ASUS E23114 14th Gen Intel CPU Desktop Chassis User Manual

: July 20, 2024
: Asus

Table of Contents

ASUS E23114 14th Gen Intel CPU Desktop Chassis
Product Information
Product Usage Instructions
FAQ
Introduction
General
Customer responsibility
Warranty Service
Warranty Information Form
Contact
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ASUS E23114 14th Gen Intel CPU Desktop Chassis

ASUS-E23114-14th-Gen-Intel-CPU-Desktop-Chassis-product

Product Information

Specifications

Brand: ASUS
Product Type: Computer Case
Warranty Period: Same as Legal Warranty period regulated by local government
Service Providers: ASUS accredited Service Agents and Repair Centers

Product Usage Instructions

Warranty Registration

To register your warranty, please fill out the ASUS Warranty Information Form provided in the manual. Ensure to keep this form in a secure location for future reference as it may be required for repair requests.

Warranty Coverage

The warranty covers defects in workmanship and materials during the Warranty Period. In case of any issues, return the Product to the original place of purchase or as directed by ASUS, with the original sales invoice/receipt attached.

Product Replacement

If ASUS decides to replace the Product during the Warranty Period, you are required to transfer ownership of the defective Product to ASUS.

Customer Responsibility

It is the customer’s responsibility to contact customer service and provide detailed purchase information with original documents for warranty validation.

FAQ

Q: How long is the warranty period for the ASUS Computer Case?
- A: The warranty period is the same as the Legal Warranty period regulated by the local government.
Q: What should I do if I encounter a problem with the product?
- A: If you encounter any issues, return the product to the original place of purchase or as directed by ASUS along with the original sales invoice/receipt attached.

Introduction

Important: Please store this ASUS Warranty Information Form in a secured location for future reference. ASUS reserves the right to request this document before accepting repair requests. This does not affect or limit your mandatory or statutory rights.

This ASUS manufacturer warranty (hereafter referred to as the “Warranty”) is granted by ASUSTeK Computer Inc. (hereafter referred to as “ASUS”) to the purchaser (hereafter referred to as “You”) of the ASUS Computer Case product (hereafter referred to as the “Product”). This Warranty is being delivered with the Product, subject to the following terms and conditions. ASUS accredited Service Agents and Repair Centers will provide the services covered under this Warranty.

Warranty period of the Product:

This warranty (“Commercial Warranty Period”) applies for the same period as the Legal Warranty period regulated by local government. This warranty begins at the date of delivery that shown on the proof of purchase (“Delivery Date”). If proof of purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed to be the start of the Warranty Period.

Statutory Rights

This warranty is given independently of any statutory rights that may apply in the country of purchase and does not affect or limit such statutory rights in any manner whatsoever.

General

ASUS warrants the Product to be free from defects in workmanship and materials during the Warranty Period. If the Product has any problem, it can be returned to the original place of purchase, or another place as directed by ASUS, with the original sales invoice/receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. ASUS may, at its discretion, provide new or refurbished Products.

This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the original purchase invoice and this ASUS Warranty Information Form for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ASUS modifications to the product, any third party software programs, normal wear and tear or any other event, act, default or omission outside ASUS’ control. For further details, see section 4 of this ASUS Warranty Information Form.

If the Product is swapped by ASUS and is under the Warranty Period, You hereby agree to transfer the ownership of defective Product and such Product shall automatically become the property of ASUS.

Customer responsibility

When using the Product

Read the quick installation guide first and use the Product only according to the quick installation guide.
Please check quick installation guide and the ASUS support website for troubleshooting solutions, before contacting the customer service.

When contacting ASUS Customer Service

Before contacting ASUS technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model name and sales invoice/receipt.
Technical support E-mail can be found at https://www.asus.com/support.
You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions, which may include the following:
- Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving the problems.
Describe the problem clearly and completely on the RMA request form.
Enclose a copy of this completed ASUS Warranty Information Form and a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of the Warranty Period.

Warranty Service

If the problem is not solved remotely, You will have to return the Product to the original place of purchase, or another place as directed by ASUS, including but not limited to ASUS Repair Center.

This service applies to the following countries: UKRAINE, ARMENIA, BELARUS, KAZAKHSTAN, REPUBLIC OF MOLDOVA, RUSSIA, TURKMENISTAN, REPUBLIC OF KYRGYZSTAN and REPUBLIC OF AZERBAIJAN, AUSTRIA, GERMANY, BELGIUM, NETHERLANDS, SWITZERLAND, FRANCE, SPAIN, CYPRUS, GREECE, ITALY, PORTUGAL, DENMARK, FINLAND, NORWAY, SWEDEN, UNITED KINGDOM, IRELAND, CZECH REPUBLIC, SLOVAKIA, HUNGARY, ROMANIA, POLAND, BOSNIA AND HERZEGOVINA, CROATIA, MACEDONIA, REPUBLIC OF SERBIA, SLOVENIA, GEORGIA, LITHUANIA, LATVIA, ALBANIA, ESTONIA, REPUBLIC OF MONTENEGRO, BULGARIA, KOSOVO and TÜRKIYE.

Exclusions from this limited Warranty Service

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

Damage caused to this Product(s) by you or any non-authorized third party;
The serial number of the Product, components or accessories has been altered, cancelled or removed;
Obsolescence;
Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration;
Damage to the Product caused by improper installation, improper connection, etc.;
Damage to the Product caused by an external electrical fault or any accident;
Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual;
Damage to the Product caused by third party software;
Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation;
Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of the customer;
Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a utility that will unlock your Product’s boot loader but will render the Warranty null and void.

Limitation of Liability

Except as provided in this warranty and to the maximum extent permitted by law, ASUS is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property, any costs of recovering or reproducing any data stored on or used with the Product. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions by ASUS. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdiction is governing this Warranty the above limitations do not apply to You.

Privacy

It is necessary for ASUS to collect, process, and use Your personal data in order to facilitate the requested service; and for this purpose Your personal data may be transferred to, stored, processed or used by ASUS’ affiliated companies or ASUS’ service providers who may be located in a different country to you. ASUS committed that all said transfer, storage, process or use of Your personal data shall be subject to applicable laws on privacy protection and personal data security and the “ASUS Privacy Policy”. Please access and read the ASUS Privacy Policy at: https://www.asus.com/Terms_of_Use_Notice_Privacy_Policy/Privacy_Policy/.

Out-of-Warranty cases

Returning the Product to the original place of purchase or another place as directed by ASUS, including but not limited to ASUS Repair Center during the Warranty Period does not automatically mean that it will be repaired free of charge. Upon receiving Your Product, ASUS reserves the right to check the validity of Your Warranty and Your request for Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause 4 apply, Your request will be deemed out of warranty (“OOW”).

If Your service request is OOW, a Service Charge List with an offer for repair will be provided to You, which You may accept or reject. If You accept the repair we will provide You with an invoice for the repair labor, spare parts and other costs stated in the Service Charge List. You must pay the invoice within 4 weeks of the invoice’s date of issue. The repair will only be completed after the invoice is settled.

Abandoned Property

After Your Product has been updated/upgraded/swapped, or if You do not agree to the warranty service offer, ASUS will return your Product/product replacement via the agreed method. If You do not pick up Your Product, or if delivery is not possible at the address provided by You, ASUS will send You a notice at the address You provided when requesting the service. If You still fail to pick up the Product within a period of 90 days from sending the notice, ASUS reserves the right to claim damages from you, including the cost of storage; to dispose the product in accordance with the applicable laws and regulations; and any statutory right of lien for unpaid charges.

Warranty And Support

This Warranty applies in the country of purchase.

Product purchased in the European Union is eligible for ASUS Warranty Service within the European Union.

In this Warranty:

Service procedures may vary by country.
Some service and/or spare parts may not be available in all countries.
Some countries may have fees and restrictions that apply at the time of Service, please visit the ASUS Support site at https://www.asus.com/support for more details.
Certain countries may require additional documentation, such as sales invoice/receipt or proof of proper importation, prior to performing ASUS Warranty and Support. Please visit the ASUS Support site at https://www.asus.com/support for more details.

To enjoy comprehensive ASUS warranty service, visit ASUS Service Center website at https://www.asus.com/support/service-center-location for detailed locations.

ASUS reserves the right to interpret the provisions in this ASUS Warranty Information Form. The information in this ASUS Warranty Information Form may change without prior notice. Please visit the ASUS Support site at https://www.asus.com/support for current and complete ASUS warranty information.