ZEBRA OneCare Maintenance Plan User Guide

ZEBRA OneCare Maintenance Plan

Specifications

• Product Name : Proactive Battery Replacement ONBOARDING GUIDE iot version2
• Compatibility : Devices frequently connected to WLAN with non-overlapping IP address ranges that map to sites
• Service Description: Describes technical prerequisites for service setup and onboarding process phases

Product Usage Instructions

Service Description

The service involves proactive battery replacement for devices meeting specific criteria related to WLAN connectivity and IP address ranges.

Onboarding Phases and Requirements

Pre-Onboarding Phase

1. Ensure ZDS Agent is running on devices and transmitting data to VisibilityIQ.
2. Proactively enable ZDS-WLAN data collection on devices as per the WLAN configuration guide.
3. Provide a full list of operational sites, site hierarchies, shipping addresses, and corresponding IP address ranges using the provided IOT site mapping template.

Onboarding Phase

1. Set up the PBR dashboard for a specific Partner/End-user combination.
2. Implement auto site relocation based on provided IP address ranges for each site.
3. Perform basic data flow checks on the dashboard.
4. Grant dashboard access to the customer.

Validation Phase

1. Perform a thorough check of data on the PBR dashboard and consult with the customer on any discrepancies.
2. Provide the customer with a project completion summary and request final sign-off.

Evaluation & Feedback

We value your feedback! Please participate in an anonymous Evaluation & feedback survey to share your experience with PBR.

FAQ

• Q : What if my devices are not frequently connected to WLAN?
• A : If your devices do not meet the WLAN connectivity criteria, please refer to the PBR Onboarding Guide (MDM version) for further instructions.
• Q : Can I still enable WLAN data collection even if I want batteries shipped to a single site location?
• A: Yes, you can enable WLAN data collection for purposes like the WLAN Signal Strength report, even if you opt to have batteries shipped to a single site location.
• Q: How do I provide my operational sites and IP address ranges?
• A: Use the provided IOT site mapping template to list your operational sites, site hierarchies, shipping addresses, and corresponding IP address ranges. Send the completed file to Onboarding.PM@zebra.com.

This document describes the technical prerequisites for the service setup, the phases of the onboarding process and the responsibilities of each party involved.

The information in this document is applicable to customers whose devices are frequently connected to WLAN, have non-overlapping IP address ranges that map to sites, and:

• are purchasing standalone Proactive Battery Replacement service; OR
• are purchasing Proactive Battery Replacement & VisibilityIQ Foresight IOT; OR
• already have VisibilityIQ Foresight IOT and are adding Proactive Battery Replacement.

If your devices are not frequently connected to WLAN and/or do not have non- overlapping IP address ranges, you may choose to have your batteries shipped to a single site location. Differences in technical requirements are listed below. If none of the above applies to your case, please check the PBR Onboarding Guide (MDM version).

Service Description

The Proactive Battery Replacement is a new service enhancement to a core Zebra OneCare™ maintenance plan for Zebra mobile computers. Batteries will be proactively replaced when they fall under a Remaining Useful Life (RUL) of < 30 days. All batteries that are identified in this category will be sent a replacement to the end user location(s) based on information provided during onboarding of the service. There is no guesswork involved with which batteries need replacing as the new service does all the work for you. All batteries are monitored daily/monthly using Zebra’s patented predictive analytics algorithms. When Zebra identifies a battery that will fail over the next 30 days, a new battery will be shipped. When the new battery is received at the end user location, it can be swapped out with the poor battery and the older battery can be removed from the customer’s operational environment.

Onboarding phases and requirements

Pre-Onboarding Phase:

Prior to the onboarding start, the customer must:

1. Ensure the ZDS (Zebra Data Services) Agent is running on their devices and can transmit data to VisibilityIQ, as per the ZDS Agent Configuration Guide.
2. Proactively enable ZDS-WLAN data collection on devices, as per the WLAN configuration guide, using a corresponding WLAN configuration file.
3. If you want to have your batteries shipped to a single site location, this point is optional.

Android Nougat and Above

• StageNow barcode configuration file to enable WLAN info at a 1-hour collection rate
• StageNow barcode configuration file to enable WLAN info at 4 hours collection rate
• XML configuration file to enable WLAN info at a 1-hour collection rate
• XML configuration file to enable WLAN info at 4 hours collection rate

Android Marshmallow and Below

• StageNow barcode configuration file to enable WLAN location at a 1-hour collection rate
• StageNow barcode configuration file to enable WLAN location at 4 hours collection rate
• xml configuration file to enable WLAN location at 1-hour collection rate
• xml configuration file to enable WLAN location at 4 hours collection rate
• StageNow barcode configuration file to enable WLAN info and location at 1-hour collection rate
• xml configuration file to enable WLAN info and location at a 1-hour collection rate

1 You may still want to enable WLAN data collection for the purposes of the WLAN Signal Strength report (if you also purchased Foresight).

1. Provide a full list of their operational sites along with their site hierarchies, shipping addresses and corresponding IP address ranges, using this IOT site mapping template. Please send the file to Onboarding.PM@zebra.com.
2. If you want to have your batteries shipped to a single site location, please provide the shipping address only to Onboarding.PM@zebra.com.
3. Complete the appropriate Customer Technical Form (links below) which gathers information about the device configuration as well as PBR dashboard settings and required user accesses.
4. Use this form if you are only purchasing Proactive Battery Replacement;
5. Use this form if you are purchasing Proactive Battery Replacement + VIQF IOT.
6. Please provide a bookable purchase order to the appropriate party (Customer  Partner Distributor Zebra). Note for party submitting PO:
7. PBR-only orders need to be sent to the Zebra Contract Services Team;
8. PBR + VIQF orders need to be sent to the Zebra ZaaS Team.

Upon receiving the purchase order, customer technical form and the site information, Zebra will:

• Check the reception of ZDS data from customer’s devices in Zebra’s Data Lake;
• Check the provided site mapping data for discrepancies or errors;
• Provide corresponding feedback to the customer.

The onboarding phase will start once the above-mentioned prerequisites are met, the ZDS data is being received from the customer’s devices and any errors in the site mapping template data file have been corrected.

Onboarding Phase:

In this phase, the PBR service is set up in a series of steps coordinated by the Onboarding Team:

1. The PBR dashboard is set up for a specific Partner/End-user combination.
2. The auto site relocation is implemented based on the IP address ranges provided for each site.
3. Basic data flow checks are performed on the dashboard.
4. Dashboard access is granted to the customer.

Validation Phase
In this phase, the Onboarding Team performs service validation by:

1. Performing a thorough check of the data generated on the PBR dashboard and consulting any discrepancies or unexpected results with the customer.
2. Providing the customer with a project completion summary and requesting a final sign-off.

Run Phase:
After receiving the final sign-off confirmation, the Onboarding Team provides the customer with a contact for technical support in the run phase:

• PBR Dashboard queries & requests: mscustomeronboarding@zebra.com

Let us know what you think
We would love to hear about your experience with PBR via an anonymous Evaluation & feedback survey!

If you want to have your batteries shipped to a single site location, this point does not apply.

References

• Microsoft Forms
• Microsoft Forms
• zebra.com/content/dam/zebra_new_ia/en-us/support-and-downloads/battery-replacement-procedure/onboarding-documentation/site-mapping-templates/Site-Mapping-Template-IOT-Version.csv

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