How do I connect a replacement Genie receiver?
- June 8, 2024
- DirecTV
Table of Contents
If you received a return shipping label for your old receiver, you must send it back to DIRECTV within 14 days to avoid non-return fees.*
Prepare your shipment as follows:
A. Pack only your previous receiver, power cord and old access card (which can be left inside the receiver) using the box your replacement receiver came in, and the packing materials provided in the box. Do not include your remote control, cables, accessories or any personal equipment such as DVD players, external hard drives, etc.
B. Tear off the receipt tab on the bottom of the return shipping label and keep for your records. Affix the return shipping label over the original shipping label.
C. Drop off your return shipment at a local The UPS Store or FedEx® location. You can track both types of shipments on www.fedex.com, since FedEx is a shipment partner. If you did not receive a return shipping label for your old receiver, please consider recycling it to minimize waste in the landfill. You can view recycling instructions and print a pre-paid shipping label here.
*Non-return fees are based on equipment type: $45 for Genie Lite, HD receiver, Standard receiver, Wireless Video Bridge, and Genie Mini; and $135 for Genie® HD DVR, HD DVR, Standard DVR and GenieGO®.
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