AUDIO ENHANCEMENT DC-40963.01 Infoview Display Interface Device User Guide
- June 14, 2024
- AUDIO ENHANCEMENT
Table of Contents
AUDIO ENHANCEMENT DC-40963.01 Infoview Display Interface Device
PRODUCT OVERVIEW
SETUP
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Connect the device to the network (PoE for power and network). It should automatically connect to network and to the EPIC System.
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Login to EPIC and navigate to Settings. Click “+” on the device in Unknown Devices on EPIC System that matches the unique Device ID on the Info View Interface screen. *See Figure 1 on page 3
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Add the Info View Interface as a Clock or Digital Sign in the pop-up menu and select the desired sign to display on this device (this can be easily modified later). The device will be added and immediately start displaying the selected clock or sign.
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Go to Settings > Map Setup and add the device to the correct room in EPIC.
- this step is only required if added as “clock” type device
Figure 1
Setup is complete! EPIC will now control the device completely. Use the
Settings > Clock & Signage menu to edit or create new clock designs and to add
them to your Info View Interface. View the EPIC Admin Manual or contact AE for
additional info.
TROUBLESHOOTING
If for any reason your device doesn’t automatically connect to the network –
for instance if DHCP is not enabled on the network, connect to the Info View
Player using the Device Configuration Mobile App. Set a static network address
if required using the mobile app.
Once network is connected, if the unit still does not connect to EPIC, modify the EPIC IP field using the mobile app. It should now connect, and display “Action Required” message. Return to Step 2 above and complete setup!
If after entering the EPIC address it gives the message “could not automatically connect” Please check your configuration, verify first that the device has correct network settings and connection and next that the EPIC server is online and reachable from that network and then try again.
Use the “Identify” feature in the app to verify you are connected to the correct device. It will display a popup showing “Connected to this Display
EXT SETUP DONGLE
Optional, EXT USB is for use with Setup Dongle. If device does not appear on EPIC use the Dongle in the EXT port for Audio Enhancement Device Configuration Mobile App.
STATUS LIGHTS
When booting, both lights will be red with the right light flashing.
When booted both lights will be solid green.
When configuring a new display image, the left light will stay green, while the right light will flash orange for 1 second.
SLEEP MODE
The devices will automatically go into a power saving mode during night with a sleep clock which cannot be edited or deleted. Users can change when this sleep mode activates and de-activates by clicking the edit pencil in the device list and changing the start/end sleep settings.
POST SETUP
After connected to EPIC, the time, displayed clock, and all other settings are all managed by EPIC. The device will be locked and not allow any manual changes.
FACTORY RESET BUTTON
There is a Factory Reset Button in the headphone jack. To access this, insert a pin into the jack and push towards the back of the device for 15 seconds. This will set the device back to defaults and allow for fresh setup. Delete the device from EPIC if using this option.
If a System Offline Popup displays, it means the device is not able to reach EPIC. Troubleshoot all connectivity and if required, delete and re-add the device.
SLEEP MODE
The devices will automatically go into a power saving mode during night with a sleep clock which cannot be edited or deleted. Users can change when this sleep mode activates and de-activates by clicking the edit pencil in the device list and changing the start/end sleep settings.
EMERGENCY SIGNS
Emergency Signs will be activated automatically in any event which is
initiated in EPIC. No other signs can override the emergency one until the
event ends. When the event ends, the devices will automatically return to
the last sign they were displaying prior to the emergency. Users can also
click the Stop All or All Clear in EPIC to clear the emergency signs. These
signs can be edited or new ones can be added to provide emergency response
steps for your school.
CUSTOMER SUPPORT
AudioEnhancement.com
800.383.9362
