QUADRA-FIRE CASTILEI-MBK-C Castile Pellet Fireplace Insert

Specifications

• Model(s): CASTILEI-MBK-C, CASTILEI-PMH-C, CASTILEI-TWL-C
• Approved Fuel: Wood Pellets Only
• Minimum Clearances to Combustible Materials: 2 in. (51mm) Top Vent
• Input Rating: 30,600 BTU/HR

Product Usage Instructions

Safety Precautions:

1. Always follow the manufacturer’s installation and operating instructions.
2. Keep flammable materials away from the appliance.
3. Do not touch hot surfaces during operation or cooling down.

Installation:

1. Installation and service should be performed by qualified personnel.
2. Consult local building or fire officials regarding restrictions and inspections.

Maintenance:

1. Inspect and clean the vent system frequently as per manufacturer’s instructions.

Usage:

1. Use only approved wood pellets as fuel. Burning other fuels voids the warranty.
2. Keep children and clothing away from the hot appliance surfaces.

FAQs

Q: Can I use fuels other than wood pellets in this appliance?
A: No, using any other type of fuel besides wood pellets will void the warranty.
Q: What should I do if the appliance is not heating properly?
A: Ensure proper maintenance by inspecting and cleaning the vent system. If issues persist, contact a professional.
Q: Where can I find the serial number of the appliance?
A: The serial number is located on a safety label riveted to the appliance behind the left side panel.

Owner’s Manual
Operation & Care
INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.

R

WARNING

CASTILE PELLET INSERT APPLIANCE
MODEL(S): CASTILEI-MBK-C CASTILEI-PMH-C CASTILEI-TWL-C

If the information in these instructions is not followed exactly, a fire could result causing property damage, personal injury, or death.
· Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
· Do not over fire – If appliance or chimney connector glows, you are over firing. Over firing will void your warranty.
· Comply with all minimum clearances to combustibles as specified. Failure to comply may cause house fire.

CAUTION
Check building codes prior to installation. · Installation MUST comply with local, regional, state
and national codes and regulations. · Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation inspection, and permits.
Installation and service of this appliance should be performed by qualified personnel. Hearth & Home Technologies recommends HHT Factory Trained or NFI certified professionals.

WARNING
HOT SURFACES! Glass and other surfaces are hot during operation AND cool down.
Hot glass will cause burns. · Do not touch glass until it is cooled · NEVER allow children to touch glass · Keep children away · CAREFULLY SUPERVISE children in same room
as fireplace. · Alert children and adults to hazards of
high temperatures · High temperatures may ignite clothing or other
flammable materials. · Keep clothing, furniture, draperies and other
flammable materials away.
CAUTION
Tested and approved for wood pellets only. Burning of any other type of fuel voids your warranty.
NOTE: To obtain a French translation of this manual, please contact your dealer or visit www.quadrafire.com REMARQUE : Pour obtenir une traduction française de ce manuel, s’il vous plaît contacter votre revendeur ou visitez www.quadrafire.com

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and Welcome to the Quadra-Fire Family!
NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction
A. Sample of Serial Number / Safety Label
LOCATION: Riveted to appliance behind left side panel. Remove cast side and swing label forward.

Test Lab & Report No.

Model Number

Serial Number

CAUTION: HOT WHILE IN OPERATION DO NOT TOUCH, KEEP CHILDREN AND CLOTHING AWAY. CONTACT MAY CAUSE SKIN BURNS. KEEP FURNISHINGS AND OTHER COMBUSTIBLE MATERIAL FAR AWAY FROM THE APPLIANCE. SEE NAMEPLATE AND INSTRUCTIONS
ATTENTION: CHAUD LORS DE L’OPÉRATION. NE PAS TOUCHER. GARDEZ LES ENFANTS ET LES VÊTEMENTS LOIN DE L’ESPACE DÉSIGNÉ DE L’INSTALLATION. LE CONTACT PEUT CAUSER DES BRÛLURES À LA PEAU. GARDEZ LES MEUBLES ET LES MATÉRIAUX COMBUSTIBLES LOIN DE L’ESPACE DÉSIGNÉ DE L’APPAREIL. VOIR L’ÉTIQUETTE ET LES INSTRUCTIONS.

Report / Rapport 0061PN077S 0061PM077E

CASTILEI-MBK-C PCASTILEI-MBK-C CASTILEI-PMH-C PCASTILEI-PMH-C CASTILEI- TWL-C PCASTILEI-TWL-C

®
CASTILEI-C PELLET INSERT

Serial No. / N° de série
HF

BARCODE LABEL

Listed Solid Fuel Room Heater/Pellet Type Insert. For use with wood pellets only. Also suitable for Mobile Home Installation. This

MINIMUM CLEARANCES TO COMBUSTIBLE MATERIALS

appliance has been tested and listed for use in Manufactured Homes in accordance with OAR 814-23-9000 through 814-23-909. / Appareil de chauffage inséré de combustible solide/de type de boulettes. “Pour Usage Avec Bois Solide et Champ de Maïs égrené

ESPACES LIBRES MINIMUM DES MATÉRIAUX COMBUSTIBLES:

Seulement”. Accepté dans l’installation dans les maisons mobiles. Cet appareil a été testé et enregistré pour l’usage dans les Maisons

As a Built-in Unit / Comme Appareil Inséré

Mobiles en accord avec OAR 814-23-9000 jusqu’à 814-23-909.

G 2 in. (51mm) Top Vent / Des Conduits Du Haut

SAMPLE PREVENT HOUSE FIRES / PRÉVENTION DES FEUX DE MAISON
Install and use only in accordance with manufacturer’s installation and operating instructions. CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTIONS IN YOUR AREA. WARNING: FOR MOBILE HOMES: Do not install appliance in a sleeping room. An outside combustion air inlet must be provided. The structural integrity of the mobile home floor, ceiling and walls must be maintained. Refer to manufacturer’s instructions and local codes for precautions required for passing
chimney through a combustible wall or ceiling. Inspect and clean vent system frequently in accordance with manufacturer’s instructions. DO NOT CONNECT THIS UNIT TO A CHIMNEY SERVING ANOTHER APPLIANCE. Use a 3 or 4 inch (76-102mm) diameter type “L” or “PL” venting system. Installez et utilisez en accord avec les instructions
d’installation et d’opération du fabricant. CONTACT BÂTIMENT LOCAL OU POUR CONNAÎTRE LES RESTRICTIONS ET INSPECTIONS INSTALLATION DANS VOTRE RÉGION. AVIS – Pour Les Maisons Mobiles: Ne pas installer dans une chambre à coucher. Un tuyau extérieur de combustion d’air doit être installé et ne doit pas être obstrué lorsque l’appareil est en usage. La structure intégrale du plancher, du plafond et des murs de la maison mobile doit être maintenue intacte. Référez vous aux instructions du fabricant et des codes locaux pour les précautions requises pour passer une cheminée à travers un mur ou un plafond combustibles, et les compensations maximums. Inspectez et nettoyez la cheminée fréquemment. Ne pas connecter cet appareil à une cheminée servant un autre appareil. Utilitsez le système de ventilation de 3 or 4 inch (76-102mm) de diametre de type “L” ou “PL”. Tested to: ASTM E1509-04 and ULC S628-93 Room Heating Pellet Burning Type, (UM) 84-HUD FOR USE ONLY WITH PELLETIZED WOOD. DO NOT USE ANY OTHER TYPE OF FUEL. OMNI-Test Laboratories, Inc. has determined that this appliance complies with Canadian Standards Association (CSA) B415.1 and Title 40 of the U.S. Code of Federal Regulations, Part 60, SubPart AAA .OMNI-Test Laboratories Accrediations: The Standards Council of Canada, the American National Standards Institute, and the U.S. Environmental Protection Agency. / Testé à : ASTM #1509-04 et ULC S628-93 Room Heating. Pellet Burning Type, (UM) 84-HUD POUR USAGE AVEC LES BOULETTES DE BOIS. OMNI-Test Laboratories, Inc. a déterminé que cet appareil se conforme avec la norme de l’Association Canadienne de normalisation (CSA) B415.1 ainsi que le Titre 40 du Code Fédéral de Régulations des États-Unis, partie 60, sous-partie AAA. Accréditations OMNI-Test

G

I

J

G 2.5 in. (64mm) Rear Vent / Des Conduits Arrières

H 2 in. (51mm) Side Wall / Mur De Côté

I

H

H

I 4 in. (102mm) Back Wall to Insert / Mur Arrière du Insére

J 3 in. (76mm) Back Wall to Flue Pipe / Mur Arrière Tuyau Rigide

0 in. Clearance To Exposed Section and Face Trim / Espace libre de 0 mm de la section exposée et de la garniture du devant.

*When constructing floor protection for your pellet appliance, any parts or materials used, must be non-combustible. / Lors de la construction de protection de sol pour votre appareil à granules, toute pièces ou matériaux utilisés, doivent être incombustibles.

Masonry or Zero Clearance Dégagement de la maçonnerie ou Dégagement zéro

A 0 in. (0mm) B 12 in. (305mm) C 0 in. (0mm) D 0 in. (0mm) E 6 in. (152mm) F 0 in. (0mm)
Note: “E” is from the front of

Sidewall / Mur Latéral

Maximum Mantel Depth – 12 inches Profondeur Maximale Mantel – 305mm
Mantel/Manteau

B

Fascia or Trim

C

Garniture

A

de façade

Insert Insérer D

Manufactured by: Fabriqué par :
352 Mountain House Road, Halifax, PA 17032 www.quadrafire.com Made in U.S.A. of US and imported parts.
États-Unis-d’Amérique par des pièces d’origine américaine et

Laboratories : Le Conseil Canadien des Normes (CCN/SCC), l’Institue des Standards Nationaux Américain (ANSI) et l’Agence de the firebox opening.

F

E

pièces importées.

Protection Environnemental (EPA). Input Rating: 30,600 BTU/HR. / Puissance de Rendement : 30 600 BTU/HR. Electrical Rating:

115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amps. Route power cord away from unit. Do not route cord under or in front of appliance. / Puissance Électrique : 115 VAC, 60 Hz, Début 4.1 Amps, Courir 1.1 Amps, Éloignez le fil électrique de l’appareil. Ne pas faire passer le fil électrique au dessus ou en dessous de l’appareil. DANGER: Risk of electrical shock. Disconnect power supply before servicing. Replace glass only with 5mm ceramic available from your dealer. To start, set thermostat above room temperature, the stove will light automatically. To shutdown, set thermostat to below room temperature. For further instruction refer to owner’s manual. KEEP VIEWING AND ASH

U.S. ENVIRONMENTAL PROTECTION AGENCY Certified to comply with 2020 particulate standards at 1.10 g/hr EPA method 28R and
ASTM 2779 using premium wood pellets.

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

REMOVAL DOORS TIGHTLY CLOSED DURING OPERATION. / DANGER : Il y a risque de décharge électrique. Déconnectez le fil électrique This wood heater needs periodic inspection and repair for proper operation.

de la prise de contact avant le service. Remplacez la vitre seulement avec une vitre céramique de 5 mm disponible chez votre fournisseur. Pour allumer, monter la température du thermostat au dessus de la température de la pièce, le poêle s’allumera automatiquement. Pour éteindre, descendre la température du thermostat en dessous de la température de la pièce. Pour des instructions supplémentaires, référez vous au manuel

Consult the owner’s manual for further information. It is against federal regulations to operate this wood heater in a manner inconsistent with the
operating instructions in the owner’s manual.

2021 2022 2023

du propriétaire. GARDEZ LA PORTE D’OUVERTURE ET LA PORTE DES CENDRES FERMÉES HERMÉTIQUEMENT DURANT L’OPÉRATION.

DO NOT REMOVE THIS LABEL / NE PAS ENLEVER L’ÉTIQUETTE

7022-800E

Mfg Date

Mfg By

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Safety Alert Key: · DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. · WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. · CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. · NOTICE: Indicates practices which may cause damage to the appliance or to property.

Quadra-Fire is a registered trademark of Hearth & Home Technologies.

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Warranty Policy

Hearth & Home Technologies LLC
LIMITED WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor. WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at our discretion, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below. WARRANTY PERIOD: Warranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins six months after invoice of the final sale of the Product(s) by an independent, authorized HHT dealer or distributor. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or purchase date.

Warranty Period

HHT Manufactured Appliances and Venting

Component Parts

Labor

Gas

Pellet

Wood Electric

Component Parts Covered by this Warranty

1 Year

X

X

X

All parts including handles, external enameled components and other material except as covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed

All parts except as covered by Warranty Conditions, Warranty Exclusions, and Warranty X
Limitations listed

2 Years

X

X

Glass, Electrical components limited to heating element/igniters, Top feed auger assembly, Blowers, Junction Box, Remotes/Wall switches, linear actuator, power cord, vacuum switch,
snap disc, wire harnesses and thermocouple

X

Electrical components limited to modules, remotes/wall switches, valves, pilots, blowers, junction boxes, wire harnesses, transformers and lights (excluding light bulbs)

3 years

X

X

X

Cement Refractory Panels, Glass Liner Panels Firepots, burnpots, Harman mechanical feeders

5 years

X

X

Catalysts, Vented and Vent Free burners and logs

10 years 1 year

X

Burners, logs and metal/fiber refractory components of HHT manufactured fireplaces or stoves, venting due to poor workmanship

10 years 3 years

X

X

Castings, Medallions & Baffles, FlexBurn® System (engine, inner cover, access cover and fireback), Firebox and heat exchanger, HHT Chimney & Terminations, Manifolds

20 years 3 years

X

Firebox and heat exchanger

All purchased replacement parts and optional accessories

1 Year

None

X

X

X

X

All purchased replacement parts and optional accessories

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WARRANTY CONDITIONS:
· Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.
· This Warranty is only valid while the applicable Product remains at the site of original installation.
· This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.
· Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
· No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.
WARRANTY EXCLUSIONS:
This Warranty does not cover the following: · Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface
finishes may occur. This is not a flaw and is not covered under the Warranty. · Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items or other
external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes. · Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts
include: paint, wood and pellet gaskets, firebricks, wood grates, flame guides, batteries and the discoloration of glass. · Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to
this noise are not covered by this Warranty. · Damages resulting from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the applicable Product; (2) failure to install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operation instructions; (7) installation or use of components not supplied with the applicable Product or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the applicable Product. · Non- HHT venting components, hearth connections or other accessories used in conjunction with the applicable Product. · Any part of a pre-existing fireplace system in which an insert or a decorative gas applicable Product is installed. · HHT’s obligation under this Warranty does not extend to the Product’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper Product for the application. Consideration must be given to the Product location and configuration, environmental conditions, insulation and air tightness of the structure. This warranty is void if:
· The applicable Product has been over-fired, operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron structure or components, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.
· The applicable Product is subjected to prolonged periods of dampness or condensation. · There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper
chimney or venting installation.
LIMITATIONS OF REMEDIES AND LIABILITY:
· EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED
HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this Warranty or in contract, tort or otherwise, shall be limited to, at HHT’s sole option, replacement of the Component Part(s), repair of the Component Part(s), or refund of the original purchase price of the applicable Product(s). In no event will HHT be liable for any incidental or consequential damages caused by defects in the applicable Product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

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1 Listing and Code Approvals

Appliance Safety Certification

Model CASTILEI-MBK-C, CASTILEI-PMH-C, & Numbers: CASTILEI-TWL-C

Laboratory: OMNI Test Laboratories, Inc.

Report Number:

061-S-77d-6.2

Type:

Solid Fuel Room Appliance/Pellet Fuel Burning Type Insert

ASTM E1509-2004, ULC S628-93 Room

Standard:

Appliance Pellet Fuel Burning Type and (UM) 84-HUD,

Mobile Home Approved.

B. Appliance Emissions Certification

Model CASTILEI-MBK-C, CASTILEI-PMH-C, & Numbers: CASTILEI-TWL-C
Laboratory: OMNI Test Laboratories, Inc.

Report Number:

0061PM077E

Standard:

EPA method 28R, ASTM 2779 and ASTM E1509-2004

Can be found at: www.quadrafire.com/about-us/epa-certification

C. BTU & Efficiency Specifications

EPA Certification Number:

Number: 175-19

EPA Certified Emissions: 1.1 grams per hour

*LHV Tested Efficiency: 70.4%

**HHV Tested Efficiency: 66.1%

***EPA BTU Output: 5,800 to 22,400 / hr.

****BTU Input: 9,300 to 30,600 / hr.

Vent Size: 3″ or 4″ Type “L” or “PL”

Hopper Capacity: 45 lbs.

Fuel: Premium Wood Pellets

• Weighted average LHV (Low Heating Value) efficiency using data collected during EPA emissions tests in
  accordance with the requirements of CSA B415.1.

** Weighted average HHV (High Heating Value) efficiency using data collected during EPA emissions tests in
accordance with the requirements of CSA B415.1.

*** A range of BTU outputs calculated using HHV efficiency and the burn rates from the EPA tests.

**** Based on the maximum feed rate per hour multiplied by approximately 8600 BTU’s which is the average BTU’s from a pound of pellets.

The Castile insert is Certified to comply with 2020 particulate emission standards.
This pellet insert needs periodic inspection and repair for proper operation. It is against federal regulations to operate this pellet insert in a manner inconsistent with operating instructions in this manual.
NOTE: This installation must conform with local codes. In the absence of local codes you must comply with the ASTM E1509-2004, ULC S628-93, ULC/ORD-C1482-M1990, (UM) 84-HUD.

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D. Glass Specifications
This appliance is equipped with 5mm ceramic glass. Replace glass only with 5mm ceramic glass. Please contact your dealer for replacement glass.
E. Electrical Rating
115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amps.
F. Mobile Home Approved
· This appliance is approved for mobile home installations when not installed in a sleeping room and when an outside combustion air inlet is provided.
· The structural integrity of the mobile home floor, ceiling, and walls must be maintained.
· The appliance must be properly grounded to the frame of the mobile home and use only Listed pellet vent Class “L” or “PL” connector pipe.
· Outside Air Kit, part OAK-ACC must be installed in a mobile home installation.
G. Sleeping Room
When installed in a sleeping room it is recommended that 3ft of vertical be installed prior to horizontally exiting the room and a smoke/CO alarm be installed in the bedroom. The size of the room must be at least 50ft³ per 1,000 Btu/hr stove input, if the stove exceeds the room size, outside air must be installed.
H. California – Prop65
WARNING
This product and the fuels used to operate this product (wood), and the products of combustion of such fuels, can expose you to chemicals including carbon black, which is known to the State of California to cause cancer, and carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to: WWW.P65Warnings.ca.gov

WARNING
Fire Risk. Hearth & Home Technologies disclaims any responsibility for, and the warranty will be voided by, the following actions:
· Installation and use of any damaged appliance. · Modification of the appliance. · Installation other than as instructed by Hearth &
Home Technologies. · Installation and/or use of any component part not
approved by Hearth & Home Technologies. · Operating appliance without fully assembling
all components. · Operating appliance without legs attached (if supplied
with appliance). · Do NOT Over fire – If appliance or chimney connector
glows, you are over firing. Any such action that may cause a fire hazard.
Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage.
For assistance or additional information, consult a qualified installer, service agency or your dealer.
NOTE: Hearth & Home Technologies, manufacturer of this appliance, reserves the right to alter its products, their specifications and/or price without notice.

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Operating Instructions

WARNING
Fire Risk. · Do not operate appliance before reading
and understanding operating instructions. · Failure to operate appliance properly may
cause a house fire.
Visit www.quadrafire.com/shopping-tools/videos to view product and use & care videos.
A. Fire Safety
To provide reasonable fire safety, the following should be given serious consideration:
· Install at least one smoke detector and CO monitor on each floor of your home.
· Locate detectors away from the heating appliance and close to the sleeping areas.
· Follow the detector’s manufacturer’s placement and installation instructions and maintain regularly.
· Conveniently locate a Class A fire extinguisher to contend with small fires.
· In the event of a hopper fire: – Evacuate the house immediately. – Notify fire department.
B. Non-Combustible Materials
Material which will not ignite and burn, composed of any combination of the following:
– Steel – Plaster – Brick – Iron – Concrete – Tile – Glass – Slate
Materials reported as passing ASTM E 136, Standard Test Method for Behavior of Metals, in a Vertical Tube Furnace of 750° C.
C. Combustible Materials
Material made of/or surfaced with any of the following materials:
– Wood – Compressed Paper – Plant Fibers – Plastic – Plywood/OSB – Sheet Rock (drywall)
Any material that can ignite and burn: flame proofed or not, plastered or non- plastered.

D. Fuel Material and Fuel Storage
Pellet fuel quality can greatly fluctuate. This appliance has been designed to burn a wide variety of fuels, giving you the choice to use the fuel that is most economical in your region.
Hearth & Home Technologies strongly recommends only using Pellet Fuel Institute (PFI) certified fuel. Fuel Material
· Made from sawdust or wood by-products · Depending on the source material it may have a high or
low ash content.
Higher Ash Content Material
· Hardwoods with a high mineral content
· Fuel that contains bark
· Standard grade pellets and high ash pellets
Lower Ash Content Material
· Softwoods
· Fuels with low mineral content
· Premium grade pellets
Clinkers
Minerals and other non-combustible materials such as sand will turn into a hard, glass-like substance called a clinker when heated in the fire pot. Trees from different areas will vary in mineral content. That is why some fuels produce more clinkers than others.
CAUTION
Do not burn fuel that contains an additive; (such as soybean oil). · May cause hopper fires · Damage to product may result Read the ingredients list on the package.

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Moisture
Always burn dry fuel. Burning fuel with high moisture content takes heat from the fuel and tends to cool the appliance, robbing heat from your home. Damp pellet fuel can clog the feed system.
Size
· Pellets are either 1/4 inch or 5/16 inch (6-8mm) in diameter. · Length should be no more that 1-1/2 inches (38mm). · Pellet lengths can vary from lot to lot from the
same manufacturer.
· Due to length variations, the flame height (feed rate) may need adjusting occasionally.
Performance
· Higher ash content requires the ash drawer to be emptied more frequently.
· Hardwoods require more air to burn properly.
· Premium wood pellets produce the highest heat output.
· Burning pellets longer than 1-1/2 inches (38mm) can cause an inconsistent fuel feed rate and/or missed ignitions.
Changing to Different Fuel Type
· Empty the hopper of the previous fuel.
· Thoroughly vacuum hopper before filling with the new fuel.
The burn rate, BTU content and heat output will all vary depending on the fuel selected.

E. Before Your First Fire
1. First, make sure your appliance has been properly installed and that all safety requirements have been met. Pay particular attention to the fire protection, venting and thermostat installation instructions.
2. Double check that the ash drawer and firebox are empty! 3. Check the position of the thermocouple, located above
the fire pot, and make sure that it protrudes approximately 3/4 inch (19mm) into the fire pot. 4. Close the front door.
IMPORTANT DETAIL: The tip of the thermocouple must be in contact with the inside end of the thermocouple cover or missed ignitions can occur.
F. Filling the Hopper
Open the hopper lid by lifting the handle. Fill the hopper with fuel. Close the hopper lid. The unit will not feed with the hopper lid open and the fire will go out.

CAUTION
Tested and approved for wood pellets only. Burning of any other type of fuel voids your warranty.

Storage
· Wood pellets should be left in their original sealed bag until using to prevent moisture absorption.
Do not store any pellet fuel within the clearance requirements or in an area that would hinder routine cleaning and maintenance.

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G. General Operating Information
1. Thermostat Calls For Heat: The appliance is like most modern furnaces; when the thermostat calls for heat, your appliance will automatically light and deliver heat. When the room is up to temperature and the thermostat is satisfied, the red call light will shut off and the appliance will shut down. The red call light is located behind the right access panel.
2. Heat Output Controls: This appliance is equipped with a heat output control switch that has three settings or burn rates; low, medium and high (Figure 10.1). The appliance will turn on and off as the thermostat demands. When the thermostat calls for heat, the appliance will always start up on High. After burning approximately 4 minutes, the appliance will then burn at the rate at which it was originally set. If the appliance is set at one of the lower settings, it will run quieter but takes longer to heat up an area than if it were set at a higher burn rate. Regardless of the burn rate, when the area is warm enough to satisfy the thermostat, the appliance will shut off.

High Med Low
Reset Button

Figure 10.1

WARNING

Fire Hazard.
Keep combustible materials, gasoline and other flammable vapors and liquids clear of appliance.

H. Starting Your First Fire
1. A thermostat is required for proper operation of this appliance. At this time, fill the hopper with pellets, set the thermostat to its lowest setting. Plug the power cord into nearby outlet.
2. The exhaust blower will stay on for approximately 18 minutes even though the thermostat is not calling for heat. This is normal.
3. Locate the heat output control switch on the lower right side of the firebox behind decorative front door. Set to the HIGH setting and then adjust the thermostat to its highest setting. The red call light will be on which is located on the top of the junction box behind the right access panel. This indicates the thermostat is calling for heat (Figure 10.1).
4. The fuel feed system and the igniter should now be on.
5. For your first fire it will be necessary to press the reset button once per minute until pellets start to drop into the fire pot, then press button 1 more time. This will fill the feed system and allow the appliance to begin dropping pellets. The appliance will continue to run as long as the thermostat is calling for heat.
6. Once the appliance has ignited, let it burn for approximately 15 minutes, then set the thermostat to the desired room temperature. Adjust the heat output control switch to the desired setting.
WARNING
Fire Risk Do NOT operate appliance: · With appliance door open. · Fire pot floor open. · Cleaning slide plates open.
Do NOT store fuel: · Closer than required clearances to combustibles to
appliance · Within space required for loading or ash removal.

· Do NOT store flammable materials in the appliance’s vicinity.
· NEVER use gasoline, GASOLINE-TYPE lantern fuel, kerosene, charcoal lighter fluid, or similar liquids to start or “freshen up” a fire in this appliance. Keep all such liquids well away from the appliance while it is in use.
· DO NOT BURN GARBAGE OR FLAMMABLE FLUIDS SUCH AS GASOLINE, NAPHTHA OR ENGINE OIL.
· DO NOT USE CHEMICALS OF FLUIDS TO START THE FIRE.
· Combustible materials may ignite.

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I. Fire Characteristics
A properly adjusted fire with the heat output control button set on “HIGH” has a short active flame pattern that extends out of the fire pot approximately 4 inches (102mm). If the fire has tall flames with black tails and seems somewhat lazy, the feed rate will need to be reduced. If the fire is not 4 inches (102mm) tall, increase the feed rate. A medium and low setting will give a shorter flame. The flame will rise and fall somewhat. This is normal.
Correct

J. Feed Rate Adjustment Instructions
The feed adjustment control rod is factory set, and should be adequate for most fuels. The control rod will slide by only loosening the wing screw.
However, if the flame height is too high or too low, you will need to adjust the feed rate. Wait until the appliance has been burning for 15 minutes before making your adjustments and allow 15 minutes for feed adjustment to take effect. Make adjustments in approximately 1/2 inch increments.
1. Loosen the wing screw (Figure 11.3).
2. Adjust the fuel adjustment control rod towards to the right and up to increase the feed rate and flame height or to the left and down to decrease the feed rate and flame height.
3. Re-tighten the wing screw.

Correct Flame Size, Yellow/White in Color
Figure 11.1
Incorrect

WARNING
Fire Risk.
· High ask fuels, or lack of maintenance, can cause the fire pot to fill with ash and clinker. If the fire pot fills to the top, immediately shut down the appliance and clean.
· Failure to do so could result in smoking, sooting and possible hoper fires.

Tall, Lazy Flame, Orange in Color
Figure 11.2

Figure 11.3

Finger Hole in Rod Wing Nut

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K. Ignition Cycles
1. During each ignition cycle, it is normal to see some smoke in the firebox. The smoke will stop once the fire starts.
2. The convection blower will automatically turn on after your appliance has reached the set temperature. This blower transfers heat from your appliance into the room, and will continue to run after the thermostat has stopped calling for heat until the appliance has cooled down.
3. Occasionally the appliance may run out of fuel and shut itself down. When this happens, the red call light will be on (Figure 10.1 on page 10). To restart it, fill the hopper and press the reset button. When you press the reset button the red call light will go out. Release the button and the light will come back on. You should see a fire shortly. If not, follow Starting Your First Fire instructions on page 10.
WARNING
Fire Risk Do NOT operate appliance: · With appliance door open. · Fire pot floor open. · Cleaning slide plates open. Do NOT store fuel: · Closer than required clearances to combustibles to appliance · Within space required for loading or ash removal.
CAUTION
HOT WHILE IN OPERATION. KEEP CHILDREN, CLOTHING AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS.
L. Insert Removal
In the case that service or inspection is required the appliance may need to be removed from the wall.
1. Appliance must be unplugged before removal of appliance is possible. Unplug the appliance from its power source.
2. Remove insert surround from appliance, to ease the process of removal.
3. Non-clip the exhaust transition from the exhaust outlet in the back of the appliance. This is what connects the venting to the appliance. Removal of the clips will allow you to remove the appliance from the wall without damaging or adjusting the venting.
4. Slide appliance from the wall and rotate either direction as needed.

M. Restarting the Appliance
Restart Process
1. When the unit has run out of fuel, add pellet fuel to the hopper.
2. Dump the ashes and clinkers built up in the fire pot by pulling the ash dump removal handle out several times. Make sure clinkers have dropped into the ash pan then return the handle to fully closed position.
3. Press the reset button; the appliance will then being its startup sequence.
Restarting After a Power Failure
1. For an electrical disruption the appliance will start on its own without need for priming – providing the control system is asking for heat.
2. The appliance will always go through a normal shutdown sequence before restarting.
N. Clear Space
NOTICE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction.
Mantel: Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects.
WARNING
Fire Risk. Do NOT place combustible objects in front of the appliance. High temperatures may ignite clothing, furniture or draperies. Maintain a minimum clearance of 3 feet (914mm) in front of appliance.
WARNING
Fire Risk. Keep combustible materials, gasoline and other flammable vapors and liquids clear of appliance.
· Do NOT store flammable materials in the appliance’s vicinity.
· DO NOT USE GASOLINE, LANTERN FUEL, KEROSENE, CHARCOAL LIGHTER FLUID OR SIMILAR LIQUIDS TO START OR “FRESHEN UP” A FIRE IN THIS APPLIANCE.
· DO NOT BURN GARBAGE OR FLAMMABLE FLUIDS SUCH AS GASOLINE, NAPHTHA OR ENGINE OIL.
· DO NOT USE CHEMICALS OR FLUIDS TO START THE FIRE.
· Keep all such liquids well away from the appliance while it is in use.
· Combustible materials may ignite.

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O. Thermostat Controls
TEMPERATURE (HEAT / OFF) SWITCH:
Set this switch to Heat to control your appliance. The off position will disable the appliance.
SET (MULTI- FUNCTION) SLIDE SWITCH:
This provides easy access to common settings, and should always remain in RUN unless items are being adjusted.
NOTE: When thermostat is set to “Manual” nonprogrammable mode, all positions of the SET slide switch will act like RUN.
UP / DOWN BUTTONS:
The up and down buttons are used to control the set temperature, or adjust any other on-screen items. An items flashing, is the item currently being adjusted. HOLD BUTTON:
This button activates and deactivates the manual Temperature Hold feature, which maintains a fixed set temperature indefinitely without following a program routine. COPY BUTTON:
This is used to copy temperature program items from one day to the next. Also used to access the menu setup.
NEXT BUTTON:
This is used when setting items such as software options, and temperature programs when they are flashing on the screen. Pressing the next button will cycle through which item is flashing.

P. Thermostat Setup Options
Setup options for how the thermostat will function are performed using a menu on the display screen.
TO ACCESS THE SETUP MENU:
Move the System Mode Switch into the OFF position, and then hold down the COPY button for approximately 5 seconds until the screen changes. The menu will always start with item #01, and is advanced to each following item by a single press of the next button. The options for each item are changed using the Up or Down buttons.
ITEM #01 (CLK = CLOCK FORMAT):
· 12Hr, default: This displays the clock times using standard AM and PM values.
· 24Hr: This displays the clock times using the military-time format (example 22:00 hours, without using AM or PM).
ITEM #02 (TMP = TEMPERATURE SCALE):
· F, default: Shows all temperature values in Fahrenheit.
· C: Shows all temperature values Celsius.
ITEM #03 (PROGRAMMING STYLE):
· 7 Day, default: This style uses a separate program routine for each of the 7 days in the week.
· 5/2 Day: This style uses a weekday program routine for Monday, Tuesday, Wednesday, Thursday, Friday, and a separate weekend program routine for Saturday and Sunday.
· Manual Non-Programmable: In this setting, there are no program routines for the thermostat to follow and the temperature control will be set only by the UP and DOWN buttons on the front panel.
ITEM #04 (PERD = EVENT OR PERIOD QUANTITY):
· 4P, default: Thermostat uses four Events per day (called morn, day, eve, and nite).
· 2P: The thermostat uses two Events per day (called day and nite).

NOTE: Event or Period Quantity feature is not accessible during Manual Non- Programmable mode.

Figure 13.1

ITEM #07 (DLAY = DELAY TIME):
· 5, default: Thermostat waits 5 minutes before turning the system back on after it was last run. This internal delay prevents the appliance from turning on too quickly after shutting down. The 5 minute setting is fine for most applications.
· 2: Same operation as above but reduced to 2 minutes between state changes.

NOTE: This delay does not happen when the thermostat is manually turned up and down.

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ITEM #08 (TEMPERATURE DIFFERENTIAL):
· The thermostat works by turning your heating system on and off whenever the room temperature varies from the desired set-point temperature.
· Use the UP/DOWN buttons to change the number value between 1 and 9. Generally your system should cycle on about 3 to 6 times per hour. A smaller differential number makes the system cycle more frequently, so the room temperature is more precise and constant. A larger differential number will make the system remain on for a longer duration each time and decreases the number of cycles per hour.
· Default is set to 4.
Q. Thermostat Operation Instructions
SET DAY AND TIME:
Place the Set switch into the DAY/TIME position. With the day flashing press UP or DOWN to set the day or the week. Press NEXT and the clock time will start flashing. Use UP or DOWN to set the time; verify the AM/PM indicator is correct. Return the Set switch to RUN position when finished.
HEATING:
Basic operation of the thermostat can be obtained with the SET switch in the RUN position. The temperature can be adjusted using the UP and DOWN buttons. When the thermostat is first powered on, it will follow a default temperature routine that is preset from the factory (Table 14.1).

Event

Time

Temperature

MORN

6:00 AM

70°F (21°C)

DAY

8:00 AM

62°F (17°C)

EVE

6:00 PM

70°F (21°C)

NITE Table 14.1

10:00 PM

62°F (17°C)

LCD DISPLAY BACK LIGHT:
The display screen is lighted to assist viewing at nighttime, or in locations with low light levels. Press any button on the front panel to activate the approximate 10 second back light.
TEMPERATURE OVERRIDE:
While thermostat is in RUN mode, the set temperature can be temporarily changed by pressing UP or DOWN. The temporarily changed set temperature will return to the programmed value stored in memory when start time of the next upcoming scheduled event is reached (MORN, DAY, EVE, OR NITE). While the temporary changed set temperature is in effect, the word OVERRIDE will be shown on the display screen. To cancel, move TEMPERATURE switch to OFF and back to HEAT again.

TEMPERATURE HOLD: Temperature hold is used for maintaining a fixed set temperature; once a hold is initiated, the thermostat will maintain the set temperature indefinitely. To enter a HOLD state, press the HOLD button one time and the word HOLD will appear on the display. To cancel, press the HOLD button once again.
STATIC NOTICE
Thermostat is protected against normal static electric discharges, however to minimize the risk of damaging the thermostat in extremely dry weather, please touch a grounded metal object before touching the thermostat.
R. Thermostat Temperature Programs
The thermostat by default has 4 separate program events they are: MORN, DAY, EVE, and NITE. Each event ends at the start time of the following event.
NOTE: If the thermostat is set for 2 events a day instead of 4, the thermostat will only use the DAY and NITE events.
SET TEMPERATURE PROGRAMS:
1. Move Temperature switch to HEAT. 2. Move SET switch to TEMP PROG position. 3. Starting with Monday, use the UP or DOWN buttons to
adjust the start time and set temperature for the MORN event, and then press NEXT button to advance.
4. Adjust the start time and set temperature of the DAY event then press NEXT button.
5. Continue in this same manner to adjust the start time and set temperatures for the EVE and NITE events for Monday.
NOTE: When the last event is finished for each day or group of days, the thermostat will advance forward into the next day or group of days.
6. Use steps 3 through 5 to set up the events for the rest of the week or group of days.
7. Return the SET switch back to RUN.

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COPY PROGRAM FEATURE:
Using similar instructions as set temperature programs the COPY button will allow a whole day of set program events to be copied to another day.
1. Move Temperature switch to HEAT as well as move SET switch to TEMP PROG position.
2. Starting with Monday, use the UP or DOWN buttons to adjust the start time and set temperature for the MORN, DAY, EVE, and NITE events. Press the COPY button and then press the NEXT button to advance to Tuesday.
3. With Tuesday displayed press COPY button. As all programs events from Monday will be copied to Tuesday (this will advance automatically to the next day; Wednesday, as the word COPY will appear on the screen for one second).
4. Continue in this pressing COPY button to set desired days with original setting.
NOTE: The word COPY will not appear on the display for Monday, but will display each day afterwards for approximately one second and the day of the week will automatically advance forward to the next day.
S. Thermostat Other Features
NOTE: All other features need to be completed in a timely manner as the thermostat will time out after 10 seconds.
TEMPERATURE CALIBRATION:
The internal temperature sensor in this thermostat is accurately calibrated at the factory, and in most cases alterations to this setting should not be needed. The temperature calibration feature allows you to manually offset the measured temperature by as much as plus or minus 5°F (3°C) from its original value. If several thermostats are used in the same house, this feature can be used to synchronize this thermostat to the others.
Change the temperature calibration:
1. Move TEMPERATURE switch to OFF.
2. Move SET switch to RUN.
3. Press and hold both UP and DOWN buttons together for at least 5 seconds; the words SET and CAL will appear on the display along with a single flashing temperature digit.
4. Use the UP or DOWN buttons to change the number of degrees desired for adjustment; 0° is the default value and also means no correction will be applied.
5. Press the NEXT button to accept the setting.

KEYPAD LOCKOUT: There is the option to lock the front panel buttons to prevent unauthorized tampering of your thermostat settings. To Lock the Keypad: 1. Move TEMPERATURE switch to HEAT. 2. Move SET switch to RUN. 3. Perform a single press of each button in the
following sequence: – NEXT, NEXT, NEXT, HOLD A padlock will appear on the display screen. To Unlock the Keypad: 1. Move TEMPERATURE switch to HEAT. 2. Move SET switch to RUN. 3. Perform a single press of each button in the following sequence: – NEXT, NEXT, NEXT, HOLD A padlock will no longer be present on the display screen. HARDWARE RESET: The hardware reset button; labeled HW RST, is a small round push button that is located in the middle of the circuit board, just below the battery holder (Figure 15.1). Pressing this button will: · Cause the LCD display screen to become fully populated · Thermostat to perform an internal system check of its components If the thermostat appears to be acting in an erratic manner, pressing the HW RST button may remedy this behavior. The temperature programs are not erased when a hardware reset is performed, however the clock will have to be changed to match the current day and time.
HW RST
Figure 15.1 SOFTWARE RESET: Software reset is used to erase ALL temperature events, and to return all user-adjustable software settings back to their original factory default settings. To Perform a Software Rest: 1. Verify the thermostat’s keypad is not locked. 2. Move TEMPERATURE switch to OFF. 3. Press and hold the UP, DOWN, and NEXT buttons all
at the same time for at least 5 seconds. When the LCD display screen will become fully populated let go of all buttons at that point the screen will return to normal. The clock will have to be changed to match the current day and time.

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T. Thermostat Battery Replacement
This thermostat is powered by two “AA” Alkaline batteries. The batteries should be replaced AT LEAST once per year to ensure reliable operation or sooner if the LO BATT appears on the display screen. The batteries are located on the back of the thermostat’s circuit board. The front portion of the thermostat can be removed from the back half by using the tabs on the top edge of the thermostat housing (Figure 16.1).

CONNECT THERMOSTAT WIRES TO APPLIANCE: There is a 4 screw terminal block located on the back lower left corner of the stove directly above the power cord inlet. The center 2 screws are for the thermostat wires (Figure 16.4).

Figure 16.1
When installing new batteries, it is recommended using only brand new “AA” size alkaline batteries. Please verify the polarity markings shown in the battery compartment before adding batteries to the compartment. When finished, line up the front of the thermostat to the base, and firmly press together to securely latch the front and back halves together properly.
BATTERY GRAPHIC:
Anytime time the batteries are physically present in the thermostat, there will be a visual indicator showing the life of the battery. This will appear on the display screen (Figures 16.2 and Figure 16.3).

Figure 16.4
CAUTION
Shock hazard. · Do NOT remove grounding prong
from plug. · Plug directly into properly grounded 3
prong receptacle. · Route cord away from appliance. · Do NOT route cord under or in front
of appliance.

Figure 16.2 – Full battery icon

Figure 16.3 – Low battery icon

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U. Frequently Asked Questions
What causes my glass to become dirty? If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through the unit may be restricted. The most often cause is overdue maintenance and cleaning; see Maintaining and Servicing section on page 18 and/or make adjustments to the feed rate adjustment control (reference Feed Rate Adjustment Instructions on page 11).
How can I get more heat out of the appliance? The most often cause of diminished heat output is overdue maintenance and cleaning; see Maintaining and Servicing section on page 18.
What should I do if I smell smoke or there is ash/soot coming from the appliance? While there will always be some smoke smell from wood burning appliances (including pellet) you should investigate all venting to make sure it is sealed properly. Follow venting manufacturers recommendations for sealing pipe joints.
In addition most homes are built very tight today and with exhaust systems can create negative pressure in the home. See Negative Pressure on page 16 in the installation manual. For ash or soot check the above and the exhaust blower housing and seals.
Why would my appliance run fine last winter but not start this fall? It is possible that the stove was not properly prepared for the non-burn season; see Troubleshooting Guide starting on page 23.
Is there a place to lubricate the blowers to quiet them down? No. The most often cause of noisy blowers is from the impellers becoming dirty over time; see Maintenance and Service section on page 18.
What is the metal object with the bend in it that came inside the plastic bag? It is a clean-out tool used to help clean the fire pot and remove any jams in the rare event they occur in the feed tube.
Why is there a black residue building up on the outside of my home? Wind can cause this to happen. If the appliance is operating correctly very little soot should ever exit the termination cap. Check to be sure the venting is installed per the installation manual and local codes.
Do I need an outside air kit? Outside air is required for mobile home installs and in some jurisdictions. Refer to Listing & Code Approvals on page 6, Mobile Home Installation on page 27 in the installation manual and Appliance Set-up on page 21 in the installation manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination cap) outside is this safe? This is normal. As long as clearances to combustibles were followed this is safe.
I have no power to anything. Does this unit have a circuit breaker or fuse or a reset button? This unit has one fuse on the control board and a resettable snap disc mounted to the feed tube. If the appliance overheats then the snap disc can be reset; if the fuse is blown the control board must be replaced.
Where is the serial # located on my unit? The serial number is riveted to appliance behind left side panel; remove the cast side and swing label forward.
No pellets are dropping in my fire pot. See troubleshooting guide.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.quadrafire.com to locate a dealer.

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Maintenance and Service

When properly maintained, your fireplace will give you many years of trouble- free service. Contact your dealer to answer question regarding proper operation, troubleshooting and service for your appliance. Visit www.quadrafire.com/owner-resources to view basic troubleshooting, FAQs, use & care videos. We recommend annual service by a qualified service technician.
A. Proper Shutdown Procedure
Turn off the thermostat.
This pellet insert has a manufacturer-set minimum low burn rate that must not be altered. It is against federal regulations to alter this setting or otherwise operate this pellet insert in a manner inconsistent with operating instructions in this manual.

CAUTION
Shock and Smoke Hazard · Turn down thermostat, let appliance
completely cool and exhaust blower must be off. Now you can unplug appliance before servicing. · Smoke spillage into room can occur if appliance is not cool before unplugging. · Risk of shock if appliance not unplugged before servicing appliance.

Follow the detailed instructions found in this section for each step listed in the chart below. B. Quick Reference Maintenance Chart

Cleaning or Inspection

Frequency

Daily Weekly

Ash Pan – Burning Wood Pellets Every 5 bags of fuel

OR

X

Ash Pan – Burning Alternate Fuels

Every 1 bag of fuel

OR X

More frequently depending

Ash Removal from Firebox

on the fuel type or ash build- OR

X

up

Blower, Combustion (Exhaust)

More frequently depending on the fuel type

OR

Blower, Convection

More frequently depending on the operating environment

OR

Door Latch Inspection

Prior to heating season

OR

Firebox – Prepare for Non-Burn Season

At end of heating season

OR

Fire pot – Burning Softwood Pellets

Every 5 bags

OR

X

Fire pot – Burning Hardwood Pellets

Every 3 bags

OR

X

Fire pot – Burning Alternate Fuels Every 1 bag

OR X

Glass

When clear view of fire pot becomes obscured

OR

X

Heat Exchanger & Drop Tube

Every 1 ton of fuel

OR

Hopper

Every 1 ton of fuel or when changing fuel types

OR

Venting System

More frequently depending on the fuel type

OR

Every 2 Weeks
X

Monthly X X

Yearly
X X X
X

NOTICE: These are recommendations. Clean more frequently if you encounter heavy build-up of ash at the recommended interval or you see soot coming from the vent. Not properly cleaning your appliance on a regular basis will void your
warranty.

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C. General Maintenance and Cleaning
1. Types of Fuel The type of fuel you are burning will dictate how often you have to clean your fire pot. If the fuel you are burning has a high dirt or ash content, it may be necessary to clean the fire pot more than once a day. Dirty fuel will cause clinkers to form in the fire pot (Figure 19.1). A clinker is formed when dirt, ash or a non-burnable substance is heated to 2000°F (1093°C) and becomes glass-like. See High Ash Fuel Content Maintenance on page 22 in this section for more details on fuels with high ash content.
Clinker
Figure 19.1
2. Cleaning Fire pot with Cleaning Rod & Fire pot Clean-Out Tool
· Frequency: Daily or more often as needed · By: Homeowner
a. The appliance must be in complete shutdown and cool and the exhaust blower off.
NOTE: If you are just cleaning the fire pot, there is no need to unplug the insert.
b. Pull fire pot cleaning rod OUT and IN a couple of times to help shake debris loose. — If rod is hard to pull, it may be necessary to use your fire pot clean-out tool to chip away material that has built up on the bottom plate of the fire pot and to push out any clinkers. Larger clinkers may have to be removed from the top of the fire pot.
c. The fire pot floor plate must be fully closed when finished (Figure 19.2).

Back side of Firepot
Firepot floor left open
Figure 19.2
3. Ash Removal from Firebox
· Frequency: Weekly or more frequently depending on ash build-up
· By: Homeowner
a. There must not be any hot ashes in the firebox during cleaning so allow the appliance to completely cool. Frequent cleaning of the ash in the firebox will help slow down the build-up of ash in the exhaust blower and vent system.
b. Plug in your appliance, if unplugged, and turn the thermostat on and immediately shut it off to start the exhaust blower on its cycle time. It will pull fly ash out the exhaust instead of into the room.
c. Open door. There are 2 cleaning slide plates to the left and right of the fire pot with finger holes. Pull both slide plates out and sweep the remaining ash from the firebox into the 2 open holes. A paint brush works well for this. Close slide plates.
d. This ash is deposited in the same ash drawer as the fire pot debris. The ash drawer should be emptied every time you clean the firebox. Remember to place the ash and debris into a metal or non-combustible container.
e. The 2 cleaning slide plates must be fully closed when cleaning is complete.

Cleaning Ash Drawer

· Frequency: Weekly or every 5 bags of fuel · By: Homeowner
Locate the ash drawer underneath the fire pot and slide the ash drawer straight out. Empty into a non-combustible container and re-install ash drawer.
WARNING

WARNING
Fire Risk. NEVER pull fire pot cleaning rods or cleaning slide plates when appliance is operating. Hot pellets may fall into ash pan and may start a fire or have mis-starts due to lack of vacuum.

Fire Risk.
The cleaning slide plates must be fully CLOSED when appliance is operating. Hot pellets may fall into ash pan and start a fire.

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Disposal of Ashes

· Frequency: As needed
· By: Homeowner
Ashes should be placed in a metal container with a tightfitting lid. The closed container of ashes should be placed on a non-combustible floor or on the ground, well away from all combustible materials, pending final disposal. If the ashes are disposed of by burial in soil or otherwise locally dispersed, they should be retained in the closed container until all cinders have been thoroughly cooled.
WARNING
Disposal of Ashes. · Ashes should be placed in metal container
with tight fitting lid. · Ashes should be retained in closed
container until all cinders have thoroughly cooled.
6. Cleaning Heat Exchanger Chambers
· Frequency: Weekly or every 1 ton of fuel
· By: Homeowner
The amount of ash buildup in the firebox will be a good guide to determine how often you should clean the heat exchangers.
a. Allow the appliance to completely cool down before pulling the cleaning rods. Turn the thermostat on and then immediately off to start the exhaust blower on its cycle time. It will pull fly ash out the exhaust instead of into the room.
b. Locate the 2 exposed rods directly underneath the heat exchanger tubes (Figure 20.1).
c. To clean, pull the rods straight out until it stops, approximately 8 inches (203mm). Slide the rods OUT and IN a couple of times.
10 Heat Exchanger Tubes

7. Cleaning Beneath Heat Exchanger · Frequency: Monthly or every 1 ton of fuel · By: Homeowner
a. Be sure the appliance is allowed to cool, has been unplugged and the exhaust blower is off.
b. A more thorough cleaning is needed to remove the excess ash that is left behind from the use of the cleaning rods for the heat exchanger tubes.
c. The ash will be resting on the back of the baffle. This will require removing the baffle. Please refer to Baffle replacement on page 26 for a detailed explanation of removing the baffle.
NOTE: Hearth & Home Technologies recommends to use a heavy duty vacuum cleaners specifically designed for solid fuel appliance cleaning.
8. Cleaning the Exhaust Path · Frequency: Every 25 bags or monthly or more frequently
depending on ash build-up. · By: Homeowner
a. Appliance must be completely cool. b. Open cast hinge face. Remove baffle and right
brick and thoroughly vacuum the area and continue throughout the rest of the firebox. c. Replace right brick and baffle and close cast hinge face.
Right Brick Removed
Vacuum Exhaust Area

Cleaning Rods
Figure 20.1
WARNING
Heat exchanger cleaning rods may be warm to the touch. For safety purposes wear gloves. Do not pull heat exchanger cleaning rods while appliance is operating. Push cleaning rods IN when done, DO NOT leave cleaning rods OUT. Injury can occur.

Figure 20.2
9. Cleaning the Hopper
· Frequency: Monthly or every 1 ton of fuel
· By: Homeowner
After burning approximately 1 ton of fuel you will need to clean the hopper to prevent sawdust build-up. A combination of sawdust and pellets on the auger reduces the amount of fuel supply to the fire pot. This can result in nuisance shutdowns and mis-starts.
a. The appliance must be in complete shutdown. Allow the appliance to completely cool down.
b. Empty the hopper of any remaining pellets.
c. Vacuum the hopper and feed tube.

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10. Soot and Fly Ash: Formation & Need for Removal in Exhaust Venting System.
· Frequency: Yearly or more frequently depending on ash build-up
· By: Qualified Service Technician/Homeowner
The products of combustion will contain small particles of fly-ash. The fly- ash will collect in the exhaust venting system and restrict the flow of the flue gases. Incomplete combustion, such as occurs during startup, shutdown, or incorrect operation of the room appliance will lead to some soot formation which will collect in the exhaust venting system. The exhaust venting system should be inspected at least once every year to determine if cleaning is necessary.
The venting system may need to be cleaned at least once a year or more often depending upon the quality of your fuel or if there is a lot of horizontal pipe sections. Ash will build up more quickly in the horizontal sections.
11. Cleaning the Glass
· Frequency: When clear view of the fire pot is obscure
· By: Homeowner
a. Appliance must be completely cool before cleaning glass.
b. Use a damp paper towel or any non-abrasive glass cleaner. Wipe off with dry towel.

CAUTION

Handle glass assembly with care.

When cleaning glass:

· Avoid striking, scratching or

Glass

slamming glass.

· Do NOT clean glass when hot.

· Do NOT use abrasive cleaners.

· Use a hard water deposit glass cleaner on

white film.

· Refer to maintenance instructions.

WARNING

Handle glass with care.

· Inspect the gasket to ensure it

Glass

is undamaged.

· Do NOT strike, slam or scratch glass.

· Do NOT operate appliance with glass assembly removed.

12. Door Latch Inspection
· Frequency: Prior to heating season
· By: Homeowner
The door latch is non-adjustable but the gasket between the glass and firebox should be inspected periodically to make sure there is a good seal.
13. Cleaning Exhaust Blower – Requires No Lubrication
· Frequency: Yearly or as needed
· By: Quality Service Technician/Homeowner
Remove left & right brick. The exhaust blower is behind the right brick (Figure 20.2 on page 20). Vacuum this area thoroughly. See Brick replacement on page 26 for removing bricks. Re-install bricks when done. 14. Cleaning Convection Blower – Requires No
Lubrication
· Frequency: Yearly or as needed
· By: Qualified Service Technician · Task: Contact your local dealer.
15. Preparing Firebox for Non-Burn Season
· Frequency: At the end of the heating season
· By: Homeowner
a. Be sure the appliance is allowed to cool, has been unplugged and the exhaust blower is off.
b. Remove all ash from the firebox and vacuum thoroughly.
c. Paint all exposed steel, including cast-iron. — Use the Touch-Up paint supplied with the appliance; or,
— Purchase paint from your local dealer.
— Must use a high-temperature paint made specifically for heating appliances.
WARNING
Fire Risk · High ash fuels, or lack of maintenance,
can cause the fire pot to overfill. Follow proper shutdown procedure if ash build up exceeds half way point. · Failure to do so could result in smoking, sooting and possible hopper fires.

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D. Soot or Creosote Fire Awareness
The chimney should be inspected periodically during the heating season to determine if a creosote build-up has occurred. If a significant layer of creosote has accumulated (1/8 inch [3mm] or more) it should be removed to reduce the risk of chimney fire.
Check daily for creosote build-up until experience shows how often you need to clean to be safe. Be aware that the hotter the fire the less creosote is deposited, and weekly cleaning may be necessary in the mild weather even though monthly cleaning may be enough in the coldest months. Contact your local municipal or provincial fire authority for information on how to handle a chimney fire.
In the event of a soot or creosote fire, close the firebox door, exit the building immediately and contact the proper fire authorities.
DO NOT under any circumstances re-enter the building.
E. High Ash Fuel Content Maintenance
· Frequency: When the ash build-up exceeds more than half way up the fire pot.
· By: Homeowner
Poor quality pellet fuel, or lack of maintenance, can create conditions that make the fire pot fill quickly with ashes and clinkers.
This condition makes the appliance susceptible to overfilling the fire pot with pellets which may result in smoking, sooting and possible hopper fires. Figure 22.1 shows an example where the fire pot overfills, pellets back up into the feed tube and ash has accumulated in the firebox.
An inefficient and non-economical method of burning of fuel caused by poor quality pellet fuel is shown in Figure 22.2.
The correct flame size when good quality, premium pellet fuel is burned is shown in Figure 22.3.
If the ash buildup exceeds the half way point in the fire pot IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.

Firepot Overfills

Pellets Back Up In Feed Tube

Ash Build Up in Firebox
Figure 22.1
Incorrect

Tall, Lazy Flame, Orange in Color
Figure 22.2
Correct

Correct Flame Size, Yellow/White in Color
Figure 22.3

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Troubleshooting Guide

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

SYMPTOM Plug in appliance No response.
Call light on. No fire. No fuel in fire pot.

POSSIBLE CAUSE
No current to outlet. 7 amp fuse defective. #3 snap disc tripped or defective. Control box defective.
Out of fuel. #2 snap disc may be defective. Vacuum switch not closing, no vacuum.

Control box defective.

Call light on. No fire.

Fire pot clean-out plate not closed.

Partially burned fuel in fire pot. Fire pot is dirty (missed ignition).

Fire pot clean-out plate not closed. Fire pot is dirty.

Call light on. No fire. Unburned pellets in fire pot.

The ignition hole between the igniter bracket and fire pot is blocked.
Igniter not working.

Control box defective.

Slow or smoky start-up.

Fire pot clean-out plate not closed. Fire pot is dirty.
Excessive amount of fuel at start-up.
Dirty exhaust and/or venting system.

No call light. Appliance does not begin start sequence.

Thermostat not set to a high enough temperature. Snap Disc #3 tripped. No power. Fuse blown. Connections at thermostat and/or appliance not making proper contact. Defective thermostat or thermostat wiring.

Table 23.1

Control box defective.

CORRECTIVE ACTION
Check circuit breaker at service panel. Replace fuse. Reset or replace snap disc. Replace control box.
Check hopper. Fill with fuel. Replace snap disc. Check exhaust blower is plugged in and operating. Check vacuum switch is plugged in. Check vacuum hose is in good condition, clear and connected at both ends. Check thermocouple is in good condition and plugged in properly. Make sure venting system is clean. Make sure front door is closed. Replace control box.
Check that fire pot clean-out plate is fully closed. Clean fire pot. Make sure there is no clinker in the fire pot. See page 19. Clinkers may have to be broken up with fire pot clean-out tool or other means.
Check that fire pot clean-out plate is fully closed. Clean fire pot. Make sure there is not a clinker in the fire pot. Clinkers may have to be pushed out of fire pot with fire pot clean-out tool or other means. Scrape with solid piece of wire. Remove ash drawer to see if igniter is glowing red on start-up. Check igniter wires for good connection. Replace igniter using 1/4 inch (6mm) male / female spade connectors. Replace control box.
Check that fire pot clean-out is fully closed. Clean fire pot. Make sure there is not a clinker in the fire pot. Clinkers may have to pushed out of fire pot with fire pot clean-out tool or other means. Reduce feed rate using feed rate adjustment control rod located inside hopper. Check for ash build up in appliance, including behind rear panels, firebox, heat exchanger, exhaust blower and venting.
Adjust thermostat above room temperature. Reset snap disc. Connect to power. Replace fuse. Check connections at thermostat and appliance. Replace thermostat or wiring. NOTE: To test thermostat and wiring, use
a jumper wire at the thermostat block on the appliance to by-pass thermostat and wiring. Replace control box.

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SYMPTOM

POSSIBLE CAUSE

Feed system fails to start. Out of fuel. #2 snap disc may be defective.

CORRECTIVE ACTION
Check hopper, fill with fuel. Replace snap disc. Firebox door must be closed securely.

Vacuum switch not closing. No vacuum.

Feed system jammed or blocked.

Feed spring not turning with feed motor. Feed motor defective or not plugged in. Appliance fails to shut off. Call light on.

Convection blower fails to start

1 snap disc defective. Blower not plugged in.

Check exhaust blower is plugged in and operating. Check vacuum switch is plugged in. Check vacuum hose is in good condition, clear and connected at both ends. Check thermocouple is in good condition and plugged in properly. Make sure venting system is clean. NOTE: High winds blowing into the venting system can
pressurize the firebox causing loss of vacuum. Empty hopper of fuel. Use a wet/dry vacuum cleaner to remove remaining fuel, from hopper, including feed tube. Check feed chute for obstructions. Loosen 2 screws and jiggle feed assembly. Check that set screw is tight on feed spring shaft at end of feed motor. Check connections on feed motor, replace if defective.
Turn thermostat off. If call light does not go out, disconnect thermostat wires from appliance. If call light does go out, thermostat or wires are defective.
Replace snap disc.
Check that blower is plugged into wire harness.

Blower is defective.

Replace blower.

Exhaust blower fails to start or does not shut off.

Control box is defective. Blower not plugged in.
Blower is clogged with ash.

Replace control box. Check that blower is plugged into wire harness.
Clean exhaust system.

Blower is defective.

Replace blower.

Large, lazy flame, orange color. Black ash on glass.

Control box is defective.
Dirty appliance. Poor fuel quality, high ash content.

Fire pot clean-out plate not completely closed.

Replace control box
Clean appliance, including fire pot, heat exchangers and venting system. Remove stainless steel baffle from firebox to clean ash from on top of baffle. Clean behind rear brick panels. Change fuel brand to premium.
Check that fire pot clean-out plate is fully closed.

Nuisance shutdowns.

Excessive amount of fuel. Low flame. Sawdust buildup in hopper. Feed motor is reversing.

Appliance calls for heat. Call light illuminates. Exhaust blower starts. No feed or igniter.
Hopper lid not closed all the way
Table 24.1

Defective thermocouple.
Defective control box.
Fire pot more than 1/2 full. Thermocouple is defective or not properly plugged in.
Defective control box Switch or magnet is out of adjustment (auger will not function)

Reduce feed rate using feed rate adjustment control rod located inside hopper.
Increase feed by opening feed rate adjustment control rod located inside hopper.
Clean hopper, see page 20.
Check for good connections between feed motor and wire harness.
Replace thermocouple. Replace control box. See High Ash Fuel Content Management on page 22 for detailed instructions.
Check connections on thermocouple or replace if defective. A flashing yellow light on the control box indicates a problem with the thermocouple.
Replace control box.
Close the lid. If that doesn’t work, adjust or replace the switch or magnet

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Service Parts Replacement

A. Blowers
1. Combustion (Exhaust) Blower
PART NUMBER: 812-4400
a. If you have adequate clearance you will not have to remove the panel set and disconnect flue, if not then you will have to remove the panel set and disconnect the flue.
b. Pull appliance out onto the hearth.
c. Remove right cast side.
d. Disconnect the white and blue wires from the blower.
e. Remove blower mounting screws (not housing bolts), Figure 25.1, from blower housing and remove blower. The replacement blower is shipped with a housing. If you do not need the housing, discard it. If you do need to the replace the housing you will also need to replace the gasket. See Service Parts List for the part number.
f. Re-install in reverse order.

2. Convection Blower
PART NUMBER: 812-4900
a. The blower is located at the bottom rear of the insert. If an outside air kit is also installed, you will first need to remove the outside air flange by removing the 2 screws using a Phillips head screwdriver. You do not need to remove the flex pipe from the flange.
b. If you have adequate clearance you will not have to remove the panel set and disconnect flue, if not then you will have to remove the panel set and disconnect the flue.
c. Pull appliance out onto the hearth.
d. Remove left cast side.
e. Disconnect the wires from the blower. The wires coming from the wiring harness are purple & white and the wires from the blower are black.
f. The blower is held in place with a wing screw.
g. Re-install in reverse order.

Housing Bolts (Do Not Remove)

Figure 25.1 25

Blower Screws
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B. Baffle
PART NUMBER: 7001-034
1. Follow Section A. Proper Shutdown Procedures on page 18.
2. The top baffle has a hook on the bottom left side that rests on the top lip of the cast brick. There is a tab on the bottom right side that hooks into the side bracket. Remove the top baffle by first pulling the baffle forward until back edge drops down. Then slide baffle back until the front edge clears the shelf that it had been resting on (Figure 26.1, Figure 26.2 and Figure 26.3).
3. Reinstall new baffle.

Figure 26.4

Brick is flush against back wall
Brick in front of clip and Notches exposed
Right Brick Installed

Figure 26.1

Insert Baffle Tab into Slot

Figure 26.2

Opening at left side of Baffle

Figure 26.5
Center brick:
1. Follow Steps 1 & 2 from Removal of left or right side brick to remove left and right brick.
2. Use an 5/32 Allen wrench to remove bolt out of center brick and set aside; remove and discard brick.
3. Validate rope in still in place; rope is wrapped around drop tube and ends are secure with rope tape.
4. Add new center brick and taking care not to cross thread the bolt; reinstall brick (Figure 26.6).
5. Repeat Step 4 from Removal of left or right side brick. 6. Reinstall baffle (Reference Section C.
Baffle Replacement).
Rope

Bolt
Figure 26.3

C. Bricks

PART NUMBERS:

LEFT OR RIGHT BRICK: SRV414-0270

CENTER: SRV414-0260 The baffle must be removed before any brick removal.

Figure 26.6

Left or right side brick:
Lip
1. Remove the right brick by holding top lip of the brick and
lifting up.

2. Repeat for left brick.

3. Reinstall bricks in reverse order ensuring that the bricks

are flush against the back wall of the firebox (Figure 26.4 and 26.5).

Tab

Tab

Figure 26.7

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D. Igniter
PART NUMBER: SRV7000-462
1. Shut down the appliance by turning down the thermostat and let the appliance completely cool down. After the appliance has cooled down, unplug it and remove the ash drawer.
2. The wire leads to the igniter are connected to the wire harness with 1/4 inch (6mm) male / female spade connectors. These wires will pull forward approximately 4 to 5 inches (102mm to 127mm) through the grommet at the back of the ash drawer chamber. Disconnect the spade connections and remove the igniter from the chamber. Loose the thumb screw and slide igniter out (Figure 27.1).
3. Install new igniter into the chamber and tighten the thumb screw. Re- connect the wires to the 2 leads with the spade connectors.
4. Push excess wire leads back through the grommet, one wire at a time, to take-up the 4 to 5 inches (102mm to 107mm) previously pulled out. This will keep the wires out of the way of the ash drawer. Double check that the igniter wires are clear of any movement, i.e. ash drawer, fire pot cleaning rod, cleaning slide plates, etc.
5. Re-install the ash drawer and then re-install the side panel and re- connect the power.

E. Glass
PART NUMBER: SRV7021-032
1. Open the face and remove door from the appliance by lifting door off of hinge pin and lay on a flat surface face down.
2. Using a screwdriver, tap the bottom of the rope retainer rod to push it up out of the hole. The top end of the rod will slide up. Swing the rod toward you from the bottom and remove the rod. Repeat for other side.
3. Remove old glass and replace with new glass.
4. Slide the retainer rod into the top hole first, and then line up the bottom crimped end with the hole in the door. The crimped end must be parallel with the glass in order to insert it into place (Figure 27.2).

Screws
Glass Assembly

Rope

Igniter Bracket Thumb Screw
Figure 27.1

Igniter

CAUTION
Shock Risk. · Do NOT remove grounding prong
from plug. · Plug directly into properly grounded 3
prong receptacle. · Route cord away from appliance. · Do NOT route cord under or in front
of appliance.

Door Assembly
Figure 27.2

Glass Retainers

WARNING
· Glass is 5mm thick high temperature heatresistant ceramic glass.
· DO NOT REPLACE with any other material. · Alternate material may shatter and
cause injury.

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reference Materials

A. Component Functions
1. Control Box
a. The control box is located on lower right side of appliance, on top of the junction box.
b. There is a light located inside of the control box. The internal light will turn green when the appliance has reached a temperature of 200°F (93°C) in the fire pot. and will turn red when it reaches 600°F (315°C).
c. There is also an internal blue light located in the upper left corner of the control box. When you plug in the appliance the blue light will automatically start blinking 6 blinks every 10 seconds for 60 seconds (depending upon setting) and then will stop.
NOTE: Do NOT open the control box. This will void the warranty. If you need to plug in or remove the control box you must first unplug the appliance.
2. Convection Blower: The convection blower is mounted at the bottom rear of the appliance. There are 2 impellers, one on each side of the motor. The convection blower pushes air through the heat exchange system into the room.
3. Exhaust Blower: The exhaust blower is mounted on the right side of the appliance behind the right side panel. The exhaust blower is designed to pull the exhaust from the appliance and push it out through the venting system.
4. Feed System: The feed system is located behind the firebox and can be removed as an entire assembly. The assembly includes the feed motor, mounting bracket, bearing and feed spring (auger). The hollow feed spring (auger) pulls pellets up the feed tube from the hopper area and drops them down the feed chute into the fire pot at a set rate. The feed motor starts and stops every 7 seconds.
5. Fire pot: The fire pot is made of high quality ductile iron and has a cleaning pull-out rod. The floor of the fire pot opens for cleaning when you pull out the rod. Be sure that the floor returns to a completely closed position or your appliance will not operate properly.
6. Fuse: The fuse is located on the side of the junction box near the red call light. The fuse will blow should a short occur and shut off power to the appliance.
7. Heat Exchangers: The heat exchangers transfer heat from the exhaust system into convection air. There are 2 clean out rods located under the heat exchangers.

When describing the location of a component, it is always AS YOU FACE
THE FRONT OF THE APPLIANCE.
8. Heat Output Switch: The heat output switch is located on the lower right side of firebox, behind the front access door and above the reset button. The function of the heat output switch is to regulate the burn rates; low, medium and high settings.
9. Hopper Switch: The hopper switch is located in the upper right hand corner, outside of the hopper. This switch is designed to shut down the feed motor whenever the hopper lid is opened.
10. Igniter: The igniter is mounted on the base of the fire pot. Combustion air travels over the red hot igniter creating super heated air that ignites the pellets.
11. Junction Box And Wiring Harness: The junction box is located on the lower right side of the appliance, behind the left front access door. The junction box and wiring harness are replaced as one component.
12. Power Supply: The power outlet is located on the lower right side of the appliance on the front of the junction box. Check the wall receptacle for 120 volt, 60 Hz (standard current). Make sure the outlet is grounded and has the correct polarity. A good surge protector is recommended. When operating with a generator you need a least 600 watts of power, or with an inverter at least 800 watts of power available for the appliance during the start cycle.
13. Red Call Light: The red call light is on the top of the junction box by the fuse. The function of the red call light is to indicate that the thermostat is calling for heat.
14. Reset Button: The reset button is located on the lower right side of firebox in behind the access door and below the heat output control switch. The function of the switch is to momentarily open the thermostat circuit, which restarts the system.
15. Thermocouple: The thermocouple is located on top of the fire pot inside the thermocouple cover (ceramic protection tube). The thermocouple sends a millivolt signal to the control box indicating the preset temperatures of the green and red lights have been obtained.
16. Thermostat: The appliance is designed to run on a 5 volt DC thermostat. The heat anticipator, if present, should be set on the lowest setting available.

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17. Snap Disc #1 (Convection Blower) 110°F: Snap disc #1 is located on the right side of the firebox. There are 2 purple wires connected to it. This snap disc turns the convection blower on and off as needed. Power is always present at snap disc #1 if the appliance is powered up.
18. Snap Disc #2 (Fuel Delivery Interrupt) 250°F: Snap disc #2 is located on the back side of the feed drop tube. There is 1 orange wire and 1 black wire connected to it. This snap disc will turn off the feed system, which will turn off the appliance if an over fire condition should occur or if the convection blower should fail to operate. If this occurs the snap disc with automatically reset itself.
19. Snap Disc #3 (Burn Back Protector) 250°F: Snap disc #3 is mounted on the back of the auger tube in the center of the appliance and has a reset button. To access it remove the right side panel. If the fire tries to burn back into the feed system or push exhaust up the feed tube, this snap disc will shut the entire system off. This disc must be manually reset. Power is always present at snap disc #3 if the appliance is powered up.

20. Vacuum Switch: The vacuum switch is located on the lower right side of the appliance behind left access panel. This switch turns the feed system on when vacuum is present in the firebox. The vacuum switch is a safety device to shut off the feed motor if the exhaust or the heat exchanger system is dirty or plugged or if the firebox door is open.
21. Wiring Schematic: See Figure 29.1 below
The power outlet is located on the right rear of the appliance beneath the heat output switch and reset button.

THERMOCOUPLE
HEAT OUTPUT SWITCH

THERMOS TAT BLOCK

YELLOW
RED ORANGE WHITE BLUE BLACK BLACK YELLOW RED PURPLE GR AY BLUE BLACK BLACK

CALL LIGHT

RESET BUTTON

VACUUM SWITCH

HOPPER SWITCH

SNAP CAPACITOR FEED

DISC #2

MOTOR

SNAP CONVECTION DISC #1 BLOWER
COMBUSTION BLOWER

SNAP DISC #3

FUSE

IGNITOR
Figure 29.1

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B. Component Locations
10 Heat Exchanger Tubes
Cleaning Rods Figure 30.1 – Cleaning Rods & Heat Exchanger Tubes
Right Side

Feed Motor

Combustion Blower Vacuum Switch

Figure 30.2

Convection Blower

Leveling Bolt

Firepot Cleaning
Rod

Heat Output Switch

Red Call
Light Fuse

Control Box

Blue Light Red/Green/Amber

Light

Power Cord Outlet

Reset Button

Junction Box

Thermostat Block

Figure 30.3

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C. Service and Maintenance Log

Date of Service

Performed By

Description of Service

31

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Date of Service

Performed By

Description of Service

32

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D. Service Parts List

R
Service Parts

Castile Insert-C

Castile Pellet Insert

Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

CASTILEI-MBK-C, CASTILEI-PMH-C, CASTILEI-TWL-C

1

5

2

3

4 6
78

9

40 39
41
42

38
37 36 35

10
11 12

32 31
25

34 33
30

13

21

29

15

14

23

22

24 17 16
18 19 26

28

20 27
Part number list on following pages.

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R
Service Parts

Castile Insert-C
Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

Stocked at Depot

ITEM

DESCRIPTION

COMMENTS PART NUMBER

Matte Black

7022-129BK

1 Top Cast

Mahogany

7022-129PMH

Twilight

7022-129TWL

2 Handle Cover Plate

SRV7022-144

3 Heat Shield, Top

SRV7022-143

4 Hinge Assembly, Top

SRV7036-006

Hopper Switch

SRV7000-375

Y

Wire Harness, Hopper Switch

SRV414-1220

Y

5 Side Cast Hook

SRV7022-132

Thumb Screw, 1/4-20 x 1/2

Pkg of 10

7000-617/10

Y

Matte Black

414-0050BK

6 Side

Mahogany

SRV414-0050PMH

Twilight

SRV414-0050TWL

7 Glass Assembly, Side, 1 Piece – 5-7/8 in. W x 9 in. H

Interchangeable SRV414-5380

Y

Gasket, Channel 1/8 x 1-1/4

10 Ft.

7000-377/10

Y

8 Backer, Side Window

Interchangeable SRV414-0280

9 Door Hinge Assembly

SRV7022-012

Y

Hinge, Door, Male

SRV450-2810

10 Deflector, Bottom Airwash

SRV413-0680

11 Baffle Assembly

SRV7001-034

Y

12 Door Rope, 7/8″

8 Ft

842-2350

Y

13 Brick, Left / Right, Cast

SRV414-0270

14 Brick, Center, Cast

SRV414-0260

Firepot Pull Rod Assembly

15.1 15.2

15 Firepot Pull Rod Assembly

15.1

Spring, Firepot

15.2

Washer, 5/16 Sae

Additional service part numbers appear on following page.

Pkg of 10 Pkg of 50

34

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SRV414-5270 200-2050 7000-579/10 3-30-0205-50

Y Y Y
03/24

R
Service Parts

Castile Insert-C
Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM

DESCRIPTION

COMMENTS PART NUMBER

Stocked at Depot

Firepot and Associted Parts

16.1

16.2

16.3 16.4

16 Firepot Assembly

16.1

Bolt, Hex Head, 1/4-20 X 1

16.2

Gasket, Firepot

16.3

Heating Element Assembly 18″ (Loop Igniter)

16.4

Wing Thumb Screw 8-32 x 1/2

Bushing, Firepot

Floor, Firepot

Nut, Lock 1/4-20

Bolt, Firepot, 1-1/4″ Long

17 Thermocouple Cover

18 Thermocouple Clamp Bolt, Hex Head, 1/4-20 X 1
19 Thermocouple 20 Ash Pan Assembly 21 Plate, Ash Cleanout 22 Magnet Round 23 Bracket, Magnet 24 Wire Harness
Fuse, 7 Amp, Junction Box 25 Control Board 3 Speed
Fuse, 8 Amp, Control Box 26 Face Hinge

27 Face

Additional service part numbers appear on following page.

35

7022-802L

Pkg of 10 Pkg of 1 Pkg of 10 Pkg of 24
Pkg of 25 Pkg of 25 Pkg of 10 Pkg of 10
Pkg of 10 Pkg of 10 Matte Black Mahogany Twilight

SRV414-5200 25221A/10 SRV240-0930 SRV7000-462 SRV7000-462/10 7000-223/24 410-8320 414-0290 226-0090/25 225-0120/25 812-1322 812-4920 SRV7001-203 25221A/10 812-4470 SRV414-6240 SRV7001-186 SRV7000-140 SRV414-0930 SRV414-1040 812-0380/10 SRV7000-704 812-3780/10 SRV7022-138 414-0040BK SRV414-0040PMH SRV414-0040TWL

Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
Y
Y Y Y Y
03/24

R
Service Parts

Castile Insert-C

Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM

DESCRIPTION

COMMENTS PART NUMBER

Stocked at Depot

28 Door Assembly

28.3

28.2 28.1

28.4 28.5

28.7 28.6

28 Door Assembly

28.1

Hinge, Female

28.2

Glass Assembly

28.3

3/4 Inch Rope Gasket

28.4

Screw, Pan Head Philips, 10/32 X 1/4

28.5

Screw, Machine Screw 1/4-20X5/8

28.6

Door Latch Assembly

28.7

Screw, Pan Head Philips 8-32X1/4

29 Vacuum Switch

Hose, Vacuum, 5/32 Id

Hose, Barb Assembly

30 Corner Post

31 Bolt, GRD 2 Tap 3/8 x 4

32 Snap Disc, F110F-20 ( #1 )

33 Feed Assembly

33.1 33.2 33.3 33.4

50 Ft 100 Ft Pkg of 24 Pkg of 24 Pkg of 40 3 Ft
33.5 33.6

SRV7021-031

SRV450-2910

Y

SRV7021-032

Y

SRV240-0051M

832-1520

229-1230/24

Y

220-0440/24

Y

SRV7021-006

225-0240/40

Y

SRV7000-531

Y

SRV240-0450

Y

SRV229-0920

SRV7022-104

223-0140

SRV230-1220

Y

33 Feed Assembly

33.1

Screw, 8-32 x 3/8 PH,TF

33.2

Feed Motor

33.3

Collar, Set, 7/8

33.4

Feed Bearing

33.5

Gasket, Feed Motor

33.6

Feed Spring Assembly (Only)

33.7

Set Screw 5/16-18 x 1/4

Additional service part numbers appear on following page.

33.7 Pkg of 40
Pkg of 25

36

7022-802L

812-4760 225-0500/40 812-4421 229-0520 SRV7000-598 SRV240-0731 SRV7001-046 225-0550/25

Y Y Y
Y Y Y Y
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R
Service Parts

Castile Insert-C

Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM 34
35
36 37 38 39 40 41 42

DESCRIPTION

COMMENTS

Exhaust Combustion Blower, 45 CFM

Gasket, Exhaust Combustion Blower (between…)

…Housing & Stove …Housing & Motor

Exhaust Transition Assembly

Latch, Draw

Gasket, Flue Adapter

Exhaust Adapter Assembly

Blower Retainer

Snap Disc, L250F-95 ( #2 )

Snap Disc, Manual Reset, L250F ( #3 )

Convection Blower, 150 CFM

Feed Adjustment Plate

Brick Hangers (Left & Right)

1 Set

Component Pack Assembly (Includes Firepot Cleanout Tool, Touch-Up Paint, Power Cord, Thermostat Wire Harness, Owners Manual, Warranty Card, “How-To” Dvd

Matte Black Twilight Mahogany

Cleanout Tool

Matte Black

Paint Touch-Up

Twilight

Mahogany

Power Cord

Harness, Thermostat Wire

Reset Button Assembly

OPTIONAL ACCESSORIES

Adjustable Hearth Support – 12″ x 50″, 2-10″ H

Damper, 3 Inch – Tall Vertical Installs Only

Damper, 4 Inch – Tall Vertical Installs Only

Log Set

Log Rear, Left

Log Rear, Right

Outside Air Kit, Rear

Channel, Air Intake

Cover, Outside Air Kit, Floor

PART NUMBER 812-4400 SRV240-0812 812-4710 SRV414-5100 229-0230 SRV7036-180 SRV414-5850 SRV7058-148 SRV7000-268 SRV230-1290 812-4900 SRV7022-119 SRV8787-013 SRV7022-031 SRV7022-032 SRV7022-033 SRV414-1140 3-42-19905 0001285 1-00-0014 3-20-51578 SRV230-0810 SRV7000-040
ADJSPT-12 PEL-DAMP3 PEL-DAMP4 LOGS-30-OE 7050-144 7050-143 811-0872 SRV413-7040 SRV411-1071

Stocked at Depot
Y Y Y
Y
Y Y Y
Y
Y
Y

Hose, Alum Flex, 2 Inch x 3 Ft

3 Ft

SRV200-0860

Outside Air Cap Assembly Outside Air Collar Assembly

SRV7001-044 SRV7001-045

Trim Plate, Outside Air Kit

SRV412-7100

Pullrod Handle

PULLROD-HNDL

Additional service part numbers appear on following page.

37

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R
Service Parts

Castile Insert-C
Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

Stocked at Depot

ITEM

DESCRIPTION

COMMENTS PART NUMBER

Surround Trim Assembly 43 X 31

Black Nickel

TRIMKIT-4331-BK TRIMKIT-4331-NL

Surround Trim Assembly 51 X 34

Black Nickel

TRIMKIT-5134-BK TRIMKIT-5134-NL

Surround, Basic, Large

SP-CSTLI5134

Component Pack

SRV7022-055

Surround, Basic, Standard

SP-CSTLI4331

Component Pack

SRV7022-055

Surround, Standard

Use With Cast Trim SP-CSTLI4230-CM

Component Pack

SRV7022-054

Surround, Standard

Use With Cast Trim SP-CSTLI4834-CM

Thermostat, Programmable

PROG-STAT

Matte Black

811-0930

Trim Cast

Mahogany

811-0960

Twilight

TR-CAST-TWL

Matte Black

414-7090MBK

Footer, Left

Mahogany

414-7090PMH

Twilight

414-7090TWL

Matte Black

414-7100MBK

Footer, Right

Mahogany

414-7100PMH

Twilight

414-7100TWL

Matte Black

414-7110MBK

Header

Mahogany

414-7110PMH

Twilight

414-7110TWL

Matte Black

414-7120MBK

Trim Leg, Left

Mahogany

414-7120PMH

Twilight

414-7120TWL

Matte Black

414-7130MBK

Trim Leg, Right

Mahogany

414-7130PMH

Twilight

414-7130TWL

Additional service part numbers appear on following page.

38

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03/24

R
Service Parts

Castile Insert-C
Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: May 2019

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM

DESCRIPTION

Avk Rivnut Repair Kit Bolt, Firepot, 1-1/4″ Long Bolt, Hex Head, 1/4-20 X 1 Bumper, Rubber Leveling Bolt Nut, Capped, Push, 1/4 Nut, Lock 1/4-20 Nut, Ser Flange Small 1/4-20 Nut, Wing, 8-32 Push Retainer, 5/16 Screw, 8-32 X 1/4 Screw Flat Head 1/4-20 Screw, 1/4-20X3/8 Phillips Button Head Screw, Flat Head Philips 8-32X1/2 Screw, Machine Screw 1/4-20X5/8 Screw, Pan Head Philips 8-32 X 3/8 Screw, Pan Head Philips Tc 8-32X1/2 Screw, Pan Head Philips, 10/32 X 1/4 Screw, Set 5/16-18 X 1/4 Screw, Sheet Metal #8 X 1/2 S-Grip Thumb Screw, 1/4-20 X 1/2 Washer, 1/4 Sae
Washer, 5/16 Sae
Wing Thumb Screw 8-32X1/2

COMMENTS FASTENERS
Qty: 25 Pkg of 10 Pkg of 12 Pkg of 25 Pkg of 24 Qty: 25 Pkg of 24 Pkg of 24 Pkg of 100 Qty: 40 Pkg of 24 Pkg of 24 Pkg of 12 Pkg of 24 Pkg of 40 Pkg of 25 Pkg of 24 Qty: 25 Pkg of 40 Pkg of 10 Pkg of 24 Pkg of 10 Pkg of 50 Pkg of 24

PART NUMBER
RIVNUT-REPAIR 225-0120/25 25221A/10 SRV224-0340/12 220-0080/25 7000-157/24 226-0090/25 226-0130/24 226-0160/24 3-31-94807-100 225-0240/40 7000-130/24 7000-401/24 220-0490/12 220-0440/24 225-0500/40 220-0030/25 229-1230/24 225-0550/25 12460/40 7000-617/10 28758/24 7000-579/10 3-30-0205-50 7000-223/24

Stocked at Depot
Y
Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y Y Y Y

39

7022-802L

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CONTACT INFORMATION
Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032
Division of HNI INDUSTRIES
Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafire.com

CAUTION

DO NOT DISCARD THIS MANUAL

· Important operating · Read, understand · Leave this

and maintenance

and follow these

manual with party

instructions

instructions for

responsible for

included.

safe installation

use and operation

and operation.

of this appliance.

DISDCOARNDOT

We recommend that you record the following pertinent information for your heating appliance.

Date purchased/installed: Serial Number: Dealership purchased from: Notes:

Location on appliance:

Dealer Phone: 1(

)

–

This product may be covered by one or more of the following patents: (United States) 5341794, 5263471, 6688302, 7216645, 7047962 or other U.S. and foreign patents pending.

40

7022-802L

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References

• P65Warnings.ca.gov
• Quadra-Fire Stoves & Fireplace Inserts | Forge & Flame
• Quadra-Fire Stoves & Fireplace Inserts | Forge & Flame
• Quadra-Fire Stove and Insert Use & Care Videos | Forge & Flame

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