Lenovo ThinkPad X1 Carbon Gen 12 Ultralight 14 inch Premium Business Laptop User Guide

Lenovo ThinkPad X1 Carbon Gen 12 Ultralight 14 inch Premium Business Laptop User Guide

Connection

• Ensure that the orange cable does not touch the speaker.

• Ensure that the blue cable does not touch the thermal fan.

• Do not remove the plastic cover from new antenna connectors until you install the new antennas.

solid-state drive and bracket

Prerequisite
Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Attention:

• If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install a Windows operating system and drivers” on page 49.

The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.

When handling the M.2 solid-state drive, remove or insert the M.2 solid-state drive horizontally. Otherwise the slot might get damaged.

When handling the M.2 solid-state drive, observe the following guidelines:

• Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement.
• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.
• Do not apply pressure to the M.2 solid-state drive.
• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state drive might get damaged.
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 51.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Remove the nano-SIM-card tray if your computer comes with one. See “Access networks” on page 11.
4. Close the computer display and turn the computer over.
5. Remove the base cover assembly. See “Base cover assembly” on page 52

Removal procedure

Chapter 7. Help and support

Frequently asked questions

How do I access Control Panel?

Type Control Panel in the Windows search box and then press Enter.

How do I turn off my computer?

How do I partition my storage drive?

What do I do if my computer stops responding?

1. Press and hold the power button until the computer turns off. Then, restart the computer. 2. If step 1 does not work: • For models with an emergency reset hole: Insert a straightened paper clip into the emergency reset hole to cut off power supply temporarily. Then, restart the computer with ac power connected. • For models without an emergency reset hole: – For models with the removable battery, remove the removable battery and disconnect all power sources. Then, reconnect to ac power and restart the computer. – For models with the built-in battery, disconnect all power sources. Press and hold the power button for about seven seconds. Then, reconnect to ac power and restart the computer.

What do I do if I spill liquid on the computer?

1. Carefully unplug the ac power adaptor and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits. Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable. 2. Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes. 3. Wait until you are certain that all the liquid is dry before turning on your computer.

How do I enter the UEFI BIOS menu?

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Where can I get the latest device drivers and UEFI BIOS?

What do I do if the LCD goes black when I turn on the computer?

To run LCD Self-Test: 1. Ensure that the computer is connected to the ac power adaptor. 2. Press the power button for about seven seconds to turn off the computer. 3. Press Fn, left Ctrl, and the power button at the same time. If the computer displays five solid colors in sequence across the entire screen, it indicates that the LCD functions normally. 4. The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test.

.

Diagnose and troubleshoot your computer

This section provides introduction to a set of diagnostics and troubleshooting tools at Leno Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

The following table lists these diagnostics tools and the recommended conditions for each tool.

online troubleshooting or scan of hardware and drivers on your computer.
Hardware scan|

• Your computer is installed with the Vantage app.
• You want to perform basic examinations of the hardware components.

UEFI Diagnostics tool|

• You cannot log in to the operating system.
• Your computer cannot connect to the network.

Hardware scan
Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.

To run the Hardware scan:

1. Type Vantage in the Windows search box and then press Enter.

2. Click Hardware scan or Support ➙ Hardware scan.

3. Select QUICK SCAN or CUSTOMISE and then follow the on-screen instructions to run the hardware scan.
   Notes:

   • The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of the hardware components found in the system. The Customise tool enables you to select one or several hardware components to perform the examinations.
   • Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware components are the components currently available for the computer.

4. If any hardware failure is detected, the result varies depending on the warranty status and varies by country or region. Follow the on-screen instructions to resolve the issue.

UEFI Diagnostics tool

UEFI Diagnostics tool enables you to view system information and identify hardware issues when you cannot log in to the operating system, or the computer cannot connect to the network.

To use the UEFI Diagnostics tool:

1. Connect your computer to ac power.
2. Turn on your computer, and press F10 immediately to enter the UEFI Diagnostics tool.
3. Follow the on-screen instructions to run the test.
4. Press Esc to exit the tool. Your computer will restart immediately.
5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Leno Customer Support Center. See “Call Lenovo” on page 68

Error messages

If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 69.

power is low. Connect the ac power adapter to the computer and charge the batteries.
0191: System Security – Invalid remote change requested| The system configuration change has failed. Confirm the operation and try again.
0199: System Security – Security password retry count exceeded.| This message is displayed when you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again.
0271: Check Date and Time settings.| The date or the time is not set in the computer. Enter the UEFI BIOS menu and set the date and time.
210x/211x: Detection/Read error on HDDx/SSDx| The storage drive is not working. Reinstall the storage drive. If the problem still exists, replace the storage drive.
Error: The non-volatile system UEFI variable storage is nearly full.| Note : This error indicates that the operating system or programs cannot create, modify, or delete data in the non-volatile system UEFI variable storage due to insufficient storage space after POST.
The non-volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs. This error occurs when the operating system or programs store large amounts of data in the variable storage. All data needed for POST, such as UEFI BIOS setup settings, chipset, or platform configuration data, are stored in a separate UEFI variable storage. Press F1 after the error message is displayed to enter the UEFI BIOS menu. A dialog asks for confirmation to clean up the storage. If you select “Yes”, all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification. If you select “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage.
If this error happens at a service center, Leno authorised service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

Battery-charge LED indicator diagnosis

The battery-charge LED indicator (hereafter referred to as LED indicator) blinks to help you diagnose and solve some computer problems.

Indicator blinking patterns
The LED indicator blinks amber first and then white continually, consisting of different blinking patterns. Each
blinking pattern corresponds to an error code. For example, when the LED indicator blinks amber once
and then blinks white twice , the blinking pattern corresponds to error code

Refer to the blinking patterns and error codes in the table below to solve your computer problems.
https://download.lenovo.com/km/media/attachment/battery_charge_led_indicator_diagnosis.mp4.

Notes:

• The LED indicator blinks automatically only when the error in the following table occurs.
• The LED indicator blinks continually until the computer turns off. If you need to interrupt the process, press power button for a few seconds.
• Do not attempt to service a computer yourself unless instructed to do so by the Customer Support Enter or product documentation. Only use a Leno-authorised service provider to repair your computer.

1. Remove the ac power adaptor and the removable battery if your computer has one. Then, reset the computer by doing one of the following:
   • For models with the emergency-reset hole, insert a straightened paper clip into the emergency-reset hole. Wait for one minute. Then, reconnect all power resources and restart the computer.
   • For models without the emergency- reset hole, press and hold the power button for about seven seconds. Then, reconnect to all power resources and restart the computer.
2. If step 1 does not work, replace the system board (service provider only).

| 0002: Internal bus error| Replace the system board (service provider only).
| 0003: Non-Volatile Memory programming error in system power circuit| Replace the system board (service provider only).
| 0282: Memory module error|

1. Reinstall or replace the memory module.
2. If step 1 does not work, replace the system board (service provider only).

| 0283: PCI resource error|

1. Remove PCIe devices (the M.2 card, PCIe card, and so on) (service provider only).
2. If step 1 does not work, replace the system board (service provider only).

| 0284: TCG-compliant functionality-related error (might be the BIOS code validation failure)| Replace the system board (service provider only).
| 0285: TCG-compliant functionality-related error (might be the TPM initialisation failure)| Replace the system board (service provider only).
| 0286 : Integrated graphics error| Replace the system board (service provider only).
| 0287 : Discrete graphics error|

1. Reinstall or replace the discrete graphics card (service provider only).
2. If step 1 does not work, replace the system board (service provider only).

| 0288 : Computer display error|

1. Reconnect the display cable on both the system board side and the computer display side (service provider only) and check the LCD panel.
2. If step 1 does not work, connect an external display to your computer and check the status (customer or service provider).
   • If the external display works, replace the LCD panel (service provider only).
   • If the external display does not work, replace the system board (service provider only).

| 0281 : General embedded controller error| Replace the system board (service provider only).

Self-help resources
Use the following self-help resources to learn more about the computer and troubleshoot problems.

• https://www.lenovo.com/tips
• https://forums.lenovo.com

Accessibility information| https://www.lenovo.com/accessibility
Reset or restore Windows| Use Leno recovery options.

1. 1. Go to https://support.lenovo.com/ How To Create Lenovo Recovery.
   2. Follow the on-screen instructions.
   • Use Windows recovery options.
   1. Go to https://pcsupport.lenovo.com.
   . Detect your computer or manually select your computer model.
   3. Navigate to the troubleshooting menu to diagnose the operating system for recovery instructions.

Use the Vantage app to:

• Configure device settings.
• Download and install UEFI BIOS, drivers, and firmware updates.
• Secure your computer from outside threats.
• Diagnose hardware problems.
• Check the computer warranty status.
• Access User Guide and helpful articles.

Note : The available features vary depending on the computer model.

| Type Vantage in the Windows search box and then press Enter.
Product documentation:

• Safety and Warranty Guide
• Generic Safety and Compliance Notices
• Setup Guide
• This User Guide
• Regulatory Notice

| Go to https://pcsupport.lenovo.com. Then, follow the onscreen instructions to filter out the documentation you want.
Lenovo Support Web site with the latest support information of the following:

• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• Knowledge base and frequently asked questions

| https://pcsupport.lenovo.com
Windows help information|

• Open the Start menu and click Get Help or Tips.
• Use Windows Search or the Cortana® personal assistant.
• Microsoft support Web site:  https://support.microsoft.com

Windows label

Your computer might have a Windows Genuine Microsoft label affixed to its cover depending on the following factors:

• Your geographic location

• Edition of Windows that is preinstalled
  Go to https://www.microsoft.com/en-us/howtotell/Hardware.aspx for illustrations of the various types of Genuine Microsoft labels.

• In the People’s Republic of China, the Genuine Microsoft label is required on all computer models preinstalled with any edition of the Windows operating system.

• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed for Windows Pro editions.

The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the information provided by Microsoft at https://www.microsoft.com/en- us/howtotell/default.aspx.

There are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.

In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights.

Call Lenovo
If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center.

Before you contact Lenovo
Prepare the following before you contact Lenovo:

1. Record the problem symptoms and details:
   • What is the problem? Is it continuous or intermittent?
   • Any error message or error code?
   • What operating system are you using? Which version?
   • Which software applications were running at the time of the problem?
   • Can the problem be reproduced? If so, how?
2. Record the system information:
   • Product name
   • Machine type and serial number
     The following illustration shows where to find the machine type and serial number of your computer.

Lenovo Customer Support Center

During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist for the latest phone numbers.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

• Problem determination – Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair – If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Engineering change management – Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorised by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

• Replacement or use of parts not manufactured for or by Lenovo or non warranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to:

• https://www.lenovo.com/warranty/llw_02
• https://pcsupport.lenovo.com/warrantylookup

Purchase additional services

During and after the warranty period, you can purchase additional services from Lenovo at
https://pcsupport.lenovo.com/warrantyupgrade.

Service availability and service name might vary by country or region.

Appendix A. Compliance information

For compliance information, refer to Regulatory Notice at https://pcsupport.lenovo.com and Generic Safety
and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices.

Certification-related information

• Think Pad X1 Carbon Gen 12
• Think Pad X1 Carbon Gen 12 CAT41
• Think Pad X1 Carbon Gen 12 5G

| TP00150A| 21KC and 21KD
Think Pad X1 2-in-1 Gen 9| TP00151A| 21KE and 21KF

for mainland China only
Further compliance information related to your product is available at https://www.lenovo.com/compliance.

Locate the Ultra Connect wireless antennas

Your computer has an Ultra Connect™ wireless antenna system. You can enable wireless communication
wherever you are.

**The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 12:

**

1. Wireless LAN antenna (main and auxiliary)
2. Wireless WAN antenna (MIMO1)*
3. Wireless WAN antenna (main)*
4. Wireless WAN antenna (auxiliary)*
5. Wireless WAN antenna (MIMO2)*

**The following illustration shows the antenna locations on ThinkPad X1 2-in-1 Gen 9:

**

1. Wireless LAN antenna (auxiliary)
2. Wireless LAN antenna (main)
3. Wireless WAN antenna (MIMO1)*
4. Wireless WAN antenna (main)*
5. Wireless WAN antenna (auxiliary)*
6. Wireless WAN antenna (MIMO2)*

Operating environment

Maximum altitude (without pressurisation)
3048 m (10 000 ft)

Temperature

• Operating: 5°C to 35°C (41°F to 95°F)
• Storage and transportation in original shipping packaging: -20°C to 60°C (-4°F to 140°F)
• Storage without packaging: 5°C to 43°C (41°F to 109°F)

Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).

Relative humidity

• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
• Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F)

Appendix B. Notices and trademarks

Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Leno product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Leno intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.
Leno may have patents or pending patent programs covering subject matter described in this document.

The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Leno (United States), Inc.
8001 Development Drive
Louisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

Changes are made periodically to the information herein; these changes will be incorporated in new editions of the publication. To provide better service, Lenovo reserves the right to improve and/or modify the products and software programs described in the manuals included with your computer, and the content of the manual, at any time without additional notice.

The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase. For the configuration of the product, refer to the related contract (if any) or product packing list, or consult the distributor for the product sales. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in  this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux® agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

For the latest information or any questions or comments, contact or visit the Lenovo Web site:
https://pcsupport.lenovo.com

Trademarks
Lenovo, Lenovo logo, Think Pad, Think Pad logo, and Track Point are trademarks of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft, Microsoft Teams, Windows, Bit Locker, and Cortland are trademarks of the Microsoft group of companies. Dolby, Dolby Voice, Dolby Atmos and Dolby Vision are trademarks of Dolby Laboratories Licensing Corporation. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. USB-C is a registered trademark of USB Implementer Forum.
Wi-Fi and Mira cast are registered trademarks of Wi-Fi Alliance. All other trademarks are the property of their respective owners.

References

• SupportPhoneList - Lenovo Support US
• Lenovo Warranty Check/Lookup | Check Warranty Status | Lenovo Support US
• Microsoft Support
• English Community-Lenovo Community
• Official Lenovo Laptop, Accessories & PC Support - Lenovo Support US
• Lenovo Warranty Check/Lookup | Check Warranty Status | Lenovo Support US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• How to partition your hard disk drive in Windows 10 - Lenovo Support US
• Product Accessibility | Regulatory Compliance | Lenovo US
• Popular Topics: Tips for PC's - Lenovo Support US
• How To Tell - Home
• How To Tell - What to Look For

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