aquasana EQ-400 Rhino Whole House Water Filter Owner’s Manual
- June 6, 2024
- aquasana
Table of Contents
aquasana EQ-400 Rhino Whole House Water Filter Owner's Manual
Meet clean, healthy water. Your new Aquasana® whole house Rhino® system was expertly engineered to reduce contaminants, including chloramines, from the water throughout your entire home. Enjoy the peace of mind that comes from knowing our award-winning water filter technology is working for you.
EQ-400
Whole House Water Filter
Rhino®
1 BOX CONTENTS
Parts and pieces included with your system will vary depending on your specific order. Please call Customer Service with any questions or concerns 866-662-6885.
Tools recommended for installation:
- Drill
- NSF approved PVC primer and glue
- Wrench
- NSF certified plumber’s tape
- Channel locks
- PVC pipe cutter
- Copper wire & grounding clamps (if copper pipes are present)
2 SYSTEM CONFIGURATION
If you have added components to your Rhino® Water Filter System, note the
correct sequencing below.
(Installation shown below includes Professional Grade Install Kit)
Before installing
- Lay out system in appropriate configuration. Improper sequence of equipment will affect performance, and could possibly damage your system.
- For all installations: Anticipate the need for additional parts and pieces including but not limited to pex tubing, clamps and mounting screws to install unit properly (available at a local home improvement stores or through your plumbing contractor). Due to the varieties of home design, not all configurations can be addressed in this guide.
- DO NOT install this filter where the line pressure may exceed 100 psi. The operating pressure range for this filter is between 20psi 100psi.
- Install on cold water lines only (40° 90°F).
- Installation of the filtration system must comply with existing state and local plumbing codes. Aquasana and its manufacturer are not liable for consequential or incidental damages due to improper installation.
- DO NOT install the unit on its side. It must be installed upright to maximize contact with media bed.
3 USE & CARE
Read all precautions and installation instructions carefully and completely before installing.
Precautions
- Properly tighten all fittings to ensure a leak-free assembly.
- NSF certified plumber’s tape (thread sealing tape) is the only sealer that can be used on threaded fittings. DO NOT use pipe dope or PVC primer/glue on threaded fittings. Exposure to these compounds will damage nipples causing leaks.
- Pick an appropriate installation location. Dimensions of systems vary–always allow an estimated minimum of 60″ clearance for height of tank, and a minimum of 45″ for floor space.
- Unit must be installed in an area where the main water line enters your home, before connecting to the water heater. DO NOT install after a water heater or on the hot water line.
- It is recommended your system be installed indoors and out of direct sunlight. Prolonged exposure to light can weaken plastic components, resulting in filter housing failure. If this is not possible and the system is outdoors or in a sunny area, the unit must be protected from both direct sunlight and freezing temperatures.
- If installing on metallic plumbing, two grounding clamps and #4 copper wire are essential for safety.
- Some local codes may require the use of a licensed plumber or certified installer when disrupting a potable water line.
- In areas with high pressure, a pressure relief valve and a water hammer arrestor may be necessary.
Cleaning
The exterior of your filtration system can be cleaned with warm, soapy water.
Rinse well with fresh, clean water.
A Pre-Filter is included with your system. Sediment levels vary from one
location to another. It is recommended to replace your Pre-Filter every 2
months. If the flow rate has noticeably decreased, replace your filter
cartridge sooner.
NOTE: Never use chemical cleaning products on the system’s exterior surface as they may damage the housing.
Specifications
This filter system is designed and tested for use with genuine Aquasana parts
including replacement filters and all hardware. Use of parts from other
manufacturers may result in loss of contaminant reduction performance, system
damage or failure. Use of parts from other manufacturers will also void your
warranty. Please visit aquasana.com for replacement parts.
Model: EQ-400 Replacement tank: EQ-400R
Additional Replacements:
20″ Pre-Filter: EQ-304-20
10″ Pre-Filter: EQ-304
10″ Post-Filter: EQ-PFC.35
UV Lamp: AQ-UV-L330C
Salt-Free Conditioner: EQ-AST-WH-R-C
4 INSTALLATION STEPS
1 Pre-Condition Rhino Tank
NOTE: It’s imperative that this system is flushed properly prior to final
installation. The granular carbon used in the bottom tank contains 1-2% by
volume of carbon fines that must be flushed out prior to use. Surge flushing
is the best method for purging these carbon fines from the media bed.
- Once out of the box, keep the tank upright at all times as to not apply pressure to divider. Remove shipping caps from inlet and outlet ports. Using supplied adapter, connect a garden hose to the inlet port so the water will flow into the system and out of the outlet port.
- Slowly turn faucet on and allow discoloured water to flow from outlet into a suitable drainage area. The first few gallons will appear black and cloudy due to carbon fines. TIP: You may need to slightly shake the tank to help remove carbon fines.
- After an initial 15-minute flushing, begin a period of “surge flushing” by turning water supply on for 30 seconds and then off for 30 seconds, repeating cycle for 15 minutes or until initial surge of water is completely clear and free from discoloration and cloudiness.
- Disconnect the system from the garden hose, be sure the white washers are properly set inside the inlet and outlet ports, and position the system for installation.
2 Select Location
- Pick an appropriate installation location. Unit must be installed in an area where the main water line enters your home, before connecting to the water heater.
- Turn off the main water source prior to installation. Drain water from lines to relieve pressure by turning on a faucet inside your home.
NOTE: DO NOT install after the water heater or on the hot water line. Components and installation will vary.
3 Prepare Rhino Tank
Wrap your pipe nipples with NSF certified plumber’s tape. Connect the nipples
to the system’s inlet and outlet.
NOTE: DO NOT use pipe solvent (dope), as solvents in some types of pipe dope
may cause damage to plastic fittings. Do not over-tighten to prevent damage to
filter head.
5 Install Shut-off Valve and Ensure Spacing (Cont. on next page)
- Using a pipe cutter, cut into the main water supply line to install the shut-off valve.
- Loosely fit shut-off valve to calculate proper spacing of components.
- Measure distance for Pre-Filter, Rhino tank, and optional add-ons (Salt-Free Conditioner and UV) and mark pipe accordingly. If you’re installing additional add-ons make sure to read through those separate installation manuals prior to fully installing your complete system.
NOTE: DO NOT cut more pipe than necessary. You can cut more pipe later if
needed. If you’re also installing a Pro-Install Kit or bypass loop, do so at
this time.
Ensure proper spacing to fit Pre-Filter, Rhino tank, and any optional add-ons
6 Cut Pipes
Cut pipe along the marked sections from step 5 and clean ends of pipe. Ensure
there are no burrs, sharp edges or deep scratches.
NOTE: Cut tubing as straight as possible with a utility knife, or an
appropriate pipe cutter for copper tubing or PVC.
(7) Configure System
Fit Rhino tank and additional optional add-ons into the system at this time.
Screw Pre-Filter and Post-Filter support brackets onto the wall and attach
filters.
Properly connect system together accordingly (slip fittings, barbed fittings,
NSF certified PVC glue, etc.). Ensure all parts are flowing through the “IN”
port in the correct direction of water flow.
(8) Final System Check
Once installation is complete, allow proper time for glue to dry according to
manufacturer instructions. Then, slowly turn water on and inspect for leaks.
After inspecting for leaks, turn on the faucet closest to the installed unit
and allow water to run for 5-10 minutes for the final flushing period.
- All contaminants reduced by this filter are listed.
- Not all contaminants listed may be present in your water.
- Does not remove all contaminants that may be present in tap water. Filter is only to be used with cold water.
RHINO® WATER FILTER LIMITED WARRANTY
Who is covered
AQUASANA AND ITS SUPPLIERS, (herein collectively referred to as
“Manufacturer”) warrants to the owner of the home where the water filter is
initially installed (hereinafter “Owner”). The warranty is restricted to the
water filter used in a single-family residence in the United States of America
and is void if moved from the original installation location.
What is covered
This Warranty covers defects in materials or workmanship during the limited
warranty period of your Aquasana Rhino Whole House Filtration System including
sub-components purchased with original system (may or may not include pre-
filter, post-filter, and fittings), except as provided below. The water filter
is warranted only when it is installed, operated and maintained in accordance
with the instructions accompanying the water filter found on Aquasana.com. A
water filter should be installed in such a manner that, if the tank or any
connection thereto should leak, the resulting flow of water will not cause
damage to the area in which it is installed. For detailed instructions read
the manual accompanying the water filter and review drawings in the manual.
For how long
This warranty runs for months specified in chart below from the date of
purchase by a consumer (herinafter “Warranty Period”). No warranty coverage
will be provided if the claimant is unable to provide proof of purchase. Water
conditions and use rates may limit the functional lifespan of your filter.
This Limited Warranty does not extend to the full estimated life span of the
filter.
What Aquasana will do
-
If necessary, the Manufacturer will provide a replacement that fulfils the remaining estimated lifespan/capacity (see chart) of your original purchase and send it to you with installation instructions. If industry standards, product improvements or product obsolescence prohibit Manufacturer from furnishing an identical model replacement water filter under this warranty, the Owner will be furnished with a new water filter of comparable remaining capacity and functionality; however, the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water filter.
-
Component Part If any component part proves to Manufacturer’s satisfaction to be defective in material or workmanship within the warranty period listed on the data plate label, the Manufacturer will furnish the Owner with a replacement for the defective part(s).
-
Return of Defective Water Filter and Component Parts Manufacturer reserves the right to examine the alleged defect in the water filter or component part(s), and it will be the Owner’s obligation to return the water filter and/or component part(s) to the Manufacturer at the Manufacturers request.
a. When returning a water filter, it must include all component parts.
b. When returning component part(s), they must be individually tagged and
identified with the water filter’s model number, date of purchase, and date of
installation.
What is not covered
-
This warranty does not cover filter cartridges and any systems that were not installed in compliance with the instructions or that have been abused or operated incorrectly.
-
The Limited Warranty stated herein is in lieu of any and all warranties, express or implied (whether written or oral), including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
-
Manufacturer shall not be liable for any incidental, consequential, special, or contingent damages or expenses, arising, directly or indirectly, from any defect in the water filter or the use of the water filter.
-
Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water filter or component part(s) or from its use.
-
Manufacturer shall not be liable for any damage or product failures caused by any of the following:
• The water filter or any of its component parts have been subject to misuse, alteration, neglect or accident.
• The water filter has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulations or in their absence.
• The water filter is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions, including if the water filter has any additional aftermarket equipment introduced into the sealed system not approved by the manufacturer.
• The water filter is exposed to highly corrosive conditions.
• The water filter is not continuously supplied with potable water.
• The water filter is not operated within the factory calibrated temperature limits.
• The water filter is removed from its original installation location.
• The water filter is installed in direct sunlight or exposed to freezing temperatures.
• The water filter or any of its component parts fail due to iron or sediment build-up.
• Clogging due to purchaser’s failure to replace the Pre-Filter cartridge.
• Damage caused by fire, flood or acts of God.
• Damage caused by over-pressurization in the water line. -
This warranty does not cover damage caused by the use of parts that are not genuine Aquasana parts. This includes, but is not limited to replacement filters, faucets, and/or diverter valves.
-
Except when specifically prohibited by the applicable state law, the Owner, and not the Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water filter or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges may include, but are not necessarily limited to:
- a. All freight, shipping, handling and delivery costs of forwarding a new water filter or replacement part(s) to the owner.
- b. All costs necessary or incidental in removing the water filter or component part(s) and installing a new water filter or component part(s).
- c. Any material required to complete, and/or permits required for, installation of a new water filter or replacement part(s), and
- d. All costs necessary or incidental in returning the water filter or component part(s) to a location designated by the manufacturer.
How to get service
To receive service under this Warranty, you must contact Aquasana (A. O. Smith
Water Treatment (North America), Inc.) at
1-866-662-6885 or
warranty@aquasana.com within the Warranty
Period to describe the problem to a customer service representative who will
verify that the product is under warranty and determine whether a part or the
system will be replaced and whether you must send back the unit. You will be
required to provide proof of purchase and proof of proper installation.
Aquasana, Inc.
6310 Midway Road Haltom City, Texas 76117 866.662.6885 USA 877.332.7873 Canada
www.aquasana.com
References
- Aquasana Water Filters | Whole House Water Filtration Systems
- Aquasana Water Filters | Whole House Water Filtration Systems
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