mobvoi W5 Ticwatch Pro 5 Android Smartwatch for Men Instructions

: June 14, 2024
: Mobvoi

Table of Contents

Safety Precautions and Disclaimer
Battery and Charging Safety
Cleaning and Maintenance
Warranty Services
Installing the Latest Software
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Safety Precautions and Disclaimer

Before using this device, please read and observe the following precautions to ensure the best performance of the device and avoid dangerous or illegal situations.
TicWatch contains sensitive electronic components and can be damaged if dropped, burned, punctured, or crushed. Don’t use a damaged TicWatch, such as one with a cracked screen or case, visible liquid intrusion, or a damaged band, as it may cause injury. Avoid heavy exposure to dust or sand.

Electronic Devices

Do not use this device in places where it is expressly forbidden to use electronic devices. The radio waves generated by this device may interfere with other devices and cause accidents or damages.
Please observe the rules for using such devices during a flight. It may interfere with the flight system. Please comply with the flight regulations.

Medical Safety

This device is not a medical device. Any data/information provided in relation to this product should not be used as the basis for the diagnosis, treatment and prevention of diseases.
Please observe the rules and turn off this device in medical areas where it is expressly forbidden to use wireless electronic devices.
The radio waves generated by this device may interfere with the normal operation of medical devices. If this device needs to be used along with a medical device, please consult the manufacturer of the medical device for the conditions.
When using an implantable medical device such as a pacemaker or cochlear implant, keep this device at a distance of more than 20cm from the implanted medical device. Use this device on the opposite side of the body to the pacemaker.

Allergic Reaction
If you get an allergic reaction, itchiness, red marks or rashes on the skin after wearing the watch, please do not panic. It depends on the physical conditions of different people. In normal cases, this is caused by hyperfunction of the immune system, rather than an issue with the watch itself. Skin itchiness and rashes caused by wearing the watch can be classified into the following three types:

Silicone allergy: If you are allergic to the silicone strap, you need to replace it with another strap of a different material.
Allergy to did or sweat on the watch: If the watch has not been cleaned for a long time, gently wipe it with a wet towel.
Allergy due to the strap being too tight: Loosen the strap to increase ventilation and air permeability. If the skin irritation persists for a long time, we recommend seeking medical care as soon as possible.

Battery and Charging Safety

Do not replace the battery of this device by yourself. Battery-related operations must be performed by the manufacturer or an authorized maintenance service provider.
Do not place the battery or device in such high temperature environments as direct sunshine, open flames, heating systems, microwaves, or ovens. To prevent the battery from overheating, avoid shod-circuiting the battery or submerging it in water. Overheating of the battery may have dangerous consequences such as explosion or burns.
The power supply used with this product shall fulfill the requirements for Limited Power Source (LPS) according to I EC/ EN/UL 60950-1.
To prevent battery leakage, overheating, fire, and explosion, do not pierce or drop the battery or device. If the battery leaks, prevent our skin or eyes from making contact with the leaking fluid. If the liquid comes into contact with your skin or eyes, rinse the affected pad with clean water and seek medical treatment immediately.
Do not swallow or bite the battery or device. Keep the battery and device out of the reach of children and pets to prevent injury.
Please use charging accessories approved by the manufacturer for charging. Using incompatible accessories may cause fire, explosion, or burns.

Please note the failures caused by improper storage or usage of this device are not covered by warranty.

Cleaning and Maintenance

Keep the device clean and dry. If the watch is exposed to clean water, thoroughly wipe the device and watch strap. Clean the device if it has come into contact with substances that may cause contamination or other damage, such as dust, sand, cosmetics, ink, soaps, detergents, acids, or acidic foods. Cleaning the device:

Turn off the device.
Depress the band release buttons and remove the band.
Use a piece of soft lint-free cloth to wipe the device.
Never use hard or pointed objects to clean the device, or rinse it with a high pressure jet.
Never dry the device with an external heat source (dryer, blower, or hot air gun) or through freeze-drying.
Never use ultrasonic equipment such as ultrasonic glass-cleaning equipment to clean the device.

Using Buttons, Rotating Crown, Sensor Cover
Never apply excessive pressure to a button, the rotating crown or sensor cover, because this may cause damage that is not covered under the warranty.
Miscellaneous
Certain features of this device and its accessories depend on the limitations of your local network and mobile phone operating system. In case of failure of certain functions of the device, please contact the after-sales service personnel of the manufacturer for help.
Third-party software and applications, whether provided with the product or installed by you personally, are the property of the corresponding third parties. WWZN Information Technology Company Limited does not own the intellectual property rights of such software and applications, and can neither provide any guarantee nor assume any responsibility for the functions of such software and applications. Such guarantees include the following.

Continuous availability of such software and programs throughout the life cycle of the device;
Compatibility of such software and programs with the operating system of the device;
Sufficient technical support for the performance and service effectiveness of such software and programs.

Please use the dedicated operating system of the device and update the system with the dedicated upgrading process of the device. The modification of the operating system of the device by any other means may prevent you from enjoying any after-sales service provided by the manufacturer.

Privacy Protection

To find out how we protect your personal information, please visit our privacy policy at https://www.mobvoi.com/pages/privacy-policy
Service Statement
Please visit https://www.mobvoi.com/pages/terms-of-service. WWZN Information Technology Company Limited reserves the right to modify any information herein at any time without prior notice and without assuming any liability.
Waste Recycling Tips
For the better care and protection of the environment, when the service life of the product expires, please comply with the relevant laws and regulations of your country on the recycling of waste electrical and electronic products, and deliver it to local manufacturers with nationally recognized recycling qualifications for recycling.

Warranty Services

Please read the MOBVOI LIMITED WARRANTY carefully before using the product.
https://www.mobvoi.com/pages/limited-warranty For more information and services, please check out our official website.

Official website
Learn more at Mobvoi’s official site: https://vww.mobvoi.com/
Customer Service
For product use and after-sales service, please contact Mobvoi official customer service.
– Email us at: support@mobvoi.com
—- Callus at:
– USA: 888-830-9974 (Mon-Fri 9:00-17:00 PST)
– CAN: 888-453-7924 (Mon-Fri 9:00-17:00 PST)

Model	WH12088	Product Name	Smart Watch
Brand	Mobvoi	System	Wear OS by Google
Platform	Snapdragon® W5+ Gen 1 Wearable Platform	Compatibility1	Android TM

Note

Compatibility: Mobvoi Health App works with phones running the latest version of Android™ (excluding Go edition and phones without Google Play Store). Supported features may vary betweenplatforms and countries with compatibility subject to change. https://wearos.google.com
The data and information provided by the PPG sensor, included but not limited to heart rate, blood oxygen (SpO2), HRV, shall neither be used for diagnostic and/or therapeutic purposes nor be a substitute for advice from a medical professional.
MIL-STD-810H is a US military specification that guarantees a level of durability for a piece of technology.

Installing the Latest Software

Mobvoi Health App connects TicWatch to your mobile phone, manages the extends functions, synchronizes activity data and provides additional visualization and analysis.
TicWatch applications can track fitness activity and health metrics, including 24hrs heart rate, blood oxygen, stress and sleep. Please always consult your physician before beginning or modifying any exercise program.
Download your favorite apps on the go with Google Play™ on your TicWatch. Use them right from your wrist, type an issue and explore Google™ support articles or user answers in the community forum.
Keeping your software up to date will ensure that you get the best performance and latest features.
Copyright 2023 Mobvoi Inc. All rights reserved.
POWERED BY MOBVOI

Manufacturer: WWZN Information Technology Company Limited
Address: Room 2-406, 4th Floor, Building 1, No.42, Gaoliangqiao Xiejie, Haidian District, Beijing, China
EU Representative: AlTech EU B.V.
Address: Kingsfordweg 151,1043GR Amsterdam
UK Representative: KOVA ASSOCIATES LTD Address: 72a Kingston Road, Portsmouth, Hampshire, P02 7PA, United Kingdom EU Regulatory Conformance: Hereby, WWZN Information Technology Company Limited declares that the Radio equipment type [Smart Watch,WH12088] is in compliance with Radio Equipment Directive 2014/53/EU.
UK Regulatory Conformance : The Radio equipment type [Smart Watch,WH12088] is marked with UKCA and in conformity with the relevant UK statutory requirement with Radio Equipment Regulation 2017.
Compliance Information: Go to Setting->System->Regulatory Information The full text of product spec and supplier DoC are available at official website www.mobvoi.com

Exposure to Radio Frequency:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The FCC safety limit for extremity SAR is 4.0W/kg(10g) and head SAR is 1.6W/kg (1g). The highest SAR value reported under this standard during product certification when properly Limb worn (Omm) on the extremity SAR is 0.20 W/kg, and close to mouth (10mm) SAR is 0.08 W/kg.
The product SAR limit in Europe is 2.0 W/kg for head, 4.0 W/kg for Limb-—worn. [Smart Watch, WH12088] has also been tested against this SAR limit. The highest SAR value reported under this standard during product certification when properly limb worn is 0.265 W/kg and when used close to head/body is 0.161 W/kg.
California Compliance:
WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and lead and bisphenol A (BPA), which are known to the State of California to cause birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov
CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Copyright 2023 Mobvoi Inc. All rights reserved.
POWERED BY MOBVOl

Federal Communications Commission (FCC) Statement FCC ID: 2AP42—-WH1 2088

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
NOTE: The manufacturer is not unauthorized modifications or changes to this equipment. Such modifications or changes could void the user’s authority to operate the equipment.
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses, and can radiate radio frequency energy and may cause harmful interference to radio communications if not installed and used in accordance with the instructions.
However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

IC Statements: IC: 24006-WH12088 CAN ICES-3(B)/NMB-3(B)

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.0.) is not more than that necessary for successful communication.
Copyright 2023 Mobvoi Inc. All rights reserved.
POWERED BY MOBVOl