reolink 4G Dual Lens Battery Powered Security Camera User Guide
- June 3, 2024
- reolink
Table of Contents
Sept 2021
QSG1_A_EN
Quick Start Guide
Apply to: Reolink Duo 4G
@ReolinkTech https://reolink.com
What’s in the Box
Camera Antennas Strap
Mounting Plate Mounting Hole Template
USB Cable Quick Start Guide Surveillance Sticker
Pack of Screws Screwdriver
Camera Introduction
- Antennas
- Daylight Sensor
- Mic
- Lens
- PIR Sensor
- Infrared Lights
- Spotlights
- Mounting Bracket
Different states of the status LED:
Red Light: WiFi connection failed Blinking: Standby status
Blue Light: WiFi connection succeeded On: Working status
- Nano SIM Card Slot
- Remove the cover to find the reset hole, SIM card slot and SD card slot. 2. Micro SD Card Slot 3. Reset Button
- Press the reset button with a pin to restore factory settings. 4. Power Switch 5. Speaker
Set up the Camera
Activate SIM Card for the Camera
- Choose a Nano SIM card that supports WCDMA and FDD LTE.
- Some SIM cards have a PIN code. You may use your smartphone to disable the PIN first.
Do not insert the IoT or M2M SIM into your
smartphone.
Insert the SIM Card
Remove the
cover with the screwdriver and then open the rubber cover.
Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray. Place the SIM card into the tray, then insert the tray into the camera completely.
Register the SIM Card
With the SIM card inserted, you can turn on the camera. Wait a few seconds and a red light will be on and solid for a couple of seconds. Then, it will go out.
A blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt “Network connection succeeded”, which means the camera has been successfully connected to the network.
Set up the Camera on the Phone
Step 1 Scan to download the Reolink App from the App Store or Google Play
store.
Step 2 Launch the Reolink App, click the “ ” button in the top right
corner to add the camera. Scan the QR code on the device and follow the
onscreen instructions to finish initial setup.
Set up the Camera on PC (Optional)
Step 1 Download and install the Reolink Client: Go to
https://reolink.com > Support > App&Client.
Step 2 Launch the Reolink Client, click the “ ” button, input the UID
code of the camera to add it and follow the onscreen instructions to finish
initial setup.
You may also run into the following situations:
|
Voice Prompt
| Camera Status| Solutions
---|---|---|---
1| “SIM card cannot be recognized”| Camera cannot recognize this SIM card.|
1. Check if the SIM card is facing the reverse direction.
2. Check if the SIM card is not fully inserted and insert it again.
2
| “The SIM card is locked with a PIN Please disable it”| Your SIM card has a
PIN.| Put the SIM card into your mobile phone and disable the PIN.
3| “Not registered on network. Please activate your SIM card and check the
signal strength”| Camera fails to register to the operator network.|
1. Check whether your card is activated or not. If not, please call your
operator to activate the SIM card.
2. The signal is weak at the current position. Please move the camera to a
location with better signal.
3. Check if you are using the correct version of the camera.
4
| “Network connection failed”| Camera fails to connect to the server.| The
camera will be in Standby mode and reconnect later.
5| “Data call failed. Please confirm your cellular data plan is available or
import the APN settings”| The SIM card has run out of data or APN settings are
not correct.|
1. Please check whether the data plan for the SIM card is still available.
2. Import the correct APN settings to the camera.
Charge the Camera
It’s recommended to fully charge the battery before mounting the camera outdoors.
Charge the battery with a power adapter. (not included)
Charge the battery with the Reolink Solar Panel (not included if you only purchase the camera).
Charging Indicator:
Orange LED: charging **Green LED:** Fully charged
For better weatherproof performance, please always cover the USB charging port with the rubber plug after charging the battery.
Install the Camera
- Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
- For better motion detection performance, please install the camera angularly.
-
Mounting Height:
2-3 Meters -
PIR Detection Distance:
2-10 Meters
If a moving object approaches the PIR sensor
vertically, the camera may fail to detect motion.
Mount the Camera to the Wall
Drill holes in accordance with the mounting template. Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.
Use the drywall anchors included in the package if
needed.
To get the best field of view, loosen the adjustment screw on security mount and turn the camera.
Stiffen the adjustment screw to lock the camera.
Mount the Camera to Ceiling
The camera can’t be adjusted horizontally when
ceiling mounted. Please adjust the camera angle before fixing it.
Drill holes in accordance with the mounting template. Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.
To get the best field of view, loosen the adjustment screw on security mount and turn the camera.
Stiffen the adjustment screw to lock the camera.
Install the Camera with Loop Strap
Thread the loop strap through the slots and fasten the strap. It is the most recommended installation method if you plan to mount the camera to a tree.
Safety Instructions of Battery Usage
The camera is not designed for running 24/7 at full capacity or around-the- clock live streaming. It’s designed to record motion events and to live view remotely only when you need it. Learn useful tips on how to extend the battery life in this post https://support.reolink.com/hc/en-us/articles/360006991893
- The battery is built-in, so do not remove it from the camera.
- Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery charger or Reolink solar panel. Do not charge the battery with solar panels from any other brands.
- Charge the battery when temperatures are between 0°C and 45°C and always use the battery when temperatures are between -20°C and 60°C.
- Keep the USB charging port dry, clean and free of any debris and cover the USB charging port with the rubber plug when the battery is fully charged.
- Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
- Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed, or appears abnormal in any ways. If the battery is being used or charged, turn off the power switch or remove the charger immediately, and stop using it.
- Always follow the local waste and recycle laws when you get rid of the used battery.
Troubleshooting
Camera is not Powering on
If your camera is not turning on, please apply the following solutions:
- Make sure you’ve turned the power button on.
- Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.
If these won’t work, please contact Reolink Support https://support.reolink.com
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of alarm within the covered area, try the following solutions:
- Make sure that the PIR sensor or the camera is installed in the right direction.
- Make sure the PIR sensor is enabled or the schedule is set up properly and running.
- Check the sensitivity settings and make sure it’s set up properly.
- Make sure the battery is working.
- Reset the camera and try again.
If these won’t work, please contact Reolink Support https://support.reolink.com
Unable to Receive Push Notifications
If you fail to receive any push notifications when motion is detected, try the following solutions:
- Make sure the push notification has been enabled.
- Make sure the PIR schedule is set up properly.
- Check the network connection on your phone and try again.
- Make sure the camera is connected to the Internet. If the LED indicator under the camera daylight sensor is solid red or flickering red, it means that your device disconnects from the Internet.
- Make sure you’ve enabled Allow Notifications on your phone. Go to the System Settings on your phone and allow Reolink App to send push notifications.
If these won’t work, please contact Reolink Support https://support.reolink.com
Specifications
PIR Detection & Alerts
PIR Detection Distance: Adjustable/up to 10m (33ft)
PIR Detecting Angle: 150° horizontal
Audio Alert: Customized voice-recordable alerts
Other Alerts: Instant email alerts and push notifications
General
Operating Temperature: -10°C to 55°C (14°F to 131°F)
Weather Resistance: IP66 certified weatherproof
Size: 195x 103x 56 mm
Weight (Battery included): 720g (17.1 oz)
Notification of Compliance
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- this device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Exposure Warning Statements
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment shall be installed and operated with minimum distance 20cm between the radiator & body.
Simplified EU Declaration of Conformity
Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Correct Disposal of This Product
This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environment safe recycling.
Limited Warranty
This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller. Learn more: https://reolink.com/warranty-and-return/.
We hope that you enjoy the new purchase. But if you
are not satisfied with the product and plan to return, we strongly suggest
that you reset the camera to factory default settings and take out the
inserted SD card before returning.
Terms and Privacy
Use of the product is subject to your agreement to the Terms of Service and
Privacy Policy at reolink.com.
Keep out of reach of children.
End User License Agreement
By using the Product Software that is embedded on the Reolink product, you agree to the terms of this End User License Agreement (“EULA”) between you and Reolink. Learn more: https://reolink.com/eula/.
ISED Statements
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
Radio Frequency Exposure Statement for IC
This equipment complies with IC exposure limits set forth for an uncontrolled environment. The device can be used in portable exposure conditions. This equipment shall be installed and operated with minimum distance 20cm between the radiator & body.
Technical Support
If you need any technical help, please visit our official support site and contact our support team before returning the products, https://support.reolink.com.
58.03.001.0238
References
- Reolink Official: Security Cameras and Systems for Home & Business
- Reolink Official: Security Cameras and Systems for Home & Business
- Warranty & Return – Reolink
- Reolink Support - Official Reolink Help Center
- Reolink Support - Official Reolink Help Center
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>