EPOS Hybrid Wireless Earbuds Instructions
- June 7, 2024
- EPOS
Table of Contents
GTW 270 Series
Frequently asked questions
How do I pair my GTW 270 Hybrid with my gaming platform via the dongle?
Upon arrival, the dongle is already paired with the earbuds. To pair your GTW 270 Hybrid with your gaming platform, please follow the instructions below.
- Open the lid to power on earbuds
- Plug the dongle and power on your gaming platform. Please use the accessory extension cable for PC or PS4.
- The dongle will light purple when it automatically connects to your earbuds
In case you reset your paired device list, please follow the instructions below.
- Have both earbuds in the closed charge case, then open the lid.
- Press and hold the charge case button to initiate pairing. The LEDs pulse red and blue.
- Plug the dongle into the USB port of your gaming platform of choice. Use the extension cable to connect it to a USB-A port for PC.
Press and hold the dongle button to initiate pairing.
Why doesn’t the microphone work on my GTW 270 Hybrid when I am using the
aptX low latency connection via dongle?
aptX low latency only supports the playback channel, which is why the GTW 270
Hybrid is not suited for competitive/online multiplayer games such as Fortnite
or CS:GO. For the GTW 270 Hybrid, we strived to have full immersion in
experiential games. This is something that will only be possible through the
aptX codec which has higher bandwidth, resulting in supporting only the single
audio channel without having the microphone functionality.
How do I establish a multipoint connection?
A multipoint connection can be made between two Bluetooth® devices or a
Bluetooth® device and a dongle connection.
Scenario 1: Two Bluetooth® connections
For two Bluetooth® devices, pair the GTW 270 Hybrid with both devices so they
display “Connected” in their audio settings. When you want to switch between
the two, pause the audio on one and start it on the other. The GTW 270 Hybrid
will automatically transfer to the second device.
Scenario 2: Bluetooth® and Dongle connection
When using a Bluetooth® device and a dongle connection, pair your GTW 270
Hybrid with your Bluetooth® device (e.g. mobile phone), then plug the dongle
into your gaming device (e.g. PC or Nintendo SwitchTM). The LED on the dongle
lights purple when connected. If you want to switch from your gaming device to
your mobile, double-tap the dongle the LED will light RED and then
disconnect. The GTW 270 Hybrid automatically connects to your mobile. To
switch the other way from your phone to your gaming device, pause your audio
and either plug in the dongle or if already plugged in tap the dongle
button once. The GTW 270 Hybrid now establishes a connection to the dongle.
If you are receiving a call on your mobile phone, the call will override audio played from either device or dongle connection and you will only hear the call in the GTW 270 Hybrid.
Why does my phone not work with the dongle?
Please check your phone’s advanced settings. In some phones, you need to
enable OTG connection so that your phone recognizes the dongle.
How do I pair my wireless earbuds with my smartphone via Bluetooth®? You can
pair up to eight devices with your wireless earbuds.
1. Have both earbuds in the closed charge case, then open the lid.
2. Press and hold the charge case button to initiate pairing.
The LEDs pulse red and blue. 3. Start the search for Bluetooth devices see
the instruction manual of your device and select “EPOS GTW 270 Hybrid / EPOS
GTW 270”.
If I want to wear just one at a time, do I have to wear only the right – or
can I switch between the two?
The right earbud can be used on its own for mono music playback or for calls.
The left earbud can only be used when the right earbud is also used (the right
earbud controls the Bluetooth transmission). Please keep the left earbud
stored in your charge case to avoid losing one of your earbuds.
How is the noise cancellation for call quality in the wireless earbuds?
Jet engine or lawnmower noise might be reduced by -25 dB, while a piercing
higher frequency like a siren (ambulance, police) might only be reduced by -10
dB.
My wireless earbuds have audio dropouts sometimes. Why so?
In dense environments with strong magnets, the sound on the left earbud might
drop out for a split second. This is because magnetic interference shortly
prevents the right earbud from syncing with the left earbud.
How do I get the best sound quality out of my earbuds?
It is extremely important to try out the different ear tips that are included in the packaging. You will notice that having the correct fitting ear tips for your ears makes a significant difference in the sealing, fit, comfort, and, very importantly, sound quality. A poorer sealing means more sound leaks, which results, for example, in a flat non-existent bass. All ears are unique and so are yours. It might be that you need a different ear tip size for your left ear than you need for your right ear.
Where can I buy replacement earbuds in case I lose them or they become
defective?
We do not sell replacement earbuds separately. You will have to go through our
ticket system and then our repair centers will make sure you either receive a
replacement or repair.
I have been using the wireless earbuds for some time and my charge case is
already getting scratch marks, why so?
Friction with other metallic objects, such as key chains can lead to scratch
marks on the anodized aluminum material. This is why we suggest avoiding
carrying the wireless earbuds carry case close to other metallic objects, for
example in your pocket with your keys.
About EPOS
EPOS is an audio and video solution company developing and selling devices for
business professionals and the gaming community. Based on leading and advanced
technologies, the Danish founded company delivers high-end audio and video
solutions with design, technology, and performance as paramount parameters.
The establishment of EPOS is based on the decision to let the business
segments of the joint venture known as Sennheiser Communications between
Sennheiser Electronic GmbH & Co. KG and Demant A/S evolve in different set-
ups. Alongside the introduction of a new own-branded portfolio, EPOS continues
to sell the current Sennheiser Communications portfolio co-branded as EPOS I
SENNHEISER.
EPOS is part of the Demant Group a world-leading audio and hearing
technology group. As such, it builds on more than 115 years of experience of
working with innovation and sound. With headquarters in Copenhagen, Denmark,
EPOS operates in a global market with offices and partners in more than 30
countries.
Find more information at www.eposaudio.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>