Apps Redkik App User Guide

Apps Redkik App

This guide walks you through booking a shipment using the Redkik Portal which can be found at: https://app.redkik.com/

You’ll be taken directly to the Bookings page.

Note: Some tabs are not available to all users.

How to create a booking

Step 1: Policy &Details

If there are multiple policies available to your organization, you will see a drop down menu at the top of the booking page. Select your desired policy here .

*Enter the shipment details: (required fields are marked with “”)**

• Commodity – You can either scroll through the list of available commodities or simply begin typing and the list will filter for you.
• Insured Value – The maximum value that will be covered to the end customer in the event of ‘total loss’ i.e., if the entire shipment is destroyed or lost. IMPORTANT: Do not use punctuation of any kind in this field. No commas or decimal points.
• Duty Value – available if needed, if not leave blank (do not enter “0”)
• Currency – select desired currency type.
• To add additional commodities, click the “Add commodity” button. Use the red trash can icon to delete a line.
• Commodity Description – This is a free form, but required, field. Be as accurate as possible in your description of the cargo. This information will be important should you need to file a claim.
• Shippers Reference #/Load Number/Marks, Numbers and Tracking – Additional free-form fields for a tracking or reference code that the shipper has assigned to the shipment. Not required fields.

Enter the journey details:

• Origin/Destination – These can be a street address or simply a city name.
• Estimated Start and End dates – Your start date will be the date your policy is effective. The end date must be after the start date.
• Conveyance type – Choose from Road/Rail, Sea, or Air. Based on your choice, there can be fields to add loading/discharge ports and vessel/flight numbers.
• Conveyance descriptor – depending on conveyance type, selections are offered, but not required.
• Carrier – If desired, choose from a list of carriers or you may enter a new one.

Enter the Booking Holder details (for the Insured Party):
Select the customer type, either

• Organization/Company or
• Private Individual

Then simply fill out the customer information fields. The ‘Reference’ field is free form and not required. The address field works in the same manner as earlier described. Once you have entered information for a customer, that customer will be saved and available to you in a drop down the next time you create a booking. No need to re-enter data.

• After filling in all the required details, click the ‘Submit’ button at the bottom to continue with the booking process.

Step 2: Offers

Our system will give you a quote within 30 seconds… Should changes need to be made, simply click the ‘Return’ button. To accept the quote, just click the ‘Purchase’ button. Click ‘Save’ to save the quote for later purchase.

Step 3: Complete

After a successful purchase, the system will show you the reference number assigned to the shipment and a purchase confirmation email is automatically sent to the booking holder. You can then choose to either View Booking Details of the booking you just made or Start New Quote to purchase another booking.

To file a claim:
There are two ways to reach the Claims portal.

1. From the purchase confirmation email:
2. From the “3 Dots” menu:
   • Either method will bring you to this screen:

Here you’ll fill out the details of your claim along with a description. Below that, in the Documents section, upload any required documentation.

Payout details can be provided to the underwriter if you desire, but are not required.

Hit “Submit” and your claim is forwarded to the underwriter.

2024, Redkik All rights reserved. Please handle this document electronically if possible. Only print if needed and recycle when done. Feel free to send an email to support@redkik.com for any additional requirements. Thank you.

References

• app.redkik.com/

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