ZEBRA Profile Manager Workcloud Communication User Guide

: August 19, 2024
: ZEBRA

Table of Contents

Profile Manager Workcloud Communication
Specifications:
Product Information:
Product Usage Instructions:
About This Guide:
Chapter Descriptions:
Notational Conventions:
Service Information:
- FAQ:
Q: Can the Profile Manager be used to update user profiles in
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)

Profile Manager Workcloud Communication

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Specifications:

Product Name: Profile Manager
Manufacturer: Zebra Technologies Corporation
Model Number: MN-003433-15EN Rev A
Copyright: 2024/04/09

Product Information:

The Profile Manager is a software tool provided by Zebra
Technologies Corporation for managing user profiles within the
Workcloud Communication system. It is designed to assist Customer
Administrators in configuring and updating user profiles
efficiently.

Product Usage Instructions:

About This Guide:

The Profile Manager Customer Administrator Guide offers detailed
information on using the Workcloud Communication Profile Manager.
Note that the images of windows shown in the guide are samples and
may differ from the actual interface.

Chapter Descriptions:

The guide includes chapters that provide specific information on
different aspects of using the Profile Manager. It covers topics
such as updating users via Flat File (PFM) to include Manager
Association.

Notational Conventions:

NOTE: Supplementary information for
users.
IMPORTANT: Important information for users to
know.
CAUTION: Indicates potential minor or moderate
risks if precautions are not taken.
WARNING: Indicates potential serious risks
that could lead to injury or death if not avoided.
DANGER: Indicates imminent danger that could
result in serious injury or death if not avoided.

Service Information:

If you encounter issues that cannot be resolved by Zebra
Customer Support, you may need to return the equipment for
servicing. Proper shipping procedures must be followed to avoid
damage during transit and prevent voiding the warranty. Contact
your Zebra business partner if you purchased the product through
them for support.

FAQ:

Q: Can the Profile Manager be used to update user profiles in

bulk?

A: Yes, the Profile Manager allows Customer Administrators to
update users via Flat File (PFM) to include Manager Association,
facilitating bulk updates efficiently.

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Profile Manager
Workcloud Communication
Customer Administrator Guide
MN-003433-15EN Rev A

Copyright
2024/04/09
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2023 Zebra Technologies Corporation and/or its affiliates. All rights reserved.
Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.
For further information regarding legal and proprietary statements, please go to:
SOFTWARE: zebra.com/linkoslegal. COPYRIGHTS: zebra.com/copyright. PATENTS: ip.zebra.com. WARRANTY: zebra.com/warranty. END USER LICENSE AGREEMENT: zebra.com/eula.
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contents
About This Guide…………………………………………………………………………………………………………………………… 9 Chapter Descriptions………………………………………………………………………………………………………………9 Notational Conventions…………………………………………………………………………………………………………10 Icon Conventions………………………………………………………………………………………………………………….. 10 Service Information………………………………………………………………………………………………………………..10 Revision History………………………………………………………………………………………………………………………11
Getting Started………………………………………………………………………………………………………………………………12 Introduction to Workcloud Communication Profile Manager……………………………………………. 12 Interconnection Details…………………………………………………………………………………………………..13 Logging In to Profile Manager Portal…………………………………………………………………………………..13 Logging Out of Profile Manager Portal………………………………………………………………………………. 14 Resetting Your Administrator Password………………………………………………………………………………14 Resetting Your Administrator Password Before Logging In………………………………………..14 Resetting Your Administrator Password After Logging In………………………………………….. 14 Main Screen in Profile Manager…………………………………………………………………………………………..15 System Controls Panel………………………………………………………………………………………………….. 15 Navigating the Profile Manager Portal Dashboard……………………………………………………………. 16 Dashboard Quick Link Buttons…………………………………………………………………………………….. 16 Return to the Dashboard………………………………………………………………………………………………. 16 Required Information………………………………………………………………………………………………………16 Icons………………………………………………………………………………………………………………………………… 16 Slider Switches………………………………………………………………………………………………………………..17 Success and Error Messages……………………………………………………………………………………….. 18 Search and Filter Functionality…………………………………………………………………………………….. 18
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Contents
System Management……………………………………………………………………………………………………………………. 19 Tenant Configuration……………………………………………………………………………………………………………. 19 View Tenant Configuration…………………………………………………………………………………………… 19 Update Tenant Configuration……………………………………………………………………………………….20 Portal User Role Management…………………………………………………………………………………………….26 View Portal User Roles………………………………………………………………………………………………… 26 Create Portal User Roles……………………………………………………………………………………………… 26 Edit Portal User Roles……………………………………………………………………………………………………27 Delete Portal User Roles……………………………………………………………………………………………… 28 Portal User Management……………………………………………………………………………………………………..29 Create Portal Users………………………………………………………………………………………………………. 29 Edit Portal Users…………………………………………………………………………………………………………….30 Delete Portal Users………………………………………………………………………………………………………. 32 Device User Attribute Management…………………………………………………………………………………… 33 Create Device User Attributes…………………………………………………………………………………….. 33 Edit Device User Attributes…………………………………………………………………………………………..35 Device User Role Management…………………………………………………………………………………………..35 Create Device User Role……………………………………………………………………………………………… 36 Edit Device User Roles………………………………………………………………………………………………….37 Delete Device User Roles……………………………………………………………………………………………. 38 Device User Management……………………………………………………………………………………………………38 View Device Users……………………………………………………………………………………………………….. 38 Add and Update Device Users…………………………………………………………………………………….39 Add or Update Multiple Device Users…………………………………………………………………………39 Add a Device User……………………………………………………………………………………………………….. 39 Edit a Device User…………………………………………………………………………………………………………40 Delete a Device User……………………………………………………………………………………………………. 41 Refresh a Device User Status………………………………………………………………………………………. 41 Device Management……………………………………………………………………………………………………………. 42 License Management Through Device Licenses………………………………………………………..42 View Devices………………………………………………………………………………………………………………….42 Add/Enroll and Update Devices………………………………………………………………………………….. 43 Add a Device………………………………………………………………………………………………………………….44 Edit a Device…………………………………………………………………………………………………………………. 45
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Contents
Delete/De-Enroll a Device……………………………………………………………………………………………. 45 Refresh a Device Status………………………………………………………………………………………………..47 Profile Definition Management…………………………………………………………………………………………….47 Create Profile Definitions……………………………………………………………………………………………… 47 Edit Profile Definitions………………………………………………………………………………………………….. 49 Delete Profile Definitions……………………………………………………………………………………………… 49 Profile Configuration Management…………………………………………………………………………………….. 49 Create Profile Configurations………………………………………………………………………………………. 49 Edit Profile Configurations……………………………………………………………………………………………..51 Delete Profile Configurations……………………………………………………………………………………….. 51 Rule Management………………………………………………………………………………………………………………….51 View Rules…………………………………………………………………………………………………………………….. 52 Create Rules………………………………………………………………………………………………………………….. 52 Publish Rules…………………………………………………………………………………………………………………. 54 Delete Rules………………………………………………………………………………………………………………….. 55 System Report Management………………………………………………………………………………………………. 56 Generate Reports…………………………………………………………………………………………………………..56 Export Reports………………………………………………………………………………………………………………..57 Create Report Templates…………………………………………………………………………………………….. 58 Edit Report Templates…………………………………………………………………………………………………..58 Delete Report Templates………………………………………………………………………………………………59
Identity Provider Import Management…………………………………………………………………………………………. 60 Device User Attribute Mappings…………………………………………………………………………………………60 View Mappings……………………………………………………………………………………………………………… 60 Add an Attribute, Constant or Function………………………………………………………………………. 61 Add Attributes……………………………………………………………………………………………………………….. 62 Add Function…………………………………………………………………………………………………………………. 63 Find Function………………………………………………………………………………………………………………….64 Substitute Function………………………………………………………………………………………………………..65 Replace Function………………………………………………………………………………………………………….. 68 Create Extension During User Import………………………………………………………………………….69 Integrating Zebra Enterprise Messaging Server (ZEMS) During User Import…………… 69 Clear an Attribute Mapping…………………………………………………………………………………………..70
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Contents
Import Job Management……………………………………………………………………………………………………….71 View Import Jobs…………………………………………………………………………………………………………… 71 Create Import Jobs………………………………………………………………………………………………………… 71 Edit Jobs………………………………………………………………………………………………………………………… 73 Delete Jobs……………………………………………………………………………………………………………………. 73 Run Import Jobs……………………………………………………………………………………………………………. 74 Import Job Notifications………………………………………………………………………………………………..80 Import Job Scheduler…………………………………………………………………………………………………… 82
Client Device Setup Using Telephony Manager and Profile Manager………………………………………….. 85 Configure Telephony Manager Using a CSV File…………………………………………………………….. 85 Confirm Successful Import of Data from the CSV File……………………………………………………… 85 Manually Configure Telephony Manager (for technical support)…………………………………….. 86 Enter the Store or Site ID Information……………………………………………………………………………….. 86 Enter the PBX Information……………………………………………………………………………………………………87 Add Department Information……………………………………………………………………………………………….89 Enter PBX Extension Information……………………………………………………………………………………….. 90 Configure Zebra Profile Manager……………………………………………………………………………………….. 91 Confirm the End-to-End Configuration of Telephony Setup………………………………………………91 Important Notes About Verifying Correct End-to-End Configuration………………………………. 95
Telephony Management………………………………………………………………………………………………………………. 96 Extensions…………………………………………………………………………………………………………………………….. 96 View Extensions……………………………………………………………………………………………………………. 96 Refresh Extensions……………………………………………………………………………………………………….. 97 Extension Import Management…………………………………………………………………………………………… 97 Other Telephony Management Options……………………………………………………………………………. 98
Profile Manager Licenses…………………………………………………………………………………………………………….. 99 Profile Manager Device Licenses………………………………………………………………………………………. 99 View Application Licenses………………………………………………………………………………………………….. 99 Update Application Licenses…………………………………………………………………………………………….. 100
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Contents
Intents and Actions…………………………………………………………………………………………………………………….. 101 Profile Manager Client Configuration File Elements………………………………………………………… 101 Support for Third-Party Launchers……………………………………………………………………………………. 104 Access Tokens…………………………………………………………………………………………………………………….106 ADB Supported Commands……………………………………………………………………………………………….106 Install the PFM Client………………………………………………………………………………………………….. 106 Handling the PFM Configuration File……………………………………………………………………………….. 106 Starting the Profile Client……………………………………………………………………………………………………106 Reconfiguring a Running Client………………………………………………………………………………………….107 Start/Restart the Client with a New Configuration…………………………………………………………… 107 Sending Credentials from a Third Party Launcher……………………………………………………………107
Bulk Import Device Users……………………………………………………………………………………………………………109 Description………………………………………………………………………………………………………………………….. 109 Assumptions…………………………………………………………………………………………………………………………. 110 Import Process…………………………………………………………………………………………………………………….. 110
Multiple Role Values from Attributes………………………………………………………………………………………….. 118 Description…………………………………………………………………………………………………………………………….118 Assumptions…………………………………………………………………………………………………………………………. 118 Configuration Process………………………………………………………………………………………………………….119 Overview……………………………………………………………………………………………………………………….. 119 Identification of AD Attributes………………………………………………………………………………………119 Import Attribute Transformations………………………………………………………………………………… 121 Create an Import Job………………………………………………………………………………………………….. 125 Researching Provisioning Errors………………………………………………………………………………… 129 Successful Provisioning and Attribute Mapping……………………………………………………….. 130
Role Level Selection……………………………………………………………………………………………………………………. 131 Dependencies……………………………………………………………………………………………………………………….131 Adding and Assigning Role Levels……………………………………………………………………………. 132 Applying the Role Level……………………………………………………………………………………………….137 Device Operation………………………………………………………………………………………………………….139
7

Contents ZEMS and Profile Manager…………………………………………………………………………………………………………. 141
Updating Users via Flat File (PFM) to Include Manager Association………………………………..141
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About This Guide
About This Guide
This guide provides information about using the Workcloud Communication Profile Manager. NOTE: and windows pictured in this guide are samples and can differ from actual screens.
Chapter Descriptions
Topics covered in this guide are as follows: · Getting Started provides an introduction and description of the graphical conventions used in this
document. · System Management provides information on the management of users, devices, and roles. · Identity Provider (IDP) Import Management provides information on the bulk import of users, devices,
and extensions. · Client Device Setup Using Telephony Manager and Profile Manager provides information on client
device setup for sites using advanced features. · Telephony Management provides information on importing extensions. · Profile Manager Licenses provides information on the device licenses for your enterprise. · Intents and Actions provides information on how to install and configure the Zebra Profile Client. · Bulk Import Device Users provides information on how to import users into Profile Manager and PTT
Pro. · Multiple Role Values from Attributes provides information on how to read an AD attribute with multiple
roles and proliferate it to the UI of the mobile device. · Role Level Selection provides information about assigning a collection of roles under a role-level name.
9

About This Guide
Notational Conventions
The following conventions are used in this document: · Bold text is used to highlight the following:
· Dialog box, window and screen names · Drop-down list and list box names · Checkbox and radio button names · Icons on a screen · Key names on a keypad · Button names on a screen. · Bullets (·) indicate: · Action items · List of alternatives · Lists of required steps that are not necessarily sequential. · Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
Icon Conventions
The documentation set is designed to give the reader more visual clues. The following visual indicators are used throughout the documentation set. NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task. IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION: If the precaution is not heeded, the user could receive a minor or moderate injury.
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
DANGER: If danger is not avoided, the user WILL be seriously injured or killed.
Service Information
If you have a problem with your equipment, contact Zebra Global Customer Support for your region. Contact information is available at: zebra.com/support. When contacting support, please have the following information available: · Serial number of the unit · Model number or product name · Software type and version number Zebra responds to calls by email, telephone, or fax within the time limits set forth in support agreements.
10

About This Guide

If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for servicing and will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
If you purchased your Zebra business product from a Zebra business partner, contact that business partner for support.

Revision History

Change MN-003433-01 Rev A MN-003433-01 Rev B MN-003433-02 Rev A
MN-003433-03 Rev A
MN-003433-04 EN Rev A MN-003433-05EN Rev A
MN-003433-06EN Rev A MN-003433-07EN Rev A MN-003433-08EN Rev A MN-003433-09EN Rev A MN-003433-10EN Rev A MN-003433-11EN Rev A MN-003433-12EN Rev A
MN-003433-13EN Rev A
MN-003433-14EN Rev A
MN-003433-15EN Rev A

Date 06/2019 12/2019 04/2020
08/2020
04/2021 07/2021
12/2021 03/2022 06/2022 10/2022 12/2022 03/2023 07/2023
10/2023
01/2024
04/2024

Description Initial Release
Updates for RRR delivery.
Updates for RRR delivery for WFC Profile Manager Version 4.0.
Updates for RRR delivery for WFC Profile Manager Version 4.2.
Updates for custom delivery.
Added Add, Find, Substitute, and Replace functions and whitelist attributes.
Added the Update Tenant Configuration.
Added Client Authentication for THD.
Import Job History status details provided.
Added Transfer Role and Import Job run.
Added Device role and device user naming convention.
Added Device Cleanup Threshold and Landing Application.
Added Role Display Preference, Role Selection Quantity, updated Edit Job, and View Import Job History.
Updated Add to AllDynamicGroup parameter in Update Tenant Configuration.
Added the ZEMS Tenant Configuration parameters and User Import.
Rebranded Workforce Connect and WFC as Workcloud Communication and Zebra.

Getting Started
Getting Started
This chapter includes the following topics: · Introduction to Zebra Workcloud Communication Profile Manager · Interconnection Details · Logging In to the Profile Manager Portal · Logging Out of the Profile Manager Portal · Resetting Your Administrator Password · Resetting Your Administrator Password Before Logging In · Resetting Your Administrator Password After Logging In · Main Screen in Profile Manager · System Controls Panel (Dashboard) · Navigating the Profile Manager Portal Dashboard
Introduction to Workcloud Communication Profile Manager
The Workcloud Communication Profile Manager (Zebra Profile Manager) provides a user interface (dashboard) for administrators or technical representatives to manage an organization’s use of mobile devices. The target audience for this guide is Zebra administrators and customer administrators who configure and control the operation of mobile device deployment. The portal includes role- based access to the following functions: · Authentication of portal user accounts · Creation and management of
· Portal users · Device users · Applications · Importing · Devices users · Extensions · Presence service management
12

Getting Started
· Monitoring of user and device activity · Real-time usage · Historical data
· Report generation
Interconnection Details
The Zebra Profile Manager has direct and indirect connections and relationships to many devices, including but not limited to the following: · Zebra Voice Client · PTT Pro Client · PTT Pro Management Portal · Zebra Profile Client · Active Directory Server
Logging In to Profile Manager Portal
Administrator must have an account in the Profile Manager portal. 1. Navigate to the Profile Manager portal. 2. Enter the User ID, Password, and Customer ID.
Figure 1 Profile Manager Portal Login Dialog Box
13

Getting Started
3. Click Log in. If incorrect credentials are entered, the Login dialog box displays an error message. If correct credentials are entered, the main screen of the Profile Manager Portal appears.
NOTE: Other system events, including but not limited to server re- installation, server upgrade, server restart, or clearing of cache on browser might require you to re-enter the Customer ID as a first-time user on your next login to the Profile Manager Portal.
Logging Out of Profile Manager Portal
To log out of the Profile Manager Portal, do the following: 1. Navigate to the Profile Manager Portal screen that has the following icon in the top right corner.
2. Click the icon and select Logout in the drop-down list.
Resetting Your Administrator Password
There are two ways to reset your administrator password. · Resetting Your Administrator Password Before Logging In · Resetting Your Administrator Password After Logging In
Resetting Your Administrator Password Before Logging In
To reset your password from the login dialog box, do the following: 1. In the login dialog box, click the link for Forgot password? 2. In the Reset Password dialog box, enter your email address and Customer ID. 3. Select Reset. 4. Follow the instructions in your email to reset your password.
Resetting Your Administrator Password After Logging In
To reset your password after successfully logging in to the Profile Manager Portal, do the following: 1. Navigate to a Profile Manager Portal screen that has the following icon in the top right corner.
14

Getting Started
2. Click the icon and select Change Password in the drop-down list.
3. Complete the fields in the Reset Password dialog box and click Save. NOTE: The Zebra Administrator may create two administration accounts. One account is for the customer administrator. The second account is used by the Active Directory Connector, which is specified during the deployment. Do not change the password used by the Active Directory Connector without consulting the Zebra Administrator, otherwise, the connector is not able to communicate with the Profile Manager.
Main Screen in Profile Manager
After you log in to the Profile Manager Portal, the System Controls panel (dashboard) appears.
System Controls Panel
The left panel of the System Controls (Dashboard) panel is the Navigation panel. The Navigation panel contains shortcut links to the functions in the right panel. In the System Controls (Dashboard) panel, the links in the left panel take you to the same categories as the Profile Manager administration screens listed on the left panel. Or you can click the quick link buttons in the right panel to access the administration screens. For more information, see Dashboard Quick Link Buttons. Figure 2 System Controls Panel (Dashboard)
15

Getting Started
Your access to functions and actions in the dashboard is controlled by the permissions in your assigned role(s) for any Profile Manager portal functions, such as the following: · System Management
· Portal User Management · Device User Management · Profile Management · Rules · System Reports · Active Directory Import Management · Telephony Management · Licenses.
Navigating the Profile Manager Portal Dashboard
This chapter describes the features linked to each icons and provides the details of those icons.
Dashboard Quick Link Buttons
Each Quick Link button displays the function name and number of items defined for that function. Click a Quick Link button to manage that function.

Return to the Dashboard
· Click the Zebra logo or

Dashboard to return to the Dashboard from any Profile Manager screen.

Required Information
An asterisk (*) appears for required information.

Icons

Icons represent actions, shortcut links, or descriptions. Click an icon to perform the action or navigate to the link. Hover on the icon for a description of the action, shortcut link, or parameter. Shortcut links are on the side Navigation bar or top bar of every page.

Permission Category

Action

Description View or edit

Action

· Delete · Delete/De-enroll the device

Getting Started

Permission Category

Action Action Action Action Action Action Action Action Action Action Action Shortcut Shortcut Shortcut Shortcut Shortcut Shortcut

Slider Switches

Click slider switches to enable and disable features.

Setting

Disabled

Enabled

Refresh

Description

Reset password

Mask Unmask Expand side navigation Expand drop-down Collapse drop-down Display history Run

Search Search Opens dashboard Opens Device User Management Opens Rules Opens Reports Opens Telephony Manager Dashboard

State

Getting Started
Success and Error Messages
When an action such as Create, Edit, or Delete is successful, a message similar to the following appears. Figure 3 Action Message-Success
When an action such as Create, Edit, or Delete is unsuccessful, a message similar to the following appears. Figure 4 Action Message-Error
Search and Filter Functionality
All items inside each function are searchable. · There are search options in many screens throughout the portal. · Some screens also have drop-down filters. · Wild card characters limit the search results. For example, use an asterisk to enter part of a search term. Figure 5 Portal User Search Field and Drop-Down Filter
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System Management
System Management
This chapter describes how to use Profile Manager to control and manage the system. · Tenant Configuration · Portal User Role Management · Portal User Management · Device User Attribute Management · Device User Role Management · Device User Management · Device Management · Profile Definition Management · Profile Configurations Management · Rule Management · System Report Management
Tenant Configuration
This section describes how to: · View Tenant configuration · Update Tenant configuration
View Tenant Configuration
You must have privileges to view tenant configuration. From the dashboard, click Customer icon. The View Customer screen appears.
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System Management

Update Tenant Configuration
You must have privileges to update tenant configuration. 1. From the dashboard, click Customer icon.
The Update Tenant Configuration screen appears. 2. Edit the fields. 3. Click Update.
Figure 6 Edit Customer Screen

Use the following table to set up the Tenant Configuration:

Parameter

Description

Customer ID

Customer Identifier. View only field.

System Management

Parameter Hidden Department
Authentication Method Landing Application

Description
Name of the hidden department configured in the extension manager. This field is used to reserve the extension for the user.
Authentication method. Possible values include: OAUTH, IMPRIVATA, LAUNCHER
This feature enables the customer to choose which application to display in the foreground after the role is selected in the Profile Client.
Possible values:
· BACKGROUND: This feature enables the customer to choose which application to display in the foreground after the role is selected in the Profile Client.
· VOICE: If the roles selected have both PTT PRO and VOICE profiles, then the VOICE application displays in the foreground after the role selection. If there is only a PTT PRO profile, then the PTT PRO application appears in the foreground.
· PTT PRO: If the selected roles have both PTT PRO and VOICE profiles, then the PTT PRO application displays in the foreground after the role selection. If there is only a VOICE profile, then the VOICE application appears in the foreground.
· PROFILE CLIENT: Profile Client displays in the foreground.
· Default Value: BACKGROUND

Device Cleanup Threshold in Days

All the devices in this tenant which are not logged in to the PFM system for this cleanup and threshold days are deleted from PFM, PTT PRO, and obsoleted from Extension Manager and PVM systems. If the Extension Manager and the PVM device are obsoleted instead of forced delete. This is important when we cannot get the permanent device identifier for the devices. For example, in Third-Party Android devices or in the future version of Android OS, the device ID is changed after the factory reset.
If this field is not configured, then device cleanup for this tenant is not performed.
Possible values: 2 to 365 days
If there are no third-party devices, we recommend not configuring this parameter.

OAUTH Details Host Url Authentication Path

URL to the OAuth server. URI endpoint for the OAuth server.

System Management

Parameter Token Path Client ID Client Secret Key Token Username
Client Authentication
Active Directory Details Group Class User Class AD Whitelist Limits Return to Foreground Interval (earlier it is called Interval)
No of attempts to return to foreground

Description
Token path to the OAuth server.
Customer-generated Client ID (comes from the Customer’s OAuth server).
Client secret key. It is an optional field for some of the OAUTH configurations.
The user field within the token is used to identify the individual user.
NOTE: OAUTH details fields are applicable for all authentication methods.
Possible values:
· Send client credentials in the body.
· Send as Basic Auth header.
NOTE:
For the existing tenants, if this field is not configured, then the client credentials are sent in both header and body.
All existing tenants are not able to modify any tenant configurations and save them unless they select one of the values in client authentication. And after selecting the value, the default value changes, and the client configurations are only sent either in the header or body.
Active Directory ObjectClass value is used to identify the type of object during user roles import. Default value: group
Active Directory ObjectClass value is used to identify the type of object during user roles import. Default value: group
Active Directory ObjectClass value is used to identify the type of object during user import. Default value: person.
List of AD attribute names. Changes to these attributes are ignored during the user import.
Sets the interval, in minutes, to bring the profile client to the foreground if the client is already logged in and waiting for the user input to select a site or a role. This is required when the user has not completed his login and returned to some other application Default value: 0 (disabled)
Sets the number of attempts to return to the foreground. Possible values: 0 to 100. Default Value: 0 (disabled).

System Management

Parameter Return to Login Interval Max Report Records Pttpro Settings Default Callee group
AllStoreGroup Name
Add to AllDynamicGroup

Description
Sets the interval, in minutes, to show the Click Login button to remind the user to log in and select a role. Default value: 0 (disabled)
A maximum number of records can be downloaded from System Reports.
The default group name is used to make a call when the PTT key is pressed.
NOTE: This does not work when a voice command is enabled.
Configures Default dynamic group name where all the users are added. For example, all. store
Default value: Empty (User is not added to any group).
NOTE: The group name should be added as a role in the system.
Configures how users are added to the dynamic group. When true, the user is added to all of the dynamic groups/roles.
· is added to the currently selected dynamic group with receiveCall and originateCall as true and talker override as false. The user can initiate or listen to group calls. During logout, the group membership is set with receiveCall, originateCall, and talker override as false.
· is added to the non-selected dynamic group to which the user is assigned with the receiveCall=false, originateCall =true, and talker override=false. The user can initiate a group call but is not able to listen to the group calls. During logout or switching roles, the group membership is set with receiveCall, originateCall, and talker override as false.
When false (default), the user is added to the currently selected dynamic group with receiveCall, originateCall, and talker override based on the group user template selected for the user during import. If no template is selected, the STANDARD template is used. During logout or switching roles, the group membership is set with receiveCall, originateCall, and talker override as false.
NOTE:
· During the logout, the users are not removed from the group, so the login time is reduced as less number of API requests are triggered to PTT Pro server during login.
· When Profile Manager is deployed with the ZEMS server, if there is a broadcast message to a group

System Management

Parameter
Site Selection
Role Settings Transfer Role Settings Transfer Role Transfer Role Count Down in Seconds
Role Display Preference
Role Selection Quantity

Description when the user is logged out, those messages are visible when the user logs in again. It happens because the Profile Manager does not remove the user from the group during logout and the ZEMS server does not keep track of receiveCall group membership settings while sending the message.
Configures whether the user has the capability to change the site dynamically during the profile client login.
When true, the device user is presented with a Site Selection page. When false (default), the user has no capability to change the site dynamically.
NOTE: List of sites is taken from the PTT Pro Side configuration (ESN).
Displays the preference in the Profile Client Role Selection page.
Enable/Disable
Default Value: Disable
If it is disabled, Transfer Role settings during Role configuration are ignored at the time of device login.
Countdown Timer in seconds
Possible values: 5 to 300
Default value: 15
Notification is displayed on both devices until this countdown timer elapses. It is considered a force transfer if the countdown timer elapses without the user replying to the message.
Displays the preference in the Profile Client Role Selection Page.
Possible Values:
· Roles and Description Displays both the Role and the Description.
· Roles Only Displays role name only.
· Description Only Displays description only.
· Default Value: Displays roles and descriptions.
If this field is not configured, the role and the description are displayed on the Role Selection Page during the device login.
The number of roles allowed for the selection in the Profile Client Role Selection page.
Possible Values: 1 to 4

System Management

Parameter
Flat File Variance Threshold in %
Notification Email
Zebra Enterprise Messaging Server (ZEMS) ZEMS Url ZEMS API Key License Utilization Threshold In %

Description Default Value: 4 If this field is not configured, a maximum of 4 roles are allowed in the Role Selection Page during device login.
This is the file variance threshold allowed in percentage. Variance is checked for a higher or lower boundary. Import job execution fails if the number of records in the user import flat file is beyond the allowed variance, After comparing with the previous successful run. This is to prevent any incomplete user import flat file from being used during import, which would result in deleting the records which are not present in the flat file. If this field is not configured, then there is no validation during the user import. Possible Values: 1 to 100
One or more email addresses are separated by commas. If the job execution fails, the mail is sent to these emails
NOTE: If the same email id is configured in the job scheduler, email notifications for failure, or both, the user receives multiple emails if the job fails.
ZEMS Server URL. Requires if the ZEMS Manager association is required during user import.
ZEMS Server API Key Requires if the ZEMS Manager association is required during user import.
Device License Utilization Threshold in Percentage. Sends the email to the configured emails if the defned threshold value exceeds. Possible values: 1 to 100 Default Value: Empty
NOTE: NOTE: Threshold check is done based on the cron job setting (scheduler.notification.cron) specified

System Management

Parameter Utilization Notification Email

Description in the deployment configuration. This should be set to once in a day
List of email addresses separated by comma (,) or can be a group email ID.
Must be a valid email address.
Default Value: Empty
Email body contains tenant name and license utilization details.

Portal User Role Management
This section describes how to: · View user roles · Create user roles · Update user role permissions · Delete user roles.
View Portal User Roles
Your privileges must permit you to view portal user roles. · From the dashboard,expand the Portal User Management , click Portal User Roles.
The Portal User Roles screen appears. Figure 7 Portal User Roles Screen

Create Portal User Roles
Your privileges must permit you to create portal user roles.
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System Management
1. From the dashboard, click Portal User Roles. The Portal User Roles screen appears.
2. Click Create Portal User Role. The Create Portal User Role dialog box appears. Figure 8 Create Portal User Role Dialog Box
3. Enter the Role Name and Description. 4. Click on each drop-down and click the slider switches to enable or disable permissions for each
category. 5. After setting the permissions, click Create.
The Create Portal User Role dialog box closes and the role can now be assigned to portal users.
Edit Portal User Roles
Your privileges must permit you to edit portal user roles. 1. From the dashboard, click Portal User Roles.
The Portal User Roles screen appears.
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System Management
2. Click for the role you wish to edit. The Edit Portal User Role dialog box appears, with granted permissions displayed in bold blue text. Figure 9 Edit Portal User Role Dialog Box
3. Update the permission fields as in Create Portal User Roles . 4. Click Update.
The Edit Portal User Role dialog box closes and the new settings applies to anyone who is assigned the updated portal user role.
Delete Portal User Roles
Your privileges must permit you to delete portal user roles. 1. From the dashboard, click Portal User Roles.
The Portal User Roles screen appears.
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System Management
2. Click for the user role you wish to delete The Delete Portal User Role dialog box appears. Figure 10 Delete Portal User Role
3. Click Yes to delete.
Portal User Management
This section describes the following: · Create Portal Users · Edit Portal Users · Delete Portal Users
Create Portal Users
· Your privileges must permit you to create portal users. · The user roles must be created if you want to assign them while creating portal users. 1. From the dashboard, click Portal Users.
The Portal Users screen appears.
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System Management
2. Click Create Portal User. The Create Portal User dialog box appears. Figure 11 Create Portal User Dialog Box
3. Complete the fields in the Create Portal User dialog box. 4. Click the slider switches to enable the applicable user role(s). 5. Click Create.
Edit Portal Users
Your privileges must permit you to edit portal users.
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System Management
1. From the dashboard, click Portal Users. The Portal Users screen appears. Figure 12 Portal Users Screen
NOTE: If your role allows you to reset the passwords of Profile Manager portal users, you can use the Portal Users screen to do this. To reset the password of another Profile Manager Portal User, do the following at the Portal Users Screen. 2. Click Reset icon for the portal user whose password you want to reset. 3. Choose the type of reset: Manual or email. Complete the other fields in the dialog box. 4. Click Reset to close the Reset Password dialog box.
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System Management
5. Click for the portal user, you wish to edit. The Edit Portal User dialog box appears. Figure 13 Edit Portal User Dialog Box
6. Update entries in the fields in the Create Portal User dialog box. 7. Click the slider switches to enable/disable the user role(s). 8. Click Update.
The Edit Portal User dialog box closes, and the portal user is updated with the user role(s).
Delete Portal Users
Your privileges must permit you to delete portal users. 1. From the dashboard, click Portal Users.
The Portal Users screen appears. 2. Click for the portal user, you wish to delete.
The Delete Portal User dialog box appears. 3. Click Yes to delete. NOTE: If there is a PTT Pro Group defined for the role, deleting a role also deletes the corresponding PTT Pro Group asynchronously. This may take some time to reflect in the PTT Pro portal.
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System Management
Device User Attribute Management
This section describes the following: · Create Device User Attributes · Edit Device User Attributes
Create Device User Attributes
Use this procedure to create device user attributes. Your privileges must permit you to create device user attributes. 1. From the dashboard, click Device User Attributes.
The Device User Attributes screen appears. Figure 14 Device User Attributes Screen
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System Management
2. Click Create User Attribute. The Create Device User Attribute dialog box appears. Figure 15 Create Device User Attribute Dialog Box

3. Use the following table to set up the device user attribute.

Parameter Name Display Name UI Order
Required
Unique Editable (on update) Type

Description The internal name of the attribute. The name displayed in the Create Device User dialog box. Sequence of where the attribute appears in the Create Device User dialog box. Enable to make the attribute a required field in the Create Device User dialog box. Enable to make the attribute unique for each user. Enable to allow edits for the device user attribute.
Data type, for example: string, string array, password, boolean, or enumeration.

4. Click Create.
The Create Device User Attribute dialog box closes and the new attribute appears on the Device User Attributes screen.

System Management
Edit Device User Attributes
Your own role must allow editing device user attributes. 1. From the dashboard, click Device User Attributes.
The Device User Attributes screen appears. 2. Click for the device user attribute you wish to edit.
The Edit Device User Attribute dialog box appears. Figure 16 Edit Device User Attribute Dialog Box
3. Update the fields as in Create Device User Attributes. 4. Click Update.
Device User Role Management
This section describes how to: · Create a device user role · Edit Device User Roles · Delete Device User Roles
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System Management
Create Device User Role
Your privileges must permit you to create device user roles. 1. From the dashboard, click Device User Roles.
The Device User Roles screen appears. Figure 17 Device User Roles Screen

2. Click Create Device User Role. The Create Device User Roles dialog box appears. Figure 18 Create Device User Role Dialog Box

3. Enter the role name in Name. Only alphanumeric and _.*#!/?$ characters are allowed. Roles are mapped to the PTT Pro group name. The maximum length allowed for the PTT Pro group is 33 characters. Generally, the group name is prefixed with the site name. Hence, one must limit the role name’s length to 33 characters to accommodate the site name.
4. Enter a description of the role in Description box.
5. Make a selection in PTT Pro Group.

Setting

Definition

None

No Device User Role (a.k.a. group) is created in PTT Pro.

System Management

Setting Static
Dynamic

Definition
The Device User Role is created as a Static group in PTT Pro when users are imported from Active Directory (AD) to PTT Pro. The Static group in PTT Pro contains all imported users and the static group does not allow users to be added or removed when the Device User changes/switches their Device User Role in the Zebra Profile Client application.
The Device User Role is created as a Dynamic group in PTT Pro when users are imported from Active Directory (AD) to PTT Pro. The Dynamic group is created empty, without any users inside of it. When a Device User changes/switches their Device User Role in the Zebra Profile Client application, the group settings are updated appropriately in PTT Pro based on the “Add to AllDynamicGroup” tenant configuration.

6. Enable Transfer Role, if the Voice Role is transferable between 2 users. It enables the user to take ownership of the Role/Extension from another user who is currently owning the Role/Extension but may not be actively using it. If the Transfer Role configuration is turned off at the Tenant configuration level, and then nobody can change this configuration. This configuration applies only to the Voice Profile. The PTT Pro group must not be assigned to this role.
7. Click Create.
The Create Device User Roles dialog box closes, and the new role appears on the Device User Roles screen.

Edit Device User Roles

Your privileges must permit you to edit device user roles. 1. From the dashboard, click Device User Roles.
The Device User Roles screen appears. 2. Click for the device user role you wish to edit.
The Edit Device User Role dialog box appears.
Figure 19 Edit Device User Role Dialog Box

3. Transfer Role is disabled if the Transfer Role Configuration is turned off at the Tenant configuration level.
4. Update the fields.
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System Management
5. Click Update.
Delete Device User Roles
Your privileges must permit you to delete device user roles. NOTE: No Device User may be assigned to the role you wish to delete. · To cancel, click No. To continue, click Yes. 1. From the dashboard, click Device User Roles.
The Device User Roles screen appears. 2. Click for the device user role you wish to delete.
The Delete Device User Role dialog appears. Figure 20 Delete Device User Role Dialog Box
Device User Management
This section describes the following: · View Device Users · Add and Update Device Users · Delete a Device User · Refresh a Device User’s Status
View Device Users
The Device Users screen displays the current information for all device users, such as login status and logged-in users. Your privileges must permit you to view device users. From the dashboard, click Device Users.
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System Management
The Device Users screen appears. Figure 21 Device Users Screen
Add and Update Device Users
For device users to connect to the Profile Manager network, they must be added in the Profile Manager application. There are two ways to add device users. · add/update multiple device users (bulk import device users). · add a device user. · through the AD Connector Service. · through the Flat File Import. The Profile Manager Provisioning Guide describes how to import users through bulk import, the AD Connector, or a flat file using Google Cloud Platform and Secure FTP. The Profile Manager Provisioning Guide provides detailed information regarding the architecture of the various methods of importing multiple users into the Profile Manager and PTT Pro, where applicable. In addition, the guide describes the process for each import method, the associated Attribute Transformations, and the information required from the customer to enable each method.
Add or Update Multiple Device Users
The support of Bulk Import Device Users (Bulk Import Device Users) is detailed in the Bulk Import Device Users.
Add a Device User
Use this procedure to create device users. · Your privileges must permit you to create device users. · User role(s) to assign must already have been created, as in Create Device User Roles.
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System Management
1. From the dashboard, click Device Users. The Device Users screen appears.
2. Click Create Device User. The Create Device User dialog box appears. Figure 22 Create Device User Dialog Box
3. Complete the fields in the Create Device User dialog box. 4. Select either Role Level or Roles for the user. If the Role Level is selected, the associated roles to
the Role Level are assigned to the user. If both Roles and Role Level are provided, Role Level takes precedence over the Roles 5. If the Authentication Type in the Tenant Configuration is LAUNCHER or IMPRIVATA, the Force Logout box is hidden. The values set earlier for this box are ignored during the device’s login. 6. Click Create.
Edit a Device User
Your privileges must permit you to edit device users. 1. From the dashboard, click Device Users.
The Device Users screen appears. 2. Click for the device user you wish to edit.
The Edit Device User dialog box appears.
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System Management
3. Update the fields as in Add a Device User. 4. Select either Role Level or Roles for the user. If the Role Level is selected, the associated roles to
the Role Level are assigned to the user. If both Roles and Role Level are provided, the Role Level takes precedence over theRoles. If the user enables Save Role Selection during the device Login, any changes to the associated user roles clear the Save Role Selection flag so that the user is presented with a Role Selection screen when the user logs in next time. NOTE: If your role allows you to reset the passwords of device users, you can use the Edit Device User dialog to do this. To reset the password of the device user, add a temporary password to the Password and Confirm Password fields. Provide the device user with a temporary password. Then the device user can log into the system and change their temporary password to a different password. 5. Click Update.
Delete a Device User
Use this procedure to delete a device user. Your privileges must permit you to delete device users. NOTE: To bulk delete more than one device user, see the procedure for Add/Update Multiple Devices/Enroll Multiple Devices (Bulk Import Devices). 1. From the dashboard, click Device Users.
The Device Users screen appears. 2. Click for the device user you wish to delete.
The Delete Device User dialog box appears. Figure 23 Delete Device User
3. Click Yes to delete.
Refresh a Device User Status
1. From the dashboard, click Device Users. The Device Users screen appears.
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System Management
2. Click for the device user whose presence you wish to refresh. The User Presence Indicator displays the latest information.
Device Management
This section describes the following: · License management Using Device Management · View devices · Add/Enroll and Update Devices · Delete/De-Enroll a Device · Refresh devices
License Management Through Device Licenses
Device Licenses allow users to access the system, devices can be added/enrolled, updated and deleted/de-enrolled to control device licenses. The procedures in this section describe device license management.
View Devices
The Devices screen displays current information for all devices, such as login status and logged in users. Your privileges must permit you to view devices. From the dashboard, click Devices.
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System Management
The Devices screen appears. Figure 24 View Devices Screen
Add/Enroll and Update Devices
For devices to connect to the Profile Manager network, they must be added/enrolled in the Profile Manager application. There are two ways to add/enroll devices. · add/update multiple devices (bulk import devices) · add a device.
Add/Update Multiple Devices/Enroll Multiple Devices (Bulk Import Devices)
Use this procedure to upload a file from another system to replace an entire database or to synchronize changes. · Your privileges must permit you to bulk import devices. · The import file must be CSV format. · The devices to be synchronized must already exist in the database. · The Profile Manager database is case sensitive. Review the CSV file before upload. NOTE: You can delete devices in a bulk using this procedure, by bulk importing an updated devices list that does not contain the devices that you like to delete, and using the Replace entire database option during the bulk import. 1. From the dashboard, click Device.
The Devices screen appears.
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System Management
2. Click Import Devices. The Bulk Import Devices dialog box appears. Figure 25 Bulk Import Devices Dialog Box
3. Select an option. · To synchronize the database updates from the import file, select Overwrite deltas. · To overwrite the existing database, select Replace entire database.
4. To upload a file, click Upload or Drag csv file here and browse to select the CSV file. NOTE: To download a CSV template file to use to create the file to upload, click the link at bottom right of the dialog box, prepare the CSV file, and then return to this procedure. 5. Follow the screen prompts to complete the bulk import.
Add a Device
Your privileges must permit you to add devices. 1. From the dashboard, click Device.
The Devices screen appears.
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System Management
2. Click +Add Device. The Add Device screen appears. Figure 26 Add Device Screen
3. In the Device Id field, enter the device ID. NOTE: Device Id usually is a unique combination of a device model and a device serial number (Example: TC5111111111111111) The device ID must be from 10 to 64 alphanumeric characters in length. The allowed special characters are underscore () hyphen (-) and period (.).
The other fields may be completed now or later. 4. Click Create.
If you entered invalid information, the system displays an error message. The device created is listed in the Devices screen.
Edit a Device
Your privileges must permit you to edit devices. 1. From the dashboard, click Devices.
The Devices screen appears. 2. Click for the device you wish to edit.
The Edit Device dialog box appears. 3. Update the changes and click Update.
Delete/De-Enroll a Device
Use this procedure to delete/de-enroll a device. Your role privileges must permit you to delete/de-enroll devices.
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System Management
1. Click for the device(s) to delete/de-enroll. Figure 27 Devices Screen
The De-Enroll Device dialog box appears. Figure 28 De-Enroll Device Dialog Box
2. Click Yes to delete/de-enroll. The device is deleted/de-enrolled, and the device is removed from the device list. The device is deleted from the Zebra PTT Pro system, obsoleted from Extension Manager/Provisioning Manager, and deleted from the Profile Manager system. If the device is not found in Zebra PTT Pro
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System Management
and Extension Manager, it further deletes the device from the Profile Manager system. Displays either the consolidated message with the deletion status of each system or the system error message. If a device is deleted/de-enrolled while a user is logged into the device, the user’s session of the Zebra Profile Client is ended automatically, and the user is automatically logged out of the device. If login is attempted on a deleted/de-enrolled device, the login is denied and the device displays a message that the device is not activated. NOTE: Device Id is usually a unique combination of a device model and a device serial number (Example: TC51_11111111111111). The device ID in the Zebra PTT Pro system is expected to be just the serial number part of it. After the last underscore, the system strips the characters and treats that as the serial number. If there is no underscore, it deletes the complete device ID specified in the Zebra PTT Pro system. If multiple devices are selected for deletion, then there is a consolidation message about whether the devices are deleted successfully or failed. If any device is failed to delete, a failure message is displayed. In case of Extension Manager, there should be at least one super administrator-defined for this tenant in the Extension Manager to delete/obsolete the device. Otherwise, the delete activity fails. If the device is present in a different tenant than the one which we are trying to delete, then the delete activity continues deleting from other systems with an appropriate status message.
Refresh a Device Status
1. From the dashboard, click Device. The Devices screen appears.
2. Click for the device whose presence you wish to refresh. The status indicator displays the latest information.
Profile Definition Management
This section describes how to: · Create profile definitions · Edit profile definitions · Delete profile definitions.
Create Profile Definitions
Use this procedure to add profile definitions. Your privileges must permit you to create profile definitions.
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System Management
1. From the dashboard, click Profile Definitions. The Profile Definition screen appears. Figure 29 Profile Definitions Screen

2. Click Create Profile Definition. The Create Profile Definition dialog box appears. Figure 30 Create Profile Definition Dialog Box

3. In the Name field, enter a name for the profile definition.

4. In the Description field, enter a description for the profile definition.

5. Click Next.

6. Click

to enter the profile definition in JSON format, include app_info and app_setting

definitions.

System Management

7. Click 8. Click Create.

to verify the JSON.

Edit Profile Definitions

Your privileges must permit you to edit profile definitions. 1. From the dashboard, click Profile Definitions.
The Profile Definition screen appears. 2. Click for the profile definition you wish to edit.
The Edit Profile Definition dialog box appears. 3. Update the fields as in Create Profile Definitions. 4. Click Update.

Delete Profile Definitions

Your privileges must permit you to delete profile definitions. 1. From the dashboard, click Profile Definitions.
The Profile Definition screen appears. 2. Click for the profile definition you wish to delete.
The Delete Application Definition dialog box appears. 3. Click Yes to delete.

Profile Configuration Management
This section describes how to: · Create profile configurations. · Edit profile configurations. · Delete profile configurations.

Create Profile Configurations
· Your privileges must permit you to create profile configurations. · The necessary profile definitions must already be created if you want to assign them while creating
profile configurations.

System Management
1. From the dashboard, click Profile Configurations. The Profile Configurations screen appears. Figure 31 Profile Configurations Screen

2. Click Create Profile Configuration. The Create Profile Configuration dialog box appears. Figure 32 Profile Configuration Dialog Box Screen

3. Use the following table to complete the Create Profile Configuration dialog box.

Parameter Name Description Profile Definition

Description Unique name for this configuration.
Description of the profile configuration.
Depending on the profile definition you choose, options appear in Settings.

4. Click Next. A list of options associated with the profile definition, if any, appears.
5. Click Create.

System Management
Edit Profile Configurations
Your privileges must permit you to edit profile configurations. 1. From the dashboard, click Profile Configurations.
The Profile Configurations screen appears. 2. Click for the profile configuration you wish to edit.
The Update Profile Configuration screen appears. 3. Make desired changes on the General Info tab. 4. Click Next. 5. Make desired changes on the Settings tab. 6. Click Update.
Delete Profile Configurations
Your privileges must permit you to delete profile configurations. 1. From the dashboard, click Profile Configurations.
The Profile Configurations screen appears. 2. Click for the profile configuration you wish to delete.
Rule Management
The Rules function provides rules that control actions in the Profile Manager portal. This section describes how to: · View list of rules · Create rules · Publish rules · Delete rules
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System Management
View Rules
The role you own must allow you to view the list of rules. · From the dashboard, click Rules.
The list of rules appears. Figure 33 Rules Screen
Create Rules
You own role must allow you to create rules. 1. From the dashboard, click Rules.
The Rules screen appears. Figure 34 Rules Screen
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System Management
2. Click Create Rule. The Create Rule dialog box appears. Figure 35 Create Rule Dialog Box
3. Enter a name in the Name field. 4. Enter a description in the Description field. 5. Click Next.
The Event screen appears. Figure 36 Create Rule — Event Screen
6. Select options for User Actions, Automation, and Location Events.
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System Management
7. Click Next. The Conditions screen appears. Figure 37 Create Rule – Conditions Screen
8. Leave setting at AND, or select OR. 9. To add a rule, click +Add Rule. Otherwise, to add a rule set click +Rule Set.
If you enter invalid information, the system displays an error message. 10. Select options from the Field, Operator, and Value drop-downs. 11. Click Next.
The Actions screen appears. Figure 38 Create Rule – Actions Screen
12. Select Actions. 13. Select User. 14. Click Create.
The new rule is created.
Publish Rules
NOTE: Once the rule is created and any time a rule is edited, it must be published.
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System Management
The role that you own allows you to publish rules. 1. From the dashboard, click Rules.
The Rules screen appears. Figure 39 Rules Screen
2. Click Publish. The Publish Rules dialog box appears. Figure 40 Publish Rules Dialog Box
3. Click Yes. The rules are published.
Delete Rules
The role that you own must allow you to delete rules.
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System Management
1. From the dashboard, click Rules. The Rules screen appears. Figure 41 Rules Screen
2. Select the checkbox for the rule(s) you wish to delete. The Delete Rules button appears.
3. Click Delete Selected Rule(s). The rule(s) are deleted.
System Report Management
The System Reports function provides historical reporting of actions performed in the Profile Manager portal. This section describes how to: · Generate system reports · Export system reports · Create report templates · Edit report templates · Delete report templates.
Generate Reports
The role that you own must allow you to generate system reports.
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System Management
1. From the dashboard, click System Reports. The Generate System Report screen appears. Figure 42 Generate System Report Screen
2. Click the Select Saved Report drop-down and select the report that you wish to generate. 3. Click Generate Report.
The report appears. Figure 43 Generate Report
Export Reports
· Your privileges must permit you to export system reports. · You must generate a report to export it, see Generate Reports.
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1. Generate a report, as previously described. The Generated Report screen appears.
2. From the Generated Report screen, select the icon for the export (Print, PDF, CSV, or XLS). If you selected Print, options for printing the report appear. Otherwise, the file (PDF, CSV, or XLS) is generated and automatically downloaded.
Create Report Templates
Your privileges must permit you to create report templates. 1. From the dashboard, click System Reports.
The Generate System Report screen appears. 2. Enter the start and end times in the To and From Time Frame fields. 3. Select one or more Level boxes. 4. Click the Services drop-downs and use the slide switches to enable functions for the report. 5. Enter a report name in the Create Saved Report box in the bottom left of the Generate Report screen. 6. Click Save.
The report template appears in the Select Saved Report drop-down. Figure 44 Create Saved Report
Edit Report Templates
Your privileges must permit you to edit report templates. 1. From the dashboard, click System Reports.
The Generate System Report screen appears. 2. Click Select Saved Report from the upper right and select the report template you wish to edit.
The saved report populates the screen.
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3. Make the desired changes to the General and Advanced tabs as in Create Report Templates. 4. Scroll down and click Save.
The report template is updated.
Delete Report Templates
Your privileges must permit you to delete report templates. 1. From the dashboard, click System Reports.
The Generate System Report screen appears. 2. Click Select Saved Report from the upper right and click for the report template you wish to delete.
The Delete Template confirmation dialog box appears. 3. Click Yes to delete.
The report template is removed from the Select Saved Report list.
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Identity Provider Import Management
Identity Provider Import Management
This chapter describes how to manage: · Device user attribute mappings · Import jobs · Import job notifications · Import job scheduler. This next section provides the ability to import specific fields from your Identity Provider (IDP) user characteristics into PTT Pro and Profile Manager Systems. The Profile Manager Provisioning Guide describes how to import users through bulk import, the AD Connector, or a flat file using Google Cloud Platform and Secure FTP. The Profile Manager Provisioning Guide provides detailed information regarding the architecture of the various methods of importing multiple users into the Profile Manager and PTT Pro, where applicable. In addition, the guide describes the process for each import method, the associated Attribute Transformations, and the information required from the customer to enable each method.
Device User Attribute Mappings
View Mappings
Your privileges must permit you to view device user attribute mappings.
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1. From the dashboard, click Device User Attribute Mappings. The PTT Pro System tab displays the System Attributes and Transformations sub tabs. Figure 45 PTT Pro System Tab
2. To view a mapping for the PTT Pro System, click System Attribute. Otherwise, click the Profile Manager System tab and click System Attribute. The Transformations content are populated.
Add an Attribute, Constant or Function
Your privileges must permit you to modify user attribute mappings. 1. From the dashboard, click Device User Attribute Mappings.
The PTT Pro System tab displays the System Attributes and Transformations subtabs.
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2. Click a system attribute. The Transformations content is populated. Figure 46 PTT Pro System Tab
3. From the Transformations subtab, click the Add Attribute button or the Add Constant button or theAdd Function button.
4. In the box that appears, enter the required information. 5. Select an option from the drop-down. 6. Add more attributes or constants, if needed. 7. Click Save. NOTE: · All the mandatory user attributes are mapped to either attribute, constant, or function. In case
of Profile Manager, · User Roles and User Role Levels are optional user attributes. However, one of them must
be mapped properly. · If the Authentication Type in the Tenant Configuration is IMPRIVATA or LAUNCHER, the
Force Logout mapping can be anything. This is ignored during the device Login.
Add Attributes
User attributes can be mapped any of the attributes coming from LDAP or flat file system, in case of LDAP, the attribute name should be given in lowercase. In case of a flat file system, the attribute name should be given in the same case as given in the CSV file header fields. User attributes can be mapped with IF THEN ELSE conditional expression by using the Else separator between the attributes. If the first attribute is not present or the attribute value is not present, then the second attribute value is used for user attribute mapping. One can define multiple LDAP attributes with an Else separator between them. Subsequent attributes are evaluated only when the previous evaluation does not result in any value.
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Example The Map user attributes First Name to preferred_name or fist_name LDAP attribute with Else separator. In this case, the First Name is mapped with preferred_name if it is present; otherwise, it maps with the first_name attribute. NOTE: There is special support given to the LDAP member of attribute for user attribute Role Level and Roles. This converts the list having attribute name CN into comma-separated values. Example
[ “CN=Smartphones_SM1,OU=Security
Groups,OU=Groups,OU=East,OU=Resources,DC=rona,DC=ca”, “CN=Smartphones_SM2,OU=Security
Groups,OU=Groups,OU=East,OU=Resources,DC=rona,DC=ca”, “CN=Smartphones_SM3,OU=Security
Groups,OU=Groups,OU=East,OU=Resources,DC=rona,DC=ca” ] is converted as Smartphones_SM1, Smartphones_SM2, Smartphones_SM3
Add Function
This feature is added to extract the part of the AD attribute value or substitute with lookup feature to map with the user attribute value. Function can be mapped with any of the PTT Pro or Profile Manager user attribute. Function is added as JSON string with required parameters for each function. An example of JSON is added in the text field when the Add Function button is clicked. User can modify as per the requirement.
Default Function Template { “function”:”find”, “params”:{ “value”:”Enter here”, “pattern”:”Enter here”, “index”: 0, “group”: 0
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} }

Table 1 Function JSON Parameters

Attribute Name

Data Type

function

String

params

JSON

Description Name of the function. Supported functions: find, substitute, and replace.
Parameters for the function. List of parameter attributes varies for.

Find Function
This function is used to extract the part of the AD attribute value. Params JSON Parameters for Find Function

Attribute Name value
pattern index (optional)
group (optional)

Data Type String
String Integer
Integer

Description
Value field on which regex pattern is applied. This could be the combinations of one or many AD attributes or constants strings.
For example, if the AD attribute value of given name is paul, ${givenname}@pttpro is evaluated as paul@pttpro
NOTE: If the value requires backslash () or double quotes, then these characters should be escaped with another backslash ().For example, value pttpro ${givenname} should be given as pttpro\${givenname}.
regex pattern to be applied on the value.
NOTE: If the pattern requires backslash () or double quotes, then these characters should be escaped with another backslash (). For example; pattern ^
For example; pattern ^d{4} should be given as ^\d{4}
If the pattern matches with multiple values:-
If value is less than 0, then returns all the matching regex expression value separated by comma.
If value is greater than or equal to 0, then returns the pattern value at the given index.
Default Value: 0
If the regex uses grouping, it returns the group value.
Default value:0

Identity Provider Import Management
Example 1 Map the user attribute department to the AD attribute extensionattribute7. The extensionattribute7 value in AD is 1024-0843 SS- Apparel function mapping for department attribute.
” function”:”find”, “params”:{ “value”:”${extensionattribute7}”, “pattern”:”^\d{4}”, “index”: 0, “group”: 0 }}
This should extract first 4 digits from extensionattribute7 AD attribute value and map to the user attribute department. Example 2 if the member of AD attribute has the following value
[ “CN=Smartphones_SM1,OU=Security Groups,OU=Groups,OU=East,OU=Resources,DC=rona,DC=ca”, “CN=Smartphones_SM2,OU=Security Groups,OU=Groups,OU=East,OU=Resources,DC=rona,DC=ca”, “CN=Smartphones_SM3,OU=Security Groups,OU=Groups,OU=East,OU=Resources,DC=rona,DC=ca” ] User Role Level mapping mapping with below find function mapping results in same list of role levels with comma separation { “function”: “find”, “params”: { “value”: “${memberof}”, “pattern”: “CN=(.?),”, “index”: -1, “group”: 1 } }
is converted as Smartphones_SM1, Smartphones_SM2, Smartphones_SM3
Substitute Function
This function is used to extract the part of the AD attribute value and use it as key for a lookup table provided in the function to get the corresponding value from the lookup table.
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Table 2 Params JSON Parameters for Substitute Function

Attribute Name

Data Type

Description

value

String

Value field on which regex pattern is applied. This could be the combinations of one or many AD attributes or constants strings.

For example, if the AD attribute value of extensionattribute7 is 10245-0843 -SRE-Apparel, ${extensionattribute7} is evaluated as 10245-0843-SRE-Apparel

pattern

String

NOTE: If the value requires backslash () or double quotes, then these characters should be escaped with another backslash ().For example, value pttpro${givenname} should be given as pttpro\ ${givenname}.
regex pattern to be applied on the value.

NOTE: If the pattern requires backslash () or double quotes, then these characters should be escaped with another backslash ().
For example; pattern ^d{4} should be given as ^\d{4}.

index (optional) Integer

If the pattern matches with multiple values, it returns the pattern value at the given index. Default Value: 0

group (optional) Integer

If the regex uses grouping, it returns the group value. Default value:0

map

Map of Name and List of name and value pair for replacing the key name with

Value

value.

For example;

{ “1023”: “admin”, “1024”: “sme”, “1025”:”associate”, “1026”:”standard” }

Example 1
Map the user attribute department to the AD attribute extensionattribute7. The extensionattribute7 value in AD is 10245-0843-SRE-Apparel.
Function of mapping the department attribute

{

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“function”:”substitute”, “params”:{ “value”:”${extensionattribute7}”, “pattern”:”^\d{4}”, “index”: 0, “group”: 0, “map”: {
“1023”: “admin”, “1024”: “associate”, “1025”:”sme”, “1026”:”standard”
} } }
This should extract first 4 digits from extensionattribute7 AD attribute value and lookup for the map attribute to get the value pair for this name and map to the user attribute.department. In the above example first 4 digit extracted to 1024. Look up for 1024 in the map attribute which is associated with user attribute department and user attribute department sets with associated value. Example 2 Map the user attribute department to the AD attribute extensionattribute7. Theextensionattribute7 value in AD is jobid=1024. Function of mapping the department attribute
{ “function”:”substitute”, “params”:{ “value”:”${extensionattribute7}”, “pattern”:”(jobid=)(\d{4})”, “index”: 0, “group”: 2, “map”: {
“1023”: “admin”, “1024”: “associate”, “1025”:”sme”, “1026”:”standard” } } }
In this example, pattern is used to divide the value in 2 groups. This should return the 4 digit value from the second group. (group 0 always returns the entire source string). Once the digits are extracted, look up for the map attribute to get the value pair for this name and map to user attribute department . In the above example first 4 digit extracted to 1024. Look up for the 1024 in the map attribute which is associated with the user attribute department and user attribute department sets with the associated value.
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NOTE: · if the key (1024 in this example) is not found in the map, it sets the null value to the
department user attribute. · If user attribute is mandatory type, then importing of user fails.
Replace Function
This function is used to replace the ad attribute value with replace string.

Table 3 Params JSON parameters for replace function

Attribute Name

Data Type

Description

value

String

Value field on which regex pattern is applied. This could be the combinations of one or many AD attributes or constants strings.

For example; if the AD attribute value of extensionattribute7 is 10245-0843 -SRE-Apparel, ${extensionattribute7} is evaluated as 10245-0843-SRE-Apparel

String

NOTE: If the value requires backslash () or double quotes, then these characters should be escaped with another backslash ().For example, the value pttpro ${givenname} should be given as pttpro\${givenname}
Search pattern to be applied.

replace

String

NOTE: If the value requires backslash () or double quotes, then these characters should be escaped with another backslash (). For example; pattern ^d{4} should be given as ^\d{4}
Replace the string for all the search patterns.
Search pattern is checked by ignoring the case.

max (optional)

Interger

Number of occurrences to replace. Default value: -1 (ALL) Case sensitive 1 Replace first string Case sensitive N Replace nth string Ignore Case

Example
Map the user attribute department to the AD attribute extensionattribute7. The extensionattribute7 value in AD is 1024-0843-SRE-Apparel.
Function mapping for department attribute

{” function”:”replace”, “params”:{ “value”:”${extensionattribute7}”, “search”:”1024″,

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“replace”: “software” }
It replaces all search strings 1024 in extensionattribute7 AD attribute value with replace string software and map to user attribute department. In the above example 1024 is replaced with software. The user attribute department uis set with value of software-0843-SRE-Apparel.
NOTE: If the key is not found in the map, it does not replace the string.

Create Extension During User Import

When importing the user into the Profile Manager system, it can automatically create and reserve an extension in the Extension Manager. The following details are needed for reserving an extension during the user import.

Name Department Hidden Department Name
PBX Extension

Description
User attribute mapping for Profile Manager. This field should contain a valid site name defined in the Extension Manager.
Name of the department in the extension manager. This should be configured for this tenant in the tenant configuration. If the department is not present in the extension manager, it creates one for the first user import. Extensions are created under this department.
This is the sip_mac or extension value of the PBX, depending on the target PBX. Target PBX is configured as the default PBX for the customer in the Extension Manager.

If the PBX Extension is changed during subsequent user import, the old extension is deleted, and a new one is created.
NOTE: · Create PBX Extension using the User Create/Edit UI. · Creating the PBX extension is not supported in the user import using a CSV file.

Integrating Zebra Enterprise Messaging Server (ZEMS) During User Import
During the user import, one can associate the user as a manager of the site or region in the ZEMS system. Actual association happens when the ZEMS system is synced with the PTT PRO server. Usually, ZEMS syncs once a day unless sync is triggered manually. One must configure the ZEMS sync time after the Profile Manager user import job scheduled time.
The following details are needed for the association:
1. Configure the ZEMS URL and API key in the tenant configuration.
2. Add the manager and region fields in the user input CSV file or identify these fields in LDAP attributes.

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3. Add the PTT PRO user mapping for the manager and region attributes, as shown in the following table.

Name Manager

Description
The mapping attribute value in LDAP or CSV file should be either true or false.
If the field value is true, and it was false or empty during the last import, a user is associated as a manager to the site and region list specified in the region field.
If the field value is true, and it was true during the last import, the user is associated as a manager to the site and region list, which are newly added. Also removed from the association if it is removed from the list.
If the field value is false, and it was true during the last import, the user is removed from the previous site and region association.
If the field value is false, and it was false during the last import, no changes in the association.

Region

The mapping attribute value in an LDAP or CSV file should contain a list of sites or regions separated by a comma.
By default, the user’s current site is associated using the Department field. If the user needs to be associated with other sites, it should be included in the region field.

Clear an Attribute Mapping
To clear a user attribute mapping: 1. Navigate to the attribute mapping to clear, as in View Mappings. 2. Click Clear.

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Import Job Management
The Import Job takes the information from the attribute mappings, and populates the information in the Profile Manager and PTT Pro Systems.
View Import Jobs
Your privileges must permit you to view import jobs. · From the dashboard, click Import Jobs.
The Import Jobs screen appears. Figure 47 Import Jobs Screen
Create Import Jobs
Your privileges must permit you to create import jobs. 1. From the dashboard, click Import Jobs.
The Import Jobs screen appears.
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2. Click Create Job. The Create Job dialog box appears. Figure 48 Create a Job Dialog Box

3. Use the following table to complete the fields in the Create Job dialog box.

Field Name Name Scope

Description Job Name Active Directory Search Scope · Object: base object · One Level: immediate children of the base object · Subtree: base object and all child objects.

Query

Search the Active Directory. For example: OU=users,DC=PTTPRO,DC=ZEBRA
For Flat file import, this field is ignored. Users can enter any value. For clarity, users can enter GCP for the Google Cloud storage and SFTP for the SFTP server.

Filter

Search for a subset of the user(s).
For example, to search for anyone with the name Andrew: (name=andrew*)
For Flat file import, this field should be filled with the file name that needs to be downloaded from the Google Cloud bucket or SFTP server.

Description

Optional description of the purpose of the import.

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Edit Jobs
Your privileges must permit you to edit import jobs. 1. From the Dashboard, click Import Jobs.
The Import Jobs screen appears. 2. Click next to the job you wish to edit.
The Edit Job dialog box appears. Figure 49 Edit Job Dialog Box
3. Update the fields as in Create Job Dialog Box. 4. Click Update.
It is recommended not to change the Query and Filter parameter values during the editing job. Instead, one should create a new job if any changes are required in the query. This is mostly applicable to the LDAP-based import job. If there are users imported with the original job, those users might get imported again with the new job if the query matches. Because the job is created new, all those users are displayed as New records in the job history for the first run. However, job execution creates or updates the record depending on whether a user exists in Profile Manager or in the PTT Pro system. If the job import has huge sets of users, then creating a new job takes a lot of time to import the users for the first time. In this case, one can change the query/filter. It adds or deletes the new set of users based on new query/filter criteria. If the same user is imported with multiple import jobs, irrespective of the job history status for that user (New, Modified, or Deleted), if the user already exists, it updates the user with new details. The user has the details from the job which is executed last. NOTE: If you change the name of a job, be sure to edit the job name in any Import Job Notifications associated with the job.
Delete Jobs
Your privileges must permit you to delete jobs.
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1. From the dashboard, click Import Jobs. The Import Jobs screen appears.
2. Click next to the job you wish to delete. The Delete Job dialog box appears.
3. Click Yes to delete.
Run Import Jobs
· Your privileges must permit you to run import jobs. · The mapping must be set up correctly. 1. From the dashboard, click Import Jobs. 2. From the Import Jobs screen, click for the job you wish to run.
The Run Job dialog box appears. Figure 50 Run Job Dialog Box
3. Click Yes to run the job. NOTE: Jobs run using the Run Job option are executed sequentially even if more than one Job run is triggered simultaneously.
View Import Job History
Your privileges must permit you to view the job history. 1. From the dashboard, click Jobs.
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2. Click For the import job history you wish to view. The Import Job History screen appears. Figure 51 Import Job History Screen

Process State displays the job execution status. The status gets periodically updated depending on the BULK_UPDATE_RECORD_SIZE (Default Value = 50) configuration in the AD-Connector service. The import job execution runs parallel with multiple threads depending on the number of PTT Pro instances configured for that tenant. BULK_UPDATE_RECORD_SIZE is applicable per thread. Hence the exact number of records processed in each status update varies for each deployment.
For example, if the number of PTT Pro instances is 24 and BULK_UPDATE_RECORD_SIZE = 50, the status is updated and displayed after 24*50 = 1200 records.
Along with the status update, all relevant job history and delta records also get updated in the Profile Manager.
After the job is executed, it goes through the following statuses:

Job Status IN_PROGRESS FAILURE SUCCESSFUL STOP_TRIGGERE

Description
When the job started execution.
When the job execution fails.
When the job execution becomes successful.
If the user has initiated the Stop feature on the running job. From this state, jo,b status can go into the following status:
· FAILURE: If execution fails before the stop is processed.
· STOPPED: If more records are pending to be completed, and can stop the job before processing all the records.
· SUCCESSFUL: If no more records are pending processing. All the records are already processed before the Stop feature is processed.

Identity Provider Import Management

STOPPED

If the job execution is stopped and records remain to be processed. The stopped jobs can be restarted like any other jobs.

The Message column displays the error message in case of FAILURE or a summary of the import relevant to job configuration.
This includes:
· The number of records processed.
· The number of successful and failed records for the Profile Manager and PTT Pro.
· The number of modified, unmodified, new, and deleted Profile Manager and PTT Pro records.
· The number of ignored records is because of either no matching site entry defined in the sitemap file or the site is defined for a different Profile Manager cluster (This applies only to the non-proxy environment with sitemap present in AD-Connector-service).
· In case of Flat File Import, the job can also fail if the number of records in the usermap CSV file exceeds the flat-file variance threshold percentage allowed for this tenant. Variance is checked against the previous successful run on upper and lower boundaries. This would prevent any wrongly generated CSV file from being used for import which causes deleting previous records not present in the current CSV file.
· In case of Flat File Import, the job can also fail if the usermap CSV file does not contain the header row. Two mandatory columns Department and UserName, identify the header row. The name of these columns can be changed during deployment based on the usermap header format.
· The Department column header name can be changed using the general site- header-name or CSV_SITE_HEADER environment variable. (Default Value: Department).
· The UserName column header name can be changed using ldap.uniqueName or LDAP_UNIQUE_NAME environment variable (Default value: samaccountname).
· For all other header columns, it just loads the column as is. The sample error message for missing header follows:
NOTE:
· In case of PFM-Proxy, the number of records processed is equal to the number of records of either Profile Manager or PTT Pro, depending on the selected dispatcher.
· In case of non-proxy, the number of records processed is equal to the number of records of either Profile Manager or PTT Pro.

NOTE: The sitemap file contains the mapping for the site to the Profile Manager instance.
Actions available on the Import Job History screen are view details, view deltas, and view dispatcher. 3. Click to view details.

Identity Provider Import Management
4. Click to stop the running job. This icon is visible only for the jobs that have started execution.
After clicking the Stop icon, the job goes into the STOP_TRIGGERED state. The execution of the job stops after processing all the current set of records as defined by the BULK_UPDATE_RECORD_SIZE (Default Value = 50 per thread). The exact number of records in a chunk depends on the number of threads (number of PTT Pro instances). When all the records in the current chunk are processed, the job goes to either STOPPED (if there are more records to be processed) or SUCCESSFUL (if all the records are processed). If the job status is in the STOPPED state, during the next subsequent execution, all unprocessed records from the previous run, along with any error and modified records, are processed. NOTE: · The number of enhanced PTT Pro instances configured in the sitemap determines the number of users created/updated in parallel. The number of enhanced PTT Pro server names determines the number of users deleted in parallel. Refer to the Profile Manager Provisioning Guide for information about importing the users using flat files. · Clicking the Stop icon stops the execution of the jobs that are in process with a large number of records, allows fixing the configuration error, and then restarts the jobs. 5. Click View Deltas to view more information. The Deltas dialog box appears. The Type column displays the status of the record, such as new, modified, deleted, or unmodified. Whether or not the unmodified records are listed depends on the AD-Connector service configuration. Typically, we should turn this off for the user import using a flat file to reduce the required storage. The Import function checks for changes to the user data by comparing it with the current user data and ignoring the AD whitelist attributes configured for the tenant. If there is no AD whitelist configured for
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the tenant, it uses the default whitelist attributes configured in the ad- connector service system setting (general.attributesWhitelist). In the AD- Connector service, the default whitelist attributes are: “uncreated, whenchanged, dscorepropagationdata, unchanged, whencreated, pwdlastset, lastlogontimestamp” unless it is changed in the deployment configuration. This page supports sorting for entire database records instead of just the displayed page. All the displayed columns are included in the sorting. This page also supports search on the following columns: · User/Group · System (Profile Manager/PTT Pro) · Type (new/modified/unmodified/deleted) Figure 52 Deltas Dialog Box
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6. Click an option in the Dispatchers column to more information. The Dispatcher History dialog box appears in the STOPPED in this example, and it is for the PTT Pro dispatcher: This page supports sorting for entire database records instead of just the displayed page. All the displayed columns are included in the sorting. This page also supports search on the following columns: · User/Group · Action (new/modified/deleted) · Process State (FAILURE/SUCCESSFUL) Figure 53 Dispatcher History (PTT Pro) Dialog Box
NOTE: The User/Group field is populated using the LDAP_UNIQUE_NAME attribute value specified in the AD Connector service. By default, this is mapped to samaccounname during deployment.
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Import Job Notifications
Import job notifications are email messages based on the result of LDAP jobs. Profile Manager can send messages to one or more email addresses for import job success, failure, or both.
View Import Job Notifications
You must have privileges to view import job notifications. · From the dashboard, click Import Job Notifications.
The Import Job Notifications screen appears. Figure 54 Import Job Notifications Screen
Create Import Job Notifications
· Your privileges must permit you to create import job notifications. · At least one query must already be created. To 1. From the dashboard, click Import Job Notifications.
The Import Job Notification screen appears.
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2. Click Create Notification. The Create Notification dialog box appears. Figure 55 Create Notification Dialog Box
3. Enter a name for the notification in the Name field. 4. Select one or more checkboxes from the right. 5. Enter one email address in the To field and press Enter. Repeat for any additional email addresses. 6. Click Create.
Edit Import Job Notifications
Your privileges must permit you to edit import job notifications. 1. From the dashboard, click Import Job Notifications. 2. Click for the notification you wish to edit. 3. Modify the Edit Import Job Notification dialog box as in Create Import Job Notifications. 4. Click Update.
Delete Import Job Notifications
Your privileges must permit you to delete an import job notification. 1. From the dashboard, click Import Job Notifications.
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2. Click for the notification you wish to delete. The Delete Notification dialog box appears. Figure 56 Delete Notification Dialog Box
3. Click Yes to delete.
Import Job Scheduler
Use the Import Job Scheduler to set schedules for when import jobs occur.
View Import Job Schedules
Your privileges must permit you to view import job schedulers. · From the dashboard, click Import Job Scheduler.
The Import Job Scheduler screen appears. Figure 57 Import Job Notifications Screen
Create Import Job Scheduler
Your privileges must permit you to create import job schedulers. 1. From the dashboard, click Import Job Scheduler.
The Import Job Scheduler screen appears. 82

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2. Click Create Scheduler. The Create Scheduler dialog box appears. Figure 58 Create Scheduler Dialog Box
3. Enter a name for the scheduler in the Name field. 4. Select one or more checkboxes from the right. If more than one job is selected, then all those jobs get
executed parallelly during the scheduled time. Even if the jobs are part of two different scheduled times, they get executed parallel. If more than one job is scheduled at the same time, one must ensure that those jobs must not have the same user. 5. Select an option from the Frequency drop-down. 6. Select an option from the Time drop-down. 7. Click Create.
Edit Import Job Schedulers
Your privileges must permit you to edit import job schedulers. 1. From the dashboard, click Import Job Scheduler. 2. Click for the scheduler you wish to edit. 3. Modify the Edit Scheduler dialog box as in Create Import Job Scheduler. 4. Click Update.
Delete Import Job Schedulers
Your privileges must permit you to delete an import job scheduler. 1. From the dashboard, click Import Job Scheduler.
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2. Click for the scheduler you wish to delete. The Delete Scheduler dialog box appears. Figure 59 Delete Scheduler Dialog Box
3. Click Yes to delete.
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Client Device Setup Using Telephony Manager and Profile Manager

Client device setup using Telephony Manager and Profile Manager is for sites that use other Telephony Manager features and functions in addition to viewing and refreshing. For information on setting up the Client Device, refer to the Workcloud Communication Profile Client User Guide.
This chapter describes the following:
· Configure Telephony Manager Using a CSV File
· Manually Configure Telephony Manager (for technical support)
· Configure Zebra Profile Manager
· Confirm the End-to-End Configuration of Telephony Setup
· Important Notes About Verifying Correct End-to-End Configuration
· For an overview of Telephony Manager, see Telephony Management

Configure Telephony Manager Using a CSV File
A CSV file (automated option) is used to automate the data import process. Using a CSV import eases the effort of initial deployment, configuration and incremental updates. To import the list of Extensions using a CSV file, see the Extension Import Management on page 97.

Confirm Successful Import of Data from the CSV File
1. Open the Zebra Profile Manager application. 2. In the Dashboard, navigate to Telephony Management and then open the Extensions screen. 3. In the list of extensions, confirm that the expected entries and their corresponding values appear,
including the information for the following: · Store_Name · Dep_Name · Extension Name · Profile_type · Sip_remhost · Sip_Mac_address or Exension_Password (depending on your site’s configuration) 4. Close the Zebra Profile Manager application.

Client Device Setup Using Telephony Manager and Profile Manager
Manually Configure Telephony Manager (for technical support)
The procedures in this section are for manually entering the required information into Telephony Manager. This is done to itemize the details and dependencies of specific fields. Typically, this information is imported into Telephony Manager using a CSV file. A CSV file is used to automate the data import process. Using a CSV import eases the effort of initial deployment, configuration and incremental updates. Accessing the Console as described here is considered more appropriate for minor (manual) configuration updates. There are several steps to configure the Telephony Manager. The basic elements that must be configured first are the following: · Store_Name · Dep_Name · Extension Name · Profile_type · Sip_remhost · Sip_Mac_address or Exension_Password (depending on your site’s configuration)
Enter the Store or Site ID Information
NOTE: In Telephony Manager, the Store (Site ID), Departments, and PBXs must be added before Extensions can be added. In Telephony Manager, the Store (Site ID), Departments, and PBXs must be added before Extensions can be added. 1. In Telephony Manager, navigate to the Stores tab and select Update to add a Store entity. The Store
value must be numerically, from 1 to 19 digits long. Figure 60 Update Store Screen
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2. Click Update. The Store Data screen appears. Figure 61 Store Data Screen
NOTE: In Telephony Manager, ensure that the value for Store ID is the same as the Site ID value from the Zebra Profile Client (in this case, 9999). For instructions on finding the Site ID for a Zebra Profile Client for a device, see the Workcloud Communication Profile Client User Guide.
Enter the PBX Information
Establishing the targeted PBX is required. The targeted PBX can be one unique PBX per site location, or one PBX shared across several or all sites. The required fields are PBX Type and PBX Address.
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1. In Telephony Manager, navigate to the PBX tab and select Update to add a PBX entity. The Update screen appears. Figure 62 PBX Update Screen
2. Enter the information for PBX Type and PBX Address. NOTE: For the PBX Type, enter a string value. The PBX Type parameter is passed to the Profile Client device and must be identifiable by the device for specific PBX activation. For the valid PBXs supported for the Zebra Voice Client, refer to the Workcloud Communication Voice Client PBX Administrator Guide. 3. Select Update.
The following are sample PBX entries. Figure 63 Sample PBV Entries
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Add Department Information

NOTE: In Telephony Manager, the Store (Site ID), Departments and PBXs must be added before Extensions can be added.
Phones are assigned extensions based on Departments. There might be multiple unique extensions defined for a Department. The Telephony Manager controls the distribution of the extensions provided by the PBX Administrator.
The following are the inter-relationships of the data across the subsystems.
· When adding Departments, the Department Name value in Telephony Manager must match the User Role/Department value in Profile Manager.
· After a device becomes activated on a PBX, the User Role/Department value is displayed on the Profile Client device.
The following shows the relationship of the values in Telephony Manager, Profile Manager, and Zebra Profile Client.

Telephony Manager
must match —> Department

Profile Manager
<— must match User Role/ Department

PBX
Zebra Client Device becomes activated –>

Workcloud Communication Profile Client Device
As a result of device activation on PBX– —> User Role/Department is populated into the Zebra Client Device from Profile Manager

After a device becomes activated on a PBX, the User Role/Department field is displayed on the Profile Client device.
Figure 64 User Role/Department Field on Zebra Profile Client Device (After Device Activation on PBX)

Client Device Setup Using Telephony Manager and Profile Manager
1. Select the Store ID and Enter the Department Name and Description. Figure 65 Sample Add Store Screen
2. Select the Site ID from drop-down list and enter the Department Name and Description. 3. Check the Auto Assign Extensions box. This allows Telephony Manager to distribute available
extensions to a device. NOTE: The Department Name must match the User Role Definition field in Profile Manager.
When completed, the Departments are displayed. The sample Department list shows results filtered on Store 9999. Figure 66 Sample Department List
Enter PBX Extension Information
NOTE: In Telephony Manager, the Store (Site ID), Departments and PBXs must be added before Extensions can be added.
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1. Navigate to the Add Extension screen. Figure 67 Sample Add Extension Screen
2. Add the Extension Name and Extension Description. NOTE: For the CUCM Premium PBX, the MAC address for the Specific Extension is entered.
The Department assignment for the given extension is selected from the Drop Down list. This has been previously created. The PBX Configuration is selected from the drop-down list previously created. 3. Click Add. After all extensions are created, the extension list displays a list of the extensions. Figure 68 Sample Extensions List (on Extensions Data Screen)
Configure Zebra Profile Manager
Create device user roles. See Device User Role Management: 1. Create device user roles. See Device User Role Management. 2. Create device users. See Device User Management. 3. Create profile configurations. See Profile Configuration Management. 4. Create rule sets. See Rule Management.
Confirm the End-to-End Configuration of Telephony Setup
1. On a client device, log into Zebra Profile Connect as the user whose User Profile you want to confirm. In this procedure, the example shown is for user Joe Mechanic.
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2. During login, at the Profile Client Role Selection Screen, select Switch Roles.
The Role Selection screen appears
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3. In the Role Selection screen, the user Joe Mechanic has three roles available: · Line.Manager.1 · Quality.Control · Shipping
4. Compare the list of roles that is in the Role Selection screen in the Zebra Profile Client for this user to the list of roles configured for this user in the Zebra Profile Manager application. See Edit Device User Roles. If the roles in Zebra Profile Client and in the Zebra Profile Manager application match for this user, continue with this procedure. Otherwise, check with your system administrator to confirm the list of roles to be assigned to the device user.
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5. In the Zebra Profile Client, select all roles listed to activate the provisioning of extensions for all the roles. A check mark indicates that a role has been selected.
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6. Click Apply. Telephony Manager provisions the available extensions for those departments in the Zebra Profile Client device. All configured roles for the user are defined in the user profile.
7. To switch among roles, select the back arrow to navigate to the Profile Client Role Selection screen.
Important Notes About Verifying Correct End-to-End Configuration
The extensions provisioned from Telephony Manager are determined by the following: · The Roles presented to the User, which are defined in the User Profile · The Role(s) that are selected by the user · If the User selects only one role, Telephony Manager finds the extension attributes associated with that
Role and provisions that information to the mobile device. · If the User selects multiple roles, Telephony Manager provisions the extension attributes to the mobile
device. · At Rule Evaluation Time, all rules are evaluated. NOTE: If a user is defined in multiple Rule Sets, all the Rule Sets where the user is defined are applied simultaneously to the user. It is important to make sure that this is the desired result for the user. Otherwise, it might be necessary to adjust the Rule Set definitions to get the desired result.
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Telephony Management
Telephony Management
This chapter describes how to manage the following: · Extensions (viewing and refreshing) · Extension Import Management · Other Telephony Management Options When you use the Telephony Management links in Profile Manager, they take you to the Extension Manager Web Portal login screen, which lets you manage these Telephony options directly in Extension Manager Web Portal.
Extensions
This section describes how to: · view extensions. · refresh extensions.
View Extensions
Prerequisite Your privileges must permit you to view extensions.
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To view extensions: · From the dashboard, click Extensions.
The Extensions screen appears. Figure 69 Extensions Screen
Refresh Extensions
Your privileges must permit you to refresh extensions. 1. From the dashboard, click Extensions.
The Extensions screen appears. 2. Click for the extension to refresh.
Extension Import Management
· Your privileges must permit you to bulk import extensions. · The import file must be CSV format. · The extensions to be synchronized must already exist in the database. · The Profile Manager database is case sensitive. Review the CSV file before importing. 1. From the dashboard, click Extensions.
The Extensions screen appears.
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2. Click the Import Extensions tab. The Import Extensions screen appears.
3. Select an option: · To synchronize the database updates from the import file, select Overwrite deltas. · To overwrite the existing database, select Replace entire database.
4. To upload a file, click Upload or Drag csv file here and browse to select the CSV file. Otherwise, click and drag the CSV file from its folder to the box.
5. Follow screen prompts to complete the import.
Other Telephony Management Options
The following telephony options are also available to be managed: · History (this option is view only) · Store IPs · Contacts · Stores · Departments · PBXs · Configurations. NOTE: When you use the Telephony Management links in Profile Manager, they take you to the Extension Manager Web Portal Login screen, which lets you manage these Telephony options directly in Extension Manager Web Portal.
98

Profile Manager Licenses
Profile Manager Licenses
The Zebra Profile Manager Administrator can view the license information for the Administrator user. This chapter describes the following: · View Profile Manager Application Licenses · Update Profile Manager Application Licenses
Profile Manager Device Licenses
the device licenses for the Zebra Profile Client application are shared among a larger number of devices. When you log into a device for Zebra Profile Client, a license from a license server is provided to the device. The system administrator must manually control which devices are enabled to be provided the device licenses.
View Application Licenses
Your privileges must permit you to view application licenses. From the bottom of the dashboard, click License.
99

Profile Manager Licenses
The Licenses screen appears. Figure 70 Licenses Screen
Update Application Licenses
Your privileges must permit you to update application licenses. 1. From the bottom of the dashboard, click License.
The Licenses screen appears. 2. In the Licenses screen, select +Update Licenses.
The Licenses screen is updated with the latest information.
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Intents and Actions
Intents and Actions
This document describes the installation and configuration capabilities of the Profile Client. The capabilities described in the document are based on version 2.0.20207 or greater
Profile Manager Client Configuration File Elements
needs to configure the required Profile Manager connectivity parameters manually through the client UI. Sample WFCDFSConfig.json file:
{ “customer_id”: “3001”, “sfs_url”: “https://<PFM_server.com>”, “site_id”: 5000, “log_level”: “debug”, “confirm_role”:false, “power_connected_logout”:true, “log_file”: true, “dnd_switch”:true, “config_settings”:0, “secret_key”: “my_secret_key”, “login_page_delay”: 500, “key_user_name”: “userNameInput”, “key_user_pwd”: “passwordInput”, “key_submit”: “submitButton”, “key_domain”: “pttpro” } See JSON Configuration Variables for the Zebra Profile Client Table for descriptions of JSON elements.
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Intents and Actions

Table 4 JSON Configuration Variables for the Zebra Profile Client

Profile Client JSON Config Variables Supported in version 2.0.20207+

Label

Description

Type

Default

customer_id

Maps to the Profile Manager’s Tenant ID provided by the system administrator.

sfs_url

The system administrator provides the FQDN of the Profile Manager secure web socket connection.

log_level

Log options are Info (default), Debug, Warning, Error, and Verbose.

log_file

Enable the application to record logs and store them on the device’s SD card. Logs are available at /sdcard/DFS/

confirm_role

When set to True, once the roles are selected, the user is prompted to confirm the selections.

site_id

Is the value correlated in the Extension Manager’s Store ID value. Upon match, it aligns the group of extensions available to the User based on the Roles configured.

dnd_switch

Allows the user to display/ remove the dnd_switch in Profile Client.

config_settings

Configures the user’s visibility of the Settings Menu where: 0 = (default) Allows the user to access and edit the client’s settings
1 = Show the Client’s setting but not to allow modification
2 = Hides the Settings Menu.

disable_signout_btn_bluefletch Configures whether the Signout button is visible when the auth type is bluefletch. false = (default) Signout button is visible
true = Hides the Signout button

string string string Boolean Boolean string
Boolean TRUE integer 0
Boolean FALSE

Config via UI?
Yes Yes Yes Yes Yes Yes
No No
No

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Intents and Actions

Table 4 JSON Configuration Variables for the Zebra Profile Client (Continued)

Profile Client JSON Config Variables Supported in version 2.0.20207+

Label

Description

Type

Default

supress_network_disconnect_baCr onfigures whether the network disconnect bar is visible at the bottom of the screen during a network disconnect.
true = (default) Network disconnect bottom bar is not visible.
false = Network disconnect bottom bar is visible.

power_connected_logout

When enabled, the Profile Client User is signed out, and when the device is put in a cradle for charging

secret_key

Key used to decrypt the login blob delivered from the Launcher app via intent to the Profile Client.

key_user_name

Used in conjunction with 3rd Party Launcher apps. This tag identifies the Username ID field and allows input on the presented login web page. Sample html: <input type=”text” name=”username” id=”username” class=”textinput” value=””>

key_user_pwd

Used in conjunction with 3rd Party Launcher apps. This tag identifies the Password ID field and provides input on the presented login web page. Sample html
<input type=”password” name=”password” id=”password” class=”textinput” autocomplete=”off”>.

key_submit

Used in conjunction with 3rd Party Launcher apps. This tag identifies the Submit ID field for acceptance of credentials on the presented login web page. Sample.html:
<input type=” submitButton” value=”Login” id=”submit” class=”submit” tabindex=”4″ role=”button” >

Boolean TRUE
Boolean FALSE string string string
string

Config via UI?
No
Yes No No
No
No

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Intents and Actions

Table 4 JSON Configuration Variables for the Zebra Profile Client (Continued)

Profile Client JSON Config Variables Supported in version 2.0.20207+

Label

Description

Type

Default

Config via UI?

key_domain

Used in conjunction with 3rd

string

Party Launcher apps. This tag

provides the insertion of a

Domain name string to add

before username. The slash

separators are automatically

added. IE: “pttpro” becomes

“pttpro\”

username_layout

Used to configure the user name field of the customized EKB layout in EC30 devices.
May require a change if the layout encryption file uses a different name in the future.

string

usernamela yout No

password_layout

Used to configure the password field of the customized EKB layout in EC30 devices.
May require a change if the layout encryption file uses a different name in the future.

string

passwordla yout No

Support for Third-Party Launchers
In the varied environments where the Profile Manager solution is installed, there may be an existing launcher application running on the device. This provides the customer with the ability to keep their existing launcher for the user sign-on process and then pass the user information to the Profile Client to authenticate with the Profile Manager.
The four tags used in this environment are:
· Key_user_name
· Key_user_pwd
· Key_submit
· Key_domain
The values entered in these tags identify the input fields to automate the login process. As an illustration, shown below is the actual html of a sample login screen:

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Intents and Actions

Password:

The highlighted fields in the HTML example are the content of the login screen sent to the mobile device from the customer’s authentication system. Once authenticated, the Profile Client receives the credentials through an intent from the third-party launcher application and passes the credentials to the appropriate tagged fields. The Profile Client receives the input from the launcher by intent, and then provides the input to the User ID = id=”username”, and Password = id=”password” entries. These fields are sent back to the authorizing system with id=”submit”. By correctly identifying the html entry ID Fields, the third-party application can pass the credentials to the Profile Client to log in with the credentials passed to the Client. In this example, the three tags are populated with: · Key_user_name: “username” · Key_user_pwd: “password” · Key_submit: “submit” NOTE: The domain prefix is not shown in this example. 105

Intents and Actions
Access Tokens
Third-party launchers such as BlueFetch can send an access token (user_accesscode), refresh token (refresh_token) and the refresh token expiration time (refresh_token_expiration) in seconds. Access tokens take precedence over the user name and password fields. When the refresh_token_expiration time elapses, the user is signed out. Third-party launchers must send a new intent with the refreshed user_accesscode, refresh_token and refresh_token_expiration before the expiration time of the previous toke elapses.
ADB Supported Commands
Install the PFM Client
· Can use MX (this gives the APK all permissions requested) · Side load and manual startup requires permissions acknowledgment:
adb install -r -g C:WFCProfileClient-geminiRelease-2.0.19306.26150066.apk Where: -g accepts all permissions listed in the app manifest -r Reinstall the existing app keeping its data
Handling the PFM Configuration File
The Config.json file, detailed below, can be loaded onto the device in any meaningful folder and have any valid.json file name. If the filename is not specified, the client looks for the default file `WFCDFSConfig.json’ in the /sdcard/ folder. When the Client is instructed to ingest the configuration upon successful read, the file is deleted. If there are errors (file not found, incorrect syntax, invalid parameters, etc.), the file remains, and errors are posted in Logcat.
adb push “.WFCDFSConfig.json” /sdcard/
Starting the Profile Client
· The activity is started when the client starts. No configuration is ingested.
adb shell am start -n com.zebra.dfs/.LoginActivity
NOTE: If this intent is delivered to a currently running client, it makes the client to restart.
106

Intents and Actions
Reconfiguring a Running Client
· If the client is running and there is a required configuration change, an updated .json file must be delivered to the device, and an intent must be sent instructing the client to ingest the new configuration.
adb shell am start -a com.zebra.dfs.ACTION_NEW_CONFIG –es profile_uri /sdcard/WFCDFSConfig.json a) Once the config file is ingested, the .json file is deleted from the folder. b) If the client is running, the user is logged out of the Zebra PTT Pro and Voice applications returning
them to the PFM Sign-In Screen. c) If the JSON filename is at /sdcard/WFCDFSconfig.json, the extra string parameter (–es…) is not
required.
Start/Restart the Client with a New Configuration
· If a new .json config file has been delivered to the device and the default filename is used, the following intent reads the config and restarts the client with the new parameters. The user is logged out of the Zebra PTT Pro and Voice applications returning them to the PFM Sign-In Screen.
adb shell am start -a “com.zebra.dfs.ACTION_NEW_CONFIG” · The following command includes the syntax for including a specific config file name:
adb shell am start -a “com.zebra.dfs.ACTION_NEW_CONFIG” –es profile_uri /sdcard/WFCDFSConfig.json
NOTE: The broadcast function for Action_New_Config has been deprecated starting in version 2.0.20207. Start should now be used going forward. · Useful for the Administrator, this is used by the administrator to prepare the device for runtime by
ingesting the configuration and then logging out the user. To log out a currently logged in user:
adb shell am broadcast -a “com.zebra.dfs.ACTION_SERVICE_LOGOUT” –es Exit stop
Sending Credentials from a Third Party Launcher
· When using a Third Party launcher application, the application that captures the user’s credentials can pass these values to the Profile Client for including Profile Manager in the log-in process. The adb command to do this is:
adb shell am start -a “com.zebra.dfs.ACTION_NEW_CONFIG” –es user_name 123456 –esuser_pwd mypassword
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Intents and Actions
· When login credentials are captured by the Launcher app, they are passed to the Profile Client by broadcast intent: adb shell am broadcast -a “com.zebra.dfs.ACTION_LOGIN” –es config_profile {}
108

Bulk Import Device Users
Bulk Import Device Users
Use Bulk Import to import users from Active Directory into the Profile Manager and Zebra PTT Pro. The Profile Manager Provisioning Guide describes how to import users through bulk import, the AD Connector, or a flat file using Google Cloud Platform and Secure FTP. The Profile Manager Provisioning Guide provides detailed information regarding the architecture of the various methods of importing multiple users into the Profile Manager and Zebra PTT Pro, where applicable. In addition, the guide describes the process for each import method, the associated Attribute Transformations, and the information required from the customer to enable each method. This chapter covers the following topics: · Description · Assumptions · Import Process
Description
Within the Administrator Portal in Profile Manager, the ability to import users into Profile Manager currently exists. This feature has also been expanded to provision the users into both Profile Manager and PTT Pro for the desired Customer. In a fully integrated solution when Active Directory supports both Profile Manager and PTT Pro, the Active Directory connection provides three fundamental functions: 1. User Authentication
· Granting User access to the system by validating credentials · Providing a shared device usage model 2. User Provisioning · As Associates join and leave the enterprise and are added to and deleted from Active Directory, this
connection to Profile Manager and PTT Pro automatically modifies the user databases to reflect

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ZEBRA Profile Manager Workcloud Communication User Guide

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