Get help with error message: Wired Connection Lost – DirecTV
- June 8, 2024
- DirecTV
Table of Contents
If you’re seeing a Video Connection Lost error message on your TV screen, it means the Genie Mini receiver cannot connect to your main Genie server. Before troubleshooting, please make sure you have access to your Genie HD DVR and Genie Mini.
Solution 1: Check Genie Mini connections
STEP 1
Check all the connections between your Genie Mini and the wall outlet and make sure they’re secure.
STEP 2
Ensure there are no unnecessary adapters, such as DECA, connected to your Genie Mini.
Still seeing the Wired Connection Lost message? Try Solution 2.
Solution 2: Reset your Genie Mini and Genie HD DVR
STEP 1
Reset your Genie Mini by pressing the red reset button on the side. If you’re still seeing the Wired Connection Lost message, continue to Step 2.
STEP 2
Go to your Genie HD DVR and reset it by pressing the red button located inside the access card door on the right side of the front panel.
STEP 3
Go back to your Genie Mini. If Wired Connection Lost still displays, please call us at 800.531.5000 for additional help.
Be sure to have your nine-digit DIRECTV account number handy. Your account number is displayed on your billing statement as well as online in your directv.com account.