mobvoi WH12018 TicWatch Pro 3 GPS SmartWatch User Guide

TicWatch Pro 3 GPS
Quick Guide

Preparing Your Smartphone

1. Download the Mobvoi APP by scanning the following QR code or from the Google Play Store / Apple APP Store. Follow the instructions in the APP and on your TicWatch to complete the setup.
   http://mushroom.chumenwenwen.com/api/qrdownload/Mobvoi
   *Pairing with Mobvoi APP to get more watch faces, manage health data, and more!
2. Download the Wear OS by Google APP by scanning the following QR code or from the Google Play Store / Apple APP Store.
   http://mushroom.chumenwenwen.com/api/qrdownload/GoogleWearOS

*Please do not pair the watch using the default Bluetooth setting on your smartphone.
Note: If you cannot pair TicWatch with your smartphone successfully, Please try to disconnect & reset your watch, and delete the connected watch via Bluetooth setting on your smartphone.

Setting up the TicWatch Pro

Syncing with Wear OS by Google

• Turn on the watch and click ‘Start’. Scan the QR code of the watch with your mobile phone to download and install Wear OS by Google, then follow the instructions to sync your phone with the watch.
• You can also download Wear OS by Google from the app store.

Managing your watch
You can download and install the Mobvoi app, then log in with your Mobvoi ID to manage your sports and fitness data.

• Syncing steps
  ○ Sync the watch with Wear OS by Google.
  ○ Download the Mobvoi app from Google Play or the iOS app store.
  ○ Add a new device on the ‘Device’ page of the Mobvoi app and select the corresponding model of the smartwatch.

[Note]
You need to use a phone with Android version 6 and above, or iOS version 9.3 and above. If your watch cannot sync with Wear OS by Google app, please reset the watch, restart the phone, disable Bluetooth, enable Bluetooth, and try syncing again.
You need to sync the watch with your phone using Wear OS by Google first. When successful, only then can you use the Mobvoi app to connect your phone with the watch. Or else, you will not be able to connect with the Mobvoi app.

More information and services

For more product information and services, please scan the following QR code:

http://activities.chumenwenwen.com/use-help/en/pages/index.html

Statement Thank you very for choosing TicWatch. Before using the product, please read the quick guide carefully. All information in this manual may be changed without notice. The company reserves the right to change the information at any time without notice. For the latest information, please visit our website www.mobvoi.com.

HW Parameters and Product Specifications

TicWatch Pro 3 GPS
SmartWatch WH12018
POWERED BY MOBVOI
Copyright 2020 Mobvoi Inc. All rights reserved.

Product Safety Information

TicWatch Pro 3 GPS
W H12018

Official Site
Learn more at Mobvoi’s official site: www.mobvoi.com

Customer Service：
For product use and after-sales service, please contact Mobvoi’s official customer service.

US Support:
Email us at: support@mobvoi.com
Call us at: 888- 830- 9974（Mon- Fri 9:00- 17:00 PST ）| CAN Support:
Email us at: support@mobvoi.com
Call us at: 888- 453- 7924（Mon- Fri 9:00- 17:00 PST）
---|---
UK Support:
Email us at: support@mobvoi.com| Other country support：
Email us at: support@mobvoi.com

• The contents of this manual are subject Output to change without notice. For more product information please see the official website.

Safety Precautions and Disclaimer

Before using this device, please read and observe the following precautions to ensure the best performance of the device and avoid dangerous or illegal situations.

Electronic Devices

– Do not use this device in places where it is expressly forbidden to use electronic devices. The radio waves generated by this device may interfere with other devices and cause accidents or damages.
– Please observe the rules for using such devices during a flight. It may interfere with the flight system. Please comply with the flight regulations.

Medical Safety

– This device is not a medical device. Any data/information provided in relation to this product should not be used as the basis for the diagnosis, treatment and prevention of diseases.
– Please observe the rules and turn off this device in medical areas where it is expressly forbidden to use wireless electronic devices.
– The radio waves generated by this device may interfere with the normal operation of medical devices. If this device needs to be used along with a medical device, please consult the manufacturer of the medical device for the conditions.
– When using an implantable medical device such as a pacemaker or cochlear implant, keep this device at a distance of more than 20cm from the implanted medical device. Use this device on the opposite side of the body to the pacemaker.

Allergic Reaction

If you get an allergic reaction, itchiness, red marks or rashes on the skin after wearing the watch, please do not panic. It depends on the physical conditions of different people.  In normal cases, this is caused by hyperfunction of the immune system, rather than an issue with the watch itself.
Skin itchiness and rashes caused by wearing the watch can be classified into the following three types:

1. Silicone allergy: If you are allergic to the silicone strap, you need to replace it with another strap of a different material.
2. Allergy to dirt or sweat on the watch: If the watch has not been cleaned for a long time, gently wipe it with a wet towel.
3. Allergy due to the strap being too tight: Loosen the strap to increase ventilation and air permeability.

If the skin irritation persists for a long time, we recommend seeking medical care as soon as possible.

Battery and Charging Safety

– Do not replace the battery of this device by yourself. Battery-related operations must be performed by the manufacturer or an authorized maintenance service provider.
– Do not place the battery or device in such high-temperature environments as direct sunshine, open flames, heating systems, microwaves, or ovens. To prevent the battery from overheating, avoid short-circuiting the battery or submerging it in water.
Overheating of the battery may have dangerous consequences such as explosions or burns.
– The power supply used with this product shall fulfill the requirements for Limited Power Source (LPS) according to IEC/EN/UL 60950- 1.
– To prevent battery leakage, overheating, fire, and explosion, do not pierce or drop the battery or device. If the battery leaks, prevent your skin or eyes from making contact with the leaking fluid. If the liquid comes into contact with your skin or eyes, rinse the affected part with clean water and seek medical treatment immediately.
– Do not swallow or bite the battery or device. Keep the battery and device out of the reach of children and pets to prevent injury.
– Please use charging accessories approved by the manufacturer for charging. Using incompatible accessories may cause fire, explosion, or burns.
– To prevent an electric shock, do not touch the charger or any exposed metal parts of the charging cable while the charger is plugged in.
– Keep charging cable, and device in a dry environment while charging. Do not touch the charger, charging cable, or device with wet hands. Prevent the charger, charging cable,  and device from exposure to rain or liquids. Wet environments may trigger electric shock or short circuits, which may cause dangerous situations such as fire, explosion, or burns.
– Whenever you feel the device becoming very hot, immediately take the watch off and turn off the power, then contact the after-sales service personnel of the manufacturer for  help to prevent burns or battery explosion.If the device is being charged, unplug the charger/charging cable.

Operation Environment
– This device is suitable for operation in environments with temperatures ranging from 5°C to 35° C and storage in temperatures ranging from – 20°C to 45°C. If the storage temperature or operating temperature exceeds these ranges, the device may be damaged and the battery life will be shortened.
– Do not use this device where there is thunder and lightning. A lightning strike may cause personal injury or damage to the device.
– Do not use this device in wet, rainy, dusty, or oily environments, as this may cause the failure of the internal circuit.
– Do not use or store this device at gas stations or in areas near inflammable or explosive materials.
Water and Dust Prevention
The waterproof and dustproof grades of the TicWatch are in accordance with IP68 (1.5m water depth, 30 minutes) in standard 60529 of the International Electrotechnical  Commission (IEC). It can be used for water activities in shallow waters such as swimming pools. Not suitable for scuba diving, water skiing, various wading activities, and deep water activities with high-speed water.
Water-resistance is not permanent and may diminish over time. TicWatch cannot be re-examined or resealed to be waterproof. The following conditions may especially affect  the waterproof performance of TicWatch and should be avoided：
– Drop, violent shock or strike and violent use.
– Contact with soap or soapy water when washing hands, washing dishes, doing hand laundry, showering or bathing.
– Contact with salt water, chlorine, perfume, solvents, detergents, acids or acidic foods, spray insecticides, lotions, sunscreens, oils or hair dyes.
– Contact with high-speed water, such as water skiing, waves, waterfalls, high-pressure water guns, river rapids, rapid disturbances in pools, sinks, etc.
– Exposure to high pressure, such as deep water or in a high pressure vessel.
Liquid entering the MIC port and speaker hole may cause audio malfunction, in which case please put the TicWatch in a dry and ventilated place to dry it.

If the watch screen of the TicWatch is wet, the functions may not work properly. Please wipe it with a piece of soft lint-free cloth.
Please note that failures caused by improper storage or usage of this device are not covered by warranty.
The accessories (chargers, charging cables, and other accessories) do not have IP68 waterproof and dustproof rating.
If the device takes in water, turn it off immediately, stop using it and contact the after-sales service personnel of the manufacturer for help.
Cleaning and Maintenance：
Keep the device clean and dry. If the watch is exposed to clean water, thoroughly wipe the TicWatch and watch strap. Clean the TicWatch
if it has come into contact with substances that may cause contamination or other damage, such as dust, sand, cosmetics, ink, soaps,
detergents, acids, or acidic foods; Cleaning the TicWatch :
– Turn off the TicWatch.
– Press the strap release button to remove the strap.
– Use a piece of soft lint-free cloth to wipe the TicWatch
– Never use hard or pointed objects to clean the device, or rinse it with a high-pressure jet.
– Never dry the TicWatch with an external heat source (dryer, blower, or hot air gun) or through freeze-drying.
– Never use ultrasonic equipment such as ultrasonic glass-cleaning equipment to clean the TicWatch.

Miscellaneous

Certain features of this device and its accessories depend on the limitations of your local network and mobile phone operating system.
In case of failure of certain functions of the device, please contact the after-sales service personnel of the manufacturer for help.
Third-party software and applications, whether provided with the product or installed by you personally, are the property of the corresponding third parties. WWZN  Information Technology Company Limited does not own the intellectual property rights of such software and applications, and can neither provide any guarantee nor assume any responsibility for the functions of such software and applications. Such guarantees include the following.

1. Continuous availability of such software and programs throughout the life cycle of the device;
2. Compatibility of such software and programs with the operating system of the device;
3. Sufficient technical support for the performance and service effectiveness of such software and programs.

Please use the dedicated operating system of the device and update the system with the dedicated upgrading process of the device.
The modification of the operating system of the device by any other means may prevent you from enjoying any after-sales service provided by the manufacturer.
Privacy Protection:
To find out how we protect your personal information, please visit our privacy policy at https://www.mobvoi.com/hk/pages/privacy-policy
Service Statement:
Please visit https://www.mobvoi.com/hk/pages/terms-of-service
WWZN Information Technology Company Limited reserves the right to modify any information herein at any time without prior notice and without assuming any liability.
Waste Recycling Tips：
For the better care and protection of the environment, when the service life of the product expires, please comply with the relevant laws and regulations of your country on the recycling of waste electrical and electronic products, and deliver it to local manufacturers with nationally recognized recycling qualifications for recycling.
Warranty Services：
Please read the MOBVOI LIMITED WARRANTY carefully before using the product. https://www.mobvoi.com/pages/limited-warranty
More Information and Services Importer: Mobvoi Inc. Please check out our official website to learn more.
Official website: https://www.mobvoi.com/ Please contact us if you experience any problems.
Customer service:support@mobvoi.com

References

• Mobvoi.com - TicWatch smartwatch TicPods Free | Official Website 智能移动语音搜索
• Mobvoi.com - TicWatch smartwatch TicPods Free | Official Website 智能移动语音搜索
• Privacy Policy | Mobvoi
• Terms of Service | Mobvoi
• Limited Warranty | Mobvoi

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