Ather Duo Charger User Guide

: August 16, 2024
: Ather

Table of Contents

Ather Duo Charger
Specifications
THE SPECIFICATIONS
Charging
Wall Mount
WHAT’S IN THE BOX
Installation
Ather Duo Safety Instructions
Wall Mount Safety Instructions
FAQ
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Ather Duo Charger

Specifications

Operating voltage and wiring: 185 V AC – 275 V AC single-phase
Frequency: 50 Hz
Output: 59 V 12 A
Operating temperature: 0°C – 45°C
Weight: 2.6 kg
Dimensions: 300mm x 135mm x 124mm

Ather Duo
A charger you can ﬁx at your parking spot, or carry along in your boot. This or that, change the way you like.

HOW DOES IT WORK?

Insert the plug into a 6A 3-pin socket.
Plug the charging connector into your Ather.
Always check, that the charger vents are never blocked for proper air ﬂow.
The LED on the charger will start blinking, the moment charging starts.

THE SPECIFICATIONS

Operating voltage and wiring: 185 V AC – 275 V AC single-phase
Frequency: 50 Hz
Output: 59 V 12 A
Operating temperature0oC – 45oC
Weight: 2.6 kg
Dimensions: 300mm x 135mm x 124mm

Charging

What do the different colors of LED communicate?

Solid Green Light
- When connected to the vehicle – charging is done.
- When not connected to the vehicle – the charger is ready for use.
- Blinking Green Light Charging in progress.
Blinking Amber Light
- Charger software is being updated over-the-air (OTA). Leave it connected to the vehicle until it turns green.
Static Red Light
- Fault in the charger. Switch OFF the power for 10 seconds and switch it ON again. If it fails to restart after 3 attempts, get in touch with customer support.
No Light
- No power ﬂow. Switch OFF and then switch ON the power. If the charger fails to restart after 3 attempts, contact customer support.

Wall Mount

This is the accessory that turns your Duo into a ﬁxed charger. It’s got your charger’s back. Literally.

WHAT’S IN THE BOX

Wall mount x1 Mounting screws x2 Wall inserts x2

Installation

In your parking space, choose a spot on the wall close to the socket.

Get your electrician to check the following:

Ensure the socket you will be using to plug your charger is indoors, not exposed to water, and rated for 6A.
Make sure the voltage difference between Neutral and Earth is below 25V.\

Step 1 : Install the wall mount at a height of 1.2m from the ground. Ensure that there’s a socket close to the wall mount.
Step 2 : Mark 2 holes vertically on the wall, using the holes given on the Wall mount for mounting under the snap cover.
Step 3 : Drill holes with an M6 drill and install the wall anchors.
Step 4 : Align the wall mount to the holes and fasten with the 2 mounting screws. Once done, close the screw cover.
Step 5 : Attach the Duo to the wall mount, plug it in, and switch it ON.
Step 6 : Now you can charge your vehicle where you park. And when not charging, you can hang the charging handle in the dock.
Step 7 : Use the key given in the pack to unlock the Duo from the wall mount.

Ather Duo Safety Instructions

Here’s how to safely use your charger.

To start charging, insert the 3-pin plug into the 3-pin socket properly, and ensure that the connection is not loose.
Use the charger only on electrical lines secured by a fuse or MCB.
Do not use extension cords and/or extension boxes.
Do not use a damaged socket.
Ensure that the area is protected against water spillage/rain and isn’t damp.
Do not operate with wet hands.
Ensure that the wall socket has an individual switch and the plug is inserted only when the switch is OFF.
Ensure that the cable is not stretched from the plug/socket.
Turn ON the switch after ensuring the above points.
Turn OFF the switch before removing the plug from the socket.
Once the charging is done, wind up the cables around the charger and lock the cables with the strap on the side. Do not strain or pull the cable while winding. Keep it in the bag that comes with this pack.
Ensure that the charging cable is always well-secured, so that it’s never stepped on, driven over, tripped on, or undergoes any damage or stress.
Do not use the charger with cables still wound around it.
The charger should be regularly wiped with a clean, dry cloth to prevent the accumulation of dirt and dust.
Unplug the power cord before cleaning the charger.
The device should be supervised when used around children.
Do not insert foreign objects or liquids into any part of\ the charger.
Use the charger only within the specified operating parameters as described in the specifications.

Wall Mount Safety Instructions

Here’s how to safely use your Wall Mount.

It’s for indoor use only.
Keep the spare key safe.
Incorrect usage or installation of the charger or the wall mount may cause damage to the charger or your vehicle. Any resulting damage is excluded from the New Vehicle Limited Warranty and the Charging Equipment Limited Warranty.

Warnings: Important things to keep in mind about your Duo and Wall Mount.

Do not install the wall mount near ﬂammable, explosive, harsh, or combustible materials, chemicals, or vapor. Further, do not store such material near the wall mount or the vehicle.
Do not cover the charger when in use. Ensure that the Ather Duo’s airflow is never blocked.
Use a dry cloth to clean the wall mount and Ather Duo periodically. Do NOT wash with water, use chemicals or a wet cloth. Never spray any liquid onto the charger handle or wall plug.
When not in use, place the Ather Duo connector in the wall mount dock to prevent exposure to moisture and contamination.
Ensure that Ather Duo is mounted in the correct position. You know it is mounted safely when you hear a click sound.
Do not attempt to disassemble, tamper with, or use foreign objects with the wall mount. If it appears broken or defective, avoid using it

Contact us for repair or service requirements at +91-7676600900

DISCLAIMER:
Ather endeavors to ensure the accuracy of the information contained herein. However, Ather does not warrant the same. Your use of the Ather vehicle and the Ather Duo shall be governed by the terms of your agreement with Ather and other than as expressly set out in such an agreement, this user guide does not and will not have the effect of limiting, expanding, or otherwise modifying the terms and conditions including but not limited to the warranties, set out therein. You acknowledge that any usage of the Ather vehicle and the Ather Duo in contravention of this user guide may render your warranties invalid.

FAQ

Q: What should I do if the charger LED shows a static red light?
- A: In case of a static red light, switch OFF the power for 10 seconds, then switch it ON again. If the issue persists after 3 attempts, contact customer support for assistance.
Q: Can I use extension cords with the charger?
- A: It is advised not to use extension cords with the charger for safety reasons. Ensure direct connection to a secure power source.
Q: How do I know when the charger is ready for use?
- A: A solid green light indicates that the charger is ready for use when not connected to the vehicle. When connected, it signifies that charging is complete.