Cox Homelife Continuous Video Recording User Manual

July 20, 2024
Cox

Cox Homelife Continuous Video Recording User Manual

Cox-Homelife-Continuous-Video-Recording-PRODUCT

With Continuous Video Recording from Homelife, you can capture continuously recorded video on one or two cameras, 24 hours a day, and keep recordings from the most recent 10 days. Follow these steps to install and configure your Continuous Video Recording service.
Expected Installation Time: 20 minutes

IMPORTANT
You will need to access your Homelife Security Router and Touchscreen Control Panel to complete installation. For a list of compatible cameras and Internet browsers, visit cox.com/diyhomelife.

Watch Installation Video
Before you begin, watch the Continuous Video Recording installation video at cox.com/diyhomelife on your mobile device, tablet or computer.

START HERE
cox.com/diyhomelife

Connect the Playback Adapter to the Router

  1. Connect the Playback Adapter (PBA) to any available port on your Homelife Security Router using the white Ethernet cable.
  2. Connect the power cord to your PBA and plug it into an electrical outlet to power it on, as indicated by the blue light on the front of the PBA.Cox-Homelife-Continuous-Video-Recording-FIG- \(1\)

The firmware will begin to update automatically, as indicated by the yellow flashing light on the Playback Adapter’s Ethernet port. This process can take up to 15 minutes. Do not proceed until 15 minutes have passed.

INSTALLATION TIP
Please wait the full 15 minutes for the firmware to update before proceeding to avoid any delays in the setup process.

Wait 15 minutes

Download Touchscreen App

  1. On your Touchscreen Control Panel, press the Settings app.
  2. Enter your 4-digit master keypad code.
  3. From the Settings menu, select Apps > Add App.
  4. Select the CVR Setup app and follow the prompts to authorize and install the app.

The CVR Setup app will now appear on your home screen.
Note: Swipe left on the Touchscreen to access the second page of apps if you do not see the CVR Setup app on your home screen.

Complete Setup of Continuous Video Recording

  1. On your Touchscreen, tap the CVR Setup app. Wait for your account details to load.

  2. Press the Scan for Cameras button to locate the connected cameras.
    TROUBLESHOOTING TIP
    If your installed cameras do not appear, make sure they are(1) compatible with CVR, (2) powered on, and (3) within the Wi-Fi range of the Homelife Security Router, as indicated by two green lights on the front or back of your camera.

  3. Confirm or select up to 2 desired cameras to enable recording, then press Exit. Your recordings should appear in your Homelife Subscriber Portal within 3 minutes.

TROUBLESHOOTING TIP
If you receive an error message about a missing work order after opening the CVR Setup app on your Touchscreen, please contact Homelife Technical Support at 1-877-404-2568 and one of our support specialists will resolve the issue immediately. Congratulations, the installation and setup process is now complete! To view your recordings, sign into the Subscriber Portal (https://portal.coxhomelife.com using the same Username and Password you use to sign in to your Homelife mobile app. You can reset your password on the login screen if needed.

IMPORTANT: Once installed, do not move or unplug your Playback Adapter from the Homelife security router. To learn how to use Continuous Video Recording and find other helpful information, visit us online at cox.com/diyhomelife For Homelife technical support, call 1-877-404-2568

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