Ruijie RAP2266V2 Wi-Fi 6 Ceiling Room Hotspot User Manual

Ruijie RAP2266V2 Wi-Fi 6 Ceiling Room Hotspot User Manual

Warranty Policy

Warranty Terms for Wireless Products
Reyes provides a warranty for its products, covering any defects in material and workmanship under normal use as ‘instructed in the providers manual, documentation, and instructions. This warranty is valid for a period of three years from the date of purchase (one year for the power adaptor). In accordance with the terms of the warranty, Reyes will offer complimentary repairs or a replacement for eligible products.

Please be aware that any service support required after the warranty period has expired will incur a charge

Service Support Channels:

• Support Center : This is our official customer service website, where you can find comprehensive support.
• RITA and Email: You can contact us to obtain remote assistance through IRRITANT or by sending us an email
• Case Portal: You can create a case or provide feedback through the Case Portal.
• Community. This is our product’s technical forum for technical discussions and assistance.
• Warranty Check : You can use Warranty Check to inquire about the maintenance information of your product.

Service Support Time

• Remote Technical Support: Available from Monday to Friday, 09:00-18:00 in your local time. If you contact us outside of our working hours, we will promptly reach out to you during our next available working hours.
• Hardware Service Support : We work with leading carriers to ensure that we can send you a replacement within 15 days of receiving your product. Please note that the shipping fee for returning the product to us will be at your expense. The shipping fee for returning the replacement to you will be covered by us. In the event of adverse weather conditioners, peak periods, or extraordinary circumstances, there might be a delay in the delivery. Please refer to the actual delivery time as indicated on the logistics documents.

Scope of Remote Technical Support

• a. Verifying the product’s technical specifications/parameters.
• b. Providing support for any issues or challenges faced during product configuration.
• c. Conducting analysis on the logs you provide for troubleshooting the fault.
• d. Offering consulting services for extended warranty and on-site support.

Important Notes

• a. Within two years after the end of sales, we will provide firmware upgrades for products that require upgrading.

• b. We will offer service support for the model for a duration of 5 years fol owing the end of sales.
  (There may he a fee for services provider to out-of-warranty products.)

• c. In order to assist with your inquiry, we may ask you for specific information such as log files or photos of the defective device.

• d. For issues that cannot be replicated or only occur in specific environments, the identification and resolution process may take longer, or immediate support may not be available.

• e. If there are any third-party products on your network, we may be unable to provide service support for those products or assist with their integration into our own products.

Ruijie Networks Website: https://www.rullienetworks.com
Technical Support Website : https://www.ruijienetworks.com/support
Online Technical Support https://www.ruiilenetworks.com/riza
Case Portal : https://www.ruijienetworks.com/support/caseportal
Community: https://community.rullienetworks.com

Online Technical Support
Product Warranty Card

Documents / Resources

| Ruijie RAP2266V2 Wi-Fi 6 Ceiling Room Hotspot [pdf] User Manual
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