Eccotemp SH12-A Whole Home Tankless Water Heater User Guide
- June 26, 2024
- Eccotemp
Table of Contents
Eccotemp SH12-A Whole Home Tankless Water Heater
Specifications
- Model: SH12-A-LP/NG
- Type: Whole-Home Tankless Water Heater
- Power Source: Liquid Propane (LP) or Natural Gas (NG)
- Altitude Limit: Not tested in excess of 2,000 feet above sea level
- Max BTU: 80,000
- Min BTU: 15,000
Product Usage Instructions
Installation
Ensure the water heater is installed indoors permanently.
Consult a professional licensed gas technician for installations above 2,000
feet above sea level.
Voice Commands & Remote Control
Use voice commands or the remote control to operate the water heater efficiently.
Smart Features
Utilize the smart on/off function, smart app, and schedule & timer settings for convenient usage.
Error Detection
The water heater is equipped with error detection capabilities for added safety.
FAQs
- Is the SH12-A suitable for outdoor use?
- No, the SH12-A is designed for indoor permanent installations only.
- How do I adjust the temperature settings?
- You can set the temperature using the remote control or the Eccotemp SMARTHOME app for automatic adjustments at your sink or shower.
- What should I do if I experience issues with the water heater?
- If you encounter any problems, refer to the support resources at Support.Eccotemp.com or contact customer service at 866-356-1992.
SH12-A-LP/NG
SH12-A MANUAL
WHOLE-HOME TANKLESS WATER HEATER
INSTALLATION, USE AND CARE INSTRUCTIONS
VOICE COMMANDS
REMOTE CONTROL
WIFI CONNECTED
SMART ON/OFF
SMART APP
SMARTHOME READY
SCHEDULE & TIMER
ERROR DETECTION
ENGLISH
WARNING: If the information in these instructions is not followed exactly, a
fire or explosion may result causing property damage, personal injury or
death.
· Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliances.
· WHAT TO DO IF YOU SMELL GAS – Do not try to light any appliances. – Do not
touch any electrical switch; do not use any phone in your building. –
Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions. – If you cannot reach your gas supplier, call the
fire department.
· Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
2
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Phone: 866-356-1992
ENGLISH
SH12-A-LP LIQUID PROPANE
2 Not tested in excess of 2,000 . above sea level
2714806
80,000
15,000 9″ w.c ( 2.24kpa) 12.9″ w.c (3.23 kpa) 4.93″ w.c (1.22 kpa)
SH12-A-NG NATURAL GAS
2
Not tested in excess of 2,000 . above sea level
2714806
80,000 15,000 4.0″ w.c (1kpa) 10.5″ w.c (2.61kpa) 3.05″ w.c (.76 kpa)
INDOOR USE ONLY
INDOOR USE ONLY
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in
3
Summerville, SC
ENGLISH
STOP
PLEASE VERIFY THIS WATER HEATER IS RIGHT FOR YOU
Congratulations on your purchase of an Eccotemp Gas Tankless Water Heater! THINGS YOU SHOULD KNOW ABOUT THIS WATER HEATER:
RECOMMENDED USES
· Whole Home, Residential, Commercial
· All Zones (See map below)
HOUSEHOLD SIZE
OR 1-2
APPLICATIONS
TEMPERATURE CONTROLS
AUTOMATIC TEMPERATURE CONTROLS The temperature can be set with the included
remote control or by using the Eccotemp SMARTHOME app and automatically
adjusts at your sink or shower.
INCOMING WATER TEMPERATURE
4
(Canada – not shown)
35 45
ALASKA
HAWAII
STANDARD APPLICATION FLOWS
We test water heaters at up to 2000 feet above sea level. Installation above that may effect overall performance and need regulator pressure adjustments made. We recommend you consult with a professional licensed gas technician for changes that may be needed.
MODEL
FLOW U/M
TEMPERATURE RISE (IN DEGREES)
SH12-A gpm 0.7 1.0 1.4 1.7 2.1 2.4 2.8 3.1 3.4 3.8 4.1
SHLX gpm 0.9 1.3 1.8 2.2 2.7 3.1 3.6 4.0 4.4 4.9 5.3
6GB gpm 1.1 1.7 2.3 2.8 3.4 4.0 4.5 5.1 5.7 6.2 6.8
SH22 gpm 1.3
1.9
2.6
3.2
3.9
4.5
5.2
5.8
6.4
7.1
7.7
SH22-I gpm 1.3 1.9 2.6 3.2 3.9 4.5 5.2 5.8 6.4 7.1 7.7
6.8GB gpm 1.3 1.9 2.6 3.2 3.9 4.5 5.2 5.8 6.4 7.1 7.7
6.8GB-I gpm 1.3 1.9 2.6 3.2 3.9 4.5 5.2 5.8 6.4 7.1 7.7
7GB gpm 1.8 2.6 3.6 4.4 5.4 6.2 7.2 8.0 8.8 9.8 10.6
Improper installation, adjustment, alteration, service or maintenance can cause property damage, personal injury, or death. Installation and service must be perfromed by by a qualified installer or service technician.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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ENGLISH
Use & Care Manual
With Installation Instructions for the Installer
APPLICATION Residential
INSTALLATION Indoor
BTU’S 80,000
SH12-A-LP 4.0 GPM
SH12-A-NG 4.0 GPM
SMARTHOME Tankless Water Heater
WARNING: This water heater may not be suitable for use in manufactured (mobile) homes! Please check local code restrictions pertaining to permanent/fixed installations in manufactured homes in your area. The purpose of this manual is twofold: one, to provide the installer with the basic directions and recommendations for the proper installation and adjustment of the water heater; and two, to the owner-operator, to explain the features, operation, safety precautions, maintenance and troubleshooting of the water heater. This manual also includes a parts list. It is imperative that all persons who are expected to install, operate or adjust this water heater read the instructions carefully so they may understand how to perform these operations. If you don’t understand these instructions or any terms within it, seek professional advice. Any questions regarding the operation, maintenance, service or warranty of this water heater should be directed to the seller from whom it was purchased. If additional information is required, refer to the section on If You Need Service. Do not destroy this manual. Please read carefully and keep in a safe place for future reference.
Recognize this symbol as an indication of Important Safety Information! WARNING: California Proposition 65 Warning: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or death.
FOR YOUR SAFETY!
Improper installation, adjustment, alteration, service or maintenance can
cause property damage, personal injury, or death. Refer to this manual.
Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
DO NOT store or use gasoline or other flammable vapors or liquids or other
combustible materials in the vicinity of this or any other appliance. To do so
may result in an explosion or fire.
WHAT TO DO IF YOU SMELL GAS
· DO NOT try to light any appliances.
· DO NOT touch any electrical switch; do not use any phone in your building.
· IMMEDIATELY call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
· If you cannot reach your gas supplier, call the fire department.
· DO NOT return to your home until authorized by the gas supplier or fire
department.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in
5
Summerville, SC
ENGLISH
Saftey Information
TABLE OF CONTENTS
Safety Information Safety Precautions . . . . . . . . . . 1-10
SH12-A Installation Instructions Typical Installation . . . . . . . . . 11-12
Location . . . . . . . . . . . . . . . . . . 13-14 Water Connections . . . . .
. . . 16-17 Gas Supply. . . . . . . . . . . . . . . . . . . 17 Relief Valve .
. . . . . . . . . . . . . . . . . 18 Leak Testing. . . . . . . . . . . . . . .
. . . 18 Venting. . . . . . . . . . . . . . . . . . . 19-26 Electrical
Connection . . . . . . . . . . 27 Pipe Insulation . . . . . . . . . . . . . .
. 28 Mounting. . . . . . . . . . . . . . . . . . . . 29 Installation Checklist
. . . . . . . . . . 30
Operating Instructions Start Instructions . . . . . . . . . . . . . 31
Lighting the Heater . . . . . . . . . . . 31 Water Temperature . . . . . . . .
. . . 32 Remote Control . . . . . . . . . . . . . . 34 Smart App . . . . . . .
. . . . . . . . . 35-37
Maintenance Housekeeping. . . . . . . . . . . . . 38-39 Extended Shut-Down . .
. . . . . . . 39 Anti-Freezing . . . . . . . . . . . . . . . . 39 Draining . .
. . . . . . . . . . . . . . . . . . . 40 Parts . . . . . . . . . . . . . . . .
. . . . . . . . 41
Troubleshooting Tips Before calling . . . . . . . . . . . . . . . . 42 Error
Code Guide . . . . . . . . . . . . . 43
Customer Service Warranty Info . . . . . . . . . . . . . 44-45 Notes . . . . .
. . . . . . . . . . . . . . . 46-47
FOR YOUR RECORDS
Write the model and serial numbers here:
____
____ You can find them on a label
on the water heater and/or packaging.
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service under the
warranty.
READ THIS MANUAL
Inside you will find many helpful hints on how to use and maintain your water
heater properly. A little preventive care on your part can save you time and
money over the life of your water heater. You’ll find many answers to common
problems in the Troubleshooting Guide. If you review the chart of
Troubleshooting Tips first, you may not need to call for service.
READ THE SAFETY INFORMATION
Your safety and the safety of others are very important. There are many
important safety messages in this manual and on your water heater. Always read
and obey all safety messages.
This is the safety alert symbol. Recognize this symbol as an indication of
Important Safety Information! This symbol alerts you to potential hazards that
can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word
“DANGER”, “WARNING”, “CAUTION” or “NOTICE”.
These words mean:
DANGER: An imminently hazardous situation that will result in death or serious
injury.
WARNING: A potentially hazardous situation that could result in death or
serious injury and/or damage to property.
CAUTION: A potentially hazardous situation that may result in minor or
moderate injury.
NOTICE: Attention is called to observe a specified procedure or maintain a
specific condition.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
6
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Phone: 866-356-1992
ENGLISH
Saftey Information
IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING
Be sure to read and understand the entire Use and Care Manual before
attempting to install or operate this water heater. It may save you time and
money. Pay particular attention to the Safety Instructions. Failure to follow
these warnings could result in serious bodily injury or death. Should you have
problems understanding the instructions in this manual, or have any questions,
STOP, and get help from a qualified service technician, or the local gas
utility.
DANGER!
Failure to properly install the water heater outdoors as outlined in the
Installation Instructions in this manual can result in unsafe operation of the
water heater. To avoid the risk of fire, explosion, or asphyxiation from
carbon monoxide, never operate this water heater unless it is installed
properly and has an adequate air supply for proper operation. Be sure to
inspect the flue terminal for proper installation at initial start-up; and at
least annually thereafter. Refer to the Care and Cleaning section of this
manual for more information regarding flue terminal inspection.
WARNING!
Gasoline, as well as other flammable materials and liquids (adhesives,
solvents, paint thinners etc.), and the vapors they produce are extremely
dangerous. DO NOT handle, use or store gasoline or other flammable or
combustible materials anywhere near or in the vicinity of a water heater or
any other appliance. Be sure to read and follow the labels on the water
heater, as well as the warnings printed in this manual. Failure to do so can
result in property damage, bodily injury or death.
DANGER
FFlalammmmaabbllee VVapors
Vapors from flammable liquids will explode and catch fire causing death or severe
burns.
Do not use or store flammable products such as gasoline, solvents or adhesives
Water heater has a main burner flame. The main burner flame
In the same room or area near the
1. Can come on at any time and
water heater.
2. Will ignite flammable vapors.
Keep flammable products : 1. Far away from heater 2. In approved containers 3. Tightly closed 4. Out of children `s reach
Vapors:
1. Cannot be seen 2. Are heavier than air 3. Go a long way on the floor 4.
Can be carried from other rooms to the main burner flame by air currents.
Installation: Do not install water heater where flammable products will be
stored or used unless the main burner flame Is at least 18″ above the floor.
This will reduce, but not eliminate, the risk of vapors being ignited by the
main burner flame.
Read and follow water heater warnings and Instructions. If owners manual is
missing, contact the retailer or manufacturer.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in
7
Summerville, SC
Saftey Information
ENGLISH
IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING
DANGER!
WATER TEMPERATURE SETTING Safety and energy conservation are factors to be
considered when selecting the water temperature setting. Water temperatures
above 125°F can cause severe burns or death from scalding. The thermostat is
adjusted to its lowest temperature position when shipped from the factory. Be
sure to read and follow the warnings outlined on the label pictured below.
Time / Temperature Relationship in Scales
Water Temperature
Time to Product a serious Burn
120
More than 5 minutes
125
1 1/2 to 2 minutes
130
About 30 seconds
135
About 10 seconds
140
Less than 5 seconds
145
Less than 3 seconds
150
About 1 1/2 seconds
155
About 1 second
Table courtesy of Shriners Burn Institute
The chart shown above may be used as a guide in determining the proper water temperature for your home.
Water temperature over 125°F can cause severe burns instantly or death from
scalds. Children, disabled and elderly are at highest risk of being scalded.
See instruction manual before setting temperature at water heater. Feel water
before bathing or showering. Temperature limiting valves are available, see
manual.
Turn water heater ON/OFF
DANGER: Households with small children, disabled, or elderly persons may
require a 120°F or lower temperature setting to prevent contact with”HOT”
water.
Maximum water temperature occurs while burner is on. To find water temperature
being delivered, turn on a hot water faucet, place a thermometer in the water
stream and read the thermometer.
The temperature of the water at the outlet of the water heater can be
regulated by setting the temperature on the Eccotemp Smart App (pg. 35-37) or
by using the included remote (pg. 34). The default temperature was set at
118°F before it was shipped from the factory.
Hold the button down for 5 seconds to get into EZ connection mode (fast blink)
and hold down for another 5 seconds to get into AP connection mode (slow
blink) that produces a Wi-Fi hotspot to
connect to.
NOTICE: When this water heater is supplying general purpose hot water
requirements for use by individuals, a thermostatically controlled mixing
valve for reducing point of use water temperature is recommended to reduce the
risk of scald injury. Contact a licensed plumber or the local plumbing
authority for further information.
NOTICE: The factory recommended operating temperatures are between 90°F and
140°F.
NOTICE! This is an automatic temperature controlled tankless water heater.
This means that the temperature must be set from the Eccotemp app or remote
control. You can restrict the flow of the incoming water using the built in
flow restrictor in order to achieve a desired set temperature. This tankless
water heater is flow activated and will adjust gas flames to heat water as
necessary.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT
SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
8
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Phone: 866-356-1992
ENGLISH
Saftey Information
IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING
WARNING!
For your safety, the information in this manual must be followed to minimize
the risk of fire or explosion, electric shock, or to prevent property damage,
personal injury, or loss of life.
FOR INSTALLATIONS IN THE STATE OF CALIFORNIA
California Law requires that residential water heaters must be braced,
anchored or strapped to resist falling or horizontal displacement due to
earthquake motions. For residential water heaters up to 52 gallon capacity, a
brochure with generic earthquake bracing instructions can be obtained from:
Office of the State Architect, 400 P Street, Sacramento, CA 95814 or you may
call 916-4458100 or ask a water heater dealer.
However, applicable local codes shall govern installation. For residential
water heaters of a capacity greater than 52 gallons or tankless style, consult
the local building jurisdiction code for acceptable bracing procedures.
SAFETY PRECAUTIONS
Have the installer show you the location of the gas shut off valve and how to
shut it off if necessary. Turn off the manual shut off valve if the water
heater has been subjected to overheating, fire, flood, physical damage or if
the gas supply fails to shut off.
· Read this manual entirely before installing or operating the water heater. ·
Use this water heater only for its intended purpose as described in this
Use and Care Manual. · Be sure your water heater is properly installed in
accordance with local codes
and the provided installation instructions. · All other servicing should be
referred to a qualified technician.
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY
SAVE THESE INSTRUCTIONS
This water heater must be installed in accordance with these instructions,
local codes, utility company requirements, and/or in the absence of local
codes, use the latest edition of the American National Standard/National Fuel
Gas Code. A copy can be purchased from either the American Gas Association,
400 North Capitol Street Northwest, Washington, DC 20001 as ANSI standard
Z223.1 or National Fire Protection Association, 1 Batterymarch Park, Quincy,
MA 02269 as NFPA 54. In Canada, the latest edition of the CSA B149.1 Natural
Gas and Propane Installation, and the Canadian Electrical Code, CSA
C22.1Part1, in the absence of local codes.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in
9
Summerville, SC
ENGLISH
Saftey Information
IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING
DDAANNGGEERR!!
NATURAL GAS AND LIQUEFIED PETROLEUM MODELS
Both liquid propane gas (LPG) and natural gas (NG) have an odorant added to
aid in detecting a gas leak. Some people may not physically be able to smell
or recognize this odorant. If you are unsure or unfamiliar with the smell of
LPG or NG, ask the gas supplier. Other conditions, such as “odorant fade”,
which causes the odorant to diminish in intensity, can also hide or camouflage
a gas leak. Always check with commercial leak detector or soapy water.
· Gas detectors are recommended in LPG and NG applications and their
installation should be in accordance with the detector manufacturer’s
recommendations and/or local laws, rules, regulations or customs.
· Water heaters utilizing LPG are different from NG models. A NG water heater
will not function safely on LPG and vice versa.
· No attempt should ever be made to convert the water heater from NG to LPG.
To avoid possible equipment damage, personal injury or fire, do not connect
the water heater to a fuel type not in accordance with the water heater data
plate; liquid propane gas for LPG water heaters and natural gas for NG water
heaters. These water heaters are not certified for any other fuel type.
· LPG water heaters should not be installed below grade (for example, in a
basement) if such installation is prohibited by federal, state and/or local
laws, rules, regulations or customs.
· LPG must be used with great caution. It is heavier than air and will collect
first in lower areas making it hard to detect at nose level.
· Before attempting to light the water heater, make sure to look and smell for
gas leaks. Use a soapy solution to check all gas fittings and connections.
Bubbling at a connection indicates a leak that must be corrected. When
smelling to detect a gas leak, be sure to sniff near the floor also.
· It is recommended that more than one method, such as soapy solution, gas
detectors, etc., be used to detect leaks in gas applications.
NOTICE: If a gas leak is present or suspected:
· DO NOT attempt to find the cause yourself. · DO NOT try to light any
appliances. · DO NOT touch any electrical switches. · DO NOT use any phones in
your building. · Leave the house immediately and make sure your family and
pets leave also. · Leave the doors open for ventilation and contact the gas
supplier, a qualified service
agency or the fire department. · Stay away from the house (or building) until
the service call has been made, the leak is
corrected and qualified agency has determined the area to be safe.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Installing the SH12-A
Typical Installation (Some Items May Not Apply)
ENGLISH
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Designed in Summerville, SC
11
ENGLISH
Installing the SH12-A
Typical Installation (Some Items May Not Apply)
1/4″ per Foot Downward Slope Wall Thimble
Vent Termination
Smart Button
Air Relief Valve To Hot Watet Faucet (3)
Pressure Relief Valve Drain Valve
Discharge Line (To Suitable Drain)
Manual Gas Appliance Shut-Off
Manual Gas Supply Line Shut-Off Valve
6″ Air Gap
Manual Gas Supply Line Shut-Off Valve
NOTICE: The National Fuel Gas Code (NFGC) mandates a manual gas shut- off valve: See (NFGC) for complete instructions. Local codes or plumbing authority requirements may vary from the instructions or diagrams provided and take precedent over these instructions.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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ENGLISH
Installing the SH12-A
LOCATION
· Installation distances may vary by local code. It is the installer’s
responsibility to verify installation requirements.
· Make sure before installation that the gas type you will use is the same
type on the data plate.
· The water heater should be installed by professionals. Improper installation
may cause failure or dangerous conditions such as gas leaking or explosion.
· Failure to have the water heater installed by a professional will void your
warranty.
· Water heater cannot be installed in an UN-VENTED bathroom, bedroom,
basement, living room, closet, outdoor, stairway or an exit area. If installed
in an exit area, it must be at least 16.5 ft. or more away from the exit.
· Vent pipe should extend from the wall at least 2″. The terminal must be at
least 1.64 ft away from obstruction and must be well vented.
· Ensure a backflow preventer has been installed to the vent piping.
· Install a condensation trap and drain (as required).
· Vent pipe should slope 3° downward, to avoid condensing water and protect
from rain entering.
· Vent pipe should avoid direct, strong wind because the downdraft will cause
malfunction.
· The water heater should be installed far from any blockage, and with plenty
of enough space for installation and maintenance. Adequate clearances for
servicing must be provided.
· The water heater should not be installed in the same room with a gas stove.
· When determining the floor clearance, a clearance of 12 inches must be
maintained between the vent pipe and combustible material. A side wall
clearance of 10 inches and a top clearance of 16 inches must be maintained.
· The vent pipe can be up to 32ft in length with one elbow.
· The vent pipe should be installed with a flame retardant wall thimble. Owner
must refer to vent manufacturer’s instructions and specifications. Eccotemp
information can be found at www. Eccotemp.com, please refer to page 24 for
additional links. Installation guidelines for venting provided by Eccotemp,
who is solely responsible for venting installation accuracy.
· The power socket connecting the water heater should be grounded properly
with a GFCI circuit protector.
· The water heater should not be located in an area where leakage of the heat
exchanger or connections will result in damage to the area adjacent to it or
to lower floors of the structure. When such areas cannot be avoided it is
recommended that a suitable catch pan, adequately drained, must be installed
under the water heater. The pan must not restrict combustion airflow.
· This water heater MUST NOT be installed in a laundry room or in the same
room as the washer dryer. Installation of the water heater in a laundry room
or in the vicinity of a washer/dryer will void the warranty.
· The water heater should be installed as close as practical to the vent
termination to minimize vent length and the number of elbows required for
venting.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Designed in Summerville, SC
13
ENGLISH
Installing the SH12-A
· Proper operation of the water heater requires air for combustion and
ventilation. Provisions for combustion and ventilation air must comply with
referenced codes and standards.
· A gas fired water heater, or any other appliances should not be installed in
a space where liquids which give off flammable vapors are to be used or
stored. Such liquids include gasoline, LPG (butane or propane), paint or
adhesives and their thinners, solvents or removers.
· The water heater should be installed far from heat sources, flammable and
dangerous materials. Because of natural air movement in a room or other
enclosed space, flammable vapors can be carried some distance from where their
liquids are being used or stored. The open flame of the water heater’s main
burner can ignite these vapors causing an explosion or fire which may result
in severe burns, death or property damage.
· Raising the water heater will reduce BUT NOT eliminate the possibility of
lighting the vapor of any flammable liquids which may be improperly stored or
accidentally spilled.
· If the water heater is installed in a garage, it should be installed so that
the direct ignition system and main burner are no less than 18″ above the
garage floor.
· Hot and cold water lines should be insulated to conserve water and energy.
· The water heater must be located so it is not subject to physical damage,
for example, by moving vehicles, area flooding, etc.
· The water heater should be installed with the proper venting materials and
termination suitable for Category III venting. Failure to install and properly
vent the water heater to the outdoors as outlined in the Venting Section of
this manual can result in unsafe operation. Owner must refer to vent
manufacturer’s instructions and specifications. Eccotemp information can be
found at www. eccotemp.com. Please refer to page 24 for additional links.
· For other than a direct vent appliance, the appliance must be located as
close as possible to a chimney or gas vent.
· DO NOT install the water heater near vents for heating or cooling. A minimum
of 4 feet should be maintained.
· If your clearances differ from the stated clearances on the instruction
warning label, located on the front panel of the heater, install the water
heater according to the clearances stated on the label.
WARNING: Combustible construction refers to adjacent walls and ceilings and
should not be confused with combustible or flammable products and materials.
Combustible and/or flammable products and materials should never be stored
near this product or any other gas appliance.
The vent on this appliance must not terminate:
1. On public passages; Or 2. Near soffit vents or crawl space vents or other
areas where condensation or steam could create a nuisance or
hazard or cause property damage; Or 3. Where condensate steam could cause
damage or impair the operation of regulators, relief valves or other
equipment
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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ENGLISH
Installing the SH12-A
COMBUSTION AND VENTILATION AIR
Proper operation of the water heater requires air for combustion and ventilation. Provisions for combustion and ventilation air must comply with referenced codes and standards.
Air Openings Min. 200 Sq. In.
A confined space is one having a volume of less than 50 cubic feet per 1,000 BTUH of the aggregate input of all appliances within that space. The air must be supplied through two permanent openings of equal area. One is to be located within 12″ above the floor and the other is to be located within 12″ below the ceiling.
The minimum net free area of each opening must not be less than one
Min. 4″
square inch per 1,000 BTUH of the total input rating of all the appliances
in the enclosure (but not less than 100 square inches), if each opening
communicates with other unconfined areas inside the building.
Buildings of unusually tight construction shall have the combustion and ventilation air supplied from outdoors, or a freely ventilated attic or crawl space. If air is supplied from outdoors, directly or through vertical ducts, there must be two openings located as specified above and each must have a minimum net free area of not less than one square inch per 4,000 BTUH of the total input rating of all the appliances in the enclosure.
If horizontal ducts are used to communicate with the outdoors, each opening must have a minimum net free area of not less than one square inch per 2,000 BTUH of the total input rating of all the appliances in the enclosure. If ducts are used, the minimum dimensions of rectangular air ducts shall not be less than 4″.
NOTICE: If the water heater is installed in an unconfined space within a building of conventional frame, masonry or metal construction, infiltration air is normally adequate for proper combustion and ventilation. If the water heater is installed in a confined space, provisions for combustion and ventilation air must be made.
NOTICE: If the duct openings which supply combustion and ventilation air are to be covered with a protective screen or grill, the net free area (openings in the material) of the covering material must be used in determining the size of the openings. Protective screening for the openings MUST NOT be smaller than 1/4″ to prevent clogging by lint or other debris.
CORROSIVE ATMOSPHERES
The air in beauty shops, dry cleaning establishments, photo processing labs,
and storage areas for liquid and powdered bleaches or swimming pool chemicals
often contain such halogenated hydrocarbons.
An air supply containing halogenated hydrocarbons may be safe to breathe, but
when it passes through a gas flame corrosive elements are released that will
shorten the life of any gas burning appliance.
Propellants from common spray cans or gas leaks from A/C and refrigeration
equipment are highly corrosive after passing through a flame.
The water heater warranty is voided when failure of the heater is due to
operation in a corrosive atmosphere.
NOTICE: The water heater should not be installed near an any air supply
containing halogenated hydrocarbons.
INSPECT SHIPMENT
Inspect the water heater for possible damage. Check the markings on the rating
plate of the water heater to be certain the type of gas supplied corresponds
to the water heater requirements. Verify all included parts are present (see
below).
SH12-A-LP/NG
SH12-A MANUAL
WHOLE-HOME TANKLESS WATER HEATER INSTALLATION, USE AND CARE INSTRUCTIONS
Gas Appliance Wood Screw Remote Control
Shut Off
x 2 pcs.
x 1 pcs.
Washer x 2 pcs.
3/4″ Pressure Relief Valve 1 pcs.
(Included in Canada Shipments Only)
Explosive Screw x 2 pcs.
VOICE COMMANDS
REMOTE CONTROL
WIFI CONNECTED
SMART ON/OFF
SMART APP
SMARTHOME READY
SCHEDULE & TIMER
ERROR DETECTION
Use & Care Manual
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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15
ENGLISH
Installing the SH12-A
WATER SUPPLY CONECTIONS
Plumbing should be carried out by a qualified plumber in accordance with local codes. Use approved plumbing materials and tools only. Install a check valve between the water heater and the water shutoff valve. (See illustration below).
Flow Restrictor Water Inlet
Filter
To conserve energy and to prevent freezing, insulate both cold and hot water
supply lines. DO NOT cover the drain valves. Install a shutoff valve near the
inlet of the water heater for service and draining purposes. Before connecting
the water supply pipe to the water heater, open the
shutoff valve ·and clean out sand, debris,air, caulking material, etc. inside
the pipe. Connect to the water inlet, then check water flow. Close the shutoff
valve and clean the water filter.
Check Valve Nipple
If a water heater is installed in a closed water supply system, such as one having a backflow preventer in the cold water supply line, means shall be provided to control thermal expansion. Contact the water supplier or local plumbing inspector on how to control this situation.
CAUTION! This water heater must only be used with the following water supply
system conditions: · With clean, potable water free of corrosive chemicals,
sand, dirt, or other contaminates.
· With inlet water temperatures above 32°F, but not to exceed 120°F. · Free of
lime and scale deposits.
· DO NOT reverse the hot and cold water connections. The water heater will not
operate.
To ensure proper operation of the water heater, the following water pressure
guidelines should be followed: · Operation of the SH12-A gas tankless water
heater requires a minimum water flow rate of 0.7 GP to activate and 0.6 GPM to
maintain activation.
· Additional water pressure is required for long pipe runs and outlet
fitting(s) water pressure drops. · To maintain proper performance, ensure
sufficient water supply pressure. The Required Water Flow Rate
= Min. Operating Water Pressure (0.6 GPM) + Pipe Pressure Loss + Faucet and
Shower Pressure Loss + Safety Margin (more than 5 psi).
· To supply hot water to upper floors, additional water pressure (0.44 psi/ft)
must be ensured. The measurement should be calculated by the distance between
the water inlet of the water heater (ground level) to the hot water faucet
(upper floor level).
· Well water systems should be set at a range of 50-60 psi.
· When the water is supplied from a water supply tank, the height of the tank
and the diameter of the pipes and their relation to water pressure, should be
taken into consideration. Gravity water pressure is not recomended.
IMPORTANT: Do not apply heat to the HOT or COLD water connections. Any heat
applied to the water supply fittings will permanently damage the internal
components of the water heater.
NOTICE: If the water flow resistance of a shower head is too high, the burner
in the water heater will fail to ignite. Keep the shower head clean from
debris that could cause additional pressure drop.
Notice: If using mixing valves on the outlet, choose one which prevents cold
water pressure from overcoming hot water line pressure. DO NOT use pipes with
smaller diameters than the water supply connection of the water heater. Be
sure to connect the water inlet and the hot water outlet as shown on the water
heater. If reversed, the water heater will not function. Installation of
unions or flexible copper connections are recommended on the HOT and COLD
water lines, so that the water heater may disconnect easily for servicing if
necessary.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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ENGLISH
Installing the SH12-A
WATER SUPPLY CONECTIONS CONTINUED
In regards to the HOT WATER OUTLET:
Air Relief Valve Hot
Water Tap
· Connections between the water heater and point(s) of use should be as short
and direct as possible.
· DO NOT use lead or non-approved plastic pipe.
· To conserve energy and minimize heat loss, insulation of hot water piping is recommended.
Drain Valve
GAS SUPPLY
NOTICE: The flow rate of hot water may vary when more than two faucets
(appliances, fixtures, etc.) are being used simultaneously.
NOTICE: The pipes MUST be completely drainable. If the hot water faucets are
located at a point higher than the water heater, place a drain valve at the
lowest point (see diagram to the left).
WARNING: Do not attempt to convert this water heater for use with a different type of gas other than the type shown on the rating plate. Such conversion could result in hazardous operating conditions. Please have a professional connect the gas pipe.
Gas Supply Line
Manual Gas Appliance Shut-Off (Supplied)
Union
Sediment Trap Cap
The supplied Manual Gas Appliance Shutoff Valve must be installed at the gas
connection of the water heater at the time of installation (see diagram to the
left).
The branch gas supply line to the water heater should be clean black steel
pipe or other approved gas piping material. The minimum BTU requirement for
flex and/or gas lines is 1″ of black steel, flex rated at 150K BTU.
A ground joint union or ANSI design certified semi-rigid or flexible gas
appliance connector should be installed in the gas line close to the water
heater.
The National Fuel Gas Code (NFGC) mandates a manual gas shut off valve: See
(NFGC) for complete instructions.
A sediment trap should be installed at the bottom of the gas line.
The inlet gas pressure to the water heater must not exceed 10.5 in. w.c. for
natural or 13.5 in. w.c. for LPG. For purposes of input adjustment, the
minimum inlet gas pressure (with main burner on) is shown on the water heater
rating plate. If high or low gas pressures are present, contact your gas
supplier for correction
The water heater and its indivdual shutoff valve must be disconnected from the
gas supply piping system during any pressure testing of that system at test
pressures in excess of ½ psi (3.5 kPa). The water heater must be isolated from
the gas supply piping system by closing its individual manual shutoff valve
during any pressure testing of the gas supply piping system at test pressures
equal to or less than ½ psi (3.5 kPa).
DO NOT use excessive force (over 31.5 ft lbs.) in tightening the pipe, particularly if pipe compound is used, as the water heater may be damaged. Compound used on the threaded joints of the gas piping must be of the type resistant to the action of LPG. Use compound sparingly and use on male threads only.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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17
Installing the SH12-A
ENGLISH
RELIEF VALVE
A new pressure relief valve, complying with the standard for relief valves and
automatic gas shut off devices for hot water supply systems, ANSI Z21.22, must
be installed at the hot water outlet connection of the water heater at the
time of installation. Local codes shall govern the installation of relief
valves. For safe operation of the water heater, be sure that:
· The pressure rating of the relief valve must not exceed 150 psi, the maximum
working pressure of the water heater as marked on the rating plate.
· The BTUH rating of the relief valve must equal or exceed the BTUH input of
the water heater as marked on its rating plate.
· No valve of any type should be installed between the relief valve and the
water heater. · Discharge from the relief valve should be piped to a suitable
drain to eliminate potential water
damage. Piping used should be of a type approved for the distribution of hot
water. · Hot and cold water lines should be insulated up to the water heater.
· The discharge line must be NO SMALLER than the outlet of the valve and must
pitch downward to
allow complete drainage (by gravity) of the relief valve and discharge line. ·
The end of the discharge line should not be threaded or concealed and should
be protected from
freezing. No valve of any type, restriction or reducer coupling should be
installed in discharge line.
NOTICE: The diagram below illustrates a pressure only relief valve. If local codes require
a combination temperature and pressure relief valve be installed, an extension piece may be
needed.
NOTICE: Local codes govern the installation of relief valves. If
local codes require that a temperature and pressure relief valve
should be installed the manufacturer recommends a type 40XL
Watts T&P relief valve or an equivalent model be used.
Pressure Relief Valve (Supplied)
NOTICE: Manual operation of relief valves should be
performed at least once a year. Turn off the electrical power and gas shut off
valve. Lift and release lever on the relief valve and check the manual
operation of the relief valve. You should take Cold Water Supply precaution to
avoid contact with the hot water coming out of the Line Shut-Off Valve relief
valve and to prevent water damage.
Discharge Line (To Suitable Drain)
Hot Water Supply Outlet
NOTICE: If the relief valve on the system discharges periodically,
this may be due to thermal expansion in a closed water supply system. Contact
the water supplier or local plumbing inspector on how to correct this
situation. Do not plug the relief valve.
LEAK TESTING
WARNING:Never use an open flame to test for gas leaks, as property damage,
personal injury, or death could result.
The water heater and its gas connections must be leak tested at normal
operating pressures before it is placed in operation.
· Turn on the gas shut off valve(s) to the water heater.
· Use a commercial leak detector or soapy water solution to test for leaks at all connections and fittings. Bubbles indicate a gas leak that must be corrected. All connections should also be leak tested after the water heater is placed in operation.
PRESSURE TESTING THE GAS SUPPLY SYSTEM
WARNING: Install a gas pressure regulator, in the gas supply line, which does
not exceed the maximum supply pressure. DO NOT use an industrial type gas
regulator.
The water heater must be isolated from the gas piping system by closing the
manual gas shut off valve during any pressure testing of the gas supply piping
at pressures equal to or less than 1/2 psi (14’w.c.).
HIGH ALTITUDE
The Eccotemp SH12-A SMARTHOME Gas Tankless Water Heater has been tested for
use at elevations up to 2000 ft. Installation and use of the Eccotemp SH12-A
above 2000 ft. may effect overall efficiency and performance. Please consult
with a gas technician for pressure adjustments at your homes regulator.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT
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ENGLISH
Installing the SH12-A
VENTING
The installation of venting must comply with national codes, local codes, and
the vent manufacturer’s instructions. Owner must refer to vent manufacturer’s
instructions and specifications. Eccotemp information can be found at
www.Eccotemp.com. The water heater must be vented to the outdoors as described
in these instructions. DO NOT connect this water heater to an existing vent or
chimney, it must be vented separately from all other appliances. Eccotemp also
recommends adding a backflow preventer to keep freezing outside air from
reaching the water heater. Consult with an installation professional for
proper installation. All vent components (adapters, pipe, elbows, terminals,
etc.) should be UL 1738 Certified Stainless Steel Venting aterial (e.g.
AL29-4C). The specified vent termination must be used. The termination should
be a 90° elbow type with screen. (Refer to page 24).Use a vent pipe with an
antidisconnection structure.
The use of a high temperature silicone (500′ F) may be required to seal vent connections. To prevent accidental gas exhaust leakage, apply a 1/4″ wide bead approximately 1/4″ from the end and another bead against the joint side of the stop bead. Follow vent manufacturer’s installation instructions. The water heater can be vented either horizontally or vertically. Vent pipe runs must be adequately supported along both horizontal and vertical runs. The maximum recommended unsupported span should be no more than five (5) feet. Support isolation hanging bands should be used. DO NOT use wire. (See diagram below).
NO!
YES!
DANGER: Failure to install the vent adapter and properly vent the water heater
to the outdoors as outlined in the Venting section of this manual will result
in unsafe operation of the water heater causing death, serious injury,
explosion, or fire. To avoid the risk of fire, explosion,or asphyxiation from
carbon monoxide, NEVER operate the water heater unless it is properly vented
and has adequate air supply for proper operation as outlined in the Venting
section of this manual.
WARNING: Use UL approved Category III Stainless Steel vent material only. No
other vent material is permitted. Owner must refer to vent manufacturer’s
instructions and specifications. Eccotemp information can be found at
www.Eccotemp.com.
WARNING: Refer to pages 13-15 for clearances to combustible material.
VENTING THROUGH CLOSED SPACES
If the vent piping passes through a closed space, wrap the vent pipe with inflammable insulation material that is at least 3/4″ thick. DO NOT let the insulation material make contact with flammable materials. A minimum clearance of 6″ between the vent pipe and ceiling should be maintained. Follow local codes.
1/4″ per Foot Downward Slope
Insulation Material
Wall Thimble
For maintenance and inspection purposes, the following holes are required to be made:
Vent Pipe
Ceiling Board
Inspection Hole #1
Inspection Hole #2
· Two (2) inspection openings that allow access to venting. One (1) of these
openings should be close to where the vent pipe enters the ceiling. The other
opening should be near the vent termination.
· A ventilation hole with a 16 sq. in. opening should be made at least every
10 feet.
NOTICE: Vent pipes must be completely insulated with inflammable material when installed in alcoves, closets, and garages and must not touch any flammable material.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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19
Installing the SH12-A
ENGLISH
VENTING LENGTHS
MAXIMUM VENT LENGTH
Owner must refer to vent manufacturer’s instructions and specifications. Venting information can be
found at www.Eccotemp.com.
The system will not operate if there is excessive restriction (pressure drop)
in the venting system. A maximum of 32 feet of vent pipe may be used
Number of 90° elbows
(bends)
Maximum
Length of Straight Pipe
provided there is only one 90° elbow in the system. If additional elbows are required: two elbows can be used with 27 feet, and three elbows can be used with 22 feet of vent pipe.
A 90° elbow is equivalent to 5 feet of straight pipe. A 45° elbow is equivalent to 2 feet 6 inches of straight pipe .
1
32′
The termination elbow does not count as an elbow when determining total
vent lengths.
2
27′
The vent must be installed with a slight downward slope of 1/ 4″ per foot of
horizontal run toward the vent terminal (see diagram below). This ensures
3
22′
that any condensate formed during operation is evacuated from the water
heater.
One (1) 90° Elbow is Equivalent to 5 Feet of
Straight Pipe
Vent Seam
A 1/4″ per foot upward slope is acceptable when it is not possible to vent
with a downward slope, however, a UL approved Category III Stainless Steel
condensate trap MUST be installed at the beginning of the horizontal run
(See page 19 “Typical Horizontal Termination w/ 1/4″ per foot UPWARD Slope” or
page 24, “Standard Vertical Category III Stainless Steel” for examples).
MINIMUM VENT LENGTH
1/4″ per ft. Downward Slope
More than 6″
Max. 2 ft.
The venting may be as short as
12″,provided one vent termination is installed to the outdoors through a
sidewall, one 90°elbow is included in the installation, and the wall thimble
is installed.
DRAINING THE CONDENSATE
NOTICE: Make sure that the seam of the vent pipe in horizontal runs is toward the top of the installation (see illlustration to the left).
In certain conditions, installations in unconditioned space or having long horizontal or vertical runs may accumulate condensate.
Condensate is known to be acidic; refer to local, state (provincial) or
federal codes for propper handling methods.
In order to prevent condensate from draining back into the water heater, we
recommend a condensate trap and drain to be installed in a horizontal vent
section as close as practical to the water heater vent connection.
Not following proper condensate procedures will void warranty.
Eccotemp also recommends adding a backflow preventer to keep freezing outside
air from reaching the water heater. Consult with an installation professional
for proper installation.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT
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ENGLISH
Installing the SH12-A
SPECIAL NOTES, REGULATIONS, AND CAUTIONS REGARDING VENTING
For Category II, III and IV water heaters, the venting system shall be
installed in accordance with the water heater manufacturer’s instructions and,
if applicable, the venting system manufacturer’s instructions. The SH12-A is a
Category III water heater. Please find detailed instructions for installation
of the SH12-A and venting on pages 19-26.
The instructions for the installation of the venting system shall specify that
the horizontal portions of the venting system shall be supported to prevent
sagging; the methods of and intervals for support shall be specified. These
instructions shall also specify that the venting system: ii) for Category III
and IV appliances, slope of a horizontal venting system shall be as specified
in the appliance manufacturer’s instructions; These instructions can be found
on page 24.
If an appliance is marked, “Category III”, the installation manuals shall
specify the venting system to be used on page 25-26.
When an existing Category III appliance is removed or replaced, the original
venting system may no longer be sized to properly vent the attached
appliances. Instructions shall also indicate effects of an improperly sized
venting system (formation of condensate, leakage, spillage, etc.) All approved
Installation Instructions for the SH12-A can be found on pages 19-26.
Be sure to periodically clean the screens in the vent terminal where
applicable.
Before you begin installation, ensure that you have a vent port available that
will terminate at least 12 inches above the ground and at least 12 inches
above normal amounts of snow. Please ensure that the vent termination point is
clear of debris, blockages, and snow before using the SH12-A.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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21
Installing the SH12-A
ENGLISH
US Installations1
Canadian Installations2
A = Clearance above
12 in (30 cm)
grade,
veranda, porch, deck,
or balcony
12 in (30 cm)
B = Clearance to window 4 ft (1.2m) below
6in (15cm) for appliances 10,000
or
or to the side of
BTUH (3 Kw), 12 in (30 cm) for
door that may be
opening; 1 ft (300
appliances > 10,000 BTUH (3kW) and
opened
mm) above opening. 100,000 BTUH (30kW), 36 in (91 cm) for
appliance > 100,000 BTUH (30kW).
C = Clearance to
permanently
closed window
D = Vertical clearance to * ventilated soffit located above the terminal within a horizontal distance of 2 feet (61 cm)from the center line of the terminal
E = Clearance to
unventilated
soffit
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ENGLISH
F = Clearance to outside corner
G = Clearance to inside corner
H = Clearance to each side of center line extended above meter /regulator
assembly
I = Clearance to service regulator vent outlet
J = Clearance to nonmechanical air supply inlet to building or the combustion
air inlet to any other appliance
- 4 ft (1.2 m) below or to side of opening; 1 ft (300 mm) above opening
K = Clearance to a mechanical air supply inlet
L = Clearance above paved sidewalk or paved driveway located on public
property
M = Clearance under veranda, porch, deck or balcony
3 ft (91 cm) above if within 10 ft (3 m) horizontally *
3 ft (91 cm) within a height 15 ft above the meter/regulator assembly 3 ft (91
cm) 6 in (15 cm) for appliances 10,000 BTUH (3 kW), 12 in (30 cm) for
appliances > 10,000 BTUH (3kW) and 100,000 BTUH (30 kW), 36 in (91 cm) for
appliances > 100,000 BTUH (30 kW) 6 feet (1.83 m)
7 ft (2.13 m)
12 in (30 cm)
- For clearances not specified in ANSI Z223.1 / NFPA 54 or CSA-B149.1, one of the following shall be indicated: A) A minimum clearance value determined by testing in accordance with Clause 5.20, or;
B) A reference to the following footnote:
“Clearance in accordance with local installation codes and the requirements of the gas supplier.”
· A vent shall not terminate directly above a sidewalk or paved driveway that is located between two single family dwellings and serves both dwellings.
· Permitted only if veranda, porch, deck, or balcony is fully open on a minimum of two sides beneath the floor. Notes:
- In accordance with the current CSA B149.1 Natural Gas and Propane Installation Code 2) In accordance with the current ANSI Z223.1 / NFPA 54 National Fuel Gas Code
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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23
ENGLISH
Installing the SH12-A
VENTILATION PARTS
Owner must refer to vent manufacturer’s instructions and specifications by
visiting www. Eccotemp.com. Installation guidelines for venting is provided by
Eccotemp, who is solely responsible for venting installation accuracy.
Eccotemp parts are available for purchase by visiting www.eccotemp.com.
Eccotemp Installation Instructions: www.support.eccotemp.com
Part Name SH12-A 90 Degree Elbow Eccotemp 2.5″ to 3″ Vent Adapter Eccotemp 3″
Horizontal Vent Kit
Eccotemp 3″ Vertical Vent Kit
SH12-A Termination Pipe
SH12-A Wall Thimble Replacement SH12-A 18″ Vent Extension
Description Stainless Steel 90Elbow Stainless Steel Adapter
SKU# 1200031 2SVPA03
Stainless Steel Horizontal 2ZVEWD03 Vent Kit
Stainless Steel Vertical Vent Kit
2SVSRPKE03
Stainless Steel Termination Pipe
1001029
Stainless Steel Wall Thimble
1200034
Stainless Steel Vent Extension: 18″
12000300
Description 90 Degree Elbow 2.5″ to 3″ Adapter Paloma 3″ Vent Kit Horizontal
3″ Vent Kit Vertical SH12-A Termination Pipe
SH12-A Wall Thimble
SH12-A 18″ Vent Extension
90° Termination Part #1200031
Combustible Wall Inner Thimble Section
90° Elbow
Vent Pipe
Wall Thimble Combustible Sheathing
Outer Thimble Section
Termination
Caulk for Wather Seal
Outside Wall
Mounting Brackets
Water Heater
Termination Box Part #2SVSTB03
Termination Hood Part #1200034
Side View
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ENGLISH
Installing the SH12-A
1/4″ per Foot Downward Slope
Insulation Material
Wall Thimble
Vent Pipe
Ceiling Board
Inspection Hole #1
Inspection Hole #2
WARNING: Use UL approved Category III vent material only. No other vent
material is permitted. Owner must refer to vent manufacturer’s instructions
and specifications. Venting information can be found at www.Eccotemp.com.
CAUTION: Follow the vent manufacturer’s installation instructions as design
might vary fom manufacturer to manufacturer.
COMPONENTS FOR LOW TEMPERATURE OPERATION
In Canada, all components and/or controls affecting the safety of the
appliance shall be individually certified for the lower ambient operating
temperature of the outdoor appliance, or enclosed in a supplementary heated
compartment.
All operating components and or controls not affecting the safety of the
appliance will be reviewed for their acceptance in the particular application,
bearing in mind their certified temperature limitations and the affect that
any malfunction may produce.
The heated compartment shall not rely solely on recirculating air for
supplementary heat. It is not advised to operate the water heater if the
ambient temperature is at or below 32°F/0°C to prevent damage to the water
heater, to property, or to people.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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ENGLISH
Outside Wall
Installing the SH12-A
VENTING CONT.
Only the 3″ vent kit (purchase separately) for the SH12-A or approved Eccotemp
Stainless Steel venting should be used for installation.
The wall thimble requires mechanical support from the wall sufficient to
support any incidental loads on the system. If the wall is not sufficient
enough to support the wall thimble, then appropriate additional framing and/or
blocking is required.
1/4″ per Foot Downward Slope
Wall
Vent
Thimble Termination
INSTALLATION PROCEDURE:
Water
Prepare an opening for the wall thimble in the wall. The opening must
Heater
be 6.5″ in diameter for a 3″ vent system. The opening should be round.
The opening must be able to accommodate the 3″ vent system and wall thimble (purchased separately). Consult manual or building codes for distance from flammable materials.
The wall thimble is designed to adapt to any wall thickness from 3.5″ to 6″ thick. If the wall is thicker than 6″ the wall thimble may be extended using a piece of 6″ diameter snaplock or welded seam galvanized pipe up to 6″ long.
Select the larger diameter half of the wall thimble for the outside of the
wall.
· Apply a continuous bead of high quality silicone or silicone/latex caulk on
the inside of the outer flange. This will be the only weather seal to keep
moisture outside the building. Ensure a sufficient seal is made.
Mounting Brackets
Side View
· Position this portion of the wall thimble into the prepared hole from the outside. Secure the assembly into the prepared opening using fasteners as indicated by sheathing or structural members, sealing the screw heads with more caulking.
Inner Thimble Section
Outer Thimble Section
· Use 4 hollow wall anchors, at least 1/8″ in diameter and of appropriate
length for the thickness of the sheathing, if sheathing is particle
board or other composite material. Use 4 #10×1-1/4″ wood screws for plywood,
solid wood sheathing or members. Use suitable masonry anchors when passing
through solid masonry walls. Reinstall the decorative sheathing around the
wall thimble. This assembly may be
painted to match the exterior decor.
Side View
· Slide the interior portion of the thimble into the inside hole. Be certain the interior and exterior thimble halves overlap at least 1″. If insufficient overlap exists, extend the interior portion with single wall galvanized pipe.
· Secure the vent section that protrudes through the wall thimble to the 90° elbow attached to the water heater.
· The exhaust pipe should be sloped downward at an approximate 3° grade in order to avoid rain (or condensation entering the heater) through the exhaust pipe.
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ENGLISH
Installing the SH12-A
ELECTRICAL CONNECTIONS
WARNING: Field wiring connections and electrical grounding must comply with local codes, or in the absence of local codes, with the latest edition of the National Electrical Code, ANSI/NFPA 70, or in Canada, Canadian Electrical Code, CSA C22.1Part1.
ELECTRICAL CONNECTION POWER CORD:
· The electric power supply requirement for this water heater is 120 VAC/60HZ,
2 Amps.
· The water heater comes with a three (3) pin power supply cord. Use only a
power outlet with a ground terminal.
HARDWIRING THE ELECTRICAL CONNECTIONS:
· Wiring should be carried out by a qualified electrician in accordance with
local codes.
· The water heater requires 120 VAC/60Hz and should be properly grounded.
· Do not cut the power cord! (Extra charges will apply if warranty claim is
needed)
· The installation of an electric leakage breaker is recommended. (GFCI)
· DO NOT connect grounding wire to water pipes, gas pipes, telephone cables, lightning conductor circuits and to grounding circuit of other equipment that carry a ground-fault interrupter.
· Keep any excess of the power supply cord on the outside of the water heater.
· An ON/OFF switch must be provided and installed for the incoming 120VAC power.
· If local codes require hardwiring, see instructions for “Hardwiring the
Electrical Connections”.
WARNING: Shock hazard line voltage is present. Before servicing the water
heater, turn off the electrical power to the water heater at the main
disconnect or circuit breaker. Failure to do so could result in severe
personal injury or death.
Electric Wiring Diagram
· Wire the water heater exactly as shown below. A wiring diagram is also found
inside of the cover panel.
· A green screw is provided in the junction box for grounding connection.
· Connect the live wire to black leg wire and the neutral wire to the white
neutral wire.
CAUTION: Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation. Verify correct
operation after servicing.
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27
ENGLISH
Installing the SH12-A
INSULATION BLANKETS
WARNING: If local codes require external application of insulation blanket
kits the manufacturer’s instructions included with the kit must be carefully
followed.
Insulation blankets, available to the general public, for external use on gas
water heaters
are not necessary. The purpose of an insulation blanket is to reduce the standby heat loss encountered with storage tank heaters. This water heater does not store water making an insulation blanket unnecessary.
the manufacturer) into, onto or in conjunction with the water heater.
The use of unauthorized energy saving devices may shorten the life of the
water heater and may endanger life and property.
The manufacturer’s warranty does The manufacturer disclaims any not cover any damage or defect responsibility for such loss or injury caused by installation, attachment resulting from the use of such or use of any type of energy saving, unauthorized devices. Or other unapproved devices (other than those authorized by
PIPE INSTALLATION
Inlet Pipe and Outlet Pipe Installation
Use pressure resistant pipe to connect the inlet and outlet water pipes of the
water heater and the local water pipe (Make sure to place the rubber ring).
Before connecting the inlet water pipe, flush the inside of the pipe.
Hot and Cold Pipe Insulation Installation
For increased energy efficiency,use pipe insulation. Please install the
insulation, according to the illustrations above, making sure to insulate all
the way to the top. Do not cover any drain or pressure valve(s).
Hot Water Outlet
Gas Inlet
Washer Nut Hot Water Pipe
Water Inlet
Washer
Nut Cold Water Pipe
Gas Inlet Outlet Pipe Hot Water
Check Valve or Backflow Preventer
Inlet Pipe
Cold Water
NOTICE: The hot and cold pipes should be insulated as shown help to provide additional freeze protection
DURING INSTALLATION OF THIS WATER HEATER:
DO check inlet gas pressure to ensure that it is within the range specified on
the rating plate. DO provide adequate air for combustion and ventilation as
discussed in the Use and Care Manual and the National Gas Code (CAN/CGA B in
149 Canada). DO maintain proper clearances to combustibles as specified by
applicable code. DO ensure that the fuel terminal location complies with the
guidelines found in the Use and Care Manual and National Fuel Gas Code
(CAN/CGA B 149 in Canada). DO NOT block or restrict air intake opening located
on the back side of the water heater. DO NOT remove the front cover unless
absolutely necessary. This should only be done after being examined by a
qualified service technician. DO NOT install this product where standing water
may occur.
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ENGLISH
Installing the SH12-A
MOUNTING
Make sure the location of the water heater allows for easy access and
operation.
In case of dry wall, or concrete wall use dry wall anchors or lag bolts.
The water heater requires 120VAC/ 60Hz. Have a receptacle with ground terminal
near the water heater. The length of the power supply cord is 5 feet.
Drill the holes as per the sizes in the figure to the left, put 2 expansion
screws into the top holes, and 2 rubber screws into the bottom holes.
Hang up the water heater, tighten the expansion screws, and put 2 wood thread
screws into the bottom holes.
CAUTION: Reinforcement of the wall is required in case the wall is not strong enough to hold the water heater.
4.8″ 4.8″
Sealant At Least 3 Degrees
Exhaust Pipe
Outside
Elbow
4.5″
Inside
5.5″
Back Installation
Indoor water heater must be installed with CAT 3 vent pipe in accordance with vent supplier/ manufacturer in accordance with local code. Owner must refer to vent manufacturer’s instructions and specifications. Eccotemp information can be found at www.Eccotemp. com. A. BACK INSTALLATION 1. Insert the vent pipe through the installation holes in the wall with the terminal sticking out. 2. Connect the elbow to the vent pipe and water heater, moving straight backwards until the expansion screws go into the holes of the water heater. Screw the nuts tight (pay attention to the direction of the elbow). B. SIDE INSTALLATION: 1. Aim the holes in the water heater onto the expansion screws, hang it up and screw the nuts tightly.
3.5″ Hole for Pipe
2.5″
Wall Thimble
Holes for Brackets
3.5″
2. Put the vent pipe through the holes in the wall, and connect the elbow with the water heater and vent pipe. C. VERTICAL INSTALLATION 1. Please refer to local installation professional or venting manufacturer:
2. The installation hole in the wall needs to be sealed by fire-retardant material or wall thimble, making sure the water heater is tight and will not come off.
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29
ENGLISH
Installing the SH12-A
CHECKLIST
Water Heater Location
Installed INDOORS
Close to area of mostly used outlet
Protected from freezing temperatures
Proper clearance from combustible surfaces observed
Sufficient fresh air supply for proper operation of water heater
Air supply free of corrosive elements and flammable vapors
Provisions made to protect area from water damage
Sufficient room to service heater
Combustible materials, such as clothing, cleaning materials, rags, etc. clear of the heater and
vent piping
Water heater is properly attached to the wall
Water Supply
Water supply has sufficient pressure
Air purged from water heater and piping
Water connections tight and free of leaks
Water filter is clean and in place
Materials used are as instructed in this manual
Water pipes are insulated
Gas Supply
Gas type matches rating plate
Gas supply pressure is sufficient for the water heater
Gas line equipped with shut off valve, union and sediment trap
Approved pipe joint compound used
Commercial leak detector or soap and water solution used to check all connections and
fittings for possible gas leak
Gas company inspected installation (if required)
Relief Valve
Pressure relief valve properly installed and discharge line run to opendrain
Discharge line protected from freezing
Electrical Wiring
Voltage matches rating plate
Water heater is properly grounded
Wiring meets all local codes
GFCI protection where required
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Operating Instructions
START INSTRUCTIONS
Before operating this water heater, be sure to read and follow the
instructions on the label pictured below andall other labels on the water
heater, as well as the warnings printed in this manual. Failure to do so can
result in unsafe operation of the water heater resulting in property damage,
personal injury, or death. Should you have any problems reading or following
the instructions in this manual STOanPd,
ealndderglyeatrehealtphfigrohemstariqskuoaflibfieeidngpsecraslodend. . See
instrucon manual before seng temperature at water
heater. Feel water before bathing or showering. Temperature liming valves are
available, see manual.
BEFORE USING THE WATER HEATER FOR YOUR SAFETY
WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE
FOR YOUR SAFETY: · Not to be used as a pool heater · Suitable only for outdoor installation · DO NOT operate this appliance before leak checking hoses and gas cylinder connection · To be installed on non-combustible base
1. This water heater does not have a pilot. It is equipped with an ignition device which automatically
lights the burner. Do not try to light the burner by hand.
2. BEFORE OPERATING smell all around the water heater area for gas. Be sure to smell next to the floor because some
floor because some gas is heavier than air and will settle on the floor. Test all connections with a commercial leak
detector or soapy water.
WHAT TO DO IF YOU SMELL GAS:
· DO NOT try to light any appliance
· DO NOT touch any electric switch
· DO NOT use any phone in your building
· Immediately call your gas supplier from a neighbor’s phone
· Follow the gas supplier’s instructions
·
DO NOT return to your home
· ONLY
3. Use only your hand to push or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand,
don’t try to repair it, call a qualified technician. Force or attempt to repair may result in a fire or explosions.
4. DO NOT use this water heater if any part has been under water. Immediatly call a qualified service technician to inspect the water heater and to replace any part of the control system and any gas control which has been under water.
OPERATING INSTRUCTIONS
1. STOP! Read the safety information above on this label.
2. Turn off all electric power to the aplliance.
3. Set the thermostat to lowest setting.
GAS SHUT-OFF
4. DO NOT attempt to light the burner by hand.
VALVE
5. Turn the Gas Shut-Off Valve located on the outside of the unit
clockwise to the “OFF” position.
OPEN
6. Wait five (5) minutes to clear out any gas. If you smell gas,
Follow “B” in the safety information above on this label. If you don’t smell gas, go to the next step.
7. Turn the Gas Shut-Off Valve located on the outside of unit counterclockwise to the “ON” position.
8. Turn on all electric power to the appliance.
9. Set thermostat to desired setting.
10. If the appliance will not operate, follow the instructions “To Turn Off Gas To Appliance” and call your
service technician or gas supplier.
TO TURN OFF GAS TO APPLIANCE
1. Turn off all electric power to the appliance if service is to be performed. 2. Turn the Gas Shut-Off Valve located on the outside of the unit clockwise to the “OFF” position.
CLOSED
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ENGLISH
Operating Instructions
TURNING ON THE WATER HEATER
1. Make sure the gas type you will use is same as the type on the data plate.
2. Turn on the main gas valve, plug in the power cord (be sure the socket is
well grounded), and press the Smart Button on the bottom center of the front
cover. Set temperature to 120° F.
3. Turn on the faucet, and the fan will begin working. You will hear the
ignition sound after a few seconds. The burner will ignite, and hot water will
come out. If the burner is not ignited successfully, the ignition sound will
last a few seconds. If the burner still fails to ignite, turn off the faucet
and wait for 10-20 seconds, and repeat the above procedures.
For first use and/or if the water heater has not been used for a considerable
period of time, the repeat of the above procedures may be required, due to
accumulated air inside the gas pipe.
SAFETY PRECAUTIONS
If there is any difficulty in understanding or following the Operating Instructions or the Care and Cleaning section, it is recommended that a qualified person or serviceman perform the work.
· Turn off manual gas shut off valve if water heater has been subjected to
over heating, fire, flood, physical damage or if the gas supply fails to shut
off.
· DO NOT turn on water heater unless water and gas supplies are fully opened.
· DO NOT turn on water heater if cold water supply shut off valve is closed.
· DO NOT allow combustible materials such as newspaper, rags or mops to
accumulate near water heater.
· DO NOT store or use gasoline or other flammable vapors and liquids, such as
adhesives or paint thinner, in vicinity of this or any other appliance. If
such flammables must be used, open doors and windows for ventilation, and all
gas burning appliances in the vicinity should be shut off including their
pilot lights, to avoid vapors lighting.
NOTICE: Flammable vapors can be drawn by air currents from surrounding areas
to the water heater
POWER SURGE/NO NETWORK
If you experience a power surge or have network connectivity issues that are
enabling connection to the Eccotemp SMARTHOME App, you can manually reset the
water heater to the factory settings by following these steps below:
· Make sure your water heater is plugged in and has power to it. · Turn on
your water heater by touching the power icon on the front, the icon should
illuminate to red. · While the power icon is still red, press the icon for 15
seconds until the power icon turns blue. · The water heater has now reset to
the original factory settings. NO timer is set, NO schedule is set,
water heater is set to 118°F · Turn on your water heater by touching the power
icon on the front, the icon should illuminate to
red and you can use the water heater at it’s factory preset.
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Operating Instructions
ENGLISH
WATER TEMPERATURE SETTING
Output temperature of water can be regulated by the following options: Remote
control and Eccotemp SMARTHOME mobile APP.
Safety factors should be considered when selecting the water temperature
setting of the water heater.The water heater was set at 118°F before it was
shipped from the factory. This is the recommended starting point.
Water temperatures above 120°F can cause severe burns or death from scalding.
The thermostat is adjusted to its lowest temperature position when shipped
from the factory.
Time / Temperature Relationship in Scales
Water Temperature
Time to Product a serious Burn
120
More than 5 minutes
125
1 1/2 to 2 minutes
130
About 30 seconds
135
About 10 seconds
140
Less than 5 seconds
145
Less than 3 seconds
150
About 1 1/2 seconds
155
About 1 second
Table courtesy of Shriners Burn Institute
Be sure to read and follow the warnings outlined in this manual and on the label located on the water heater.
Mixing valves are available for reducing point of use water temperature by mixing hot and cold water in branch water lines.
Procedures for adjusting the thermostat for energy efficient operation at the minimum water temperature setting consistent with the consumer’s needs.
Contact a licensed plumber or the local plumbing authority for further
information. See page 5 for details.
DANGER: There is a hot water scald potential if the temperature is set too
high. Households with small children, disabled, or elderly persons may require
a 120°F or lower temperature setting to prevent contact with HOT water.
PRESET TEMPERATURE:
The Eccotemp SH12-A-LP/NG models are AUTOMATIC TEMPERATURE CONTROLLED water
heaters. Select one of the preset temperatures on the SH12-As by using the
Eccotemp SMARTHOME mobile app, and then adjust your sink/shower water
temperature at the source/faucet. The following preset temperatures are: LOW –
95°F COMFORT – 110°F HIGH – 120°F COMMERCIAL – 130°F.
Turn water heater ON/OFF
The SH12-A Series is a flow activated water heater and should maintain at
least 0.7 GPM to activate and 0.6 GPM to maintain activation.
AUTOMATIC VS. MANUAL TEMPERATURE CONTROL The SH12-A Series is an automatic
temperature controlled tankless water heater. Below explains the differences
between an automatic and manual temperature controlled tankless water heater.
For additional questions please visit support.eccotemp.com.
Hold the button down for 5 seconds to get into EZ connection mode (fast blink)
and hold down for another 5 seconds to get into AP connection mode (slow
blink) that produces a Wi-Fi hotspot to
connect to.
AUTOMATIC TEMPERATURE CONTROL:
The water heater will self-adjust temperature according to what is being
requested at the output water source (sink or shower). It also will regulate
the temperature automatically according to how many applications are being
used at the same time. Temperature doesn’t have to be reset after each use.
MANUAL TEMPERATURE CONTROL:
You must adjust the temperature manually each time you use the water heater.
The temperature must be adjusted according to the amount of applications being
used at the same time due to the fluctuation of pressure.
!
NOTICE! If inlet water temperature is too high, and set temperature is low,
the actual temperature might be higher than the set temperature, and vice
versa.
WARNING! Should overheating occur or the gas supply fail to shut off, turn off the manual gas control valve to the water heater.
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33
ENGLISH
Operating Instructions
SH12-A REMOTE
Control your Eccotemp SMARTHOME tankless water heater using the included
remote.
The SMARTHOME remote has an easy to use control panel that allows you to
control functions such as ON/OFF, temperature settings and connection modes.
The remote control is compatible with your SH12-A SMARTHOME tankless water
heater and gives you the ability to change settings from a distance.
Power Temperature Down(-)
ECO Mode Temperature Up(+)
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Operating Instructions
SMARTHOME MOBILE APP
Connect your Eccotemp SMARTHOME tankless water heater to your Smart Devices
The Eccotemp SMARTHOME tankless water heater app lets you adjust temperature,
turn Eccotemp water heaters ON/OFF, set timers and schedules, and view usage
statistics. You can also connect SMARTHOME tankless water heater to technology
such as Amazon Alexa and Google Assistant to use voice commands.
Once connected with Google Assistant and Amazon Alexa you will be able to use
voice commands to adjust your SMARTHOME tankless water heater. A broad range
of commands can be used to control water temperature, check heater status, and
to set schedules and timers. Let our Eccotemp SMARTHOME app tell you exactly
how much money you save heating water.
ECO Mode
This mode allows for up to 25% less gas usage when using the device.
Temperature
The temperature of the SMARTHOME tankless water heater can be remotely changed
from the Eccotemp app.
Instant Statistics
Observe water and electricity usage easily by checking the statistics page.
Here you can see how much it costs to use your SMARTHOME tankless water
heater, and how much you are saving.
9:41 AM
100%
Eccotemp SmartHome
9:41 AM
100
Temperature
Incoming
70°F
°S / °Q
Outgoing
70°F
Flow
0.0 G
100F Heating °’ / °C
100°F
ON/OFF
LOW
Eco
Temperature
Timer
Statistics
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ENGLISH
Operating Instructions
SMARTHOME MOBILE APP CONT.
Timer
The timer can be used to allow hot water for set time periods, each time your
SMARTHOME tankless water heater is turned ON/OFF. With the scheduler, you are
also able to set schedules for specific days and times to allow hot water
usage.
Scheduler When a timer and a schedule are both set, the scheduler function
takes priority. Hot water is produced only during the selected schedule,
regardless of the timer that is set. For example, if a timer is set to allow
15 minutes of hot water, but a schedule is also set to only allow 10 minutes
of hot water on a specific day, your SMARTHOME tankless water heater will stop
heating water after 10 minutes on that specific day. The user can then turn
the SMARTHOME tankless water heater OFF and back ON again, but the water will
not warm because the scheduled time to allow hot water has passed. There is a
30 second delay when setting a timer/schedule.
Error Codes
The Eccotemp SMARTHOME tankless water heater app has a troubleshooter to
diagnose any device errors, which will help keep your SMARTHOME tankless water
heater running in top shape.
Network Error
The built in network troubleshooter will tell you if there is a Wi-Fi problem.
Have a problem with your Eccotemp water heater? The Eccotemp SMARTHOME app can
tell you exactly what the problem is. Download it today to unlock your
SMARTHOME tankless water heater’s full capabilities. Simply search for
“Eccotemp” on the Apple App Store, Google Play or scan once of the QR codes on
the previous page.
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Operating Instructions
ENGLISH
SMARTHOME MOBILE APP CONT.
1. Download the App to get Started
Find and download the Eccotemp smart phone app on the Apple App Store or the
Google Play Store by typing “Eccotemp” into the search panel.
2. Setup and Login
Once the app is installed, create a login and connect the app to the water
heater. Follow the directions on screen.
3.Using the App
After connecting the SMARTHOME app to your water heater, you will be able to
remotely control the temperature and on/ off status of the gas tankless water
heater. There is an energy statistics screen that will allow you to track your
usage and help you manage your water heater’s energy consumption. Regularly
using and reviewing the app will help you fine tune your water heating needs,
while helping you use less resources to do so, ultimately saving you money.
4. Getting Connected
Connect your Eccotemp SMARTHOME
Tankless Water Heater to other
SMARTHOME devices like Amazon Alexa
and Google Home. Once connected, the
Eccotemp SMARTHOME Tankless Water
HHIIGGHH
Heater can accept voice commands such as,
“Ok Google, turn on my water heater.”
Current Temperature Unit of Measure Toggle (Degrees) Temperature Slider
Quick Set Buttons
5. Other Button Functions
Button blinking rapidly for 120 seconds: This is when the SMARTHOME Tankless
Water Heater is in WiFi connection mode. To start or repeat connection mode
press the on/off button for 10 seconds.
Current Monthly Cost
6. Voice Commands
· Alexa/Hey Google, turn
· Alexa/Hey Google, set
· Alexa/Hey Google, what is my current
· Alexa/Hey Google, set
· Alexa/Hey Google, change
· Alexa/Hey Google, turn
Visual History of Cost
Yearly Breakdown
Monthly Breakdown
(Select month for daily breakdown)
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in Summerville, SC
37
ENGLISH
Maintenance
HOUSEKEEPING
DANGER: Before manually operating the relief valve, make certain no one will
be exposed to the danger of the hot water released by the valve. The water may
be hot enough to create a scald hazard. The water should be released into a
suitable drain to prevent injury or property damage.
DANGER: Hotter water increases the potential for hot water scalds.
DANGER: Failure to perform the recommended routine preventative maintenance
can harm the proper operation of this water heater, which can cause carbon
monoxide dangers, excessive hot water temperatures and other potentially
hazardous conditions.
Properly maintained, your water heater will provide years of dependable
trouble-free service. It is recommended that a periodic inspection of the
burner, relief valve, water filter and venting system should be made by
service personnel qualified in gas appliance repair.
It is suggested that a routine preventive maintenance program be established
and followed by the user.
At least once a year, lift and release the lever handle on the pressure relief
valve, located in the hot outlet piping of the water heater, to make certain
the valve operates freely. Allow several gallons to flush through the
discharge line to an open drain.
Rapid closing of faucets or solenoid valves in automatic water using
appliances can cause a banging noise heard in a water pipe. Strategically
located risers in the water pipe system or water hammer arresting devices can
be used to minimize the problem.
Inspect the area around the water heater to ensure a safe operating
environment. Keep water heater area clear and free from combustible materials,
gasoline, and other flammable vapors and liquids. Ensure the water heater has
not been damaged. If damage or denting is present, contact a service personnel
to verify proper operation.
Check for any abnormal sounds during normal operation of the water heater.
All piping should be checked for gas and/or water leaks. Refer to page 18 of
this manual for instructions on leak testing.
The air intake and cold water supply filters should be cleaned monthly. Refer
to the “Housekeeping” section for further information.
DO NOT operate the water heater if you feel something is wrong with it.
DO NOT allow children to operate or otherwise handle the water heater.
NOTICE: If the pressure relief valve on the hot water heater discharges periodically, this may be due to a problem in the water system. Contact the water supplier or your plumbing contractor on how to correct this. DO NOT plug the relief valve outlet.
NOTICE: After inspection, maintenance, and/ or cleaning, ensure proper operation by turning on a hot water faucet.
Before performing any housekeeping tasks to this water heater, be sure to turn the water heater off and disconnect the power supply.
Vacuum around the water heater for dust, dirt and lint on a regular basis. Clean the water heater and remote control by using a damp soft cloth with a few drops of mild detergent and gently wipe the surfaces. Wipe any remaining moisture with a dry soft cloth.
To ensure sufficient ventilation and combustion air supply, proper clearances must be maintained. The water filters should be cleaned on a monthly basis. Combustion system is fan-assisted.
CLEANING THE WATER HEATER:
· Make sure the water heater is OFF and the electrical power supply has been
disconnected. · DO NOT scrub the appliance with a brush. · Use only mild soapy
water, other cleaners may damage the surface of the water heater. · DO NOT
remove any label including the rating plate while cleaning or servicing.
DANGER: Shock Hazard. Make sure the electrical power to the water heater is
off to avoid potential serious injury or damage to components.
DANGER: Combustible materials, such as clothing, cleaning materials, or
flammable liquids, etc, must not be placed against or next to the water
heater.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
38
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Maintenance
ENGLISH
HOUSEKEEPING CONT.
CLEANING THE WATER HEATER:
· Make sure the water heater is OFF and the electrical power supply has been
disconnected.
· Turn the water supply OFF to the heater. · Unscrew the water filter, and
slide the filter out. · DO NOT tap the filter as it may deform and/or damage
the filter. · DO remove severe dust, use a soft brush and wash with running
water. · Return the filter to the water heater and screw in the filter. · Turn
the electrical power supply and cold water supply ON to the
water heater.
Water Filter
Water Filter
VACATION AND EXTENDED SHUT-DOWN
If the water heater is to remain idle for an extended period of time, the
power and water to the appliance should be turned off. If there is no power to
the water heater, freeze protection does NOT work. The water heater and piping
should be drained if they might be subjected to freezing temperatures. When
freezing temps persists consult with a license installation professional for
winterization of your product. During power outages built in freeze protection
will not be activated. Take proper steps to ensure your water heater doesn’t
freeze. After a long shut-down period, the water heater’s operation and
controls should be checked by a qualified service personnel.
ANTI-FREEZING
While the Anti-Freezers will help to protect from cold temperatures, they will
in no way guarantee protection from freeze damage. DO NOT rely on the Anti-
Freezers to fully protect the water heater from freezing, take all precautions
to prevent cold damage.
NOTICE! The anti-freezing device works for the water heater only, and not for the inlet and outlet water pipes.
*Freezing anywhere in the plumbing system can result in damage to the water heater, such as a rupture in your Heat Exchanger. All pipes must be adequately protected from freezing.
Water heaters with Anti-Freezers have an automatic heating device and will
help to avoid freeze damage, but the power must be kept on. Freezing will
occur with no power. In very cold areas and when the temperature is under
32°F, or in event of an ice storm, freezing will occur as the heating power
limit is exceeded. If these conditions take place, please follow the
procedures explained below. When the temperature falls below 32°F, water in
your plumbing system or water heater can turn to ice and then expand causing
damage to the water heater. This damage is not covered under your
manufacturer’s warranty. If these conditions are anticipated, please drain the
water heater as follows to help but not guarantee from freezing:
1. Shut off the main gas valve and power 2. Shut off the inlet water valve 3.
Open all faucets 4. Take off the drain valve, and allow water to drain for 3
minutes or until the water heater is empty. 5. Making sure all water is out,
replace the drain valve, and shut off the faucets.
NOTICE! When freezing temperatures persist consult with a licensed installation professional for winterization of your product.
NOTICE! Eccotemp also recommends adding a backflow preventer to keep freezing outside air from reaching the water heater. Consult with an installation professional for proper installation.
NOTICE! During power outages built in freeze protection will not be activated. Take proper steps to ensure your water heater doesn’t freeze.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Designed in Summerville, SC
39
ENGLISH
Maintenance
DRAINING THE SH12-A
Smart Button
Air Relief Valve
To Hot Water Fauctes
Pressure Relief Valve (Supplied)
Drain Valve
Discharge Line (To Suitable Drain)
6″ Air Gap
Manual Gas Supply Line Shut-Off Valve
Manual Gas Appliance Shut-off Cold Water Supply Line Shut-Off Valve
Below are instructions for draining water out of the water heater. 1. Turn off
the water heater manually, by using the remote or with the Eccotemp SMARTHOME
App. 2. Close the gas shut off valve(s). 3. Close the water shut off valve. 4.
Turn the on/off switch to the OFF position and disconnect breaker at least 10
seconds after step #1. 5. Open drain valve. 6. Open all hot water faucets.
Before proceeding to the next step, make sure that COLD water is
coming out of all hot water faucets. 7. To put the water heater back into
operation after draining, follow the steps below. 8. Reinstall the water
filter. Close the hot water outlet drain valve. 9. Open the water shut off
valve and close again after making sure that water comes out from hot
water faucets.(This step is to remove air from the water lines.) 10. Reconnect
the breaker and turn the on/off switch to the ON position, fully open the gas
shut off
valve and the water shut off valve.
NOTICE: The water heater may not operate unless the above procedure is
followed correctly.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
40
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ENGLISH
Maintenance
PARTS LIST FOR SH12-A
8
7
6
5
4
3
9 2
10 1
11 22 21 20
12
13
14
15
16
17
18
19
1 Rear Panel 2 Panel Hanging Bracket 3 Chimney 4 Heat Exchanger 5 Power Cord 6 Thermostat 7 Ignition Sensor Pin 8 Anti-Freeze Device 9 Front Panel 10 Glass 11 Display Cover
12 Combustion Chamber Cover 13 Outlet Water Temp. Sensor 14 Motor Vent Assembly 15 Gas Valve 16 Burner Assembly 17 Inlet Water Sensor 18 Gas Inlet Connector 19 Water Inlet Connector 20 Flow Sensor Assembly 21 Combustion Chamber 22 PCB Box
CAUTION! For your safety, DO NOT attempt repair of electrical wiring, gas piping, burners, or other safety devices. Refer repairs to qualified service personnel.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in Summerville, SC
41
ENGLISH
Troubleshooting
BEFORE YOU CALL
Save time and money! Review the charts on the following pages first and you
may not need to call for service.
This water heater incorporates a variety of shut off devices that prevents the
operation of the water heater down if undesirable combustion conditions occur.
Such as the presence of a blockage of the combustion air vent insufficient gas
or pressure which can impact the safe operation of the water heater. Please
contact a qualified service technician if this occurs.
Problem
Possible Cause
What To Do
Not enough or no hot water
Water not hot enough.. Water too hot
Fan continues to rotate after hot water faucet
is closed.
Water shutoff valve is not fully opened.
Check shutoff valve and open fully.
Hot water faucet is not fully opened
Open hot water faucet completely. (The main burner goes off when incoming water volume is inadequate.
Water piping is frozen Allow piping to thaw.
No electricity or water Check that proper power is being supplied and/or
supply is cut off.
water supply is adequate.
Water heater is not “ON”.
Turn the water heater “ON” by the button on the remote control.
The temperature may be set too low
Increase the temperature setting.
Mixing Valve malfunction (if applicable).
Check and replace if necessary.
Error code displayed on See instructions for Error Code and if required, remote control panel contact a dealer for service.
The temperature may be set too low.
Increase the temperature setting.
The gas valve is not fully opened.
Check and open the gas valve fully.
The temperature is set too high
Decrease the temperature setting.
Water shutoff valve is not fully opened.
Check shutoff valve and open fully.
Small amount of water has been heated.
Allow more water to flow.
Water filter is clogged Clean the filter with a tooth brush.
This function is to purge unburned gas 10-15 seconds.
Normal operation. There is no need to call for service. Check for error code.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
42
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ENGLISH
Troubleshooting
ERROR CODES
When an error code is displayed: · Close the hot water faucet, turn off the
water heater with the remote control or through the Eccotemp SMARTHOME App.
· Wait for about 5 minutes before turning the water heater on again.
· Open the hot water faucet.
NOTICE: If an error code other than those listed below is displayed,
immediately turn off the hot water faucet, take note of the error code, turn
off the water heater with the remote control and call the customer assistance
number.
If the error code remains shown:
· Close the hot water faucet and turn off the water heater with the remote
control or through the Eccotemp SMARTHOME App.
· Take the proper action shown below and attempt operation of the water heater
again.
· Turn off the water faucet and turn off the water heater with the remote
control or through the Eccotemp SMARTHOME App.
· Take note of the error code displayed and call the customer service
assistance number in the “If You Need Service”
Error Error Code Description
Blink Pattern
Possible Cause
What to Do
E1
Outlet
BLUE light blinks 1 time,
Junction port loose, short circuit Call for Service
Temperature pauses for 2 seconds, then
Sensor
repeats
E2
Ignition Flame BLUE light blinks 2 times, The gas valve is not opened or
Check & open gas fully, Check
Failure
pauses for 2 seconds, then fully opened, water shut off valve & open water valve, Call for
repeats
is not open, junction port is loose service
E3
Thermostat
BLUE light blinks 3 times, There is flame, but no water is
Check & open water valve
Sensor
pauses for 2 seconds, then coming in
fully, Call for service
repeats
E4
Over Heating BLUE light blinks 4 times, Over temperature sensor shuts Lower the outlet water
Protection
pauses 2 seconds, then
the water heater off. Outlet water temperature, Call for service
repeats
temperature sensor detects the
outlet water temperature is over
the limit and sends a signal to the
main controller to shut off the
water heater.
E5
Inlet
BLUE light blinks 5 times, Problem with sensor, problem
Replace the sensor, fix it,
Temperature pauses 2 seconds, then
with sensor’s plug or socket, none replace the computer board
Sensor Failure repeats
of the above
E6
Fan Motor
BLUE light blinks 6 times, Motor problem, voltage of power Call for service
Voltage Error pauses 2 seconds, then
supply is too low
repeats
E7
Solenoid Valve BLUE light blinks 7 times, Open circuit of the valve, short
Connect the valve, replace the
Error
pauses 2 seconds, then
circuit of the valve, none of the valve, replace the computer
repeats
above
board
E8
Vent Pipe
Block
BLUE light blinks 8 times, pauses 2 seconds, then repeats
Vent pipe is blocked
Clean the pipe
CAUTION: For your safety DO NOT attempt repair of gas piping, remote control,
burners , vent connectors or other safety devices. Refer repairs to qualified
service personnel.
CAUTION: Make certain power to water heater is “OFF” before removing
protective cover FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation. VERIFY PROPER
OPERATION AFTER SERVICING.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT
SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in Summerville, SC
43
ENGLISH
Eccotemp Systems ,LLC Limited Warranty Information
Model(s): SH12-A: LP/NG Smart Home Tankless Whole Home Water Heater
I. LIMITED WARRANTY
Subject to the terms below, Eccotemp Systems, LLC (“Eccotemp”) provides this limited warranty (the “Limited Warranty”) to cover the following Products and Covered Components:
PRODUCT NAME SH12-A: LP/NG Smart Home Tankless Whole Home Water Heater
COVERED COMPONENTS SH12-A: LP/NG Smart Home Tankless Whole Home Water Heater: fittings, accessories, and mounting hardware
This Limited Warranty is being provided to the original purchaser and subsequent owners (the “Owner”), but only while the Product remains as the site of the original installation.
II. LIMITED WARRANTY PERIOD The term of this Limited Warranty (the “Warranty Period”) begins on the date of purchase and ends as set forth below
2 YEAR WARRANTY The covered components, except for the Heat Exchanger, in the Product are warranted by Eccotemp for a period of two (2) years from the date of purchase when installed according to Eccotemp’s Installation and Operating Instructions.
5 YEAR WARRANTY The Heat Exchanger in the Product is warranted by Eccotemp for a period of five (5) years from the date of purchase when installed according to Eccotemp’s Installation and Operating Instructions. 30 DAY WARRANTY All accessories that have been provided with the Product at no cost are warranted by Eccotemp for a period of thirty (30) days from the date of purchase when installed according to Eccotemp’s Installation and Operating Instructions.
III. WARRANTY COVERAGE If, during the Warranty Period, a component in the
Product fails because of a manufacturing defect, Eccotemp will repair,
replace, or refund the Product to the Owner at Eccotemp’s sole discretion and
as determined to be appropriate by the Eccotemp Support Team. As set forth in
Section IV, the Owner may be responsible for all shipping, freight, and
handling charges, as well as all fees and costs associated with the warranty
service, including, but not limited to, all labor and other costs involved in
diagnostic calls or in removing, repairing, servicing, or replacing any
component. Eccotemp’s sole responsibility under this Limited Warranty is to
repair, replace, or refund the cost of the Product at Eccotemp’s sole
discretion. In the event that an exact replacement component is no longer
available, Eccotemp will, at its option, provide a substitute component that
Eccotemp deems suitable for the Product. If the Owner reports a subsequent
issue with any covered component in the Product, the Owner may be responsible
for retaining the failed component(s) for 90 days after a warranty claim is
filed and must surrender the component(s) at the request of Eccotemp. Both
Eccotemp and the Owner of the Product are bound by this Limited Warranty.
IV. MAKING A WARRANTY CLAIM To make a warranty claim through this Limited
Warranty, the Owner must contact Eccotemp’s Customer Service team at
[email protected], schedule a call or live chat on the Eccotemp support
page at http://support.eccotemp.com,. It is within Eccotemp’s sole discretion
when a repair, replacement, or refund will be issued. Any return for refund
must be approved by Eccotemp’s Customer Service team prior to shipping the
Product back to Eccotemp. Please refer to Returning Your Product For Repair or
Refund Policy provided with the Product.
Within the first 45 days of purchase, Eccotemp will cover all ground shipping
costs for warranty related issues in the US and Canada, excluding Alaska,
Hawaii and any location outside of the continental US and Canada. After the
first 45 days of purchase, the Owner is responsible for all shipping to
Eccotemp, regardless of reason or circumstance. Eccotemp will cover the
warranty related shipping costs when returning the Product to the Owner after
repair/inspection. The method for warranty related shipping will be ground
equivalent with the provider within Eccotemp’s sole discretion. What
information you will need for processing of your warranty claim:
Proof of purchase Serial number Photos of the installation Photos of the
damage point (if there is one) All shipments of any type of product coming to
Eccotemp for any reason must have a Return Goods Authorization (“RGA”) number
for any repairs to be made. Please contact Eccotemp to obtain an RGA number
prior to shipping anything to Eccotemp. Failure to do so could result in loss
of Product. Eccotemp will not be responsible for replacement due to loss or
damage if these steps are not properly followed. Any returns to Eccotemp must
be sent in the original packaging. If your returned product does not have the
original packaging and/or is missing any of the components that came with the
product, there will be a nonnegotiable 15% restock fee.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
44
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ENGLISH
Eccotemp Systems ,LLC Limited Warranty Information
Model(s): SH12-A: LP/NG Smart Home Tankless Whole Home Water Heater
V. DISCLAIMER OF WARRANTIES AND RESPONSIBILITY FOR DAMAGES EXCEPT AS PROVIDED
IN THIS LIMITED WARRANTY, ECCOTEMP MAKES NO WARRANTY, EXPRESS OR IMPLIED, TO
ANYONE AS TO FITNESS FOR ANY PURPOSE, MERCHANTABILITY, DESIGN, CONDITION,
CAPACITY, PERFORMANCE, OR ANY OTHER ASPECT OF THE PRODUCT OR ITS MATERIAL OR
WORKMANSHIP. ALL IMPLIED WARRANTIES WHICH MAY EXIST, NOTWITHSTANDING THIS
DISCLAIMER, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. THIS LIMITED
WARRANTY IS MADE IN LIEU OF ALL OTHER GUARANTEES, WARRANTIES, REPRESENTATIONS,
CONDITIONS, OBLIGATIONS, OR LIABILITIES, EXPRESS OR IMPLIED. ECCOTEMP SHALL
NOT BE LIABLE, EITHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY LOSS, DAMAGE, OR INJURY TO
PERSONS, INCLUDING DEATH, PROPERTY, OR THINGS, OR FOR DAMAGES OF ANY KIND OR
NATURE INCLUDING BUSINESS INTERRUPTION, INCONVENIENCE OR LOSS OF ANTICIPATED
PROFITS OR SAVINGS OCCASIONED BY OR ARISING OUT OF THE USE, MISUSE, NONUSE,
REPAIR, REPLACEMENT OR DELAY IN DELIVERY OF THE PRODUCT. ECCOTEMP SHALL NOT BE
LIABLE FOR THE COST OF ANY WORK DONE BY PURCHASER OR OTHERS TO THE PRODUCT.
This Limited Warranty gives specific legal rights. Some jurisdictions do not
allow the exclusion or limitation of implied warranties or incidental or
consequential damages. In such jurisdictions, the limitations or exclusions do
not apply to the Owner. The Owner may also have other rights that may vary by
jurisdiction.
VI. EXCLUSIONS The following exclusions apply to this Limited Warranty: 1. A
repair, replacement, or refund will not be provided under this Limited
Warranty unless the Product containing the defective component is properly
installed and maintained according to Eccotemp’s Installation Manual and Use &
Care Manual and in compliance with all applicable federal, state/province, and
local laws, regulations, codes, policies, and licensing requirements. Any
abuse, misuse, alteration, neglect, or misapplication of the Product will
render this Limited Warranty null and void. 2. A repair, replacement, or
refund will not be provided if the Product is damaged by services performed by
third party service providers other than Eccotemp Systems. 3. Eccotemp systems
is not responsible for any expenses arising from labor services, including but
not limited to, installation or removal services due to a warranty claim. 4. A
repair, replacement, or refund will not be provided if the Product is used in
a hot water circulation loop, in series with a circulation system, where an
on-demand recirculation system is incorporated, or in any other corrosive or
otherwise destructive environment where the Product is not intended to be used
as set forth in Eccotemp’s Installation Manual and Use & Care Manual. 5. A
repair, replacement, or refund will not be provided if the Product is damaged
as a result of improper installation, including improper ventilation
materials, sizing, length, elevation, condensation drainage, or inadequate
airflow. 6. A repair, replacement, or refund will not be provided if the
Product is damaged as a result of improper use, including freezing within the
unit or surrounding piping, incorrect sizing for the application, scale build
up, or incorrect gas and/or water pressure. 7. This Product shall not be used
as a pool or spa heater. Use of the Product as a pool or spa heater shall be
considered misuse and will render this Limited Warranty null and void. 8. A
repair, replacement, or refund will not be provided if the Product is damaged
by the use of non-potable, untreated or poorly treated well water, or water
with high PH levels or hardness levels in excess of 12 grains per gallon (200
mg/L). 9. A repair, replacement, or refund will not be provided under this
Limited Warranty if the original serial number on the Product has been removed
or altered in a way that causes the serial number to not be readily
determined. 10. Eccotemp will not pay electricity or fuel costs, or increases
in electricity or fuel costs, for any reason whatsoever, including additional
or unusual use of supplemental electrical heat. 11. Eccotemp will not be
responsible for any default or delay in performance under this Limited
Warranty caused by any factor or contingency outside of its control. VII.
MISCELLANEOUS No agent, employee or representative of Eccotemp has any
authority to bind Eccotemp to any representation or warranty concerning the
Product not contained in this Limited Warranty. Eccotemp reserves the right
and authority to change, modify or alter this warranty at any given time.
FOR CUSTOMERS WITH A HOME WARRANTY Often your home warranty will assist in
covering some of the fees related to your home appliances, such as your water
heater. Be sure to check with your home warranty company for assistance prior
to reaching out to Eccotemp.
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Phone: 866-356-1992
Designed in Summerville, SC
45
Notes
ENGLISH
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
46
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Notes
ENGLISH
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in Summerville, SC
47
315-A INDUSTRIAL ROAD, SUMMERVILLE, SC 29483 | 1-866-356-1992 © Eccotemp 2024 All Rights Reserved | Printing Version 4.0
References
- Tankless Water Heaters | Portable Water Heaters | Eccotemp
- Heater – Heater.be: meer comfort en een gezelliger leven in elke kamer!
- Eccotemp Help Desk
- www.adresse.at // Mike´s Verzeichnis – Hier findest Du interessante Dienstleister, Veranstaltungen und Produkte!
- Tankless Water Heaters | Portable Water Heaters | Eccotemp