poly Voyager 4200 UC Series Stereo Wireless Bluetooth Headset User Guide

poly Voyager 4200 UC Series Stereo Wireless Bluetooth Headset

Specifications

• Product Name : Voyager 4200 UC Series
• Features: Amazon Alexa, Microsoft Teams, Siri, Google Assistant
• Connectivity: Bluetooth
• Compatibility: PC, mobile devices

Product Usage Instructions

Overview

• The Voyager 4200 UC Series offers various features and functionalities including Amazon Alexa, Microsoft Teams integration, Siri, and Google Assistant. It comes with a charge stand for select models and a USB Bluetooth adapter for high-fidelity audio.

Connect and Pair

Connect to PC

1. 1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

2. Wait for the USB adapter LED to flash and then turn solid to indicate a connection. You will hear “PC connected” if the headset is worn.
3. When on a call, the LED on the USB adapter will flash blue. When not on a call, the LED will be solid.

Configure USB Adapter:

• *  **Windows:**

  • To configure the Bluetooth USB adapter for music playback, navigate to the Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600 as the Default Device and click OK.

Fit and Charge

You can wear the headset on either the right or left side. Make sure to charge the headset when needed and check the battery status regularly.

Load Software

Install the Poly Lens Desktop App from poly.com/lens to customize headset behavior through advanced settings.

The Basics

• Power On/Off: Follow the user manual instructions to power on or off the headset.
• Adjust the Volume: Use the designated controls to adjust volume levels.
• Make/Take/End Calls: Utilize the headset buttons to manage calls.
• Interact with Microsoft Softphone: Follow instructions to interact with Microsoft Teams or other softphone applications.
• Play or Pause Audio: Control audio playback with the headset buttons.
• Voice Assistant: Activate voice assistants like Amazon Alexa or Siri using the headset.

FAQ

• What do the different LED indicators on the USB Bluetooth adapter signify?
• The LED indicators on the USB Bluetooth adapter provide information about pairing status, device connection, call status, mute status, and notifications related to Microsoft Teams integration.
• How do I enable Amazon Alexa or other voice assistants on my smartphone using the headset?
• To enable Amazon Alexa or other voice assistants, make sure to download the required apps such as the Plantronics Hub Mobile app and Alexa app. Follow the instructions provided in the user manual for detailed steps on enabling and using voice assistants.

Overview

Headset overview

NOTE

Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety and regulatory information before using your new device.

Charge stand (select models only)

NOTE The charge stand plugs into a computer or wall charger’s USB port.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio.
NOTE Adapter’s USB connection and design may vary, but the function is the same.

*LEDs when Microsoft Teams is detected**

NOTE

Requires Microsoft Teams desktop application.

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
3. Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options

Configure USB adapter

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

1. To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

1. To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

Pair to mobile device

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue

2. Activate Bluetooth on your phone and set it to search for new devices.

3. iPhone Settings > Bluetooth > On*

4. Android Settings > Bluetooth: On > Scan for devices
   NOTE *Menus may vary by device.

5. Select “Poly V42XX Series.” If necessary, enter four zeros (0000) for the passcode or accept the connection.

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Pair USB adapter again

Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your headset.

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer your computer to recognize it.
2. Put your headset in pair mode.
3. Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue

NOTE Adapter design may vary Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Fit and charge

Wear on the right or left

To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.
IMPORTANT For true stereo sound, wear the boom on your right side.

Charge

Charge your headset using the micro USB cable or the charge stand (sold separately). The headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The LEDs turn off once charging is complete.
NOTE The micro USB cable and charge stand (sold separately) plug into a computer or wall charger’s USB port.

Check the headset battery status

There are 3 ways to check the headset battery status. Choose:

• Plantronics Hub for iOS/Android: check the home screen
• Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or menu bar to view battery status
• Slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Headset LED behavior while charging

TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully

Load software

Download the Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality.

• Download the Poly Lens Desktop App at poly.com/lens.
• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.

| Poly Lens Mobile App| Poly Lens Desktop App
---|---|---
Configure call control for

softphones

| available for some softphones| ✓
Change headset language| ✓| ✓
Enable features| ✓| ✓
Battery meter| ✓| ✓
Update device firmware| ✓| ✓
Manage notifications and

alerts

| ✓| ✓
Schedule health and wellness

reminders

| ✓| ✓
View user guide| ✓| ✓
Find MyHeadset| ✓|

The basics

Power on/off

• Slide the switch to power on or off

Adjust the volume

• Tap the Volume up (+) or down (–) button.
  • Adjust headset microphone volume (softphone)
• Place a test softphone call and adjust the softphone volume and PC sound volume accordingly

Make/Take/End Calls

• Answer or end a call
• Tap the Call button.
• Answer a second call
• First, tap the Call button to end the current call, then tap the Call button again to answer a new call.
• Mute
• While on an active call, tap the red Mute button.
• Hold a call
• Double-tap the Call button to put a call on hold. Tap the Call button again to answer an incoming call.
• NOTE Up to 2 calls can be put on hold.
• Switch between calls (flash)
• Double-tap the Call button to switch between calls.
• NOTE Flash functionality works only between calls of the same type. Flash does not work between mobile and softphone calls.
• Call back last call (smartphone)
• To dial the last number you dialed, double-tap the Call button.
• Answer calls from a second device
• It’s easy to answer calls from two devices (including a softphone). When on a call, you hear a ringtone notification of the incoming call from the second paired device. To answer a second call from the other device, first, tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Interact with Microsoft Softphone

• For Microsoft Teams, tap the headset’s Call button to interact (Teams desktop application required).
• For Skype for Business, press and hold the headset’s Call button for 2 seconds to interact (Skype for Business desktop application required).
• Set your target phone in the Poly Lens Desktop App.

Play or pause audio

• Tap the Call button

Track selection

• Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track.

NOTE Functionality varies by application. May not function with web-based apps.

Fast forward/rewind

• Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind. NOTE Functionality varies by application. May not function with web-based apps.

Voice assistant(smartphone feature)

• Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Enable and use Amazon Alexa (smartphone feature)

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and more.
NOTE Amazon Alexa isn’t available in all languages and countries.

1. Enable Alexa
2. Pair the headset to your mobile device
3. Update your Plantronics Hub mobile app (software) if necessary
4. Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
5. From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
6. Launch the Amazon Alexa app and follow the instructions to set up your headset
7. Use Alexa
8. To use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone when Alexa is activated.

More Features

Select language

You can wirelessly change your headset language using Plantronics Hub software. Download: poly.com/software. Choose:

• With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/Android
• With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac*
  • USB adapter not included in all models.

Enable Tile

With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a map and ask the Tile community for help.

1. Pair the headset to your mobile device
2. Update your Plantronics Hub mobile app (software) if necessary
3. Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
4. From Plantronics Hub main menu, choose Apps > Tile > Enable
5. Launch the Tile app and follow the instructions to connect your headset

DeepSleep Mode

If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode  Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode

Online indicator

Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics Hub.

Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density- friendly corded mode.

1. Disconnect your Bluetooth USB adapter from your computer
2. Connect your headset directly to your computer with the provided 1.5 m USB cable
3. Power off your headset to use density-friendly corded mode

NOTE Your headset battery charges while in corded mode.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your Poly device. Update your firmware using your computer with Poly Lens Desktop App. Download at poly.com/lens. While updating firmware:

• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

Headset recovery

If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:

1. Download and install Plantronics Hub for Windows/Mac at poly.com/software
2. Connect your headset to your computer using a USB cable
3. Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery Find your Product ID (PID). Choose:
4. Plantronics Hub app’s headset recovery instructions
5. Plantronics Hub app’s home screen

Troubleshooting

CONTACT

Support

• NEED MORE HELP?
• poly.com/support

HP Inc.

• 1501 Page Mill Road
• Palo Alto 94304
• USA
• HP Deutshland GmbH
• HP HQ-TRE
• 71025 Boeblingen
• Germany

HP Inc. UK Ltd.

• Regulatory Enquiries
• Earley West
• 300 Thames Valley Park Drive
• Reading, RG6 1PT
• United Kingdom

©2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. Model ID: headset B4210T/B4220T, adapter BT600, BT600/C or BT600C 212340-06 10.23

References

• Poly Lens Device Management App | HP® Australia
• poly.com/support

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