Cox CGM4981 Panoramic Wifi Gateway User Manual
- July 20, 2024
- Cox
Table of Contents
Cox CGM4981 Panoramic Wifi Gateway User Manual
Here’s what’s in your kit
Here’s what you’ll need
Here’s what to do
Plug in the Gateway
Connect the coax cable to the Gateway and an active cable outlet. Then connect
the power cord 2 to the Gateway and to an electrical outlet. Make sure the
electrical outlet isn’t connected to a dimmer.
TIP: Plug the coax cable into a centrally located cable outlet or use the
same outlet where the old device was connected.
Connect to the network
Wait about 10 minutes for the Gateway to power on. Then open the wifi settings
on your smartphone, tablet, or computer. Connect to the network using the
network name (SSID) and the password from the label on the bottom of the
Gateway. Once it’s connected to the network, open a browser and surf the web
to verify that your internet is good to go.
TIP: If you’re having trouble connecting, then just wait a few minutes
and try again.
Personalize your wifi experience
We recommend you download the Cox Panoramic Wifi app. It will help you
personalize your network and optimize your wifi experience.
We’re here to help.
Tips
- Place the Gateway at least 3 feet above ground and avoid cramped spaces to get to the strongest wifi signal.
- If you have Cox phone service and want to use the Gateway for it, insert your phone cord into the top left phone port on the Gateway.
- For Cox Homelife customers, after your Gateway is installed, please reboot your router by removing the power cord and plugging it back in.
FAQS
Why isn’t my Gateway working?
Try rebooting it—just unplug the power cord from the wall, wait about 10
seconds, and then plug it back in. It may take a few minutes to reset. Also,
make sure all of the connections are tight and completely plugged in.
Which coax outlet should I use?
It needs to be an active outlet. It should be centrally located and not
surrounded by metal objects. It’s common to have inactive outlets so try a
different one if it’s not working.
What’s the Ethernet cable for?
It’s an optional cable to connect your computer to the Gateway via a wire,
rather than wirelessly.
APP: The Cox app has 24/7 support & help videos
WEB: Cox.com/installhelp,
Cox.com/wifisupport
CHAT: Live chat on Cox.com/chat or text 54512
CALL: 1-888-556-1193
ACCESSIBILITY: Cox.com/accessibility
Help us send zero waste to landfills by recycling the kit once you’re finished. It’s made with 100% recyclable materials.
Download PDF:Cox CGM4981 Panoramic Wifi Gateway User Manual
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>