Starkey TeleHear Remote Fitting with Inspire and Thrive App User Guide

: August 4, 2024
: Starkey

Table of Contents

Starkey TeleHear Remote Fitting with Inspire and Thrive App
FAQ
System Requirements
Getting Started
Remote Fitting
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Starkey TeleHear Remote Fitting with Inspire and Thrive App

Specifications

Product Name: TeleHear Remote Fitting with Inspire and Thrive App
Manufacturer: Starkey
Usage: Remote programming system for professionals to provide remote services to patients
System Requirements: Internet access, supported internet browser (Google Chrome or Microsoft Edge)

FAQ

Q: What should I do if the generated code expires?

A: If the code expires (after three days), you will need to generate a new code for the Patient to continue using TeleHear Remote services.

Q: Can I use browsers other than Google Chrome or Microsoft Edge?

A: It is recommended to use the latest versions of Google Chrome or Microsoft Edge for optimal performance when accessing TeleHear Remote Services.

This guidance is provided for general informational purposes only and should not be construed as legal advice on any subject matter. We recommend you always follow federal, state and local government mandates specific to your circumstances.

System Requirements

TeleHear Remote Fitting is Starkey’s remote programming system used by professionals to provide remote services to their patients. To effectively use this system, you must have:

Professional requirements

Inspire 2022.1 or higher
Internet browser (Google Chrome or Microsoft Edge)
Patient database (NOAH or PatientBase)
Stable internet connection

Patient requirements

Compatible smartphone
The latest version of the Thrive mobile app
Stable internet connection

If the Patient is a remote programming candidate, you need to generate a unique code for the Patient in the fitting software. Once the Patient enters the code in the mobile app, it is possible to perform a Remote Programming session from the fitting software.

Getting Started

Provider Registration
Before using the TeleHear portal, you must have a registered login (your VA email address). Contact your Government Services Support Audiologist for assistance with initial registration.

NOTE: There is one location for Government accounts. Please do not Edit Location, as it will change the location of all Government Services TeleHear locations.

Access the TeleHear Portal
You can access TeleHearPortal.com from your fitting software

Make sure your PC has internet access and you have installed a supported internet browser. NOTE: TeleHear Remote Services supports the latest versions of Google Chrome or Microsoft Edge.
Launch Inspire. TeleHear login is visible on the right side of the Connect screen.
Login with your credentials.
Click on the “Open Profile – TeleHear” link.

You can also launch the TeleHear portal by visiting TeleHearPortal.com

Make sure your PC has internet access and you have installed a supported internet browser.
NOTE: TeleHear Remote Services supports the latest versions of Google Chrome or Microsoft Edge.
Type in your browser TeleHearPortal.com and click Enter to open the login screen.
In the login screen enter your username and password and click Sign in.
NOTE: If your password has expired or you don’t remember your password, click on “Forgot Password?” to change it.

Remote Fitting

Add Patients to TeleHear Remote Fitting
First, you need to generate a unique code for each Patient in the fitting software. Then the Patient enters the code in their mobile app to join TeleHear Remote services for your Practice so that you can perform remote fitting sessions.

Make sure your PC has internet access, and you have installed an internet browser.
NOTE: TeleHear Remote Services supports the latest versions of Google Chrome or Microsoft Edge.
Select the Patient in the database (NOAH or PatientBase).
Launch Inspire and select Get Started > TeleHear Remote Services.
Login to TeleHear account.
Click the Generate Code button.
Share the code with the Patient.
The Patient has been successfully linked to TeleHear Remote Programming once they enter the code in their mobile app.
NOTE: The code will expire after three days if it is not entered. Once the code expires, a new one must be generated in order to set the Patient up with TeleHear Remove services.

Confirm Invitation Status
You can confirm if the Patient has been correctly set up for a live remote fitting session in advance, this can help you speed up the process or reschedule an upcoming remote fitting session.

Launch and login into the TeleHear portal at TeleHearPortal.com.
The TeleHear portal opens in the Patients section.
NOTE: You can see all the patients that your Practice has invited to TeleHear Remote services.
Search for the Patient name in the search box or by scrolling in the patient list.
NOTE: If you do not find the Patient, it could be possible that a code was not generated, it was sent over
three days and expired, or the patient declined remote services in the mobile app.
Review the status column:
Invited: The Patient code was generated in the last three days, but they have not entered the registration code in the mobile app.
Enrolled: The Patient has successfully entered the code in their mobile device and is ready for remote fitting sessions. NOTE: You can only perform remote sessions on patients that have an enrolled status. It may take up to 10 minutes for the patient status to update on the TeleHear portal.

Conduct a live session
You can conduct a live session in two ways:

Launch from Inspire

Make sure your PC has internet access and you have installed an internet browser.
NOTE: TeleHear Remote Services supports the latest versions of Google Chrome or Microsoft Edge.
Select the Patient in the database (NOAH or PatientBase).
Launch Inspire and log in to TeleHear.
Click Start Remote Session.

Launch from TeleHearPortal.com

Make sure your PC has internet access and you have installed a supported internet browser.
NOTE: TeleHear Remote Services supports the latest versions of Google Chrome or Microsoft Edge.
Type in your browser TeleHearPortal.com and enter your login credentials in the login screen.
Search for the Patient in the search box or by scrolling in the patient list.
NOTE: If you do not find the Patient, it could be possible that a code was not generated, it was sent over 3 days and expired, or the patient declined remote services in the mobile app.
Click on the Patient’s name to open the screen that contains basic device information.
NOTE: You can only perform a remote fitting session if the patient status is “Enrolled.”
Click on the Start Fitting button in the top right corner. Follow the prompts to initiate a live Remote Fitting session.