Bestway S100101, S100201 Jacuzzi Pump Owner’s Manual

 S100101, S100201 Jacuzzi Pump

   www.bestwaycorp.com

‘2022 Bestway Inflatables & Material Corp.
All rights reserved/Tous droits rØservØs/Todos los derechos reservados/Alle Rechte vorbehalten/Tutti i diritti riservati
Trademarks used in some countries under license from/
Bestway Inflatables & Material Corp., Shanghai, China
Manufactured, distributed and represented in the European Union by/
Bestway Europe S.p.a., Via Resistenza, 5, 20098 San Giuliano Milanese (Milano), Italy
Distributed in Latin America by
Bestway Central & South America Ltda, Salar Ascotan 1282, Parque Enea, Pudahuel, Santiago, Chile
Distributed in Australia & New Zealand by Bestway Australia Pty Ltd, Unit 2/98-104 Carnarvon St Silverwater, NSW 2128, Australia
Tel: Australia: (+61) 2 9037 1388; New Zealand: 0800 142 101
Distributed in United Kingdom by Bestway Corp UK Ltd. 8 Wentworth Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TL
Exported by
Bestway (Hong Kong) International Ltd./Bestway Enterprise Company Limited
Suite 713, 7/Floor, East Wing, Tsim Sha Tsui Centre, 66 Mody Road, Kowloon, Hong Kong
www.bestwaycorp.com

OWNER’S MANUAL
S100101/S100201
Visit the Bestway YouTube channel

Visit www.bestwaycrop.com/support for help
WE SUGGEST NOT TO RETURN THE PRODUCT TO THE STORE
QUESTIONS? PROBLEMS?
MISSING PARTS?
For FAQ, Manuals, Videos Or spare Parts, Please Visit bestwaycorp.com/support

IMPORTANT SAFETY INSTRUCTIONS

Carefully read, understand, and follow all information in this owner’s manual before installing and using your spa. These warnings, instructions, and safety guidelines address some common risks of water recreation, but they cannot cover all risks and dangers in all situations. Always use caution, common sense, and good judgment when enjoying any water activity. Keep this information for future use. In addition, the following information may be available, depending on the spa type. Keep these instructions in a safe place. If you are missing an instruction, contact the manufacturer or on the web at www.bestwaycorp.com

WARNINGS –  SAFETY INSTALLATION

• The spa must be powered via an isolating transformer or via a residual current device (RCD) with a rated residual operating current not exceeding 30mA.
• The spa must be powered by a grounded electrical source.
• The power supply on the wall of the building should be at least 4m away from the pool.
• The spa must be connected to a grounded electrical outlet with a power cord equipped with a plug and a PRCD with a trip current of 10mA.
• The spa should only be plugged directly into a permanently wired, grounded outlet.
• The plug must be accessible after the spa is installed.
• The electrical installation should follow the national wiring regulations. If you have any questions, please consult a qualified electrician.
• Do not bury electrical wires. Locate electrical wires to minimize abuse from lawn mowers, hedge trimmers, and other equipment

CAUTION  : To avoid a hazard from inadvertent resetting of the thermal cutout, do not power this device through an external switching device, such as a timer, or connect it to a circuit that is regularly turned on and off by the utility company.

• Read the instructions each time you use the device and before installing or reassembling it.

WARNING – RISK OF ELECTRIC SHOCK
To avoid electric shock, do not use the spa during rain, thunder, or lightning.

• Do not use extension cords to connect the device to the power supply; provide a suitably located outlet.
• Do not plug or unplug the device if your hands are wet.
• Do not operate any electrical appliances in the spa or when your body is wet. Do not place any electrical appliances such as lights, telephones, radios or televisions within 2 metres of the spa.
• Install at least 2m away from all metal surfaces.
• No part of the appliance should be placed over the bathtub during use.
• Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V, must be inaccessible to a person in spa pool; Parts incorporating electrical components, except remote control devices, must be located or fixed so that they cannot fall into the spa pool.
• For electrical safety, a PRCD is integrated into the power cord. If a current leakage exceeding 10mA is detected, the device will operate and cut off the power supply. In this case, unplug the plug immediately and stop using the spa. Do not repair the product yourself. Visit our web site www.bestwaycorp.com to obtain the necessary information.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• To reduce the risk of electric shock, do not use an extension cord to connect the equipment to the power source; provide a properly located outlet.

WARNINGS- TO REDUCE THE RISK OF INJURY

• The water in a spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°F) is considered safe and comfortable for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.

• Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperature to 38°C (100°F). Limit use to 10 minutes at a time.

• If you feel the water is too hot, before entering a spa, the user should measure the water temperature with an accurate thermometer. If the water temperature is above 45°C, stop use of the spa until the temperature is reduced to under 40°C. When using an external thermometer, the temperature showed on the control panel and the external thermometer may be different. The difference should be around 3 degrees. This situation is normal due to the different location where the two instruments read the temperature.

• The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.

• Obese people and people with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.

• People using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.

• Avoid putting your head under the water at all times.

• Avoid swallowing spa water.

• Consider that the comfortable temperature range during use may be lower than the maximum safe temperature.

• Never operate the spa if inlet/outlet pipes are broken or missing. Never attempt to replace the inlet/outlet pipes. Visit our website www.bestwaycorp.com to get the necessary information.

• Never pour water with a temperature higher than 40°C (104°F) into the spa pool directly.

• Do not use the spa alone.

• People with infectious diseases should not use a spa.

• Do not use the spa immediately following strenuous exercise.

• Immediately leave the spa if you feel uncomfortable or sleepy.

• Always enter and exit the spa slowly and cautiously. Wet surfaces are slippery.

• The pump must be tested before each use. To test, follow the instructions of pump.

• Always keep plug dry, plug in with wet plug is definitely forbidden.

• Always unplug the appliance:
  – Before cleaning or other maintenance.
  – If leaving it unattended on holidays.

• Never wear your contact lenses when in your spa.

DANGER – Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate the spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
CAUTION: After using your spa for 3-5 years, to ensure the safety and performance of the spa, the main components, such as the heating element, air blower motor and non-return valves have to be checked by a professional electrician. If the electrician finds problems during the inspection, visit our website www.bestwaycorp.com to get the necessary information.

Warning for non-swimmers to be safe

• Constant, active and vigilant supervision of weak swimmers and non-swimmers by a competent adult is required at all times, especially in sports hydrotherapy (remember that children under five are at the highest risk of drowning).
• Designate a qualified adult to supervise the spa each time it is used.
• Swimmers or non-swimmers should wear personal protective equipment, especially when using a sports spa.
• Remove all toys from the spa and surrounding area when the spa is not in use or unattended to avoid attracting children to the spa.

WARNINGS- NON-SWIMMERS SAFETY

• Continuous, active, and vigilant supervision of weak swimmers and non-swimmers especially in exercise spas, by a competent adult is required at all times (remembering  that children under five years of age are at the highest riskof drowning).
• Designate a competent adult to supervise the spa each time it is being used.
• Weak swimmers or non-swimmers should wear personal protection equipment, especially when using the exercise spa.
• When the spa is not in use, or unsupervised, remove all toys from the spa and its surrounding area to avoid attracting children to the spa.

WARNINGS – SAFETY DEVICES AND EQUIPMENT

• A safety cover or other safety protection device shall be used, or all doors and windows (where applicable) shall be secured to prevent unauthorized access to the spa.
• Barriers, covers, alarms, or similar safety devices are helpful aids, but they are not substitutes for continuous and competent adult supervision.
• It is recommended to keep rescue equipment (e.g. a ring buoy) by the spa (if appropriate).
• Keep a working phone and a list of emergency phone numbers near the spa.
• It is recommended to consult experts and/or local authorities to apply local or national laws/regulations relating to childproof fencing, safety barriers, lighting, and other safety requirements.

WARNINGS – SAFE USE OF THE SPA

• Encourage all users especially children to learn how to  swim.
• Learn Basic Life Support (Cardiopulmonary Resuscitation -CPR) and refresh this knowledge regularly. This can make a life-saving difference in the event of an emergency.
• Instruct all spa users, including children, what to do in case of an emergency.
• Never dive into any shallow body of water. This can lead to serious injury or death.
• Do not use the spa when using alcohol or medication that may impair the bather’s ability to safely use the spa.
• When covers are used, remove them completely from the water surface before entering the spa.
• Protect spa occupants from water related illnesses by advising them to keep water treated and practicing good hygiene. Consult the water treatment guidelines in the user’s manual.
• Store chemicals out of the reach of children.
• Use the signage provided on the spa or within 2 meters of the spa in a prominent visible position.
• Removable ladders, when removed, shall be stored safely where children cannot climb on it.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance.
• Water attracts children; always attach a spa cover after each use.

DANGER – Risk of accidental drowning  (especially for children under 5 years old). Care should be taken to prevent unauthorized access to the spa by children. Adult guardians can ensure that the means of entry are safe or install safety devices in the spa. To avoid accidents when using the spa, please ensure that children are under adult supervision at all times.
WARNINGS – SAFE WATER MAINTENANCE AND CHEMICAL USE

• Never add water to chemicals. Always add chemicals to water to avoid strong fumes or violent reactions that could result in dangerous chemical spray.
• Refer to the Maintenance section for information on cleaning, maintaining water, and treating water.
• Do not use the spa during chemical maintenance.
• Any manual addition of chemicals should not be performed while a bather is in the spa.
• Check with your local government agency for water regulations regarding convenient water supplies for filling your spa.

WARNING SAFE INSTALLATION AND STORAGE

• We strongly recommend not to unfold and inflate the spa if the ambient temperature is below 15°C (59°F). We recommend to inflate the spa indoors first and then continue with installation outdoors. The spa heater must always be on if the outdoor temperature is below 6°C (42.8°F). In this mode, the frost protection system keeps the internal temperature between 6°C (42.8°F) and 10°C (50°F) to prevent damage such as freezing of pipes or water in the circulation system.

CAUTION: If an alarm sounds on your spa, the Freeze Shield™ system will stop functioning. Always check the status of your spa if the outdoor temperature is below 6°C (42.8°F). If you will be away from home for an extended period of time and there is a risk that the temperature will drop below 6°C (42.8°F), we strongly recommend disassembling your spa and storing it according to the storage procedures.

• When the equipment will not be used for an extended period of time, such as during the winter, the spa or pool kit should be disassembled and stored indoors.

• Do not place the spa on a smooth surface, and make sure there are no sharp objects on the surface before installation.

• To avoid damage to the pump, do not operate the spa unless the spa is full of water.

• For safety reasons, use only accessories supplied or approved by the spa manufacturer.

• For information on installation, see the following paragraphs of the manual.

• The filter should be cleaned (and drained/dried, if applicable) whenever the spa is emptied.

• Inspect the equipment before use. Notify Bestway at the time of purchase at the customer service address listed in this manual of any damaged or missing parts. Verify that the equipment components represent the model you intend to purchase.

• This product is not for commercial use.

• Keep the spa cover open at all times between spa heating (but not in use) to minimize heat loss. Make sure the cover is tightly closed as instructed to maximize insulation. It is recommended that the cover be kept off the ground when not in use to maintain its cleanliness (especially the surface close to the spa water). The cover should be stored in a suitable location where it will not break or cause damage.

• Check the set water temperature and consider lowering it when the spa is not normally in use.

• Depending on outside conditions, consider turning off the heater completely if the spa will not be used for an extended period of time (the spa offers this option but still maintains
  residual sanitizer/pH).

• It is recommended that an insulating floor sheet be used underneath the spa to minimize heat loss through the bottom of the spa.

• Keep the filter clean to maintain proper operating condition of the pump and avoid unnecessary water changes and reheating.

• Keep the spa away from the lounge area to minimize noise disturbance.

• Do not place the cover on the ground or any other dirty surface when not in use on the spa.

• When using a spa, the cover should be placed in a clean, dry area where it will collect dirt and bacteria. The cover should not be placed on wooden or wooden floors due to the risk of bleaching the wood. A cover lifter or similar device can be used to ensure that the cover does not come into contact with the ground. The use of a cover lifter is highly recommended for spas in a rental environment.

• It is recommended that a qualified contractor or structural engineer be consulted to verify that the supporting materials are strong enough to support the maximum design loads of the spa, spa water and bathers. Read the weight information filled in on the packaging.

WARNINGS – ONLY FOR SPA EQUIPPED WITH Wi-Fi

• Transmitter operating frequency: 2412~2472MHz
• Transmitter maximum output power: 19dBm

WARNINGS – PRCD

• Before inserting the plug into an electrical outlet, make sure the outlet’s current rate is appropriate for the pump.
• Using extension cords or multi-plug adapters with spa heaters can cause the plug to overheat, which can damage the unit and surrounding items. The spa is a Class I appliance and must be connected directly to an earthed socket. It is recommended that only sockets that are moisture resistant and capable of withstanding high power loads be used. Check the plug and socket for signs of damage regularly before using the spa – do not use the spa if the plug or socket is damaged. If you are unsure of the quality of the power supply, consult a qualified electrician before use.
• The PRCD plug must be tested before each use to avoid the risk of electric shock.
• If this test fails, do not use the pump. For assistance, visit the support section of our web site at www.bestwaycorp.com

SAVE THESE INSTRUCTIONS

DISPOSAL
Electrical products should not be disposed of with household waste. Please recycle where facilities are available. Please consult your local authority or retailer for recycling advice.

PRE-SETUP

CHECK LIST
To check the parts printed on the package, verify that the equipment components represent the model that you had intended to purchase. In case of any damaged or missing parts at the time of purchase, visit our website bestwaycorp.com/support.
CHOOSE THE CORRECT LOCATION
Indoor and outdoor & above ground & portable wiring & portable spa.
Only For Spas Equipped With Wi-Fi:
To choose the correct location for the spa equipped with Wi-Fi,  read the Spa Wi-Fi instruction leaflet included in the packageand the following instructions.
For All Spas:
The surface chosen to install your pool must meet the following technical characteristics.

• Due to the combined weight of the water and the user within the spa, it is important that the surface chosen to mount the spa is able to support the combined weight evenly throughout the spa installation.

• Adequate drainage must be provided to handle overflow from both indoor and outdoor fixtures. Water may escape from the spa during filling, draining, or use.

• The surface must be flat and smooth. If the surface is sloped or uneven, it may create an unbalanced load on the spa’s structure. This condition can damage welds.

• The chosen surface must be free of objects of any kind. Any object under the spa could damage or puncture the base of the spa due to the weight of the water.

• The chosen location must not have overhead power lines or trees. Make sure the location does not contain any type of underground utility pipes, lines, or cables.

• The location you choose must be away from the entrance of the house.

• Do not place any equipment or other furniture around the spa. Water running out of the spa during use or due to product malfunction may damage furniture in the house or around the pool.

• Do not install the spa over carpet or other flooring materials (such as untreated cork, wood or other porous materials) that can harbor or harbor moisture and bacteria or that may be affected by water treatment chemicals used in the spa.

• Consult your local government agency for installation regulations.

Suggested set-up surfaces: grass, ground, concrete, and all other surfaces that respect the above set-up conditions.
Not suggested surfaces: mud, sand, gravel, deck, balcony, driveway, platform, soft/loose soil or other surface that does not meet the above set-up conditions.
Indoor Installation:
Be aware of special requirements if you install the spa indoors.

• Humidity is a natural side effect of installing a Lay-Z-Spa. Determine the effects of moisture in the air on exposed wood, paper, etc. in the proposed location. To minimize these effects, it is strongly recommended to provide adequate ventilation to the selected area. Consult an expert to determine if more ventilation is needed.
• Regularly perform proper air treatment (ventilation and dehumidification) in the room to ensure bathers’ safety and comfort.
• Empty the spa before moving it from an indoor location or building.

Outdoor Installation

• The selected surface must be free of aggressive plants and weeds. These types of strong vegetation may grow through the liner and cause water or air leaks. Grass or other vegetation that may create odors or slime must be removed from the setting location.

• Do not expose the spa surface to direct sunlight for extended periods of time. We recommend using a cover to protect the spa from direct sunlight when not in use.
  Follow the important instructions above to select the correct surface and location to set up your spa. Damage to spa parts due to installation surface and location not as described will not be considered a manufacturing defect and will avoid warranty and any service claims. It is the owner’s responsibility to ensure that the site remains in compliance.

• Please consult your local professional installer regarding environmental conditions such as groundwater and frost risks.

• It is recommended to protect the spa from direct sunlight with a cover when not in use.

SPA HEATER EQUIPOTENTIAL BONDING TERMINAL
It is recommended that a qualified electrician connect the spa pump to the equipotential bonding terminal using a minimum 2.5mm2 solid copper conductor.
HEATING RESET

• When using your Lay-Z-Spa for the first time, or after a long period of inactivity, always use a small, thin object to press the reset button on the pump.
• If the temperature on the control panel (or water temperature) does not change within 4-5 hours after starting the heating system, press the RESET BUTTON with a thin object and restart the heating system.
• If the Lay-Z-Spa is in direct sunlight and the outside temperature is above 35ºC, there is a risk that the heating system will not operate and the display will show alarm code E08. In this case, wait until the weather is cooler and then use a thin object to press the RESET button and restart the heating system. If the spa remains in the same position, the E08 alarm will appear again. In this case, follow the same procedure.

INSTALLATION

For installation instructions, follow the drawing printed on the packaging. Drawing is for illustration purposes only. May not reflect actual product. Not to scale.
Advice during installation

• Keep the spa away from the lounge area to minimize noise disturbance.
• Maintain at least 1m of clearance around the spa.
• We do not recommend using seawater to fill your swimming pool. Seawater can corrode internal metal parts due to the high concentration of salt.
• The spa’s filtration system is designed to work with the filter cartridge only. Any other components added to the filter pack may damage the spa’s filtration system. This will not be covered by customer service.

INFLATION INFORMATION
Only For Inflatable Spa Liner or Cover:

• When inflating you will notice that air will be exhausted from the area where the air hose connects to the pump, this is normal for the technology to require.
• Do not cover the hole at the bottom of the inflation hose. This will over-inflate the liner and damage the structure.
• Do not use an air compressor to inflate your spa.
• Do not drag the pool over rough surfaces as this may damage the spa liner. Inflation times are for reference only.

HAND PUMP PRESSURE GAUGE
Only For Drop Stitch Spa:

• The hand pump pressure gauge will only show pressure above 5psi, which is normal. When the air pressure in the product is below 5psi, the pressure gauge will not show a value.

AIR VALVE CHECK
Only For Drop Stitch Spa

• If the air valve is loose, tighten the air valve using the provided wrench as follows: Hold the back of the air valve from the inside of the spa wall with one hand and turn the wrench clockwise.
• Do not adjust the air valve fitting while the spa is in use.

USING THE SPA

CONTROL PANEL

LOCK/UNLOCK BUTTON: The pump has a 5-minute auto-lock, this light will turn on. To lock or unlock the pump, press the lock/unlock button for 3 seconds.
POWER-SAVING TIMER BUTTON: Designed to help avoid wasting power by setting the time and duration of the heating cycle for the spa. follow these steps to activate the POWER-SAVING function.
Press the button and the LED starts to flash.
Press the button to adjust the heating duration (From 1-999 hours).
Press the button again to confirm the heating duration.
After setting the heating duration, the LED starts to flash.
Press the button to set the time (From 0-999 hours). This setting defines the waiting hours before the activation of the heating function. If the timer is set to 0 hour, the heating system will activate immediately.
Press button again or simply touch nothing for 10 seconds to confirm the setting. The LED will light steadily, and the countdown to heater activation will begin. The screen flashes the current temperature and time alternately.
To modify the timer settings: Press the button and use the button to adjust.
Cancel the setting: Press the ** button for 2 seconds.
When the power saving function is activated, all other functions (massage, filtration) except the heating can be used.
The POWER-SAVING function in not an automatic function: after one complete cycle (waiting time plus heating function), this function must set again.
HEAT BUTTON : Press ** button to activate the heating system. When the light of the **button is red, the heating system is activated.
When the light is green, the water reached the set temperature.
If the heating system is activated, the filtration system will automatically start.
After turning off the heating system, the filtration system will continue to operate.
MASSAGE SYSTEM BUTTON: Press **button to activate the massage system, which has a 30-minute auto-shutoff feature. The light of the button becomes red when activated.
Do not run the massage system when the cover is attached, air can accumulate inside the spa and cause irreparable damage to the cover.
Heat and massage system can be activated at the same time.
FOR SPA EQUIPPED WITH Wi-Fi ONLY
2-LEVEL MASSAGE REGULATION : Push once for the full power massage, push again to stop, push again for lower power massage, and push again to shut off.
When inflating the spa liner, make sure that the massage function is running at full power.
TEMPERATURE ADJUSTMENT BUTTONS: Pressing the button, the display starts to flash showing the set temperature for 3 seconds, after that it will show again to the real water temperature. When it is flashing you can adjust the temperature using  the button.
The default temperature is 35°C (95°F).
Temperature adjustment ranges from 20°C (68°F) to 40°C (104°F).
ON/OFF BUTTON: After activating the PRCD, press and hold the button for 2 seconds. The button turns to green and the control panel is activated. Press and hold button for 2 seconds to turn off all currently activated functions.
CELSIUS/FAHRENHEIT TOGGLE: The temperature can be displayed in either Fahrenheit or Celsius.
WATER FILTER BUTTON : The button turns the filter pump on and off. The button turns to red when activated.
FOR SPA EQUIPPED WITH Wi-Fi ONLY
Wi-Fi ACTIVATION: For the Wi-Fi operation instruction, read the spa Wi-Fi instruction leaflet included in the package.

The WATER HEATER rate may change in the conditions below:

• When the outdoor temperature is below 15°C (59°F).
• If the cover is not in position. Always keep the spa cover on when the spa is not in use; it avoids dust contaminating the water and it minimizes heat  loss.
• The water temperature shown on the display may not be correct, if the filtration system is not activated. To read the correct water temperature on the  display, run the filtration system for at least a minute.
• The water temperature as tested by an external thermometer may vary from the temperature as displayed on the spa panel by as much as approximately 2°C (35.6°F).

WINTER USE INSTRUCTIONS

It is important to follow these suggestions if you are setting up the spa during the winter period. This will prevent any damage to the spa heater and material of the liner, extending the life of your product drastically.

• If the outdoor temperature is below 10°C (50°F), to avoid any damage to spa liner, keep the package indoors where the temperature is above 15°C (59°F). This will make the spa liner more flexible and easier to set up.
• Open the package and inflate the spa liner using the spa heater in a room where the temperature is above 15°C (59°F).
• Position the spa liner outdoors in the desired position, then connect the spa heater and fill with water. The water temperature used to fill the spa must be above 6°C (42.8°F), otherwise when you begin to operate with the spa heater, the E03 alarm will  appear.
• You can keep the spa on during winter when the temperature is lower than 6°C (42.8°F). The Freeze Shield™ system automatically keeps the water temperature between 6°C (42.8°F) and 10°C (50°F), and it will prevent the water from freezing.
• If the water temperature is below 6°C (42.8°F), the spa heater must always be on. In this mode, the Freeze Shield™ system can keep the internal temperature between 6°C (42.8°F) and 10°C (50°F) to prevent damage, such as water freezing in the pipes or the circulation system.
• If any alarms appear on the display, the Freeze Shield™ system isn’t working. Be sure to check the status of your spa if the outdoor temperature is below 6°C (42.8°F). In case of a long-term absence from home when there is a risk of temperatures falling below 6°C (42.8°F), we strongly suggest disassembling the spa and storing it following the storage procedure.
• Any damage as a result of using the spa in these conditions is the responsibility of the customer. Do not use the spa when the ambient temperature reaches -10°C (14°F).

HEATING TIME

• To reach 40°C (104°F), the heating duration required is based on the starting water temperature and ambient temperature, the data below is purely for reference. To display the current water temperature, run the filter system for at least a minute.
  Ambient Temperature| Water Temperature| Set Temperature| Heating Duration
  ---|---|---|---
  10°C| (50°F)| 10°C| (50°F)| 40°C| (104°F)| 16-24h
  15°C| (59°F)| 15°C| (59°F)| 40°C| (104°F)| 12-20h
  20°C| (68°F)| 20°C| (68°F)| 40°C| (104°F)| 10-18h
  25°C| (77°F)| 25°C| (77°F)| 40°C| (104°F)| 8-12h
  30°C| (86°F)| 30°C| (86°F)| 40°C| (104°F)| 5-8h
• Be sure to cover the spa with the spa cover whenever the heating function is activated. Leaving the spa uncovered will increase the heating duration required. When the spa is assembled with water, do not switch off the spa heater if the temperature is lower than 6”C (42.8°F).

SPA Heater Specifications

Power Odds| Massage Tube Electricity| Thermal Element Electricity| Water pump   electricity
---|---|---|---
220-240V AC, 50/60Hz, single phase 2,050W (at 20°C)| 800W| 2,000W 20°C| 50W

MAINTENANCE

CAUTION : Before beginning spa maintenance you must ensure the pump is unplugged to avoid the risk of injury or deat

LINER

• It is normal that your spa liner may appear as if it is losing air. Changes in ambient temperature may change the internal air pressure in the liner.
• When detaching the pump from the liner, to avoid water coming out from the pipes, block the air pipe by screwing on the cap and installing the stoppers on the debris screens.

COVER

• The cover shall be cleaned inside and outside periodically, using a gentle detergent for the PVC material.

FILTER CARTRIDGE

• To optimize the performance of the filtration system, check and clean your filter cartridge every day.
•  We recommend changing your filter cartridge every week or replacing it if after washing, the filter cartridge remains soiled and discolored.

WATER
Many pollutants in the water settle on surfaces below the water line. These pollutants can cause bacterial, algal or fungal growth. It is recommended that spas are cleaned as regularly as necessary. After a time, tenacious stains or biofilms may develop on the accessible surfaces below the water line or high concentrations of salts or unwanted reaction by-products may also occur. Depending on hygienic condition, cleanliness, visibility, odour, debris and stains, it is recommended to change the water completely and clean/disinfect the spa. When emptying the spa, the regulations and the instructions for draining the water shall be observed.

• Keeping your spa water clean and chemically balanced is necessary. Simply cleaning the filter cartridge is not enough for proper maintenance, we recommend to use using pool chemicals to maintain water chemistry and chlorine or bromine tablets (do not use granules) with the chemical dispenser.
• Water quality will be directly related to frequency of use, number of users and overall maintenance of the spa. The water should be changed every 3 days if there is no chemical treatment being performed with the water. It is highly recommended to use tap water for spa filling to minimize the influence of unwanted contents, such as minerals.
• We recommend you take a shower before using your Lay-Z-Spa, as cosmetic products, lotions, and other residues on the skin can quickly degrade water quality.
• Don’t throw chemical products directly in the water; the chemical will deposit on the bottom of the spa and damage the material and discolor the PVC.

Chemical Tablets (Not Included):

• Remove the chemical dispenser from spa when the spa is in use.
• After performing chemical maintenance and before using the spa, use a test kit (not included) to test the water chemistry. We recommend maintaining your water chemical balance as the following:
• Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
• Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers.
• Please consult your local pool or chemical supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.
• Over usage of chemicals will discolor the printing and all points of the spa material; in the worst case, it will damage the structure of the spa liner.

DISASSEMBLY AND STORAGE

DRAINING

• To drain the spa, follow the drawings in your manual. Drawings are for illustration purposes only. May not reflect actual product. Not to scale.

DRYING

• After the spa is drained, some water will remain in the spa pump, liner chamber, massage chain, and inflatable cover. Make sure all of these parts of the spa are completely dry. This is critical to extending the life of the spa and avoiding mold and mildew.
• The water inside the bladder cavity and inflatable hood comes from the humidity in the air used to inflate them. The amount of water may vary depending on the percentage of humidity in your area.
• To dry different parts of the spa, follow the drawings in the manual. Drawings are for illustration purposes only. May not reflect actual product.
  Not to scale.

CLEANING

• Detergent residue and dissolved solids from swimwear and chemicals can build up on spa walls. Use soap and water to clean the walls and rinse thoroughly. Do not use hard brushes or abrasive cleaners.

DEFLATING
Only For Inflatable Spas:

• Your spa comes with a deflate feature that lets all the air out of the chamber, making it easier to pack up and store.
• To deflate the spa, follow the drawings in the manual. Drawings are for illustration purposes only. They may not reflect the actual product. They are not to scale.

REPAIRING
For PVC Material
If the spa is torn or punctured, use the provided PVC repair patch and follow the below steps:

• Clean the area to be repaired. Carefully peel off the patch.
• Press the patch over the area you want to repair.
• Wait 30 seconds before inflating.

For DuraplusTM PVC Materials:
If the spa is torn or punctured, use the provided PVC patch and glue (not included) and follow these steps:

• Clean and dry the area to be repaired.
• Cut the provided PVC patch to the appropriate size.
• Apply glue (not included) to one side of the newly cut patch. Make sure the glue is evenly distributed. Wait 30 seconds, then place the cut adhesive patch over the damaged area.
• Smooth out any air bubbles that may be trapped underneath, then press firmly for two minutes.
• Wait 30 minutes before inflating.

STORAGE

• Remove all accessories and ensure the spa liner, inflatable cover, pump, and accessories are completely clean and dry before storage. If the spa is not completely dry, mold may form during storage and damage the spa liner.
• Only fold the spa liner when the ambient temperature is above 10ºC / 50ºF. If the spa is not completely dry, mold may form and damage the pool liner.
• Store the spa in a dry place at a moderate temperature between 10ºC (50ºF) and 38ºC (100ºF).
• We strongly recommend placing the spa liner and inflatable cover in a carton to better protect the PVC material during the winter.

TROUBLESHOOTING

– For assistance, please visit the support section on our website, www.bestwaycorp.com
Pump does not heat properly| – Temperature set too low
– Dirty filter cartridge
– The thermal cut-out cut off
– Spa is not covered
– Heating element failed| – Set spa to a higher temperature; refer to pump operation section
– Clean/replace the filter cartridge; refer to section filter cartridge cleaning and replacement section
– Unplug the pump, and put the plug in a dry, cool place. Only restart the pump when the water temperature reaches 35°C (95°F) or lower
– Attach the cover
– For assistance, please visit the support section on our website, www.bestwaycorp.com
Massage System does not work| – Air pump is overheating
– The massage stops automatically
– Air pump is broken| – Unplug the pump and wait two hours until the pump has cooled. Insert the plug and press the Massage System Button
– Press the Massage System Button to reactivate
– For assistance, please visit the support section on our website, www.bestwaycorp.com
Pump adapters are not level with the spa adapters| One characteristic of PVC is that it changes shape, which is normal| – Elevate the pump with wood or another type of insulated material to bring the pump’s adapters level with the spa’s adapters
Spa pool leakage| – Spa is torn or punctured

– Air valve is loose

| – Use provided repair patch
– Using soapy water, cover the air-valve to check if air is leaking, if so,
1. Screw valve: fasten the air-valve by tuning the valve clockwise.
2. For Drop stitch SPA: Deflate the spa. With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise.
Water is not clean| – Insufficient filtering time
– Dirty filter cartridge
– Improper water maintenance| – Increase filtration time
– Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and Replacement section)
– Refer to the chemical manufacturer’s instructions
PRCD test failed| Something is wrong with the spa| – For assistance, please visit the support section on our website, www.bestwaycorp.com
Control panel is not working| The control panel has an auto-lock, which is activated after 5 minutes of inactivity. The LED display has one icon:  If the lock icon is highlighted, the control panel is locked.
– Control panel is not activated.|

– To unlock the control panel, press the ****button for 3 seconds. If the control panel will not unlock, restart the pump – unplug and plug in the pump
– Press the on/off button for 2 seconds if the problem persists.
– For assistance, please visit the support section on our website, www.bestwaycorp.com

What kind of chemicals should be used for water maintenance?| Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions
Water leaks from the adapters between the pump and spa| – Seals are missing inside the pump adapters
– Seals are not in the correct position
– Seals are damaged
– Adapters are not tightened correctly| – Insert the stopper caps on the spa ports to prevent the water from escaping and disconnect the pump. Check if the seals are in place.
– If the seals are not in the correct position, open the gears, and place the seals in correct position.
– If the seals are damaged, they must be replaced. For assistance, please visit the support section on our website, www.bestwaycorp.com.
– If the seals are in correct position, the adapters are not tightened correctly. Connect the pump to the spa, hand-tighten the adapters, and remove the stopper caps from the spa ports. If there is leakage, tighten the adapter until there is no leakage.

ONLY FOR SPA EQUIPPED WITH Wi-Fi

currently not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair pump heater again. 5GHz networks are not supported.
The spa pump location is too far from the router.| Check with your cell phone to see if there is full Wi-Fi signal.In case the strength of the signal on your phone is too low, check where the strength of the Wi-Fi signal is full and place the spa in that position.
Set up with the wrong network name| Start the connection procedures again and be sure that the network name is typed correctly.
The Wi-Fi password used during the connection is wrong| Start the connection procedures again and be sure that the password is correct.
The strength of the Wi-Fi signal is not stable| 1. Check that the router works correctly.
2. Go near the spa and check the signal on your phone. If the signal strength is not stable, check the condition of your router. If the signal strength is full, repeat the operation to connect the spa to the network.
There is an appliance near the spa pump or the router that creates signal interference| The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences.
Your phone will not connect to the Wi-Fi network during the registration| Check if the mobile device is in airplane mode.
Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network.
APP Feedback| **** Consult the help section in the APP for extensive and up-to-date troubleshooting tips.

Wi-Fi LED Status

Indicator light flashes slowly| Waiting to connect to the router| The pump is ready to connect to your phone
---|---|---
Indicator light is on| Connected to the router| The pump already connected to your phone
Indicator light flashes quickly| Lost Wi-Fi signal| Check the status of your router. The spa lost the Wi-Fi signal.
Indicator light is off| Light damaged / Wi-Fi module has problem| For more information, please visit the support section on our website, www.bestwaycorp.com.

ERROR CODES

The water flow sensor flags didn’t fall back into the correct position.
2. The water flow sensors are broken.| 1. Unplug the plug gently, strike the side of the pump but not violently, and plug it back in.
2. For assistance, please visit the support section on our website, www.bestwaycorp.com.
After starting or during the functions of filtering or/and heating, the water flow sensors do not detect water flow.| 1. You forgot to remove the 2 stopper caps from inside the pool.
2. Filter cartridges are dirty.3.
Activate the filter or heat system and put your hand in front of the outlet pipe inside the pool to check if you can feel water flowing out.
a. If no water flows out the water pump is broken.
b. Water flows out but the alarm  appears, the water flow sensors are broken.
4. Filter blockage
5. Bent pipes or poor water flow through the plastic pipes of the liner
6. Debris screens are blocked: Debris screens can become blocked by hard water due to calcium build-up.
7. Perished washersThe washers within the spa couplings may have become perished or worn.| 1. Remove the 2 stopper caps before heating. Refer to the Assembly section in the User’s Manual.
2. Remove the filter set from inside the pool and push the filter or heat button. If no alarm appears, clean or change the filter cartridges installed inside the pool.
3. For assistance, please visit the support section on our website, www.bestwaycorp.com.
4. Clean the filter and check for damage. Replace or re-install as necessary. For assistance, please visit the support section on our website, www.bestwaycorp.com.
5. Please check through the spa connection to see if the pipes are bending. For assistance, please visit the support section on our website, www.bestwaycorp.com.
6. Empty the spa and place a garden hose inside the pipes to wash the debris. To be sure all debris are removed, perform the operation from the outside and inside of the spa.
Use a toothbrush to remove any stubborn debris.For assist ance, please visit the support section on our website, www.bestwaycorp.com.
7. Check the washers inside the coupling for damage. Unscrew the couplings and remove the washer for further inspection.
For assistance, please visit the support section on our website, www.bestwaycorp.com.
The pump’s thermometer reads the water temperature below 4°C (40°F).| 1. The water temperature is lower than 4°C (40°F)
2. If the water temperature is higher than 7°C (44.6°F), the pump’s thermometer is broken.| 1. The spa is not designed to operate with water temperatures lower than 4ºC (40°F). Unplug the pump and only re-start the pump when the water temperature reaches 6°C (43°F).
2. For assistance, please visit the support section on our website, www.bestwaycorp.com.
The pump’s thermometer reads the water temperature over 50°C (122°F).| 1. The water temperature is over 50°C (122°F)
2. The ambient temperature is higher than 40°C (104°F) or the spa is exposed to direct sunlight for an extended period of time.
3. If the water temperature is lower than 45°C (113°F), the pump’s thermometer is broken.| 1. The spa is not designed to operate with water temperatures greater than 40°C (104°F). Unplug the pump and only re-start the pump when the water temperature reaches 38°C (100°F) or lower.
IMPORTANT: Before you re-start the pump, push the pump’s reset button.
2. Disconnect the plug, detach the pump and drain the spa. After 15 minutes, reattach the pump, reconnect the plug and restart the heating function. If the alarm appears again, consider moving the spa to another location without direct sunlight.
3. For assistance, please visit the support section on our website, www.bestwaycorp.com.
The pump’s thermometer connection has issues.| 1. The pump’s thermometer connectors don’t work properly.
2. The pump’s thermometer is broken.| For assistance, please visit the support section on our website, www.bestwaycorp.com.
The thermal cut-out cut off.| The manual reset thermal cut-out trips off.| 1. Unplug the pump and push the reset button, then plug the pump back in.
2. In case the alarm still remains, check the RESET BUTTON section in manual.
3. For assistance, please visit the support section on our website, www.bestwaycorp.com.
Wi-Fi module connection failed.| Wi-Fi module is damaged| For assistance, please visit the support section on our website, www.bestwaycorp.com.
NOTE: Press any button to remove alarm and continue to use the spa.
Ground connection failed.| 1. The ground bonding of your home has some problem.
2. The pump has some problem.| For assistance, please visit the support section on our website, www.bestwaycorp.com.

References

• Customer Support
• Bestway - Live It Up

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