Set up a replacement Genie 2 server and pair Genie Mini receivers

: June 8, 2024
: DirecTV

Table of Contents

Step 1 – Connect
Step 2 – Set up
Step 3 – Activate
Step 4 – Complete setup
Step 5 – Pair additional Mini(s)
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Before proceeding, please make sure your replacement Genie 2 (HS 17) server is installed and turned on. Each Genie Mini or Wireless Genie Mini client needs to paired to the main server individually.

Step 1 – Connect

Place your replacement Genie 2 server beside your non-working server. Transfer one connection at a time to the new server – except for the power cord. Plug the power cord into the replacement server, then into a power outlet.

After a few minutes, the ADD CLIENT button on the of your Genie 2 server will flash green.

Step 2 – Set up

Go to the nearest TV connected to a Genie Mini (or Wireless Genie Mini) and turn it on. If you see WIRELESS CONNECTION LOST on the screen, continue with these instructions. If not, skip to Step 3.

Select TROUBLESHOOT (or More Information, if shown).
Select REPEAT SETUP.
When error code 928 is displayed on the RESET WIRELESS CONNECTION screen, enter 9-8-7-6 on your remote.
CONNECTING TO VIDEO BRIDGE will display on screen. If the signal quality is good or excellent, select CONNECT NOW – otherwise try moving the Genie Mini client closer to the Genie 2 server. Having trouble? Call 800.388.6597.

Step 3 – Activate

Once connected you’ll see SATELLITE DISH SETUP on screen. You can activate your Genie 2 server online or by calling our automated activation line.

Heads up: You’ll only need to activate the Genie 2 with the first TV/Genie Mini client. To add additional clients, proceed to Step 4.

Activate online: Go to directv.com/activate – make sure you’re signed in, then follow the prompts to complete.
Activate via phone: Call our automated activation line at 800.388.6597.

Step 4 – Complete setup

Follow the guided screens to complete the Genie 2 setup. When the NEW LOCATION screen displays:

Select ADD A NEW LOCATION
Name the room location and select SAVE NAME
On the COPY SETTING screen, select SKIP THIS STEP
On the REMOTE SETUP screen, select SET UP REMOTE LATER

Step 5 – Pair additional Mini(s)

You need to pair each Genie Mini to the new server, even though the location may have been previously set up.

Go to your next TV with a Genie Mini to pair, and turn on the TV.
If you see WIRELESS CONNECTION LOST , follow the instructions above in Step 2 (set up).
If not, repeat instructions in Step 4 to ADD A NEW LOCATION.
Repeat these steps starting with Step 2 or Step 4 for each TV location.

Note: The ADD CLIENT session (indicated by the flashing button on your Genie 2 server) times out after 60 minutes. To add more clients/TVs, press the ADD CLIENT button again for more time.