Seagate Warranty Information
- June 7, 2024
- Seagate
Table of Contents
Seagate Limited Warranty
What Does This Limited Warranty Cover?
This limited warranty covers any defects in material or workmanship in the new
Seagate product accompanied by this limited warranty statement. Only consumers
purchasing this product from an authorized Seagate retailer or reseller may
obtain coverage under this limited warranty.
How Long Does The Coverage Last?
The warranty period for your product is the length of time indicated as part
of your product packaging. Please see your product box or quick start guide
for the applicable warranty period for your product. You also may go to
Warranty Validation to obtain the length of your warranty period and to
determine whether there are any usage-based limitations. If you purchased the
product in a European Economic Area Member State, you will receive the longer
of your applicable product warranty period or two (2) years. The warranty
period for all components other than the main product is ninety (90) days from
the documented date of your purchase or two (2) years if purchased in a
European Economic Area Member State.
What Does This Limited Warranty Not Cover?
This limited warranty does not cover any problem that is caused by (a)
commercial use, accident, abuse, neglect, shock, electrostatic discharge,
degaussing, heat or humidity beyond product specifications, improper
installation, operation, maintenance, or modification; or (b) any misuse
contrary to the instructions in the user manual; or (c) lost passwords; or (d)
malfunctions caused by other equipment. This limited warranty is void if a
product is returned with removed, damaged, or tampered with labels or any
alterations (including the unauthorized removal of any component or external
cover). This limited warranty does not cover data loss – back up the contents
of your drive to a separate storage medium on a regular basis. Also,
consequential damages; incidental damages; and costs related to data recovery,
removal, and installation are not recoverable under this warranty.
What Do You Have To Do?
Seagate will not provide any warranty coverage unless your claim is in
compliance with all terms of this limited warranty statement and you follow
the proper return procedure. To request warranty service, contact an
authorized Seagate service center or refer to
www.seagate.com for more information regarding
customer support within your jurisdiction. You also may obtain information
regarding the location of authorized Seagate service centers and access the
Seagate automated customer service directory by calling +1-800-SEAGATE.
Callers outside the US can reach this service by dialing
+1-405-324-4770. Once an authorized
service center or Seagate determines that a repair or replacement is required,
you will be prompted for your name, address, phone number, e-mail, and product
serial number and then issued a Return Order Number to use when returning the
product to Seagate. The product you return to Seagate must be properly
packaged in its original packaging (or packaging providing the product with
protection equivalent to the original packaging) and shipped, with the
shipping charges prepaid via a shipping method that provides for tracking of
your package, to the address provided when you received your Return Order
Number. In addition to regular back-ups, if possible, back up your data before
returning a drive, because the product you send to Seagate or an authorized
service provider will not be returned to you. Additional information on
backing up the contents of your drive can be found at
www.seagate.com.
What Will Seagate Do?
If Seagate authorizes you to return your product to Seagate or an authorized
service provider, Seagate will replace your product without charge with a
functionally equivalent replacement product. Seagate may replace your product
with a product that was previously used, repaired, and tested to meet Seagate
specifications. Seagate will pay to ship the replacement product to you. By
sending the product for replacement, you agree to transfer ownership of the
original product to Seagate. Seagate will not return your original product to
you. Data recovery is not covered under this limited warranty and is not part
of the repair or exchange process. If you would like data recovery performed
on your drive, it is available from Seagate as a separate service for an
additional charge. Seagate warrants that repaired or replaced products are
covered for the greater of either the remainder of the original product
warranty or 90 days.
How Does State Law Apply?
The laws of the State of California, USA, govern this limited warranty. It
gives you specific legal rights, and you may also have other rights that vary
from state to state. This limited warranty does not affect any additional
rights you have under laws in your jurisdiction governing the sale of consumer
goods, including, without limitation, national laws implementing EC Directive
99/44. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the limitations or exclusions in this limited
warranty statement may not apply to you.
Which Seagate Technology Companies Are Extending this Limited Warranty?
The Seagate company offering this limited warranty depends on where you
purchased the product:
US & Americas: Seagate Technology LLC, 10200 S. De Anza Blvd, Cupertino, CA
95014, USA
Europe, Middle East, Africa: Seagate Technology International, Koolhovenlaan
1, 1119 NB Schiphol-Rijk, The Netherlands
Asia Pacific: Seagate Singapore International Headquarters Pte. Ltd., 7000 Ang
Mo Kio Avenue 5, Singapore 569877.
Please do not return products to the addresses listed above but follow the
rules described in the
paragraph
“What Do You Have To Do?”
Manufacturers’ warranties may not apply in all cases, depending on factors
such as the use of the product, where the product was purchased, or who you
purchased the product from. Please review the warranty carefully, and contact
the manufacturer if you have any questions.
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