J5create JCD554 USB4 Triple 4K Display Docking Station Installation Guide
- June 25, 2024
- j5Create
Table of Contents
- J5create JCD554 USB4 Triple 4K Display Docking Station
- Specifications
- Product Usage Instructions
- FAQ
- Cable storage with dual openings ****
- Extended Display on Windows
- Features
- Special note
- FCC Statement
- TECHNICAL SUPPORT
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
J5create JCD554 USB4 Triple 4K Display Docking Station
Specifications
- Product Name: JCD554
- Cable Storage with Dual Openings
- Cable Length: 1.64 ft / 50 cm
- Maximum Dual Display Resolution: ThunderboltTM 3 Host – 4K @ 60 x 2, ThunderboltTM 4 Host – 4K @ 60 x 2
- Maximum Triple Display Resolution: ThunderboltTM 3 Host – 4K @ 60 + 4K @ 30, ThunderboltTM 4 Host – 4K @ 60 x3 (with DSC)
Product Usage Instructions
Features
The product features an integrated Gigabit Ethernet port, SDTM 4.0 card reader, and audio combo.
System Requirements
Ensure your system meets the following requirements:
- Compatible with ThunderboltTM 3 and ThunderboltTM 4 Hosts
- USB Type-A port for connectivity
- Operating System Compatibility: Windows, macOS, or Linux
Connection Instructions
- Connect the JCD554 to your ThunderboltTM Host using the provided cable.
- Connect your display devices to the corresponding ports on the JCD554.
- Connect any additional peripherals like USB devices to the available ports.
- Power on the JCD554 and your connected devices.
- Your displays should now mirror or extend based on your system settings.
FAQ
- Q: What do I do if I encounter issues with the product?
- A: If you face any problems with the product, please contact our technical support team for assistance. You can reach us at Customer Service: 888-988-0488 or Technical Support: 888-689-4088. You can also email us at service@j5create.com.
- Q: What is the warranty information for this product?
- A: The product comes with a limited warranty. Please refer to the warranty documentation included with your purchase for more details.
Cable storage with dual openings ****
Extended Display on Windows
Dual 4K60 Combinations
- 4K HDMI™-1 + 4K DP™
- 4K HDMI™-1 + 4K HDMI™-2
- 4K HDMI™-1 + USB-C® DP™
- 4K DP™ + 4K HDMI™-2
- 4K DP™ + USB-C® DP™
Triple 4K60 Combinations
- 4K HDMI™-1 + 4K DP™ + 4K HDMI™-2
- 4K HDMI™-1 + 4K DP™ + USB-C® DP™/10Gbps
Extended display on macOS®
(Triple extended display NOT supported on macOS®)
Dual 4K60 Combination
- 4K HDMI™-1 + 4K HDMI™-2
- 4K HDMI™-1 + USB-C® DP™
- 4K DP™ + 4K HDMI™-2
- 4K DP™ + USB-C® DP™
Features
- Includes the latest Intel® USB4® controller ensures industry-leading quality
- Supports up to MST three 4K displays with Thunderbolt™ 4 or USB4® host laptops:
- Reference Triple Display Combinations
- 4K HDMI™-1 + 4K DP™ + 4K HDMI™-2
- 4K HDMI™-1 + 4K DP™ + USB-C® DP™
- Supports DSC maximum resolution: 4K60Hz(4K HDMI™-1) + 4K60Hz(4K DP™) + 4K60Hz (4K HDMI™-2 / USB-C® DP™)
- Mac® systems do not support MST, and may only support mirror screens on some external displays (4K HDMI™-1 & 4K DP™)
- Provides 4 USB™ ports to offer ultimate connectivity and performance: USB-C® 10Gbps with DP™-Alt mode x1, USB™ Type-A 10Gbps x 2, and USB™ 2.0 Type-A x 1
- Integrated Gigabit Ethernet port, SD™ 4.0 card reader, and audio combo.
- Offers up to 85W of pass-through charging
- Plug & Play, compatible with Windows® and macOS®
System requirements
Available USB4® or Thunderbolt™ 4 port on the host.
Special note
- The docking station can connect to a USB-C® port that doesn’t support Power Delivery, but it will not pass power through the connected device
- If you are using high-powered USB™ devices, attach a USB-C® power adapter to the power delivery port to ensure maximum performance. Do not remove the power adapter while copying files to avoid disruption.
- MacBook® models with the M1 and M2 chip will only support 1 external display.
- Recommended Graphics GPUs: Intel® UHD graphics for 11th Gen Intel® processors or above that support Display Stream Compression (DSC)
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User’s wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:
- a copy of the original purchase invoice to verify your warranty
- a product serial number
- a description of the problem
- customer’s name, address, and telephone number
j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to: (a) consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage caused by natural disasters; (e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage caused by operating the product outside the permitted or intended uses described by j5create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT\ PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. \TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE \UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY \OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. \NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE. For more information please visit our website at http://www.j5create.com Copyright© 2023 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. The product may not be exactly as shown in the diagrams.
STOP! If you have any problems with this product, please contact our technical support team for assistance.
TECHNICAL SUPPORT
- Customer Service: 888-988-0488
- Technical Support: 888-689-4088
- Email: service@j5create.com
Canada ICES-003 (B) / NMB-003 (B)
USB4, USB-C, and USB are trademarks of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Intel and Thunderbolt are trademarks of Intel Corporation, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. HDMI is a trademark of HDMI Licensing Administrator, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. DP and DisplayPort are trademarks of the Video Electronics Standards Association, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. MacBook is a trademark of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. SD and microSD are trademarks of SD-3, LLC, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>