HiBOOST Mobile Singnal Booster User Manual

: June 7, 2024
: HiBOOST

HiBOOST Mobile Singnal Booster User Manual

WHAT IS INCLUDED

Commercial 30K Pro
WHAT IS INCLUDED
12V/3A AC/DC Power Supply

Booster Mount Hardware

We provide all accessories needed for the signal booster. For more information please visitwww.hiboostusa.com.

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by new FCC rules. Please contact FCC for details: 1-888-CALL-FCC.

HOW IT WORKS

The HiBoost Commercial 30K Pro signal booster is designed to help mobile users improve signal in homes, offices, and other areas where cellular signal is weak or unreliable. The outdoor antenna receives the signal from the nearest cellular tower, amplifies it, and transmits to the signal booster. Then the indoor antenna will receive the signal and retransmit it to your mobile device. The signals produced by your phone are also amplified by the indoor antenna via the booster and outdoor antenna. This manual provides simple installation instructions.

HOW TO INSTALL YOUR SIGNAL BOOSTER

Overview

This manual will help you properly install your signal booster. It is important to read through all of the installation steps before installing your equipment. Thoroughly read through the instructions, visualize where all the equipment will need to be installed and do a soft installation by placing the devices where they need to be before mounting any equipment.

Commercial 30K Pro Signal Booster
Outdoor Antenna
Indoor Antenna
Cable
12V/3A, AC/DC Power Supply.

Installation Preparation

Before you install

Make sure you have sufficient cable length between the proposed outdoor/indoor antenna location and booster connector.
Make sure the position you install the booster is near to an existing electrical outlet, well ventilated, and away from excessive heat, moisture, and direct sunlight.

Tools Required

Phillips Screwdriver
Tools Required
Drill

Mobile Phone

Before you get started , you will need to plan the layout of your system. This involves finding the location with the strongest received signal from the cellular tower, as well as antenna, booster, and cable placement.

General installation steps:

Find the strongest received signal for the location of the outdoor antenna.
Install the outdoor antenna on the roof to obtain the strongest downlink signal from the local cellular towers. It should also be as far away as possible from where you plan to place the indoor antenna (vertical separation is more important than horizontal separation).
Install the indoor antennas where you want to improve the signal level.
Mount the booster, connect the cables from the outdoor antenna and indoor antenna at the designated ports, and connect the booster to the AC supply (make sure all the cables are connected before applying power).

How to find the location with the strongest received signal

The outdoor signal strength the booster receives directly affects the efficiency of the indoor coverage. That is why it is crucially important to install the antenna at a good locotion and point it property towards a tower where signal reception is the strongest. There are many methods that can be used to find the strongest signal from the cellular towers. One is to use the LCD display on the booster that shows the downlink power output of the booster in each band, the other is to use a mobile phone or mobile phone app to test signal strength, and the third is to use a commercially available signal strength meter. We highly recommend that you use the LCD display on the booster as this method is generally more convenient. However, in situations where the desired carrier’s signal is much weaker than the other local signals, using a mobile phone, app or signal level meter can be a more accurate method of homing in on the best signal for installation.

LCD Display Method
Connect the outdoor antenna to the booster’s outdoor port. Fix the outdoor antenna on the roof of the building and point it to the nearest cell tower. Then have a look at the gain and output power value displayed on the booster’s LCD.

The outdoor antenna receives the strongest signal when the booster’s downlink output power reaches its highest level in each band. If the LCD shows maximum. gain and power, and there are not any alarms (no ISO, ALC, OFF legend flashing and no quick flashing green or red in LEDs), it means the present location is the best for ensuring that the booster has maximized performance. The maximum downlink power for Commercial 30K Pro is 15dBm, and the maximum downlink gain is 63-72dB.

Note: These showed values may vary dynamically at times between 1-3 dB which is normal due to outdoor signal conditions.

Mobile Phone Method
You can use a telephone to test signal strength on the top of the building. The number of bars on the network indicator will define approximate strength of the received signal. Normally the roof of the building is the best place to receive the strongest signal. As shown on the drawing below, you need to test the signal in the points from A to E, and select the location with the best signal strength for outdoor installation. It is recommended to use a mobile app that can display in a test mode the signal level in dBm units. It is more accurate than checking the signal bars. For more details refer to http://blog.hiboostusa.com/signal.strength-measure- instructions/.

Note: Please try to receive o signal from cell towers that are not overloaded with multiple users. This can be estimated by the population density in the area served by the tower. For example, it is recommended to avoid cell towers near supermarkets, shopping malls, stadiums or any other public places visited by many people regularly. This will help maintain reliable phone call connections and higher speed data services. Mark the strongest received signal as the installation location and direction for the outdoor antenna.

Install Outdoor Antenna

Install the outdoor antenna at the the location with the strongest received signal.

IMPORTANT: Testing the signal 3 times in the desired location before installing the outdoor antenna will help ensure the most smooth and stable phone calls and data transmission.

Outdoor wide band directional antenna installation for reference
Outdoor wide band panel antenna installation for reference

Note : Be sure the cradle is at the desired height and rotated toward the strongest cellular signal before tightening the nuts. Do not over tighten.

Install Indoor Antenna

Select a place on a wall in the area where you need better reception. Mount the indoor antenna with the included screws as shown in the figure below.

INDORE WIDE BAND PANEL ANTENNA INSTALLATION FOR REFERENCE

Install Indoor Antenna
INDORE WIDE BAND DOME ANTENNA INSTALLATION FOR REFERENCE

Install Indoor Antenna

Install your signal booster

The signal booster should be mounted in an easily accessible area so it’s easy to perform general maintenance. The area is property ventilated and not exposed to excessive heat, moisture and/or direct sunlight. The optimal area would be on a wall located near a power outlet. Please use a surge protector rated at a minimum of 1000 Joules between the booster’s power adaptor and the AC power outlet on the wall.
Mount the booster with the included screws as shown in the figure below.

Run coaxial cable

Loosely run the supplied coaxial cable from your outdoor antenna to your booster connector marked “Outdoor”. We recommend applying waterproof tape to fully waterproof the connection. Connect the indoor antenna cables from your indoor antenna to the booster connector marked “Indoor. Tighten the connection by hand. (After you have tested the system you con permanently secure the coaxial cable).
As you route and pull cabling, follow these general guidelines:

Bend cables and route them smoothly, and protect the outer skin against any damage.
Keep horizontal cables straight and fasten them with a tie every three to live feet.
Bind and fasten vertical cables every six to eight feet.
Waterproof all connectors between outdoor antenna and coaxial cables with waterproof tape to ovoid water or other kinds of damage.
Be careful when plugging the connector in so as not to damage the center pins on the connectors.

Power up your signal booster

Once all the following precautions have been taken, power on the signal booster.

Verify that you have left at least 20 feet of vertical separation space between the indoor and outdoor antennas.
Never point the front of outdoor antenna towards the inside of the indoor antenna.
Verily that the supplied coaxial cables from both the outdoor antenna and the indoor antenna are property connected to the signal booster before powering it up.
Carefully plug in the supplied power adaptor into the signal boaster where it is marked ‘DC I N and connect the other end to a power outlet. The LED indicator marked power should light up green.

SIGNAL BOOSTER STATUS

Overview: The booster has a smart startup system. When you have finished the booster system installation and power on the booster, it will start its initialization process to check the received downlink signal from the cell site and the isolation status. This an automatic process designed to ensure its best performance. This will take approximately 3-5 seconds. After the booster starts up, please check it the coverage is good. If it is good, the booster system installation is complete. If the coverage is not adequate, please fully reread and understand the LCD ,LED indicated control buttons and MGC function in your booster as they will help you identify and solve any potential issues.

LCD Features

Band: Shows the working frequency bands where the booster is operating.

UL/DL : Shows real-time uplink and downlink gain(a). These values will change slightly as the ALC or ISO makes changes to the gain to optimize coverage.

Power : Shows real-time downlink power(dBm) that the booster is delivering to the indoor antenna port. When the booster DL output power is lower than – 10dBm, the value will disPlaY”—”.

ISO: When the system does not have enough isolation between the outdoor and indoor antennas, the “ISO” indicator will be flashing showing that the ISO has lowered the gain in some bonds to keep the system from oscillating. Press the “SET” key and the LCD screen will turn on to help with troubleshooting and display “ISO” value showing the current band or bonds affected.

ALC: When the booster is receiving too much DI. power from the tower and the DL booster output is close to saturating, the “ALC” indicators will Bosh showing that the AIL hos lowered the gain to prevent this overload condition. Press the L”SET” button and the screen will turn on to help with troubleshooting and show the band or bands affected.

OFF: In some rare situations the ALC or ISO will not be able to compensate for an oscillation condition or a downlink overload. When this happens the booster will shut off in the affected band and the LCD “OFF” indicator will flash. Pressing the “SET” button will turn on to help with troubleshooting and display which band or bands are affected.
LCD Features

LED Status :

LED

|

Status

|

Definition

---|---|---
Power LED| Green| Normal
ON| DC power problem
Alarm LED| Green| Output power is not maximum| Check coverage, leave as is if it’s good; if the coverage is poor, please check the Troubleshooting section to get solutions.
Slow Flashing Green| Full output power.
Quick Flashing Green| Output power is too high.| Not working properly. Please check the Troubleshooting section to get solution.
Quick Flashing Red| The booster automatically shuts off for protection from excessive downlink signal from tower
ISO LED| Green| No loopback or no self-oscillation. Working properly.
Slow Flashing Green| Slight loop bock or sell. Oscillation
Quick Flashing Green| Deep loop bock or sell. Oscillation| Not working properly Please check the Troubleshooting section to get solutions.
Quick Flashing Red| The booster automatically shuts off for protection due to very severe self-oscillation.

Control Buttons Operation and Manual gain control (MGC)

There are 5 operation modes relative to the control keys:

Press the “SET” key for more than 3 second
Short press on the “SET” key
Short press on the “DEC-” key
Short press on “INC+” key
Simultaneously press on the “DEC-” and “INC +” keys for more than 3 seconds.

Since the booster has a self-adaptive smart automatic level control (ALC) and isolation gain processing (ISO), most of the time manual adjustments are not required to achieve good coverage. However, in some cases where the ALC or ISO is working at a very high rate to adjust the gain and the Alarm or ISO LED is flashing more than once a second a manual adjustment might be desired.

When the LCD is in the fixed display mode, press the “SET” key for more than 3 seconds. It will go into the “Gain Setting Mode” and make one of the gain values start to blink.

Press “SET” key shortly, and the LCD will switch to the next gain value and it will start to blink. (Uplink or downlink gain for a different band).
Press “INC +” key once shortly and the gain will increase by ldB, Press “DEC.” once shortly and the gain value will be reduced by 1dB.
Press the “SET” key for 3 seconds, and the LCD will return to the fixed display mode.

Note: When adjusting the gain manually, please ensure that the uplink gain is equal to or not 5 dB less than the downlink gain setting. This avoids interference with the local cell site tower network.

When the LCD is in the fixed display mode, press the “DEC.’ and “INC +” key simultaneously for more than 3 seconds, the booster will reset the gain to the default manufacturer settings.

When the LCD is in the alarm display mode, press the “SET” key and the LCD screen will turn on to help with troubleshooting and display the alarm indication showing the affected band or bands, press the “INC +” (or “DEC-“) key will Switch to different pages. If none of the keys are pushed within 30 seconds, the display will return to the fixed display mode.lf none of the control keys are pushed within 5 minutes, the LCD screen will turn off. Pressing any key will return the display to the fixed mode.

TROUBLESHOOTING

Eliminate Flashing ISO legend and Quick Flashing Green, Quick Flashing Red ISO LED problems:

Adjust the outdoor antenna direction, keeping it away from indoor antenna. Restart booster.
Increase the vertical or horizontal distance between the outdoor antenna and indoor antenna. Restart booster.
Use barriers such as walls to increase the isolation.
Change the indoor antenna type to an antenna with a more directional antenna pattern. Orient the indoor antenna and outdoor antenna so they point in opposite directions.
Reduce the booster’s downlink gain using the manual gain controls. Keep the uplink gain value and downlink gain value the same then restart the booster.

Note: Uplink gain must be equal to or not less than 5dB below the downlink gain, to avoid interference with the local carrier’s cell site network. Target: The ISO issues are solved when the ISO LED is *Green’ or “Slow Flashing Green’ or no flashing ISO legend.

Eliminate Flashing ALC legend and Quick Flashing Green, Quick Flashing Red Alarm LED problems:

Adjust the antennas’ directions or locations to lower downlink received signal level.
Slowly reduce the downlink gain using the Manual Gain Controls.
If the above methods don’t work, reduce the booster’s gain with an external attenuator in line with the outdoor antenna or replace with lower gain antenna.

Target: The overload issues are fixed when the Alarm LED is ‘Green’ or “Slow Flashing Green” or no flashing ALC legend. Please note that a “Green” LED indication may result in smaller coverage area. This can be improved by adjusting the outdoor antenna to receive a stronger signal.

Eliminate poor coverage problems when Power “—” legend on LCD and Alarm LED is Green:

If the signal has not been improved, please check below:
- The weak downlink signal leads to the low output signal level. Change the direction or position of the outdoor antenna. You may also try replacing the outdoor antenna with a higher gain antenna to increase the incoming signal.
- Check to see if it is necessary to add more indoor antennas. Barriers such as walls can block the signal indoors. You should also check the booster to make sure the power is maximized. Try installing more indoor antennas or replace the booster with o higher powered one.
If the signal in a small section of the building hasn’t been improved, try the following:
- Check to see if the indoor antenna is installed correctly. Try moving the antenna to improve coverage.
- Try adjusting the direction the indoor antenna is pointing.

AUTHORIZED KITTING OPTIONS

The following accessories are authorized by the FCC to be used with the Commercial 30K Pro Signal Booster.

Outdoor Antenna & Cable Kit Options :

Kit numbers: 11.100400 Wide Bard Directional Antenna with 100400 N male
Kit numbers: 11-75400 Vibe Bard Directional Antenna with 7$ 400 N male
Kit numbers: 11.50400 Wide Band Directions Antenna with 50 400 N male
Kit numbers: 11.30400 Wide Bard Dracaena Antenna with 30 400 N male
Kit numbers: 11400300 Wide Band Directions Antenna with 100′ 300 N male
Kit numbers: 11-75300 Wide Band Directional Antenna with 7$ 300 N male
Kit numbers: 1140300 Wide Band Directions Antenna with 50 300 N male
Kit numbers: 11.30300 Wien Bard Directional Antenna with 30 300 N male
Kit numbers: 10-100400 PanelAnn:woe wan 100’400N male
Kit numbers: 1045400 Panel Antenna with 7$ 400N male
Kit numbers: 10-50400 Panel Antenna with 50 400N male
Kit numbers: 10-30400 Panel tales Aniensa wee 30400N male
Kit numbers: 10-100300 Panel Anierna with 106 300 N male
Kit numbers: 10-75300 Pada-edema with 7$’300N male
Kit numbers: 10-50300 Panel Antenna with 50 330N male
Kit number : 410-30300 Panel Antenna with 30 300N male
Kit numbers : -1-100400 nee Band Dracaena’ Munro with 100400N male
Kit number : 675400 Wide Band Directional Antenna nth 7$ 400 N ,ale
Kit numbers : -1-50400 VAde Band Directional Miente with 50 400 N male
Kit number : K9-30400 woe Band Dracaena’ Antenna wen 30400N male
Kit numbers: 9-100300 VAG Band Dracaena Antenna with 100′ 300 N male
Kit numbers : 9-75300 V600 Band Directional Antenna with 7S 300 N male
Kit numbers : -140300 Wee Band Dicta:mai Anne wa 50300 N male
Kit number : -9-30300 Viliaa Bend Directional *Menne MN aa 300N male
Kit numbers : 7-100400 Panel Antenna with 100’400 N male
K it number : 7-75400 Panel Antenna with 75’400 N male
Kit numbers : 7-50400 Panel Antenna with 50400 N meat
Kit numbers : 740400 Panel Antenna min 30’400N male
Kit numbers : 7-100300 Panel Antenna with 100 300 N male
Kit numbers : 7-75100 Panel Antenna Mlle 75’300N male
Kit numbers : 7-50300 Panel Antenna with 50’300N male
Kit number : 7-30300 Panel Antenna with 30 300 N MA
Kit number : 5.10400 Omni Directions Antenna with 100400 N male
Kit numbers : 5-75400 Omni Dracaenal Antenna with 7$400N male
Kit numbers : 540400 Omni Directions Antenna with 60400N male
Kit numbers : 540400 Omni Directional Antenna with 30400N male
Kit number : 5-100300 Omni Directions Antenna with 100′ 300 N male
Kit numbers : 5-75300 Can’ Duodenal Antenna with 76 300N male
Kit numbers : 540300 Omni Directions Antenna with 50 300 N male
Kit numbers : 5-30300 Omni Directional Antenna with 30’300 N male

FCC RF EXPOSURE STATEMENT

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instruction for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
IC RF EXPOSURE STATEMENT
The device is compliance with RF exposure limits. The minimum distance from body to use the device is 20 CM.

WARNING AND STATEMENT

This is a CONSUMER device :
BEFORE USE, yew MUST REGISTER THIS DEVICE with your wireless provider and have your providers consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. II you ore unsure, contact your provider.

In Canada, BEFORE USE, you must meet all requirements set out in ISED CPC-2-1-05.

You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed least 20 cm (8 inches) from (i.e., MUST NOT be installed within 20 ern of) any person.

You MUST cease operating this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.

WARNING : E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a fixed location (i.e., may operate in a fixed location only) for in.building use.

Note: This equipment has been tested and found to comply with the limits for a 1Oass B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on o circuit different from that to which the receiver is connected.
Consult the dealer or on experienced radio/TV technician for help. Changes or modifications not expressly approved by Huaptec could void the users authority to operate the equipment.

Note: For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options page 14.

FCC 27.50(dX4)Statement: Fixed, mobile, and portable (handheld) stations operating in the 1710.1755 MHz bond are limited to 1 watt EIRP. Fixed stations operating in the 1710.1755 MHz bond are limited to a maximum antenna height of 10 meters above ground.

FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following is currently active contact of US wireless provider for booster register.
https://www.uscellular.conVuscellular/supportficc-booster-registration.jsp https://www.sprint.com/legaVfcc_boosters.html httpslivvww.verizonwireless.com/solvtions-and-services/accessories/register- signal-booster/
https://suppon.t-mobile.com/docs/DOC-9827 https://securec45.securewebsession.com/attsignalbooster.com/

IC Statement : This device complies with Innovation, Science and Economic Development Canada ICES-003 Compliance label: CAN ICES-3 (B)/ NMB-3(B). Le present appareil est conforms Innovation, science et développement économique Canada ICES-003 Etiquette de conformite: CAN ICES-3 (8)7 NMS-3 (B). Link to CPC-2-1-05
http:/www.ic.gc.ca/eic/site/smt- gst.nsf/eng/sf08942.html

SPECIFICATION

Rf Parameter|

–

| Uplink| Downlink

---|---|---|---
Frequency Rang| 700MHz Band 12/17| 698~716 MHz| 728-746 MHz
700MHz Band 13| 776~787 MHz| 746-757 MHz
800MHz Band 5| 824-849 MHz| 869-894 MHz
PCS1900 Band 25/2| 1850-1915 MHz| 1930-1995 MHz
AWS2100 Band 4| 1710-1755 MHz| 2110-2155 MHz
700MHz Band 12/17| 18 MHz
700MHz Band 13| 11 MHz
Max. Gain| 70 Db|
Max.output power| | 17-24 dBm| 15 dBm
MGC (Step attenuation)| | 25 dB/1 dB step|
Electrical Parameter| Standard
Power Supply|

–

| Input AC 100-240 v, 50-60 Hz, Output DC 12 V 13 A|

–

Input & Output Impedance|

–

| 50 ohm|

–

–

| 117.32.2 inch 1280.185’55 mm|

–

Weight|

–

| ≤11 lbs/ 5 kg

|

–

PRODUCT WARRANTY

30-Day Money-Back: All HiBoost products are protected by a 30-day money-back guarantee. If for any reason the performance of any product is not acceptable, the product may be returned to the reseller with a dated proof of purchase.

3-Year Warranty HiBoost Signal Boosters and kits are warranted for 3 years. Customers can choose to return the Signal Boosters and kits directly to the manufacturer at the purchaser’s expense with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by HiBoost.

HiBoost will supply two options: repair or replace. HiBoost will cover the cost of delivery for the consumers located within the continental U.S.

This warranty does not apply to any Signal Boosters or kits determined by HiBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty. Damage caused by lightning is not covered by this warranty.

All HiBoost products that are packaged with other HiBoost accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end users or subsequent reseller as packaged. RMA numbers may be obtained by contacting Technical Support at 972-870-5666.