aquasana AQ-CWM2-B Clean Water Machine Owner’s Manual

aquasana AQ-CWM2-B Clean Water Machine Owner’s Manual

BOX CONTENTS

No tools required for installation!

Before beginning setup, please ensure all parts listed are present. If any part is missing or damaged, please contact Customer Service at 866-662-6885.

USE & CARE

Please read all precautions and instructions carefully before using.

Use and Care

• To clean the system, wipe exterior with a damp cloth. Do not use any strong or abrasive cleaning agent or solvent cleaner.
• The water tank, housing lids, and filter cap are NOT dishwasher safe, and should be hand-washed only.
• Water may accumulate inside the filter housing unit. Dry this area with a clean dry cloth.
• Clean regularly for best use.

Important Safeguards

• Do not operate without filter cartridge installed.

• Use only cold tap water in the water tank. Do not add ice cubes to water tank.

• Do not place cord, plug, or system in water or other liquids.

• Close supervision is always necessary when this system is used by or near children.

• Intended for home or office use, on a flat, temperature-controlled surface.
  Not for outdoor use.

• Do not place the system near a hot gas or electric burner.

• Do not let cord hang over the edge of table or countertop, or touch hot surfaces. Do not allow anything to rest on the power cord.

• If the supply cord or the plug are damaged, do not use and contact Customer Service.

• Do not use excessive force on the dock button.

• Filter usage must comply with all state and local laws.

• Do not use with water that is microbiologically unsafe or of unknown water quality without adequate disinfection before or after the system.

• Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.

SETUP

Wash Tank

At first use or after a long period of non-use

Hand-wash the water tank and water tank lid with dish soap and rinse well. Fill water tank full with cold tap water.

Place the water tank on the dispenser dock and ensure it’s firmly attached to its base.

Open Filter Chamber

Open filter housing unit lid and unscrew filter chamber cap to open the filter chamber.

Insert Filter

Remove plastic from filter cartridge.
With top of filter up, press the filter onto the filter chamber cap.

Insert the filter with the attached filter chamber cap onto the chamber so that the grooves of the cap line up. Twist the filter chamber cap to the right to lock into place. Arrow on filter chamber cap should be pointing towards the dispenser end. Replace the filter housing lid.

Flush System

Plug your system in. Place vessel (at least 64 oz.) underneath dispenser during flushing cycle.

To start the flush cycle, press dock button 3 times quickly. Light will illuminate red for 5 seconds.

While red light is illuminated, press and hold dock button for 1 second.
Light will blink red. While system flushes, light will change from red to blue staying blue for 5 seconds when flush is complete.

NOTE: Do not drink flushed water. Discard water.

OPERATION

Dispensing Water

First, fill the water tank and place it back onto the dispenser dock.
Position vessel under dispenser.

Next, press and hold dock button to dispense filtered water.
Light will illuminate blue while dispensing water.

Finally, release dock button once desired amount of water is reached.

NOTE: When filling a larger (64 oz) vessel, you may use the Quick Press function.
Quickly press the dock button once to initiate fill. Once desired amount is reached, quickly press dock button to stop dispensing.

NOTE: System will dispensewater for a maximum of 60 seconds at one time. Timer will override system and shut off pump.

TROUBLESHOOTING GUIDE

What should I do if my system won’t run?

• Make sure the system is plugged into a power source.
• Ensure water tank is fully attached to filtration dock.
• Make sure water tank contains water. System will not run without water.
• Ensure filter and filter chamber lid are properly attached.
• Ensure dock button is being held for the proper amount of time.

What if water is leaking from the system?

• Ensure the water tank is fully attached to the filtration dock.

Why does my water look milky or cloudy?

• Cloudy or white water is a result of air bubbles that are trapped within the system. This is very common and not harmful. The air bubbles will dissipate over time.

Button Functions

Function| Button Action
Quick Press On| Press button 1X
Quick Press Off| Press button 1X
Dispense water| Press and hold button until desired amount is dispensed
Stop dispensing water| Release button hold
Initiate filter flush process| Press button 3X rapidly
Start filter flush| Press and hold for 1 second
Light Indicators

Light Status| Indication
No light| System unplugged, standby mode, or flush not initiated
Solid red/blue combination| Initial system plug in
Solid blue light when dispensing water| Dispensing filtered water
Blink blue| System is readying to dispense water
Solid red light (5 seconds)| Filter flush process initiated
Blinking red when system flushing| Flush in process
Blinking red to blue| Finishing flush
Blinking blue then solid blue| Filter flush complete
Alternating blue and red while dispensing water| Change filter soon
Solid red while dispensing water| Change filter now
Blinking red while in standby mode| Change filter now

FILTER REPLACEMENT

1. Twist filter chamber cap to the left and remove dirty filter from cap.
   Discard dirty filter.

2. Remove plastic from clean filter. Press clean filter into filter chamber cap ensuring a snug fit. Insert into housing unit and twist right to close.

3. Fill water tank and place on dispenser dock.
   

4. Press dock button 3 times quickly.
   Light will illuminate red for 5 seconds.

5. Press and hold dock button for 1 second to begin flush. Light will blink red during the 60 second clean.

6. Once the flush is complete, light blinks blue for 5 seconds, then illuminate solid blue for 5 seconds.

PERFORMANCE & CERTIFICATIONS

1135 liters
Operating Temp. Range| Service Flow
40-90° F
4.44-32.2° C| 0.5 gpm
1.9 lpm
Manufactured by: Aquasana, Inc.
6310 Midway Road · Haltom City, Texas 76117 866-662-6885

System tested and certified by WQA to NSF/ANSI Standards 42, 53, and 401 for the reduction of the claims specified on the Performance Data Sheet and at www.WQA.org.

For the full list of contaminants filtered, scan to view the Performance Data Sheet on Aquasana.com.

What is WQA?

Water Quality Association is the leading voice of the water treatment and filtration industry, offering professional training, education, and product certification.

Clean Water Machine

1-Year Limited Warranty

WHO IS COVERED
AQUASANA AND ITS SUPPLIERS, (herein collectively referred to as “Manufacturer”) warrants to the original owner who purchased and installed the system (hereinafter “Owner”).

WHAT IS COVERED
This Warranty covers defects in materials or workmanship during the limited Warranty period of your of your Aquasana Water Filtration System including sub-components purchased with original system (may or may not include faucet and fittings), except as provided below. The water filter is warranted only when it is installed, operated and maintained in accordance with the instructions accompanying the water filter found on Aquasana.com. A water filter should be installed in such a manner that, if the system or any connection thereto should leak, the resulting flow of water will not cause damage to the area in which it is installed. For detailed instructions read the manual accompanying the water filter and review drawings in the manual.

FOR HOW LONG
This Warranty runs for 12 months (365 days) from the date of purchase by a consumer (hereinafter “Warranty Period”). No Warranty coverage will be provided if the claimant is unable to provide proof of purchase from an authorized Aquasana reseller. Estimated lifespan of products is for information only and is based on usage approximations. Water conditions and use rates may limit the functional lifespan of your filter. This Limited Warranty does not extend to the full estimated life span of the system.

WHAT AQUASANA WILL DO

1. If necessary, the Manufacturer will provide a replacement that fulfills the remaining estimated lifespan/capacity of your original purchase and send it to you with installation instructions. If industry standards, product improvements or product obsolescence prohibit Manufacturer from furnishing an identical model replacement water filter under this Warranty, the Owner will be furnished with a new water filter of comparable remaining capacity and functionality; however, the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water filter. The Warranty period for any replacement will run for the balance of the original 365 days.
2. Component Part – If any component part proves to Manufacturer’s satisfaction to be defective in material or workmanship within the Warranty period listed on the data plate label, the Manufacturer will furnish the Owner with a replacement for the defective part(s).
3. Return of Defective Water Filter and Component Parts – Manufacturer reserves the right to examine the alleged defect in the water filter or component part(s), and it will be the Owner’s obligation to return the water filter and/or component part(s) to the Manufacturer at the Manufacturers request.
4. When returning a water filter, it must include all component parts.
5. When returning component part(s), they must be individually tagged and identified with the water filter’s model number, date of purchase, and date of installation.

WHAT IS NOT COVERED

1. This Warranty does not cover filter cartridges and any systems that were not installed in compliance with the instructions or that have been abused or operated incorrectly.

2. This Warranty applies only to products purchased from authorized Aquasana resellers.

3. The Limited Warranty stated herein is in lieu of any and all warranties, express or implied (whether written or oral), including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

4. Manufacturer shall not be liable for any incidental, consequential, special, punitive, or contingent damages or expenses, arising, directly or indirectly, from any defect in the water filter or the use of the water filter, including but not limited to water damage.

5. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water filter or component part(s) or from its use.

6. Manufacturer shall not be liable for any damage or product failures caused by any of the following:

   • The water filter or any of its component parts have been subject to misuse, alteration, neglect or accident.
   • The water filter has not been installed in accordance with the applicable local plumbing and/or building code(s) and/ or regulations or in their absence.
   • The water filter is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions, including if the water filter has any additional aftermarket equipment introduced into the sealed system not approved by the manufacturer.
   • The water filter is exposed to highly corrosive conditions.
   • The water filter is not continuously supplied with potable water.
   • The water filter is not operated within the factory calibrated temperature limits.
   • The water filter is installed in direct sunlight or exposed to freezing temperatures.
   • The water filter or any of its component parts fail due to sediment build-up.
   • Clogging due to purchaser’s failure to replace the filter cartridges.
   • Damage caused by fire, flood or acts of God.
   • Damage caused by over-pressurization in the water line.

7. Manufacturer shall not be liable for any claims related to excessive noise, smell, or taste of water.

8. This Warranty does not cover damage caused by the use of parts that are not genuine Aquasana parts. This includes, but is not limited to replacement filters, faucets, and/or diverter valves.

9. Except when specifically prohibited by the applicable state law, the Owner, and not the Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water filter or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product.
   Such charges may include, but are not necessarily limited to:

10. All freight, shipping, handling and delivery costs of forwarding a new water filter or replacement part(s) to the owner.

11. All costs necessary or incidental in removing the defective water filter or component part(s) and installing a new water filter or component part(s).

12. Any material required to complete, and/or permits required for, installation of a new water filter or replacement part(s), and

13. All costs necessary or incidental in returning the defective water filter or component part(s) to a location designated by the Manufacturer.

HOW TO GET SERVICE
To receive service under this Warranty, you must contact Aquasana (A. O. Smith Water Treatment (North America), Inc.) at 1-866-662-6885 or warranty@aquasana.com within the Warranty Period to describe the problem to a customer service representative who will verify that the product is under Warranty and determine whether a part or the system will be replaced and whether you must send back the unit. You will be required to provide proof of purchase from an authorized Aquasana reseller and proof of proper installation.

WARRANTY REGISTRATION
Warranty registration is not required for coverage under the Aquasana Limited Warranty and is not necessary for factory direct purchases made from www.aquasana.com. If you purchased from a retailer or an authorized reseller, please complete the online Warranty registration form at www.aquasana.com/warranty. Proof of purchase from an Aquasana authorized dealer is required. Once registered online, we will have a record of your purchase.

HOW STATE LAW APPLIES
This Warranty gives you specific rights and you may have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Replace your filters on time, without worry — auto-delivered to you, for less.

CONTACT US TO LEARN MORE
waterforlife@aquasana.com

LOVE IT?
Please let us know with a review on Aquasana or your retailer’s website.

NEED HELP?
Give us a call at 866-662-6885 and tell us what’s going on.

Aquasana, Inc.
6310 Midway Road
Haltom City, Texas 76117
866.662.6885 USA
877.332.7873 Canada
www.aquasana.com

References

• Aquasana Water Filters | Whole House Water Filtration Systems
• Aquasana Water Filters | Whole House Water Filtration Systems
• Contact Us | Aquasana

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