HEAT SURGE HS-30000523 Fireless Flame Fireplace User Manual

: July 6, 2024
: HEAT SURGE

Table of Contents

HEAT SURGE HS-30000523 Fireless Flame Fireplace
Product Usage Instructions
SET UP
Operation
FIREPLACE Control PANEL
CONTROL PANEL INDICATOR LIGHTS
OPERATION
FILTER INSTRUCTIONS (optional product offering)
MAINTENANCE
CHANGING LIGHT BULBS
CLEANING
TROUBLESHOOTING
PORTRAIT FIREPLACE MOUNTING INSTRUCTIONS
For New Units 1 YEAR LIMITED WARRANTY
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

HEAT SURGE HS-30000523 Fireless Flame Fireplace

Specifications

Model: Heat Surge HS-30000523
Type: Electric Fireplace
Features: Hybrid-ThermicTM technology

Product Usage Instructions

General Instructions
Before using the electric fireplace, ensure the following steps:

Unpack the fireplace and allow it to acclimate to interior temperatures for 1 hour in cold climates.
Read and retain the owner’s manual for reference.

Important Instructions

Read all instructions before using the heating unit.
Ensure a secure plug/outlet fit; replace the outlet if necessary.
Avoid using outlets controlled by a wall switch.
Keep combustible materials at least 3 feet away from the front of the unit.
Use a three-prong grounded extension cord if needed.
Avoid placing heavy objects on top of the unit to prevent tipping.
Supervise children around the fireplace and do not allow them to play near it.

Moving the Fireplace
Exercise caution when moving the fireplace between rooms. Supervise children and avoid placing items on the mantle that could encourage climbing.

FAQ

Q: Can I use an extension cord with the electric fireplace?
A: Yes, you can use a three-prong grounded extension cord of at least 14 gauge if required. Avoid non-compliant extension cords to prevent overheating and fire risks.
Q: What should I do if the unit shuts off automatically?
A: If the unit shuts off for any reason, refer to the troubleshooting section in the owner’s manual for further instructions. Ensure safety features like tip-over switch and surge protector are functioning properly.
Q: How should I clean the Cool Touch Vent?
A: To clean the vent, switch off the fireplace, allow it to cool, then gently wipe the vent with a soft cloth. Do not use abrasive cleaners or materials that could damage the vent.

Heat Surge HS-30000523 Owner’s Manual
Shop genuine replacement parts for Heat Surge HS-30000523
Find Your Heat Surge Fireplace Parts – Select From 53 Models

FIREPLACE MANUAL MANUAL

Roll-n-Glow® Estate
Roll-n-Glow® Cozy
Roll-n-Glow® Curio
Grandeur
Accent
Duo
Cozy Entertainment Center
Portrait
Manual Chimenea Manuel du foyer
(All Hybrid-Thermictm Models)

CONGRATULATIONS!

Enjoy the warmth and ambiance of your new, one-of-a-kind, energy efﬁcient, electric ﬁreplace with this Amish crafted piece of ﬁne furniture.
Please be sure to read and retain this short and easy to read owner’s manual
GENERAL INSTRUCTIONS. READ PRIOR TO USE (If using this product in a cold climate, unpack the fireplace and allow the heating unit to acclimate to interior temperatures for 1 hour prior to use.)
GENERAL WARNING: When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following:

IMPORTANT INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING THE HEATING UNIT (UL LISTED). DO NOT PLUG INTO LOOSE FITTING OUTLET. Check periodically for a secure plug/outlet fit. If the plug does not fit snugly into the outlet or if the plug becomes very hot, YOUR OUTLET MAY NEED TO BE REPLACED.
Check with a qualified electrician to replace the outlet before use of the fireplace.
DO NOT use in outlet that is controlled by a wall switch. This unit is equipped with the new patent pending Cool Touch Vent.
This new vent is designed to keep the front of your fireplace cool while in heat mode. Even with this advanced vent, the air that is blowing out of this fireplace is still hot. To avoid burns, .
DO NOT let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, paper, clothing and curtains at least 3 feet (0.9m) from the front of the heating unit. If an extension cord is required, it must be a three prong grounded cord of at least 14 gauge. Avoid the use of non- compliant extension cords, because these extension cords may overheat and cause damage to the fireplace and risk of fire. This unit contains many safety features. One of these features is a built-in tip over switch that automatically shuts the unit off in the unlikely event of the unit tipping over while in use.
The unit is also equipped with a 15 amp surge protector that will protect the unit in the event of an electrical surge.
If the unit shuts off automatically for any reason, please refer to the troubleshooting section for further instructions. Extreme caution is necessary when any heating unit is used by or near children or invalids and whenever the heater is left operating and unattended.
DO NOT place heavy objects such as TVs, stereos or computers on top of this unit. Placing heavy objects on top may cause the unit to become unbalanced and tip over.
Use caution when moving the fireplace unit from room to room. Carefully supervise children, DO NOT permit them to play on or around the unit. DO NOT place items on top of the mantle that might tempt children to climb on the fireplace.
Always unplug the heating unit when not in use.
DO NOT operate any heating unit with a damaged cord or plug or after the unit malfunctions, has been dropped or damaged in any manner. Contact Customer Satisfaction at the number listed in the Customer Satisfaction section of this manual for further instructions.
DO NOT use outdoors.
This heating unit is not intended for use in bathrooms, laundry areas and similar indoor locations. NEVER locate heating unit where it may fall into a bathtub or other water container.
DO NOT run cord under carpeting. DO NOT cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas where it will not be tripped over.
To prevent overloading a circuit, DO NOT plug the heater into a circuit that is already supplying power to other appliances.
DO NOT plug this heating unit into power strips or surge protectors.
This heater is for use on 120 volts. The cord has a plug as shown in figure A. An adapter as shown in figure C is available at retail stores (not included) for connecting three-blade grounding type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available. DO NOT PLUG INTO LOOSE FITTING OUTLET. $HEAT-SURGE-HS-30000523-Fireless-Flame-Fireplace- $2$$
To disconnect the heating unit first turn off the product, then grip the plug and pull it from the wall outlet. NEVER pull by the cord.
DO NOT insert or allow foreign objects to enter any ventilation or exhaust openings as this may cause an electrical shock, fire or damage to the heater.
To prevent a possible fire, do not block air intakes or exhaust in any manner. DO NOT use on soft surfaces, like a bed, where openings may become blocked.
A heating unit has hot and glowing parts inside. DO NOT use it in areas where gasoline, paint or other flammable liquids are used or stored.
DO NOT modify this heating unit. Use it only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electrical shock or injury.
The new Cool Touch Vent keeps the heating unit from getting hot; but the output air may still vary in temperature. At times the air may become intense enough to burn exposed skin. Use of this heating unit is not recommended for persons with reduced sensitivity to heat or an inability to react to avoid burns.
DO NOT burn wood or other materials in this fireplace.
DO NOT strike fireplace glass.
When transporting or storing the fireplace and cord, keep in a dry place, free from excessive vibration and store so as to avoid damage.
SAVE THESE INSTRUCTIONS

To help prevent the risk of fire, proper 14 gauge extension cords can easily be obtained by calling the Customer Satisfaction department toll-free at: 1-800-924-7964.

SET UP

Place the heating unit on a firm, level surface free of obstructions and at least 3 ft. (0.9 m) away from any combustible materials.
DO NOT use on an unstable surface such as bedding or deep carpeting.

Operation

The heater may emit a slight, harmless odor when first used. This odor is a normal condition caused by initial heating of internal heater parts and will not occur again.

FIREPLACE Control PANEL

To access control panel, push on the middle top of door or on other models pull down on the top lip of the door.
To locate controls refer to FIGURE 1
A – ON/OFF BUTTON: The fireplace on/off switch supplies the main power to the fireplace.
B – FLA ME DIMMER BUTTON: The flame dimmer button is used to increase or decrease the brightness of the flame and embers. Press once, the fireplace will continuously scroll through every brightness option. Press again to lock in your choice.
C – HEA TER LOW MODE BUTTON: The heater low button is used to turn the heater on or off in the low power setting.
D – HEA TER HIGH MODE BUTTON: The heater high button is used to turn the heater on or off in the high power setting.

CONTROL PANEL INDICATOR LIGHTS

This is the power indicator, it is lit when the fireplace main power is turned on and is dark when the fireplace main power is turned off.
This indicates the current mode of the simulated flame and embers. It is lit when the main power is on. It is blinking in the brightness option mode and it is dark when the main power is off.
This indicates the heater is working in low-power mode.
This indicates the heater is working in high-power mode

FIREPLACE CONTROL PANEL (CONTINUED) THERMOSTAT
(some models) Initial Setup

Initial Setup
Upon arrival of the fireplace, the thermostat will be set to the highest setting (turned all the way right). This is done to ensure your fireplace unit will always turn on regardless of the room temperature.
Note : Always make sure the thermostat knob is turned all the way to the right prior to troubleshooting heating issues.

Function

The thermostat will cycle the heater on and off when the temperature of the room is within +-1 degree of the dial setting. When the heater is shut off by the thermostat, the heat indicator lights will remain illuminated and the fan will continue to blow for approximately 20 seconds to cool down the heating elements. The fan will also turn on for 30 seconds approximately every 7 minutes to clear the fireplace of heated air to ensure an accurate room temperature reading by the thermostat.
Setting the Thermostat
First confirm that the thermostat is turned to HIGH (all the way to the right). Next turn the main power on the heating unit on. Then turn either the LOW or HIGH heat mode button on. Allow the room to heat up to the desired temperature. Once the desired temperature is reached, slowly turn the thermostat knob counter clockwise (left) until a click is heard. Leave the knob in that position. The heating unit will now shut down. The thermostat is now set at the room temperature. *Note: You can adjust the knob higher or lower slightly to fine tune the room temperature.
REMOTE CONTROL (optional product offering)

OPERATION

On the first usage of the remote control, install the batteries: open the battery compartment by sliding the cover along the arrow, install two AAA batteries according to the markings on the compartment, and slide the cover back into its original position. If no batteries are installed or the batteries are defective, the remote will not function.

BUTTONS AND INDICATORS

The receiver for the remote control is mounted behind the flame image board inside the fireplace.
FLAME UP BUTTON
The flame up button is used to increase the brightness of the flame and embers. Press once, you will hear a beep and the brightness will increase by (1) brightness setting. There are (15) preset brightness settings. When no more beeps are heard, the fireplace is set at the brightest setting.
FLAME DOWN BUTTON
The flame down button is used to decrease the brightness of the flame and embers. Press once, you will hear a beep and the brightness will decrease by (1) brightness setting. There are (15) preset brightness settings. When no more beeps are heard, the fireplace is set at the darkest setting.
HEATER LOW MODE BUTTON
The heater low button is used to turn the heater on or off in the low power setting.
HEATER HIGH MODE BUTTON
The heater high button is used to turn the heater on or off in the high power setting.
ON/OFF BUTTON
The fireplace’s on/off button supplies the main power to the fireplace.

FILTER INSTRUCTIONS (optional product offering)

INSTALLING THE FILTER SYSTEM (some models)
The AYR filter system ships ready to install right out of the box. After removing the filter frame from its packaging, shut down and unplug the fireplace to prepare for installation. Next, position the fireplace so that the back of the unit can be easily accessed. Finally, position the filter so it will completely cover the upper metal vents on the back of the fireplace and push the filter frame firmly against the metal wall. The magnetic frame will snap into place. Verify the filter frame has a good seal to the rear wall of the fireplace and reposition the fireplace for normal operation.
NOTE: All filter systems require maintenance. Please see the Maintenance section of this manual to better understand the maintenance required. Failure to follow the manufacturers’ filter maintenance procedures could lead to damage of the heating unit.

INSTALLING THE ALLERGEN FILTER (optional product offering)

The white pleated allergen filter was designed as an option to offer a higher level of filtration by reducing common allergens. To install the allergen filter in the AYR magnetic filter frame follow these instructions.
First, shut down and unplug the fireplace to prepare for installation. Next, position the fireplace so that the back of the unit can be easily accessed. Next, remove the filter frame from the back of the fireplace by firmly grabbing the magnetic frame and separating it from the heating unit. Then, push the standard blue filter out of the frame. The filter is flexible and will come out easily. Finally, install the white allergen filter into the frame by placing the bottom and one side in first, then push the top and second side in slowly, making sure the filter is not gapped and rests smoothly in the track on all four sides. Now, verify the filter frame has a good seal to the rear wall of the fireplace and reposition the fireplace for normal operation. $HEAT-SURGE-HS-30000523-Fireless-Flame-Fireplace- $10$$

ADDING AMISH SCENTS TO THE SCENT PAD

The AYR filter system comes equipped with a fragrance delivery system. By placing optional Amish scents on the scent pad, the fireplace can deliver the desired aroma throughout the room. To enjoy the scents of Amish country follow these steps. First, shut down and unplug the fireplace to prepare for installation. Next, position the fireplace so that the back of the unit can be easily accessed. Then, remove the scent frame from the AYR filter frame by lifting the scent frame up to the horizontal position and then push inward. You can remove the scent frame while leaving the AYR filter frame in place. Finally, verify the scent pad is installed correctly in the scent pad frame and place the Amish fragrances directly onto the scent pad. Now, replace the scent frame back onto the AYR filter frame and reposition the fireplace for normal operation. The Amish fragrances will now pass through the fireplace and out into the room during operation.
NOTE : Use only approved Heat Surge Amish scents on the AYR filtration system. These scents have been tested and have been found to be non-toxic and non-flammable.

MAINTENANCE

Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock and damage.
AYR FILTER SYSTEM MAINTENANCE
Inspect and clean or replace the air filter (if installed) at minimum every 30 days to prevent damage to the heating unit.
Cleaning the blue washable filter
It is very easy and essential to remove and clean the washable filter. First, shut down and unplug the fireplace to remove the filter for cleaning. Next, position the fireplace so that the back of the unit can be easily accessed. Then, remove the filter frame from the back of the fireplace by firmly grabbing the magnetic frame and separating it from the heating unit. Next, push the standard blue filter out of the frame. Wash the filter with a garden hose or in the bath tub. Use the water pressure to thoroughly remove the dust. Shake out the excess water and allow the filter to dry completely. Vacuum any dust off of the heating unit return vents prior to reinstalling the filter. Reinstall the filter and record the date of your filter maintenance in this manual.
Replacing the white allergen filter
The white allergen filter is a disposable filter designed to be thrown away when it is filled with dust and debris. To change your allergen filter follow these steps. First, shut down and unplug the fireplace to remove the filter for replacement. Next, position the fireplace so that the back of the unit can be easily accessed. Then, remove the filter frame from the back of the fireplace by firmly grabbing the magnetic frame and separating it from the heating unit. Next, push the disposable white filter out of the frame. Dispose of the dirty filter and prepare a new allergen filter for installation. Install the new allergen filter into the frame.
Vacuum any dust off of the heating unit return vents prior to reinstalling the filter. Now, place the AYR filter frame on the back of the heating unit. Finally, record the date of your filter maintenance in this manual.

LIGHT BULB REPLACEMENT (some models)
Light bulbs need to be replaced when you notice a dark section lacking detail in the flame and log set.

Allow at least 5 minutes for light bulbs to cool off before touching to avoid burning of skin.

BULB REQUIREMENTS

Quantity (2) clear chandelier or candelabra bulbs with an E-12 (small) socket base, bulb rating of 40 watts for 120 volt electrical service.
CAUTION : Do not exceed 40 watts per bulb.

CHANGING LIGHT BULBS

$HEAT-SURGE-HS-30000523-Fireless-Flame-Fireplace- $12$$

Unplug the power cord.
Remove the lower light bulb access panel by removing the panel screw on the left and right sides.
Examine the (2) 40 watt bulbs to determine which bulb requires replacement.
These bulbs ship from the Amish facility with a tension clip on them. This wire prevents the bulbs from vibrating loose during shipping. You can remove these clips during the first light bulb change or leave them in place. *Note: Removing these clips will not affect the function of the fireplace.
Remove the old bulb by gripping the socket base with one hand and turning the bulb counter-clockwise (left) with the other. Install a new 40 watt bulb into the socket.
To finish up replace the light bulb access panel and reinstall the two panel screws.

CLEANING

CLEANING AND MAINTAINING THE WOOD MANTLE
The Amish made fireplace mantle will retain its beauty for many years with a few simple steps.

CLEANING : It is ok to wipe down the mantle with a water dampened cloth and mild soap. Refrain from using strong or abrasive cleansers. POLISHING: Restore the mantle’s finish using wood polish or oil and a clean soft cloth. CLEANING AND MAINTAINING THE HEATING INSERT The heating insert can be cleaned and maintained by following the simple steps listed here: CLEANING THE
HOUSING : It is ok to wipe down the heating insert with a water dampened cloth and mild soap. Refrain from using strong or abrasive cleansers. CLEANING THE GLASS: A retail glass cleaner and a non-abrasive cloth should be used to clean all glass surfaces.

TROUBLESHOOTING

**** No Power to Fireplace|

Make sure the fireplace is plugged in.
Make sure outlet is NOT controlled by a wall switch, if so relocate. Make sure the power button is turned on.
Make sure the fireplace is not tilted. if the unit turned off by itself, unplug for 10 minutes and retry. Verify house breaker is on.

---|---
Heating unit shut down| Make sure plug fits snug in outlet. DO NOT use loose or worn outlets. clear items such as curtains from blocking air inlet vents. Verify installed filter, if any, is clean and not blocked. check and push reset button on back of unit. unplug unit for 10 minutes and then retry. check house breaker.
No Heat| turn thermostat all the way to right or Highs. Verify low Heat or HigH Heat button is on.

Note – Fan comes on in Heat Mode every 7 minutes for 30 seconds to clear the fireplace of hot air. The heater may or may not come on depending on the thermostat setting.

House Breakers are tripping| Verify no other appliances are plugged into the same circuit. do not use power strips, surge protectors, or under sized extension cords. try a different circuit. call electrician to install a dedicated outlet.
Missing or dull flame effect|

Verify unit is plugged in and turned on.
Verify light bulbs are screwed in tightly and not burned out. Verify flame has not been dimmed down by using controls.

Jumpy Flame & Stiff Controls| the fireplace needs to adjust to room temperature after being exposed to cold winter weather during shipping or storage. allow the fireplace to sit unplugged in a warm place for 1 hour prior to use.
Flame and Light are shaky during movement| this fireplace is equipped with an automatic tip switch. this switch will shut the power off if the unit is tipped to 45 degrees. this safety device will cause the flame to look shaky during movement while plugged in and operating. this is normal.
Power cord is getting warm or hot| Heaters are considered high draw appliances and some amount of cord warming is normal and acceptable. if your cord seems hot to the touch, unplug the cord and try it in another outlet. worn outlets will cause high resistance and heat. if problem persists contact an electrician to check outlets.
Odor during initial use| in the process of manufacturing, certain non-harmful lubricants are used, which burn off at the initial use of your fireplace. these fumes will not occur after continued use of your fireplace.

STORAGE
When storing or moving your fireplace, always protect the unit from tipping, falling and impacts that may damage the fireplace. Protect the unit from excessive moisture and dust.
ELECTRICAL RATING

This product is rated at 1500 watts @120 volts, 60 Hz. cUL Listed

PORTRAIT FIREPLACE MOUNTING INSTRUCTIONS

WARNING: personal injury. Failure to install the Heat Surge Portrait fireplace as instructed below may result in damage to the unit, home or
WALL MOUNTING KIT INCLUDES:
- Wall plate
- 2 – 2½” Screws
- 2 – Wall Anchors
TOOLS REQUIRED:
- Drill and drill bit (Anchor 5/16″ and 1/8″ for #10 Screw)
- Screw driver (Phillips or Slotted)
- Pencil
- Stud finder

READ ALL INSTRUCTIONS BEFORE MOUNTING THE HEATING UNIT.

Select an appropriate location to mount the Portrait Fireplace above an electrical outlet.
The wall plate must be mounted to at least one stud and anchored in another location on the wall. To determine the location of the wall studs, use a stud ﬁnder and mark the location of the studs with a pencil. To locate a stud without a stud ﬁnder, tap or knock on the wall and listen for changes in tone. A hollow sound is not a stud; a solid sound is a good indicator that you have found a stud.
Using the wall plate with built-in level, mark two mounting locations to align with the studs or on a location directly on the wall.
Drill holes as shown using appropriate drill bit.
Insert screws or anchor in drilled holes to mount wall plate to the wall.
With the help of another person hang portrait ﬁreplace against the wall as shown. DO NOT ATTEMPT TO HANG UNIT ALONE. TWO PEOPLE MUST BE USED IN HANGING THE PORTRAIT FIREPLACE.

For New Units 1 YEAR LIMITED WARRANTY

A. This 1 year limited warranty applies to repair or replacement of product found to be defective in material or workmanship. This warranty does not apply to damage resulting from commercial, abusive, unreasonable use or supplemental damage. Defects that are the result of normal wear and tear will not be considered manufacturing defects under this warranty. HEAT SURGE IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. This warranty applies only to the original purchaser of this product from the original date of purchase.
At its option, Heat Surge will repair or replace this product if it is found to be defective in material or workmanship. While within the warranty period, defective product may be returned to Heat Surge.
This warranty does not cover damage resulting from any unauthorized attempts to repair or from any use not in accordance with the instruction manual.
Please contact Heat Surge to obtain a return authorization number prior to returning unit.
Please return unit in original packaging to avoid unnecessary delays and/or fees.

For Like New or Refurbished Units 90-DAY WARRANTY FOR FUNCTIONALITY

This 90-day warranty applies to replacement or refund of a product found to be defective in the functioning of the electric fireplace insert. This warranty covers only the functionality of the heater, heating elements, flame elements and controls of the electric fireplace insert. This warranty does not apply to damage resulting from commercial, abusive, unreasonable use or supplemental damage.
This warranty does not apply to defects in any component other than the electric fireplace insert. HEAT SURGE IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. ANY IMPLIED WAR-RANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURA-TION TO THE DURATION OF THIS WARRANTY. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from jurisdiction to jurisdiction. This warranty applies only to the original purchaser of the product from the original date of purchase.

CUSTOMER SATISFACTION

If you experience a problem, please visit www.heatsurge.com to find an authorized service center or contact Customer Service. Do not attempt to open heating unit housing yourself, doing so may void your warranty and cause damage to the heating unit or personal injury.