HIS-UM23.8-A 23.8 Inch Universal Mount Industrial Monitor User Manual

HIS-UM23.8-A 23.8 Inch Universal Mount Industrial Monitor

Product Information

Specifications

• Model: HIS-UM23.8- _ A
• Display Size: 23.8 inches
• Video Resolution: 1920 x 1080 pixels
• Touch Screen: Yes
• Power Supply: 10.8-26.4VDC, 2.3A max
• Compliances: UL 62368-1

Product Usage Instructions

Installation Instructions

1. Step 1: Prepare for Installation
   Gather all necessary tools and components for installation.
   Ensure the area where the monitor will be installed is clean and free of obstructions.

2. Step 2: Bench-test Configuration
   Connect video and power cables according to the provided instructions.
   Connect and set up the touch screen functionality as needed.

3. Step 3: Install the Monitor
   For pre-assembled workstations, follow the designated steps for installation.
   Mount the monitor securely in the desired location using appropriate hardware.

FAQ
Q: Can this monitor be used in hazardous locations?
A: The monitor is suitable for use in Class I, Division 2, Groups A, B, C, and D; Class II, Division 2, Groups F and G; Class III; or non-hazardous locations only. Ensure proper installation according to local electrical codes.

WARNING!

To prevent fire or shock hazard, do not expose live components to rain or moisture. Dangerously high voltages are present inside the unit. Do not disassemble the unit. Refer servicing to qualified personnel only. Operator could be exposed to dangerously high voltage if AC power is not connected properly. Verify all wiring is properly connected.
This equipment is not intended for use in critical applications where its failure
to operate would create immediate life-threatening circumstances. Applications including, but not limited to, nuclear reactor control, aerospace navigation systems and life support systems are not appropriate for this product.
To be covered by UL 62368-1, the socket-outlet shall be installed near the equipment and shall be easily accessible.
When using DC power input: The HIS-UM23.8 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV/LPS or Class 2 levels rated 10.8-26.4VDC, 2.3 A max. The equipment is not intended to connect directly to a DC Mains source.

FCC Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the device.

Hazardous Locations

• This equipment is suitable for use in Class I, Division 2, Groups A, B, C, and D; Class II, Division 2, Groups F and G; Class III; or non-hazardous locations only.
• WARNING – EXPLOSION HAZARD – Do not disconnect equipment unless power has been removed or the area is known to be non-hazardous.
• WARNING – EXPLOSION HAZARD – Substitution of any components may impair suitability for Class I, II & III, Division 2 Locations.
• NOTE: Hope Industrial Systems provides wiring and conduit that complies with the U.S. National Electric Code but cannot rate wiring or conduit methods for hazardous locations, as these must be locally inspected and approved. The customer must install their hazardous location rated monitor in accordance with the
• applicable electrical codes for their location.
• YB, PED4X4, and FPED series are not approved for routing internal cables in Class II or III locations. If these mounting options are desired, customer must route cables outside of pedestal. Choose only CP-CON-xx or CP-BLNK-xx cover plate series for Universal Mount Monitors for hazardous locations.

Any steps marked with this symbol are required to ensure compliance with Class I, II, III, Division 2 Hazardous Location requirements.

Waste Electrical and Electronic Equipment Directive (WEEE)
The following information is only for EU-member states and the UK:
The mark shown to the right indicates compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE 2) amending Directive 2002/96/
EC. The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
The European Union WEEE Regulations of 2014 require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the market. Hope Industrial Systems will take back WEEE, free of charge, when purchased directly from us. Please contact support for details.

Mechanical Drawings

Front View

Rear View

Side View

Installation Instructions

Step 1: Prepare for Installation

IMPORTANT!

1. Ensure that sufficient power is available and a readily accessible disconnect device is incorporated in the building installation wiring.
2. Ensure that sufficient space is available to allow for proper air flow around the enclosure.
3. Ensure that the air temperature around the unit (top and bottom) will not exceed the rated specifications of the unit.
   • The maximum rated temperature for the HIS-UM23.8 is 50°C (122°F).
   • Remember that even though this product is designed to operate at 50°C, the life span of any electronic device is shortened when it is consistently operated at high temperatures. Therefore, it is wise to take steps to keep the temperature of the ambient air around the unit as low as possible.
4. Ensure that the ambient humidity of the air around the unit does not exceed the specifications of the unit.
   • The maximum rated humidity for the HIS-UM23.8 is 90% non-condensing.

Step 2: Bench-test Configuration
Make sure everything works before installing into the production environment.

TIP!
If using a KVM extender, please refer to the installation instructions included with the KVM extender module. It is particularly important to bench- test the full configuration prior to final installation. This will help to identify and troubleshoot any system issues while configuration changes may still be easily made.

Connect Video and Power Cables
The cable ports are located on the rear of the monitor.

Video Connection
DisplayPort connections are supported natively with the integrated DisplayPort connector. Optional adapters are available for Mini DisplayPort.
An integrated DVI-I connector is used to support both digital (DVI, HDMI) and analog (VGA, RGB) signals through the same port. VGA signals require use of a VGA to DVI adapter. RGB video sources (BNC, RCA) require additional adapters. HDMI (including Mini and Micro) can also use the DVI-I port using an adapter.

After selecting the appropriate interface, connect one end of your video cable to the input port on the rear of the monitor. If using a DVI cable, secure the screw locks to ensure adequate strain relief. Connect the other end to the appropriate port on your host computer or other video source.
NOTE: If this step is not performed, the product will not comply with Class I, II, III, Division 2 Hazardous Location requirements.

TIP!
To avoid incompatibility issues, use only certified video adapters available from Hope Industrial Systems. Many 3rd-party signal adapters are known to cause signaling issues.

Power Connection
The HIS-UM23.8 supports both AC and DC power input, but only one should be used to connect power to the monitor.
AC power input accepts 100 to 240 VAC, 0.6/0.3 A, 60/50 Hz. Loosen the retaining clip for the power cable on the rear of the monitor. Connect the AC power cable to the power input port on the monitor then retighten the retaining clip. Connect the other end into a nearby outlet.
NOTE: If the retaining clip screw is not tightened, the product will not comply with Class I, II, III, Division 2 Hazardous Location requirements. DC power input accepts 10.8 to 26.4 VDC, 2.3 to 0.9 A, Class 2 or SELV/LPS.

1. With main power disconnected, hook up incoming power wires to the DC input terminal blocks according to the label markings. Securely tighten terminal block screws.
2. Plug the connector into the unit and secure by tightening the two side screws.
3. Earth and shield grounds should be connected via the adjacent chassis screw designated with this symbol:

NOTE: If steps 1 and 2 are not performed, the product will not comply with Class I, II, III, Division 2 Hazardous Location requirements.

Connect and Set Up Touch Screen
The HIS-UM23.8 display is available with 3 different touch screen technologies: Single-Touch Resistive, Multi-Touch Resistive, and Projected Capacitive (PCAP). Touch screen configuration steps vary based on the model.

Multi-Touch Resistive Touch Screen Models (HIS-UM23.8-_RVA)
Hope Industrial Multi-Touch Resistive models are pre-calibrated at the factory and do not require recalibration in normal use.
These models do not require driver installation for most operating systems and are recognized as touch-screen devices by recent Windows operating systems.

Using Windows, options such as hold-to-right-click are available in Windows Tablet settings.

USB Connection and Strain Relief
An integrated cable retention bracket is installed on the monitor’s USB port and secures the connection. Insert the USB cable connector through the retention bracket and into the monitor. Connect the other end to the USB port on the host computer.

Multi-Touch PCAP Touch Screen Models (HIS-UM23.8-_PVA and HIS- UM23.8-_SVA)
Multi-Touch PCAP models are also precalibrated at the factory and do not require calibration in normal use. These models do not require drivers for most operating systems.
Using Windows, options such as hold-to-right-click are available in Windows Tablet settings. More advanced touch screen configuration is available using an optional driver. Contact Hope Industrial support for more information.

USB Connection and Strain Relief
An integrated cable retention bracket is installed on the monitor’s USB port and secures the connection. Insert the USB cable connector through the retention bracket and into the monitor. Connect the other end to the USB port on the host computer.

Single-Touch Resistive Touch Screen Models (HIS-UM23.8-_TVA)
Single-Touch Resistive models require the installation of a driver for calibration and access to advanced configuration options.
Contact Hope Industrial Systems if you require a CD-ROM with documentation and touch screen drivers. For a full list of downloadable drivers, please check the following address: https://www.HopeIndustrial.com/support/drivers/

IMPORTANT!
Only Single-Touch Resistive Touch Screen Models (HIS-UM23.8-_TVA) require a touch screen driver to be installed on the host computer. No driver is needed for Multi-Touch Resistive or PCAP models in most circumstances.
Single-Touch Resistive models include both USB and Serial (RS-232) ports for touch screen operation, but only one of these should be connected to the computer. When both ports are available on the computer, USB is preferred.

Installing the Driver: USB Connections

1. Do not plug the USB connection into the computer until the driver installation is  complete. If the USB connection has already been made, disconnect at this point.
2. Download the appropriate driver for your operating system from the address listed  above. Click to “Run” the software when prompted.
3. Follow the on screen prompts to complete the driver installation.
4. Once the driver has been successfully installed, the USB connection can be made by inserting the connector through the monitor’s integrated cable retention bracket and into the USB port. Connect the other end to the USB port on the host computer.
5. Proceed with Calibration (below).
   Note: detailed and up-to-date USB driver installation instructions can be found at the following address: https://www.hopeindustrial.com/blog/calibrating-a-touch-screen/

Installing the Driver: Serial (RS-232) Connections
Serial Connections must be made before installing the driver.

1. Connect one end of the Serial cable to the Serial input port on the rear of the monitor. Connect the other end to the Serial port on the host computer. Tighten the screw locks on the cable connectors to ensure adequate strain relief.
   NOTE: If this step is not performed, the product will not comply with Class I, II, III, Division 2 Hazardous Location requirements.

2. Download the appropriate driver for your operating system from the address listed above. Click to “Run” the software when prompted. Follow the on screen prompts to complete the driver installation.

3. Proceed with Calibration (below).

• Calibrate the Touch Screen (Single-Touch Resistive Models Only)
• Once the driver has finished installing, you are ready to calibrate the touch screen.
• Open the Windows Control Panel and ensure the “View by” option is set to
• “Small icons” in the top right of the window. Click the Elo icon to open the Elo Touchscreen utility.
• Under the “General” tab, click the “Align” button to start the calibration routine.

Step 3: Install the Monitor
Once you have completed the full bench-test configuration and confirmed that all components are working properly, you are ready for final installation and mounting of the monitor.

WARNING
Hope Industrial will not assume liability for damage to internal electronics due to improper installation. Contact Hope Industrial if you need additional assistance.

Pre-Assembled Workstations
If you purchased a pre-assembled workstation, most of the assembly has already been performed for you. For your reference, complete installation instructions are shipped with the workstation should you need to disassemble or reassemble it for any reason. They may also be found on our website at the following address:

https://www.HopeIndustrial.com/docs/99108

Install Cable Exit Cover Plate
Installation instructions vary slightly depending on the Cable Exit Cover Plate you ordered. Complete installation instructions are shipped with each Cover Plate configuration and may also be found on our website at the following addresses:

• Conduit Cable Exit (CP-CON Series):https://www.HopeIndustrial.com/docs/99075
• Pilot Hole Cover Plate (CP-BLNK Series): https://www.HopeIndustrial.com/docs/99077
• Compression Gland (CP-GL Series): https://www.HopeIndustrial.com/docs/99033
• Compression Gland (CP-RG Series):
• CP-RG1: https://www.HopeIndustrial.com/docs/99071
• CP-RG2: https://www.HopeIndustrial.co.uk/docs/99120

Mount the Monitor
Hope Industrial Systems offers a variety of mounting options for your Universal Mount Monitor. Individual installation instructions are shipped with the following products and may also be found on our website at the addresses listed below.

Heavy Industrial Yoke Mounts
The standard yoke may be used alone, with our benchtop mounting kit for through-surface cable routing, or with our Pedestal Mount for free-standing applications. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:

Heavy Industrial Arm Mounts
Our wall arm mounting options range from solid wall yoke to fully articulating arms. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:

Wall Mount Arms (for YA -15 and YA -24 Series): https://www.HopeIndustrial.com/docs/99090
Wall Yoke (for YW -07 Series): https://www.HopeIndustrial.com/docs/99091

VESA Radial Arm
The VESA Radial Arm Mount is designed to suspend our Universal Mount
Monitors above a working area.

VESA Wall Mount Bracket
The VESA Wall Mount Bracket allows simple, effective mounting of our
Universal Mount Monitors to any vertical surface.

VESA Benchtop Stand
The VESA Benchtop Stand allows easy, stable positioning of our Universal Mount Monitors on any flat surface.

All Hope Industrial Universal Mount Monitors come standard with a 100 mm square VESA mounting pattern with M4 threads. Below is the VESA mounting diagram for Hope Industrial Universal Mount Monitors. Detailed installation instructions for specific VESA mounting options are shipped with the product and may also be found on our website at the following address:

https://www.HopeIndustrial.com/docs/99034

IMPORTANT!
If using VESA mounting screws not supplied by Hope Industrial Systems, ensure they do not intrude into the enclosure more than 12.7 mm (0.5″).

Video Settings
Setting the Timing Mode
Setting the timing mode of your computer graphics adapter (or other video source) is important for maximizing the quality of the screen image and for minimizing eye strain. The timing mode consists of the resolution (e.g. 1920 x 1080) and refresh rate (or vertical frequency; e.g. 60 Hz). After setting the timing mode, use the On-Screen Display (OSD) controls to adjust the screen image.

TIP!
For the best picture quality, set your computer graphics adapter timing mode to: VESA 1920 x 1080 @ 60 Hz

Please refer to the computer graphics adapter manufacturer’s manual for instructions on setting the resolution and timing mode. In Microsoft Windows, these settings may be found at the following location:

• 2000, XP: Control Panel > Display > Settings
• Vista: Control Panel > Personalization > Display Settings
• Windows 7, 8: Control Panel > Appearance and Personalization > Adjust Screen Resolution
• Windows 10, 11: Start > Settings > System > Display

Control Panel Buttons
Use the control panel buttons located on the back of the monitor to display and adjust various settings on the On-Screen Display (OSD) menu.

1. To open the OSD menu, press the Menu button.
   NOTE: All OSD menus and adjustments screens disappear automatically after 60 seconds. This is adjustable through the OSD Time out setting in the Setup menu.

2. To navigate through the main OSD menu, press the left [◄] or right [►] button. 3. To select a control to adjust, press the Select [ SEL ] button to navigate down through
   the menu.

3. To adjust a selected control, press the left [◄] or right [►] button, or press the right ] button to open the submenu for a selected control.

4. To return to the main OSD menu, press the Menu button. 6. To exit the OSD menu, press the Menu button.

On-Screen Display

functions

VGA Settings| Includes the Timing, Auto setup, H total, V position, H position,

and Phase functions

Setup| Includes the Inputs, OSD, Info, Reset to factory defaults, Source scan, and Advanced Setup functions

(OSD) Menus

To open the OSD menu, press the Menu button once.

level) and the foreground (white level).
Brightness|

• Adjusts the background black level of the screen image.
• This feature may also be accessed by pressing the left [◄] button outside of the OSD menu

Sharpness| Adjusts the clarity of the screen to make the image sharper or softer

Color Menu
The Color submenu in the Picture menu includes the Auto color, Theme mode, Gamma, Color balance, and User color functions.

example, analog signal level drops on long VGA cables. It needs an input signal with a picture with black and full color content (white,

red, blue, green). Please contact our support team for further

details

NOTE: The Auto color function is only available when using the analog VGA connector.

Theme mode| Allows the user to select from three image modes for different usage, as well as the default “Off” setting:

• Multimedia optimizes the screen for multimedia applications, such as video playback
• Desktop optimizes the screen for desktop applications
• Gaming optimizes the screen for gaming applications.

Gamma| Adjusts the gamma value from 0 to 7. High gamma values display whitish images and low gamma values display high contrast images.
Color Menu| Description
---|---
Color balance| Provides several color adjustment modes, including preset color temperatures and a User color mode that allows individual adjustment of Red, Green, and Blue. The factory default setting for this product is Normal

• User color allows individual adjustment of Red, Green, and Blue
• Warm adds red to the screen for warmer white and richer red
• Normal is the factory default setting.
• Cold adds blue to the screen image for cooler white.

VGA Settings Menu
The VGA Settings menu includes the Timing, Auto setup, H total, V position, H position, and Phase functions.

graphics card in the computer.
Auto setup|

• Automatically sizes, centers, and fine tunes the video signal to eliminate waviness and distortion
• This feature may also be accessed by pressing the Select [ SEL ] button outside of the OSD menu.

increasing or decreasing the total horizontal pixels. H total affects how the image is stretched horizontally.
V position (Vertical Position)| Moves the screen image up and down.
H position (Horizontal

Position)

| Moves the screen image left and right.
Phase| Adjusts the focus of the screen image. Allows the user to remove any horizontal noise and sharpen the image of characters

Setup Menu
The Setup menu includes the Inputs, OSD, Info, Reset to factory defaults, Source scan, and Advanced Setup functions.

settings.

• Time out sets the length of time (in seconds) the OSD screen is displayed. For example, with a “60” setting, if a control is not pushed within 60 seconds, the display screen disappears

• Transparency adjusts the level of transparency of the OSD menu against the background.

• Language allows the user to choose the language used in the menus and control screens

• Rotation allows the user to rotate the OSD by 0°, 90°, 180°, or 270°. A “Mirrored” setting is also available, which is a horizontal reflection of the OSD.

• OSD Position allows the user to move the OSD by its x Position or y Position

• Show Logo allows the user to disable the power-on splash screen

Info| Displays the monitor’s Software, Software Revision, Timing

mode, and Mode ID

Reset to factory defaults| Returns adjustments made to the following functions back to factory default settings: Contrast, Brightness, Sharpness,

Theme mode, Gamma, Color balance, User color, H total, V position, H position, Phase (at some resolutions only), Source scan

Source scan is enabled and there is no active video signal present, the display will cycle through video connections until a video source is detected
Advanced Setup| The Advanced Setup submenu contains two additional settings:

• Smart ISP flashes the video board firmware. Do not activate without assistance from Hope Industrial technical support
• CVT Mode set to “On” (the default setting) will force the display to only render VESA CVT (Coordinated Video Timings) standard signals. When set to “Off” the display will use its entire internal lookup table when syncing to an incoming video signal. CVT Mode should only be set to “Off” as a troubleshooting step if the display is having trouble syncing to an analog video signal.
• DVI EDID set to “Analog” will output the EDID information as an analog format. When set to “Digital” it will output the EDID information as a Digital format.

Cleaning Instructions

CAUTION!
DO NOT USE ABRASIVE MATERIALS, SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS, ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING. ALWAYS USE A SOFT CLOTH, PREFERABLY MADE OF COTTON.

All displays may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content. Vinegar or ammonia will not hurt the screen.
The anti-reflective coatings on glass window-equipped displays are physically part of the surface of the glass and resist degradation.

Video Troubleshooting

IMPORTANT!
If using a KVM extender, first try to resolve any problems using the solutions listed below. If the problem still exists, try bypassing the KVM extender. If this fixes the problem and allows the monitor to work properly, then the KVM extender is the source of the problem. Please refer to the troubleshooting section of the KVM extender manual or contact Hope Industrial Systems for additional assistance.

Power cable is not

plugged in.

|

• Check power connections at the monitor and power source
• For DC input, check the connector polarity and ensure input voltage is 108 to 264 VDC

No image on the screen and control’s Power Indicator light is lit solid red| Monitor is not powered on| Press the Power button on the monitor for 1-2 seconds to turn the monitor on and make sure the Power Indicator light is lit green.
No image on the screen and control’s Power Indicator light is blinking orange or blinking green| Video cable is not plugged

in correctly

| Check the video cable connection at the monitor, PC, and/or KVM extender
PC is in Power Saving

mode

| Power Saving mode can usually be exited by moving the mouse or pressing a key on the keyboard.
PC is not sending signal.| Connect PC to another known working monitor to check the PC source signal.
Analog/VGA signal is not a standard CVT signal (this does not apply to digital signals).| Disable the “CVT Mode” function in the OSD’s “Setup > Advanced Setup” menu This allows the monitor to use the controller board’s internal mode table to display signal.
Symptom| Causes| Solutions
---|---|---
“Scanning Ports / No Signal” message box and no image on the screen| Video cable is not plugged

in correctly

| Check the video cable connection at the monitor, PC, and/or KVM extender
PC is not powered on| Ensure PC is powered on
PC is not sending signal.| Connect PC to another known working monitor to check the PC source signal.
“VGA / Out of Range” or “DVI / Out of Range” message box and no image on the screen| The source signal exceeds the maximum resolution and/or refresh rate that the monitor can handle( > 1920 x 1080 resolution or > 75 Hz refresh rate)| Adjust the computer settings to the monitor’s native resolution:

1920 x 1080 @ 60 Hz

Incorrectly displayed or partial image on the screen| Analog/VGA signal in use and monitor has not been adjusted correctly for the source signal.|

• Activate the “Auto setup” function in the OSD’s “VGA Settings” menu. This function may also be activated by pressing the Select [ SEL ] button outside of the OSD menu
• Fine tune the picture by manually adjusting the image using the settings in the OSD’s “VGA Settings” menu.

Analog/VGA signal is not a standard CVT signal (this does not apply to digital signals).| Disable the “CVT Mode” function in the OSD’s “Setup > Advanced Setup” menu  This allows the monitor to use the controller board’s internal mode table to display signal.
Wrong or abnormal colors (white is not white)| Analog/VGA signal in use and monitor color settings are incorrectly adjusted| Adjust monitor settings by running the “Auto color” function in the OSD’s “Picture > Color” menu
Video cable is not securely connected| If any colors (red, green, or blue) are missing, check the video cable to make sure it is securely connected
Video cable is bad| Ensure no loose or broken pins in the cable connector Shorts in cable could also cause improper image to display.
Screen image is dim| Brightness and/or contrast settings are not set properly| Adjust the monitor’s brightness and/or contrast settings in the OSD’s “Picture” menu

Touch Screen Troubleshooting
Multi-Touch Touch Screen Models (HIS-UM23.8-_PVA, HIS-UM23.8-_RVA, and HIS- UM23.8-_SVA)

plugged in correctly.

| Make sure the USB touch screen cable is securely connected to the monitor and PC
USB cable length exceeds 5 meters| USB cables have a 5 meter limitation Exceeding this length may cause connection issues without the use of a USB or KVM extender device  Please contact Hope Industrial support for extension options
The screen responds to touch, but does not follow my finger| Touch screen calibration issue| Hope Industrial PCAP and Multi-Touch Resistive touch screens are calibrated at the factory and should not require recalibration in the field. If a touch accuracy issue is encountered, please contact Hope Industrial support for solutions

Single-Touch Resistive Touch Screen Models (HIS-UM23.8-_TVA)

plugged in correctly.

| Make sure either the USB or Serial touch screen cable is securely connected to the monitor and PC Do not connect both
USB cable length exceeds 5 meters| USB cables have a 5 meter limitation Exceeding this length may cause connection issues without the use of a USB or KVM extender device Please contact Hope Industrial support for extension options
Serial connection in use, but touch screen driver has not been installed| With a Serial connection, no touch will be detected until the touch screen driver is installed. See section “Installing the Driver: Serial (RS-232) Connections” above
Serial connection in use, but connection to computer is not using the same port for which the touch screen driver is installed| The Serial cable must be connected to the computer’s COM port prior to driver installation to allow touch screen detection and association with the correct COM port. To fix, uninstall the driver, reboot

the computer, then follow instructions

in section “Installing the Driver: Serial (RS-232) Connections” above Be sure to connect the touch screen serial port before installing the driver.

The screen responds to touch, but does not follow my finger| Touch screen driver has not been installed and the touch screen has not been calibrated| Follow instructions for driver installation and calibration in section “Single-Touch Resistive Touch Screen Models” above
Touch screen driver has been installed, but the touch screen has not been calibrated| Follow instructions for calibration in section “Calibrate the Touch Screen (Single-Touch Resistive Models Only)” above

Specifications

Display

Type| Thin-film transistor (TFT) Active Matrix Liquid Crystal
Size| 23.8″ diagonal
Image Size (W x H)| 527 04 mm x 29646 mm (2075″ x 1167″)
Native Resolution| Full HD 1080p (1920 x 1080, 16:9 aspect ratio)
Minimum Resolution| VGA (640 x 480)
Pixel Pitch| 02745 mm x 02745 mm
Number of Colors| 167 million
Brightness (white)| 350 nits (cd/m2)
Viewing Angle (Hori/Vert)| 178 ° / 178 °
Contrast Ratio (typical)| 1000:1
Backlight (typical)| LED; 40,000 hour brightness half-life
Functional

Control Panel Buttons| Menu, SEL (Navigate Down / Auto setup), ◄ (Left / Down / Brightness), ► (Right / Up), Power
On-Screen Display (OSD)

Menus

| Contrast, Brightness, Sharpness, Color, Timing, Auto setup, H total, V position, H position, Phase, Inputs, OSD, Info, Reset to factory defaults, Source scan, Advanced Setup
Touch Screen Options|

• Single-Touch Resistive Touch Screen: Serial (RS-232) and
• USB interface to host computer
• Multi-Touch Resistive Touch Screen: USB interface to host computer
• Multi-Touch PCAP Touch Screen: USB interface to host computer

Video

Input Connectors|

• DVI-I, DisplayPort
• Optional adapters are available for other connection types (contact Hope Industrial Systems for details)

Input Signal Formats|

• RGB Analog video, 0.7/1.0 Vp-p, 75 Ohms
• Compatible sync modes: Separate H/V sync, Composite sync, Sync on Green
• DVI (HDMI via adapter)
• DisplayPort 11

NOTE: NTSC/PAL composite input available (call for details)

Horizontal Scan| 24 – 82 kHz
Vertical Scan| 50 – 75 Hz
Common Supported Video Signal Formats (not a complete list)|

• 1920 x 1080 @ 50, 60 Hz
• 1680 x 1050 @ 60, 70 Hz
• 1600 x 1200 @ 50, 60, 65, 70, 75 Hz
• 1600 x 900 @ 60 Hz
• 1400 x 1050 @ 60, 75 Hz
• 1440 x 900 @ 60, 75 Hz
• 1366 x 768 @ 60 Hz
• 1360 x 768 @ 50, 60 Hz
• 1280 x 1024 @ 60, 67, 72, 75 Hz
• 1280 x 960 @ 60, 67, 72, 75 Hz
• 1280 x 800 @ 50, 60, 75 Hz

|

• 1280 x 768 @ 50, 60, 75 Hz
• 1280 x 720 @ 50, 60 Hz
• 1152 x 900 @ 66 Hz
• 1152 x 870 @ 75 Hz
• 1152 x 864 @ 60, 75 Hz
• 1024 x 768 @ 50, 60, 70, 72, 75 Hz
• 1024 x 600 @ 60 Hz
• 848 x 480 @ 60 Hz
• 800 x 600 @ 56, 60, 75 Hz
• 800 x 480 @ 60 Hz
•    720 x 576 @ 50 Hz
• 720 x 480 @ 60 Hz
•    640 x 480 @ 50, 75 Hz

Response Time (typical)| 14 ms
Physical

Enclosure Type| Self-contained enclosure
Enclosure Rating| Built to IP22 standards

• NEMA/UL Type 2 (Black Powder-Coated or Stainless Steel) Built to IP65/IP66 standards
• NEMA/UL Type 12/4 (Black Powder-Coated Steel)
• NEMA/UL Type 12/4/4X (Stainless Steel)

Enclosure Dimensions

(W x H x D)

| 6033 mm x 3830 mm x 695 mm (2375″ x 1508″ x 274″)
Net Weight|

• Black Powder-Coated Carbon Steel model – 11.7 kg (26 lbs.)
• Stainless Steel model – 13.5 kg (30 lbs.)

Shipping Weight|

• Black Powder-Coated Carbon Steel model – 14.5 kg (32 lbs.)
• Stainless Steel model – 14.5 kg (32 lbs.)

Environmental

Operating Temperature| 0° to 50°C (32° to 122°F)
Storage Temperature| -20° to 60°C (-4° to 140°F)
Humidity| 20% to 90% non-condensing
Operating Shock| 15 g, 6 msec, half-sine
Operating Vibration (sine)| 1.0g, swept sine 9 – 500 Hz
Transport Vibration (random)| 0.1g2 / Hz, 10 – 200 Hz; 0.03g2 / Hz, 200 – 2000 Hz
Altitude|

• Operating: up to 10,000 feet
• Non-operating: up to 40,000 feet

Compliances and Certifications

Electrical|

• UL/EN/IEC62368-1, UL Listed (File No E212889)
• FCC Class A
• CAN ICES-3A/NMB-3A Issue 07
• CE
• UKCA
• NOM (Registration No. NOM-019-SCFI-1998)

NOTE: DC power must use shielded DC input cable

Environmental|

• IEC 60721-3 (Reliability)
• WEEE
• Unique Identifier Number (France): FR041915_050NLX
• WEEE Registration Number (Germany): DE 78623714
• WEEE Registration Number (Ireland): IE03575W
• WEEE Registration Number (Italy): IT21120000013548
• WEEE Registration Number (Spain): 7947
• WEEE Registration Number (UK): WEE/DJ1859ZX

Enclosure| UL 50E (File No E212889)
Hazardous Location| UL Rated for Hazardous Locations: I Listed for Class I, Division 2 for Groups A, B, C, and D; Class II, Division 2 for Groups F and G; Class III; Temp Code T5 (File No E334953) per ANSI/ISA-1201-2015 and CAN/CSA C222 No 213-15

Warranty Statement

Who is Covered?

This warranty covers the purchaser of this product only and is not transferable without our written consent.

What Does This Warranty Cover and What is the Period of Coverage?
We warrant this product to be free from defects in material and workmanship, subject to the conditions set forth below. The warranty remains in force for a five year period beginning on the date we invoice you. If Hope Industrial Systems repairs or replaces a product under warranty, its warranty term is not extended, but the repair itself is warranted for 90 days.

What Will We Do to Correct Problems?
We will repair or replace (at our sole option) any part of the unit which proves to be defective. Replacement parts may be new or refurbished and will meet the same specifications of the original parts or unit. For orders sold through our U.S. operations, at our expense we will return the product to any location within the U.S.A. via the shipping method of our choice. Shipping fees for products returned to customers outside the U.S.A. are the responsibility of the customer. For products originally sold through Hope Industrial U.K., return shipping to and from Hope Industrial repair facilities and any EU member country (except Croatia, Cyprus, and Malta) will be provided using a pre-paid UPS shipping label sent via email.

How Do You Get Service?
In order to receive warranty service you must get prior approval from Hope Industrial Systems. To request warranty service you can contact our customer service representatives. If we determine that warranty service is needed we will give you a Return Material Authorization (RMA) number. This RMA number must be conspicuously marked on the outside of the shipping box. Hope Industrial Systems will not accept shipments not accompanied by the RMA number. Except where otherwise noted, you must ship or deliver the product to Hope Industrial Systems Freight prepaid.

What Does This Warranty Not Cover?
This warranty does not cover equipment which has been damaged due to misuse, abuse or accident such as: operating the equipment outside of published specifications; exposure to chemicals or gases not covered by specified IP/NEMA standards; displaying fixed images for long periods of time resulting in afterimage effects; improper or unauthorized repair by anyone other than Hope Industrial Systems or a service agency authorized by Hope Industrial Systems to perform such repairs; fire, flood, “acts of God”, or other contingencies beyond the control of Hope Industrial Systems.
Hope Industrial Systems’ responsibility for malfunctions and defects in hardware is limited to repair and replacement as set forth in this warranty statement. Hope Industrial Systems shall not be liable for direct, indirect, incidental, consequential, or other types of damages resulting from the use of any Hope Industrial Systems product other than the liability stated above. These warranties are in lieu of all other warranties express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not apply to you. You are cautioned that the performance of this product can be affected by many factors, such as system configuration, software, application, and operator control of the system. It is your responsibility to determine suitability of this product for your purpose and application.

• Hope Industrial Systems, Inc.
• US / International
• 1325 Northmeadow Parkway, Suite 100
• Roswell, GA 30076
• United States
• Toll Free: 877-762-9790 | International: +1 678-762-9790 | Fax: +1 678-762-9789
• Sales and Customer Service: sales@HopeIndustrial.com
• Support and Returns: support@HopeIndustrial.com
• Accounting Department: accounting@HopeIndustrial.com www.HopeIndustrial.com

EU Authorized Representative:
Falcons Logistics B.V.
Hoeksteen 26 F
2132 MS Hoofddorp
Netherlands
HopeIndustrial.eu
Phone: +31 20 241 0853
Sales: sales@HopeIndustrial.eu
Support: support@HopeIndustrial.eu Accounting: accounting@HopeIndustrial.eu

• United Kingdom Authorized Representative:
• Falcon AR Services UK LTD
• Lynton House
• 7-12 Tavistock Square
• WC1H 9LT London
• United Kingdom
• HopeIndustrial.co.uk
• Phone: +44 (0) 20 7193 2618
• Sales: sales@HopeIndustrial.co.uk
• Support: support@HopeIndustrial.co.uk Accounting: accounting@HopeIndustrial.co.uk

France
Phone: +33 8 05 08 05 19 HopeIndustrial.fr

Spain
Phone: +34 91 1438229 HopeIndustrial.es

Germany
Phone: +49 800 001 0486 HopeIndustrial.de

Italy
Phone: +39 80 0740414 HopeIndustrial.it
Mexico
Phone: +52 800 9531935 HopeIndustrial.mx

UM23.8A User Manual, 99183A, December 2023

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>