PHILIPS PPM3311 Neck and Shoulder Massager User Manual

PHILIPS PPM3311 Neck and Shoulder Massager

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There may be certain differences between the content of this manual and your product. Please refer to the actual product. We reserve the right to update the product at any time without prior notice. © 2023 Aq uaShield All rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license. This product has been manufactured by and is sold under the responsibility of Guangdong Deerma Technology Company Limited and Guangdong Deerma Technology Company Limited Is the warrantor to this product. Made in China

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Please read this manual carefully before using the product and keep it properly. The manual is available at www.philips.com

Symbol Description

To avoid personal injury or property damage, be sure to observe the contents below.

• The following symbols are used to illustrate what you should observe.
• Indicates prohibition
• Indicates the actions that need to be subject to instructions

People Restricted or Prohibited from Use

• The product should be used with caution by the following groups

• People who are treated in medical institutions or have the following conditions shall consult with a doctor or physical therapist before using.

• People who are implanted with pacemakers or other medical electronic devices in their bodies

• People with malignant tumors

• People with heart disease

• People with highly impaired nerve endings caused by diabetes

• People with skin trauma

• People with a fever or body temperature exceeding 38°C

• People who are easy to suffer from numbness

• People who have difficulty with respirators

• People with hypertension

• People with acute symptoms such as visceral diseases (inflammation, hepatitis, gastroenteritis)

• People suffering from rheumatoid arthritis, arthritis, and gout

• People with acute symptoms such as visceral diseases (gastritis, hepatitis, gastroenteritis)

• People who have experienced low-temperature burns

• People with abnormal backbones

• People who have vascular disorders

• People who use restorers

• People with abnormal body sensations

• The product is not allowed to be used by the following groups/ under the following circumstances People who are prohibited from exercising or stretching activities as advised by doctor.
  For example, people with thromboembolism, severe aneurysms, acute venous aneurysms, various skin inflammations, and various skin infections. Because they are easy to worsen, these people are prohibited from using this product.

• This product is not suitable for people who cannot express their will or operate the device themselves.

• Children under the age of 6 are not allowed to use. Adolescents aged 6-14 should use it under the guidance of an adult guardian.

• Do not use the product on the head, chest, or abdomen.

  • Stop using the product immediately in case of abnormal reactions such as dizziness, vomiting, and palpitations during use.

• The device is set to automatically shut down after 10 minutes. Do not use it for more than 10 minutes each time. Keep the device rest for 30 minutes after each use to ensure the extension of its service life.

• Do not use the product under the following circumstances:

  • When you are severely tired
  • Within 30 minutes before and after meals
  • When you are drunk

Precautions for Use

• The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• This appliance contains batteries that are only replaceable by skilled persons.
• Must be only supplied at safety extra low voltage corresponding to the marking on the appliance.
• If the battery power is depleted during i8lrst use or after being left aside for a long time, follow the instructions for charging to ensure that the product can work normally.
• In case of any abnormality failing to operate, immediately cut off the power supply, otherwise high temperature or short circuit accidents may occur. Meanwhile, please contact the maintenance service center in time.
• Do not use the product on the same area for more than 30 minutes, otherwise, it may cause muscle fatigue or burns in the massage area and result in discomfort.
• Unplug the charging cable in case of a power outage.
• Do not stand on top of main unit or use the product as a toy to avoid accidents.
• Do not disassemble, modify, or repair the product by yourself, nor unzip the product by yourself.

Precautions for the Use of Places

• Do not cover the product with a towel or cloth during use.
• Do not use the product near a bathtub, shower, washbasin, or other high-humidity vessel filled with water.
• Do not use the product near a stove or inside an electric heating quilt. or on heating appliances such as an electric blanket, which is easy to cause fire or failure.

Precautions for Maintenance

• If the product is not in use for a long time, it is recommended to fully charge it once every 1 month.
• Be sure to confirm whether the switch is normal in advance before it is used again if it has not been used for a long time.
• The product is equipped with a simple shockproof facility and is suitable for air, railway, road, and ship transportation. Keep away from rain and snow splashing, inversion, and collision during transportation.
• Keep the product out of reach of children.
• Make the device cool down before storing it.
• Do not drop the main unit, nor strike it strongly.
• Do not exert great force on the device on purpose.
• Do not pour water on the product.
• Do not use volatile oil, thinner, alcohol, strong alkaline detergent, bleach, etc. for cleaning and maintenance.

Precautions for the Use of Places

• Do not cover the product with a towel or cloth during use.
• Do not use the product near a bathtub, shower, washbasin, or other high-humidity vessel filled with water.
• Do not use the product near a stove or inside an electric heating quilt. or on heating appliances such as an electric blanket, which is easy to cause fire or failure.

Precautions for Maintenance

• If the product is not in use for a long time, it is recommended to fully charge it once every 1 month.
• Be sure to confirm whether the switch is normal in advance before it is used again if it has not been used for a long time.
• The product is equipped with a simple shockproof facility and is suitable for air, railway, road, and ship transportation. Keep away from rain and snow splashing, inversion, and collision during transportation.
• Keep the product out of reach of children.
• Make the device cool down before storing it.
• Do not drop the main unit, nor strike it strongly.
• Do not exert great force on the device on purpose.
• Do not pour water on the product.
• Do not use volatile oil, thinner, alcohol, strong alkaline detergent, bleach, etc. for cleaning and maintenance.

Product Features

The product is designed to relieve neck pressure by a combination of microcurrent massage and warm compress. The main body of the cushion can strongly support the chin and maintain the normal curvature of the neck. A variety of massage modes and intensities are available, which are suitable for different users for neck massage and caring.

Product Overview

How to Use

Preparations Before Use

1. Check whether the device and accessories are complete.
2. Remove the pendants and decorations to avoid affecting the massage area.

Operation

Power Function Button

Power on/off

1. Press and hold the power function button for 2 seconds to turn on/off
2. After being powered on, the device enters the pressing mode, intensity level 1, and hot compress level 1 by default. The mode indicator turns green and the power indicator turns yellow.

Adjust hot compress levels

1. Press the power function button to switch the device to hot compress level 2, and the power indicator turns orange with two beeps. Press again to switch to hot compress level 1, and cycle in sequence.
2. Double-click the power function button to turn off the hot compress, and the power indicator turns blue.
3. Double-click the power function button again to turn on hot compress level 1, and the power indicator turns yellow, with a “beep” prompt.

Mode Button

1. Switch modes Press the mode button to switch the massage modes. The color of the mode indicator changes with different modes; after switching modes, the intensity returns to level 1.
2. Turn off/on pulse massage Double click the mode button to turn off or turn on pulse massage. The mode indicator goes out when the pulse massage is turned off, and lights up when it is turned on.

Note: If both hot compress and pulse massage are turned off, the device will automatically power off after 30 seconds.

Intensity Down Button
The massage intensity is available in 1-12 levels. Press”-” to decrease the pulse intensity. Press 11 – 11 when it is at level 1, there will be two beeps.

Intensity Up Button
The massage intensity is available in 1-12 levels. Press 11 +11 to increase the pulse intensity. Press”+” when it is at level 12, there will be two beeps.

Description Of Indicator Light

1. Power indicator

Low battery warning
When the battery level is below 10% in the power-on state, the power indicator will flash blue for 5 seconds to warn, and the device will automatically shut down. When the battery level is below 10% in the power-off state, the power indicator will flash blue for 5 seconds to warn, and the device will not turn on.

Charging status display
When charging, the power indicator 1’8lashes blue slowly and remains on after being fully charged.

Mode indicator

• Pressing Mode : The mode indicator turns green, with a prompt of one beep. Patting Mode: The mode indicator turns ice blue, with a prompt of two beeps.
• Kneading Mode: The mode indicator turns dark blue, with a prompt of three beeps.
• Tuina Mode: The mode indicator turns white, with a prompt of four beeps.

Charging

1. Low battery warning When the battery level is below 10% in the power-on state, the power indicator will flash blue for 5 seconds to warn, and the device will automatically shut down. When the battery level is below 10% in the power-off state, the power indicator will flash blue for 5 seconds to warn, and the device will not turn on.
2. When charging, the power indicator 18lashes blue slowly, and the product cannot be turned on for use. It takes about 2 hours to be fully charged, and the blue indicator will remain on.

Note

1. Please use a 5V charger produced by a reputable manufacturer for charging. Do not use chargers without manufacturing information.
2. When the battery is low, the blue indicator light will flash 5 times with a voice warning, and then the product will stop working.
3. Please choose a reasonable massage method based on your situation. It is recommended to use it for no more than 30 minutes to avoid excessive massage.

Maintenance

Cleaning

1. Remove the dust from the cloth cover of the product with a vacuum cleaner, or wipe the dust gently with a clean cloth, rather than strongly pat it;
2. Wipe off the dirt on the surface with a clean cloth;
3. For the deep dirt, dampen a cloth with the neutral detergent and then gently wipe it;
4. Prevent the water from entering the product;
5. Let it air dry.

• Do not put it in places with direct sunlight or in places with high humidity after use. If it will not be used for a long time, after removing the dirt, cover it with a cloth and keep it away from dust.
• Be sure not to leave the product in a charging or working state during maintenance. Do not use wet hands to unplug the power supply to prevent electric shock.

Disposal
To protect the environment, please dispose of it according to the disposal method of each part. Do not dispose of it randomly. The lithium-ion battery used in this product is a valuable resource that can be recycled. Take out the lithium-ion battery when it is used up and discarded, and then hand it over to a professional institution that can recycle the rechargeable batteries for disposal.

1. Do not replace the battery on your own during normal use.
2. Be sure to remove the battery from the device before disposal, with the steps as follows:
   • Take apart the product controller;
   • Remove relevant internal wires and then remove the battery;
   • The product must be powered off before the battery is removed;
   • The battery must be disposed of in a safe manner

Troubleshooting

This chapter lists the most common problems to the product. If the problems you encounter are not included in the following tables, please call our service hotline or contact the authorized service center in your region.

Fa i lure to start the device

| Low battery capacity| Fully charge it before use
Did not press the operate on button to turn on| Press and hold the operator

button to turn on and use

Suddenly stop operating halfway

| Low battery capacity| Fully charge it before use
The device completed a 10-minute massage and powered off| If you intend to massage again press and hold the operation button for

seconds again

Failure to charge o no

charge i n g indication

| The adapter o charging cab e is not connected properly| Reconnect the charging cable and plug in the adapter to charge
Internal components failure| Please contact after-sales

serv ce

If the product has been left unused for a long time, be sure to confirm that its functions are normal before using it again

Regular Check

| Are there anv following faults

• Whether the charging cable or charging port is hot

• Whether the charging cable is deeply scratched or deformed, or has a burnt smell

. Whether there is abnormal sound or vibration during work

·    Whether the product can work properly after powering on

·    Whether there are other abnormalities or faults

| In the event of the above faults, stop using the device immediately and cut off the power supply to prevent accidents. Please send it to our maintenance center.

Note

If the fault cannot be eliminated or the product still cannot be operated ideally, contact the after-sales service personnel, and do not disassemble or attempt to repair it by yourself.

Technical Parameters

Service Guideline for Warranty

Warranty and Service
If you need information or have any questions, please visit www.philips.com/­support or contact the consumer service center in your country/region. If there is no consumer service center in your country/region, please contact your local distributor. Within two years from the date of purchase, you will receive free warranty service for any damage caused by manufacturing process problems, or any damage to components under normal use conditions confirmed by our maintenance service personnel. Warranty service excludes frequently replaced consumables, auxiliary equipment, shipping costs, and door-to-door service. Please show proof of purchase to service personnel when servicing.

Malaysia
Consumer Care: +60-128868274 Email: philips.massage@realfltmy.net

Singapore
Consumer Care: +65-89420233 Email: philips.massage@realfitsg.net

Philippines
Consumer Care: +63-9604111314 Email: Philips.massager.ph@orrohome.com

Thailand
Consumer Care: +66-20051888 Email: Philips_massager@orrohome.co.th

Indonesia
Consumer Care: +021-39715012 / +021-39715013 Email: Philips_Massager.lD@orrohomeindonesia.com

Vietnam
Consumer Care: +84-909800829 Email: Philips.massager.VN@orrohome.vn

Warranty Card

Product Model| | User Name|
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Sales Agency| | Phone Number|
Date of Purchase| | Serial Number|
Special Technical

Service Center

| | User Address|
It ems of Maintenance| Date| Service Personnel
| |
| |
| |
| |

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