MONOGRAM ZIC363 Integrated Bottom Freezer Refrigerators Owner’s Manual

OWNER’S
MANUAL
Integrated Bottom-Freezer Refrigerators
MODEL INFORMATION
MODEL NUMBERS
ZIC363 and ZIP364

ZIC363 Integrated Bottom Freezer Refrigerators

WRITE DOWN THE MODEL AND SERIAL NUMBERS
These will be on a label located on the side wall of your appliance beside the right pan in the refrigerator compartment.
Use these numbers in any correspondence or service calls concerning your appliance.

Please write these numbers here:
Model Number……………………………………………………….
Serial Number………………………………………………………..

CONSUMER SUPPORT

MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience.
In the US: monogram.com
In Canada: monogram.ca
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: monogram.com/register
In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door. Get on- line and schedule your service at your convenience any day of the year.
In the US: monogram.com or call 800.444.1845
In Canada: monogram.ca or call 800.561.3344
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable),visit our website at monogram.com/connect in the US only.
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/use-and-care/parts or call 800.444.1845
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Customers in Canada should consult the nearest MC Commercial service center or visit our website at monogram.ca or call 800.661.1616.
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225 monogram.com/contact or call 800.444.1845. In Canada: monogram.ca or call 800.561.3344.

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING
To reduce the risk of fire, explosion, electric shock, or injury when using your refrigeratorthese basic safety precautions:

• This refrigerator must be properly installed and located in accordance with the Installation Instructions before it is used.

• Unplug the refrigerator before making repairs or cleaning.
  NOTE: Power to the refrigerator cannot be disconnected by any setting on the control panel.
  NOTE: Repairs must be performed by a qualified Service Professional.

• Replace all parts and panels before operating.

• Do not use an extension cord.

• Keep flammable materials and vapors away from the refrigerator.

• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

• To prevent suffocation and entrapment hazards to children, remove the fresh food and freezer doors from any refrigerator before disposing of it or discontinuing its use.

• To avoid serious injury or death, children should not stand on, or play in or with the appliance.

• Children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved.

• This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels, bed & breakfast and other residential environments: catering and similar non-retail applications.

• Connect to potable water supply only. A cold water supply is required for automatic icemaker operation. The water pressure must be between 40 and 120 psi (275-827 kilopascals).

• Do not apply harsh cleaners to the refrigerator. Certain cleaners will damage plastic which may cause parts such as the door or door handles to detach unexpectedly. See the Care and Cleaning section for detailed instructions.

CAUTION
To reduce the risk of injury when using your refrigerator, follow these basic safety precautions.

• Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks.
• Keep fingers out of the “pinch point” areas; clearances between the doors and between the doors and cabinet are necessarily small. Be careful closing doors when children are in the area.
• Do not touch the cold surfaces in the freezer compartment when hands are damp or wet, skin may stick to these extremely cold surfaces.
• Do not refreeze frozen foods which have thawed completely.
• In freezers with automatic ice makers, avoid contact with the moving parts of the ejector mechanism, or with the heating element that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the freezer is plugged in.

WARNING

FIRE OR EXPLOSION HAZARD
This appliance contains isobutane refrigerant, also known as R600a, a natural gas with high environmental compatibility. However, it is also combustible. Adhere to the warnings below to reduce the risk of injury or property damage.

1. When handling, installing and operating the appliance, care should be taken to avoid damage to the refrigerant tubing.
2. Service shall only be performed by authorized service personnel. Use only manufacturer-authorized service parts.
3. Dispose of refrigerator in accordance with the Federal and Local Regulations. The flammable refrigerant and insulation material used in this product require special disposal procedures. Contact your local authorities for the environmentally safe disposal of your refrigerator.
4. Keep ventilation openings in the appliance enclosures or in the built-in structure clear of obstruction.
5. To remove frost, scrape with a plastic or wood spatula or scraper. Do not use an ice pick or a metal or sharp and then the flammable refrigerant tubing behind it.
6. Do not use electrical appliances inside the food storage compartment of the appliance.
7. Do not use any electrical device to defrost your freezer.

Refrigerant and Foam Disposal:
Dispose of appliance in accordance with Federal and Local Regulations. Flammable refrigerant used requires special disposal procedures. Contact your local authorities for the environmentally safe disposal of your appliance.
READ AND SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE INSTALLATION

WARNING FIRE OR EXPLOSION HAZARD
Keep flammable materials and vapors away from refrigerator. Failure to do so can result in fire, explosion, or death.

WARNING
Tip Over Hazard.
These appliances are top heavy, especially with any doors open, and must be secured to prevent tipping forward which could result in death or serious injury. Read and follow the entire installation instructions for securing the appliance with the anti-tip system.

CONNECTING ELECTRICITY

WARNING
ELECTRICAL SHOCK HAZARD

Plug into a grounded 3-prong outlet
Do not remove the ground prong
Do not use an adapter
Do not use an extension cord.
Failure to follow these instructions can result in death,fire, or electrical shock.
This appliance must be installed with a means in the fixed house wiring or circuit breaker for disconnecting the appliance from the electrical supply after installation.
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard
Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded.
Where a standard 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet.
Do not use an adapter.
The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate.
A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded electrical supply is required. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires.
Never unplug your refrigerator by pulling on the power cord. Always grip plug firmly and pull straight out from the outlet.
Immediately discontinue use of a damaged supply cord.
If the supply cord is damaged, it must be replaced by a qualified service professional with an authorized service part from the manufacturer.
When moving the refrigerator away from the wall, be careful not to roll over or damage the power cord.
PROPER DISPOSAL OF YOUR OLD REFRIGERATOR
WARNING
SUFFOCATION AND ENTRAPMENT HAZARD
Failure to follow these disposal instructions can result in death or serious injury
IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators are still dangerous even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow the instructions below to help prevent accidents.
Before You Throw Away Your Old Appliance

• lake off the fresh food and freezer doors.
• Leave the shelves in place so that children may not easily climb inside.

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CONTROLS

CONTROL PANEL

The control panel shows the set temperature of the fresh food, convertible and freezer compartments.
The actual temperature will vary from the set temperature based on factors such as door opening, amount of food, defrost cycling and room temperature.
NOTE: Frequent door openings or a door left open for periods of time may increase the internal temperature of the freezer or refrigerator compartment temporarily.
Before changing the temperature, press the Zone Select pad until you reach the zone you wish to adjust.
To change the temperature settings, press the (+) or (-) pads to desired temperature set point.
Allow 24 hours for the refrigerator to reach thetemperature you haveset.
Temperature Ranges
For the Convertible Drawer, “+” or “-” must be tapped once to change the temperature preset. “Press again for change’ is displayed on UI with first touch. After the first touch, only a single tap is necessary to switch between each preset zone.
Convertible Drawer Preset Zones:
Freezer (sync with freezer)
Ice Cream 10°F (-12°C)
Meats 29°F (-2°C)
Drinks 33°F (1°C)
Snacks 37°F (3°C)
Produce 41°F (5°C)
To turn off the cooling system press and hold both (+) and (-) pads for 3 seconds. Once complete, the display will show COOOLING OFF.
To turn the cooling system on, press either (+) or (-) pad and the display will show COOLING ON.
NOTE: Setting the controls to COOLING OFF stops cooling, but does not shut off electrical power to the refrigerator.

CHANGING DISPLAY TEMPERATURES FROM °F TO °C
To change between Fahrenheit and Celsius, press and hold the Zone Select and (-) pads on the control panel for 3 seconds.
TurboCool™
TurboCool™ rapidly cools the refrigerator to cool foods faster. Use TurboCool™ when adding a large amount of food to the refrigerator, when putting away foods after they have been sitting out at room temperature, or when putting away warm leftovers. It can also be used if the refrigerator has been without power for an extended period.
Access TurboCool™ in the SmartHQ™ App to activate the feature. The display will show tc. After 8 hours, or if
TurboCool™ is deactivated through the app, the refrigerator will return to the original setting.
NOTE: The refrigerator temperature cannot be changed during TurboCool™. The freezer temperature is not affected while TurboCool™ is activated. When opening the refrigerator door during TurboCool™, the fans will continue to run if they have cycled on.
TurboFreeze™
Use TurboFreeze™ to quickly restore freezer temperatures after frequent door openings. Access TurboFreeze™ in the SmartHQ™ App to activate the feature.
NIGHTTIME SNACK MODE
Use Nighttime Snack Mode to lower the level of the interior lights. Access Nighttime Snack mode in the SmartHQ™ App to activate the feature.

DOOR ALARM
To turn the Door Alarm feature off, press
DOOR ALARM once. The OFF light will come on. To turn it on, press it again.
When the DOOR ALARM is active, the alarm will flash and beep if you keep the door open for more than 2 minutes. The Door Alarm can be silenced by pressing any key. Alarm will sound again after 5 minutes if the door is still open. Adjust tone volume
To change the tone volume, press and hold DOOR ALARM until the display shows a volume level. Pressing and holding DOOR ALARM again will toggle to the next volume setting. Repeat to toggle through VOLUME HIGH, VOLUME LOW and VOLUME OFF settings.

AUTOMATIC ICEMAKER

WARNING
Connect to potable water supply only.
A cold water supply is required for automatic icemaker operation. The water pressure must be between 40 and 120 psi (275-827 kilopascals).
CAUTION
To minimize the risk of personal injury, avoid contact with the moving parts of the ejector mechanism, or with the heating element that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in.

A newly-installed refrigerator may take 12–24 hours to begin making ice.
The icemaker will produce seven cubes per cycle—approximately 15 cycles in a 24-hour period, depending on of door openings and other use conditions.
If the refrigerator is operated before the water connection is made to the icemaker, turn the ice maker off by pressing and holding the Zone Select pad for 3 seconds. Ice Off will appear on the display.
When water has been connected to the water supply, turn the ice maker on by pressing and holding the Zone Select pad for 3 seconds. Ice On will appear on the display.
Throw away the first full bucket of ice to allow the water line to clear.
Be sure nothing interferes with the sweep of the feeler arm.
When the bin fills to the level of the feeler arm, the icemaker will stop producing ice.
It is normal for several cubes to be joined together. If ice is not used frequently, old ice cubes may become cloudy, taste stale, shrink and stick together.
It is possible for ice to eject from the ice maker with the drawer open. If this occurs try to reach the ice and push it out the
ACCESSING THE ICEMAKER AND ICE STORAGE BIN
The ice maker and ice bin are located on the left of the bottom drawer.
To remove the ice bin:
Open and fully extend bottom drawer, lift the bucket up, rotate clockwise 90º, then pull out.
If the ice storage bin will be removed more than 2 minutes, turn the ice maker off by pressing and holding the Zone Select pad until the Icemaker Off is displayed. Remember to turn the ice maker back on by pressing and holding the Zone Select pad until the Icemaker On is displayed.

XWF or XWFE WATER FILTER

WATER FILTER CARTRIDGE
The water filter cartridge is located in the CASE TOP ASSEMBLY at the top of the unit.
Select models use radio frequency identification (RFID) to detect leaks and monitor filter status. The RFID technology is certified by the FCC.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
When to replace the filter cartridge
The filter cartridge should be replaced every six months or earlier if 170 gallons of water has been dispensed or the flow of water to the dispenser or icemaker decreases.
The main refrigerator control panel will display ORDER WATER FILTER when the water filter has reached 90% of life. The display will change to WATER FILTER EXPIRED after 100% of life.

Removing the filter cartridge

1. Open the front cover of the enclosure to 90°. Locate filter and filter removal tool. Filter should be as shown.
2. Rotate filter ¼ turn counterclockwise (use filter removal tool if needed).
3. Pull filter toward you to remove.
   NOTE: Water system will not function without filter in place.

CAUTION
If air has been trapped in the system, the filter cartridge may be ejected as it is removed. Use caution when removing.
Installing the filter cartridge

1. Locate blue arrow on filter. Rotate filter to align arrow as shown.

2. Insert filter into position and rotate ¼ turn clockwise (use filter removal tool if needed).

3. Return filter removal tool to mounting hook. Close the compartment door.

4. In models with an internal water dispenser, dispense 2 gallons of water through the internal dispenser to remove air from the system. A newly installed filter cartridge will cause water to spurt and dribble until the air is out of the system.

5. In models with no internal water dispenser, empty the ice bin immediately after changing the filter.
   After filter installation, the icemaker may not immediately produce ice, and the first bin of ice may be misshapen or discolored. Wait 6 to 12 hours so the system can purge air. Discard this ice.
   After filter Installation, water will spurt into the icemaker body, which could lead to ice droplets around the icemaker.
   NOTE: It is normal for these droplets to appear discolored during the initial system flush. Normal color will return after 6 to 12 hours.

6. On some models, if the water filter status does not update automatically, hold the “+” key on the control panel for 3 seconds to reset the water filter usage.

Filter bypass plug
To reduce the risk of property damage due to water leakage, you MUST use the filter bypass plug when a replacement filter cartridge is not available. Some models do not come equipped with the filter bypass plug. To obtain a free XWFE bypass plug WR17X33825, call 800.444.1845. In Canada, call 888.880.3030. The internal water dispenser (some models) and icemaker will not operate without either the filter or bypass plug installed. The bypass plug is installed in the same way as a filter cartridge.
Application Guidelines/Water Supply

Sign-up for TEXT REMINDERS by texting REPLACE to 70543.
XWF or XWFE WATER FILTER
For the maximum benefit of your filtration system, Monogram Appliances recommends the use of GE Appliances-branded filters only. Using GE Appliancesbranded filters in Monogram refrigerators provides optimal performance and reliability. GE Appliances  ilters meet rigorous industry NSF standards for safety and quality that are important for products that are filtering your water.
Monogram Appliances has not qualified non-GE Appliances-branded filters for use in Monogram refrigerators and there is no assurance that non-GE Appliances-branded filters meet Monogram Appliances standards for quality, performance and reliability.
If you have questions, or to order additional filter cartridges, visit our website at monogram.com.
In Canada, monogram.ca

ODOR AND FRESHNESS FILTERS (On Some Models)

The Odor Filter is located behind the left humidity control pan, while the Fresh Filter is located below it. Monogram recommends replacement of these filters every 6 months or when odor becomes objectionable.  When the filters reach 90% of life, ORDER AIR FILTER(S) will flash on the main control upon each door opening. At 100% of life, AIR FILTER(S) EXPIRED will be displayed.
To order new filters call 800.444.1845. In Canada, call 800.561.3344.

TO REPLACE THE FILTERS:

1. Remove the left pan. (See page 16 for pan removal instructions).
2. Remove the old Odor Filter by pulling to the right.
3. Remove the replacement Odor Filter from the plastic wrapping. Insert the filter into the housing by sliding it in from the right. The filter will snap into place.
4. Remove the old Fresh Filter by pulling gently towards the front of the refrigerator until the snaps release from the mounting pins.
5. Remove the replacement Fresh Filter from the plastic wrapping. Insert the filter so that the snaps engage the mounting pins.
6. Replace left pan. (See page 16 for pan replacement instructions.)
7. Press and hold the hold the “-” key on the control panel for 3 seconds to reset the filter usage.

APPLIANCE COMMUNICATION

WI-FI Connect (for customers in the United States, its territories, and Canada)
Your refrigerator has a Connected Appliance information label, as shown, and can be connected to your WI-FI network, allowing it to communicate with your smart phone for remote monitoring, control and notifications. Please visit monogram.com/connect to learn more about connected appliance features, and to learn what connected appliance apps will work with your Smart Phone.
To use your WI-FI, press the WI-FI pad on the control panel. The WI-FI symbol will flash during the connection process. It will remain solid when a connection is made.  To turn off WI-FI, press and hold the WI-FI pad again. REGULATORY INFORMATION FCC/IC Compliance Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.

Labelling: Changes or modifications to this unit not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

INTERNAL WATER DISPENSER (On Some Models)

The water dispenser is located on the left wall inside the refrigerator.
To dispense water:

1. Hold the glass against the pad.
2. Keep the glass underneath the dispenser for 2-3 seconds after releasing the pad. Water may continue to dispense after pad is released.

If no water is dispensed when the refrigerator is first installed, there may be air in the water line system. Press the dispenser pad for at least 5 minutes to remove trapped air from the water line and to fill the water system. To flush out impurities in the water line, throw away the first 2 gallons (7.6 liters) of water.
NOTE: To avoid water deposits, the dispenser should be cleaned periodically by wiping with a clean cloth or sponge.

DRAWERS/SHELVES/BINS

REFRIGERATOR – HUMIDITY CONTROLLED DRAWERS
The humidity controlled drawers contains a sliding control to let you control the amount of cold air entering the drawers.
Slide the control all the way to the MORE setting and the drawer provides higher humidity levels recommended for most leafy vegetables.
Slide the control all the way to the LESS setting and the drawer provides lower humidity levels recommended for most fruits.
Excess water that may accumulate in the bottom of the drawers should be emptied and the drawers wiped dry. REFRIGERATOR DRAWER REMOVAL
Drawers in the refrigerator will stop before coming all the way out, to help prevent contents from spilling onto floor.
To remove a drawer: Pull the drawer out and press the snaps at the front of both sides to release the drawer. Lift the front of the drawer up while pulling forward to move the pan free of the back slide hooks.
To replace a drawer: Place the back of the pan under the hooks on the back of the slides. Rotate the drawer down until the front snaps are securing the front of the pan.

DRAWERS/SHELVES/BINS
ADJUSTABLE SHELVES
Tempered glass shelves in the refrigerator enable you to make efficient shelf arrangements to fit your family’s food storage needs.
To remove shelves: Tilt shelf up at front, then lift it up and out of tracks on rear wall of refrigerator.
CAUTION
Handle glass shelves carefully. Glass shelves and covers may break if exposed to impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks.
To replace shelves: Select desired shelf height. With shelf front raised slightly, engage top lugs in tracks at rear of cabinet. Then lower front of shelf until it locks into position. DOOR BINS
All door bins are adjustable and can be moved up and down to meet your storage needs.
To remove: Lift the bin up and slide it towards you. CONVERTIBLE DRAWER
To adjust drawer dividers, grasp divider at the top and slide to the left or right. FREEZER DRAWER
To adjust drawer divider, grasp divider at the top, lift up,and slide to the left or right.

SABBATH MODE

OU (Orthodox Union) and CRC (Central Rabbinical Congress)
This refrigerator offers an OU and CRC Sabbath mode that complies with standards set forth by Orthodox Union, the Central Rabbinical Congress, and Halacha Tech, and is 100% certified to the highest halacha standards. In order to enable the OU and CRC Sabbath mode, a separate Shabbos Keeper for Refrigerators must be connected to the refrigerator. The Shabbos Keeper can be purchased only way to enable the OU and CRC Sabbath mode is with the purchase of the Shabbos Keeper for Refrigerators.
The Shabbos Keeper connects to your refrigerator to automatically enable Shabbos compatible modes each week and before every holiday. The appropriate mode will automatically activate based on the Jewish calendar date for your location. When the Shabbos Keeper is properly connected to the refrigerator, the display will show SABBATH MODE.

CARE AND CLEANING

Door handles and trim—Clean with a cloth dampened with soapy water. Dry with a soft cloth.
Main Control—Clean with a glass cleaner and dry with a soft cloth. While cleaning, it is possible to activate key pads and change the unit settings and modes. If this happens, wait 2 minutes and then use the appropriate key pad touches to return the controls to the desired settings/modes.
Keep the outside clean. Wipe with a clean cloth lightly dampened with mild liquid dish detergent. Dry with a clean, soft cloth.
Do not wipe the refrigerator with a soiled dish cloth or wet towel. These may leave a residue that can damage the finish. Do not use scouring pads, powdered cleaners, bleach or cleaners containing bleach because these products can scratch and damage the finish.

STAINLESS STEEL – Outside surfaces, door handles, and trim
NOTE: DO NOT allow stainless steel cleaner to come in contact with any plastic parts such as trim pieces, handle hardware and liners. If unintentional contact of cleaners with plastic parts does occur, clean plastic part with a sponge and mild detergent mixed with warm water.

steel wool pads
Mild detergent mixed with warm water parts store for approved stainless steel cleaners:
In the US: monogram.com
In Canada: monogram.ca
Cleaners with oxalic acid such as Bar Keepers Friend Soft Cleanser™ can be used to remove surface rust, tarnish and small blemishes on stainless steel surfaces only.| Abrasive powders or sprays
Window Sprays or Ammonia
Citrus or plant oil-based cleaners
Acidic or vinegar-based cleaners
Oven cleaners
Cleaners containing acetone (propanone)
Any cleaner with WARNING about plastic contact

CLEANING INSIDE
To help prevent odors, leave an open box of baking soda in the unit (on models without an odor filter).
Turn off power at the circuit breaker or fuse box before cleaning. If this is not practical, wring excess moisture out of sponge or cloth when cleaning around switches, lights or controls.
Use warm water and baking soda solution— about a tablespoon (15 ml) of baking soda to a quart (1 Thoroughly rinse and wipe dry.
Other parts of the refrigerator—including door gaskets, meat and vegetable drawers, ice storage bin and all plastic parts—can be cleaned the same way.
CAUTION
Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks.

CLEANING LED LIGHTED SHELVES (Some models)
If glass shelves with integrated LED lights are removed for cleaning, be sure to protect the probes at the back of the shelves and do NOT support the shelves by the probes or damage may occur.
Do not immerse shelves in water. CLEANING ELECTRICAL CONTACTS (French Door Models)
Tip: To clean the contacts, wipe the contacts using a soft cloth with white vinegar or lemon juice only. Do not clean with a metallic brush or other abrasive materials which can damage the contacts. Do not use white vinegar or lemon juice on any other surfaces.

PREPARING FOR VACATION

Turn the ice maker off by pressing and holding the Zone Select pad until Ice OFF appears. Be sure to shut off the water supply to the refrigerator.
For long vacations or absences, remove food from the refrigerator. Set the control to OFF, and clean the interior with a baking soda solution of one tablespoon (15 ml) of baking soda to one quart (1 liter) of water. Leave the doors and drawers open.
For shorter vacations, remove perishable foods and leave controls at regular settings. However, if the room temperature is expected to drop below 60°F (16°C), follow the same instructions as for long vacations.
LIGHT BULB REPLACEMENT
For LED light replacement, visit monogram.com in the US, or monogram.ca in Canada.

PREPARATION

REFRIGERATOR LOCATION

◼ Do not install the refrigerator where the temperature will go below 55°F (13°C). It will not run often enough to maintain proper temperatures.
◼ Do not install the refrigerator where temperatures will go above 100°F (37°C). It will not perform properly.
◼ Do not install the refrigerator in a location exposed to water (rain, etc.) or direct sunlight.
◼ Install it on a floor strong enough to support it fully loaded.

For proper installation, the refrigerator must be placed on a level surface of hard material the same height as the rest of the flooring. This surface should be strong enough to support a fully loaded refrigerator, or approximately 1,500 lbs.
(680.39 kg) each. See the Installation Instructions for complete directions.

TROUBLESHOOTING TIPS

not operate for about 45 minutes.
Temperature control is set to Cooling OFF.
If interior light is not on, refrigerator may not be plugged in at wall outlet.
The house fuse is blown/house circuit breaker is tripped. Replace fuse or reset the breaker.
Unit master switch may not be turned on.
Sabbath Mode may be activated. Turn off the Sabbath Mode.
MOTOR OPERATES FOR LONG PERIODS OR CYCLES ON AND OFF FREQUENTLY
(Modern refrigerators with more storage space and a larger freezer require more operating time. They start and stop often to maintain even temperatures.)| Normal when refrigerator is first plugged in. Wait 24 hours for the refrigerator to completely cool down.
Often occurs when large amounts of food are placed in refrigerator. This is normal.
Door left open or package holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest setting. See Temperature Controls.
VIBRATION OR RATTLING (Slight vibration is normal.)| Refrigerator may not be properly installed.
THUMPING SOUND WHEN DOOR IS CLOSED| This is a normal operating sound.
The mechanism that closes the door makes a slight thumping sound as it passes over its lever point, at approximately 80 degrees.
Closing the door slowly will minimize the sound.
OPERATING SOUNDS| Normal fan air flow. Fan cools the compressor motor.
The fans change speeds in order to provide optimal cooling and energy savings.
These NORMAL sounds will also be heard from time to time:
— You may hear a whooshing or gurgling sound when the doors close. This is due to pressure equalizing within the refrigerator.
— A water dripping noise may occur during the defrost cycle as ice melts from the evaporator and flows into the drain pan.
— The flow of refrigerant through the refrigerator cooling coils may make a gurgling noise like boiling water.
— Water dropping on the defrost heater can cause a sizzling, popping or buzzing sound during the defrost cycle.
— You may hear cracking or popping sounds when the refrigerator is first plugged in or during/after the defrost cycle. This happens as the refrigerator cools to the correct temperature.
— The compressor may cause a clicking or chirping sound when attempting to restart (this could take up to 5 minutes).
— The electronic control board may cause a clicking sound when relays activate to control refrigerator components.
— Ice cubes dropping into the bin.
— The water valve will buzz and water will run in tubes when the icemaker fills with water or the internal water dispenser is used (on some models).
DOOR NOT CLOSING PROPERLY| Package may be holding door open.
---|---
Check the door gasket; it may be out of position.
Refrigerator is not level. See Installation Instructions.
Door panels may not have clearance to surrounding cabinetry. Increase clearance.
REFRIGERATOR/ FREEZER TOO WARM| Temperature control not set cold enough. See Temperature Control.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
ACTUAL TEMPERATURE NOT EQUAL TO SET TEMPERATURE| Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
FROST OR ICE CRYSTALS ON FROZEN FOOD (Frost within package is normal.)| Door left open or package holding door open.
Too frequent or too long door openings.
SLOW ICE CUBE FREEZING| Door may have been left open.
Turn temperature control to a colder temperature.
Packages may be holding door open.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
ICE CUBES HAVE ODOR/TASTE| Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Replace water filter.
Poor-tasting incoming water. Replace water filter.
ICEMAKER DOES NOT WORK| Control has the Ice OFF. To turn the ice maker on, press and hold Zone Select until Ice On is displayed.
Water supply turned off or not connected.
Freezer too warm.
Check if anything is obstructing the feeler arm.
Filter leak detected. Wipe off filter and surrounding parts. Verify you have XWFE filter. Verify there is no damage to the filter label. Replace filter.
SMALL OR HOLLOW CUBES| Water filter clogged. Replace the filter or use the filter bypass plug.
Check for a connection to a Reverse Osmosis water system. If an RO is connected, remove the water filter and install the bypass plug.
MOISTURE FORMS ON OUTSIDE OF REFRIGERATOR/ FREEZER| Not unusual during periods of high humidity. Wipe surface dry.
Controlling humidity and temperature in the kitchen with air conditioning will eliminate this condition.
INTERNAL DISPENSER DOES NOT WORK| Water supply turned off or not connected.
Ensure that container is able to press the pad fully. Containers of a large diameter may not have enough travel to activate the switch.
Filter leak detected. Wipe off filter and surrounding parts. Verify you have XWFE filter. Verify there is no damage to the filter label. Replace filter.
MOISTURE COLLECTS INSIDE| Too frequent or long door openings.
---|---
In humid weather, air carries moisture into refrigerator when doors are opened.
Control humidity and temperature in the kitchen with air conditioning.
Refrigerator HAS ODOR| Foods with strong odors should be tightly covered.
Check for spoiled food.
Interior needs cleaning. See Care and Cleaning.
Defrost water system beneath unit needs cleaning.
Air filter life has expired. Replace air filter.
Keep open box of baking soda in refrigerator; replace every 3 months.
INTERIOR LIGHT DOES NOT WORK| No power at outlet.
LED light needs replacing. See Schedule Service.
The Sabbath Mode may be activated and operating. Turn off Sabbath Mode.
DOOR DIFFICULT TO REOPEN IMMEDIATELY AFTER CLOSING| Tight door seal is due to pressure equalizing within the refrigerator.
After closing the door, wait 5–30 seconds to reopen.

PERFORMANCE DATA SHEET Model: XWF or XWFE

◼ System certified by IAPMO R&T against NSF/ANSI Standards 42, 53, 401, P473 for the reduction of claims specified on the performance data sheet and at iapmort.org.
◼ Actual performance may vary with local water conditions.

Substance Tested for Reduction| Influent challenge concentration (mg/L)| Maximum permissible product water concentration (mg/L)| Avg % Reduction
---|---|---|---
Chlorine Taste and Odor| 2.0 mg/L +/- 10%| N/A| 96.9
Chloramine Taste and Odor| 3.0 mg/L +/- 10%| 0.5| 96.9
Particulate, Class I| At least 10,000/mL| N/A| 91.4
Cysts| 50,000/L| N/A| >99.99
Lead| 0.15| 0.01| 98.85
Mercury| 0.006| 0.002| 96.3
Asbestos| 107 to 108  fibers/ L| N/A| >99
Toxaphene| 0.015 +/- 10%| 0.003| 86.95
VOC (Chloroform surrogate chemical)| 0.300| 0.015| 99.7
Alachlor| 0.050| 0.001| > 98
Atrazine| 0.100| 0.003| > 97
Benzene| 0.081| 0.001| > 99
Carbofuran| 0.190| 0.001| > 99
carbon tetrachloride| 0.078| 0.0018| 98
chlorobezene| 0.077| 0.001| > 99
chloropicrin| 0.015| 0.0002| 99
2,4-D| 0.110| 0.0017| 98
dibromochloropropane (DBCP)| 0.052| 0.00002| > 99
0-Dichloroethane| 0.08| 0.001| > 99
p-Dichloroethane| 0.040| 0.001| > 98
1,2-dichloroethane| 0.088| 0.0048| 95
1,1-dichloroethylene| 0.083| 0.001| > 99
cis-1,2-dichloroethylene| 0.170| 0.0005| > 99
trans-1,2-dichloroethylene| 0.086| 0.001| > 99
1,2-dichloropropane| 0.080| 0.001| > 99
cis-1,3-dichloropropylene| 0.079| 0.001| > 99
dinoseb| 0.170| 0.0002| 99
Endrin| 0.053| 0.00059| 99
Ethylbenzene| 0.088| 0.001| > 99
ethylene dibromide (EDB)| 0.044| 0.00002| > 99
bromochloroacetonitrile| 0.022| 0.0005| 98
dibromoacetonitrile| 0.024| 0.0006| 98
dichloroacetonitrile| 0.0096| 0.0002| 98
trichloroacetonitrile| 0.015| 0.0003| 98
1,1-dichloro-2-propanone| 0.0072| 0.0001| 99
1,1,1-trichloro-2-propanone| 0.0082| 0.0003| 96
heptachlor (H-34, Heptox)| 0.025| 0.00001| >99
heptachlor epoxide| 0.0107| 0.0002| 98
hexachlorobutadiene| 0.044| 0.001| > 98
hexachlorocyclopentadiene| 0.060| 0.000002| > 99
Lindane| 0.055| 0.00001| > 99
methoxychlor| 0.050| 0.0001| > 99
pentachlorophenol| 0.096| 0.001| > 99
ViPD]iQH| 0.120| 0.004| > 97
Styrene| 0.150| 0.0005| > 99
1,1,2,2-tetrachloroethane| 0.081| 0.001| > 99
Tetrachloroethylene| 0.081| 0.001| > 99
Toluene| 0.078| 0.001| > 99
2,4,5-TP (silvex)| 0.270| 0.0016| 99
tribromoacetic acid| 0.042| 0.001| > 98
1,2,4-Tribromoacetic| 0.160| 0.0005| > 99
1,1,1-trichloroethane| 0.084| 0.0046| 95
1,1,2-trichloroethane| 0.150| 0.0005| > 99
trichloroethylene| 0.180| 0.0010| > 99
bromoform| 0.300| 0.015| 95
bromodichloromethane| 0.300| 0.015| 95
chlorodibromomethane| 0.300| 0.015| 95
xylenes| 0.070| 0.001| >99
Meprobamate| 400 +/- 20%| 60| 95.5
Atenolol| 200 +/- 20%| 30| 95.9
Carbamzepine| 1400 +/- 20%| 200| 98.6
DEET| 1400 +/- 20%| 200| 98.6
Metolachlor| 1400 +/- 20%| 200| 98.7
Trimethoprim| 140 +/- 20%| 20| 96.1
Linuron| 140 +/- 20%| 20| 96.6
TCEP| 5000 +/- 20%| 700| 98.1
TCPP| 5000 +/- 20%| 700| 98.1
Phenytoin| 200 +/- 20%| 30| 96
Ibuprofen| 400 +/- 20%| 60| 95.9
Naproxen| 140 +/- 20%| 20| 96.5
Estrone| 140 +/- 20%| 20| 97.1
Bisphenol A| 2000 +/- 20%| 300| 99.1
Nonyl phenol| 1400 +/- 20%| 200| 97.3
PFOA/PFOS| 1.5 mg/L +/- 10%| 0.07| 99.25

PERFORMANCE DATA SHEET Model: XWF or XWFE

NOTICE
To reduce the risk of water leakage or flooding, and to ensure optimal filter performance:

• Read and follow use instructions before installation and use of this system.

• Installation and use MUST comply with all state and local plumbing codes.

• Do not install if water pressure exceeds 120 psi (827 kPa). If your water pressure exceeds 80 psi (552 kPa), you must install a pressure-limiting valve. Contact a plumbing professional if you are uncertain how to check your water pressure.

• Do not install where water hammer conditions may occur.
  If water hammer conditions exist you must install a water hammer arrester. Contact a plumbing professional if you are uncertain how to check for this condition.

• Do not install on hot water supply lines. The maximum operating water temperature of this filter system is 100º F (38º C).

• Protect filter from freezing. Drain filter when temperatures drop below 33ºF (0.6ºC).

• Change the disposable filter cartridge every six months or sooner if you observe a noticeable reduction in water flow rate.

• Failure to replace the disposable filter cartridge at recommended intervals may lead to reduced filter performance and cracks in the filter housing, causing water leakage or flooding.

• This System has been tested according to NSF/ANSI 42, 53, 401 and P473 for the reduction of the substances listed below. The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system, as specified in NSF/ANSI 42, 53, 401 and P473.

XWF or XWFE System is certified by IAPMO R&T against NSF/ANSI Standards 42,53, 401 and P473 for the reduction of claims specified on the performance data sheet and at iapmort.org.

MONOGRAM LIMITED WARRANTY

Monogram.com

All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service online, visit us at monogram.com/contact. In Canada, visit monogram.ca.
Servicing your refrigerator may require the use of the onboard data port for diagnostics. This gives a Monogram Factory Service technician the ability to quickly diagnose any issues with your appliance and helps Monogram improve its products by providing Monogram with information on your appliance. If you do not want your appliance data to be sent to Monogram, please advise your technician NOT to submit the data to Monogram at the time of service.

will provide, free of charge, parts and service labor in your home to repair or replace any part of the refrigerator or freezer that fails because of a manufacturing defect.
Limited five-year warranty| For five years from date of original purchase, we will provide, free of charge, parts and service labor in your home to repair or replace any part of the sealed refrigerating system (the compressor, condenser, evaporator and all connecting tubing) that fails because of a manufacturing defect.

Limited additional sixth- through twelfth-year warranty on the sealed system| For the sixth through twelfth year from the date of the original purchase, we will provide, free of charge, replacement parts for any part of the sealed refrigerating system (the compressor, condenser, evaporator and all connecting tubing) that fails because of a manufacturing defect. You pay for the service trip to your home and for service labor charges.
Limited thirty-day warranty on water filter cartridge (Water filter, if included)| From the date of the original purchase we will provide, free of charge, replacement parts for any part of the water filter cartridge that fails because of a manufacturing defect. During this limited thirty-day warranty, we will also provide, free of charge, a replacement water filter cartridge.

What Monogram will not cover:
◼ Service trips to your home to teach you how to use the product.
◼ Replacement of house fuses or resetting of circuit breakers.
◼ Damage to the product caused by accident, fire, floods or acts of God.
◼ Failure of the product if it is used for other than its intended purpose or used commercially.
◼ Damage caused after delivery.
◼ Improper installation, delivery or maintenance.
◼ If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, plumbing and other connecting facilities.
◼ Replacement of the light bulbs, if included, or water filter cartridge, if included, other than as noted above.
◼ Replacement of the water filter cartridge, if included, due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply.
◼ Loss of food due to spoilage (in the USA only).
◼ Incidental or consequential damage caused by possible defects with this appliance.
◼ Product not accessible to provide required service.
◼ Damage caused by a non-GE Appliances brand water filter.
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a Monogram Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized Monogram Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier company, Louisville KY,40225 Warrantor in Canada: MC Commercial, Burlington, ON, L7R 5B6

49-1000709 Rev. 4
03-24
Printed in the United States

References

• Refrigerator Water Filter Replacements | GE Appliances
• Monogram Appliances
• Monogram WiFi Connected Kitchen | Monogram Smart Kitchens
• 800-626-2000 - Email, Chat or Call" class="nturl" > Contact Monogram - 1-800-626-2000 - Email, Chat or Call
• monogram.com/register
• Official Monogram Appliance Parts & Accessories
• Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx

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