Cox Homelife Care Family App Events and Reminders
- June 2, 2024
- Cox
Table of Contents
Cox Homelife Care
Family App Events and Reminders
The app that keeps you connected
Thank you for choosing
Cox Homelife Care
The Homelife Care Family App keeps seniors connected with daily check-ins, and loved ones informed during an emergency. It’s downloadable for free in the App Store and Google Play Store.
Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc. Google Play and the Google Play logo are trademarks of Google LLC.
Contents
About the Family App
The Homelife Care Family App keeps you and your caregivers connected with daily check-ins, medication and appointment reminders and other important notifi cations all without disrupting your lifestyle.
Since the Hub is equipped with GPS, in the event of an emergency, the app will send real-time location notifi cations and directions to contacts keeping them informed during the incident.
The app is available on iOS and Android devices. While the Homelife Care system will work perfectly well without the app, we recommend using the app if you have a smartphone given all the benefi ts mentioned above. If you choose not to use the Family App, we’ll contact the emergency contacts you’ve provided that are listed on your account.
*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.
Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service
mark of Apple, Inc. Google Play and the Google Play logo are trademarks of
Google LLC.
Contacts
Up to 5 emergency contacts and caregivers can be added to the app’s contact list. In the event of an emergency, contacts will be notified in the order listed in the app.
As an authorized Family App user, you will receive alerts and notifications – customized to your profile – to keep you connected and informed.
Emergency event
In the event of an incident, one of three things will happen:
A Homelife Care Agent will fi rst call the Hub. If there’s no response, we’ll then call you at the phone number listed on the account.
If we’re unable to reach you, we’ll contact emergency services and dispatch fi rst responders.
We’ll also contact your emergency contacts in the order listed in the Family App. If any of the contacts confirm a false alarm, we’ll contact dispatch to cancel the emergency call.
If we’re unable to clear the dispatch, our Care Agent will confirm the status with EMS, and keep loved ones informed through the Family App.
Emergencies can be diffi cult, so the Homelife Care Family App is designed to show important details that are helpful in a stressful situation.
Emergency location information
With the Homelife Care system, the Family App will display your location at the time of the incident. If you’re transported to the hospital, the address will be updated to the location of the hospital.
Reminders
The Family App allows you and your caregivers to schedule helpful daily reminders like doctor appointments, medication times, and more.
The app will send reminders to you as well as your caregivers.
The reminder can be snoozed if you need time to complete the action.
Once the event is complete, the reminder can be marked “DONE.”
The daily check-in feature ensures that you and your caregivers stay connected, with the ability to share how you’re feeling each day with the simple press of a button.
Simply schedule the daily check-in and the app will take care of the rest.
When it’s time to check-in, the app will send a push notification reminder to you.
You’ll tap “check-in now” and share how you’re doing.
Caregivers will notify Senior’s view then receive a push notifification with the news.
Severe weather monitoring
Both you and your caregivers can see severe weather alerts based on your home address.
This special feature helps remind you to wear your Pendant. The Family App keeps track of the Automatic Fall Detection Pendant’s activity and sends a notification if it’s not being worn.
It is important for you to wear your Automatic Fall Detection Pendant as much as possible.
While it may be natural to take it off while sleeping, many falls occur when waking in the night when you’re tired or the lights are off.
Device battery life
The Family App displays the battery level of the Hub and the Pendant and will send a notification when there’s approximately 3 months of battery life remaining.
Please see the User Guide for more battery life information.
Read More About This Manual & Download PDF:
Cox Homelife Care Family App Events and Reminders – Optimized
PDF
Cox Homelife Care Family App Events and Reminders – Original
PDF
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