vtech IS8128 Smart Call Blocker Instruction Manual

vtech IS8128 Smart Call Blocker

Specifications:

• Model: IS8128/IS8128-2/IS8128-3/IS8128-4/IS8128-5/ IS8128-11/IS8128-21/IS8128-31/IS8128-41/IS8128-51
• Type: DECT 6.0 cordless telephone/answering system with caller ID/call waiting

Product Information:

The Smart call blocker feature is designed to filter robocalls and unwanted calls, allowing welcome calls while blocking unwanted ones. It can screen incoming home calls based on caller ID information and customizable lists.

Product Usage Instructions

Setting Up Smart Call Blocker:

If you are not familiar with Smart Call Blocker or want to know more before using it, follow these steps:

1. Change to call screening mode+.
2. Perform necessary preparations before use.

Adding Numbers to Block List:

To block specific numbers from ringing through, follow these steps:

1. Add the number to the block list.

Adding Contacts to Phonebook:

To ensure that calls from frequently contacted numbers ring through without screening:

1. Press MENU on the handset.
2. Choose Phonebook and select Add new entry.
3. Enter the telephone number and name for the contact.
4. Repeat the process for additional contacts.

Adding Numbers to Block List:

To prevent specific numbers from ringing through:

1. Add the numbers you want to block to the block list.

Frequently Asked Questions

• Q: What does Smart call blocker do?
  • A: Smart call blocker filters robocalls and unwanted calls while allowing welcome calls to get through.
• Q: How can I add contacts to my phonebook?
  • A: Follow these steps to add contacts to your phonebook: Press MENU, choose Phonebook, select Add new entry, enter the number and name, and repeat for additional contacts.
• Q: How do I add numbers to the block list?
  • A: To prevent calls from specific numbers, add those numbers to the block list.

Product Information

IS8128/IS8128-2/IS8128-3/IS8128-4/IS8128-5/ IS8128-11/IS8128-21/IS8128-31/IS8128-41/IS8128-51 DECT 6.0 cordless telephone/answering system with caller ID/call waiting V5. 06/24.

Not familiar with Smart call blocker?

Want to know more?

Smart call blocker is an effective call screening tool, which allows your phone system to screen ALL home calls. † If you are not familiar with it or want to know more before you start, read on and learn how to change to call screening mode+, and perform the necessary preparations before use. † The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring. If you want to block a cell call, add the number to the block list. Read on and learn how to add number in the block list.

• Use of Smart call blocker feature requires subscription of caller ID service.
• Includes licenced QaltelTM technology

what is Smart call blocker

Smart call blocker filters robocalls and unwanted calls for you, while allowing welcome calls to get through. You can set up your lists of welcome callers and unwelcome callers. The Smart call blocker allows calls from your welcome callers to get through, and it blocks calls from your unwelcome callers. For other unknown home calls, you can allow, block, or screen these calls, or forward these calls to the answering system. With some easy configurations, you can set to only filter robocalls on the home line by asking the callers to press the pound key (#) before the calls are put through to you.
You can also set the Smart call blocker to screen home calls by asking the callers to record their names and press the pound key (#). After your caller completes the request, your telephone rings and announces the caller’s name. You can then choose to block or answer the call, or you can forward the call to the answering system. If the caller hangs up, or does not respond or record his/her name, the call is blocked from ringing through. When you add your welcome callers to your Phonebook or Allow list, they will bypass all screening and ring directly to your handsets.

Move to Setup if you want to screen all unknown home calls.

With Call screening active, Smart call blocker screens and filters all incoming home calls from numbers or names that are not yet saved in your Phonebook, Allow list, Block list, or Star name list. You can easily add incoming phone numbers to your Allow list and Block list. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again.

Setup

Phonebook

Enter and save telephone numbers of frequently called businesses, family members and friends, so that when they call, your telephone rings without having to go through the screening process.

Add contacts in your phonebook:

1. Press MENU on the handset.
2. Press CID or to choose Phonebook, and then press SELECT.
3. Press SELECT again to choose Add new entry, and then press SELECT.
4. Enter a telephone number (up to 30 digits), and then press SELECT.
5. Enter a name (up to 15 characters), and then press SELECT.

To add another contact, repeat from step 3.

Blocklist

Add numbers that you want to prevent their calls from ringing through.
Cell calls with numbers that have been added to your block list will also be blocked.

1. Press CALL BLOCK on the handset or telephone base.
2. Press CID or to choose Block list, and then press SELECT.
3. Press CID or to choose Add new entry, and then press SELECT.
4. Enter a telephone number (up to 30 digits), and then press SELECT.
5. Enter a name (up to 15 characters), and then press SELECT.

To add another entry in block list, repeat from step 3.

Allow list

Add numbers that you want to always allow their calls to get through to you without having to go through the screening process.

Add an allow entry:

1. Press CALL BLOCK on the handset or telephone base.
2. Press CID or to choose Allow list, and then press SELECT.
3. Press CID or to choose Add new entry, and then press SELECT.
4. Enter a telephone number (up to 30 digits), and then press SELECT.
5. Enter a name (up to 15 characters), and then press SELECT.

To add another entry in allow list, repeat from step 3.

Star name list

Add caller NAMES to your star name list to allow their calls to get through to you without having to go through the screening process.

Add a star name entry:

1. Press CALL BLOCK on the handset or telephone base.
2. Press CID or to choose Star name list, and then press SELECT.
3. Press CID or to choose Add new entry, and then press SELECT.
4. Enter a name (up to 15 characters), and then press SELECT.

To add another entry in star name list, repeat from step 3.

^ There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the Star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.

You are now ready to start using your telephone system with Smart call blocker.

To turn on call screening:

1. Press CALL BLOCK on the handset or telephone base.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to choose

Screen unknown, and then press SELECT.

• Selecting the Screen Unknown Profile option will set your telephone to screen all unknown home calls and ask for the callers’ names before putting the calls through to you.
• Make sure you have not turned off Smart call blocker. Otherwise, calls will not be screened.

What if I want to…

Choose the Smart call block configuration that best suits your needs.

Use voice guide to set Smart call blocker Right after installing your phone, the voice guide will provide you a quick and easy way to configure Smart call blocker. After you install your telephone, the telephone base will prompt you to set the date and time. After the date and time setting is done or skipped, the telephone base then prompts if you want to set Smart call blocker – “Hello! This voice guide will assist you with the basic setup of Smart call blocker…”. Scenarios (1) and (2) are very easy to set up with the voice guide. Just press 1 or 2 on the telephone base when prompted.

• Press 1 if you want to screen home calls with telephone numbers that are not saved in your Phonebook, Allow list, or Star name list; or
• Press 2 if you do not want to screen calls, and want to allow all incoming calls to get through.

Note: To restart the voice guide:

1. Press CALL BLOCK on the telephone base.
2. Press CID or to choose Voice guide, and then press SELECT.

Quick setup using the Set profile option

You can perform the following steps to quickly set up Smart call blocker, as described in the five scenarios on the right.

1. Press CALL BLOCK on the handset or telephone base.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to select from the following five options, and then press SELECT to confirm.

• Screen unknown
• Screen robot
• Allow unknown
• UnknownToAns.S
• Block unknown

Screen all calls except welcome calls (1)

1. Press CALL BLOCK.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to choose Screen unknown, and then press SELECT

Block calls on the block list only (2) – Default settings

1. Press CALL BLOCK.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to choose Allow unknown, and then press SELECT.

Screen and block robocalls (3)

1. Press CALL BLOCK.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to choose Screen robot, and then press SELECT

Forward all unknown calls to the answering system (4)

1. Press CALL BLOCK.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to choose UnknownToAns.S, and then press SELECT.

Block all unknown calls (5)

1. Press CALL BLOCK.
2. Press CID or to choose Set profile, and then press SELECT.
3. Press CID or to choose Block unknown, and then press SELECT.

How to unblock a telephone number?

1. Press CALL BLOCK on the handset or telephone base.
2. Press CID or p to choose Block list, and then press SELECT.
3. Press SELECT to choose Review, and then press CID or p to browse through the block entries.
4. When the desired entry displays, press DELETE. The screen shows Delete entry?.
5. Press SELECT to confirm.

For more information about Smart call blocker, go and check the online complete user’s manual and online FAQs.

Use your smartphone or mobile device to access our online help.

• Go to https://help.vtechphones.com/is8128; OR
• Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device’s camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.
• If the QR code is not clearly displayed, adjust your camera’s focus by moving your device closer or further away until it is clear. You can also call our Customer Support at 1 800-595-9511 [in US] or 1 800-267-7377 [in Canada] for help.

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