aquasana WH-WELL WATER Whole House Water Filter with UV Instructions
- June 29, 2024
- aquasana
Table of Contents
WH-WELL WATER Whole House Water Filter with UV
Specifications:
-
Model: WH-WELL WATER WITH UV
-
Includes: UV Filter, Tall Salt-Free Water Conditioner
(Optional) -
Components: Slip Unions, TOE Nipples, Smooth Nipple, Brass
Drain Valve, PVC Tee
Product Usage Instructions:
Installation Steps:
- Select Location:
Lay out the system in the appropriate configuration. Ensure the
unit is installed where the main water line enters your home,
before it connects to the water heater. Avoid installing after the
water heater or on the hot water line.
Choose a location for a shut-off valve to isolate your system.
Install any check valves after your system but before the water
heater.
- Pro-Grade Bypass Kit Installation:
If your system includes the Pro-Grade Bypass Kit:
1. Pre-assemble all parts before starting installation. Straighten out PEX tubing and plan for additional length.
2. Mark where you want to start your bypass loop on the incoming water line before the main PVC shut-off valve.
3. Prepare existing pipes by cleaning the sections you plan to cut.
4. Complete bypass loop connections after the main system installation.
5. Check for leaks after turning on the main water line.- UV System Preparation:
Before proceeding, read the separate UV manual provided with the
system. Do not look directly at a lighted UV lamp as it can be
harmful to eyes. Assemble internal components carefully.
FAQ:
Q: What should I do if any part is missing or damaged during
installation?
A: If any part is missing or damaged, do not attempt to install
the system. Please contact Customer Support for replacement parts
at 866-662-6885.
WWH-1h00o0 RlheinoH® ouse Water Filter
Rhino® Well Water with UV
WELL WATER
Owner’s Manual
Meet clean, healthy water. Your new Aquasana® whole house Rhino® system was
expertly engineered to reduce chemicals, bacteria, viruses, and other
contaminants commonly found in well water. Enjoy the peace of mind that comes
from knowing our award-winning water filter technology is working for you.
WH-WELL WATER WITH UV
TABLE OF CONTENTS
Box Contents & System Configurations …………………………………………………………………..3 Installation
Steps………………………………………………………………………………………………. 4-13 Troubleshooting Guide
……………………………………………………………………………………….. 14
Maintenance……………………………………………………………………………………………………….. 15 Filter Replacements
………………………………………………………………………………………… 16-21 Performance & Certifications
………………………………………………………………………………. 22 Warranty
…………………………………………………………………………………………………………….. 23 Water for Life®
Program………………………………………………………………………………………. 24
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BOX CONTENTS & SYSTEM CONFIGURATION 3
4
7 6
5 9
8
2
1
5 10 12
14
13
11
3
14
6
1 Rhino® Well Water Tank 2 20″ Pre-Filter 3 10″ Post-Filter 4 Plastic Wrench 5 Fliter Support Brackets (2) 6 1″ – 3/4″ Reducer Bushings (2) 7 Shut-Off Valve
8 Slip Unions (2) 9 2.5″ TOE Nipples (5) 10 3″ Smooth Nipple 11 Brass Drain Valve 12 PVC Tee 13 Tall Salt-Free Water Conditioner (Optional) 14 UV Filter
Box contents will be packaged in multiple boxes. Before beginning installation, please ensure all parts listed are present. If any part is missing or damaged, do not attempt to install the system. Please contact Customer Support for replacement parts at 866-662-6885. Appearance of parts/components may vary depending on the time of purchase.
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2
INSTALLATION STEPS 4
Tools recommended for installation:
· Drill · Wrench · Channel locks · Pipe cutter · NSF certified PVC primer and
glue · NSF certified plumber’s tape · Garden hose · 5 gallon bucket
Optional components:
· Check valve · Pro-Grade Bypass Kit · Water hammer arrestor · Copper wire &
grounding clamps
(if copper pipes are present) · Pex tubing, crimp rings and cutter
Click here to view the Rhino® Whole House installation video.
Precautions
· For all installations: Due to the varieties of home design, not all
configurations can be addressed in this guide. Anticipate the need for
additional parts and pieces including but not limited to pex tubing, clamps,
and mounting screws to install unit properly (available at a local home
improvement store or through your plumbing contractor).
· This system requires installation of a UV system.The minimum space is 20″
(above and below) to be able to service the UV system.
· DO NOT install this filter where the line pressure may exceed 100 psi. The
operating pressure range for this filter is between 20psi 100psi. In areas
with high pressure, a pressure relief valve and a water hammer arrestor may be
necessary.
· Install on cold water lines only (40° 90°F).
· Installation of the filtration system must comply with existing state and
local plumbing codes.
· Some local codes may require the use of a licensed plumber or certified
installer when disrupting a potable water line.
· It is recommended your system be installed indoors and out of direct
sunlight. Prolonged exposure to light can weaken plastic components, resulting
in filter housing failure. If this is not possible and the system is outdoors
or in a sunny area, the unit must be protected from both direct sunlight and
freezing temperatures.
· Unit must be installed in an area where the main water line enters your
home, before connecting to the water heater. DO NOT install after a water
heater or on the hot water line.
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2
INSTALLATION STEPS 5
Precautions (continued)
· DO NOT install the tank on its side. It must be installed upright to
maximize contact with media bed.
· Pick an appropriate installation location where if the tank or any
connection thereto should leak, the resulting flow of water will not cause
damage to the surrounding area. Dimensions of systems vary–always allow an
estimated minimum of 60″ clearance for height of tank, and a minimum of 44″
for floor space.
· Filtration tank must be flushed before running water from system into house.
· NSF certified plumber’s tape (thread sealing tape) is the only sealer that
can be used on threaded fittings. DO NOT use pipe dope or PVC primer/glue on
threaded fittings. Exposure to these compounds will damage nipples causing
leaks.
· Properly tighten all fittings to ensure a leak-free assembly.
· If installing on metallic plumbing, two grounding clamps and #4 copper wire
are essential for safety.
· It is strongly recommended to install a check valve at the end of your
system configuration and before the water heater to protect your filtration
system from back flow.
1 Select Location Lay out system in appropriate configuration. Improper
sequencing of equipment will affect performance, and could possibly damage
your system.
1. Pick an appropriate installation location. Unit must be installed in an
area where the main water line enters your home, and before it connects to the
water heater. It is recommended to install after any outdoor hose bibs or
irrigation lines to avoid using filtered water where not needed.
DO NOT install after the water heater or on the hot water line.
2. Choose the location for a shut-off valve to be able to isolate your
system. If installing a check valve, it should be installed after your system
but before the water heater. If installing the Pro-Grade Bypass Kit, choose
the location at this time.
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2
INSTALLATION STEPS 6
Pro-Grade Bypass Kit Installation: IF YOUR SYSTEM does not include the Pro- Grade Bypass Kit, continue to step 2.
NOTE: Due to the variety of home design and spaces, anticipate the need for
additional items to install bypass loop properly. Additional items would be
available at a local home improvement store or through your plumbing
contractor. Not all configurations can be addressed in this guide.
1. Once you’ve selected an appropriate location for your whole home water
filter system and main shut-off valve, lay out the bypass loop and ensure you
have all the components and tools required. · The Pro-Grade Bypass Kit is
specific to 1″ PEX connections for easy installation. · Reference the system
configuration image on page 9 when laying out bypass loop components to ensure
correct order and location.
2. Pre-assemble all the parts before starting the installation. Straighten
out your PEX tubing and plan for additional length that can be trimmed down
before the final installation.
3. Mark your incoming water line where you would like to start your bypass
loop. This should be before your main PVC shut-off valve. Prepare your
existing pipes by cleaning the sections you plan to cut.
4. Once your bypass loop is prepared, continue to step 2 on next page before
making the final connections.
5. Once the main system has been fully installed, cut down any PEX tubing to
ensure you have the proper length and complete bypass loop connections.
6. Turn on main water line and check for leaks.
Bypass Kit Box Contents: 2
1 PEX 1″ brass shut-off valves (2)
1
2 PEX 1″ brass 90° elbows (2)
3 PEX 1″ brass tees (2) 4 PEX 1″ brass male adapters (2)
3
4
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2
INSTALLATION STEPS 7
2 UV System Preparation This set up requires the installation of a UV system.
Before continuing, stop now and read the separate, included UV manual in its
entirety.
WARNING
Never look directly at a lighted UV lamp. Ultraviolet rays can be harmful to
eyes. Assembly is required before installation. Internal components are
fragile.
Click here to view the UV Filter Owner’s Manual.
3 Prepare Rhino® Tank
1. Ensure the Rhino tank sits level. If it looks off-center or unlevel,
reference the troubleshooting section.
2. Pre-assemble all parts and dry-fit the entire system to ensure proper
spacing and to confirm you have the necessary components for installation.
Reference system configuration image on page 3 to understand the system layout
and connections.
3. Connect all smooth fitting connections using NSF certified primer and
glue. Smooth connections will be on the nipples, unions,shut-off valve, and
PVC tee. Once glue is applied, press and hold the connection tight for 10-15
seconds.
4. Carefully remove shipping caps from inlet and outlet ports without
damaging valve threads.
5. Wrap threaded nipple ends 3 times with NSF certified plumber’s tape.
Insert the nipples and attached unions to the filtration tank’s threaded inlet
and outlet. Hand tighten and then tighten again with a pipe wrench (2-2.5
rotations) to seal the connections.
NOTE: DO NOT OVER-TIGHTEN. If space does not allow for a pipe wrench to grip
the nipples, clamp to the glued union to make final rotations.
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2
INSTALLATION STEPS 8
COPPER PIPES ONLY (proceed to Step 4 for all other pipes)
When installing on metallic plumbing, ensure you take the following precautions. Securely install two (2) grounding clamps and a #4 copper wire (not included) across the location where the system will be installed. Tightly clamp at both ends, as shown in the illustration.
Ground Clamp
Ground Wire
Ground Clamp
WARNING
ELECTRICAL SHOCK HAZARD Prior to installation on metallic plumbing, securely
install two grounding clamps and a #4 copper wire per installation
instructions. Failure to follow these instructions can result in death or
electric shock.
4 Install Shut-off Valve and Ensure Spacing
NOTE: You may need additional components to connect your system to the main
water line where it enters and exits the filtration system. Ensure you have
all components needed before proceeding to the next steps.
1. Turn off the main water source. Drain water from lines to relieve pressure
by turning on a faucet at the lowest elevation inside your home.
NOTE: Installation could take 14 hours to complete. Plan accordingly as you
will be without water throughout the home during this time.
2. Using a pipe cutter, cut into the main water supply line and catch any
remaining water in the 5-gallon bucket. Each system includes a 1″ PVC shut-off
valve with the option of threaded or smooth connections, as well as reducer
bushings to connect to a 3/4″ main water line.
3. Loosely fit shut-off valve to calculate the proper spacing of components.
4. Measure distance for Pre- and Post-Filter, Rhino® tank, and optional add-
ons (Salt-Free Water Conditioner) and mark pipe accordingly.
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2
INSTALLATION STEPS 9
NOTE: DO NOT cut more pipe than necessary. You can cut more pipe later if
needed. If you’re installing a bypass loop, plan accordingly for the space
required.
Ensure proper spacing to fit Pre and Post-Filters, UV Filter, and any optional
add-ons
2
1
Incoming
water supply
4
3
4
2
4
1
Outgoing water supply
3
1 PEX 1″ brass shut-off valves (2) 2 PEX 1″ brass 90° elbows (2)
3 PEX 1″ brass tees (2) 4 PEX 1″ brass male adapters (2)
5 Cut Pipes
Cut pipe along the marked sections from step 4 and clean ends of pipe. Ensure
there are no burrs, sharp edges, or deep scratches.
CORRECT INCORRECT
NOTE: Cut tubing as straight as possible with a utility knife, or an appropriate pipe cutter for copper, PVC, or PEX tubing.
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INSTALLATION STEPS 10
6 Assemble Drain Valve
NOTE: All threads are NPT tapered pipe threads.
1. Using PVC primer and glue, assemble the piping as shown to the right
(Figure 1), applying primer and glue. Ensure enough glue cure time before
running water through the system.
2. Wrap the 1/2″ male drain end 2-3 times with plumber’s tape (Figure 2).
3. Hand tighten the drain valve into the 1/2″ female threaded tee. Then,
tighten 1-2 more turns with a wrench (Figure 3).
NOTE: DO NOT OVER TIGHTEN. There should be a gap between the drain valve
threads and tee. Tightening the 1/2″ brass drain valve more than 2 turns with
a wrench can cause the tee to crack.
Figure 1 Figure 2
Figure 3
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INSTALLATION STEPS 11
7 Configure System
1. Fit Rhino® tank and additional optional add-ons into the system at this
time.
2. Attach the shut-off valve to your incoming water line.
3. Connect the threaded nipple from the shut-off valve outlet to the 20″ Pre-
Filter housing inlet with NSF certified plumber’s tape.
NOTE: If you upgraded to the Low Maintenance Pre-Filter, remove plastic
wrapping from filter before installing. Filter is located inside of the pre-
assembled Pre-Filter housing. Once plastic wrapping is removed, proceed to
step 4.
4. Attach the filter wall bracket to the Pre-Filter housing with included
screws. Once this is complete, screw the support bracket to the wall.
NOTE: Additional materials may be needed to ensure Pre-Filter and Post-Filter
brackets are supported and properly secured to wall.
5. Ensure all parts are flowing through the “IN” port in the correct
direction of water flow.
6. Connect the threaded nipple from the Pre-Filter outlet to the union that
is attached to the Rhino® tank inlet.
7. Using the drain valve assembly from step 6, connect the drain valve
assembly to the union attached to the Rhino® tank outlet as well as the Post-
Filter inlet with included nipples.
8. Attach the Post-Filter bracket and housing to the wall, similar to the
Pre-Filter, and ensure all connections are tight.
9. Follow instructions in the separate UV Filter installation manual at this
time to mount and install the UV Filter. >> Click here to view the UV Filter
Owner’s Manual. Use PVC pipe, elbows, and reducers to connect from the Post-
Filter to the UV Filter.
10. If you have additional attachments, please reference those manuals before
the final installation.
11. Once installation is complete, allow proper time for the glue to dry
according to manufacturer instructions.
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INSTALLATION STEPS 12
8 Flush Your System
NOTE: It’s imperative that this system is flushed properly prior to system
water entering your house. The granular carbon used in the filtration tank
contains fines that must be flushed out prior to use.
1. Connect a garden hose to the integrated drain valve and ensure the drain
valve is in the open position.
2. Ensure the garden hose outlet is directed towards a floor drain or outdoor
area. If a bypass loop is installed, ensure each shut-off valve is in a closed
position.
3. Slowly turn the water on from the initial shut-off valve and inspect for
leaks. If any leaks are detected, refer to the troubleshooting section. If no
leaks are detected, proceed with the flushing process.
4. Slowly turn the water on and allow discolored water to flow from the drain
valve into a suitable drainage area. The first few gallons will appear black
and cloudy due to carbon fines.
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INSTALLATION STEPS 13
- 8 Flush Your System (continued)
5. After the initial 15-minute flushing, begin a period of “surge flushing” by turning the water supply on for 30 seconds and then off for 30 seconds, repeating the cycle for 15 minutes or until the initial surge of water is completely clear and free from discoloration and cloudiness.
6. Final installation is complete. You may now close off the drain valve and
enjoy filtered water throughout your home.
NOTE: Do not drink flushed water.
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TROUBLESHOOTING GUIDE 14
Issue Component is missing or arrived damaged. Tank leans to one side or is
not level Water leak at seam of tank divider Water leak from Aquasana fittings
or drain valve
Water leak from pre/post filter housing
Reduced water pressure after installation
Water appears gray or cloudy Taste/odor of water did not improve
Resolution Call customer service @ 1
866-662-6885 option 1, and then option
2, and then option 1. Please have order number, model number, and pictures of
damaged packaging and/or damaged unit.
Lift the tank straight up and tap down on the ground until the tank stands
vertically. The bottom of the tank is round and the boot allows the tank to
stand upright.
Valve o-ring may not be placed properly or the top or bottom tank may have
loosened during shipping. Use rubber strap wrench to tighten tanks. If leak
continues, contact customer service with a pre-recorded video of leak.
· Ensure tight connection do not overtighten as that could cause cracks and
further leaking.
· Close the shut-off valve before the leak. Unscrew the closest union and the
threaded connection. Remove the previous sealing tape from the fitting and
place more sealing tape and or tighten the connection properly.
· Ensure all connections are properly tightened with a wrench do not over-
tighten! If the problem persists, contact customer service with pre-recorded
video.
· Ensure tight connection do not overtighten as that could cause cracks and
further leaking.
· Tighten the housing further with the included wrench.
· If leak persists, close the shut-off valve before the leak. Remove housing
and filter. Clean o-ring, inside the housing, and all threaded connections.
Re-lubricate the o-ring and reassemble it with a new filter.
· If a crack is visible and/or other methods do not stop the leak, contact
customer service.
It is recommended that the sediment pre-filter be replaced every 2 months
depending on the amount of sediment in your water supply. If the system has
been working properly and the pressure is slowing, it may be time to change
the sediment filter. Check the sediment filter and replace if necessary.
Let air flush from water lines. Cloudy water will dissipate over time (can
take a week to a month) and is completely harmless.
Ensure bypass loop is turned off and system shut-off valves are open.
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MAINTENANCE 15
Cleaning · The exterior of your filtration system can be cleaned with warm,
soapy water.
Do not use any abrasive solution. · Rinse well with clean water.
NOTE: Never use chemical cleaning products on the system’s exterior surface as
they may damage the housing.
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FILTER REPLACEMENTS 16
Pre/Post-Filter Replacements
Whole House 20″ Pre-Filter Cartridge Replacement Replace every 2 months.
Replace sooner if there is a noticable decrease in water flow through the
filter system.
Whole House Low Maintenance Pre-Filter Cartridge Replacement Replace every 6
months. Replace sooner if there is a noticable decrease in water flow through
the filter system.
Whole House 10″ Post-Filter Cartridge Replacement Replace every 6 months.
Replace sooner if there is a noticable decrease in water flow through the
filter system.
Pre/Post-Housing Replacement Replace every 5 years. To replace, call Customer
Support.
A
How to change the Pre/Post-Filters:
1. Shut the filter system off at the shut-off valve A . Place a 5 gallon
bucket under the system drain valve and open valve. This will relieve water
pressure and drain excess water.
NOTE: You must relieve the pressure in your system before attempting to change
any Pre-Filter or Post-Filter.
2. Remove the blue filter housing by turning the lower ring to the right,
using the wrench supplied with your filter system. Remove the used filter.
3. If necessary, clean the inside of the blue filter housing with mild soapy
water, rinse and dry.
4. Place new filter in the center of the blue filter housing.
5. Clean the housing o-ring and relubricate it with silicone grease. Set the
o-ring into the proper groove and reattach the housing by screwing it back
onto the top piece.
NOTE: DO NOT USE PETROLEUM JELLY as lubrication on the system or o-rings.
6. After reassembly, turn the system back on at the shut-off valve.
7. Run water, with the bucket still under the Pre-Filter. Check for leaks.
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FILTER REPLACEMENTS 17
Specifications This filter system is designed and tested for use with genuine
Aquasana parts including replacement filters and all hardware. Use of parts
from other manufacturers may result in loss of contaminant reduction
performance, system damage, or failure. Use of parts from other manufacturers
will also void your warranty. For replacement parts, please visit
aquasana.com.
Model: WH-WELL System Replacements 20″ Pre-Filter: EQ-303-20 10″ Post-Filter:
EQ-PFC.35 20″ Low-Maintenance Pre-Filter: EQ-PFC.2045K UV Lamp: AQ-UV-L330C
Quartz Sleeve: AQ-UV-Q330 Salt-Free Conditioner: WH-SFWC-T
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FILTER REPLACEMENTS 18
Rhino® Tank Replacement
1 Shut Off Water Supply 1. Turn off the main water source prior to tank
replacement or turn off the shut-off valve. 2. Place a 5 gallon bucket under
the system drain valve and open valve. This will relieve water pressure and
drain excess water.
NOTE: You must relieve the pressure in your system before attempting to change
the Rhino® tank.
WARNING
ELECTRICAL SHOCK HAZARD If you have copper pipes – leave your grounding clamps
installed. Do not disconnect at any time while changing the tank. Failure to
follow this instruction can result in death or electric shock.
2 Remove Tank from System 1. Loosen the unions on both sides of the Rhino®
tank. Slide the entire tank (pipe nipples and halves of unions included) away
from the system.
2. Unscrew the pipe nipples from the tank.
3. Dispose of the old Rhino® tank properly.
1
1
2
2
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FILTER REPLACEMENTS 19
Rhino® Tank Replacement (continued)
3 Reconnect Fittings 1. Clean the threads on the pipe nipples and re-apply new
NSF certified plumbers tape. 2. Connect pipe nipples to your new Rhino® tank.
4 Plumb In New Rhino® Tank Slide the new tank back into the system and re-
attach the unions.
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FILTER REPLACEMENTS 20
Rhino® Tank Replacement (continued)
NOTE: It’s imperative that this system is flushed properly prior to system
water entering your house. The granular carbon used in the filtration tank
contains fines that must be flushed out prior to use.
5 Flushing New Rhino® Tank
1. Connect a garden hose to the integrated drain valve and ensure the drain
valve is in the open position.
2. Ensure the garden hose outlet is directed towards a floor drain or outdoor
area. If a bypass loop is installed, ensure each shut-off valve is in a closed
position.
3. Slowly turn the water on from the initial shut-off valve and inspect for
leaks. If any leaks are detected, refer to the troubleshooting guide on page
13. If no leaks are detected, proceed with the flushing process.
4. Slowly turn the water on and allow discolored water to flow from the drain
valve into a suitable drainage area. The first few gallons will appear black
and cloudy due to carbon fines.
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FILTER REPLACEMENTS 21
- 5 Flushing Process (continued)
5. After the initial 15-minute flushing, begin a period of “surge flushing” by turning the water supply on for 30 seconds and then off for 30 seconds, repeating the cycle for 15 minutes or until the initial surge of water is completely clear and free from discoloration and cloudiness.
6. Final installation is complete. You may now close off the drain valve and
enjoy filtered water throughout your home.
NOTE: Do not drink flushed water.
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PERFORMANCE & CERTIFICATIONS 22
Model
WH-WELL-UV
Operating Temp. Range 40-90°F 4.44-32.2°C
Replacement
WH-WELLR
Operating Pressure Range 20-100 psi 138-690 kPa
Rated Capacity 500,000 gallons 1,892,705.89 liters Rated Flow
7.0 gpm 26.5 lpm
Manufactured by: Aquasana, Inc. 6310 Midway Road · Haltom City, Texas 76117
866-662-6885
Independently tested for the reduction of bacteria, viruses, cysts, and other contaminants commonly found in well water.
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223
Rhino® Water Filter Limited Warranty
WHO IS COVERED AQUASANA AND ITS SUPPLIERS, (herein collectively referred to as
“Manufacturer”) warrants to the owner of the home where the water filter is
initially installed (hereinafter “Owner”). The warranty is restricted to the
water filter used in a single-family residence in the United States of America
and is void if moved from the original installation location.
WHAT IS COVERED This Warranty covers defects in materials or workmanship
during the limited warranty period of your of your Aquasana Rhino Whole House
Filtration System including subcomponents purchased with original system (may
or may not include pre-filter, post-filter, and fittings), except as provided
below. The water filter is warranted only when it is installed, operated and
maintained in accordance with the instructions accompanying the water filter
found on Aquasana.com. A water filter should be installed in such a manner
that, if the tank or any connection thereto should leak, the resulting flow of
water will not cause damage to the area in which it is installed. For detailed
instructions read the manual accompanying the water filter and review drawings
in the manual.
FOR HOW LONG This warranty runs for months specified in chart below from the
date of purchase by a consumer (herinafter “Warranty Period”). No warranty
coverage will be provided if the claimant is unable to provide proof of
purchase. Water conditions and use rates may limit the functional lifespan of
your filter. This Limited Warranty does not extend to the full estimated life
span of the filter.
WHAT AQUASANA WILL DO 1. If necessary, the Manufacturer will provide a
replacement
that fulfills the remaining estimated lifespan/capacity (see chart) of your
original purchase and send it to you with installation instructions. If
industry standards, product improvements or product obsolescence prohibit
Manufacturer from furnishing an identical model replacement water filter under
this warranty, the Owner will be furnished with a new water filter of
comparable remaining capacity and functionality; however, the Owner will be
charged for the additional value of the item(s) which Manufacturer has
incorporated in the replacement water filter.
2. Component Part If any component part proves to Manufacturer’s
satisfaction to be defective in material or workmanship within the warranty
period listed on the data plate label, the Manufacturer will furnish the Owner
with a replacement for the defective part(s).
3. Return of Defective Water Filter and Component Parts Manufacturer
reserves the right to examine the alleged defect in the water filter or
component part(s), and it will be the Owner’s obligation to return the water
filter and/or component part(s) to the Manufacturer at the Manufacturers
request.
a. When returning a water filter, it must include all component parts.
b. When returning component part(s), they must be individually tagged and
identified with the water filter’s model number, date of purchase, and date of
installation.
WHAT IS NOT COVERED 1. This Warranty applies only to products purchased from
authorized Aquasana resellers.
2. This warranty does not cover filter cartridges and any systems that were
not installed in compliance with the instructions or that have been abused or
operated incorrectly.
3. The Limited Warranty stated herein is in lieu of any and all warranties,
express or implied (whether written or oral), including, but not limited to,
the implied warranties of merchantability and fitness for a particular
purpose.
4. Manufacturer shall not be liable for any incidental,
consequential, special, or contingent damages or expenses, arising, directly
or indirectly, from any defect in the water filter or the use of the water
filter.
5. Manufacturer shall not be liable for any water damage arising, directly or
indirectly, from any defect in the water filter or component part(s) or from
its use.
6. Manufacturer shall not be liable for any damage or product failures caused
by any of the following:
· The water filter or any of its component parts have been subject to misuse,
alteration, neglect or accident.
· The water filter has not been installed in accordance with the applicable
local plumbing and/or building code(s) and/ or regulations or in their
absence.
· The water filter is not installed, operated and maintained in accordance
with the printed Manufacturer’s instructions, including if the water filter
has any additional aftermarket equipment introduced into the sealed system not
approved by the manufacturer.
· The water filter is exposed to highly corrosive conditions.
· The water filter is not continuously supplied with potable water.
· The water filter is not operated within the factory calibrated temperature
limits.
· The water filter is removed from its original installation location.
· The water filter is installed in direct sunlight or exposed to freezing
temperatures.
· The water filter or any of its component parts fail due to iron or sediment
build-up.
· Clogging due to purchaser’s failure to replace the Pre-Filter cartridge.
· Damage caused by fire, flood or acts of God.
· Damage caused by over-pressurization in the water line.
7. This warranty does not cover damage caused by the use of parts that are
not genuine Aquasana parts. This includes, but is not limited to replacement
filters, faucets, and/or diverter valves.
8. Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for all
charges for labor or other expenses incurred in the removal, repair or
replacement of the water filter or any component part(s) claimed to be
defective or any expense incurred to remedy any defect in the product. Such
charges may include, but are not necessarily limited to:
a. All freight, shipping, handling and delivery costs of forwarding a new
water filter or replacement part(s) to the owner.
b. All costs necessary or incidental in removing the defective water filter or
component part(s) and installing a new water filter or component part(s).
c. Any material required to complete, and/or permits required for,
installation of a new water filter or replacement part(s), and
d. All costs necessary or incidental in returning the water filter or
component part(s) to a location designated by the manufacturer.
HOW TO GET SERVICE To receive service under this Warranty, you must contact
Aquasana (A. O. Smith Water Treatment (North America), Inc.) at
1-866-662-6885 or support@aquasana.com
within the Warranty Period to describe the problem to a customer service
representative who will verify that the product is under warranty and
determine whether a part or the system will be replaced and whether you must
send back the unit. You will be required to provide proof of purchase and
proof of proper installation.
Model WH-WELL-UV
Installation Kit (includes fittings purchased with original system)
Pre- and Post-Filter Housing Units
Rhino® System Warranty Coverage Lifespan/Capacity 5 years / 500,000 gallons
12 months
12 months
This warranty only covers the products listed in the table above. If your system includes additional components, please refer to those
components’ warranties.
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24
Protect your investment and save money with Water for Life®. Our Water for
Life® program helps you protect the investment you’ve made in your family’s
health with an extended limited warranty on your new filtration
system, a 15% discount on replacement filters, and free shipping.
Extended Limited Warranty
Our performance promise to you free replacement
parts when needed.*
Discounted Replacements
The only way to lock in a 15% discount on replacement filters.
Free Shipping
Replacements shipped to you right when you need them at no extra cost.
No Contract
Free to join and cancel anytime no long-term commitment required.
CONTACT US TO LEARN MORE
waterforlife@aquasana.com
*Exclusions apply. Limited Warranty details are available at aquasana.com. Benefits are for the term of Water for Life membership.
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LOVE IT?
Please let us know with a review on Aquasana or your retailer’s website.
NEED HELP?
Give us a call at 866-662-6885 and tell
us what’s going on.
Aquasana, Inc.
6310 Midway Road Haltom City, Texas 76117 866.662.6885 USA 877.332.7873 Canada
www.aquasana.com
20240503
References
- Aquasana Water Filters | Whole House Water Filtration Systems
- Aquasana Water Filters | Whole House Water Filtration Systems
Read User Manual Online (PDF format)
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