DIRECTV error code 763

This error means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

Step 1

Open the access card door on the front panel of your receiver and remove the old access card.

Note : On some receiver models, the access card slot is on the right side of the receiver.

Step 2

Insert the new access card. The chip should be facing down with the logo or picture facing up.

Still seeing the error message?

Try Solution 1: Refresh your service

Step 1

Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the
My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.

Still seeing the error message?

Try Solution 2: Reset your receiver

Step 1

Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

Step 2

Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Step 3

Go to My Equipment to refresh your receiver again.

Still seeing the error message?

Please visit our Technical Forums or call 1-800-531-5000 for assistance.

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