tp-link BE5000 Whole Home Mesh Wi-Fi System User Guide
- August 17, 2024
- tp-link
Table of Contents
tp-link BE5000 Whole Home Mesh Wi-Fi System
Specifications
- Product Name: Deco BE25
- Type: Whole-Home Multi-Gigabit Mesh Wi-Fi System
- Model: BE5000 Whole Home Mesh Wi-Fi 7 System
- LED Indicator Colors: Yellow, Blue, Green, Red
- Ports: Two 2.5 Gbps WAN/LAN ports
Product Usage Instructions
Appearance:
Each Deco unit features an LED indicator that changes color to reflect its status, a WPS button for quick setup, two 2.5 Gbps WAN/LAN ports for connectivity, a power slot for the adapter, and a reset button for restoring factory settings.
Set Up Your Deco:
- Download the TP-Link Deco app on your iOS or Android device.
- Log in or create a TP-Link ID within the app.
- Select your Deco model.
- Power off your modem and connect your Deco to it. Power on both devices.
- Wait for the Deco’s LED to pulse blue, indicating it’s ready for setup.
FAQ
Q: What do the different LED colors on Deco indicate?
A: The LED colors represent different states of the Deco unit:
- Pulse Yellow: Resetting
- Solid Yellow: Starting up
- Pulse Blue: Ready for setup
- Solid Blue: Setting up
- Pulse Green: Upgrading firmware
- Solid Green: All set up and connected
- Pulse Red: Satellite Deco disconnected
- Solid Red: Issue detected
Q: How do I reset Deco to factory default settings?
A: Press and hold the reset button for 1 second until the light changes from pulsing yellow to solid yellow, indicating a successful reset.
About This Guide
This guide provides a brief introduction to BE5000 Whole Home Mesh Wi-Fi 7
System and regulatory information.
Features available in Deco may vary by model and software version. Deco
availability may also vary by region or ISP. All images, steps, and
descriptions in this guide are only examples and may not reflect your actual
Deco experience.
Conventions
In this guide, the following conventions are used:
| Convention | Description |
|---|---|
| Deco | Stands for Deco Whole Home Mesh Wi-Fi System/ Unit. |
| Underline | Hyperlinks are in teal and underlined. You can click to |
redirect to a website or a specific section.
Teal
| Key information appears in teal, including management page text such as
menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to
the device.
Tips:| Indicates important information that helps you make better use of your
device.
More Info
- Specific product information can be found on the product page at https://www.tp-link.com.
- A Technical Community is provided for you to discuss our productsat https://community.tp-link.com.
- Our Technical Support contact information can be found at theHelp center of the Deco app and the Contact Technical Supportpage at https://www.tp-link.com/support.
Speed/Coverage/Device Quantity Disclaimer
Maximum wireless signal rates are the physical rates derived from IEEE
Standard 802.11 specifications. Actual wireless data throughput and wireless
coverage, and quantity of connected devices are not guaranteed and will vary
as a result of network conditions, client limitations, and environmental
factors, including building materials, obstacles, volume and density of
traffic, and client location.
MU-MIMO Disclaimer
Use of MU-MIMO requires clients to also support MU-MIMO.
IoT Compatibility Disclaimer
IoT compatibility refers only to smart devices that can be controlled via the
Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi
use.
Seamless Roaming Disclaimer
Clients need to support 802.11k/v/r and may require additional set up.
Performance may vary depending on the client device.
Appearance
Each Deco has an LED that changes color according to its status, a WPS button, two 2.5 Gbps WAN/LAN ports, a power slot, and a Reset button. See the explanation below:
Tip: The product label can be found at the bottom of the product.
Set Up Your Deco
First let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.
-
Get the Deco app
Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet. -
Log in or sign up with TP-Link ID
Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password. -
Select your Deco model
Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network. -
Plug in your Deco
Power off your modem. Connect your Deco to the modem and power them both on.
If you don’t have a modem, connect your Deco directly to the Ethernet outlet. -
Wait until Deco’s LED pulses blue
Wait until your Deco’s LED pulses blue, then your phone/tablet will connect to the Deco’s default Wi-Fi automatically. -
Specify your Deco’s location
Select or custom a location for your Deco. The location will be used as the name of your Deco. -
Connect your Deco to the internet
Select the internet connection type and enter the information. If you are not sure, contact your internet service provider. -
Create your Wi-Fi network
Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi. -
Keep your Deco up-to-date
Set auto update time. This allows your Deco to automatically update to the latest firmware which provides better network experience. -
Connect to your Wi-Fi network
Connect your phone/tablet to the Deco’s Wi-Fi to continue the setup. -
Setup complete
Your Deco network is now up. You can connect your devices to the Deco network. You can also add more Decos if any.
Troubleshooting
Solutions to common problems during setup or use are provided here for
reference. Follow the steps and the provided link below to diagnose and solve
problems you might experience with your Deco.
If problems still exist, contact us: https://www.tp-link.com/support
-
Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?
Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM -
Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?
Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4 -
Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?
Refer to the guide https://www.tp-link.com/support/faq/2239/
Refer to the video https://youtu.be/OSUrGdWH-i0 -
Q4. What should I do if my wireless devices cannot connect to Deco?
Refer to the guide https://www.tp-link.com/support/faq/2718/ -
Q5. What should I do if Deco suddenly lost internet access?
Refer to the guide https://www.tp-link.com/support/faq/2428/ -
Q6. How can I find a suitable spot for my Deco?
Refer to the guide https://www.tp-link.com//support/faq/1446/ -
Q7. What can I do if the Deco app isn’t working properly?
Refer to the guide https://www.tp-link.com/support/faq/1456/
Authentication
FCC Compliance Information Statement
Product Name: BE5000 Whole Home Mesh Wi-Fi 7
System Model Number: Deco BE25
| Component Name | Model |
|---|---|
| I.T.E Power Supply | T120150-2B4 |
Responsible party:
TP-Link USA Corporation
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV
interference caused by unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This device and its antenna must not be co-located
or operating in conjunction with any other antenna or transmitter.
To comply with FCC RF exposure compliance requirements, this grant is
applicable to only Mobile Configurations. The antennas used for this
transmitter must be installed to provide a separation distance of at least 20
cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter. We, TP-Link USA Corporation, has
determined that the equipment shown as above has been shown to comply with the
applicable technical standards, FCC part 15. There is no unauthorized change
is made in the equipment and the equipment is properly maintained and
operated.
FCC Compliance Information Statement
Product Name: I.T.E POWER SUPPLY
Model Number: T120150-2B4
Responsible party:
TP-Link USA Corporation
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
We, TP-Link USA Corporation, has determined that the equipment shown as above
has been shown to comply with the applicable technical standards, FCC part 15.
There is no unauthorized change is made in the equipment and the equipment is
properly maintained and operated.
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
Caution:
The device for operation in the band 5150–5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems;
DFS (Dynamic Frequency Selection) products that operate in the bands 5250-
5350 MHz, 5470-5600MHz, and 5650-5725MHz.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
Safety Information
- Keep the device away from water, fire, humidity or hot environments.
- Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
- Do not use damaged charger or USB cable to charge the device.
- Do not use any other chargers than those recommended.
- Do not use the device where wireless devices are not allowed.
- Adapter shall be installed near the equipment and shall be easily accessible.
- Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
- Operating Temperature: 0°C~40°C (32°F~104°F)
- This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.
Explanation of the symbols on the product label
Symbols may vary from products.
Note: The product label can be found at the bottom of the product and its
I.T.E. power supply.
References
- Link: Simple, secure one-click payments
- WiFi Networking Equipment for Home & Business | TP-Link
- TP-Link Community
- WiFi Networking Equipment for Home & Business | TP-Link
- How can I find a suitable spot for my Deco? | TP-Link
- TP-Link Product Support - Wireless Networking Equipment Support
- Encountering an Error When Adding a Deco | TP-Link
- What can I do if the Deco app isn't working properly | TP-Link
- The internet connection is unstable or suddenly stops working when connected to the Deco network? | TP-Link
- Cannot connect to Deco Wi-Fi | TP-Link