
For your own personal safety, please read and understand this manual completely before you attempt to install or operate this unit!
DANGER! Hazardous voltage. Risk of lethal or severe electric shock.
WARNING! Wear protective eyewear. Never look directly into the light source.
WARNING! Burn hazard. Hot surface. Do not touch.

Only to direct mounting on noncombustible surfaces.
Replace all cracked glass shields. Minimum distance to lighted objects. Maximum ambient temperature. Maximum temp of the external surface.

· This product has a protection rating of IP66. · Never open this fixture while in use. · The fixture should be kept clean. DO NOT operate
the fixture in extreme heat or dusty environments. · Avoid contact with chemical liquid. · Minimum distance to lighted objects must be
49.21feet (15m). · Maximum temp of the external surface 194°F
(90°C). · Maximum ambient temperature 113°F (45°C). · Minimum distance of inflammable materials from
the surface 1.6 feet (0.5m). · Lamp should be changed if damaged or distorted
in shape due to extreme heat. · Cover, prism or LCD Menu Function Display with
visible damages such as cracks or scratches must be replaced to ensure performance of the fixture. · Disconnect the fixture from power before changing any parts or accessories. · Basic insulation should be maintained between the controllable device and the product power supply. · Certified safety cables must always be used when installing the fixture.

· Make sure that the installation area can hold a minimum point load of 10 times the weight of all installed fixtures, clamps, cables, auxiliary equipment, etc. Check that the cover, clamps and locks are undamaged.
· The fixture is only intended for installation, operation and maintenance by qualified professional. Instructions stated in the manual must be complied.
· The fixture must be kept in a well-ventilated place at least 50 cm away from any wall surface. Check if the fans or ventilation openings are unblocked.
· This fixture uses discharge lamp. To avoid reducing the lamp’s life, wait at least 15 minutes after powering off to allow the unit to cool down before handling.
· Broken or damaged cables and light source can only be fixed or changed by certified technicians, certified local distributors or the manufacturer to ensure operational safety.
· Do not stick filters or other materials onto the lens.

P. 3 English Version | NEO 380 IP

635 mm 127 mm
411.5 mm 548.39 mm

3. FIXTURE OVERVIEW
3.1 DIMENSION
400 mm

439.5 mm

344 mm 472.46 mm 270º
270º

280 mm 344 mm
270º

P. 4 English Version | NEO 380 IP

3.2 FIXTURE OVERVIEW

HEAD MODULE
FROST MODULE FRAMING BLADE SYSTEM LIGHT MODULE LAMP-HOLDER ASSEMBLY PAN & TILT FRAME
BASE MODULE

3.3 ACCESORIES

ITEM

QTY

USER MANUAL

1

CLAMPS

2

SAFETY CABLE

1

3-PINS SIGNAL LINE

1

POWER CABLE

1

UNIT PC SET PC SET PC

REMARKS Hanging integrated folding lamp, Load weight 200KG 560cm 719 pc with hook Material Steel
1.5*1.5mm2

P. 5 English Version | NEO 380 IP

4. PACKING AND SHIPPING
4.1 PROTECTION LOCK
Pan and tilt locks are equipped to ensure safe transportation. PAN: 4 lock positions are located evenly on the Pan.

PAN LOCK

4.2 UNPACKING
NOTES All products are quality controlled and checked for any faults before they are dispatched to customers. If the fixture is damaged during delivery, the customer must notify the shipper and manufacturer to file a damage insurance claim. Photographic evidence of the damage must be provided.
FLIGHT-CASE Open the cover of the flight-case and remove the plastic packing bags. Hold the handles of the fixture firmly and take it out carefully.

CARDBOARD BOX Open the box and take out the whole set of packaging foam which contains both the fixture and its accessories. Remove the foam from the top, put away the accessories, and then take out the fixture wrapped in the plastic bag.
NOTES CHECK IF THE PAN AND TILT ARE UNLOCKED BEFORE CONNECTING THE FIXTURE TO POWER.

4.3 PACKING AFTER USE
1. Switch off the fixture and wait for at least 5 minutes before disconnecting it from AC power. Cool down the fixture for at least 15 minutes before packing. 2. Lock pan and tilt. 3. Flight case: Wrap the fixture in plastic bags. Hold it by the handles, and then carefully place it inside the flight case along with all the accessories. Close the
P. 6 English Version | NEO 380 IP

cover. Only 3 layers are allowed when piling up the flight cases. Do not upside down.
Cardboard box: Wrap the fixture in plastic bags. Put it in the packaging foam along with all the accessories. Place the other set of packaging foam on top then carefully put it inside the cardboard box.

5. INSTALLATION

5.1 CLAMPS INSTALLATION
The fixture can be placed on the stage or mounted on the truss facing any direction.

Attach the clamps to the mounting position on the base of the fixture.

WARNING! USE TWO CLAMPS WHEN MOUNTING THE FIXTURE. TURN THE SCREWS ATTACHED TO EACH CLAMP A 1/4 TURN CLOCKWISE TO LOCK. ALWAYS REMEMBER TO USE THE SAFETY CABLE WHICH GOES THROUGH THE MOUNTING HOLE ON THE BASE. DO NOT ATTACH THE SAFETY CABLE ON THE HANDLE.

5.2 DEVICE INSTALLATION
1. Make sure there is no damage on the clamps or safety cables before installation. 2. The clamp is mounted on the chassis of the fixture. Horizontally insert the clamp into the mounting holes of the chassis.

Fasten the clamp tightly by a 1/4 turn clockwise. Fix another clamp in the same way. 3. Check if pan and tilt are unlocked before connecting the unit to AC power.

CLAMP

CLAMP

SAFETY CABLE MOUNTING POSITION

P. 7 English Version | NEO 380 IP

5.3 LAMP FITTING AND ADJUSTMENT
1. Disconnect the fixture from AC power. Cool down the fixture. Set the Tilt lock in a horizontal position. 2. Remove the lamp holder lower cover and plug out the waterproof terminal when disassemble the bulb, then loosen the fixed plate and take out the bulb.

3. Put the bulb into the fixed plate, then press the bulb clockwise with the fixed plate when install the bulb, observe the bulb spot and adjust it after lighted the bulb. Finally, plug in the waterproof fan and lamp holder lower cover.

BACK COVER

BACK COVER

Enlarged Diagram
Push the light bulb to the hole press it down.

Remove the back cover

NOTE! THE FIXTURE IS EQUIPPED WITH PHILIPS MSD PLATINUM FLEX 300S, WHICH IS FEATURED WITH HIGH EFFICIENCY AND SHORT-ARC CHARACTERISTIC, SUCH AS A STABLE 7200K COLOR-TEMPERATURE AND AVERAGE LIFESPAN OF 6000H.
NOTE! 1. FITTING ANOTHER TYPE OF LAMP WILL CAUSE POTENTIAL DAMAGE TO THE FIXTURE. CHANGE THE LAMP BEFORE IT REACHES ITS LIFESPAN. READ THE GUIDELINES IN THE PACKAGE CAREFULLY WHEN FIXING THE LAMP. 2. TO AVOID ANY IMPACT ON THE BEAM, DO NOT TOUCH THE BULB WITH YOUR BARE HANDS. THE LAMP MUST BE KEPT CLEAN WITH THE USE OF THE CLEAN PAPER CONTAINED IN ITS PACKAGE.
P. 8 English Version | NEO 380 IP

6. POWER/CONTROL CONNECTION

6.1 POWER CONNECTION
Connection method: · L (Live) Brown wire · E (Earth) Yellow / Green bi-color wire · N (Neutral) Blue wire

The voltage and frequency of the power source must be in compliance with the ones marked on the fixture. It is strongly recommended that each fixture are to be connected to the power source separately so that they can be switched on / off individually.

6.2 CONNECTION METHOD
The fixture has 3-pin XLR connectors for DMX data input and output as shown below. Connection between the console and fixture, and between fixtures must be made with 2 core screened

DMX signal cable. Maximum connecting distance of signal cable is 150 meters. Additional DMX512 signalamplifier is recommended for longer distance.

DMX 512 1: Ground 2: 3: +

Connect the Console’s DMX OUTPUT to the first fixture’s DMX INPUT, then the first fixture’s DMX OUTPUT to the second fixture’s DMX INPUT and so on. It is recommended not to connect more than 32 units

on a single DMX universe. On the last fixture`s output connect a DMX terminator. (The terminator is a XLR connector with a ¼ W and 120 resistor between the pin 2 and pin 3) as shown below:

DMX TERMINATOR

OUTPUT INPUT

OUTPUT INPUT

CONSOLE OUTPUT INPUT

6.3 TESTING
Connect the fixture to AC power. Check if the lamp is on and the fixture is independently controllable before putting into operation.

P. 9 English Version | NEO 380 IP

7. CONTROL PANEL
7.1 USING THE CONTROL PANEL

UPPER

LEFT

RIGHT

LOWER

· The control panel features touch-sensitive buttons and LCD digital display for quick and easy setup of address code and functions menu.
· Press UP or DOWN to view or select the function menu.
· Press LEFT to choose a function and enter into corresponding sub menu. Each menu represents a specific function of the fixture.

· Press RIGHT to select the specific function and save the changes or enter into the submenu, then press UP or DOWN to change the value of the selected function (increase or decrease).
· Press LEFT to return to the previous menu or exit.

8. TECHNICAL SPECIFICATION

8.1 PHOTOMETRIC
NEO 380
ILLUMINANCE (LUX)

10m 8m
6m 4m 2m
0 2m 4m 6m 8m 10m
Distance(m) Diameter(m/ft.)

107530

26883

20

40

0.7

1.4

11948
60 2.1

6721

4301

80

100

2.8

3.5

P. 10 English Version | NEO 380 IP

OTHER FEATURES
· Enhanced stability of the fixture due to the wide input voltage AC/DC switching power supply which both reduces the impact of power and voltage fluctuations, and removes the restriction of voltage and frequency variations in different countries.
· Automatic energy saving: when the shutter or CMY is closed, power consumption will be reduced automatically with the photoelectric tracking induction technology.

· Sleep mode: uses the most advanced technology to remotely activate sleep mode. When the fixture is disconnected from signal, the sleep mode is enabled automatically to make it more stable and safer. Sleep time can be customized.
· Power setting: built-in continuous rechargeable battery, allowing setting functional data via LCD interface without power connection.

9. GOBOS AND COLORS

9.1 GOBOS
· One fixed gobo wheel: 12 gobos + open, CW/CCW rotation, variable speed.

· Color wheel: 14 colors + open, split color, CW/ CCW rotation,”Rainbow effect”in both direction.

FIXED GOBO WHEEL

ROTATING COLOR WHEEL

1: Red 2: Yellow 3: Blue 4: Yellow 5: Purplish Red 6: Light Yellow 7: Blue Green 8: Green 9: Rose Red 10: Lavander 11: Flourescence 12: Claybank 13: Brown 14: Cool White

P. 11 English Version | NEO 380 IP

10. MENU STRUCTURE

LEVEL 1 LEVEL 2

Run setting

Address Setting Value Display Auto-Program

Time info
Device info Temperature Fans Info Err Info

LEVEL 3
Address: 001~ XXX Pan ……AllOff Master /Alone
This Time Total Time Last Run Hours Lamp On Hours Lamp Off Hours Last Time Code Clear Last Time Lamp Time Code Clear Lamp Time
Body Temperature
NO/…
No Err/…

Software Version XX RDM Code0032-xxxxxx

Status Setting
Fan Speed System settings Display Settings
Temperature Unit Value Default Wireless Dev Restore Default

Console Set Addr No Signal Status Pan Reverse Tilt Reverse Pan Scan Degree Scan Feedback Standby Time
Smart Control High Speed Low Speed
Backlight Time Keyboard Lock Brightness Set Language Auto Screen Set
Celsius Fahrenheit
Pan……
Wireless Off Wireless On Wireless Trans. Wireless Reset
Yes/No

LEVEL 4
XXXXXX Hour XXXXXX Hour XXXXXX Hour XXXXXX Hour XXXXXX Minute Password: xxx Yes/No Password: xxx Yes/No XXX ‘C/’F
Enable/Disable Hold/Auto/Music Enable/Disable Enable/Disable 360/540 Enable/Disable Disable/1~20 Min, 30
1~80 Min/Disable Enable/Disable 15%~100% 80% Chinese/English Off/On/Auto
Pan =XXX

INFO
Setting the DMX address Display the channel value Run auto program in master or slave
Since power on time Product total run time Last product run time Lamp on time Lamp close time Clear last time password Clear last time Clear lamp time password Clear lamp time
Body temperature
Show this device’s status
The software version and RDM code
Address can be changed by console The status while no signal Pan Reverse Tilt Reverse Pan Scan Degree Scan Feedback Standby time
Auto fans speed Fans high speed Fans low speed
Backlight off time Press

3s to unlock Brightness Set Change the language Screen change settings
Temperature unit
The default value after power on
Wireless off Wireless on Wireless transfer DMX data to another Wireless reset
Restore to default value

P. 12 English Version | NEO 380 IP

P. 12 English Version | NEO 371 3IN1

Motor Reset

System Reset Scan Reset Color Reset Gobo Reset Strobe Reset Other Reset

Test Mode

Pan…

Channel Adjust

Manual Mode Adjust Mode

Pan
Input Password Pan

Channel Setting

Channel Mode

Standard Mode Simplified Mode Extended Mode Custom Mode A Custom Mode B Custom Mode C

Set Custom Mode1 Set Custom Mode2 Set Custom Mode3

Max Channel Pan

Program Edit

Select Group

Program Unit 1 Program Unit 2 Program Unit 3

Program Edit

Auto-Program1 : Auto-Program10

Record Scene

Scene XX

Password=XXX(99) Pan=XXX
Channel = XX Pan = CH01
Auto-Program 1 ~10 Auto-Program 1 ~10 Auto-Program 1 ~10 Run Step 1=Scene xxx Step 8=Scene xxx Start Scene: XX End Scene: XX

*Settings hightlighted in light grey are default values.

System Reset Pan And Tilt Motor Reset Color Motor Reset Gobo Motor Reset Strobe Motor Reset Other Motor Reset
Every channel test
Manual control
The password of adjust mode Fixed all begin position
Standard channel mode Basic channel mode Extended channel mode Custom channel mode A Custom channel mode B Custom channel mode C
Change the channel order
Choose build-in program for slave 1 Choose build-in program for slave 2 Choose build-in program for slave 3
Edit the channel DMX Edit the scene time Get scene DMX form console
Record scene form console

P. 13 English Version | NEO 380 IP

11· DMX PROTOCOL

DMX MODE STND BASIC EXTND

NAME

DMX VALUE

0

31

32

63

1

1

64

127

1

Strobe/Shutter

128

159

160

223

224

255

2

2

2

Intensity

0

255

3

3

Intensity 16 Bit 0

255

0

7

8

15

16

23

24

31

32

39

40

47

48

55

56

63

4

3

64

71

4

Color Wheel 72

79

80

87

88

95

96

103

104

111

112

119

128

187

188

195

196

255

DMX PERCENTAGE

FUNCTION

0.0% 12.16% Closed

12.55% 24.71% Shutter Open

25.1% 49.8% Strobe from slow to fast

50.2% 63.35% Shutter Open

62.75% 87.45% Random strobe from slow to fast

87.5% 100% Open

0%

100% No light > Full light

0%

100% Intensity fade, fine (LSB)

0%

2.75% Open

3.14% 5.88% Color 1

6.27% 9.02% Color 2

9.41% 12.16% Color 3

12.55% 15.29% Color 4

15.69% 18.43% Color 5

18.82% 21.57% Color 6

21.96% 24.71% Color 7

25.10% 27.84% Color 8

28.24% 30.98% Color 9

31.37% 34.12% Color 10

34.51% 37.25% Color 11

37.65% 40.39% Color 12

40.78% 43.53% Color 13

43.92% 50.20%

49.80% Color 14

73.33%

Color continous rotation CCW from slow to fast.

73.73% 76.86%

76.47% Stop

100%

Color continous rotation CCW from slow to fast.

P. 14 English Version | NEO 380 IP

5

4

6

5

7

6

8

7

0

15

16

18

19

21

22

24

25

27

28

30

31

33

34

36

37

39

40

42

43

45

46

48

49

51

52

53

54

59

5

Gobo Wheel 60

65

66

71

72

77

78

83

84

89

90

95

96

101

102

107

108

113

114

119

120

125

126

127

128

187

188

195

196

255

6

Dimmer

0

255

7

Dimmer 16 Bit 0

255

0

31

8

Prism 1

32

127

0

31

9

Prism 2

32

255

0.0% 5.88% Open gobo

6.27% 7.06% Gobo 1

7.45% 8.24% Gobo 2

8.63% 9.41% Gobo 3

9.8% 10.59% Gobo 4

10.98% 12.16% 13.33%

11.76% Gobo 5 12.94% Gobo 6 14.12% Gobo 7

14.51% 15.29% Gobo 8

15.69% 16.47% Gobo 9

16.86% 17.65% Gobo 10

18.04% 20.00% Gobo 11

19.22% 20.00% Gobo 12

20.39% 20.78% Open gobo

21.18% 23.14% Gobo 1 shake

23.53% 27.84% Gobo 2 shake

25.88% 27.84% Gobo 3 shake

28.24% 30.20% Gobo 4 shake

30.59% 32.55% Gobo 5 shake

32.94% 37.25% Gobo 6 shake

35.29% 37.25% Gobo7 shake

37.65% 40.00% 42.35%

39.61% Gobo 8 shake 41.96% Gobo 9 shake 44.31% Gobo 10 shake

44.71% 46.67% Gobo 11 shake

47.06% 49.02% Gobo 12 shake

49.41% 50.20% 73.73% 76.86% 0.0%

49.80% Open Gobo

73.33%

Gobo wheel continous rotation CW from slow to fast

76.47% Stop

100%

Gobo wheel continous contrarotation CCW from slow to fast.

100% From 0% to 100%

0.0% 100% Dimmer, fine tuning

25.5% 27.8% Off

28.2% 30.6% On

0%

33.3% Off

13%

100% On

P. 15 English Version | NEO 380 IP

DMX MODE STND BASIC EXTND

NAME

DMX VALUE

0

127

1

1

128

187

1

Prism1 rotation

188

195

196

255

10

9

11

Frost

0

127

128

255

11 10

12

Pan

0

255

12

13

Pan, fine (LSB) 0

255

13 11

14

Tilt

0

255

14

15

Tilt, fine (LSB) 0

255

0

9

10

19

20

29

30

39

40

49

50

59

60

69

70

79

80

89

90

99

100

109

110

119

120

129

130

139

140

149

150

159

160

169

170

179

180

189

190

199

200

209

210

219

220

255

DMX PERCENTAGE

FUNCTION

0.0%
50.2%
73.7%
76.9%
0% 50.2% 0% 0% 0% 0% 0% 3.9% 7.8% 11.8% 15.7% 19.6% 23.5% 27.5% 31.4% 35.3% 39.2% 43.1% 47.1% 51% 54.9% 58.8% 62.7% 66.7% 70.6% 74.5% 78.4% 82.4% 86.3%

49.8%
73.3%
76.5%
100%
49.8% 100% 100% 100% 100% 100% 3.5% 7.5% 11.4% 15.3% 19.2% 23.1% 27.1% 31% 34.9% 38.8% 42.7% 46.7% 50.6% 54.5% 58.4% 62.4% 66.3% 70.2% 74.1% 78% 82.0% 85.9% 100%

Prism indexed Prism continous rotation CW from slow to fast. Stop Prism continous rotation CW from slow to fast. Off On Pan Pan, fine (LSB) Pan Tilt, fine (LSB) No function Open light after 5 seconds Close light after 5 seconds Color Wheel half color switch Reserved Reset all motor after 5 seconds Scan motor reset after 5 seconds All color motor reset after 5 seconds All gobo motor reset after 5 seconds All strobe motor reset after 5 seconds Other motor reset after 5 seconds Bult-in program 1 Bult-in program 2 Bult-in program 3 Bult-in program 4 Bult-in program 5 Bult-in program 6 Bult-in program 7 Bult- in program 8 Bult-in program 9 Bult-in program 10 Reserved No Function

P. 16 English Version | NEO 380 IP

12· SYSTEM WIRING DIAGRAM
P. 17 English Version | NEO 380 IP

13. MAINTENANCE AND TROUBLESHOOTING

13.1 CLEANING AND MAINTENANCE

It is required that the fixture should be kept clean and well maintained to ensure its reliability. Its lifespan mainly depends on the working environment and proper operation. Should you have any questions, please consult a technical engineer.
NOTES: Damage resulted from dust, smoke, oil or improper use is not covered by warranty.
WARNING: Disconnect the fixture from AC power, and let it cool down for at least 15 minutes before opening the housing. Make sure to use a soft cloth to clean the optical components, and be careful, as the coating is easily scratched. Do not use any organic solvent such as alcohol to clean the reflector mirror, dichroic color filters or housing of the fixture.

· If the light from the lamp appears dim, this normally indicates that it is reaching the end of its life span and should be changed at once. Aged lamps run to the extremity of their life might explode.
· If fixture does not function, check the fuse on the power socket of the fixture. Replace the fuse of the same specification if it is blown.
· The fixture is equipped with thermal-protection device that will switch off the lamp in case of overheating. If this happens, please check that the fans are not blocked, and clean them if they are dirty. Check whether the fans are operational. If not, call a qualified technician.

· If the lens is cracked or otherwise damaged, replace it immediately.
· If the lamp becomes damaged or deformed in any way it must be replaced.

13.2 TROUBLE SHOOTING

PROBLEM
No response after connected to A/C power

POSSIBLE CAUSE

SUGGESTED CORRECTION

Power switch not turned on.

Turn on power switch.

Take out the fuse and check if it is blown.
Abnormal A/C input (A/C power socket, power cables, luminaire power socket).
No DC voltage from switching power supply.

Locate the blown fuse. Remove the broken fuse. Insert a replacement fuse of the correct amperage.
Replace AC power socket and power cables, and then adjust power socket for proper connection.
Check if the switching power supply has DC voltage output. Replace the switching power supply.

P. 18 English Version | NEO 380 IP

PROBLEM

POSSIBLE CAUSE

SUGGESTED CORRECTION

DMX cables disconnected from fixture’s Connect DMX cable to the fixture’s DATA IN

DATA IN connector.

connector.

Open circuit or short circuit fault in the DMX cables.

Replace DMX cables as required.

No response or wrong response to the commands of the control system.

Wrong DMX address for the fixture in the control system.
Misuse in “Channel setting > Channel Mode” of the fixture.

Malfunctioning of DMX cannon input/ output connectors. No input/output voltage to the main control board of the fixture.

Normal end of lamp life.

Ensure the address in “Run setting > Address Setting > Address” of the fixture is consistent with the address in the ontrol system.
Choose the channel mode in “Channel setting > Channel Mode” of the fixture as required by the user.
Troubleshooting the DMX XLR signal plate of the fixture, replace the main control board of the fixture.
Test the lamp in an adjacent fixture which is known to be operating properly and then replace as necessary.

Whether the function of the relay board is intact, whether the signal is normal or not.

Repair or replace.

The lamp does not start when switch is turned on.

Shorted leads between ballast and the lamp.

Incorrect ballast output.

Incorrect triggers output.

Replace components as required.
Check ballast output to determine if it conforms to lamp requirements. If voltage and current do not stabilize in five to ten minutes warm-up time, ballast output is incorrect and adjustment should be made. Check capacitor wiring, if visibly available, to determine if capacitors are properly wired.
Replace triggers.

The lamp is off unexpected.

The fixture is in sleep mode.

Should the fixture is not in active use for “standby time”, the sleep mode is enabled automatically to make it more stable and safer, sleep time can be customized.

Lamp has been operating: cool down time insufficient.

Environmental conditions such as extreme temperatures will have the fixture stop working, the lamps will require a period of time to cool and re-establish optimum starting conditions. Restart time varies with the degree of ventilation built into it, ambient temperature, and draft conditions.

Overheat ballast resulting in premature failure or damaged ballast.

The ballast incorporate internal automaticresetting thermal protection, which deactivates the ballast should it overheat. Normal operation resumes once the ballast has cooled sufficiently. Burned-out or failing lamps, or high temperatures in or around the fixture, can cause the ballast to overheat, so we need solve the problem and replace components as required.

Thermostat damaged.

Replace.

P. 19 English Version | NEO 380 IP

PROBLEM Shaking, wrong position, and out of control gobo wheel.
Decreased brightness, uneven pattern projections
Wrong color
Non-clear shape

POSSIBLE CAUSE

SUGGESTED CORRECTION

No function the connector between gobo wheel motor and drive, loose, damaged, or broken cables connecting the gobo wheel and drive.

Reconnect the gobo wheel motor to the drive, and replace cables as required.

The gobo wheel motor’s drive IC on the Replace the drive having the same

PCB might be out of condition.

software version as required.

Dislocated magnetic tube and positioning magnet, or damaged magnetic tube.

Calibrate the position of the magnetic tube to the positioning magnet, and replace magnetic tube as required.

Shaking motor, wrong rotation angle, losing step or damaged motor.

Replace the motor as required.

Normal end of lamp life.

Test the lamp in an adjacent fixture which is known to be operating properly and then replace as necessary.

The midline of the lamp is not aligned with the center point of the effect assembly (consisting of the rotating gobo wheel, static gobo wheel, color wheel, strobe, prism, and frost), focus module, and object lens.

Reinstall the lamp. Adjust the lamp position until the midline of the lamp is aligned with the center point of the effect assemblies (consisting of the rotating gobo wheel, static gobo wheel, color wheel, strobe, prism, frost, the focus adjusting module, and the object lens).

Excessive dusts or smudges on the effect assembly, focus module and objective lens.

Follow the instructions stated in this user manual to clean the effect assembly, focus module and objective lens.

Damaged or deformed effect assembly, Replace the damaged or deformed

focus module or objective lens.

components.

Normal end of lamp life.

Test the lamp in an adjacent fixture which is known to be operating properly and then replace as necessary.

Excessive dusts or smudges on the rotating gobo wheel or color wheel.

Follow the instructions stated in this user manual to clean the rotating gobo wheel or color wheel.

Rotating gobo wheel, color wheel with coating wearing off, damages or deformation.

Replace the worn-off, damaged or deformed rotating gobo wheel and color wheel.

Excessive dusts or smudges on the rotating gobo wheel or color wheel.

Follow the instructions stated in this user manual to clean the rotating gobo wheel or color wheel.

Excessive dusts or smudges on the focus module or objective lens.

Follow the instructions stated in this user manual to clean the focus module or objective lens.

Damaged or deformed focus module or Replace the damaged or deformed focus

objective lens.

module or objective lens.

P. 20 English Version | NEO 380 IP

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