COX TV Packages DVR Service Create Great Connection User Guide

COX TV Packages DVR Service Create Great Connection

Specifications

• Location: West Point, New Kent, King & Queen County
• Publication Date : May 2024
• Availability: Visit cox.com for the latest rates and product information
• Terms: All products and services are subject to the terms of use and policies found at cox.com/policies

Product Usage Instructions

TV Packages
The COX TV packages offer a range of options with different pricing tiers:

• Basic Starter – $61.00
• Basic Preferred – $109.00 (Includes Starter Channels)
• Cox TV Starter – $61.00
• Cox TV Preferred – $109.00 (Includes Starter Channels)
• Cox TV Ultimate – $146.00

Surcharges
Additional surcharges may apply to certain TV packages:

• Broadcast Surcharge – $22.00
• Regional Sports Surcharge – $5.75 (Not applicable to TV Starteror Contour Flex Economy customers)

TV Packs
Enhance your viewing experience with additional TV packs:

• Variety Pack – $12.00
• Sports Pack – $10.00 (Includes NFL RedZone subscription)

For the latest rates and product information, please visit cox.com. All products and services are subject to their terms of use and other policies, found at: cox.com/policies.

COX TV Price List

BASIC PACKAGES – Monthly Rates
(include one Basic Box rental)

• Basic Starter……………………………………………..$61.00
• Basic Preferred ……………………………………….$109.00
  (Includes Starter Channels)

COX TV PACKAGES – Monthly Rates
(includes one Cox TV Box rental)

• Cox TV Starter…………………………………………..$61.00

• Cox TV Preferred …………………………………….$109.00
  (Includes Starter Channels)

• Cox TV Ultimate ……………………………………..$146.00

• (Includes Starter, Preferred, Variety Pack, Movie Pack, Sports & Info Pack, Sports Pack 2, and Max™, Cinemax®, Paramount+ with SHOWTIME and Starz®)

CONTOUR TV PACKAGES – Monthly Rates
(includes one Contour Box rental)

• Contour Starter…………………………………………$61.00
• Contour Preferred …………………………………..$109.00
• (Includes Starter Channels)
• Contour Ultimate ……………………………………$146.00
• (Includes Starter, Preferred, Variety Pack, Movie Pack, Sports & Info Pack, Sports Pack 2, and Max™, Cinemax®, Paramount+ with SHOWTIME and Starz®)

SURCHARGES
(applies to certain TV packages)

• Broadcast Surcharge ……………………………….$22.00
  (charge applies with each TV Package subscription)

• Regional Sports Surcharge …………………………$5.75
  (Not applicable to TV Starter or Contour Flex Economy customers; all other tiers apply)

TV PACKS – Monthly Rates

• (With any Cox TV or Contour Package)
• Variety Pack………………………………………………$12.00
• Movie Pack………………………………………………..$12.00
• Sports & Information Pack…………………………$10.00
• Sports Pack 2 ……………………………………………$10.00
• (Includes NFL RedZone subscription)
• Latino Pack………………………………………………..$10.00
• Bonus Pack ………………………………………..No Charge
• (Included with subscription to at least one other Pack and Preferred)

DVR SERVICE – Monthly Rates
(DVR-compatible equipment is required)

• Starter DVR Service……………………………………$5.00
• Essential DVR Service………………………………..$13.50
• Preferred DVR Service………………………………$20.00
• Ultimate DVR Service……………………………….$30.00

PREMIUM CHANNELS – Monthly Rates
(Minimum service tier required)

• CINEMAX®………………………………………………….$11.00
• Max™………………………………………………………….$4.99
• MGM+…………………………………………………………$6.00
• Paramount+ with SHOWTIME……………………..$11.00
• STARZ®……………………………………………………..$10.00

INTERNATIONAL CHANNELS – Monthly Rates

• Arab Radio and Television…………………………..$9.99

• CCTV4……………………………………………………….$11.99

• Chinese Deluxe Pack …………………………………$19.99

• (includes Phoenix Info News, Phoenix North America, and CTI Zhong Tian)

• Chinese Pack 2 ………………………………………….$11.99
  (CTI Zhong Tian & CCTV4)

• Chinese Pack ……………………………………………$18.99
  (CTI Zhong Tian & Phoenix North America)

• Colors……………………………………………………….$14.99

• CTI Zhong Tian Channel……………………………..$11.99

• DW …………………………………………………………….$9.99
  (DEUTSCHE+)

• Filipino Deluxe Pack …………………………………..$19.99
  (GMA Pinoy, TFC & MYX)

• Filipino Pack ………………………………………………$17.99|
  (GMA Pinoy & TFC)

• GMA Pinoy…………………………………………………..$9.99

• MYX……………………………………………………………$3.00

• Phoenix Info News………………………………………$9.99

• Phoenix North America……………………………….$9.99

• RAI ……………………………………………………………..$9.99
  (Italian)

• RTN…………………………………………………………..$14.99

• Saigon Broadcasting Television Network ….$12.99
  (Vietnamese)

• SET Asia:……………………………………………………$14.99

• South Asian Deluxe Pack …………………………..$21.99
  (Zee TV, SET Asia)

• South Asian Super Pack …………………………….$31.99
  (Zee TV, SET Asia, TV Asia)

• TFC …………………………………………………………..$10.99
  (The Filipino Channel)

• TV5 Monde …………………………………………………$9.99
  (French)

• TV Asia……………………………………………………….$11.99

• Zee TV………………………………………………………$14.99

SPECIALTY SERVICES – Monthly Rates

• Fox Soccer Plus…………………………………………$14.99
• Playboy TV………………………………………………..$15.99

SEASONAL SPORTS PACKAGES

• (Standalone annual subscriptions; seasonal rates vary†)
• NFL RedZone†**………………………………………..$52.00
• NBA League Pass……………………………………….$99.99
• MLB Extra Innings……………………………………..$149.99
• NHL Center Ice………………………………………….$69.99

*COX TV EQUIPMENT – Monthly Rates**

• Cox TV Box………………………………………………..$8.50

• Contour Box……………………………………………….$8.50

• Wireless 4K Contour Box …………………………..$8.50
  (Requires Panoramic Wifi Gateway)

• CableCARD………………………………………………..$6.00

• Basic Box …………………………………………………..$6.00
  (includes remote control; access to Starter and Preferred channels only; no interactive TV features, like On Demand)

STREAMING ONLY SERVICES – Equipment Monthly Rate

• Contour Stream Player^………………………………$5.00

SUBSCRIPTION ON DEMAND SERVICES – Monthly Rates

• A&E Crime Central………………………………………$4.99
• Acorn TV…………………………………………………….$7.99
• ALLBLK………………………………………………………..$5.99
• AMC+…………………………………………………………..$8.99
• Anime‡………………………………………………………..$6.99
• CuriosityStream………………………………………….$4.99
• Daily Burn………………………………………………….$14.99
• DaVinci Kids………………………………………………..$7.99
• Docurama…………………………………………………..$4.99
• DOGTV……………………………………………………….$4.99
• Dove Channel……………………………………………..$4.99
• Echo Boom…………………………………………………$5.99
• EROS Now‡…………………………………………………$9.99
• Fandor………………………………………………………..$4.99
• Gaiam TV Fit & Yoga……………………………………$6.99
• Gravitas………………………………………………………$4.99
• Hallmark Movies Now………………………………….$5.99
• here!‡………………………………………………………….$6.99
• History Vault……………………………………………….$4.99
• Hi Yah………………………………………………………….$2.99
• IFC Films Unlimited……………………………………..$6.99
• TNA Wrestling Channel……………………………….$3.99
• Insight TV……………………………………………………$4.99
• Kartoon Channel…………………………………………$4.99
• Kidstream……………………………………………………$4.99
• Kidz Bop+…………………………………………………….$4.99
• Lifetime Movie Club…………………………………….$4.99
• Lion Mountain TV………………………………………..$3.99
• MC Low Fi……………………………………………………$5.99
• MHz Choice…………………………………………………$7.99
• Midnight Pulp……………………………………………..$4.99
• Outside TV Features……………………………………$4.99
• OUTtv…………………………………………………………$3.99
• Passionflix…………………………………………………..$5.99
• Qwest TV……………………………………………………$4.99
• Real Vision………………………………………………..$14.99
• REVRY…………………………………………………………$6.99
• Screambox………………………………………………….$4.99
• Shudder………………………………………………………$6.99
• Stingray Classica…………………………………………$6.99
• Stingray Karaoke‡……………………………………….$6.99
• Sundance Now……………………………………………$6.99
• The Reading Corner……………………………………$3.99
• Too Much For TV‡………………………………………$14.99
• Topic…………………………………………………………..$5.99
• True Royalty………………………………………………..$5.99
• Up Faith & Family…………………………………………$5.99
• Walter Presents…………………………………………..$6.99
• Zoomoo………………………………………………………$2.99
• Adult Video Subscription Services……….$24.99 ea.

COX Internet Price List

COX INTERNET PACKAGES– MONTHLY RATES

• Go Fast Internet##……………………………………$50.00
• Go Faster Internet^^………………………………….$70.00
• Go Even Faster Internet‡…………………………..$90.00
• Go Super Fast Internet^……………………………$120.00
• Go Beyond Fast Internet#………………………..$150.00
• StraightUp Internet**………………………………..$50.00
• COX INTERNET EQUIPMENT – MONTHLY RATES
• Panoramic Wifi Gateway…………………………..$15.00

COX INTERNET EQUIPMENT – One-Time Charges

• Panoramic Wifi Pods 1 pack……………………..$129.99
• Additional Panoramic Wifi Pods………………..$99.99

OTHER INTERNET SERVICES – Monthly Rates

• Max Ad-Free………………………………………………$16.00

COX Voice Price List

COX VOICE PACKAGE – Monthly Rate
Preferred …………………………………………………$20.00
(Package includes: Unlimited Local Calling, Unlimited Long Distance Calling to the US, Canada, and landlines in Mexico, Readable Voice Mail, Cox Voice Everywhere app, Simultaneous ring, NoMoRobo service provided by a third party, call waiting, caller ID and more)

COX LONG DISTANCE – Monthly Rates
Simply Worldwide**……………………………………$2.99
(low rates to 230+ countries

A LA CARTE VOICE OPTIONS – MONTHLY RATES

• Non-published Number………………………………$2.29
• Non-directory Listing………………………………….$1.06
• Additional Listing…………………………………………$1.12
• Directory Assistance ………………………………….$2.49 (per use)

COX Homelife Price List

HOMELIFE PACKAGES – Monthly Rates

• Homelife …………………………………………………..$15.00
  (Smart Camera Viewing and Recording)

OTHER SERVICE FEES – Monthly Rates
Equipment Service Plan………………………………$4.99

• 24-HR Video Recording and 10-Day Storage^……………………………………………………$14.99
  (Up to 2 cameras)

• 24-HR Video Recording and 10-Day Storage^……………………………………………………$24.99
  (Up to 4 cameras)

COX Other Services

OTHER SERVICE FEES – One-Time Charges

• Returned Check Fee ………………………………..$30.00
  (phone only)

• Field Collection Fee………………………………….$25.00

• Electronic Reactivation Fee………………………$20.00

• Electronic Reactivation Fee ……………………..$25.00
  (phone)

• Homelife Exterior Camera Installation ……..$50.00
  (per camera)

• Late Payment Fee ………………………………………$8.35
  (Homelife, TV, Internet)

• Late Payment Fee ……………………………………..1.50%
  (Phone Percent of balance)

• Pro Connect …………………………………………..$100.00
  (TV up to 3 outlets, Internet/Panoramic Wifi, Voice, Homelife)

• Panoramic Wifi Pods Assisted Install………..$30.00

• Easy Connect Activation ……………………No Charge
  (TV, Internet/Panoramic Wifi, Voice, Homelife)

• Pro Connect Conversion ………………………..$100.00
  (TV, Internet/Panoramic Wifi, Voice, Homelife)

• Trouble Call Truck Roll ……………………………..$75.00
  (per visit)

PREMIUM SUPPORT – Monthly Rates

• Cox Complete Care ………………………………….$10.00
  (TV, Internet, Voice, Homelife)

Cox TV: Rates shown are retail rates for various standalone services. Available to residential customers in Cox service areas. The TV packages above include one Contour Box or CableCARD with service, depending on the package; an additional Contour Box, Cox TV Box, Basic Box, or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required for additional television hookups. For FCC disclosure purposes only, the fee reasonably allocable to the included CableCARD is $3; additional CableCARDS priced as shown. See CableCARD FAQs on www.cox.com for CableCARD details. CableCARD is a registered trademark of Cable Television Laboratories, Inc. and is used with permission. Subscriptions may not be available or included in all packages or equipment types. An HDTV set with an HDMI connection is required for HD-quality video. Channel availability may vary between Basic Box and other Cox equipment options. A Contour Box and a television that supports composite video or s-video connections are required for DVR service. Available DVR recording space varies by package. All prices and packages are subject to change. Pricing above excludes installation, taxes, franchise fees, surcharges, and other fees. Subject to credit approval. Other restrictions may apply. For certain TV packages, the Broadcast Surcharge or Regional Sports Surcharge are listed separately on your bill.  †Sports package subscriptions are paid in advance for the season and auto-renew annually at the applicable season renewal rate unless canceled before the start the of next season by calling Cox. Purchase a non-refundable service that requires a subscription to the Sports and Info Pack. Pro-rata rates apply for packages added mid-season. ^Contour Stream Player does not include any live TV channels. Contour Stream Player only allows the ability to access Contour Apps and On Demand content that can be subscribed to, purchased, or rented.

Cox Internet: Download Speeds Up To / Upload Speeds Up To: ##Go Fast Service: 100 Mbps / 5 Mbps, 100 Mbps / 20 Mbps, (fiber to the areas of the premises: 100 Mbps / 100 Mbps); ^^Go Faster Service: 250 Mbps / 10 Mbps, 250 Mbps / 25 Mbps, (fiber to the areas of the premises: 250 Mbps / 250 Mbps); ‡Go Even Faster Service: 500 Mbps / 10 Mbps, 500 Mbps / 50 Mbps, (fiber to the areas of the premises: 500 Mbps / 500 Mbps); ^Go Super Fast Service: 1 Gbps / 35 Mbps, 1 Gbps / 100 Mbps, (fiber to the areas of the premises: 940 Mbps / 940 Mbps), #Go Beyond Fast Service: 2 Gbps / 100 Mbps, 2 Gbps / 1 Gbps, (fiber to the areas of the premises: 2 Gbps / 2 Gbps), **StraightUp Internet Service: 100 Mbps / 5 Mbps, 100 Mbps / 10 Mbps, 100 Mbps / 20 Mbps
Max Ad-Free requires a Cox Internet subscription; you may manage your Max account at any time by contacting Cox (https://www.cox.com/residential/contactus.html ). Live content contains ads. Max terms of use (https://www.max.com/terms-of-use/en-us) apply.  All streaming video usage counts towards Cox data plans. Max is used under license.  All other networks, devices, titles, related trademarks, and service marks are the property of their respective owners.

Rates shown are standard rates for standalone services and do not reflect
periodic promotional discounts. Available to residential customers in Cox service areas. Cox Internet requires a Cox-approved DOCSIS 3.0 or higher modem (Go Super Fast Service requires 3.1): cox.com/modems. Go Beyond Fast requires a compatible Optical Network Terminal device, provided by Cox and included at no additional charge with Go Beyond Fast internet service. A professional installation fee may be required. Max download/upload speed of 2 Gbps requires a wired connection and a 2 Gbps-capable device. Go Beyond Fast is not available in all areas. See http://www.cox.com/aboutus/policies/speeds-and-data- plans.html/. Go Super Fast: Download speed up to 1 Gbps requires a DOCSIS 3.1 modem w/ 2.5 Gbps ethernet port; otherwise, download speed may be limited.  Not available in AZ cities of Douglas, Wickenburg, and Sierra Vista. Uninterrupted or error- free Internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on the type of equipment used (cox.com/modems), end-user devices, and other factors (cox.com/internetdisclosures). Internet is delivered through Cox’s hybrid fiber-coax network; learn more about our service and speed plans [cox.com/dataspeedplans]. Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Cox services are subject to the Cox Residential Customer Service Agreement (http://cox.com/rcsa) (including mandatory arbitration provisions), Acceptable Use Policy (http://cox.com/aup) (including Cox’s right to terminate service for abuse of network), and other policies at: http://cox.com/policies.  Advertised rates exclude taxes, surcharges, equipment, professional installation, usage-based charges (data overages, streaming subscriptions, etc.), and other fees or charges, which are subject to change. A credit check and/or deposit may be required. Advertised rates and taxes vary by service location.  Other restrictions may apply.

Prices include taxes. Initial prepaid monthly service fee includes one-time Equipment Starter Kit (new or refurbished wifi modem, co-axial and ethernet cable, and instructions); subject to limited 90-day warranty; add’l equipment extra. Service/Starter Kit non-refundable; not eligible for Cox 30-Day MoneyBack Guarantee. Service/Starter Kit non-refundable; not eligible for Cox 30-Day MoneyBack Guarantee or refunds. Pricing and policies are subject to change. Services subject to Cox StraightUp Internet Customer Agreement (including arbitration provisions) (cox.com/SUI-agreement), Acceptable Use Policy (cox.com/aup) (including Cox’s right to terminate service for abuse of network), and other policies (cox.com/policies). Other restrictions may apply.

Cox Voice : Rates shown are retail rates for various standalone services. Unlimited plan long-distance minutes may be used only for residential, non- commercial voice calls and usage that is not consistent with such use may subject your account to review and/or suspension or termination of your service. Calls to Mexico that terminate on a cell phone or other wireless device will incur a $0.10 per minute charge. A telephone modem and other equipment (collectively “Customer Premise Equipment” or “CPE”) may be required and will be provided for the duration of the phone service subscription. Upon disconnection of phone service, CPE must be returned within 30 days, or a monthly rental fee or lost equipment charge will apply. CPE uses household electrical power to operate. Telephone service, including access to e911 service, will not be available during a power outage without battery backup or if the CPE is moved or inoperable. Service does not come with a battery unless you order it. You may purchase a backup battery from Cox. You must monitor and replace the battery as needed (see http://www.cox.com/battery). The pricing above excludes installation, taxes, surcharges, and other fees. All packages and prices are subject to change. Subject to credit approval. Other restrictions may apply. Telephone serviceprovided by an affiliated Cox entity and may utilize third-party services and facilities. Service may not be available in all areas.
Simply Worldwide rates are found at: cox.com/phone.

Cox Homelife: Cox Homelife smart home service plan requires Panoramic Wifi and compatible equipment purchase. Includes continuous video recording on up to four cameras. Homelife Automation and Homelife Security equipment are not compatible. Subscriptions may not be available with all packages and in all areas. Includes EasyConnect self-install: https://www.cox.com/residential/learn/easy-connect.html; an additional fee may not apply for technician visits after failed self-installation. The advertised rate includes monthly recurring service charges but excludes professional installation, equipment, taxes, trip charges, and other fees. May be subject to credit approval. Cox Homelife smart home service plan is not a monitored home security system and includes home automation services only; Cox Homelife services are provided by Cox licensed entities; see http://cox.com/licenses.

©2024 Cox Communications, Inc. All rights reserved.

The Cox App and My Account

Cox makes it easier than ever to connect to your services. Find answers and manage settings with just a few taps, all in the palm of your hands with the Cox App, or on your computer at cox.com/myaccount.

• Manage your service info and check data usage
• View your current bill and schedule a payment
• Browse helpful how-to articles and troubleshooting guides
• Message a customer care agent for 24/7 support

Sign Up or Sign In at cox.com/myaccount or Download the app today!

Visit a Cox Store near you:cox.com/stores
©2024 Cox Communications, Inc. All rights reserved.

Frequently Asked Questions

• Q: How can I access the latest rates and product information?
  • A: You can visit cox.com for up-to-date information on product pricing and offerings.
• Q: Are there any additional charges for DVR services?
  • A: Yes, DVR service rates vary based on the tier of service chosen, ranging from $5.00 to $30.00 per month.

References

• cox.com
• cox.com/aup
• Pardon Our Interruption
• Cox Voice Preferred Home Phone Service – Residential Landline Service
• cox.com/stores
• Terms of Use - US English Policy | Max
• cox.com/
• cox.com/residential/

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