DOOR Cellular Field Station User Guide

DOOR Cellular Field Station

Specifications

• Product: DOOR Cellular Field Station
• Model: 2024
• Brand: DOOR.com
• Connectivity: WiFi, Ethernet, Cellular
• Battery: Li-On rechargeable, 2500mAh, 3.6V
• Power Supply: AC Adapter (5V/2A)

Product Usage Instructions

1. Getting Started
   Before setting up your DOOR Cellular Field Station, ensure you have all the components from the kit. Familiarize yourself with the device and its LED indicators.

2. Connecting to Power
   Connect the AC power supply adapter to the power port on the Cellular Field Station. Use the provided Li-On rechargeable battery for backup power if needed.

3. Network Connectivity
   The Cellular Field Station connects to the internet via WiFi, Ethernet, or Cellular. Make sure you have a stable internet connection for optimal performance.

WiFi Connection:
If using WiFi, ensure your router is set up to connect to the 2.4GHz band. Adjust router settings if needed for successful connection.

Cellular Connection:
For 5G cellular service, ensure you are in an area with coverage. Multiple Field Stations might be needed for extensive setups.

Troubleshooting
If you encounter issues with connectivity or device errors, refer to the user manual for troubleshooting steps. Contact technical support if problems persist.

Frequently Asked Questions (FAQ)

• Q: Can DOOR Field Stations connect to public WiFi networks?
  A: No, DOOR Field Stations are not compatible with public WiFi networks such as those found in hotels or airports.

• Q: What do the different LED indicators on the Cellular Field Station mean?
  A: The PWR LED indicates power status, the Internet LED shows internet connectivity, and the Cellular LED indicates cellular network status. Refer to the user manual for detailed LED behaviors.

Cellular Field Station
Quick Start Guide 2024
Door.com

Welcome!

• Thank you for choosing DOOR products!

• At DOOR we’re reinventing how we live. Through the foundation of access control

• Worker—the builder, property manager,  provider—that keeps the world running smoothly.

• These individuals are the cornerstone of vital services such as housing, transportation, cleaning, dog walking, and more. They deserve access to technology and products that empower
  their customers while maximizing the

• DOOR is proud to stand by and innovate  for our Honest Day’s Worker every day!

Before You Begin

Please note the following user guide icons:

• Very important information, please read carefully
• Good to know, helpful tips for installation

DOOR Cellular Field Station serves as a gateway connecting DOOR devices to the internet. Unlike many smart home systems where devices connect individually to the network or WiFi, DOOR devices communicate solely with the DOOR Field Station, which in turn connects to the internet, cloud server, and the DOOR App. A continuous internet connection is essential for the Cellular Field Station, achievable through WiFi, Ethernet,

• When all three connectivity options are available, the network connection for our
• WiFi, and then Cellular.
• When using WiFi, it’s important to note that DOOR Field Stations are compatible only with  might not display separate SSIDs for each, or both bands might share the same SSID. If you the one to connect your Cellular Field Station to. Generally, routers will automatically connect the Cellular Field Station to the 2.4
• cases, you might need to adjust your router settings for a successful connection.
• For more guidance, consult the ‘WiFi Considerations’ section.
• The Cellular Field Station is equipped with access exclusively for the device. for use with the Cellular Field Station and cannot be extracted for alternative uses.
• It’s crucial to distinguish between “5 GHz” WiFi and “5G” cellular service, as they are entirely different technologies. For expansive setups, such as in large buildings or to support a vast number of devices, multiple DOOR Field Stations. Remember, the DOOR wireless network boasts an impressive quarter-mile open-air range.
• Be aware that multi-step authentication WiFi networks, commonly found in hotels or airports, are not compatible with DOOR Field Stations.

In the Kit

Get to Know Your Device

Please take a moment to familiarize yourself with your new Cellular Field Station.

LED Behaviors

Ethernet Jack LED Behaviors

(Disregard LEDs If Port Is Not Being Used)

Add Device To DOOR App

If you are new to DOOR, please install the DOOR App on your phone, if you have not already.

Open the app and tap Sign up for an account. You will be required to provide a username and a password. Follow the instructions, to set up a new account.

Log in to the app using your new username and password. If you already have an account, please ensure you log in using that one.

1. In the Home screen of the app, tap on the card located in the top right.
   Add Device To DOOR App

2. Tap on the “Add device” icon.

3. Tap on the “Add device” icon. camera, if requested. A viewfinder will be shown on the app.

4. Hold the phone over the QR code so that the code appears in the viewfinder. If successful, the next steps will be displayed.

5. Follow the on-screen instructions in the DOOR App, which will guide you step by step.

Considerations

• You can find it more convenient to set-up your Cellular Field Station at a desk or table before placing it or installing it where it will be permanently located. Direct connection to your internet/network hardware (router, switch, satellite, etc) via Ethernet is required
• Cellular Field Station to your internet/network equipment either using the included Ethernet patch cord, or another Ethernet cord.
• For larger homes and buildings, and/or if you will have devices outside of your home, it’s possible you may need to relocate the Cellular Field Station to an optimal location, in order to cover your entire home, building or property. And should one Field Station not be as you want, later, to extend the coverage of the DOOR wireless network.
• The Cellular Field Station will require a dedicated AC outlet for the included power adapter.
• The Cellular Field Station has a backup 18650, 2500mAh, 3.6V) with the purpose of maintaining full functionality in the event of a power outage. When the primary power source (AC power supply) t the Field Station is interrupted, it seamlessly transitions to a battery is capable of sustaining the device for approximately 4 hours, ensuring continuous
• To maximize the battery’s lifespan, the Cellular Field Station is equipped with an automatic battery maintenance feature. This system is designed to discharge the battery for two hours every 30 days, starting from the discharging helps in preserving the battery’s  health and efficiency.
• Your Cellular Field Station is intended to be installed indoors, and kept clean and dry.
• Do not place your Cellular Field Station near sources of heat, like a space heater, as well as intense direct sunlight, either of which can damage the Cellular Field Station.
• Avoid placing your Cellular Field Station inside, on or near metal, or sources of radio or electromagnetic energy or interference. Avoid placing your Cellular Field Station under or on top of your WiFi router, satellites or any such RF signals transmission sources.

Connections & Power-Up

1. As shown, power up the Cellular Field Station by connecting the adapter cable (A) to the power jack (B) on the Cellular Field Station, and plug it into an outlet.
2. Turn the power switch to ON, the green status indicator should flash a few seconds:
3. It is recommended that you connect your Cellular Field Station to the network/internet Using the supplied Ethernet patch cord (C), connect one end (D) to the Cellular Field Station, and the other end (E) to an open port on your router or switch. The blue Internet indicator should turn on:

If your Cellular Field Station is NOT Online
cable connections. Check LED indicators on the Ethernet jack on your Cellular Field Station (refer to section E). There should be similar LED activity on your router or switch (refer to your router/switch documentation).

Mobile Device Settings

Approve app access to your network and/or location:

1. iOS phones only: if prompted, enable Local Network Access. (Search “iOS location services” for more information).
2. Android or iOS, if prompted, grant access to your location. Tap Allow Once. This is required for the next steps.

To check or edit Location Services on your phone:
iOS:

• Go to Settings, tap Privacy, tap Location   Services
• Ensure Location Services is on/enabled.
• Scroll down to and tap the DOOR App
• Select While Using the App – Enable Precise

Location Android:

• Go to Settings, tap Location.
• Ensure Location is On.
• Tap App Permissions. Scroll down to and tap the DOOR App, then set permission to
• Allowed Only While in Use

Ensure you are logged into your WiFi:

1. In your phone, open WiFi settings (Settings, WiFi).
2. If there is only one SSID (network ID) you recognize, you will use that one.
3. Select the appropriate network and
   If your SSID is hidden, you must manually log into it on your phone, by selecting “Other…” in Other Networks or Choose a Network.

WiFi Considerations

Your Cellular Field Station connects to the cloud via an Ethernet, WiFi, or Cellular network. If an Ethernet connection is available, we recommend using it, and this is the “Plug, Plug & Play” method that will result in the easiest and fastest setup of your Cellular Field Station.

• There are additional connection with your Cellular Field Station: equipment may require updating the WiFi-related settings in the DOOR App again.
• Changing your WiFi passwords or SSID name will require updating the WiFi-related settings in the DOOR App again. A WiFi connection, if optional, may not be ideal for you if:
• Your WiFi is not dependable or stable.
• You are not the owner/administrator of the network/WiFi.
• You’ve forgotten or do not have the WiFi password.
• Your WiFi has a second verification process or additional security
•  You’d rather not share your WiFi credentials with additional apps. If you have a mesh and/or WiFi 6 type network, like a Google Nest, TP-Link Mesh, or Eero, you will most likely need to disable the 5GHz WiFi band while connecting your Cellular Field Station.

WIFI Setup

1. Tap on the “Devices” section on the DOOR App.
2. Tap on the Cellular Field Station card.
3. Press the Cellular Field Station’s SET button for 5 seconds or until the Blue Internet
4. In the DOOR app, tap on the “Settings” icon from the Field Station.
5. Select your Wi-Fi network and enter the password.
6. Tap on “Connect”
7. Tap on “View device” to check that the device is now connected to your Wi-Fi network.

Take into account the following considerations:

• If your Cellular Field Station was not already connected to internet, the Field Station’s blue internet LED should now be on solid, indicating the Cellular Field Station is connected to the internet.
• Your Cellular Field Station may appear offline in the app if it was not already connected to the internet via the Ethernet cable. Tap the refresh icon or swipe down on the screen, to refresh the app.
• In the App, confirm the Wifi icon is green (indicating a WiFi connection), with your SSID name shown below it.
• If you are not leaving your Cellular Field Station connected to Ethernet, you may remove the Ethernet patch cord at this time. Verify the Cellular Field Station’s Internet LED indicator remains a solid blue, and in the app. the Cellular Field Station online.
• If you are moving your Cellular Field Station to its permanent location, you can do so at this time. Verify the Cellular Field Station comes online automatically shortly arter being powered back up.
• If you experience difficulties connecting the Cellular Field Station to your WiFi, try temporarily disabling or turning off your 5 GHz band. Check for this option in your router’s app, or by connecting to your router via a browser interface (refer to your router documentation, as needed.

FCC Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for  compliance could void the user’s authority to operate the equipment.

Note : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.

Contact Us

• Support
• support@door.com
• Door Technologies, Inc. www.door.com
• 1220 N Price Rd
• STE 2
• ASCCopyright © 2024 Door Technologies, Inc. All rights reserved. download the DOOR App:

References

• Door

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